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All 198 Playa del Carmen hotels

Occidental Grand Xcaret & Royal Club

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #98 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
Christine G Kennesaw, Georgia
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6,151 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Kennesaw, Georgia
1 review
3 of 5 stars Reviewed yesterday NEW

Food was not very good. That includes the buffets and specialty restaurants. I did not find the food fresh at all. The beach area is very small. There is a lot of pressure to attend their Vacation Club presentations, Really annoying. Smoking is allowed outside everywhere on the property. Should be special areas designated. Was there to attend a wedding... More

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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

By far, the most amazing vacation experience in the Royal Club section of the Occidental Grand Xcaret. If you want to be treated like royalty, this is the place to be! The bad part, it has set the bar very high for our future vacation destinations.

Was this review helpful? Yes 3
Sussex
Top Contributor
122 reviews 122 reviews
22 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The bar staff, waiters, maids and bell boys make this resort, the management and reception staff really let it down. The service on a day to day basis is excellent and the food and drinks of a high standard. However I do not belive the management care at all about whether their guests are happy or if they can do... More

Was this review helpful? Yes 3
San Diego
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We only had a three night stay (Mar 30- Apr. 2) but were delightfully surprised. Our second floor room overlooked a pool and we had a balcony where we enjoyed the early morning quiet and beautiful garden location. We also enjoyed the all inclusive buffets and probably ate too much because of the freshness and variety of what was offered.... More

Was this review helpful? Yes 5
Calgary, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

We just got back from our trip and we are furious with our experience! Whatever you do don't stay here! The buffets made us so sick! And as someone mentioned before you better like hotdogs because they are in everything! My girlfriend and I bothgot sick from the food. The a la carte dinners were an improvement t but I... More

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Horsham
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We have just returned from a two week stay at the Occidental booked through Virgin Holidays. My wife and I have stayed here before in 2007 and we wanted a nice resort to take our children and grandchildren to as we were celebrating our 60th birthdays. As this was a special occasion we also booked the Virgin Holidays Club Room... More

Was this review helpful? Yes 5
middlesex
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We returned from the Occidental Xcaret today, this was our first trip to Mexico. Having looked at other reviews i pre-requested block 20 or 21 but upon arrival we were given block 14 and have to say i preferred the location of this block Upon first impressions the hotel looks great, the receptionist whizzed through everything and where everything was... More

Was this review helpful? Yes 6
Niagara Falls, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed Mar 14 to Mar 24 and had a excellent Stay. The First Club next to the pool is a nice touch with great service. Maria and Eva and the other ladies were very helpful to making our stay excellant. The bartenders made great coffees, their specials from behind the bar in the morning. The Bacon was the thickest... More

Was this review helpful? Yes 2
Charlottetown, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First off all the positives. Resort itself was actually beautiful with the jungle feel. -. Room was great and very clean -. No problems with the food. 2 evening suppers at the steak restaurant which we enjoyed the most as steak was cooked perfectly to our liking. Italian was good and Mexican good as well. Did not try the seafood... More

Was this review helpful? Yes 4
Sparta
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We (me,husband, 17yr old daughter) stayed April 2 - 9. Overall we had a very enjoyable time. There is a lot of walking as others have stated. We have stayed at larger resorts but somehow it seemed that we had to walk more here, I think it is just poorly laid out. Our room was fine, the sliding door was... More

Was this review helpful? Yes 5

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Hotel Summarization (Beta)

What travelers say

  • Time share(83)
  • Very nice(76)
  • Steak house(53)
  • Main buffet(50)
  • Snack bar(43)
  • Beach area(40)
  • Park next door(34)
  • Seafood restaurant(30)
  • Quiet pool(30)
  • Friendly and helpful(26)

Additional Information about Occidental Grand Xcaret & Royal Club

Address: Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Playa del Carmen
#26 Business Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Xcaret & Royal Club 4*
Official Description (provided by the hotel):
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and ten minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features eleven international restaurants and ten bars to fit every mood and occasion, from a romantic dinner to a lively family meal. ... more   less 
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Also Known As:
Occidental Grand Xcaret
Xcaret
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Occidental Grand Flamenco
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Grand Xcaret
Occidental Grand Xcaret & Royal Club Riviera Maya/Playa Del Carmen, Mexico

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