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Ocean Maya Royale

Certificate of Excellence
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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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1 room 1 adult
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5,127 Reviews from our TripAdvisor Community

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Sarnia, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms and grounds were beautiful! Staff very attentive and helpful. The entertainment staff work really hard to get everyone involved...the foam party was a blast! The wildlife here is amazing! Bring bug spray people, you are in a jungle and there will be mosquitos! We would go back to Ocean Maya for sure!

Helpful?
3 Thank Braylan
New Castle, Colorado
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent 10 days here in January...beautiful resort, fantastic staff, wonderful food. But....had to use trash cans for toilet paper everywhere. The smell of the sewage was terrible, right outside our rooms. We had a lovely little patio we could not use for this reason.

Helpful?
Thank mntgardener
Iowa
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were there for Super Bowl weekend and had a great time. Bartenders were great and kept the atmosphere lively. Restaurants at night had great food and the breakfast was good with a nice selection of foods. Pool area was a great place to meet new people and be entertained.

Helpful?
Thank Tim S
Lincoln, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This holiday was meant for me and my husband but we ended up splitting up so I took my friend with me and I'm happy I did it was loads more fun the day time is party party and the loud pool foam party was amazing. This hotel was luxury the rooms was lovely don't take w hair dyer ladies... More 

Helpful?
2 Thank Kayk24
leicestershire
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The only thing I was disappointed with in this hotel Was the beach or lack of it but I was aware of this before I booked. The food was excellent in all the restaurants for every meal, the rooms were clean and comfortable apart from the lumpy pillows! The staff were very helpful the drinks were good especially the tea... More 

Helpful?
2 Thank AlexNLeicestershire
San Miguel de Allende, Mexico
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were at the Ocean Maya Royale in late January 2016, I can't say that we had a bad time, but it was a measureable cut below the Iberostar Paraíso Lindo where we stayed on approximately the same dates (last 10 days in January) in 2015. The Lindo is more expensive, but had better food and a larger variety of... More 

Helpful?
Thank Lee7777777
Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was the third hotel we have been to recently in Playa del Carmen and, whilst not the biggest or most luxurious, proved to be our favourite. The staff were lovely and very attentive but the big plus was the wonderful food. We were on an all inclusive deal and this meant that we could choose between five restaurants for... More 

Helpful?
2 Thank SundanceJohn
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear guest. On behalf of Ocean Maya Royale, we thank you for your nice comments, and we hope to see you soon. Kind regards. More 

Hayti, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just spent 5 days at Ocean Maya. Check in was fast and we were greeted with a drink. Rooms were nice -- huge bed. I took my own pillow as some said the pillows were not that great so cant tell you about that. Room had a closet with a couple of cubbys to put clothes in. I did... More 

Helpful?
3 Thank kk123110
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear guest. We feel very sorry that you had that impression of our GS department. we will put more emphasis on the points that you are mentioned and improve it to give an excellent treatment. Kind regards. More 

Kansas City, Kansas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I and 2 other couples vacationed here from Nov 27, 2015 to Dec 5, 8 days. The service 5 star, food was 5 star, we loved the Italian restaurant most. blue moon, Japanese steak, and buffet all really good. Entertainment at lobby bar every evening was great. Beach was good we went swimming in ocean every day

Helpful?
Thank Tim H
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Tim. We are delighted to read that you have enjoyed your holiday. We hope to see you in our hotel in the near future so we can pamper you one more time with our outstanding service. Kind regards. More 

Holland, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've been to the Riviera Maya area a few times- out of all the resorts, we & the couples we were with agreed that this resort had the best food! The foam pool party was awesome & the beaches, though small because of their massive sea wall, were practically deserted- easy to find a lounger under a palm tree or... More 

Helpful?
2 Thank Kathryn W
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear Kathryn. We're sorry you had problems during your stay with us, of course we are taking action to improve the points you mentioned. we hope to return to stay with us and to serve as you deserve. Kind regards. More 

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