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All 200 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Ranked #86 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Derek B
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7,278 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

Just returned from this resort. Had fun but resort is average at best. The property grounds are very nice with the natural habitat but the buildings and food is par at best. I paid for a junior suite and only got a deluxe room and management said nothing they could do about it. I stayed in building 19, our room... More 

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Fuquay-Varina, North Carolina, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the first trip that my husband and I have taken to Mexico and we could not have asked for a better hotel, amazing! Our conciege, Mario, was very helpful and always there when we needed him. The grounds were beautiful and well maintained.

Was this review helpful? Yes 6
Cambridge, Massachusetts
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed January 23-26 2015. This was our second trip to Cancun over the last 4 years. This is our yearly long weekend away from the kids and for us, we just want sun, beach, food and drink. We usually stay on the property and just relax. We chose Occidental since it was away from the main Cancun beach and... More 

Was this review helpful? Yes 5
Toronto, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Went the second week of January and had a great time. The staff are very friendly and helpful. The rooms are pretty average. Food was great! There are lots of walking trails surrounded by beautiful jungle. The beach is very small and was kind of a let down. There is tons of cool stuff to do close to the resort.... More 

Was this review helpful? Yes 2
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this resort several times. Most recently November 2014. A wonderful trip all around. The staff at the Royal Club restaurant are the best! I need to mention a few staff members that went out of their way to make our vacation wonderful. At the Royal Club restaurant Roberto Cardenas was one of the supervisors and gave... More 

Was this review helpful? Yes 1
Winnipeg
Top Contributor
80 reviews 80 reviews
16 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This resort has one of the most impressive lobbies, we've ever seen, There is a river? running through it, and is the setting for a Mayan show. Very good, too. The grounds are large and impressive and have some mayan ruins on site. There is a jungle area as well. They have a very small beach, the worst we've seen... More 

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Reading, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hotel is set in the jungle and is a vast area. When we arrived it was a massive reception area where the staff were very friendly and helpful. We were taken to our room which was also very spacious. We asked for a room near all the restaurants and reception which we got and I would advise anybody to... More 

Was this review helpful? Yes 3
colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

THE RESORT: The rooms are scattered about the grounds, in 3 story buildings, no elevator except in the main building. Gorgeous lobby with a lower level featuring a huge body of water in the center, nice for relaxing around it, watching the fish. They even provide fish food! A winding river meanders through the property, and you can take a... More 

Was this review helpful? Yes 4
Ontario's Highlands, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel is large, take the shuttles if you are not up to walking a lot. Loved the "swing bar" Entertainment at the main pool was awesome. Room was good, no complaints. Food was good. Great place to take the kids and enjoy the park next door. Not much of a beach to enjoy

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We went as a family, 6 adults and 2 children. My son loves animals and he absolutly loved being in a jungle. Our room was lovely. We did go first club, so think its better than standard. The food at the main buffet was ok but the restaurants were bang on. Your next door to xaret. I've just read a... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Time share(77)
  • Very nice(73)
  • Steak house(50)
  • Main buffet(46)
  • Snack bar(42)
  • Beach area(37)
  • Park next door(31)
  • Quiet pool(29)
  • Seafood restaurant(29)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Number of rooms: 769
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#29 Business Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
#47 Family Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen

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