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Sunset Fishermen Spa & Resort

Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico
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Sunset Fishermen Spa & Resort
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694 Reviews from our TripAdvisor Community

Traveler rating
    279
    243
    62
    48
    62
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223
193
6
Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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  • All months
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Fort Myers, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Was there 3 weeks ago with friends who are time share owners. Nice resort. Staff very friendly. Meals were adequate but not spectacular. We were not on the full inclusive plan as we also ate off-site. After initial mixup on rooms, everything went smoothly. Even got a comp. 2 day auto rental. Although info said WIFI in lobby, we were... More 

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you enjoyed your stay with us. It was our pleasure to be your host and we hope you come back soon. More 

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just completed a trip with my daughter and sister from out of state to our time share here at Sunset Fisherman. First visited in 2005 When it was brand new and had a perfect stay. Sadly it went all down hill.We checked in to find our reservations were not all inclusive as planned but on a meal plan which means... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn we were not able to fulfill your expectations and we apologize for that. Our guest satisfaction is our main concern and your feedback enable us to review our standards and procedures. More 

Santa Barbara, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Was staying at Hacienda Tres Rios and after a day at fifth ave, we decide to stop at Fishermen to visit and have dinner, but we did not had a very good welcome from the receptionist named Ivan Valdez, this person needs some training on how to treat people, was so unfriendly.

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review

Dear Guest: Thank you for your comment. We are sorry to learn about your experience and we apologize for that. We can assure you that we are taking actions in order to avoid any reoccurrance in the future. More 

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent just a day here, relaxing by the pool and on the beach. Very nice smaller resort, and everyone seemed to know everyone else. We had lunch by the pool - restaurant was decent. Liked the smaller size, more casual and relaxed than some of the larger resorts. Very comfortable feel. We'll book a week here in the near... More 

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Mundelein, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family was there for a week over Mothers Day. Wow what a great present for me! Everyday was sunny, 87 degrees, breeze off the ocean. PARADISE compared to Chicago weather. I easliy could have stayed another week. You can either enjoy the activities or enjoy your loungechair by the ocean which is turquoise and light blue. This is a... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review

Dear Guest: Thank you for your nice comments and for considering Sunset Fishermen an "Ocean Front Paradise". It was our pleasure to be your host. Come back soon, remember your home away from home is waiting for you. More 

Gardnerville, Nevada
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a studio on the second floor with a beautiful view of the beach and Caribbean Sea. The room was very comfortable and the furniture and amenities were all well maintained. The room was very quiet and little to no outside noise. We had the all inclusive plan so that the meals and drinks were pre paid. I recommend... More 

Was this review helpful? Yes
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Angel did a great job helping us and the others in our group acclimate to not just the resort but the whole playa del Carmen experience. His activities were fun and he worked real well with our family.

Was this review helpful? Yes
St. Paul, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is one of our favourite places to go. Its small, and old but has the great feeling of 'family". We enjoy the peaceful and friendly atmosphere. Our pool concierge Angel kept us all busy and involved in the fun activities through out the week. Great job Angel! Valeria our meal hostess and Adam, Hugo, Diana, Saul and Alejandro the... More 

Was this review helpful? Yes 1
Marlborough, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I visited Fisherman's for the first time 2 weeks ago. It's located on a private road, nestled in between high end homes. We felt immediately welcomed by not only the staff but also the guests. This resort is closer to the ocean than any around with by far the best beach front setup. Waking up and walking... More 

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 4 weeks ago

First time staying at this resort. Complete lack of communication between management and the line level associates. Lots of unfriendly staff that seemed to care less about taking care of the needs of the guests and providing a great guest experience. The wait time for receiving food orders was ridiculous and the food at the resort was not very good... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review

Dear Guest: Thank you for your comments. We are sorry to read we were not able to fulfill your expectations and we apologize for that. Your feedback enables us to review our standards and procedures. More 

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