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Ocean Maya Royale

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Traveler (14046)
Pool & Beach (3307)
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About

#18 of 43 all-inclusives in Playa del Carmen
Location
4.2
Cleanliness
4.6
Service
4.5
Value
4.3
Travelers' Choice
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Taxi service
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Patio
Table tennis
Board games / puzzles
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Bay View
Languages Spoken
English, French, Spanish
4.5
4.5 of 5 bubbles11,116 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Ocean Maya Royale is widely commended for its spotless environment and hospitable staff who go above and beyond to deliver warm service, often leaving a lasting impression on guests. While the engaging entertainment contributes to a vibrant atmosphere, a few guests note the music can be overpowering and the rooms somewhat dated. The hotel's prime location is regularly lauded, providing a perfect backdrop for various activities, though some travelers express dissatisfaction with the value, citing additional costs. Room views are admired, yet availability and modernity are areas highlighted for improvement.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Warm
Amenities
Satisfactory
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11,116Reviews2,853Q+A100Room tips
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LuvCervesa wrote a review Mar 17
London, Canada84 contributions156 helpful votes
Our 15th trip to OMR!! We can't express how amazing it is to go on vacation, to a resort thousands of miles away, and immediately feel at home the moment you arrive. The people at OMR make you feel like family and we can never thank them enough. It is only something you can truly appreciate if you experience it yourself. You need to visit OMR!! Our vacation begins and ends with Luis. He is typically there to greet us when we arrive with the largest of smiles and big hug. We have come to know Luis well over the past years and we can tell you that there is not a finer gentleman. He is our friend, we appreciate him and are forever grateful. Thank you Luis for always making us feel like family : ) A quick overview of the resort with shout outs to some very special people ... The resort is small and welcoming. You will not wake up any day where workers are not doing 'something' to care for and/or upgrade the exterior. They have also undertaken renovations in most of the rooms and some common interior space, including upgraded A/C, which is a real improvement. We can't speak directly to the beach ... we are pool people. Specifically, pool bar people. OMR is a place where adults can go to relax, have a fun time, drink, laugh and have a blast if they so choose (and NO kids!!). This 'magic' does not happen by itself. Let me introduce you to the best bartenders anywhere! Miguel, Eber, Johnny and Diego at the pool bar!!! The 'A-Team,' the 'Dream Team.' They will leave you wanting for nothing. They are the best! They are good people ... don't be shy to actually have a conversation, or at least extend a 'thank you' and a tip. They appreciate it : ) The entertainment staff will keep you hoping from day through the night! Andrea and the rest of the team work endlessly to make sure you are entertained. They are a super crew. The food ... It is terrific! For all those that read the reviews and the fans pages on Facebook, don't be discouraged. There is a handful of people that are looking for something for free and another larger handful that are sick because of the sun, different foods and oils and, lest we forget, the unlimited alcohol that is consuming, and would rather blame food on the reason for their illness. I am not suggesting that you may not get sick due to a bad meal; it happens. However, the chance of that happening is no more a risk at OMR than 'any' other resort down south or even at restaurant at home (wherever that is for you). Enjoy the amazing restaurants! The Dolce Vita is our favourite restaurant 'anywhere, any place!.' Not only is the food amazing the ambiance off the chart, Jorge, 'The Godfather,' is one the kindest people who will ever meet, and will go out of his way to make your experience enjoyable. Jorge, Alberto and the entire staff are our friends. They are the fantastic! Our first and last meal, every trip, is always at the Dolce Vita .. that will never change. The Blue Moon is also amazing. The short rib is a must have!! The sports bar has amazing wings and great pulled pork sandwich. Cristobal in the sports bar is amazing. He does the job of 3 people and is super happy all the time. There are soooo many options for a small resort. And, the beauty of a an all-inclusive is you can try it all. Explore! Order a second dish! They are so accommodating : ) And for a place to relax, the main bar in the morning and evening or the courtyard is a great place to sit, relax, enjoy the beautiful Mexican air. Thank you to Tiger for the great ceaser and screwdriver 'every' morning for breakfast (yes, that is my only breakfast lol) and the most lovely of ladies, Yvonetti and Ana in the evening for being so special xo And, thank you to our friends, Shannon (Mousecat on TripAdvisor) and Steve for being so awesome. Shannon's review was what first brought us to OMR for the first time. Now, we are meeting them there again for our 16th visit in May, as well as many other regulars. That, BTW, is the TRUE validation of OMR ... take or leave whatever you need or want of any review, including this one, as you wish. But, please resonate with this point ... you will not find another resort that have SO many repeat guest. And, when I say 'repeat,' I mean 8, 15, 20, 25 times or even more. People come here and they don't want to go anywhere else! It is, and always will be the people that make OMR. As long as they are there, so we will we : ) Cannot wait to see you in May, for my birthday in October and to celebrate New Years with everyone!! : ))
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Date of stay: December 2023
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Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 2 days ago
Dear LuvCervesa: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rocky847 wrote a review May 2023
crozier, virginia29 contributions156 helpful votes
Hotel's Favorite
This was our 28th visit to OMR since we first visited in 2011! And the single most important reason we continue to return over and over is THE STAFF! We cannot overstate this. Every single person who works at OMR goes above and beyond to make sure each guest has the best experience possible. Let me start with arrival at OMR. The valet/bellhops run to greet us and are always amazed when we arrive for a 10 day stay with only two backpacks. (Vacuum bags are the key). We drop our bags with them for safekeeping until we have our room assignment. Then on to Guest Services to check in. We are Privilege but we know most of the staff on both sides. The head of Privilege Guest Services is Luis and he is a true gem. He and his team, especially Omar, are all smiles when we come in and have our paperwork ready to sign. Drinks are soon brought in and all we have to do is get our room key and we are ready to roll. Over the years we have stayed in lots of different rooms. We are happy with any room we get because we don't spend much time there. We usually get a couple of extra blankets for the bed because the AC is nice and cold. On this trip we stayed in Room 607 which has a renovated bathroom that is very nice. The balcony overlooks the main sidewalk and it's an easy walk to any area of the property. We always have our first and last dinner at La Dolce Vita. Captain Jorge Casanova is a friend going back to our first visit and he started spoiling us back then and has continued to spoil us by always trying to give us a good table, always making sure our glasses are full and always making sure we have a delicious meal. His team of pro waiters work like a well choreographed ballet! Alberto, Jose, Lydia, Jared, David all participate to make sure every diner at LDV has attention. Even when the restaurant is packed and there is a line to get a table, these guys are cool and calm and manage to make it look easy. And if there is a line to get in, you just sit in the lounge area with the amazing ocean view, have a drink and chat up new friends! For breakfast, we use Hacienda buffet. It has so many choices that I guarantee you will not go hungry. I like to get a custom omelet. Lots of fresh fruit and veggies too. All the staff at Hacienda are also special to us! From Raphael and Sandi who greet us to Vincente, Alfredo, Charley and Octavio who serve us - we love you! For lunch, we were surprised by the new option at El Charro. It was formerly a small buffet but it is now a la carte. The options are several types of tacos and a very nice green salad as well as hamburgers. We loved the shrimp tacos best. We also ate lunch at Privilege a couple of times and the menu there also has some new items like coconut shrimp and bass croquettes. The day staff at Privilege also take care of us on the beach. Managed by Captain Carolina who is another longtime friend and she is assisted by Dani, Sofia and Augustin and sometimes Roberto. It is such a joy to interact with you each day. We also ate at the Blue Moon. Captain Javier is another special friend and his waiters Esubeio, Ermelio and Jose take excellent care of us. We love to cut up and joke with them and even though we don't speak Spanish very well, we manage to communicate! Yokosoo has become another favorite spot for us because we can go there and get sushi. In fact, you do not need a reservation for the hibachi if all you want is sushi. That makes it very simple. The wait staff there are also treasured friends: David, Manuel and Mary. Shout out to Daniel, who is one of the hibachi chefs, for putting on a great show! The dinner menu at El Charro has also been revamped. We ended up making a meal out of several appetizers washed down by some lime margaritas. We want to recognize all the bartenders who keep us well hydrated including Oli, Octavio, Jorge, Tiger, Antonio, Eber, Miguel, Jonny and Diego. I bring my own sparkly plastic champagne flute and carry it with me all day. As we have gotten to know the staff over the years, we have been through all kinds of life events with them from births to deaths. Each one has a unique story and if you take the time to listen, you will be blessed. There is one girl I got to know a couple of years ago who hands out towels by the pool. I noticed she can speak English well. We started talking when we were here in December and I asked her if she had any plans to move up to another position at OMR where she could use her English skills. She told me she was applying to be a butler and I was very excited for her. So imagine how happy I was when I arrived for this trip and found she has begun her training as a butler. Way to go Brenda! There are also a couple of sweet girls who work very hard in the lobby at night that we know as Jojo and Ana! Both are truly lovely both inside and out! Such energy! How do they keep up with all those drink orders??? We were also pleased to see that Augustine is back in Mikes Cafe. He left last December but he is now back where he belongs! Mikes is a great place to get coffee and a yummy treat. We don't normally spend time in the sports bar but we do want to mention Cristobal and know that he does an amazing job there. We also don't normally stay up for entertainment but this time we did see the fire show and the Broadway show which were both fun. We did eat dinner at the Hacienda buffet a couple of nights. The food there is always outstanding. Again, so much variety, grilled options, tons of desserts. The only downside is that it is loud in there and not as intimate. Sometimes, we go there just for the desserts! We also recommend that if you are thinking of booking OMR, go to their website and sign up for the H10 Club. Just give them your email. You get automatic 5% off and free transfers. They also send you emails about special discounts. We find we save a lot of money by doing this. There is also a FB page called Fans of Ocean Maya Royale that has lots of photos and information. It's always a pleasure to return to OMR and then to share our experience with others. We feel that we were meant for OMR and it has become a second home for us. It is more than just a place to vacation. It is an opportunity to reconnect with friends, meet new friends and strengthen bonds that will last a lifetime.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
12 Helpful votes
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded May 12, 2023
Dear User: Greetings from Ocean Maya Royale It's great to hear that you are a returning guest and that you enjoy your stay with us. Our staff always goes above and beyond to ensure our guests have the best possible experience, from the valet/bellhops who greet you upon arrival to the friendly Guest Services team, especially Luis and Omar. We're happy to hear that you're satisfied with any room you get, and that you enjoyed your stay in Room 607. It's also great to hear that you enjoyed your meals at La Dolce Vita, Hacienda Buffet, El Charro, Blue Moon, and Yokosoo. Also to hear that you appreciate our bartenders, including Oli, Octavio, Jorge, Tiger, Antonio, Eber, Miguel, Jonny, and Diego. Our staff has been through all kinds of life events, and we're happy that you've gotten to know them over the years. It's great to hear that Brenda has begun her training as a butler, and we're glad that you appreciate the hard work of Jojo and Ana. We're thrilled to have you back, and we hope to continue to exceed your expectations on your future visits! Kind regards Allein H. Aguileta Ocean Maya Royale Concierge online
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David wrote a review Mar 17
Glasgow, United Kingdom3 contributions2 helpful votes
Going to be in OMR for the 6th time from 8/5/24. The reason for writing this review is so that I can try to tell you about the hotel, staff, food and the service. Firstly, the crew that look after you for breakfast service are amazing. Sets the tone for the day. Very attentive and nothing us too much trouble. The food choices are incredible. Beech bar and hotel bar. Olly and the whole team just make the atmosphere with wit and humour. Awesome team. The evening waiting staff are just THE BEST. Jovie and the girls are just great. It's like returning to see family and friends. Cannot wait to see them shortly and get back to some serious laughs. The maid services are out of this world. So polite and wait if you are still in the villa....well the Mrs delaying getting out as getting ready lol. So friendly and again... cannot do enough for you. Gardeners, pool boys and to be honest, this for me is by far the best place to be and relax. Cannot wait to see everyone again and as soon as we land we book for the next year. Jovie ... get those purple rains ready lol. Reading other reviews and the almost guarantee loyalty of all their customers, proves that this is the place to go and be. David & Mars XX See you soon
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Date of stay: May 2023
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Location
Service
Trip type: Traveled as a couple
Room Tip: If you have never been, try it. You will not be disappointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 2 days ago
Dear davidsU8050D: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kennygarcia07 wrote a review Mar 16
New Orleans, Louisiana20 contributions8 helpful votes
We spent 10 days (building 12, Privilege). Beautiful resort grounds and amazing views. Food was very good, our favorites 1. Breakfast Privilege Restaurant 2. Dinner italian or Mexican 3. Lunch pool side. Not a new resort so you do see some minor upkeep opportunities but in general a very nice resort at this price point. The greatest asset to this facility were the people. Jorge ,Josue, Oscar, David Italian restaurant were an unbelievable team. Their attention to customer service was noted (made our beach romantic dinner exceptional) Adrian Jesus and Alvaro pool side…made us feel important and cared for. Yovanetti and Angel in main lobby made our evenings perfect. Remembered what we were drinking and were constantly hustling (Yovanetti never walked always moving with a purpose). Ilsa, Carolina were super special…loved them Blue team rocked! Our favorites were Ken, Arturo and Adela! Thanks for having us!
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Make sure you bring sun block and bug spray.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 2 days ago
Dear kennygarcia07:: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kymber G wrote a review Mar 16
1 contribution
+1
The Blue Team at Ocean Maya Royale (Adela and Kendall were specifically fantastic, positive, engaging and super high energy!) were SO amazing. They were all so natural and welcoming of everyone. Really engaging people to get involved in activities and just ensured everyone was having a GREAT time! I would highly recommend this resort to others and get in touch with the Blue Team. You won’t be disappointed!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julie M wrote a review Mar 15
2 contributions2 helpful votes
This resort is a smaller resort which makes it way more of an intimate and fun experience. The staff get to know you by name, and you feel right at home. The entertainment staff (especially Kendell) made this entire trip though. The laughs provided, the games and entertainment, make you feel like family. My favourite bartender was Miguel, he was always so friendly and ready to start your day off the right way . Food has been great, Beach is clean and beautiful.
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Date of stay: March 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 4 days ago
Dear P265NUjuliem: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Russ P wrote a review Mar 15
Akron, Ohio66 contributions57 helpful votes
Nice, but not a great beach/ food was very good compared to other resorts we've been to. pool chairs go fast, people will leave a towel and not use the chair most of the day, ugg. they have rules about flushing toilet paper, you have to dispose of it in waste paper basket,, kinda gross.
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Date of stay: August 2023
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Trip type: Traveled as a couple
Room Tip: Pools get crowded fast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 4 days ago
Dear 562russp, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the food quality to be very good compared to other resorts you've visited. We strive to provide a satisfying dining experience for all our guests. Regarding the beach and pool chair availability, we understand your concerns and apologize for any inconvenience you experienced. Your feedback will be shared with our team to see how we can improve the situation and ensure a more enjoyable experience for everyone. Regarding the rule about flushing toilet paper, we apologize for any discomfort this may have caused. This practice is in place to ensure the proper functioning of our plumbing systems, and we appreciate your understanding and cooperation. We value your feedback as it helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour59227841333 wrote a review Mar 13
4 contributions1 helpful vote
My wife and I have been there several times over the past 10 years. It's actually our favorite resort. It's not to big eay to get around. Great food. It's adults only so more romantic than others. The itilian restaurant is right near the beach.
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Date of stay: April 2023
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Trip type: Traveled with family
Room Tip: Definitely worth the price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 4 days ago
Dear Tour59227841333 Thank you so much for your continued loyalty and for sharing your positive experience with us. We are thrilled to hear that our resort holds a special place in your hearts and that you have enjoyed multiple visits over the past decade. We're delighted that you appreciate our resort's intimate size, delicious cuisine, and romantic ambiance. Your kind words about our Italian restaurant and its proximity to the beach are truly appreciated. We look forward to welcoming you back for many more memorable stays in the future. Warm regards, Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MrDalvin wrote a review Mar 13
London, United Kingdom119 contributions77 helpful votes
My client booked me here as I was working a event next door over 3 days. When I first looked at the website everything looked fine and it seemed like a decent hotel resort. I really should of dug deeper! So me and wife arrived in Mexico and stayed in Tulum for a few days which was great before heading to Ocean Maya Royale. Upon checking in the rude staff on reception ripped me off with a $1k cost for 3 nights stay for my wife who wasn't included on my booking. On any hotel site it would be of been $300 cheaper or more. Great start. Our room isn't ready so they insist we have some lunch. Hardly anything left. I have a barely edible burger and the wife has a mediocre salad. Once at the room the cleaner still hasn't finished so everything is wet inside. The bathroom, the floor. No towels. The safe doesn't work. I have to leave for my first night of work so I head to reception and my wife comes with me. I tell reception the issues and leave. My wife then messages me that the staff at the reception are incredibly rude and tell her to gather all belongings as they are moving us. I never asked to be moved I just wanted the issues fixed. So my wife who is very small has to pack all the bags again and the staff are just about helpful with moving to crappier room with two beds? We are a married couple why do we need two beds? Idiots. If you want to get some sleep DO NOT STAY HERE. Every night they have a super loud performance or DJ. When I called the reception about the noise they seemed to care about the 20 people watching the show then customers wanting to sleep. I spoke to reception again about all the issues and never happened. No refund on the rip off price or a better room for moving us to a crap one. Also the Mexican restaurant is a insult to local Mexican food. The Ceviche is probably the worst we have ever tried anywhere in the world. On the last night we tried the Italian. Everything over salted and again a insult to Italian food. The main buffet restaurant is ok just about. Eat things that look fresh or cooked well to avoid sitting on the toilet all night. Yes I got a dodgy tummy on my way home to top things off. Some people that have never experienced anything better probably love this place but its awful. Avoid. They even think they are 5 stars. More like a 0.5. On the first night when my driver picked me up who's a local even said 'Why are you staying here?' that summed it up.
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Date of stay: March 2024
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Trip type: Traveled on business
Room Tip: Avoid if you want to sleep and get some rest. Avoid if you want don't want food poisoning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 4 days ago
Dear MrDalvin: We are truly sorry to hear about the disappointing experience you had during your stay at our resort. Your feedback is incredibly valuable to us, and we sincerely apologize for the issues you encountered. We regret any inconvenience caused by the pricing discrepancy and the condition of your room upon arrival. Such experiences do not reflect the high standards of service we aim to provide. We apologize for any inconvenience during your room relocation and any misunderstanding regarding your preferences. Your feedback regarding the noise disturbance and dining experience has been duly noted, and we will address these areas to ensure improvements are made. We genuinely appreciate your feedback as it helps us identify areas for improvement. We regret that we fell short of your expectations, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caitlyn J wrote a review Mar 10
Mexico3 contributions
Where to start! At the very beginning I was worried because i am a review girl and i saw many reviews bad talking from this hotel. Mostly of them really judgy. It took me 1 full day to get in love with this place and it’s people. Everybody is so friendly and lively here (some of them like in the front or security guys they are not the most sympathetic but well, anyways) there’s a lot of people to highlight just for the fact they work hard every single day like my best entertainer kenddell. He did amazing every day by the pool remembering our names and giving us a warm good morning smile, every single day. He is the most thoughtful guy I’ve ever meet on a resort Adela was so nice and kind. Ana on the main buffet was so cute and friendly. Jorge at the lobby bar. Jonny, ever and Miguel at the pool bar. There’s just a few out of many workers here that makes your vacation better. To the people who complain about little things. Remember you’re having what you paid. If you are expecting luxury and fancying check out other hotels where you’ll probably pay the double or triple from here.
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Date of stay: March 2024
Value
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Trip type: Traveled as a couple
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Response from Ocean Hotels, Director General at Ocean Maya Royale
Responded 4 days ago
Dear 616caitlynj: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$219 - $399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
320
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCEAN MAYA ROYALE - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Riviera Maya/Playa del Carmen, Mexico)

Frequently Asked Questions about Ocean Maya Royale
Which popular attractions are close to Ocean Maya Royale?
Nearby attractions include Social Pubcrawl Playa del Carmen (2.6 miles), Playa Punta Esmeralda (4.1 miles), and Punta Venado Bike Park (4.3 miles).
What are some of the property amenities at Ocean Maya Royale?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Maya Royale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Maya Royale?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Maya Royale?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Maya Royale?
Conveniently located restaurants include Sotavento, Casa Amate, and Cocina Milagro Restaurant.
Are there opportunities to exercise at Ocean Maya Royale?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Ocean Maya Royale?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Maya Royale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ocean Maya Royale?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Ocean Maya Royale?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (6.9 miles) and Roan Experiences (5.3 miles).