We traveled to Mexico with our children for our wedding. Luz, our wedding planner, at the resort was fantastic. We had a short rain delay, but they handled everything perfectly for us. The resort was perfect for our family (no small children). We had a couple of small issues unrelated to the wedding, but they were handled very quickly. The... More

My wife and I just finished a week vacation at the Occidental Grand Xcaret resort. We happen to be Grand Level Club members, so some of my review will be based on the Royal Club only. Arrival: Disappointing. We were not greeted by anyone really, just told to find our way to the Royal Club to check in. I have... More

The Resort met all my expectations but the service was extraordinary. If you have lunch at the beach club make sure you sit in Fabio's section. His service is second to no one and he has a great personality. Look up Suzanna at the ocean front pool - she will take great care of you. For fun, make sure you... More

We travelled in May 2012 and stayed for one week. Our beds were very hard and so were the pillows. I had to ask twice for clean bath towels. Coffee maker in the room makes terrible coffee and the sachet only provides enough for one cup of coffee although there were three of us. We tried to get a decent... More

My son and daughter in law got married at the Grand Xcarett Flamingo just 35 miles south of the Cancun Airport. I am a member of the First club so booked several rooms through my timeshare. The reservation man, Carlos went beyond service and made the special requests go easy. We had 24 guests. The first club people at the... More

it was our first honey moon and we've been married 7 years. food was great. it wasn't very buisy in may, making it great. i enjoyed the small private beach. excellent staff. we met a lot of great people and am having a hard time finding them on fb so hopefully they see my review. if i go back, i'm... More

We have been to this resort multiple times and love it. This time we brought 30 of our friends and family to this resort and we got married. The resort has a excellent staff all the way though and this is no exception to the wedding planner. We had the pleasure of having marialma help us plan everything. She organized,... More

place was brill,very clean, mexican staff respectfull,very safe for kids,beach very clean and relaxing. the wild life walking about the place was unreal, never seen anything like it before,but also very safe.we cant express it enough!!! go and you will not be dissapointed.well done you lot keep up the excellent work. More

Went from Bristol in Sept, long flight as had to pick up at Manchester but local to us so great. Upgraded to premium at Airport for discount price and worth it i feel on the way as on the way back we came direct to Bristol so shorter on the return. First impression of Hotel, great! Lovely entrance and easy... More