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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Occidental Grand Xcaret & Royal Club
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8,516 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Level Contributor
10 reviews
5 of 5 stars Reviewed today NEW

It was our second time in the resort. The location and surrroundins are excelente, the rooms are very good, concerning space, furniture, falilities and cleaness,; the food and beverage are also very good and the personal, all of them without exception, are very kind, usefull, allways available and ready to help, with a very high degree of professionalism.

Was this review helpful? Yes
Long Island, New York
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our family had a really great time the week of Aug. 15. We would highly recommend this resort. My husband and I don't like to stay in one area all day long. Our prior experiences at all inclusives were at Iberostars and a Riu, where we had privileges at the connecting hotels, which had different dining and pool options. We... More 

Was this review helpful? Yes 6
SuttonSon
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

There are a huge number of reviews on this hotel which are on the whole positive & I will firmly put our stay here into that camp. Things didnt get off to a great start we chose to fly Iberia which involved a trip from London to Madrid - madrid to Cancun. Since this review is about the hotel &... More 

Was this review helpful? Yes 6
Pulborough, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from an amazing week in Mexico, the Hotel grounds are immense, well cared for and the staff polite and helpful. I did read reviews before leaving, so was anxious about the bombardment of timeshare meeting requests however we received none at all, I gather that these were initiated at the concierge at the entrance of each building... More 

Was this review helpful? Yes 7
Broomfield, CO
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are Occidental First Club members and this was our first visit to this resort. The checkin process was quick and easy but we check in at a different First Club location so I can't speak to the main desk experience. ROOM: We had a one bedroom suite. The king bed was a firm pillow top and very comfy. Our... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear MakMama, We are so happy to read your first time with us as a First Club Member was a very good memorable experience, thank you very much for all your compliments we have been very glad to share with our team, also you for your high score. We will share also your opinion with our Average and Beverage manager... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went there about a year ago& stayed in royal club and I loved it so much ! All the staff were attentive and kind, we could have our lunch at the pool if we wanted to and it was all inclusive so no need to keep money with you unless it's tip money . Staff including raul& antonio were... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Ella M, Thank you for taking the time to post a review of your stay last year, it is awesome that you enjoyed it, and that you found beautiful our grounds and great service.. It was a pleasure to host you; we hope you visit us again soon, Best regards, More 

New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I went on a tour of the Occidental Vacation club, the presenter Maeva,from France, was wonderful. She took her time and explained everything the resort had to offer. She was extremely pleasent, beautiful and knowlegable about her position as a reprensitive. I would advise anyone to ask for Maeva, to give a tour of the vacation club. I thank her... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Melva M, Thank you very much for taking the time to write such a positive comment regarding your experience with the Vacational Club during your holidays at Occidental Grand Xcaret, we are delighted to read that you had a memorable time among us and that you really enjoyed their tour. We look forward to welcoming you back! Sunny regards... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing time, we went here for 14 nights for our honeymoon. The staff were very friendly and helpful, the food and drinks were all nice and there was always a great selection to choose from. Rooms were lovely and had bottles of fresh water, wine and even tequila left in our room. Was upgraded to a junior... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear 070507, We want to say thank you because you gave us the opportunity to make your jnoeymoon even more especial! It was a true pleasure to read the feedback about your experience at Occidental Grand Xcaret. I am happy that you spent your stay with us and had a memorable time in the Riviera Maya. Please be assured that... More 

Twinsburg, Ohio
1 review
5 of 5 stars Reviewed 5 days ago NEW

Pros: -Great pools including one with a swim-up bar. Small but clean beach. The adults-only section was my favorite spot- just beautiful. -Food was above average. I was nervous due to some scary reviews, but we were pleased with the quality of the food, including the buffet. The Italian restaurant was quite good and the Beach Buffet was the best... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Sarah G, Thank you very much for taking the time to share your comments concerning your stay at Occidental Grand Xcaret. Excellent service is what we strive to be known for therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests. We are working... More 

London, England, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is stunning. It has 11 restaurants, all with excellent food and service, and all within the all inclusive umbrella. Some reviews i have read have unrealistic expectations. The staff work hard, and do a great job at it. The food is varied, good quality, and very accessible even at peak times. There are 9 bars on site, and... More 

Was this review helpful? Yes 8
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear SDylan, Thank you for your review and for taking the time to share it with our TripAdvisor readers and future travellers. We really liked your kind words, and them encourage us to continue improving and offering the best quality service. We are happy to know that your first visit toMexico you stayed at the Occidental Grand Xcaret, and that... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
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