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Hotel Riu Lupita

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Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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Ranked #102 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 5 days ago
April B Alberta, Canada
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1,612 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

The hotel certainly isn't five star as advertised. I would say 2/3 stars. If you go with this expectation then you won't be disappointed. Our room was very smelly. As soon as you walked into the room the smell of mould and damp hit you! We could not get rid of this smell for our whole stay and it made... More 

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Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It was our first time going to Mexico and the travel agent suggested this one and were glad she did! Everything about this hotel is excellent. The food is pretty good, the rooms were very clean, and all the staff were very nice. It isn't right on the beach but they have a private area for the hotel on the... More 

Was this review helpful? Yes 1
Canada
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Riu Lupita is a smaller resort and it is not located directly on the beach. There are 2 pools on the resort and they are not large but are really nice and I was pleasantly surprised that you did not have to be up at the crack of dawn to reserve loungers. Even though the pool area is fairly... More 

Was this review helpful? Yes 1
River John, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A bit inland the Resort offer a shuttle service every half hours to the beach where you also have a bar & Pool, When taking the shuttle you can step out halfway and explore the town of Playa del Carmen, we took an organized trip to explore the Ek Balam ruins, if you like rappeling, this was a nice one... More 

Was this review helpful? Yes 1
Alcudia, Spain
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Really good hotel in general ! We stayed there for a week and had a great time. The food was great,and the waiters in the restaurants and bars were very friendly. We loved the fact that there is free wi-fi everywhere and enjoyed playing on our phones around the pool.Would definately go back again.

Was this review helpful? Yes 2
Red Deer, Canada
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort is absolutely lovely. Rooms were clean, the food was tasty, varied and plentiful and the staff were all very helpful. This was our first time here and I quite enjoyed the location and everything about this place. Yes, you have to take a 5 minute bus ride to the beach but if you want to be right on... More 

Was this review helpful? Yes 3
Waterloo, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room 3123 is a great spot, close to everything and quiet. I didn't have to use ear plugs once! The beds r a bit hard but nice and big. The pillows r fluffy with nice clean, white sheets. The room was basic but well kept. I would definitely recommend this hotel as its so close to the shopping area and... More 

Was this review helpful? Yes 1
Gatineau, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was our first time in a non 5 stars hotel and the last. The buffet was small and not a good variety of food. We knew we had to take a bus to the beach but the ocean was full of weeds in the water and on the beach all week. The room were ok but really bad pillow.... More 

Was this review helpful? Yes 4
Tiverton, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Never having stayed in a 5* hotel before, I was disappointed at the available facilities for the claimed 5*. The room, once I have arrived, was big with its own balcony, yes, but the views were not only disappointing, but the other little bits and pieces did make the stay in the room less enjoyable: there was no way of... More 

Was this review helpful? Yes 5
Regina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Don't expect a five star but expect a solid 4 star. This hotel is ideal for families/couples looking for a relaxing getaway. If you are going for spring break...avoid at all costs. This is a small, clean comfortable resort. It is a 35 minute walk to the beach or a 5 minute walk if you cut through the golf course.... More 

Was this review helpful? Yes 3
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