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All 199 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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73%
Ranked #98 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Clare L
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6,542 people have reviewed this hotel

Traveler rating
    2,585
    2,182
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,377)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time. Best holiday ever. Loved everything about this hotel. Staff always greet you. Stayed mostly by the pool bar pool. Restaurants were great! Beach restaurant was amazing. Waitress Susanna at pool bar was amazing! Would love to go back. Only moan is the cost of wi fi and evenings were a little quiet

Was this review helpful? Yes 4
Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed May 18 to 25th. The grounds are big. It was 12ish minute walk from the main lobby to the beach bar. There are plenty of pools. Find the one you like but explore the grounds. The wildlife, deer, macaws, iguana, coati add a great experience to a vacation. We liked El Lago (above the swim up bar) for... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Jessy RH, Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to all the team who do... More

1 review
1 of 5 stars Reviewed 2 days ago NEW

i had a bad experience at this hotel. the room wasn't what they showed us online and the room was dirty. the park next door wasn't included nor was it offered when we booked. as soon as we got there we were received with a bad attitude by the woman checking us in. there was a little piece of water... More

Was this review helpful? Yes
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Ever G, Thank you so much for taking the time to post a review on the site following your stay with us. We truly appreciate your comments. We will share your opinion with all our departments so we can continue improving our service. We truly regret the inconveniences you might have during your stay. Our everyday effort focus on... More

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Can not find a fault with this hotel the staff at levels attentive and helpful and up for a laugh really good English was spoken and also repeated in Spanish so by the end of the holiday you couldn't help pick up some of the lingo Food in the buffet service restaurant was of a good standard but the al... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Gary D, Thank you so much for taking the time to post a review on the site following your stay with us and we are thrilled to hear that we surpassed your expectations and that the greatest asset of the hotel is the staff. We are always pleased to hear about our guest’s experiences at our property. It is... More

Waterlooville, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Occidental Grand Xcaret for 9 nights in July for our honeymoon and loved it! We had a junior suite that was very spacious, clean and the air conditioning was excellent and most welcome as it was extremely hot weather whilst we were there! Everything was in perfect working order. The bed was comfortable and very big.... More

Was this review helpful? Yes 4
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear 810SarahG, Thank you so much for taking the time to share your experience with us. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to all the team who do work incredibly hard to make our guests stay memorable. We are sharing... More

2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Planning second group trip. The hotel has everything I needed; from couple to-do to family activities. The food was delicious and authentic. The staff was great. The hotel activies plus the eco-friendly park was the perfect experience for my family and I.

Was this review helpful? Yes 7
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Edwardsb77, Thank you so much for taking the time to post a review on the site following your stay with us and we are thrilled to hear that we surpassed your expectations and that the greatest asset of the hotel is the staff. We are always pleased to hear about our guest’s experiences at our property . Best regards... More

Ridgefield, Washington
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

The rooms were okay, beds were harder than a rock. We requested a pad for the bed three times, finally on the fourth day making the request we were told nothing like that existed. Our shower drained really slow and you ended up standing in an inch or more of water every time you showered. We reported this the first... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear J N, Thank you for sending us your review, we already shared your experience with our management. We really appreciate your constructive comments, these are very important for us to improve in our quality service. We really regret to here that your stay was under your expectations, we are positive about this was an unusual situation, Sincerely , More

Lake Worth, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Occidental Grand Xcaret for 4 nights in July 2014 and have to say we were impressed by the friendly staff, delicious food and excellent accommodations! If you are looking for a paradise away from the bustle of Cancun and want to experience the Mexican heritage, Mayan history, ecological and geological surroundings, this resort is a must!!!... More

Was this review helpful? Yes 3
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear vyeck, Thank you so much for taking the time to share your experience with us , It´s a pleasure to hear that we surpassed your expectations and that you enjoyed it , We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very motivating to... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

All Inclusive is definitely the way to go. My wife and I Stayed 7 nights in July 2014. Booked through Costco. Overall Outstanding from start to finish. This hotel is very nice with outstanding service, food, amenities, attractions and events. The hotel is bordered by TWO "amusement" parks that are a MUST. 1.Explore (Fuego is at night and we recommend... More

Was this review helpful? Yes 7
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Nathan Whitne... D, We are pleasant to hear your comments about our Hotel Occidental Grand Xcaret , We are glad that you enjoyed our facilities , surroundings, pools and the excellent service . We hope to see you soon!! Regards from México! More

Gatineau, QC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is by far one of the best hotels we have stayed at (we are frequent travellers). We're so happy we based our choice on the great/good reviews vs the few bad ones. The entrance is breathtaking! There is also a pond which turns into a long canal (all the way to XCaret). Here, you can feed the fish and... More

Was this review helpful? Yes 11
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Enzo_Jazmine, Thank you so much for taking the time to share your experience with us. It´s a pleasure to hear that we surpassed your expectations and that you enjoyed your vacation at our hotel. We are always pleased to hear about our guest’s experiences at our property. It is so nice to read such lovely feedback and is very... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(75)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Business Hotel in Playa del Carmen #37 Luxury Hotel in Playa del Carmen #43 Top resorts Hotel in Playa del Carmen #45 Spa Hotel in Playa del Carmen #49 Family Hotel in Playa del Carmen #61 On the Beach Hotel in Playa del Carmen #82 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
Number of rooms
769

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