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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Occidental Grand Xcaret & Royal Club
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8,364 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

My sister and I (25 and 20) just got back from Occidental Grand Xcaret and we are in love with the place and both agree that this is our favourite vacation thus far. The resort is next to Xcaret National Park, which not only means activities are really close by, but there are also lots of animals on the resort.... More 

Was this review helpful? Yes 1
Kenosha
1 review
4 of 5 stars Reviewed yesterday NEW

The food is great especially if you like seafood but the buffet and specialty restaurants have a huge variety to please even the pickiest eater. They put on amazing shows in the evening and it's very family friendly. They are located next door to the xcaret eco park which is amazing pace to visit but not is expensive. At the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

For the most part the hotel was good. The best thing being the staff who were always friendly, kind, attentive and often entertaining. Very good as we came to understand they only get around $6 a day for working. We felt this was very unfair, so we tipped on almost every occasion. On the second day however we were roped... More 

Was this review helpful? Yes 3
St. Albans, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is in a large complex. There are lots of iguanas around which can be up to1m long. In addition to iguanas there are monkeys, deer and agouti. If you are ok with animals, the climate, hot and sticky in July, as well as mosquitos, then this is a very nice hotel. I would recommend staying at the Royal... More 

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 5
Oxford, UK
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Since returning from holiday I have been struggling as to what sort of review to leave... The hotel is huge and set in lovely grounds which are maintained to a high standard. Not so huge that you cant walk everywhere. I contacted the hotel prior to arrival as it was my wedding anniversary and daughters birthday during our stay. The... More 

Was this review helpful? Yes 6
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear jthomson, Thank you for taking the time to write a review about your recent stay at Occidental Gran Xcaret. We are happy to know you liked the resort. We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services, I am sorry to hear that you did not enjoy our culinary... More 

London, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

Beautiful setting along stunning coastline (very small beach) for this hotel. Extremely friendly staff (guess all on commission for sales achieved), relatively friendly iguanas, deer and coatis too, even fish in the sea were unafraid! Well-staffed bars and restaurants. Not a 5 star because food not that exciting whether in main buffet or a la carte restaurants. Make sure you... More 

Was this review helpful? Yes 4
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Steven J, Thank you very much for taking the time to share your comments concerning your stay at Occidental Grand Xcaret. We are delighted that we offered you a great start to your vacation. It is such a pleasure to know that you enjoyed our beautiful resort, well-appointed accommodations, location and the service you received from our staff. We... More 

South Ockendon, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Could not fault the place, will go back again. Rooms very modern and clean, everyone friendly. Need taxi to go to Cancun but we stayed mainly on the site would say the were cheap cost about 200 pesco each way. The place itself I can only describe as Centre Park in a Zoo, monkey's, lizards, deers and more. Definitely going... More 

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Bernard R, Greetings from Occidental Grand Xcaret, We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to post a review on TripAdvisor. We are delighted that you have enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife, my 2 little kids and I with some friends and their children stayed from July 13-18. We recommended this hotel to our friends because my wife and I stayed here maybe like 10 years ago. We all had a great time but the resort could definitely use some updating. The resort grounds are beautiful and the wildlife all... More 

Was this review helpful? Yes 4
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Bernard R, Thank you for sharing with us your feedback and letting us know about your recent visit to Occidental Grand Xcaret. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. Your positive feedback has been shared with the team, which... More 

Langley City, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My Wife, our two Daughters and I stayed at this hotel in April 2015. Other people have raved on trip adviser about their stay at the Royal CIub, so I asked when we arrived, if we could up grade and we are so glad we did! We didn't go on this trip just to eat, but the food at the... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Dave N, Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed your stay with us! This is something that we take great pride in. We truly appreciate your accolades to the Royal Club staff. Again, thank you so much for your kind words and recommendations. It's a pleasure to know that... More 

Hamilton, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

The family and I had a great time at the hotel mainly because of the Fun Club entertainment staff..... They provided loads of entertainment for all, both on the beach and in the main pool. Hours of fun provided by Memo, Ari, Jackie, Hector and Pita; kudos to the rest of the gang as well: Abril, Luis and Mayra Excellent... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear S S, We appreciate you taking the time to provide us with your feedback from your recent visit at Occidental Grand Xcaret. We are happy to know you enjoyed so much all the activities and the Fun Club service, we will share your compliments with them. On the other hand we regret that you experienced a lack of service... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
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