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Occidental Grand Xcaret All Inclusive Resort

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Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 | Solidaridad, Playa del Carmen 77710, Mexico
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Occidental Grand Xcaret All Inclusive Resort
Occidental Grand Xcaret All Inclusive Resort
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9,380 Reviews from our TripAdvisor Community

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Orleans, On
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were at the resort from 16-30 Jan 2016. The personnel at the reception desk were pleasant and Anny was able to get us into our room after a delicious lunch in the buffet. The staff here are great. Special thanks to Consuelo in the Lobby Bar who was always very attentive and provided excellent service to often large crowds.... More 

Helpful?
1 Thank Shabomeka
Vaughan, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the Occidental Grand Xcaret during the week of Jsn 29- Feb5th... We had a fantastic time! There was plenty of variety of food to chose from, the sites and atmosphere of the hotel is stunning! The staff was incredibly friendly, We would like to send a special thank you to- Hector, Paola and especially Angel from the... More 

Helpful?
Thank Annemarie F
Kamloops, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort was great from the moment we checked in. The resort grounds are very well kept and the service from the staff is second to none. We did not spend much time at the pool area as we found the beach area so nice. The beach staff and beach servers always kept our drinks full and had us entertained.... More 

Helpful?
1 Thank Frank H
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Have just returned from a holiday in the Occidental Grand Xcaret. The complex is just beautiful, large pools, plus a nice adults only pool along from the beach area, all perfect for snorkelling The huge complex gives plenty of opportunity to walk around and see the monkeys, birds etc. Food was very good with a good choice of fresh fruit... More 

Helpful?
1 Thank vgalswor
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW credit card Amex Card Member Review

My only complaints are I wish there was no music at the beach and the food was just ok. Otherwise it was clean and the staff was very helpful. I was there for a wedding and the mayan ruins were nice for the ceremony.

Helpful?
1 Thank tgbazooka
Kincardine, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed yesterday NEW

the occidental xcarat was the worse resort weve stayed at ,, and weve been to the Mayan many many times . the food was terrible twice we found blood in the chicken,, xmas dinner they sat us in the far end of the buffet which was so hot we had to leave, and there is so much more. Air Transat... More 

Helpful?
1 Thank s00zee_11
Pickering, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again I had an amazing holiday at this resort. I can not say enough nice things about the resort itself and the fantastic staff from the gardeners to management. I have been to this resort many, many times since it opened and I keep returning because I feel as though I am returning to my second home. I stayed... More 

Helpful?
Thank 1stayres
Edmonton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were a group of 37 attending a very close friends wedding. The wedding was wonderful, perfect, right beside a small Mayan ruin. Everything went smoothly. Thank you to everyone who helped make that happen!

Review collected in partnership with this hotel

Helpful?
Thank Leslie A
Pilar O, Reputation Management at Occidental Grand Xcaret All Inclusive Resort, responded to this review

Dear Tim D, Thank you very much for taking the time and posting your review regarding your recent stay at Occidental Grand Xcaret. We are sorry if we didn’t fully met your expectations. We appreciate your positive and constructive comments; we consider that words like yours help us to improve our services. We will review each point with the head... More 

Guernsey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had the most fantastic holiday at this beautiful resort. The hotel grounds are well maintained with some friendly monkeys, iguanas, parrots, flamingos and many more animals. The staff is unbelievably attentive and friendly. The food (buffet and a la carte restaurants) was great and there was a huge amount of choice. There were also several bars to chose from.... More 

Helpful?
1 Thank Linda D
Pilar O, Reputation Management at Occidental Grand Xcaret All Inclusive Resort, responded to this review

Dear Linda D, Thank you so much for your 5-star review of Occidental Grand Xcaret. We are so happy to hear that you had a flawless experience and enjoyed everything from the service to the accommodations and amenities. We hope you'll visit us again during your next trip to Mexico! Our Fun Club appreciates your kind comments! More 

Monessen, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First of all I want to let everyone know including the resort owners that Sous Executive Chef Gabriel Gonzalez is one of the finest chef's we have had the pleasure of dining under. Chef Gabriel was meet with a challenge from us after a day of deep sea fishing. I had caught a mahi-mahi and had it filet to cook... More 

Helpful?
5 Thank George H
Pilar O, Reputation Management at Occidental Grand Xcaret All Inclusive Resort, responded to this review

Dear George H, Thank you for your review, we are thrilled to know that you stayed at the Occidental Grand Xcaret, and that it was memorable while being embraced by the privileged location and being pampered by our friendly staff, entertaining and restaurants. Chef Gabriel sends you a big hello, and he is looking forward to cook for you again... More 

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