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All 200 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #97 of 200 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Claire M Horley, United Kingdom
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6,617 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,400)
Date | Rating
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English first
Horley, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Travelling as a family of 6, we spent two weeks here in july/august. We had an amazing time and the hotel and grounds were brilliant. Our first room lacked a balcony, but then it was so humid I doubt we would've used it much! We had a small area that you could just about stand on and had space to... More

Was this review helpful? Yes 3
2 reviews
4 of 5 stars Reviewed yesterday NEW

Without a doubt the staff at this hotel go the extra mile to make the guests happy and as comfortable as they can be. All have a smile, nothing is too much trouble, and they behave in a professional manner. One of the barmen Antonio 0AXACA made our holiday so special with his friendly chat and good service. The grounds... More

Was this review helpful? Yes 4
Portsmouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Flew with Virgin on 26th july myself husband and 2 kids age 10 and 7 flight as always was great, transfer and check in was smooth and quick. ROOM it was spacious very clean really nice lods of cupboard space but did'nt go to mexico for room but ours beds were lush soooo comfy POOLS AND BEACH were great to... More

Was this review helpful? Yes 4
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear colwells, Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to all the team who do work... More

2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This holiday was amazing, most of the restaurants were good, amazing staff, drinks, rooms. I enjoyed the shows and the kids disco was amazing. I, personally, did not like the oriental as it was very saucy and, how do I put this, not made for kids. The Mexican wasn't great either.They had animals that you could hold for picture taking.... More

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Charlotte M, Thank you so much for taking the time to post a review on the site following your stay with us and we are thrilled to hear that we surpassed your expectations and that the greatest asset of the hotel is the staff Kind regards, More

Vaudreuil-Dorion, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hi, Everybody! We had such a wonderful time at Occidental Grand Hotel in Mexico that I could not wait to write a review. The hotel is located in a national park, right in the jungle. You will see monkeys, parrots, turtles, iguanas, lots of birds right at their natural habitat.. We were surprised by the number of iguanas at the... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear NataliaElina, Thank you so much for taking the time to post a review on the site following your stay with us and we are thrilled to hear that we surpassed your expectations and that the greatest asset of the hotel is the staff Regards, More

Melbourne, Victoria, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had the most amazing time the resort had everything and more, the staff and other guests were all so friendly, the food and drinks were plentiful. My son and I stayed for six days end of March this year after travelling from Australia for a wedding in Mexico City we wanted some fun & sun before returning to Melbourne's... More

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Denise K , Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to all the team who... More

Beverly Hills, Florida
1 review
1 of 5 stars Reviewed 3 days ago NEW

This all inclusive resort turned out to be the worst vacation ever, not to leave out the fact of the tons of money for the trip there. The vacation was highly recommended by a "Travel Agency". If you do not speak Spanish, don't go. If you want TV in English, don't go. If you want to have food any time,... More

Was this review helpful? Yes
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Jean K, The most sincerest apologies, It saddens us to read that our attempts to make your stay more enjoyable were unsuccessful; it is unfortunate We shared your experience with our Management. We assure you it will be not happen again. Respectfully, More

Branson, Missouri
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall we had a great vacation other than it was extremely humid in July and if it did not involve water we just didn't do it. Aura and Paola were dynamite and they kept the activities fun and really made us feel welcome. Wish they lived in the US we would offer them a job! The way every person should... More

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear DarrylandGerrie, Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We are always pleased to hear about our guest’s experiences at our property. Regards, More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

It was great. Our advisor Kata with Olympus Tours was amazing and helped us have a great time on our vacation. Kata helped us find tours that were in our price range and full of all of the things we wanted to experience while we were in Mexico.

Was this review helpful? Yes 1
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Kimberly C, Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We are always pleased to hear about our guest’s experiences at our property. We hope to see you, Regards, More

Weston, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

I had a great time. I met great workers such as Ricardo from the sports bar. He was very polite and I have nothing bad to say about him. It's employees like that that make your stay amazing. I am a resort and hospitality major at FGCU and that's exactly how every single employee should be. I know the ins... More

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Danieche96, Thank you for your good comments, It´s a pleasure to know that you enjoyed your vacations here at Occidental Grand Xcaret, Also we want to thankful for such motivating comments to all our staff , they are always making an effort to make a pleasant stay, We hope to see you soon, Kind regards, More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(75)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Business Hotel in Playa del Carmen #36 Luxury Hotel in Playa del Carmen #42 Top resorts Hotel in Playa del Carmen #45 Spa Hotel in Playa del Carmen #49 Family Hotel in Playa del Carmen #60 On the Beach Hotel in Playa del Carmen #82 Romantic Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
Number of rooms
769

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