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Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Occidental Grand Xcaret & Royal Club
Occidental Grand Xcaret & Royal Club
Occidental Grand Xcaret & Royal Club
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8,563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxfordshire, UK
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel was great! They sorted extra beds needed quickly and the room was spacious cool and comfortable. The environment around the hotel was incredible. We saw spider monkeys and iguanas roaming almost every day. The food was lovely every visit to the main buffet, and the steak restaurant, oriental and the Mexican place were a nice change. But do... More 

Was this review helpful? Yes
Essex, UK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I cannot recommend this hotel enough. It is hard to know where to start. We went with Virgin Holidays and when we were picked up at the airport, there were two Occidental staff on the coach to check us in and give us our all-inclusive wrist bands so that when we got to the hotel we could go straight to... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Just finished 5 days at the occidental, was meant to be 7, We checked out early, to start the 2nd part of our trip early, On arrival we were placed in block 20, our room was actually ok,comfy bed and good air con, thankfully with the high hudmity.honestly you will sweat from everywhere, Our concierge there was only interested in... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear graemeyankee, Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. We want to express our most sincere apologize for the inconveniences encountered and if we did not meet your expectations. It would very much appreciate the opportunity of erasing this experience and the image you currently have... More 

Ilford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

An enjoyable holiday for two families of 4. The staff are really friendly and try to help, bar the one or two exceptions you always get. The hotel and grounds are kept very clean and the buffet restaurants are of a good standard with plenty of good quality food. I personally was a little underwhelmed by the a la carte... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Steve W, We are overjoyed to know that you have so much fun during your stay and that it was amazing. In Occidental Grand Xcaret the main goal is to offer our guests a high quality service, creating memorable experiences during their vacations. We are proud to hear that our staff is doing their best for our clients. We... More 

Zapopan, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Good encounter with nature, I went with my family and my kids were thrilled the hotel have a jungle inside. the beach are the best, and the service are very good. I recommender for a family, whith children

Was this review helpful? Yes 4
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear RIGOBERTO S, We are overjoyed to know that you have enjoyed your stay. Thank you for choosing us again for your next visiit to Mexico; it is an honor to know that you enjoyed so much the location and nature. We very much appreciate your kind recommendation, and look forward to welcoming you for a return stay very soon.... More 

Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I am very disappointed in the room we received at the Occidental Grand Xcaret. We paid to upgrade to a Junior Suite, the concierge mentioned on arrival that we were in a Junior Suite, however, we were in fact in a deluxe room. Our travel agent blamed the "ground supplier" they blamed breakdown in communication with the hotel but realistically... More 

Was this review helpful? Yes 1
Providence, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I visited for our 10th anniversary. We were fortunate in that we were able to stay in the Royal Club. The service was excellent; everyone we encountered was so pleasant and helpful. The room was clean and very comfortable. The resort was well maintained and the amenities are outstanding. We tried a number of the dining options... More 

Was this review helpful? Yes 3
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear heatherv632, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure for me to read that you had such a wonderful vacation at the Royal Club in Occidental Grand Xcaret. I will be glad to share your kind comments with our team; the recognition is the best recompense to the... More 

Canton of Lucerne, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have booked this hotel on August 2015 for 17 days , 2 persons for 8500€. Firstly, There is no buffet restaurant, only 5 a la carte restaurant which are not open daily. Only 2 beach restaurants open for lunch with the same menu cart every day, beside there is no steaks , fish and vegetable on lunch menu, only... More 

Was this review helpful? Yes 6
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Shara C, Please accept our apologies for not providing you the memorable vacation that you were expecting. Please know that guest satisfaction is of utmost importance to us. We would like to apologize for the bad impression our service and offerings at the restaurants and bars left you. Please know that we receive great feedback from many of our... More 

Whitehall, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

What was supposed to be romantic gateway for my husband and I, turned into a complete nightmare. From the moment we arrived our reservation was wrong and till the moment we left the hotel could not have been worse. Day 1: Even though the woman at the "VIP" check-in told us she was a representative for our travel agency and... More 

Was this review helpful? Yes 4
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Kristy H, Thank you very much for taking the time to write a review regarding your recent stay. We are very sorry to learn you were not satisfied with the service we provided. We understand that no one expects these kind of incidents on vacations, your situation is being handled by the Occidental Customer Service department. Regarding the Grand... More 

Brighton and Hove, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed August 2015 in Royal Club. The good: The Royal Club restaurant. Yes, it's very understaffed and you'll wait ages for a drink or a top up but the food is good, especially breakfast and lunch, and the outdoor terrace is a lovely setting. You don't need to wear long trousers to eat outside. The Royal club cliff top sunbeds.... More 

Was this review helpful? Yes 5
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Sancie2014, Thank you very much for your preference and for taking the time to share such a detail comment concerning your recent stay. We are working very hard to ensure that our guests are completely satisfied. We are happy to know although you experience some issues you left our hotel with pleasant memories. Regarding your comments about the beach... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
Questions? Get answers from hotel staff and past guests. Ask a question

8,511 photos of this hotel

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Dining (594)
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Room/suite (562)
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Bathroom (69)
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Amenities (72)
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Beach (28)
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Deluxe Room (50)
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Junior Suite (61)
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Pool (33)
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Relaxin Pool (13)
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Restaurants and Bars (40)
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The Hotel (40)

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Hotel & grounds (8)
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Dining (4)
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Other (53)
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