We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Occidental Grand Xcaret & Royal Club
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #83 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Brandy B
Write a Review

7,670 reviews from our community

Traveler rating
    3,126
    2,586
    1,041
    524
    393
See reviews for
2,153
3,090
86
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,752)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (7670)
  • Mar-May only
    (2166)
  • Jun-Aug only
    (1726)
  • Sep-Nov only
    (1522)
  • Dec-Feb only
    (2256)
All months
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I just returned from Occidental Grand Xcaret on Sunday and I must say it was the best honeymoon I could have ever asked for! My husband and I had such a blast and were completely shocked at how wrong/misleading a lot of these reviews seemed to be! We stayed in the Junior Suite and had plenty of room with a... More 

Was this review helpful? Yes
New York City, New York, USA
Top Contributor
82 reviews 82 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was my second visit to this Occidental and I chose it specifically for proximity to Xcaret and the large property size. Overall I would say we had a very good time but there are things I think that need to be addressed to make it a much better resort overall. I traveled with my two adult daughters and friend.... More 

Was this review helpful? Yes 1
Frome, United Kingdom
Top Contributor
97 reviews 97 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff were very friendly, the room kept nicely, and the grounds and restaurants also well maintained. I particularly liked the wild life in the grounds of the hotel. Generally the hotel food was good. We did have one bad meal at La Hacienda, the Mexican a la carte restaurant which was a shame as we like Mexican food, but... More 

Was this review helpful? Yes 2
Moncton, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the resort last week. Upon check-in we were told our room would not be ready for another 15 minutes. That was fine, and we attempted to just sit in the lobby and wait. Instead we were told one of their staff was going to be our personal guide and show us around the resort... More 

Was this review helpful? Yes 5
Ontario
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visited here in Sept of 2014 and meant to write a review. My friend and I had a wonderful visit at this resort and it was mainly due to the efforts of Alan Castellanos in Guest Services. He took care of all the little details for just about anything for us. It was his assistance that made us thoroughly... More 

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The experience of a resort in Mexico was outstanding for a family of 6 adults. The resort was beautiful. The pools, food & drink were plentiful and excellent. When it came to activities like zip line, speed boats, para-sailing, these were all extra. The resort is near Mya Ruins, this trip was also extra. They had a lagoon but no... More 

Was this review helpful? Yes 4
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear 999Mike999, First of all, thank you for choosing us as your holiday destination and for taking the time to share your kind comments with our TripAdvisor readers. We are more than happy to learn that your experience was memorable and that we have surpassed your expectations. We hope you come back soon! More 

Lindsay, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Staff were overall great, still polite even if you did not tip every time and didnt have their hands out all day, unlike Cuba. shows were great! Food was good, we were there for a short stay so did not get to try the restaurants unfortunately, gentlemen bring long pants and closed toe shoes I'd you want to enjoy them... More 

Was this review helpful? Yes 1
Kendall Park, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Have visited this resort three times. The resort is beautiful the wild life that walks around is so amazing. The food is excellent in the restaurants especially the steak place and the beach buffet for breakfast is wonderful you have the gorgeous view of the ocean. The beach is great you can swim and snorkel it's full of ocean fish.... More 

Was this review helpful? Yes 2
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear jennifer h, It is such an honor to know that Occidental Grand Xcaret is the only hotel you have visited many times! This makes us work even harder to serve you! Our entire team received your comments and recommendations regarding our restaurants. We sincerely appreciate your feedback. Looking forward for the next visit! Regards, More 

Swindon, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

So we were a party of 5 adults ranging from 28-74. We booked with Virgin Holidays. On arrival they only had 2 out of the 3 rooms down as being upgraded- this was sorted the next day with the help of the Virgin rep, however we did have to show proof of the booking. The mayan welcome is just RUBBISH... More 

Was this review helpful? Yes 4
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear halestones84, Thank you for taking the time to write a review. We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services, we are sorry to hear you found lack of service from our Bars team. An experience that our guests enjoy the most is to the facilities and it is... More 

Denver, Colorado
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second trip here. We love this place. Food is average. Service was excellent. Family friendly. We would like to take our kids with us next trip. I wish they had a rewards program or discount program for people who want to return. Good deal for the money.

Was this review helpful? Yes 2
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear bbaaher, Thank you for taking the time to write a review about your recent stay at Occidental Grand Xcaret, we sincerely appreciate your feedback. We have shared all your comments with our Management. We hope you visit us again, we will work diligently to improve our results. We are pleased to hear you enjoyed your stay with us! More 

Hotel Review Summarization

What travelers say

  • Time share(48)
  • Very nice(45)
  • Steak house(38)
  • Snack bar(27)
  • Very good(26)
  • Beach area(26)
  • Main buffet(25)
  • Seafood restaurant(19)
  • Quiet pool(19)
  • Room service(18)
Questions? Get answers from hotel staff and past guests. Ask a question

7,776 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7421)
Viewed
Hotel & grounds (2018)
Viewed
Room/suite (532)
Viewed
View from room (168)
Viewed
Pool/beach area (1847)
Viewed
Dining (565)
Viewed
Family/play areas (52)
Viewed
Bathroom (65)
Viewed
Business center/function rooms (13)
Viewed
7:54
Videos (5)
Viewed
Other (2156)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Amenities (72)
Viewed
Beach (28)
Viewed
Deluxe Room (50)
Viewed
Junior Suite (61)
Viewed
Pool (33)
Viewed
Relaxin Pool (13)
Viewed
Restaurants and Bars (40)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (8)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question