Me and my husband went there for our honeymoon trip and stayed for one week in May 2012. First impression was great, we were welcomed at the entrance by the hotel staff and our bags were taken and transported to our room. Check in was quick and painless. The room was good, they went an extra mile to put a... More

My wife and I vacationed at the Grand Xcaret May 5-12. As Occidental Vacation Club members we were expecting the same smooth check in process we have experienced at the other Occidental properties we have visited. When arriving at the Grand Xcaret we were directed to the main check in counter in the lobby. When I motioned a staff member... More

Stayed there for 9 days in May 2012. Friendly staff. Good accommodation. But have you ever stayed in a "4 star" hotel that only provided a shower, NO BATHTUB? This is it! What your travel agent will tell you:- the resort has 5 A La Carte restaurants. What s/he will probably not tell you - getting a booking is very... More

Traveled to Occidental Grand Xcaret early May 2012 with 2 other couples. My wife and I like to travel and are no stranger to Mexico all-inclusives. Rooms are nothing special, beds are not as hard as some other resorts, and rooms have flat screen tv’s, however overall they are far from luxury. Mini bars are of course included but far... More

Stayed at this resort from 5/13-5/20 and would go back tomorrow if I could. Our room was ready as soon as we arrived at the resort, building 22, 3rd floor. Had a great view of the water and this lizzard thing that lived in the top of a tree, but wouldn't have minded an elevator! As requested the room had... More

We traveled to Mexico with our children for our wedding. Luz, our wedding planner, at the resort was fantastic. We had a short rain delay, but they handled everything perfectly for us. The resort was perfect for our family (no small children). We had a couple of small issues unrelated to the wedding, but they were handled very quickly. The... More

My wife and I just finished a week vacation at the Occidental Grand Xcaret resort. We happen to be Grand Level Club members, so some of my review will be based on the Royal Club only. Arrival: Disappointing. We were not greeted by anyone really, just told to find our way to the Royal Club to check in. I have... More

The Resort met all my expectations but the service was extraordinary. If you have lunch at the beach club make sure you sit in Fabio's section. His service is second to no one and he has a great personality. Look up Suzanna at the ocean front pool - she will take great care of you. For fun, make sure you... More

We travelled in May 2012 and stayed for one week. Our beds were very hard and so were the pillows. I had to ask twice for clean bath towels. Coffee maker in the room makes terrible coffee and the sachet only provides enough for one cup of coffee although there were three of us. We tried to get a decent... More