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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Occidental Grand Xcaret & Royal Club
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8,396 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

The Occidental Grand Xcaret was nothing short of beautiful! It's a pretty large resort , but they offer shuttles around for you , every 5-10 mins. All the staff were super nice especially Ortilio whom waited on us our first morning at the beach restaurant! It was my husbands birthday & without asking he brought over a bow made out... More 

Was this review helpful? Yes 1
Wilmington, Delaware, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and three children chose this resort because of the proximity to the Xcaret animal park and the animals surrounding the hotel. Still, I was shocked when I saw a monkey while I sat in the lobby on our first night. The spectacular lobby opens right into the jungle! We burned thousands of calories a day on the endless... More 

Was this review helpful? Yes 1
Stow-on-the-Wold, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I decided to treat my wife to a honeymoon that we did not have 15 yrs ago, due to us having a disabled daughter. After searching the Internet i decided to book the 2 week holiday through Virgin Holidays and i booked the 2 weeks stay in the Royal Club with the UXX pass. The hotel is superb can not... More 

Was this review helpful? Yes 2
Rocklin, CA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family of four stayed at the Grand Xcaret at the end of July. We could not have enjoyed it more. The hotel is a nice family resort and is located in the jungle. If you are looking for the Four Seasons this is not it. What it is, is a comfortable, laid back resort with beautiful grounds. Its up... More 

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North Carolina Smoky Mountains, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the begining to the end (2 weeks) everything was excelent.The room was very good,clean every day,Bertha did excelent job.. Location is perfect,everything is close,and amenities are good too. The cheff Jorge Cordova and his staff please us always. People at all levels;EXCELENT, VERY PROFESIONAL AND FRIENDLY PEOPLE. CARLOS

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

The place was fantastic.The rooms were quite large, the staff was extremely nice and the food was amazing. We stayed 2 weeks and we had a wonderful time. I recommend the Occidental Grand Xcaret to everybody.

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
8 reviews
7 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed within the Royal Club for a total of 3 weeks recently and have mixed feelings about resort. I was very thankful to have upgraded to Royal Club before my arrival as i found a lot of parts of the rest of resort to be extremely loud and full of obnoxious drunk people. The Royal Club... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Jools35, We would not want to miss the opportunity to thank you for having taken the time to write a review on TripAdvisor. The entire team places great value on the wellbeing and comfort of our guests and I know all Royal Club team members will be very thankful for your comments. It was a pleasure to read that... More 

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was here two years ago with my two oldest grandkids and we loved it . They were 18 and 20 then . Well I have 3 children, 2 inlaws, 8 grand children , 7,8,11,12,17,17,20,and 21. This will probably be the last time I will be able to get them all together for a vacation. This was fun for me... More 

Was this review helpful? Yes 10
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear snorklewake, Wow! What an original and amazing review, thank you. We can just be happy with your kind words, because them let us know how much did you and your incredible family enjoyed your last vacation at Occidental Grand Xcaret. This will encourage all the team to continue working hard and improving day after day. Thank you again for... More 

Peoria Heights, Illinois
1 review
2 of 5 stars Reviewed 4 days ago NEW

the grounds and rooms are very nice. wild animals walking about the grounds was very nice. many of the staff members were nice and courteous. my main complaint is the very sub par service we got in some of the restaurants. we would sit sometimes for 20 minutes without drinks..even after having asked for refills. after the 3rd day of... More 

Was this review helpful? Yes 4
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear bwlrgeek, Thank you for choosing Occidental Grand Xcaret on your recent visit to Mexico. We would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. It surprises me to read your comments about the service at the Buffet as we usually receive great feedback. I will share your comments... More 

Ireland
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at the hotel was brilliant from start to finish.. The hotel was very clean and all the staff were friendly and helpful. We stayed for 10 nights and there is loads to do in the resort.. We wanted a more relaxing holiday so you could do that to. We highly recommend going to coco bongos in playa del... More 

Was this review helpful? Yes 6
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear playa0715, Thank you for your excellent feedback! And for choose us to make your vacation memorable; we are really happy to know we did it. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, especially with Fabian, I am sure that this... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
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