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Occidental Grand Xcaret & Royal Club

4.0 of 5
Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Ranked #83 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
00116585 Meopham, United Kingdom
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7,752 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Meopham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from Mexico and just wanted to say what a great time we had. The hotel was very clean and grounds and pools immaculate. Staff were very friendly and food was good with plenty of variety. Plenty of "wild life" roaming around which is great and demonstrates the tropical credentials of the location. No negatives to report. Thanks to... More 

Was this review helpful? Yes 2
Richmond, Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

With all the great reviews I was really hoping that this we going to be a wonderful resort. I was very disappointed. We were at this hotel April 4-11, 2015. The grounds are beautiful and the workers are always smiling, however that is as far as it goes. The room was dirty and falling apart. We did not get our... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Blondie1891, Thank you very much for your review regarding your recent stay at Occidental Grand Xcaret. We are very sorry to learn your vacation was not as enjoyable as expected. We want to apologize, we understand that no one expects these kind of incidents on vacations, It is important to bear in mind that the situation was kept under... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have just flew back to England after staying here for 1 week with my family. When we first arrived, we were a bit shocked to be told that for our daughters and my husband to have internet access ( which unfortunately they needed to use for business and the girls are studying for they exams ) the charge would... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Julie B, How wonderful to read comments like yours! Thank you for choosing Occidental Grand Xcaret. It is a pleasure to know that we are fulfilling our primary goal, to create unique and unforgettable holiday experience for our guests. We look forward to welcoming you in the near future, Jorge sends you a warm greeting and hopes to return... More 

Cambridge, Canada
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

we stayed here the first week of april . we flew with air transat , very nice planes and good service both ways . check in at the hotel was easy , so was check out . the resort is quite large , took a day or so to find our way around . room was nice , not much... More 

Was this review helpful? Yes 5
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear andrew h, Thank you for taking the time to write about your stay. It is wonderful to hear such positive feedback regarding your stay at Occidental Grand Xcaret. We appreciate your compliments about the room, our friendly staff, the service and the facilities. Our commitment is to satisfy our guests' expectations by delivering the best service a guest can... More 

Hamilton, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

We were there late March for one week. The a la carte restaurants were very nice. Unlimited wine with dinner. Wait staff very attentive. We especially liked the Italian restaurant. The only option for breakfasts and lunchs were the main buffet and the buffet at the beach. The egg stations were very good. The sausage was awesome. The bacon was... More 

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Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear vonnancy, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely stay at our resort in general. Rest assured that we have taken note of your feedback and it will be duly considered when shaping the future of our hotel. I am delighted to read... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's a beautiful family friendly resort with lush surroundings and huge pools! We all loved the bonus of having secret pathways to Xcaret park from the resort. ( Xcaret is huge and I recommend at least two days to explore. We got the unlimited pass to the park) The buffets were good with plenty of selection. Some selections were better... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Colleen O, Thank you for your time to share your holiday experience and also your stay. We also appreciate your concern about the incident, we understand that no one expects these kind of incidents on vacations, your situation is being handled by the Customer Service department, do not hesitate to contact them for further assistance, We are looking forward... More 

Albert Lea, Minnesota
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Each year, my company plans an incentive trip for a group of around 20. This was the perfect location for a group of diverse people; it had beautiful, natural scenery, pools, and tons of activities. I brought my two children (ages 15 and 9). The kids program for my 9 year old was lacking - not a lot of kids,... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Jena T, Thank you for choosing Occidental Grand Xcaret as your holiday destination. We really liked your review, we are fortunate to have a privileged location, full of vegetation and animals that make a charming environment for all our guests. We are really pleased with your comments and we will review each point with our team to continue offering... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at this hotel for 9 nights as part of our honeymoon in March 15. The food, staff and accommodation were all excellent. We are gin drinkers and the selection of branded gin available as part of the all-inclusive package was brilliant. Far superior to most European all-inclusives. The "speciality" restaurants were no better than ok... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear LMP8, Thank you for choosing our hotel for such special occasion and thank you for your great 5 stars review!. We are overjoyed to know that you have enjoyed your stay. Occidental Grand Xcaret team works really hard every day to create unforgettable experiences for their guests. Thank you for sharing your experience, and we hope your next visit... More 

1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here from end of March for 10 days. Our party consisted of 6 adults and 5 children aged 2,3,6,7 and 9. The scale of the entrance and lobby along with its open styling was a lasting first impression. The staff were all very helpful, friendly and polite in 99.9% of the interactions we had. The pools were not... More 

Was this review helpful? Yes 8
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Rob R, Thank you for your wonderful review. We are happy that you enjoyed the beauty of our natural surroundings, our food and the service provided by our people. We will share all your comments with our team to keep improving. We love dolphins and swimming with them is one of the most wonderful experiences in life. It certainly... More 

Elkton, Maryland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a really nice resort, I tried really hard to love it, but having stayed at Four Seasons and Ritz Carltons in the past, there were a few things I just couldn't overlook. ROYAL CLUB/ROOM - We stayed in the Royal Club, which was quiet and intimate as you would expect. We were greeted with champagne on check in... More 

Was this review helpful? Yes 7
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear kmunis, First of all, thank you for choosing us as your holiday destination and for taking the time to share your kind comments with our TripAdvisor readers. Our main goal is to offer our guests unforgettable experiences during their vacations. We will share all your comments with our team to keep improving. We hope you will choose again Occidental... More 

Hotel Review Summarization

What travelers say

  • Time share(46)
  • Very nice(40)
  • Steak house(34)
  • Very good(26)
  • Snack bar(26)
  • Main buffet(19)
  • Beach area(18)
  • Room service(17)
  • Seafood restaurant(15)
  • Quiet pool(14)
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