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All 197 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #42 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 21, 2008
Peter_PT Oporto, Portugal
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ocean Maya Royale
See the most recent reviews
Oporto, Portugal
1 review
4 of 5 stars Reviewed February 21, 2008

I was for this resort in March of 2007 and liked. one is resort small but very family. The gardens very are well treated; the swimming pool is adjusted to resort; the food is good, but the restaurants close at 22h; the rooms are great however the wc smell very badly! it must be of the pipes. the safe box... More

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2008

After spending the week of February 9th to 16th at the H10 with a group of 9 people, I'm not sure why there are so many bad reviews. Granted it's not a 5* resort (4-4.5* is accurate) it's priced as a 3* providing very good value for money. Below are a list of comments from the week Positive - there... More

Was this review helpful? Yes 2
Windsor ON Canada
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2008

People...please!....the water was choppy? boo hoo...come on, have some perspective! If you want crystal blue water, you'll have to go elsewhere. Almost everywhere, the tourist guide pictures give you crystal blue water. At the best of times, maybe. Lets get on to the hotel. The hotel was clean, the food was very good, the rooms were moderate but clean, the... More

Was this review helpful? Yes 8
Chilliwack, Canada
12 reviews 12 reviews
12 hotel reviews
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed February 15, 2008

It seems that every review so far has been somewhat accurate, given the different experiences people have gotten. I won't ramble on with every detail, including flight, check in etc. but instead tell you that this hotel is a budget resort, but very hard working. We had absolutely no issues whatsoever, and instead give great accolades to the staff and... More

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 14, 2008

We stayed at the H10 Jan 30 to Feb 13. It is a nice hotel the staff are very helpful. The pool and beach are nice. The ocean was a huge dissapiontment, it was very murcky every day we were there, not too sure if this is a temporary or permanent thing. The food was good, but became very repetative... More

Was this review helpful? Yes 2
Manitoba, Canada
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 9, 2008

We stayed at this hotel from Jan 22/08 - Jan29/08. We were not happy with the beach at all. We booked this trip expecting beautiful blue water and beach. The attached pictures will show you what we had. If you are going to spend time on the beach this hotel is definately not for you. I do believe the hotel... More

Was this review helpful? Yes 6
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2008

First off the staff was awesome except for the front desk staff, had to fight with them a few times about things. If the beach is what you are looking for in this resort keep looking at other places, most of the beach here is taken up by a seawall which isnt mentioned in anything Ive read about this place.... More

Was this review helpful? Yes 4
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 8, 2008

Just back from this resort ( second time there ) and although things have changed somewhat,i still had a great time there, My hat's off to Serge( tour sales guy and tour rep ) he was most helpfull to me at this resort. Although things have gone down hill somewhat since our trip there last year, it seems to be... More

Was this review helpful? Yes 5
Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 7, 2008

Stayed Jan 30-Feb 6 with a group of 10. Arrival We arrived at the resort at about 6:30 along with a busload of other people. They had 3 people working the front desk at the time and it took a half an hour to register our group of 10. The staff at the front seemed friendly. Rooms We had contacted... More

Was this review helpful? Yes 5
Black Creek, Vancouver Island, Canada
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 6, 2008

Our group of six stayed here from the 23rd to the 30th of Jan 2008 and experienced some good and bad at this hotel. THE GOOD. 1. Mimi at the front desk was great in keeping our family in the same building. 2. The grounds were beautiful and kept immaculate at all times. 3. Lots of space at the beach.... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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Room/suite (339)
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Other (11)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#24 Top resorts Hotel in Playa del Carmen #26 Spa Hotel in Playa del Carmen #33 On the Beach Hotel in Playa del Carmen #34 Family Hotel in Playa del Carmen #54 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
.Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancún. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Effective May 1, 2011 Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for honeymooners, couples and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience ... more   less 
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