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All 197 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #43 of 197 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
  • Reviews (3,453)
  • Photos (3,660)
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  • Room tips (843)
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3,453 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (843)
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Me and my partner (both 23yrs old) stayed at the ocean maya from the 23rd June- 8th July for 2 weeks . From start to finish this holiday was perfect. It took around 40 mins from the airport to the hotel, high security so felt safe . Our room was ground level , it had 2 double beds and was... More

Was this review helpful? Yes 1
Dundee, United Kingdom
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed here on our 2 week honeymoon and had a fabulous time. Rooms immaculate, staff extremely helpful, food/restaurant options very good. Grounds are in perfect condition and plenty new animal friends to make! Bar service (especially the pool bar) was faultless and the boys are always having a laugh with the guests. 15 minutes away in... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I went to Ocean Maya Royale for a weeks vacation and it was the best vacation we had ever been on. The Hospitality is impeccable from the minute you walk in. the lobby bar is open 24/7 which is fantastic. They had some amazing bartenders who remembered what we usually order by the names of Oily, Ever,... More

Was this review helpful? Yes 3
Baltimore, Maryland
17 reviews 17 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

First of all, I would like to thank maria Lopez for putting our family of 8 close together in building 8. Everyone here is super nice and ready to help. Food is great in all restaurants. The buffet is not as good as other AI that I have stayed. Here are some suggestions that I would give the hotel. Put... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First holiday away with the mrs and first holiday to an enclosed complex but wasn't disappointed in the slightest! Would like to firstly say a BIG thanks and well done to OLI one of the barmen at the Lobby bar! Always happy and hard working making sure your glass is always full! Our room service was really good and maids!... More

Was this review helpful? Yes 3
Indianapolis, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The first week in May 2014 was our fourth trip to The Ocean Maya Royale. We continue to be impressed with Maria Lopez and her staff. Everyone from the grounds keepers to each of the managers at all levels are extremely accommodating and are eager to please to make your stay an enjoyable experience. Maria is very cordial and attentive... More

Was this review helpful? Yes 3
Boothwyn, Pennsylvania
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent our first trip to Mexico at Ocean Maya Royale and would definitely return. The resort is a quick 30 minute ride from the airport. The staff is extremely friendly and very attentive. The rooms are clean and comfortable thanks to a great housekeeping staff. The grounds are immaculately keep by an outstanding landscaping crew. There are 4 specialty... More

Was this review helpful? Yes 7
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ocean Maya Royal was my first adult only all-inclusive experience. The decor and atmosphere were great, and it was a refreshing experience to not have little ones running around and screaming while you are trying to read a book by the beach or just enjoy a drink. The staff was super nice and spoke both Spanish and English. The activities... More

Was this review helpful? Yes 5
Quincy, Illinois
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our 5th trip to Mexico and once again had a great time. Hotel property was well maintained, animals on grounds were awesome, transportation A1. Food was great both at buffet & restaurants. The beach was clean & plenty of chaise lounge chairs. The best part of our stay however was the staff at this hotel. All the staff were very... More

Was this review helpful? Yes 4
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I are a lesbian couple and we searched and searched for the right place. We recently had our wedding ceremony at Ocean Maya (May 2, 2014). The staff was INCREDIBLE! They made our entire stay easy, comfortable and very enjoyable. Our wedding day was perfect - the staff was attentive, respectful and so happy to help. We... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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Room/suite (339)
Bathroom (44)
Pool/beach area (948)
Dining (313)
View from room (160)
Hotel & grounds (813)
Family/play areas (15)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#24 Top resorts Hotel in Playa del Carmen #26 Spa Hotel in Playa del Carmen #33 Family Hotel in Playa del Carmen #34 On the Beach Hotel in Playa del Carmen #54 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
.Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancún. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Effective May 1, 2011 Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for honeymooners, couples and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience ... more   less 
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