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Ocean Maya Royale

3.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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3,867 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oak Forest, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at OMR from November 15-19. From the moment we stepped into the lobby, we were greeted by friendly and helpful staff members. Everyone who worked there whether they were a waiter, bartender (Oli is amazing!), groundskeeper or maintenance, had a smile and an "hola" for you. The grounds are immaculate and have a very tropical feel. We loved... More

Was this review helpful? Yes 6
Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Intro-My wife and I stayed here on Halloween and the first week of November. The service was amazing! The grounds were beautiful. We have been on 15 AIs and 8 to Riviera Maya. We started staying at adults only places years ago. I can't believe the awesome value we received! What an amazing, romantic and relaxing trip! Staff-They are what... More

Was this review helpful? Yes 4
Middlesbrough, United Kingdom
16 reviews 16 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited this hotel in 2012 and decided to go again in November 2014. Everything we loved about this place first time round was still there with one added extra - a new restaurant - The Blue Moon - which became our favourite. On arrival we found that the room we were allocated, 704, was in the same block of... More

Was this review helpful? Yes 9
Lititz, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed from Nov. 8-15, 2014. This is a beautiful, well-kept resort, with great pools, service, and staff. Vicente in the buffet (for breakfast) and at El Charro (lunch), Miguel at the pool bar, concierge Jorge, desk staff...all very friendly and nice to get to know. Our room was nicely appointed with a great location and views (building 7), but... More

Was this review helpful? Yes 5
Sutton Coldfield England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at Ocean maya Hotel from 25th October for 16 nights. We travelled with friends who we met at the sister hotel in Dominican Republic Ocean Blue & Sands last October. e really enjoyed our stay, the food was very good and the staff were very attentive. Lindsay the Thomson Rep was excellent, never met a Thomson Rep so... More

Was this review helpful? Yes 5
Union bay,BC
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

First time here loved the hotel. Food was excellent along with the service. The spa service was really good especially massages. They do need to fix there hot tubs, they have poor jets and were Luke warm

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Traveled with a group of 17 people we stayed for 5 nights had a great time. Service at the pool bar from Nacho was great. At the main bar Oli was great he always recognized people from our group and myself, ask for the Oli special. Hugo was a great bell boy and always willing to help. Of the restaurants... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This resort is amazing everything from the room to staff to food was brilliant and I can't find many faults , the few we found were minor and could be easily sorted should the hotel wish to do so . 1. Our room was not cleaned and we had no fresh towels most days until 17.30 which is obviously a... More

Was this review helpful? Yes 4
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Sorry it's late !! Firstly I would like to say to the manager I have never been to a hotel where ALL the staff are wonderful I never saw a miserable face, Carolina in the lobby was a delight always smiling . A thank- you to Lindsay and kitchen for my husbands Birthday cake he was over the moon !... More

Was this review helpful? Yes 4
Medina, Oh
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Ocean Maya November 7-15. We were met by Edgar when we arrived at the hotel and made my wife and I feel like we were special guests. I was surprised to find that the main lobby is open to the outside and seems like a palace. The grounds are beautiful and the resort feels more like... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

4,220 photos of this hotel

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Pool/beach area (986)
Dining (327)
View from room (169)
Hotel & grounds (833)
Room/suite (351)
Bathroom (45)
Business center/function rooms (7)
Family/play areas (15)
Other (1433)

Management photos: Courtesy of the property manager

All management photos (55)
Room/suite (14)
Hotel & grounds (10)
Dining (8)
Pool/beach area (10)
View from room (2)
Other (11)
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