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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Occidental Grand Xcaret & Royal Club
Best prices for: 1 room 1 guest
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Ranked #83 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Karen s
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7,653 reviews from our community

Traveler rating
    3,120
    2,578
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    524
    393
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed here with friends for a week. If you are young and healthy, you will enjoy it immensely. We had the unlimited Xcaret package and there was many interestig things to do, but they all required a tremendous amount of walking. We were in building 20 and the only thing close was the pool bar. The shuttle was behind... More 

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Vaughan, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel (me, my wife, and children 9 and 15 y.o.) from March 11 to March 18. Two main impressions: Visits to the the adjacent to the hotel park is a great experience. Above all expectations. There are two private entrances from the hotel territory to the park - only for the hotel guests. This makes visiting... More 

Was this review helpful? Yes 6
Austin, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We booked our trip to this hotel after a long search for a spring break vacation with family. Sadly, I was sent back to US at Cancun airport because of expired passport. But my husband and 2 small children ventured on for a wonderful time at this hotel. The staff were AMAZING! My husband said, they were the kindest of... More 

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Columbus, Ohio
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

My family was very pleased with almost every aspect of the resort. The hotel was very clean, employees were friendly and helpful (I would suggest some rudimentary Spanish to bridge the language gaps), and there was plenty to keep a family busy. Don't be shy to ask for things such as getting face cloths or off menus creations (see comment... More 

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Toronto, Ontario
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was located in a beautiful setting, had great food, the rooms were clean and the staff were wonderful. Downsides were the lack of beach (which we knew and accepted) and the beds were definately on the hard side leaving a ggod stretch required in the morning to relieve the kinks. Early in the trip I had to scare... More 

Was this review helpful? Yes 1
Hamilton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort from March 14th to 21st, 2015. The resort is extremely beautiful and big. The rooms were beautiful and the food was great. I had read the reviews before I left and was a little worried. Needless to say, I think the people who were complaining must have been at a different place. Yes, there is... More 

Was this review helpful? Yes 3
Halifax, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Fabian,the waiter at the pool bar went over the top to make our trip awesome. He made us a special lunch 2 days and was totally awesome.we were always made welcome and he made sure we felt welcome.. The food was great at this pool restaurant great selection Thanks Fabian

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Plymouth, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from the Grand Excaret. The hotel is very good, food and drinks quality excellent. Staff are really helpful, with occasional comical lapses due to the language barrier. Surrounded by a mini tropical forest, there are animals virtually on your doorstep. We like swimming in the sea, a bit difficult here. There is a daily workteam to... More 

Was this review helpful? Yes 1
Richboro, Pennsylvania
Top Contributor
88 reviews 88 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The resort is great, it was only $250USD a day, and I got way more than my moneys worth. There were so many great restaurants. I had first club access, and it was great. The pools were all awesome. The resort was also huge.

Was this review helpful? Yes 2
Colchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Traveling with my husband 21 year old daughter and 17 year old son i can quite honestly say this was a truly amazing experience. The Hotel is like a scene out of a Jame Bond film, the staff facilities location were excellent. The grounds of the hotel are stunning the beach is quite small but so many pools to choose... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Time share(52)
  • Very nice(48)
  • Steak house(38)
  • Snack bar(29)
  • Beach area(29)
  • Main buffet(27)
  • Very good(26)
  • Seafood restaurant(20)
  • Quiet pool(20)
  • Park next door(19)
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