We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Grand Xcaret & Royal Club

Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Occidental Grand Xcaret & Royal Club
View Map
Add Photo Write a Review

8,530 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    3,557
    2,861
    1,138
    554
    420
See reviews for
2,493
3,437
96
55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,978)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (8530)
  • Mar-May only
    (2508)
  • Jun-Aug only
    (2229)
  • Sep-Nov only
    (1527)
  • Dec-Feb only
    (2266)
All months
Southampton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Awesome holiday - we had a great family holiday - very safe , clean and beautiful place to stay. There was lots for everyone to do and we did not have time to be bored as the entertainments team were superb.

Was this review helpful? Yes 6
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time that we stepped foot on the property we had a wonderful experience! The staff was always helpful and friendly. My 4-year old daughter even made a friend with one of the staff members. She drew him a picture and looked for him everyday of our stay. There are concierge staff located in each building and they are... More 

Was this review helpful? Yes 4
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had booked this hotel for a family holiday with a group of 17. This was a mixture of 12 adults and 5 children. Half of our group were vegetarian and we had informed the hotel of this 3 months prior to arrival and again 3 days before. The hotel did respond and say they would let the chef know.... More 

Was this review helpful? Yes 2
Chesapeake, Virginia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a blast here for our Honeymoon! You could relax and be lazy or join in on fun and entertainment...whatever you felt like, they had! The food and drinks were endless and amazing...the views spectacular and service outstanding! Our favorite place to eat was the Beach Club. Shout out to the best waiter around, Juan Manuel took such fine... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Dani C, Wow! We are delighted that you enjoyed your stay at Occidental Grand Xcaret and we want to thank you for taking the time to write this amazing 5 stars review. Thank you for mentioning the service provided by the staff, and the beautiful surroundings. It was a pleasure to make memorable your vacation. Comments like yours are... More 

Reno, Nevada, United States
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had an AMAZING time at the Occidental. I cannot say enough good things about this place. Let me start by saying these grounds are so beautiful and the staff is so friendly. Our room was clean and tidy, and Bertha our housekeeper kept us in fresh towels daily and water for our fridge. We stayed in Building 20 near... More 

Was this review helpful? Yes 7
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear christym72, Thank you for your fabulous review of Occidental Grand Xcaret. We are delighted that you choose again us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that you think offer the best vacation. We were happy to have the opportunity to make your... More 

London, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Travelled with 2 adults, 11, 7 and 4 year old. Great hotel, rooms really clean, lots to do nearby - xcarat Eco park excellent. Went swimming with dolphins which was really well organised and a great experience. It is a large resort but golf carts are readily avaliable to take you about. Food was great with differ restaurant choices for... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Rachel E, Thank you for taking the time to post a review of your recent stay, it is awesome that you enjoyed it, and that you found multiple choices in the outdoor activities and great service. It was a pleasure to host you; we hope you visit us again in the near future, Best regards, More 

derby,england
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Five of us (Me my Wife and three kids aged 15,13,and 5) stayed at this hotel. It was our break after doing the Orlando Parks. Re-iterating previous reviews pre-arrange your transfer to the resort if not already included with your holiday-you maybe fooled into an over-priced taxi. Even if you have pre-booked make sure you ask the company what bus... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear den70, Thank you for choosing Occidental Grand Xcaret on your recent visit to Mexico. We would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the activities, view and service is a... More 

Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our trip here was wonderful! It was the first time any of our family has visited Mexico & it was defiantly worth the trip! The resort is in the jungle so we constantly saw monkeys in the trees, iguanas sun bathing, & the Mexican raccoons running about. We even got lucky enough to see a deer one morning. We stayed... More 

Was this review helpful? Yes 2
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Taylor W, Thank you very much for taking the time to share your comments concerning your first stay in México at Occidental Grand Xcaret. We are delighted that we offered you a great start to your vacation. It is such a pleasure to know that you enjoyed our beautiful resort, well-appointed accommodations, location and the service you received from... More 

Portsmouth
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were a party of 16, 8 x Adults 8 x Kids between 13 - 17 staying 10th - 24th August 2015 Hotel Grounds - Stunning, so well kept you feel you are in the jungle with numerous wildlife such as monkey's, deer, iguana, spiders, ans numerous other species that I have no idea what they are called Beach -... More 

Was this review helpful? Yes 1
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear PompeyBoyPortsmouth, Thank you for choosing Occidental Grand Xcaret for your recent visit to Mexico. It was our pleasure having the chance to have you with us. We would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests’, is very gratifying and knowing... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice resort! Really enjoyed seeing the wildlife throughout the resort. They had, flamingos, iguanas, parrots, and even a monkey cage *which unfortunately i didn't get to see the monkeys). The only thing i didn't really like about this resort is the beach. There were too many rocks in the sand and not enough swimming area in the ocean. Other than... More 

Was this review helpful? Yes
Pilar O, Guest Experience Department at Occidental Grand Xcaret & Royal Club, responded to this review

Dear tstans44, Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed your stay with us! This is something that we take great pride in. It's a pleasure to know that we were able to give you a great start to your vacation, although we regret that you did not fully enjoyed our... More 

Hotel Review Summarization

What travelers say

  • Time share(42)
  • Very nice(33)
  • Steak house(30)
  • Very good(26)
  • Snack bar(23)
  • Main buffet(17)
  • Room service(16)
  • Beach area(15)
  • Seafood restaurant(13)
  • Park next door(9)
Questions? Get answers from hotel staff and past guests. Ask a question

8,466 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8042)
Viewed
Pool/beach area (1943)
Viewed
Room/suite (562)
Viewed
View from room (174)
Viewed
Dining (593)
Viewed
Hotel & grounds (2143)
Viewed
Bathroom (69)
Viewed
Family/play areas (55)
Viewed
Business center/function rooms (13)
Viewed
7:54
Videos (5)
Viewed
Other (2485)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Amenities (72)
Viewed
Beach (28)
Viewed
Deluxe Room (50)
Viewed
Junior Suite (61)
Viewed
Pool (33)
Viewed
Relaxin Pool (13)
Viewed
Restaurants and Bars (40)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (87)
Viewed
Pool/beach area (27)
Viewed
Hotel & grounds (8)
Viewed
Family/play areas (5)
Viewed
Dining (4)
Viewed
Other (43)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
6.9 mi away
The Royal Haciendas All Inclusive, All Suites Resorts
The Royal Haciendas All Inclusiv...
#53 of 201 in Playa del Carmen
4.5 of 5 stars 1,853 reviews
20.9 mi away
Luxury Bahia Principe Sian Ka'an Don Pablo Collection
10.5 mi away
BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
#123 of 201 in Playa del Carmen
3.5 of 5 stars 6,356 reviews
Show Prices
Show Prices
Show Prices
7.4 mi away
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
#74 of 201 in Playa del Carmen
4.0 of 5 stars 8,673 reviews
1.9 mi away
Sandos Playacar Beach Experience Resort
Sandos Playacar Beach Experience...
#59 of 201 in Playa del Carmen
4.0 of 5 stars 8,258 reviews
8.2 mi away
Grand Riviera Princess All Suites Resort & Spa
Grand Riviera Princess All Suite...
#101 of 201 in Playa del Carmen
4.0 of 5 stars 4,886 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay