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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Ranked #83 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Alex G Minneapolis, Minnesota
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7,971 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and I went to Cancun/Riviera Maya hotels four times before and Occidental Grand Xcaret is the best place we experienced so far. We personally loved the spread out planning of this resort as we are fine with walking for 4-5 minutes. Most of the hotel area is covered with trees to provide sufficient shade and comfort for walking,... More 

Was this review helpful? Yes 4
1 review
4 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I stayed for 7 nights. The scenery is beautiful. We spent our days in the pools and lagoon and our nights at the restaurants and bars. The weather was amazing. There was a bunch of local wild animals throughout the resort including deer and monkeys. Great hotel for taking pictures with the beaches, pools, jungle, animals, and... More 

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Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from 14 days in the Royal Club at this resort. We arrived early evening and would recommend a private transfer from the airport. We were very tired but opted to walk to the Royal Club reception from the main reception. This was quite a long walk but did allow us the time to look around a... More 

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Edison
1 review
1 of 5 stars Reviewed 2 days ago NEW

Your handling of the cleaning service taking my wallet still has not been resolved even though I told you it was the cleaning lady. Shame on you all. I would never come there again. Service was inadequate for what we paid and food was just ok.

Review collected in partnership with this hotel

Was this review helpful? Yes
GLOVERTOWN
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hi! My husband and I stayed here in November of 2009. We fell in love with the place. Beautiful people, delicious food, awesome grounds. We swore we would return. About a month ago, we decided to go to Mexico for a week at the end of May. Unfortunately, we were unable to book our dream resort. We are staying elsewhere... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear newfiechic39, Thank you for your lovely review, we are glad to know you liked so much Occidental Grand Xcaret that you are coming again this year. It will be a pleasure to host you, we will do our best to make it a memorable experience. ¡Hasta pronto! More 

Palmyra, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a great time, very nice clean & fun resort. Rooms are ok. Good food, nice drinks, great employees, good activities. The only suggestion to provide coffee in lobby for early check out guests & some more activities at different pool areas too.

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Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear George N Shilpa M, Thank you for your review and for choosing this hotel as the place to enjoy your vacations. It was a pleasure to host you, we would be very please if you visit us again in the near future. Best regards, More 

Tampa, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 2nd visit to this hotel - Royal Club and I have to say the service is outstanding. I would like to thank Luis McGregor, Francisco, Delfino, Daniel and all the others who waited on us (group of 4) during our last stay. These guys went over and beyond to provide whatever we asked for - hot sauce... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear cld1104, We are truly delighted to know that you enjoyed your recent stay at the Royal Club. Thank you for highlighting the things that made your stay memorable as, the staff warm hospitality. We will share your comments with the team to encourage them to continue improving. Once again, thank you for your time and feedback and we are... More 

Phoenix, AZ
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just returned from a 6 day trip to the Occidental Grand Xcaret. We've never stayed at an all inclusive before so we went with low expectations and we were very pleasantly surprised. The property is quite beautiful and spread out. Very clean and well maintained. Lots of wildlife: we saw a big snake, many agouti, monkeys and even white... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear azmacushla, Thank you for your positive post in tripadvisor. We really appreciate you sharing your Occidental Grand Xcaret third experience. We are glad that you have enjoyed the location, the facilities and the animals. We will share your comments with our team, especially with the Average and Beverage department to improve the service at the restaurants. We are looking... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked the Royal Club with Unlimited Xcaret experience Good: Royal Club Pool was great and very private Royal Club restaurant and service was also good as we could get lunch right at the pool side and Antonio was amazing. Room service and cleaning was good and accommodating. Xcaret is worth it as we went there on 3-4 separate occasions... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Vedran P, Thank you for taking the time to write a review about your recent stay at Occidental Gran Xcaret. We are happy to know you liked the resort. We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services, we are sorry to hear you found lack of service from... More 

Warwick
Contributor
15 reviews 15 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just arrived home from an amazing stay at this hotel. From the minute we arrived we knew we would love this place. We saw deer, monkeys, lizards and some funny looking little animals which we didnt know what they were :) The staff at this hotel work so hard but yet everyone spoke to us and always smiled and said... More 

Was this review helpful? Yes 11
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear TracyAnne 1982, Wow, we are so glad to know we exceed your expectations, it has been a pleasure to host you and create all those memorable moments for you. All the Occidental Grand Xcaret team is happy to know your vacations have been so wonderful. We hope to have the chance to continue offering you incredible moments, thank you... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
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