I have just returned from an amazing two week stay. The place was great and yes because of the swine flu many living areas had only just opened so our room smelt a little musty at first,but I left the door open and it aired out. The food was great at the beach bar where I mostly ate , the... more

Xcaret is located in the heart of the jungle and it is a pleasure to hear the animals as you follow the footpaths through the jungle on your way to the beach. The beach, however, is a bit disappointing. It is an artificial, small inlet which is also fed by a small river making the water much colder than in... more

I booked this trip through TRAVELOCITY as a surprise for my wife for her 30th birthday and what a Unpleasant surprise it turned out to be. As soon as we checked in, it was all downhill from there. As we checked in, we asked if we could have king size bed, however were told there was no rooms with a... more

A year and a half after my stay and I'm still seeing red - I had to counter some of the glowing reviews that this place is getting. I spend a lot of time researching before vacationing and I thought I was in for a small piece of heaven. Granted, the grounds are beautiful and the pools are great. That's... more

After looking through several brochures,I booked this hotel last minute in September 09..Looking forward to our holiday with my partner and my nine year old son,with anticipation of our holiday , I checked the reviews with Trip Advisor and became concerned by some of the negative comments.As we were only going for a ,it needed to be a good holiday... more

We stayed here in Oct 09 with 24 members of our family. The staff were very friendly. We did not get hassled for time share at all. The entertainment staff were brilliant with yoga, salsa dancing, archery, air rifle shooting and many games available during the day. They also put on fabulous shows at night. Hugo was really good. We... more

My husband, friends and I travelled here in September. Positives: *Food- everything was hot & fresh and plenitful. The restraurant above the swim up bar had the best food and service. *Rooms- absolutley no problems with them whatsoever, despite the safe not working when we got there. We got it replaced almost immediatley. *Beverages- they had a lot of selecion,... more

My sister and I both booked with American Express for 2 adults and 1 child age 11. Our printed receipt which was payed in full listed both adults and the names of the children. On arrival we were informed by a very rude man who claimed to be the manager that only the 2 adults were paid for by A.E.... more

We were there with a group and I must say that our experiences were not quite as bad as the other parties that went. I would definately say that the view and the beach areas are in deed one of the more beautiful that I have seen however.... It was impossible to get dinner reservations, you are allowed to book... more