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Hotel Riu Lupita

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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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1,982 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed yesterday NEW

Tried a new hotel away from the beach in Playa del Carmen. Rooms were ok, clean bright, and recently upgraded. Food was good, but booking the restaurants is a necessity. Don't miss your opportunity because they fill up quickly. Staff were helpful. Liked the pools and the shuttle was easy to take and dropped you off down town or at... More 

Helpful?
Thank Jerry S
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Me and my Boyfriend stayed at Riu Lupita the last week of Janurary 2016.This hotel is incredible,the staff,the food,the location was beyond my expectation.I recommend it for everyone, you won't regret it ! I did around 6 resort in 'Playacar' and this one was my favorite ! Even if it not on the beach, the shuttle is always on time,And... More 

Helpful?
1 Thank Julia T
Kingston, Canada
Level Contributor
227 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 658 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We enjoyed our recent vacation at the Riu Lupita though for a Riu it is rather simple so I'd suggest making sure you, as we did, get good deal. The beach club was fantastic and although we didn't feel inconvenienced by the shuttle I could see how some guests would. The beds are hard but I have never stayed in... More 

Helpful?
Thank lb64
RiuHotelsandResorts, Online Reputation Management at Hotel Riu Lupita, responded to this review

Dear guest, We are glad to know that you enjoyed your vacation overall at our hotel Riu Lupita. We appreciate your positive comments about the beach club, the gym facilities and the food. We appreciate your constructive criticism and will send your suggestions to management in order to improve our services. We look forward to the opportunity to welcome you... More 

Anaheim, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First I must mention that Riu Lupita has a 10pm curfew for visitors. Visitors can only meet with you in the lobby. I was unaware of this policy so when I tried to have a couple family visit for a couple minutes to see the room so that we could all stay there next year I felt I was treated... More 

Helpful?
2 Thank C M
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just returned from our second stay at the Riu Lupita. We were a family of 4: myself, my husband and our kids (8 and 10). We stayed in one of the family rooms with a king bed and bunk beds which was perfect for us. What you need to know: this is a smaller, quieter hotel; the main clientele... More 

Helpful?
2 Thank saxmama
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were looking for a quiet and relaxing holiday in the sun on a budget and Riu Lupita gave us that and more. A small complex but run very well and staff polite and friendly and nothing is too much trouble when asked. The facilities are brilliant for couples seeking solace or families seeking a bit more life and are... More 

Helpful?
2 Thank Jane G
Amersham
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good bed AND pillows, the room smelt fusty on arrival as they tend to do in hot humid climates. The third floor was above the trees so probably a good idea in hot weather, but little roof overhang makes drying clothes hard when it rains. The food is all OK and some good. By the end of the second week... More 

Helpful?
Thank ASC123
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for taking the time to give us your valued feedback. We welcome all guests´ comments, since they give us the chance to improve our hotel and service where necessary. Our main priority is to make our customers feel comfortable. We are glad to read that you had a pleasant stay at our resort and... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I would never recommend this resort to anyone. The worst thing is that the beds are so hard that you cannot get a good night's sleep. We stayed for 10 days and after night 2 had to ask for several pillows to lay down on the bed and sleep on that. They had no wi-fi in the rooms, only in... More 

Helpful?
Thank Samantha G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for choosing hotel Riu Lupita for your vacation in Playa del Carmen. As a service minded hotel chain, we are pleased to know that you were satisfied with the staff as well as the food selection. On the other hand, we are sorry to read you had some issues with the amenities in your room. We... More 

Margate, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were looking to go long haul from the UK as a family of 5 during Easter holidays, we had a limit of what we we willing to spend, and came across Hotel Riu Lupita. We didn't want a huge busy hotel with lots of partying teens, so this looked ideal and was reasonable price in comparison to others. We... More 

Helpful?
4 Thank Lizrob75
Lethbridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Riu Lupita for a week with 2 other couples. We had a fantastic time. The food was absolutely fabulous. Whatever your tastes or your diet restrictions, the Riu Lupita has something for your palette. We had a king size bed, and our bathroom was state of the art.....very modern. They have recently gone through some extensive... More 

Helpful?
1 Thank Jacqueline K
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