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Ocean Maya Royale

4.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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4,040 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the OMR for 2 weeks in January. We had a great stay. We arrived later than planned, due to a flight delay. After a quick check in we found our room, it was one of the villa rooms, quite near the main part of hotel, we found the location good, which was lovely, huge bed, pillows aren't very... More 

Was this review helpful? Yes 4
Swansea
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Two of us spent a fortnight at the Ocean Maya, arriving on the 29/12/2014 and leaving on the 12/01/2015. First impression of the hotel was fabulous, the lobby is lovely, open and clean and we were checked in straight away. We were taken to our room with our luggage in a golf cart which was fabulous as I doubt we... More 

Was this review helpful? Yes 6
Oklahoma
Contributor
18 reviews 18 reviews
10 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at Ocean Maya Royale the week after Thanksgiving. It was our first trip to Ocean Maya and we had a great time during the week. The resort is all adults and is well maintained with very nice grounds and a very friendly staff. We arrived at the hotel at 11am and we were surprised our... More 

Was this review helpful? Yes 3
Ottawa, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I were at this resort from Jan 6 to the 16th we had a wonderful time. We flew Westjet and they are a preferred carrier of this resort (I think) so once we got through customs and stepped outside the representative with BD Travel was there to great us and take us to the hotel. It was... More 

Was this review helpful? Yes 6
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Weather was BEAUTIFUL. Staff was great and service was awesome! Beaches were clean, the pool are was SO much fun! Loved the entertainment crew. Oli was the BEST bartender by far!! Loved him!! "Shot Man"

Was this review helpful? Yes 1
Niagara, Wisconsin
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed the week of 1/13/15 - 1/20/15, a couple good things: 1. Olli the bartender, between him and the bartender that we called Absolute were great. 2. The Chinese Steakhouse, good food and show if you can get a seat for a show. Okay, the bad things: if you don't want to party too much this is the place... More 

Was this review helpful? Yes 4
bromley
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Currently on a 3 week stay Great hotel. Lovely staff and food to die for in all the resteraunts .lots of different nationalities staying here. Get out and about using collectivo local buses lot cheaper and very regular Come and enjoy

Was this review helpful? Yes 9
Moncton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Travelled in December. Stayed 4 night. Not very impressed. Booked in August and several weeks before arrival, was asked to switch to sister family property which caused us a lot of stress. We didn't end up switching, but didn't like that experience. Every morning, we had no hot water in our room, although they were quick to fix, but very... More 

Was this review helpful? Yes 2
Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing holiday,Everything was great;hotel,staff,food.The animals were adorable!The lobby bar,the pool bar staff and Ignacio were hard working and just great!The Animation team Jenny,Vicky,Luz and the rest were doing great as well,smiling all the time :) We did like the MeXican restaurant the most,excellent food and service,Great atmosphere with Alberto and all the staff there.Truly Amazing experience worth... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just got back from ocean maya Royale, and have nothing but praise for it. The staff were always polite and genuine. Food was fantastic with a lot of choice, so always something to please everyone. With 5 restaurants also to choose from which was also just as nice, Although personnally my preferencia would be the blue moon, la hacienda and... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(101)
  • Very nice(63)
  • Pool bar(60)
  • Great time(42)
  • Beach area(41)
  • Japanese restaurant(37)
  • Italian restaurant(33)
  • Room service(22)
  • Coco bongo(15)
  • Free shuttle(14)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#32 Family Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen

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