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All 198 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club

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Ranked #98 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
dgreen1069 Washington DC, District of Columbia
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6,161 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Chicago, Illinois
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I booked this hotel because it was recommended by American airline that it is kids friendly and has the best activities for everyone. This hotel Is located in the middle of the jungle which is interesting! The room was stinky and moldy for the 6 days we were there. Food is okay for an all inclusive deal. This is my... More

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were at the Occidental in April 2014. We were with a group of 5 families and this was our second annual trip together. Two of the families had been to the Occidental Grand several times and really liked the unique atmosphere of the resort. The resort itself is quite nice. It is surrounded by mature landscaping that makes it... More

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Onoway, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

This resort had something for everyone. There is lots to see and do. The hotel had a good selection of food, bars, pools and shops. Our room was nice and clean. Our air conditioning went out one night and was repaired quickly. The staff was always pleasant and accommodating. Our favourite staff person worked at the pool snack bar. Fabian... More

Was this review helpful? Yes 3
Preston, Idaho
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was a mother daughter trip. we wanted to relax, swim eat & enjoy a beautiful, restful vacation. The first room we were thrown in was awful! Building 10. Foul smell in the bathroom that got so bad I had to ask them to move us, When we complained about the smell they sent a maid to spray something all... More

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The resort was beautiful and the staff was extremely friendly. The food was good, and there was a lot of variety. We purchased the unlimited package but the so called $1000 resort credit is a waste. They were all coupons that required you to spend more money. If you go to this resort get a basic package. Everything you need... More

Was this review helpful? Yes 5
Warwickshire
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My first trip to Mexico, it was as I expected, however I wasn't disappointed. This Hotel is big. It is spaced out in blocks so doesn't overwhelm you with its size. The Service by the waiting staff is excellent, they are so friendly and take pride in their job. Our check in was less helpful though if we weren't staying... More

Was this review helpful? Yes 3
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There are two sides to the Occidental, the holiday camp side and the Royal Club. I will only comment on the Royal Club. First impressions were not good, You get dropped off at the main reception to be told you have to check in at he Royal Club, ask the porter for directions. The porter takes you to the rear... More

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Princeton, Canada
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I booked a wedding at the Occidental in May 2011. In August 2011, a few weeks before our departure, the wedding coordinator contacted us with a list of menu options for the wedding. Each course consisted of about 4 options. We emailed back our choices and that was that. 3 weeks later 9 of us left for Cancun. When we... More

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ottawa, on
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4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My friend and I took a 5 night trip to Cancun on April 3rd and stayed at the Occidental. First and foremost. If you are into walking along the beach, this hotel is not for you as they have a man made beach which is very tight with beach chairs everywhere. The beach, does not have a lot of shade... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Really large hotel with lots of flora and fauna! You have to walk a lot: to get to the beach or the buffet area. Food was average, typical all inclusive stuff with themed buffet nights and themed restaurants. Best ones were the Mexican restaurant and the Steakhouse! The private beach is gorgeous with helpful waiters and the pools are really... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(76)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Friendly and helpful(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Playa del Carmen
#26 Business Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Official Description (provided by the hotel):
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
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Also Known As:
Occidental Grand Xcaret
Xcaret
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Occidental Grand Flamenco
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Grand Xcaret
Occidental Grand Xcaret & Royal Club Riviera Maya/Playa Del Carmen, Mexico

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