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Ocean Maya Royale

3.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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3,877 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newmarket, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at ocean maya again this year in August for 9 days.i can not say enough about the staff they are incredible nothing is more important than making sure we are happy.Spotless rooms manicured grounds great food and drink.Everytime we go we are treated royaly.Thanks to Eber,Oscar Azusena Caroline Vincent they make the holiday We are planning to return... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Gemma was awsome she took great care of us at the pool and as are waitresS. I really enjoyed my stay. My husband loved how close everything was. We stayed at other resorts and they were just to big. We hope to make a visit in the spring.

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This was the first time we had visited Mexico and we couldn't of picked a better hotel. It was completely immaculate, the grounds are beautifully kept. The room was spotless and the beach and pools were lovely. All the members of staff we met were very helpful. Special mentions to Tula and Lesli. (They will probably remember my partner- the... More

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Philadelphia, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

I just cannot even imagine how anyone could rate this resort anything less than 5 stars. We came for our honeymoon and had a truly magical time. The resort itself is gorgeous, immaculately landscaped, and meticulously maintained. Everything was clean, bright, green, and blooming. Our room was lovely and spotless. It looks like a brochure from every angle. The pool... More

Was this review helpful? Yes 4
Rochester, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We travel to this resort looking for trying something new "only adults" and it was great... The resort is marvelous, the immaculate landscape is gorgeous you can walk next to dears raccoon and iguanas and they don`t even mind. The food is great at the specialties restaurant we loved the blue moon and the Italian next to the beach. The... More

Was this review helpful? Yes 1
Farnborough, United Kingdom
Top Contributor
119 reviews 119 reviews
31 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After travelling through the chaos that was Cancun International Airport (not for the faint-hearted) we were shown to our coach for transportation to the hotel. The major annoyance I had with this transfer was the request for tips by the courier for himself and the driver for doing there job (If they consider themselves under paid, they should look for... More

Was this review helpful? Yes 1
Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I just got back from a stay at Ocean Maya and it was not the best experience. The hotel is beautiful and we really liked the smaller sized buildings that most of the rooms are in. We stayed in one of the nicest rooms, with a great view of the ocean. The room had a strange sewage... More

Was this review helpful? Yes 2
Surrey, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I just returned from a wonderful stay ay at OMR from Nov.11 to Nov.21.It was everything we could have asked for in almost every phase of the experience.I'm going to break it down to different parts of the vacation. Reception The check in process was prompt and courteous and our orientation with Marisol,(Sol Padilla), couldn't have been... More

Was this review helpful? Yes 1
Oak Forest, Illinois
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at OMR from November 15-19. From the moment we stepped into the lobby, we were greeted by friendly and helpful staff members. Everyone who worked there whether they were a waiter, bartender (Oli is amazing!), groundskeeper or maintenance, had a smile and an "hola" for you. The grounds are immaculate and have a very tropical feel. We loved... More

Was this review helpful? Yes 8
Sacramento, California
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Intro-My wife and I stayed here on Halloween and the first week of November. The service was amazing! The grounds were beautiful. We have been on 15 AIs and 8 to Riviera Maya. We started staying at adults only places years ago. I can't believe the awesome value we received! What an amazing, romantic and relaxing trip! Staff-They are what... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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