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All 198 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #39 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
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3,249 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plainfield
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having deliberated for a long time on where to go in April we took our Apple Reps recommendation and went to OMR. The 2 previous years we had been to Puerto Vallarta and loved it! We were reluctant in giving it a try but we are glad we did. Check in was a piece of cake as was check out.... More

Was this review helpful? Yes 2
Moose Jaw, Canada
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I visited the Ocean Maya on our first ever Mexico vacation this month. We loved it. This resort is super clean, and we were impressed with the large number of employees always at work on the grounds and around the resort. Our room was very nice and cleaned impeccably. The staff were all extremely friendly, we especially... More

Was this review helpful? Yes 2
edmonton
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The pro's: I loved the smaller hotel/resort experience of this location and not having to stand in line for a la carte restaurant reservations!! We have stayed in numerous all-inclusives throughout Mexico and Cuba and this has been one of my favourites by far. It is small enough to be very well-maintained and clean; all staff are incredibly friendly and... More

Was this review helpful? Yes 1
Madison Heights, Michigan
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Ocean Maya Royale from April 9th-16th, 2014 for our anniversary. From the time you walk into the lobby, it is impressive! We were presented with a welcome pina colada while checking in! Check in went very smoothly. Our luggage was set aside and we were told not to worry about it, it would... More

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Just got back from Mexico. Stayed in Ocean Maya Royale. The hotel and their staff were very good, nothing was a problem to them. The surroundings and facilities were great. The Thomson representative, Kelly was brilliant. Had to reorganise a trip and the service from the Thomson 24/7 help email service was first class. The email was sent very late... More

Was this review helpful? Yes 1
Crofton, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a lot of fun at Ocean Maya Royale. The staff is very friendly and try to be as accommodating as possible. The two swimming pools were nice and were right next to the beach. Mostly, the food was good; the individual restaurants were better than the buffet, but the buffet still had a nice variety. The grounds are pretty... More

Was this review helpful? Yes 2
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am writing this review a year later, but I remember staying at this hotel like it was yesterday.It's an adult hotel.Me and my husband (Iam 24/husband 25 yrs old), mom and stepdad stayed here for a week. First day the stuff was friendly and greeted us with a warm welcome. They gave us our room keys and said they... More

Was this review helpful? Yes 2
Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I went back to Ocean Maya Royale for our second time over my spring break, April 13th thru the 17th. We loved it so much last year, we couldn't wait to return. I had read on this website that some people emailed Maria Lopez to request a certain building, so I did this as well and requested... More

Was this review helpful? Yes 3
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

This review feels slightly unfair, as we decided to try out an all inclusive package as a change, seeing as how we have always gone with the boutique style of holiday in the past. Unfortunately, we were extremely disappointed but, in fairness to the hotel, this is probably not because it was below the usual standard for this style of... More

Was this review helpful? Yes 1
Margate Kent England
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is a bit late but we had a very good time in January when we stayed at this hotel following our retirement and it certainly allowed for a relaxing time in the sunshine. Issue: we had travelled with Thompsons who advised that as no one else on our flight was going to this hotel that we should get a... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Family Hotel in Playa del Carmen
#54 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Official Description (provided by the hotel):
.Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancún. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Effective May 1, 2011 Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for honeymooners, couples and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience ... more   less 
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Also Known As:
Ocean Maya Royale Hotel
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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