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Hotel Riu Lupita

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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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1,790 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Cannock, United Kingdom
2 reviews
4 of 5 stars Reviewed today NEW

This hotel is a very pleasant and well run property . The rooms are large clean and comfortable the food is probably the best we have had at an all inclusive facility. The cocktails at the bar are excellent and the staff are friendly welcoming and very hard working . I would recommend this hotel to anyone who is looking... More 

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Surrey, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I came back on Sunday from staying a week at Riu Lupita. We would definitely go back to this resort. The customer service was exceptional; all the staff went out of their way to make you feel welcome. It is a smaller resort so there are only a couple restaurants to choose from, but the food was... More 

Was this review helpful? Yes 3
Calgary, Canada
1 of 5 stars Reviewed 1 week ago

I Don't know who does the rating for the Riu resorts.. But who every it is they don't have a clue what they are rating .. We stayed both at the Riu Mexico for 3 days and then one night only at the Lupita .. How can a resort (Lupita) no beach of it's own , one pool ,one bar... More 

Was this review helpful? Yes 1
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

went there all inclusive, ranking was very good but wasn't that good after all. the location is good but all things considered its at max 2star. food not so great pools well why go there??? entertainment simple. only plus side is like mentioned before is the location its gets hot fast in the rooms early on in the morning. tip:... More 

Was this review helpful? Yes 1
south west uk
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Have had a wonderful 2 weeks at this hotel with my husband could not fault it in any way . The rooms were nice and spacious and very clean we were in block 29 which was furthest away from pool but not a problem for us , was nice watching the wild life from our balcony . The food was... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we first arrived to the Riu Lupita, we arrived at 4am, promptly in the lobby we got offered some (much needed) cold dinner. That was the first of many good things to come. First, the positive thing: service in this hotel is world-class, everyone goes beyond expectations and is super nice and friendly, we were promptly impressed with the... More 

Was this review helpful? Yes 2
Warsop
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hubby and I have just returned from a two week holiday at Riu Lupita and I really couldn't fault it. Check in was quick, rooms were clean and modern and the food was always good and plentiful to suit every kind of taste. The staff were absolutely great and obviously enjoy their jobs as they had a laugh and a... More 

Was this review helpful? Yes 4
Playa del carmen
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Every one its waiting maybe for elevators, and fancy things, but this hotel simulates an Hacienda, its so mexican! The people its nice! , they give you good service and if they make any mistake they always make it up for you! Marco The one who carried our bags and stuff its really nice and he actually cares a lot... More 

Was this review helpful? Yes 1
Milborne Port, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have just got back from 2 weeks at riu lupita. We had a lovely time. We have 3 girls aged 12 9 And 16 months and they all had a brilliant time. The older 2 loved Carolina in the kids club and all the family loved pewee! Noe was the most attentive waiter who couldn't do enough. We had... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself and my parents visited the Lupita for the second year on 28th April 2014 for two weeks (it wouldn't let me put April last year in so had to choose the nearest). We had the most wonderful time. Check-in: this was fast as usual, we were welcomed with a much needed drink, given our room key and details and... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Beach Club(10)
  • Shuttle buses(7)
  • Entertainments team(6)
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2,326 photos of this hotel

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Hotel & grounds (321)
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Room/suite (185)
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Pool/beach area (467)
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Dining (167)
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Bathroom (22)
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Amenities (112)
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Beach (42)
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Double Room (67)
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Pool (31)
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Relax Pool (10)
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Restaurants and Bars (57)
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Standard Room (69)
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The Hotel (57)
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Triple Room (61)

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Hotel & grounds (2)
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Other (11)
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