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All 199 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #96 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
hi-desertraveler Lancaster, California
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6,653 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,408)
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English first
New Berlin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

On arrival,we were told our rooms were not ready and they didn't know where rooms would be in the complex. Travel agent requested rooms in the middle of complex. We were place at the end building. Food wasn't good, had to wait over an hour for reservation. Almost all of us got sick.

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Lancaster, California
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I spent 2 weeks at the Xcaret Resort, Aug 10-24, no really serious complaints! The trip was made thru Cheap Caribbean and was a good price, including Virgin America and AMSTAR transfers. The Amstar transfer was waiting and easy to find at Cancun airport, which isn't very user-friendly, and we went non-stop with 9 other passengers. Check-in... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were here for a week starting from August 10th to the 17th. This place was great for 2 adults and 2 children ages 8 and 6. Check in was easy very smooth, front desk gave us a welcome drink at first. Walking the paths was peaceful and safe. Every building had its font desk to help and support your... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I love Mexico. It's a great place to vacation mainly because the service in great. We spent 7 nights at the above hotel and had a few issues. First our room was wrong. We had booked 2 rooms 1 with a king size bed we were told they didn't have any then they had them but to... More

Was this review helpful? Yes 2
Phildelphia, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We visited the this resort the 3rd week in August. Short of it being hot and humid we had a great experience. I want to Thank the staff for everything they were great. I read many of the posts for this resort and wanted to say that most comments we agree on as well. We needed more comfortable shoes though.... More

Was this review helpful? Yes 6
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Greetings from México!, Thank you so much for taking the time to post a review on the site following your stay with us. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to all the team who do work incredibly hard to make... More

Essex
Top Contributor
51 reviews 51 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The landscaping, the pools and the resort buildings are stunning. The beach area is beautiful and the proximity of jungle adds to the exotic feel. The seats at the pool bars are swings and there are hammocks aplenty, there are also jacuzzi pools within the main pools so peace and relaxation are easy to find. For the first time in... More

Was this review helpful? Yes 6
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Greetings from México!, Thank you for your constructive comments, We are glad to hear that you enjoyed and had fun here in Occidental Grand Xcaret, Concerning the membership , Please accept our sincere apologies for the experience that you encountered with the Occidental Vacation Club staff, I have spoken to the Manager in order to prevent this from happening again.... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for 12 days in August 2014. First time to Mexico and really enjoyed our stay as a family group. Pros: Very clean! Constantly being maintained Friendly staff English speaking Choice of dining Busy and quiet areas to suit what you fancy Wildlife Spa is lovely! Cons: Hotel is too big! We stayed at Virgin Club Room in block 22... More

Was this review helpful? Yes 7
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Greetings from México!, Thank you so much for taking the time to post a review on the site following your stay with us. We are thrilled to hear that we surpassed your expectations and that the greatest asset of the hotel is the staff. Concerning your cons we will share them with our general manager so we can improve in... More

Greater Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This will be our 3rd visit to this hotel first in 2005 then 2008 and we are staying in the Royal part so it will be wonderful. Just can't wait till the 12 November and we are there for 2 weeks. The hotel is so nice and the staff so friendly the last time we were there. You just think... More

Was this review helpful? Yes 1
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Greetings from México!, Thank you so much for you kindly comments, We are glad to hear that your first time here in Occidental Grand Xcaret you enjoyed and had fun , We are looking forwards to see you again, we think you will like the Royal club , if you need something we will assist you, Have a lovely day... More

Mansfield, Texas
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I and my husband and our 11 year old son stayed 08/19 to 08/24. We chose this resort because it's an eco resort. Last year we stayed at Sandos eco resort so my review will be based on our experience as a eco resort. And comparison of the two. Food- Sandos had better buffet more variety but Xcaret had better... More

Was this review helpful? Yes 9
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Greetings from México!, Thank you for sending us your review, we already shared your experience with our management. We really appreciate your constructive comments, these are very important for us to improve in our quality service. We are glad to hear that you enjoyed your stay in Occidental Grand Xcaret, We hope to see you soon , Kind regards, More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Buffet was not very good. Sweating the entire time we were there trying to eat. Made for a miserable meal. In four days we were only able to book a restaurant reservation once. It was excellent. Bars were dirty and smelled bad. Staff needed training. Fan in room was broken and never repaired. Concierge was awful. Went to another building... More

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Sir, Thank you so much for your comments, Please accept our apologies for the lack of service that you experienced. What you described does not reflect the high standards of service we set for the hotel. Our goal is to always exceed our guests’ expectations and it’s disappointing to read that we failed this time. I have shared your... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(75)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Business Hotel in Playa del Carmen #36 Luxury Hotel in Playa del Carmen #42 Top resorts Hotel in Playa del Carmen #45 Spa Hotel in Playa del Carmen #49 Family Hotel in Playa del Carmen #60 On the Beach Hotel in Playa del Carmen #82 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
Number of rooms
769

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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