We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 200 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Occidental Grand Xcaret & Royal Club
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Occidental Grand Xcaret & Royal Club to your Saves list
Ranked #83 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Pearcegillard
Write a Review

7,485 reviews from our community

Traveler rating
    3,038
    2,511
    1,024
    520
    392
See reviews for
2,084
3,016
84
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,679)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (7485)
  • Mar-May only
    (1980)
  • Jun-Aug only
    (1726)
  • Sep-Nov only
    (1522)
  • Dec-Feb only
    (2257)
All months
2 reviews
5 of 5 stars NEW via mobile

Book a luxury holiday to the xcaret hotel in Mexico feb-March 2015 costing 4k for 2weeks in the royal club part of the resort with thomas cook after a 12 hour flight and 1 hour transfer I arrived at the hotel to be told they had no booking for the me at the royal club I then had to prove... More 

Was this review helpful? Yes
Sterling Heights, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back 5 days ago from this resort... and loved nearly every moment of it. Went with 2 children, several older adults and everyone enjoyed the resort. Check-in was very nice. Monserat was at the desk- and did everything she could to please us. We had requested all 3 rooms to be in the same building, she spent about... More 

Was this review helpful? Yes 1
Prince George, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Starting off the resort is fantastically beautiful. It is such a wonderfully kept, aesthetic place. The beach is to die for... Location/Amenities - 9/10 The resort is stunningly beautiful, with lovely palm trees and white sand. The buildings are all well kept. The rooms we had featured luxurious king beds with down filled duvets, along with our own private balcony... More 

Was this review helpful? Yes 1
Worcester, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

my fiancé and I have just returned from an 11 night stay at this resort and I cannot praise it enough. Right from the word go you feel welcomed by the wonderful staff who are so helpful and friendly at all times. Our room was big and air conditioned on the ground floor with a terrace. This was wonderful as... More 

Was this review helpful? Yes 2
Brazil, Indiana
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I visited this resort 2/21/15 to 2/28/15. We loved the setting in the jungle, with many animals visible on a daily basis. Macaws, Iguanas, Deer, Coctis, and Monkeys were all around the grounds of the resort. We were not given the room upgrade that we were to get with the extra package that we purchased, until we... More 

Was this review helpful? Yes 7
Fair Lawn, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I stayed at the Grand XCaret hotel this past week and had an absolute blast. We kept saying that we felt like we were "stealing mexico" because of the great deal we got through CheapCarribean. Quick run down: Food: The buffets and breakfasts were exceptionally good. All of the restaurants were great, especially the Mediterranean restaurant. We... More 

Was this review helpful? Yes 9
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Its more than a hotel, the people there was like a family giving a excellent service. I was at the building 22 and I have a concierge named Marco he was a great person so helpful and make me feel like a family him and also Carlos one sale executive they both were great. The place look like a jungle... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2weeks and we loved every single minutes:) The resort is huge and lovely...lot of pools,bars and restaurants middle of the jungle:) The food was delicious and the cocktails are nice..every night different food and decoration!My favourite was the Mexican with the mariachi :)I can't say anything bad about the resort,everything was just perfect! I would HIGHLY... More 

Was this review helpful? Yes 5
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just back from a fantastic holiday at the Occidental grand, Xcaret, Mexico. Whilst I was there booked a 8 dive package with pro dive who are based at the hotel. Spoke with Annabelle who sorted the package. Have to say this was a great trip. Dived the Cenotes as well as the Bull sharks. Pro dive is a slick set... More 

Was this review helpful? Yes
Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent a week there. All inclusive package. Splendid vacation spot located next to Xcaret Park. Food was spectacular at all of the restaurants with the exception of the Italian-themed one. Pasta was not very good nor was the beef medallions. People super friendly.

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Kennykaelin, Thank you so much for posting your generous remark regarding our facilities at Occidental Grand Xcaret. We are glad you enjoyed every aspect of your stay with us especially highlighting the Mediterranean restaurant. We look forward to the pleasure of welcoming you back in the near future. Kind regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Occidental Grand Xcaret & Royal Club? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Time share(60)
  • Very nice(54)
  • Steak house(42)
  • Main buffet(36)
  • Beach area(33)
  • Snack bar(33)
  • Very good(26)
  • Quiet pool(22)
  • Park next door(22)
  • Seafood restaurant(21)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Caribbean Online Mgt Corp., Hotels.com, Odigeo and Tingo so you can book your Occidental Grand Xcaret & Royal Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#29 Business Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
#47 Family Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen

7,604 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7242)
Viewed
Pool/beach area (1801)
Viewed
Hotel & grounds (1954)
Viewed
Dining (547)
Viewed
Room/suite (511)
Viewed
View from room (162)
Viewed
Business center/function rooms (13)
Viewed
Family/play areas (46)
Viewed
Bathroom (65)
Viewed
7:54
Videos (5)
Viewed
Other (2138)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Amenities (72)
Viewed
Beach (28)
Viewed
Deluxe Room (50)
Viewed
Junior Suite (61)
Viewed
Pool (33)
Viewed
Relaxin Pool (13)
Viewed
Restaurants and Bars (40)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (9)
Viewed
Hotel & grounds (4)
Viewed
View from room (1)
Viewed
Dining (3)
Viewed
Room/suite (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay