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Ocean Maya Royale

4.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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4,037 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I were at this resort from Jan 6 to the 16th we had a wonderful time. We flew Westjet and they are a preferred carrier of this resort (I think) so once we got through customs and stepped outside the representative with BD Travel was there to great us and take us to the hotel. It was... More 

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Weather was BEAUTIFUL. Staff was great and service was awesome! Beaches were clean, the pool are was SO much fun! Loved the entertainment crew. Oli was the BEST bartender by far!! Loved him!! "Shot Man"

Was this review helpful? Yes 1
Niagara, Wisconsin
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed the week of 1/13/15 - 1/20/15, a couple good things: 1. Olli the bartender, between him and the bartender that we called Absolute were great. 2. The Chinese Steakhouse, good food and show if you can get a seat for a show. Okay, the bad things: if you don't want to party too much this is the place... More 

Was this review helpful? Yes 4
bromley
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Currently on a 3 week stay Great hotel. Lovely staff and food to die for in all the resteraunts .lots of different nationalities staying here. Get out and about using collectivo local buses lot cheaper and very regular Come and enjoy

Was this review helpful? Yes 8
Moncton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Travelled in December. Stayed 4 night. Not very impressed. Booked in August and several weeks before arrival, was asked to switch to sister family property which caused us a lot of stress. We didn't end up switching, but didn't like that experience. Every morning, we had no hot water in our room, although they were quick to fix, but very... More 

Was this review helpful? Yes 2
Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had an amazing holiday,Everything was great;hotel,staff,food.The animals were adorable!The lobby bar,the pool bar staff and Ignacio were hard working and just great!The Animation team Jenny,Vicky,Luz and the rest were doing great as well,smiling all the time :) We did like the MeXican restaurant the most,excellent food and service,Great atmosphere with Alberto and all the staff there.Truly Amazing experience worth... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from ocean maya Royale, and have nothing but praise for it. The staff were always polite and genuine. Food was fantastic with a lot of choice, so always something to please everyone. With 5 restaurants also to choose from which was also just as nice, Although personnally my preferencia would be the blue moon, la hacienda and... More 

Was this review helpful? Yes 4
Huddersfield, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A late review but plenty of time to think about what to write. I travelled with my partner half term October week from the UK. My partner has been before but this was my first time, there was a drink on arrival and the check in was done efficiently by the gentleman on the desk. He explained where the restuarants... More 

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My friend and I just got back from there. It was beautiful. The pool and beach and grounds were amazing. The rooms were very nice along with the restaurants. One downfall is the buffet. It depended on the time of day whether you were going to get hot food. When you did the food was great. The Japanese and Mexican... More 

Was this review helpful? Yes 4
Minehead, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our entire experience of the Ocean Maya was wonderful. We booked Privilege and felt the benefits of this from start to finish: on arrival we were immediately invited into the air conditioned Privilege reception and offered drinks by Denise, who checked us in with friendly professionalism and walked us to our apartment. Our Junior Suite was impeccably clean and very... More 

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(101)
  • Very nice(63)
  • Pool bar(60)
  • Great time(42)
  • Beach area(41)
  • Japanese restaurant(37)
  • Italian restaurant(33)
  • Room service(22)
  • Coco bongo(15)
  • Free shuttle(14)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Family Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen

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