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All 201 Playa del Carmen hotels

Hotel Riu Lupita

3.5 of 5 Resort (All-Inclusive)   |   Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Ranked #107 of 201 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 3 days ago
Tony W Worcester, United Kingdom
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1,464 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Worcester, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This a very pleasant hotel situated in lovely grounds.The rooms were kept very clean & the in room bar checked every 48hrs.There was only one bar which could get very busy & it was'nt even high season.The food was varied & of good quality.There was an a la carte Mexican restaurant which we tried twice.the first time much better than... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There are a few things we got disappointed We arrived to our room and the air conditioner was not working so we called the front desk and the told us someone was going to come and check which that was a Monday, later that evening the manager and the assistance came and talked to us at the restaurant ask us... More

Was this review helpful? Yes 7
Mar del Plata, Argentina
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Riu Lupita is a great hotel to stay. It is not located on the beach but that's not a problem. It's a calm place and there is a bus every 30' that takes you to the beach. The staff is really polite and kind!

Was this review helpful? Yes 2
Maastricht, The Netherlands
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 17, 2014

Riu Lupita is a nice hotel. When you compare it to the other Riu's in Playa del carmen its less fancy, but still it is worth the 5 stars. It has a more out door feeling then the others, but it has all it needs. Great service by reception, restaurant en housekeeping(and all the other departments). We( 2 friends) were... More

Was this review helpful? Yes 7
Liverpool, United Kingdom
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 10, 2014

Been to many Riu hotels all over the world and always loved them but I can honestly say that this one is not up to the standard. From the moment we pulled up on the bus me and my partner just looked at each other as if to say where the hell are we. the reception is tiny and the... More

Was this review helpful? Yes 6
A TripAdvisor Member
4 of 5 stars Reviewed September 27, 2014

The hotel is very nice,but it is located inside a condo which adds security but puts it far from everything. It's true there is a shuttle bus passing every 20 mins but it's an inconvenience to have to take it if you want to go to the beach or to the city center. The rooms are clean and well maintained,... More

Was this review helpful? Yes 7
Espoo, Finland
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 25, 2014

Riu Lupita is not a 5 star hotel but a good 3 star one. We had a lovely vacation in Mexico although the hotel was a bit disappointing. The location is ok but the surrounding forest is full of those cute and fluffy coatís which wander around the hotel area in search of food. They are lovely when you watch... More

Was this review helpful? Yes 3
5 reviews 5 reviews
5 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 17, 2014

Disappointing and poorly managed hotel. Please pay a little bit extra and choose another hotel as this 5 star ( Ha Ha Ha ) establishment fails on so many levels. I don't know of any hotel that requires you to pay for wifi - but be warned that you will have to pay ( oh sorry you get 90 mins... More

Was this review helpful? Yes 3
Rotterdam, Zuid-Holland, Netherlands
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 17, 2014

I loved riu lupita. The staff is amazing, they help you with everything, they chit-chat. When we arrived the manager greeted us, we told her it was our friend her birthday and she provided us with champagne and a cake on the house! The room was normal and clean. you have strong alcohol for free in your room. The buffet... More

Was this review helpful? Yes 1
Breda, The Netherlands
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 9, 2014

We booked this hotel including flight and transfers via a very attractive (cheap) deal in the Netherlands. Our expectations where pretty low, as we red the reviews before we booked. The RIU Lupita is a nice complex with low buildings in the middle of a golf course, which is a very nice location. The two swimming pools never feel really... More

Was this review helpful? Yes 5
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Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

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