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3.5 of 5 Resort (All-Inclusive)   |   Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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Ranked #104 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 5 days ago
christopherwood Toronto
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1,573 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars NEW

My wife, my daughter of 18 and I stayed on Riu Lupita from Feb 16 - Feb 23. This resort is not on the beach, however, they do offer a shuttle service that runs every 1/2 hour to and from the resort. I didn't mind not being on the beach as the beach club property is very nice and includes... More 

Was this review helpful? Yes 3
London, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here from February 16th-23rd and we're not overly impressed with the resort. We arrived at 2am after a very long day of travel. Expecting to see at least something to eat or drink in the lobby would have been nice however instead only to find some stale bread on a half eaten platter. The front... More 

Was this review helpful? Yes 1
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for taking the time to give us your feedback. On the one hand, we would like to thank you for bring up your satisfaction regarding the cleanliness of your room. On the other hand, we are sorry to read that our hotel did not live up to your expectations and that you have gone with a... More 

Charlottetown, Canada
2 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The RIU Lupita is a nice little resort. Pros: The rooms are adequate and clean with the usual RIU in room bar and fridge. The food is good quality. The drinks are very good. The staff is excellent. There is a snack bar and lunch buffet at the beach (turns into the steakhouse alacart at night). The bus to the... More 

Was this review helpful? Yes 3
Amherst, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Before booking, I read many of the reviews on TripAdvisor. I realized that some people were over sensitive to specific areas of staying at resorts, and so I discarded those as we tend to be the kind of people who research a resort, research the area, learn about excursions, etc before going. If you do this, you will have a... More 

Was this review helpful? Yes 4
Pembroke, Canada
3 reviews 3 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family (my wife, myself, and 3 kids; age 6, 3 and 1) just returned from a week's vacation at RIU Lupita. Excellent, family-friendly resort. We never felt out of place having our children there, and staff were very attentive - both poolside, beachside, and at the restaurants. Ended up getting a last-minute deal for a great price, and were... More 

Was this review helpful? Yes 14
Stockholm, Sweden
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed a week. Hotel is located in playacar about 2,5 km from playa town. Very nice surroundings. Quiet and calm. Room good although a bit dated. Beds a bit hard. Room cleaned every day so no issues. Food included in all inclusive was OK but a bit tasteless after a couple of days. Service in restaurant pretty OK. Most night... More 

Was this review helpful? Yes 6
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This resort was fantastic the food was great, the service was awesome and very clean resort. It is a smaller resort which we liked very much only a couple minute walk to bar and restaurant. The bus shuttle to the beach was always on time and never had a problem getting on. Beach area was fantastic food was also very... More 

Was this review helpful? Yes 3
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this trip last minute, and then realized it wasn't beach front (OOOPS!) but I am glad i didn't cancel it! This resort is about an hour outside of Cancun, the bus ride didn't seem to long and you got to drive through some towns which was kind of fun. The hotel claims to be a 5 Star, But... More 

Was this review helpful? Yes 12
Albufeira, Portugal
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just came back from Riu Lupita after a weeks stay.The Resort is located in a beautiful inland area,surrounded by golf courses and landscapes.They have a free bus to and from the beach running every half an hour and very accurated.The rooms are in a good size and very clean.The only downside is the noise of the air conditioned machine.The food... More 

Was this review helpful? Yes 6
Northumberland, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2015

Booked fairly last minute looking for an affordable January break for myself and my partner and we thoroughly enjoyed our stay. Staff were absolutely fantastic. Front desk staff were very knowledgeable with excellent spoken English and immediately offered us complimentary drinks and various leaflets with hotel information upon check-in. Fantastic service was not limited to reception staff however, with waiting... More 

Was this review helpful? Yes 16
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Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#44 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#85 Romantic Hotel in Playa del Carmen

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