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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ocean Maya Royale
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Ocean Maya Royale
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4,313 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ocean Maya Royale
See the most recent reviews
Lindsay, Canada
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 13, 2012

Stayed Dec. 22-29. Staff are wonderful. Food was very good. Beach is not the best, but check out the spot everyone talks about, about a 10 minute walk to the left (when facing beach) down past a number of other resorts. Nice clean, clear water with lots of fish. We had an amazing view of the ocean (no more than... More 

Was this review helpful? Yes 11
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. Thank you for the good comments and the great advice od getting an ocean view room, it does make a diference. We hope to see you soon! Kind regards, Maria Lopez Subdirectora Ocean Maya Royale subdireccion.hhm@h10.es More 

Indiana
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2012

We stayed here from Dec. 18-24. The hotel was a great bargain for what you get. We got assigned a room in the large hotel building and it smelled musty and had two double beds. We immediately went back and asked for a different room. They obliged and got another room for us although it took a couple hours to... More 

Was this review helpful? Yes 6
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am really happy to read that despite you did not like your first room asigned we did managed to give you the right one. We are sorry also if you found that the food was not up to your standard, but we will work on it to improve. Overall,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2012

I was there for new years it was a great experience over all. Great food,rooms were beautiful. Big thanks to Ricardo and Amy from the entertainment crew you guys were great keep up the good work! My only dislike was the music around the pool needs a little update which we expressed before leaving and they started to make changes.... More 

Was this review helpful? Yes 1
Ontario, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2012

We stayed here Jan 2-9. We have stayed at the Gran Bahia Principe and the Grand Palladium, both in the Mayan Riviera. The Ocean Maya is significantly smaller but everything they have is on par with other 4-5 star resorts of this nature in the area. Of course there are fewer restaurants and bars, but we found in the larger... More 

Was this review helpful? Yes 11
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very pleased that after staying in two otehr resorts at the Riviera Maya, your were very happy with your stay. Thank you for the good coments about the food, our cooking team works really hard everyday. We hope to see you back soon! Kind regards, Maria Lopez Subdirectora... More 

Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 11, 2012

We are currently at the resort, and I am in a wheelchair due to injuries from a fall. The first day I didn't see a step down in the lobby and fell, breaking 2 bones in my hand and badly spraining my ankle. We hadn't even got our room yet! The hotal dr is excellent and the hospital in Playa... More 

Was this review helpful? Yes 6
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are really sorry if your holiday was not so good due to the fall that you had en you arrived to the Hotel. We would like to add to your comments that all our steps are clearly marked and that we are a Hotel prepaired for people with wheel... More 

EVERYWHERE
Contributor
12 reviews 12 reviews
7 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 11, 2012

We had a great time at the OMR (adults only) property for our week stay in early December. WE had a lovely room that was super close to the beach in building 37. There was a jacuzzi on the patio, nice patio furniture, a white leather furniture set in the room as well as a king size bed. I believe... More 

Was this review helpful? Yes 18
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. Thank you also for giving us so many details about the property and our staff. We will be taking under consideration all the points that you have mentioned that will need some atention, like the training of the staff. It was a great review and very helpful for all our... More 

ontario
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 11, 2012

we stayed here for 2 weeks from 26th dec, 2011, rooms are small but adequate with shower only. Food very good in buffet and a la carte very good when you can get in, no reservations required but sometimes too busy to get in. The grounds are immaculate and well maintained. The best thing about this resort are the staff... More 

Was this review helpful? Yes 3
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. It is great to read that you had a great time here with us. Thank you for all the complements to the property, but also to the staff. We are very pleased that you got to enjoy our New years Party, a lot of work and effort were put into... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 10, 2012

Are you thinking about Cancun for February or March? Usually I wait till I get home before I write my review but for all of you who are thinking about booking holidays consider the Ocean Maya Royal in Cancun. Let me start with the check in, perfect! Then one thing this year that I must comment on, the grounds; plants... More 

Was this review helpful? Yes 10
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am really happy to read the you had such a great time here with us. Thank you for all the comments about the property, but specially the food. I am glad you liked the decoration of our rooms, they have all benn newly renovated. We hope you come back... More 

New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 10, 2012

We were at this resort from Dec 15 to 19. We did not dot he "premium" deal. The resort is clean, landscaping is gorgeous, and the staff is very friendly. We've stayed at a few "budget" all-inclusives, and this was by far the best of the bunch in terms of drinks. The rooms are clean, new and comfortable. We were... More 

Was this review helpful? Yes 7
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. Thank you for the complements about the Hotel, we are happy to read that overall you did have a good time. We hope to see you soon! Kind regards, Maria Lopez Subdirectora Ocean Maya Royale subdireccion.hhm@h10.es More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2012

The resort was so clean and the grounds were immaculate . Service was good. Food looked like it belonged in a food magazine but taste was not so great. This really was the only thing not perfect . We did have a blast and we will go back . Hopefully soon!

Was this review helpful? Yes 3
Jose Alejandro G, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are glad you had a great time despite a little disapointment with the food, but we will be working on it for out future customers. We hope to see you soon! Kind regards, Maria Lopez Subdirectora Ocean Maya Royale subdireccion.hhm@h10.es More 

Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (38)
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Other (11)
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