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All 199 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #40 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
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3,589 people have reviewed this hotel

Traveler rating
    1,727
    1,162
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (881)
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English first
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Wifi service is horrible anywhere you go. Hotel is great otherwise... But if you want to experience 56k again rely on this wifi. Or if you want to experience bipolar wifi feel free to come here. Now if your not an Internet junkie like me... This place is great.

Was this review helpful? Yes 5
Luxembourg City, Luxembourg
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's the second time we stay at Ocean Maya Royale for 15 days. The first time we loved it, and this time again we were not disappointed!! The hotel is so beautiful with a lot of animals walking around, the food is EXCELLENT and the beach is the best when compared to the hotels nearby. A special thanks to Ayavel,... More

Was this review helpful? Yes 7
Aylesbury, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was one of the best holidays my husband and I have had. Apart from getting through Mexican passport control and customs (which took nearly 2 hours) I could not fault the holiday. The hotel was excellent. Clean and well kept, the staff were all very friendly and helpful, and our Thomson Rep, Lindsey was excellent. She helped and advised... More

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Florida, US
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Agree with everything posted before about the nice property. The staff was lovely from the restaurants to the beach. Management, I'm not so sure. While they were nice, there seemed to be little communication when problems arose. The food was all good, except the El Charro. It was just ok. If you've cruised, you might compare it to the buffets... More

Was this review helpful? Yes 9
Detroit, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

To start the hotel is beautiful and well kept. Check-in went without a hitch and we were given a map of the grounds and told our luggage would be delivered to our room. After getting off the plane and arriving to the hotel, my first stop is always food, so we found El Charro by the pool. The food is... More

Was this review helpful? Yes 13
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Best holiday and weather I've ever had! Restaurants: Best food by far was the Blue Moon (international food). Men need to wear trousers there but it is the only restaurant with perfect air con so it doesn't matter! The waiters were brilliant and food delicious, even down to the side bread! And you always get a welcome cocktail. Best service... More

Was this review helpful? Yes 11
Barking, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel last week and from the moment we got off the coach we were treated like royalty.. greeted with complimentary drinks and a little golf cart took us to our beautiful deluxe room. Champagne on arrival and from then on only positive things- room was extremely clean and well maintained, mini bar stocked, towels changed on request.... More

Was this review helpful? Yes 11
Fort Mill, South Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I just returned from visiting this resort. It was a great relaxing vacation. This is an all inclusive adults only resort. It was very quiet! If you're looking for entertainment and to have a good time...don't book here! Check-in : The check-in was fairly easy. The manager tried to tell us that they overbooked the resort and... More

Was this review helpful? Yes 7
Dundee, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a lovely Hotel, we cannot recommend it enough! My husband and I spent a fantastic two weeks for our honeymoon at the Ocean Maya last month. The Hotel's complex itself is the perfect size; not too big and not too small. The grounds are immaculate, as are the two pools (we favoured the quiet pool). There is wildlife... More

Was this review helpful? Yes 17
Hull
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Late review. We stayed at this hotel in June for 3 weeks. This was our 6th stay, and the service has just got better and better. We arrive and was taken to the privilege desk, and booked in very quickly. We where offered a drink of our choice, a cold wipe which was needed as it was so hot. The... More

Was this review helpful? Yes 9
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#24 Top resorts Hotel in Playa del Carmen #26 Spa Hotel in Playa del Carmen #32 On the Beach Hotel in Playa del Carmen #35 Family Hotel in Playa del Carmen #54 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
Number of rooms
320

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