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3.5 of 5 Resort (All-Inclusive)   |   Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
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Hotel Riu Lupita
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Ranked #109 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 1 week ago
Jen G Baoji, China
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1,532 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baoji, China
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked fairly last minute looking for an affordable January break for myself and my partner and we thoroughly enjoyed our stay. Staff were absolutely fantastic. Front desk staff were very knowledgeable with excellent spoken English and immediately offered us complimentary drinks and various leaflets with hotel information upon check-in. Fantastic service was not limited to reception staff however, with waiting... More 

Was this review helpful? Yes 6
Montpellier, France
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice resort, not too big, very clean, excellent and varied food, very convenient and safe. People are always asking for your wellbeing. Price ok particularly for new year's week there a bus every half hour to go to the hotel's private beach and restaurant.No problem for the language, everybody speaks English Spanish and even many speak French Very nice... More 

Was this review helpful? Yes 4
Łomża
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had been staying in Riu Lupita for 2 weeks. I enjoyed my stay a lot over there. The food was excellent. The only down thing was the evening entertainment was too short and the internet was only accessible once a day for 90 minutes...

Was this review helpful? Yes 2
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Firstly, the good things. The service is excellent, with all staff working really hard to provide comforts. The hotel's beach club seems to have one of the nicest spots on the beach - not too crowded and the staff keep it clean. The all-inclusive buffets provide a range of food, although after two weeks, there seemed to be an underlying... More 

Was this review helpful? Yes 7
Calgary Canada
Top Contributor
57 reviews 57 reviews
10 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I felt that this hotel more than provided value but surpassed my expectations. Food was outstanding especially the a la carte steakhouse. As many guests are on numerous day trips, not crowded and great service from all staff. A taxi to town for early morning fishing our meals is only 6 USD. The hotel is small not 1000 rooms like... More 

Was this review helpful? Yes 1
Nelson, British Columbia, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We really liked the compact layout of the resort, and with all activities, main pool & pool-side bar, stage show, and dining hall are all in close proximity and very central. We accompanied a person with a mobility disability so the handicap-access rooms being very close to all the action and all of the grounds being level and easy to... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 22, 2014 via mobile

Sickness going around last for 1-2 days they call it Mexico bug Food not to standard Entertainment is not good but they tried Coatis Bears are around but don't hurt you nice to look at Only 3 star not 5 as you pay for

Was this review helpful? Yes 2
Spain
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 21, 2014

The hotel was good for the price we paid for the trip (we purchased a package with flight and hotel). However, it is advertised as a 5-star hotel and it definitely does not fit the bill. It should rather be a 3-star. Service was very attentive and really nice, although sometimes a bit slow (not a big deal since we... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 20, 2014 via mobile

When you check out after 12.00 your internet acces will expire 10.00 when you stay the whole day in the hotel because your flight is in the evening you must buy internet from 10.00h And not from 12.00h Not fair and no Service! -Me and my girlfriend went sick for 2/3 days because the food is tasteless and Poor -... More 

Was this review helpful? Yes 2
Seattle, Washington
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

First of all I just wanted to make it known that the RIU Lupita no longer has exchange privileges with the other local RIU properties, such as the RIU Tequilla, Playacar or Yucatan properties. If staying at the RIU Lupita you can only use their facilities (Lupita guests even wear a different colored wrist band than the other properties so... More 

Was this review helpful? Yes 5
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Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#85 Romantic Hotel in Playa del Carmen

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