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All 199 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #40 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Laura C Westminster, Colorado, United States
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3,666 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Westminster, Colorado, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Tony, Miguel and Nacho are the best bartenders! The rooms and restaurant staff were great too! Overall such a wonderful experience we are already looking to book this place again. The only things we would change is the music at the pool-- too much electronic music, and the fact that someone tried to give us a sales presentation and was... More

Was this review helpful? Yes 8
Grand Rapids, Michigan, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a six-day stay at the Ocean Maya. Everything was perfect! The food was the best we've ever experienced at an all-inclusive. Ignacio Hernandez Nunez at the pool bar was fantastic each day! The staff was all extremely friendly and everything was spotless. We will be back next year and would recommend to anyone looking for a... More

Was this review helpful? Yes 9
Melton Mowbray, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were very worried after booking this holiday and then reading tripadvisor BUT all for no reason, yes ok the some pillows were hard but some were soft.............. After a 10hour flight and transfer we were met by a "hola" smile and a welcome cocktail. Checking was swift. Our room was in block 14 ,although close to the main entertainment... More

Was this review helpful? Yes 8
Swindon, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from a lovely 2 week holiday at the ocean maya with brilliant service where the staff are friendly and helpful. The hotel provides a variety of activities and entertainment which we enjoyed throughout our stay particularly the use of the kayaks at the beach centre which are free( however it would of been nice to of... More

Was this review helpful? Yes 9
Mesa, Arizona
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Ocean Maya for our 6th time from August 21 until August 28th 2014. The entire operation just keeps improving every time we stay. The customer service driven and friendly attitudes of the General Manager Giovanni Gil, the entertainment director Miguel and his staff, Fernie, Daniella, Pancho and Ajavel always make us feel welcome and even though... More

Was this review helpful? Yes 12
Normal, Illinois
Contributor
15 reviews 15 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I would like to start my review by mentioning we have stayed at several resorts in this area. We have stayed at Secrets, Valentine, Gran Bahia, to name a few. We prefer adults only, and anymore, my husband will not even consider a resort with kids. Prior to finding Ocean Maya Royale we had stayed at Catalonia Royal Tulum. The... More

Was this review helpful? Yes 17
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from a 2 week stay at this resort and found almost everything perfect a few little niggles but they were so small. The worst thing for me was the music at the activity pool absolutely dreadful we spent our time at the quiet pool but could constantly hear boom boom boom just a change of music... More

Was this review helpful? Yes 7
Nova Scotia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Comfortable, friendly, unpretentious, clean, and compact best describe our impressions of Ocean Maya Royale. Food was very well done and varied. Mixed drink menu had lots of choices for regular guest or Privilege. Corona beer on tap was not too bad. Johnny Walker Red available and black for privilege. I loved the Mojitos! White wine is very watery though red... More

Was this review helpful? Yes 16
Denver
Top Contributor
94 reviews 94 reviews
34 hotel reviews
253 helpful votes 253 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I have visited all-inclusives in Mexico (mostly in the Riviera Maya) approximately 30 times since 1999 and, although we've enjoyed all but a couple, we rarely return to any particular one, mostly because we like to try new ones. I say this because after we had been at the Ocean Maya Royale less than 24 hours, my... More

Was this review helpful? Yes 17
Contributor
14 reviews 14 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I’ll start off on a positive note and say that overall this was a very nice, clean, and well-kept adult only resort. It is actually located in Riviera Maya and not Play del Carmen like the address indicates. My fiancé and I just returned from a 3 night stay for my birthday weekend and although we have mixed reviews, we... More

Was this review helpful? Yes 13
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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