We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Lupita

3.5 of 5
Hotel website
Hotel packages
Hotel deals
Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Special Offer
EARLY BIRD SUMMER DEALS
Hotel Riu Lupita
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #101 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 4 days ago
RGOscar Burlington, Canada
Write a Review

1,696 reviews from our community

Traveler rating
    548
    691
    279
    115
    63
See reviews for
346
782
52
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1696)
  • Mar-May only
    (553)
  • Jun-Aug only
    (325)
  • Sep-Nov only
    (319)
  • Dec-Feb only
    (499)
All months
Burlington, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our family of 4 had a great time during our 1 week stay. Very friendly and helpful front desk and cleaning staff. It's more like a 3.5 rather than 5 star. But the well maintained grounds along with clean rooms and dining areas more than made up the difference. The food was very good with lots of choices for everybody.... More 

Was this review helpful? Yes 1
South Shields, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Although it's off the main strip it's very secluded the staff are excellent it was my birthday while out there and my daughter arranged with the hotel a meal at the steak restaurant with champagne at no extra cost! they also decorated my room while out through the day and it was amazing they couldn't do enough for us. Can't... More 

Was this review helpful? Yes
Brampton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this is NOT a 5 star resort, I give it a 3 star. the pictures are not what it looks like. it is VERY small. very outdated ! the food was ok, the same food EVERYDAY. so that got boring..i'm a vegetarian and sometimes it was very hard for me to find something to eat. no swim up bar. no... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

we stayed for only four days, it was sad to leave my fiance and I really enjoyed this trip the hotel staffs were very friendly and helpful. we were unsure at first because of all the vegetative reviews... the location is not far from the shopping area, all the other ones in this price range were in the bushes with... More 

Was this review helpful? Yes 1
Quispamsis, New Brunswick
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We just returned from the Riu Lupita. We had a good time and enjoyed ourselves. The bars are great and the drinks are excellent. The pools are good with the only drawback being that at the adult pool there is no bar. They are currently renovating the disco and the animation stage. Maybe when the disco is done they could... More 

Was this review helpful? Yes 3
gateshead
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Up-side-Food is fairly good with good variety. Rooms are not 5* but adequate enough. Resort is kept spotlessly clean. Down-side. Room service is supposed to restock spirits & soft drinks every 2 days. 1 day I had to contact various people 4 times & 3 other days a couple of times to get re-stocked.There is gin on an optic but... More 

Was this review helpful? Yes
bournemouth
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Have just come back from our 4th visit to the lupita. First of all I would like to say thank you for the fruit plate and champagne that was in our room. It seemed to us that the family feel amongst the staff had gone and it was just too hectic. The restaurant has become like a cafeteria with people... More 

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were at the Riu Lupita for our third visit (April 23 - 30), and it was our first visit since the renovations in late 2013. The Riu Lupita is off the beach but does offer a free shuttle service that stops near 5th Ave to drop off people and then continues to the Lupita’s beach club (in all it’s... More 

Was this review helpful? Yes 2
Derbys
Contributor
17 reviews 17 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 16 day stay at the Lupita. We booked a last minute holiday and were impressed overall. The hotel and grounds were kept immaculate. Rooms cleaned every day with fresh towels and bedding. The main buffet restaurant served great food, but was noisy and was like being in a canteen! Not a place for a romantic meal.... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we visited the Riu Lupita for 2 weeks and got home on the 6th may 2014 ,Its a lovely place to relax although we had a slight problem with the AC it was all renewed whilst we were down at the pool .The hotel Manager Stephanie could not do enough for us at the hotel and she was walking around... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

2,280 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1759)
Viewed
View from room (33)
Viewed
Pool/beach area (456)
Viewed
Room/suite (180)
Viewed
Dining (163)
Viewed
Hotel & grounds (308)
Viewed
Bathroom (22)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (43)
Viewed
Other (550)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (506)
Viewed
Amenities (112)
Viewed
Beach (42)
Viewed
Double Room (67)
Viewed
Pool (31)
Viewed
Relax Pool (10)
Viewed
Restaurants and Bars (57)
Viewed
Standard Room (69)
Viewed
The Hotel (57)
Viewed
Triple Room (61)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities