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All 199 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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73%
Ranked #98 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Jonathan Whitne... D
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6,527 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

All Inclusive is definitely the way to go. My wife and I Stayed 7 nights in July 2014. Booked through Costco. Overall Outstanding from start to finish. This hotel is very nice with outstanding service, food, amenities, attractions and events. The hotel is bordered by TWO "amusement" parks that are a MUST. 1.Explore (Fuego is at night and we recommend... More

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Gatineau, QC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is by far one of the best hotels we have stayed at (we are frequent travellers). We're so happy we based our choice on the great/good reviews vs the few bad ones. The entrance is breathtaking! There is also a pond which turns into a long canal (all the way to XCaret). Here, you can feed the fish and... More

Was this review helpful? Yes 2
Jersey City, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel before, but this time we invited several family members for a family-reunion (ages ranged from a baby 1yr. 5mos. to the Grandfather who is 80 years old) & to celebrate our son's baptism. We have always enjoyed our time at this hotel and this time was no exception. We had an absolutely wonderful time.... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed yesterday NEW

We loved this hotel, it's beautiful and it was amazing value for money. The food and restaurants were great. We liked the Beach restaurant best for breakfast and lunch. The drinks are all branded so the cocktails are lovely. My husband did overdo it on the whiskey. The staff were friendly and hard working. I enjoyed a lovely stretching class... More

Was this review helpful? Yes 2
Hartford, Connecticut
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently spend a week at the xcarat it was very nice very tropical & the people who worked there were very helpful especially Jonathan Lopez he patiently answered all our question & suggested many thing we could do I highly recommend this resort

Was this review helpful? Yes 4
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Donna S, Thank you for choosing us as a holiday destination even more for sends us your review. We are glad that you enjoyed the beauty of our property. We will share your experience with our Management. We hope you come back again, please remember that when you return to Occidental Grand Xcaret you are coming back to friends.... More

Fayetteville, Arkansas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Of a hundred hotels and resorts south of Cancun airport, the Occidental Grande Xcaret stands as a monument to true hospitality. The all inclusive resort is next door to Xcaret Eco-archeological park and is just one positive. Valery Rodriguez, manager of the Royal Club unit of Occidental Grande listened and responded to my needs during a two week stay and... More

Was this review helpful? Yes 1
Nyköping
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked to stay at the resort for about 3½ weeks in June/July 2014. The resort is pretty big. It took me almost the whole stay to figure out what was where, but for those who don't want to walk there is a shuttle. I never used it. Since I was there alone I never tried any of the restaurants,... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear bagarinna, Thank you for send us your review. Comments like yours make us proud and encourage us to keep on working hard and offering the best of service to our dear guests. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible. We are deeply pleased to read your experience with us... More

Whitman, Massachusetts
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We took our 18 and 21 y.o. sons and had a blast. The hotel staff was terrific! Everyone wanted to do whatever they could for you. Although the beach itself is small, there is also an Adults only area that fed into the ocean that was a great spot with shade and sun. The swim up bar was lots of... More

Was this review helpful? Yes 6
Itze P, Reputation Mannagement at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Huyghe70, Thank you very much for your kind comments. We are delighted to hear that you were satisfied with our services and facilities. We are always concerned about our guests’ wellbeing and strive to make their holiday at our property an unforgettable experience. We have been taken note each point you mentioned in order to improve our guest satisfaction.... More

Gibraltar
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We renewed our vows here with our 2 children and I have to say, everything about this place was beautiful!!! The resort was amazing and the staff were great, always more than happy to help with any questions or queries we had 😊. The food and pools were brilliant! Luz, our "wedding planner" was such a lovely lady, everything was... More

Was this review helpful? Yes 5
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Yvonniep, We appreciate you taking the time to write a review regarding your recent visit at Occidental Grand Xcaret. We are proud to read that you had a wonderful visit and got to experience almost all aspects of the hotel, including our facilities, our services and everything. We are truly grateful to you for your favorable comment on the... More

Reston
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We've been there for children's spring break, that is probably the reason that value was not very good. I paid much less for the much better hotel in another trip. We've stayed at main part, not at Royal club and not at Virgin vacations club building - those buildings did look somewhat better though. Beware of strick check-in policy. Check... More

Was this review helpful? Yes 1
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Marina M, Thank you for sharing your valued opinion. It is pleasing to hear you enjoyed your recent stay at Occidental Grand Xcaret. We are surprised for the inconveniences that you encountered during your stay. Our priority is the satisfaction of our guests, which we strive day to day to achieve it. We shared your experience with our management;... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(75)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Business Hotel in Playa del Carmen #37 Luxury Hotel in Playa del Carmen #42 Spa Hotel in Playa del Carmen #43 Top resorts Hotel in Playa del Carmen #49 Family Hotel in Playa del Carmen #61 On the Beach Hotel in Playa del Carmen #82 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
Number of rooms
769

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