We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Lupita

3.5 of 5
Hotel website
Hotel packages
Hotel deals
Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Special Offer
EARLY BIRD SUMMER DEALS
Hotel Riu Lupita
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #102 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
NewcastlePetere newcastle
Write a Review

1,663 reviews from our community

Traveler rating
    536
    676
    274
    114
    63
See reviews for
341
763
52
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1663)
  • Mar-May only
    (519)
  • Jun-Aug only
    (325)
  • Sep-Nov only
    (319)
  • Dec-Feb only
    (500)
All months
newcastle
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

stayed for 2 weeks in April. cant really add anything that hasn't already been said, nice clean hotel, friendly staff, food good and plenty of drink, we spent most of our time at the beach which was wonderful, my only complaint would be the wifi which was erratic at best but had absolutely no download speed, couldn't even download my... More 

Was this review helpful? Yes 1
Olympia, Washington, United States
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Go with medium expectations and you will be pleasantly surprised. Wonderful beach with pool, bar, bathrooms, beach/pool activities, and buffet. Beach club is next to Riu Palace which is huge, expensive, and kind of tacky. We loved our simple hotel even with its faults. Plus, we get to share the amazing beach for a lot less money. Buffet food was... More 

Was this review helpful? Yes 7
Gatlinburg, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided where to go at the last minute and were fortunate enough to stay at the Riu Lupita. The gounds were clean and well kept and the employees were helpful and efficient. Check in / Check out was easy. The food was good and the drinks flowed!! The pools were nice with many chairs available with and without shade.... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely brilliant,we stayed for 10 nghts and I can't find anything to complain about,the staff were fantastic,helpful and friendly,the food was really nice every sitting,for an all inclusive holiday I would recommend this hotel to one and all,there is a bus which goes to the beach club daily and is always on time, the rooms were spacious... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is absolutely the worst time I've ever spent on a vacation does tub would not drain properly the room was small and smelly the office staff were really rude... the male employees kept walking in the room while it was locked they affect walked in on my wife three times while she was naked I told an at the... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Just back from a week trip with my family, 15 year-old-boy, 10 year-old-girl and wife. The stay was great. Food was good, and the show was reasonable. Taking bus to the beach is only negative one, but it was ok with this price. The best one was meeting with Mateus(?), on site dive shop agent. I did 4 dives including... More 

Was this review helpful? Yes
Edmonton, Canada
Contributor
17 reviews 17 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WE really enjoyed this resort. It is not on the beach, but we are not beach people so this was not an issue. It is only a quick shuttle ride (10 min)away every half hour to a beautiful beach club with beach access, restaurant and pool. The resort itself had a beautiful pool (no swim up bar which was a... More 

Was this review helpful? Yes 5
Schenectady, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our third trip to Playa del Carmen. We booked later than we usually do and most of the other resorts were full. We were happy with the price. The first night I was a little worried upon arrival as we got in very late and had trouble with the key. We were starving and there was a very... More 

Was this review helpful? Yes 3
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here while travelling solo with the intention to go scuba diving every day. The Riu Lupita was perfect for this since I wan't planning to go there just to sit on the beach or in my room the whole time anyways. If that's what you're going to Mexico for, don't stay here. They have a little dive kiosk... More 

Was this review helpful? Yes 5
Bristol, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 27, 2015

The hotel certainly isn't five star as advertised. I would say 2/3 stars. If you go with this expectation then you won't be disappointed. Our room was very smelly. As soon as you walked into the room the smell of mould and damp hit you! We could not get rid of this smell for our whole stay and it made... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question

2,276 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1755)
Viewed
Pool/beach area (454)
Viewed
Room/suite (180)
Viewed
Dining (163)
Viewed
Hotel & grounds (308)
Viewed
View from room (32)
Viewed
Bathroom (22)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (43)
Viewed
Other (549)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (506)
Viewed
Amenities (112)
Viewed
Beach (42)
Viewed
Double Room (67)
Viewed
Pool (31)
Viewed
Relax Pool (10)
Viewed
Restaurants and Bars (57)
Viewed
Standard Room (69)
Viewed
The Hotel (57)
Viewed
Triple Room (61)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question