We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ocean Maya Royale

3.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Special Offer
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Ocean Maya Royale
Professional photos View all
Browse nearby
Ocean Maya Royale
Write a Review

3,951 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (974)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
There are newer reviews for Ocean Maya Royale
See the most recent reviews
Birmingham, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 11, 2011

You know I cannot understand what people have to complain about. My wife and I have just returned from Ocean Maya Royale in Playa del Carmen Mexico, we must say what a fantastic holiday / vacation we had. Yes, the Italian restaurant burn't to the ground, but is was so refreshing to see that within 48 hours the hotel had... More 

Was this review helpful? Yes 7
Hemel Hempstead, United Kingdom
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 11, 2011

Me and my partner stayed at the H10 Ocean Maya from 20/05/2011 for 11 nights, I come home from this holiday feeling more stressed than when I had left, we went to the hotel thinking it was a 5* hotel but I believe it is far from this, on the 2nd day of our stay our apartment toilet flooded the... More 

Was this review helpful? Yes 14
York, Maine
Top Contributor
74 reviews 74 reviews
18 hotel reviews
152 helpful votes 152 helpful votes
2 of 5 stars Reviewed June 9, 2011

We headed to the Ocean Maya for 4 nights as a quick getaway before an adventure packed trip to Europe. We knew going in that we were staying at a "budget hotel" (this place is 3 stars at BEST), and we had previously stayed at their sister hotel, the Ocean Coral and Turquesa, about 20 minutes north. We paid about... More 

Was this review helpful? Yes 5
Chicago, Illinois
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2011

We stayed on the resort for 2 weeks. The staff were wonderful. Everyone was very friendly and went above and beyond to meet our needs. We loved Claudia, one of the servers at La Hacienda restarant. We loved Antonio, the server in the Italian restarant. The resort was just the right size for us. It was small enough to remain... More 

Was this review helpful? Yes 3
Nashville, TN
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 9, 2011

My wife and I headed down for our second trip to Riviera Maya to stay at Ocean Maya Royale. It was a good trip for us to get away from kids and relax. The resort, however, was not as great as we were hoping. Was it good? Yes. Certainly not a 5 star. More like a 3.5 star resort. Staff:... More 

Was this review helpful? Yes 2
Hermosa Beach, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 7, 2011

If you enjoy eating, DO NOT stay here!! Literally, the food is inedible. In addition, the hotel is not in Playa Del Carmen, but is a $20 cab ride away. And the water is dark, no where near the beauty, clarity and color of Playa. The grounds and the hotel are beautiful, but if you're hungry the whole time, it... More 

Was this review helpful? Yes 3
Do not want to disclose
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 7, 2011

Vacationed with my sister at the Ocean Maya from May 11 through May 18th, 2011. Had a wonderful time & felt totally safe. The staff were wonderful & accommodating. Met by Herere who couldn’t do enough for us from beginning to end. A slight issue at check in as our room was not oceanfront as paid for. Returned to front... More 

Was this review helpful? Yes 6
Kirkcaldy, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 6, 2011

This was a brilliant hotel, first impressions last as they say and when the coach arrived at the hotel the view of the lobby was breathtaking, checking in was 1st class very efficient, checked in and in our room within 5mins, bellboys and porters very well dressed and eager to help, the pool area and pools were very clean although... More 

Was this review helpful? Yes 7
Fairview Heights, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2011

The room was clean all the time... The food was great and the people that work the pool place to eat went out of his way to make me a fish plate. The guides were helpful and told us if we never sailed before to take lessons or he said I'll take you for 10.00 dollars each so we picked... More 

Was this review helpful? Yes 1
Wyoming, Michigan
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 6, 2011

My husband and I vacationed at the Maya Royale for our honeymoon. We loved the food and restaurants and the all-inclusiveness of the resort. We only left the campus once! The only we didn't like were the beds-- they were as hard as a rock. Everything was beautiful and the staff was courteous. There were beautiful glass showers and modern... More 

Was this review helpful? Yes 6
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Ocean Maya Royale? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, Caribbean Online Mgt Corp., Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Ocean Maya Royale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#34 Family Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen

4,771 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (4238)
Hotel & grounds (1020)
View from room (192)
Pool/beach area (1113)
Room/suite (407)
Dining (416)
Bathroom (53)
Business center/function rooms (8)
Family/play areas (16)
Other (1013)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (479)
Amenities (29)
Beach (38)
Junior Suite (45)
Pool (40)
Restaurants and Bars (114)
Romance Suite (66)
Standard Mayan Deluxe (52)
The Hotel (95)

Management photos: Courtesy of the property manager

All management photos (55)
Room/suite (14)
Hotel & grounds (10)
Dining (8)
Pool/beach area (10)
View from room (2)
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay