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Hotel Riu Lupita

3.5 of 5
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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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Ranked #103 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 6 days ago
Amy C Olympia, Washington, United States
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1,653 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Olympia, Washington, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Go with medium expectations and you will be pleasantly surprised. Wonderful beach with pool, bar, bathrooms, beach/pool activities, and buffet. Beach club is next to Riu Palace which is huge, expensive, and kind of tacky. We loved our simple hotel even with its faults. Plus, we get to share the amazing beach for a lot less money. Buffet food was... More 

Was this review helpful? Yes 2
Gatlinburg, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We decided where to go at the last minute and were fortunate enough to stay at the Riu Lupita. The gounds were clean and well kept and the employees were helpful and efficient. Check in / Check out was easy. The food was good and the drinks flowed!! The pools were nice with many chairs available with and without shade.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely brilliant,we stayed for 10 nghts and I can't find anything to complain about,the staff were fantastic,helpful and friendly,the food was really nice every sitting,for an all inclusive holiday I would recommend this hotel to one and all,there is a bus which goes to the beach club daily and is always on time, the rooms were spacious... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This is absolutely the worst time I've ever spent on a vacation does tub would not drain properly the room was small and smelly the office staff were really rude... the male employees kept walking in the room while it was locked they affect walked in on my wife three times while she was naked I told an at the... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Just back from a week trip with my family, 15 year-old-boy, 10 year-old-girl and wife. The stay was great. Food was good, and the show was reasonable. Taking bus to the beach is only negative one, but it was ok with this price. The best one was meeting with Mateus(?), on site dive shop agent. I did 4 dives including... More 

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Edmonton, Canada
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WE really enjoyed this resort. It is not on the beach, but we are not beach people so this was not an issue. It is only a quick shuttle ride (10 min)away every half hour to a beautiful beach club with beach access, restaurant and pool. The resort itself had a beautiful pool (no swim up bar which was a... More 

Was this review helpful? Yes 5
Schenectady, New York
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our third trip to Playa del Carmen. We booked later than we usually do and most of the other resorts were full. We were happy with the price. The first night I was a little worried upon arrival as we got in very late and had trouble with the key. We were starving and there was a very... More 

Was this review helpful? Yes 2
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here while travelling solo with the intention to go scuba diving every day. The Riu Lupita was perfect for this since I wan't planning to go there just to sit on the beach or in my room the whole time anyways. If that's what you're going to Mexico for, don't stay here. They have a little dive kiosk... More 

Was this review helpful? Yes 3
Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel certainly isn't five star as advertised. I would say 2/3 stars. If you go with this expectation then you won't be disappointed. Our room was very smelly. As soon as you walked into the room the smell of mould and damp hit you! We could not get rid of this smell for our whole stay and it made... More 

Was this review helpful? Yes 3
Alberta, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was our first time going to Mexico and the travel agent suggested this one and were glad she did! Everything about this hotel is excellent. The food is pretty good, the rooms were very clean, and all the staff were very nice. It isn't right on the beach but they have a private area for the hotel on the... More 

Was this review helpful? Yes 3
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