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All 184 Playa del Carmen hotels »

Occidental Grand Xcaret & Royal Club

4.0 of 5
Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Occidental Grand Xcaret & Royal Club
Ranked #83 of 184 hotels in Playa del Carmen
4.0 of 5 stars 3849 Reviews
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3,849 reviews from our community

What travelers say about this hotel
  • Time share(148)
  • Very nice(142)
  • Royal club(114)
  • Very good(103)
  • Main buffet(87)
  • Park next door(84)
  • Snack bar(71)
  • Steak house(69)
  • Beach area(67)
  • Quiet pool(67)
Traveler rating
    1,525
    1,255
    508
    303
    258
Only show reviews for Family (989) | Couples (1423) | Business (31)
Date Rating
Kitty Hawk
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 23, 2012 NEW
7
people found this review helpful

Stayed at this resort from 5/13-5/20 and would go back tomorrow if I could. Our room was ready as soon as we arrived at the resort, building 22, 3rd floor. Had a great view of the water and this lizzard thing that lived in the top of a tree, but wouldn't have minded an elevator! As requested the room had... More

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Pennsylvania, United States
1 review
4 of 5 stars Reviewed May 23, 2012 NEW

We traveled to Mexico with our children for our wedding. Luz, our wedding planner, at the resort was fantastic. We had a short rain delay, but they handled everything perfectly for us. The resort was perfect for our family (no small children). We had a couple of small issues unrelated to the wedding, but they were handled very quickly. The... More

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Valley Stream, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2012 NEW
3
people found this review helpful

My wife and I just finished a week vacation at the Occidental Grand Xcaret resort. We happen to be Grand Level Club members, so some of my review will be based on the Royal Club only. Arrival: Disappointing. We were not greeted by anyone really, just told to find our way to the Royal Club to check in. I have... More

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See 3 more reviews by Tom and Carin A for Playa del Carmen
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2012 NEW
2
people found this review helpful

The Resort met all my expectations but the service was extraordinary. If you have lunch at the beach club make sure you sit in Fabio's section. His service is second to no one and he has a great personality. Look up Suzanna at the ocean front pool - she will take great care of you. For fun, make sure you... More

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Calgary, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 21, 2012 NEW
3
people found this review helpful

We travelled in May 2012 and stayed for one week. Our beds were very hard and so were the pillows. I had to ask twice for clean bath towels. Coffee maker in the room makes terrible coffee and the sachet only provides enough for one cup of coffee although there were three of us. We tried to get a decent... More

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Bozeman, Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2012 NEW
1
person found this review helpful

My son and daughter in law got married at the Grand Xcarett Flamingo just 35 miles south of the Cancun Airport. I am a member of the First club so booked several rooms through my timeshare. The reservation man, Carlos went beyond service and made the special requests go easy. We had 24 guests. The first club people at the... More

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Osceola, Wisconsin, United States
2 reviews
5 of 5 stars Reviewed May 20, 2012 NEW

it was our first honey moon and we've been married 7 years. food was great. it wasn't very buisy in may, making it great. i enjoyed the small private beach. excellent staff. we met a lot of great people and am having a hard time finding them on fb so hopefully they see my review. if i go back, i'm... More

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Olds, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012 NEW
1
person found this review helpful

We have been to this resort multiple times and love it. This time we brought 30 of our friends and family to this resort and we got married. The resort has a excellent staff all the way though and this is no exception to the wedding planner. We had the pleasure of having marialma help us plan everything. She organized,... More

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Newcastle, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
8
people found this review helpful

place was brill,very clean, mexican staff respectfull,very safe for kids,beach very clean and relaxing. the wild life walking about the place was unreal, never seen anything like it before,but also very safe.we cant express it enough!!! go and you will not be dissapointed.well done you lot keep up the excellent work. More

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Taunton, United Kingdom
2 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 20, 2012 NEW
14
people found this review helpful

Went from Bristol in Sept, long flight as had to pick up at Manchester but local to us so great. Upgraded to premium at Airport for discount price and worth it i feel on the way as on the way back we came direct to Bristol so shorter on the return. First impression of Hotel, great! Lovely entrance and easy... More

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Additional Information about Occidental Grand Xcaret & Royal Club

  • Occidental Grand Xcaret
  • Xcaret
  • Occidental Grand Xcaret Hotel
  • Occidental Grand Flamenco Xcaret
  • Occidental Grand Flamenco
  • Grand Flamenco Xcaret
  • Xcaret Grand Occidental
  • Occidental Xcaret
  • Hotel Xcaret
  • Grand Xcaret
Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Price Range: $$$

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