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Hotel Riu Lupita

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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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1,756 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Went with my friend and we enjoyed very much. There was two pools, activities.buffet is all day breakgast lunch n dinner. What more can u ask for. it's a but to far if you get off at cancun airport so suggest cozumel.

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Fresno, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This resort is small, but friendly and clean. It's not on the beach, but a bus takes you there and also stops in town which is nice. It takes less than 10 minutes to get to the beach, and it is worth it! It's beautiful, warm and calm. There are trees for shade, and we never had any trouble getting... More 

Was this review helpful? Yes 1
Imperial, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed w/ husb from 06/04/15-06/09/15.. Staff is AMAZING!! Specifically Marcelo & front desk Carolina. A/C didn't work when we arrived but they sent someone within 10 minutes and replaced unit. Hotel is 3 star hotel due to the amenities, food is alright, drinks are great. Be aware because we weren't, if traveling with children hotel is very LGBT friendly,they have... More 

Was this review helpful? Yes 2
Somerset
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Am here now and the hotel is lovely, food fantastic, rooms clean but bed SO uncomfortable! We are in a great location block 17. Bit far from the beach and the pool there is disappointing. Hotel is more 3* than 5. Throughly recommend for a relaxing chilled holiday.

Was this review helpful? Yes 4
Wasaga Beach, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In addition to the world class customer service, wide array of gastronomical culinary delights, excellent facilities, what I found truly exceptional is the personal touch that the hotel staff gives each and every guest. Worth mentioning is Stephanie, the hotel director. I had a problem going to Chichen Itza (booked with the unreliable and unprofessional NEXUS tour company). It was... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My girlfriend and I stayed at RIU Lupita for 7 days. In short; don't come here expecting a brand new and super luxury resort. Give the place a day or two and you'll see how the atmosphere and staff will give you a great and relaxing holiday. We wished we could stay another week, and would absolutely recommend the hotel... More 

Was this review helpful? Yes 2
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located a long way from the beach (some 2-3 km) but there is a free bus every 30 min that takes you there (and back). The hotel's staff is VERY friendly and we were especially impressed by some of the waiters. The food was great with a lot to choose from we also tried the other smaller... More 

Was this review helpful? Yes 4
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent two weeks at the Lupita and my wife and I were perfectly happy. It is not 5 star, more 3 star but for the price, excellent value. The dining room staff were first class, food very good with great selection. Drinks weren't fantastic but no need for anyone to complain about them as there was a good choice. We... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

To far from beach,we were suppose to stay by beach. Twenty minutes from beach. Lobby smells of cigarette all the time and so does rooms, eating area and bar. No section for non smokers, drinks were to sweet,Mexico least in expensive beer was serve along with kool-aid and cold cut sandwich. After traveling so many hours I was hopping for... More 

Was this review helpful? Yes 4
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for sharing your review with us. And especially for your kind words about our Mexican restaurant. It is disappointing to hear that you encountered inconveniences with your room and the AC. We are deeply disappointed to find that our team did not turn around this situation to your complete satisfaction. It is our policy to ensure... More 

Taunton, United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 1, 2015

Excellent staff and service. We still see the same faces serving us that were there when we first visited 9 years ago. Even the chef that does the melon and ice sculptures is the same!! The food was as good as ever. We ate at the Steak House once, and didn't bother with Maria Bonita restaurant. We love the flexibility... More 

Was this review helpful? Yes 1
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