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All 199 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret & Royal Club
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Ranked #96 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
John H London, United Kingdom
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6,853 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed at the Royal Club and I'm glad that we did - the staff, accommodation and food here really made the holiday very special. The rest of the resort is good - the staff still being good, but the standards elsewhere are just missing a little something, food elsewhere is generally good, but at the Royal Club it was amazing.... More

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Newcastle upon Tyne, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I recently stayed here for a week for our honeymoon/holiday. We found the place to be excellent. After staying at their sister property the Allegro Playacar last year we decided to try this property for that little bit extra and it didn't disappoint! Prior to arrival I had informed the hotel that we would be celebrating our... More

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Belleville, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There was absolutely nothing noteworthy about this resort, it was average in every way. The rooms can use a bit of updating but the bathrooms are large. Thankfully, I travel with my own towels because we never received washcloths. I did enjoy the park next door and the evening show at the park, that was actually the best and most... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went to this hotel in the wet stormy season as neva been 2 caribean b4 but omg wot a stunning beautifilul friendly well catered complex this the food was absolutely gorgeous normal bacon in mornin plus everythin else u can ask for room was very well catered for sceneey5 was lush and the drinks were furst class well worth a... More

Was this review helpful? Yes 1
malaga
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this resort as the third stop on our honeymoon adventure. We arrived and were checked in quickly and shown to our room in block 19. We were happy to be staying in this block as it is located near to the lobby and restaurants. Our room was good (not as good as the room... More

Was this review helpful? Yes 1
Burns Harbor, Indiana, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This was my first and last stay at this particular resort. My husband and I had never vacationed in Mexico. Unfortunately, I had higher expectations than what the Occidental Grand actually had to offer. First off, this resort is about an hour away from the airport. It took a good hour and a half of driving and dropping off at... More

Was this review helpful? Yes 4
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear JBKAJ We appreciate you to take the time to make your review. We feel sorry for not having fulfilled all your expectations. However, all you have pointed out will help us to work on the areas and facilities we need to improve to offer an excellent service for the future visitors. Thank you again for your comment and recommendations.... More

Wigan, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

While the rooms food and service were excellent we were disappointed with this holiday we paid wel above our average for our 25th Anniversary told them this and had a small hand written card and some balloons in the room. The whle site is massive but from our blockk(22) we had approximately half a mile to walk to the restraunts... More

Was this review helpful? Yes 1
Itze P, Reputation Manaager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Caryl L We appreciate you to take the time to make your review. We regret we did not fulfill all your expectations. However, all you have pointed out is very important for us to realize that sometimes the operation is not going the way we want. We will take immediately action to solve all those lacks to offer a... More

Surrey, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a 4th visit to this wonderful hotel and never a disappointment. My partner and I first visited 3 years ago and went back for a 2, 3, & have just returned from our 4th visit with our parents who are all elderly. The resort was perfect for them as the buggies that drive around the complex meant they... More

Was this review helpful? Yes 4
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear 777amanda Dear 777amanda We would like to thank for having posted your review. All occidental feel so graceful for your loyalty to our company. This is your home now and forever you will be very welcome to stay with us. Your comments encourage all our team to keep working very hard to make our place a very pleasant destination... More

Rolla, Missouri
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

just came back last week from a 7 night stay. room was very nice, kept clean by magdalena, the staff were all very pleasant,helpful, and service oriented. stayed in unit 19, wasn't sure what to expect location wise, but loved the location. it is in front of the swimming pool, and close to lobby, buffet, and a ecological trail away... More

Was this review helpful? Yes 5
Itze P, Reputation Manager at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Michelle... We feel so glad to hear you really enjoyed your stay with us at Occidental Grand Xcaret. We also want to thank you for taking the time to post your review. We are so proud to hear that we have a good human team in our property that helped you to have very enjoyable vacation. Thank you again... More

Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A pleasant and memorable experience! We loved the beach at this resort. There are 5 A La carte restaurants and the main buffet and a Taco & Nacho bar. Very good food and drinks. All in all - very good !!!

Was this review helpful? Yes 2
Itze P, Reputation Management at Occidental Grand Xcaret & Royal Club, responded to this review

Dear Moncan72, We truly appreciate your review and are glad to know you have enjoyed your stay in Occidental Grand Xcaret. We trust you will indeed return for another outstanding visit and allow us to accommodate your every need once again! Sincerely, More

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(75)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Quiet pool(30)
  • Seafood restaurant(30)
  • Very good(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Number of rooms: 769
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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