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Hotel Riu Lupita

3.5 of 5
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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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Ranked #102 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Phil-Somerset Taunton, United Kingdom
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1,711 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

To far from beach,we were suppose to stay by beach. Twenty minutes from beach. Lobby smells of cigarette all the time and so does rooms, eating area and bar. No section for non smokers, drinks were to sweet,Mexico least in expensive beer was serve along with kool-aid and cold cut sandwich. After traveling so many hours I was hopping for... More 

Was this review helpful? Yes 2
Taunton, United Kingdom
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent staff and service. We still see the same faces serving us that were there when we first visited 9 years ago. Even the chef that does the melon and ice sculptures is the same!! The food was as good as ever. We ate at the Steak House once, and didn't bother with Maria Bonita restaurant. We love the flexibility... More 

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Walsall, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a week here and have no complaints. It's not a party resort but then I didn't want a party resort and believe that if you can moan about this place you're not going to be satisfied no matter where you go. Quiet and perhaps best for older couples or lone travellers and not for twentysomethings who want... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The staff was amazing and added the fun - esp the bartenders. The resort has 1 bar, entertainment ends at 12am, bar closes at 1am. No where to get drinks or food after. If you're looking for a party resort, pay the extra and stay at the Riu Palace! I regret it!!!

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chelem
Contributor
20 reviews 20 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at the Riu Lupita. We felt the rooms were very nice, we stayed in 1816. beds were not very comfortable but apart from that the rooms were nice. For those that like a drink there are 4 optics in the room with named spirits, Jose Cuervo tequilla etc etc. The food was very good. they... More 

Was this review helpful? Yes 2
Burlington, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family of 4 had a great time during our 1 week stay. Very friendly and helpful front desk and cleaning staff. It's more like a 3.5 rather than 5 star. But the well maintained grounds along with clean rooms and dining areas more than made up the difference. The food was very good with lots of choices for everybody.... More 

Was this review helpful? Yes 5
South Shields, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although it's off the main strip it's very secluded the staff are excellent it was my birthday while out there and my daughter arranged with the hotel a meal at the steak restaurant with champagne at no extra cost! they also decorated my room while out through the day and it was amazing they couldn't do enough for us. Can't... More 

Was this review helpful? Yes 1
Brampton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this is NOT a 5 star resort, I give it a 3 star. the pictures are not what it looks like. it is VERY small. very outdated ! the food was ok, the same food EVERYDAY. so that got boring..i'm a vegetarian and sometimes it was very hard for me to find something to eat. no swim up bar. no... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we stayed for only four days, it was sad to leave my fiance and I really enjoyed this trip the hotel staffs were very friendly and helpful. we were unsure at first because of all the vegetative reviews... the location is not far from the shopping area, all the other ones in this price range were in the bushes with... More 

Was this review helpful? Yes 2
Quispamsis, New Brunswick
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We just returned from the Riu Lupita. We had a good time and enjoyed ourselves. The bars are great and the drinks are excellent. The pools are good with the only drawback being that at the adult pool there is no bar. They are currently renovating the disco and the animation stage. Maybe when the disco is done they could... More 

Was this review helpful? Yes 5
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