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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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8,238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oshawa, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice resort. All inclusive. Food was great - especially the buffet. The a la carte restaurants were OK. We ended up going to the buffet after to 'top up' and for deserts. Facilities are very good. Room (building 15) was a great spot - quiet, and rooms were clean, modern, comfortable. Pool (one of them) was a 30 second walk... More 

Was this review helpful? Yes 1
Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed there for 10 nights and found it to be an excellent place to stay the Staff everywhere around the hotel were very nice and nothing was to much trouble the pools were very nice and clean the restaurant 's were all very good and the Italian pizzeria was very nice and the waiter went the etra mile to... More 

Was this review helpful? Yes 1
Sunderland, United Kingdom
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful would return tomorrow! Hotel out of this world! Service fantastic! Maids lovely rooms immaculate. Food brilliant resteraunts can't fault. Only problem people trying to sell you shares so annoying when told no a lady was very arsey which I was not happy about! Brilliant experience will be returning at some point with all of my family! Thank you

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The hotel is set up in a really interesting way. It has an open and airy central area with a river running through and a great open are area looking out towards the trees. The grounds are beautifully laid out making great use of nature to make you feel like your almost in a jungle. We traveled with our 2... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I would say that physically this is a 3.5 star resort. Rooms and amenities are straight forward and simple. Food was decent. My favorites were the shrimp ceviche at the beach club and the Mexican pizza at Paco Tacos. Buffet was just fine. Nothing extraordinary but it was fine and I was fed. I will say the service in the... More 

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Denver, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Occidental Grand in November 2014 and had a great vacation. The negatives: #1 – They really push the timeshare pretention. There is no way to avoid this because they greet you every time you enter and leave your building. You will need to say no several times a day; this got really old because we were... More 

Was this review helpful? Yes 6
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Place is huge. Jungle setting. Fun stay with Xplore next door for adventures and more fun activities. Expect lots of walking; or you can also wait for their shuttle. Stayed there under a friend's membership so we pretty much got a vip treatment for restaurants and we had our own club member shuttle to take us to our building (they... More 

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Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Monkeycritique, Thank you for taking the time to post a review while you are still at Occidental Grand Xcaret. It is awesome to know you enjoyed so much your stay with us! We are pleased to know that the food, the service and the grounds are to your liking, we work hard every day to create memorable experiences. We... More 

Pickering, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

i have been going to this resort since it opened and will continue to return again. Their biggest asset is the wonderful staff! From the moment you arrive until you leave they can not do enough for you to ensure your holiday is very memorable. We stayed at the Royal Club and I can not say enough nice things about... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear 1stayres, First of all, let me say how awsome you are and how awesome is your feedback! Thank you for your loyalty year after year in choosing us as your holiday destination and for taking the time to share your experiences with our TripAdvisor readers. We are more than happy to learn that your time with us was memorable... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

Second time at this hotel location is stunning. The food is great and there is a variety that you don't always get with all inclusive, the restaurant by the river into Xcaret was better than the beach one.

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear jcourtnell, We would like to thank you for your loyalty; it was an honor to host you for the second time. . Thank you also for your time to write this great and complete review with all your stay experience, we are overjoyed to know that you had a great time at Occidental Grand Xcaret We just don´t want... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If you book through virgin and your from the UK be aware that this hotel is over rated and over priced. Its a nice hotel but not worth the money. Luckily we paid extra and upgraded to the royal club which is in a different league. It is located within the hotel but in its own private area with a... More 

Was this review helpful? Yes 5
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Jamesw1981, Thank you so much for send us your review, we sincerely apologize if your experience at Occidental Grand Xcaret was not up to your expectations. As our brand promise, the last thing we want is for our guests to leave unhappy. Your experiences are in no way representative of the usual positive feedback we receive and the high... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
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Beach (28)
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Pool (33)
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Relaxin Pool (13)
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