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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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1 room 1 guest
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4,690 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
4 of 5 stars Reviewed 2 days ago NEW

I really cannot say ENOUGH about the service and attention at the Ocean Maya. Everyone is so kind, generous and sincere and it really made the trip for us! The rooms are nice and clean with everything you need (except for maybe more mirrors!). We had three single 30-ish girls and we were very happy. It is more of a... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Ocean Maya is a smaller resort with an amazing staff. The size of the resort makes for a family type of environment, just with adults. This was a plus. The beach was the best I've seen as other resorts had mounds of seaweed along the coast. The pools were so amazing. The room was nice, we were upgraded to a... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 3 days ago NEW

The rooms are really nice just be careful of where they put you. The first building we were put in was way in the back and it smelled over there. That was building 24. Then we asked to change our room and the staff was more than happy to help. After they gave us a few options we chose a... More 

Was this review helpful? Yes 2
Newark, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The most friendly staff I have ever encountered. Every person we encountered went out of their way to make us feel welcome and pampered. The activities at the pool were so much fun and the staff did a great job, Very nice group of young people and they all took the time to get to know us and make sure... More 

Was this review helpful? Yes 2
Johnston, Rhode Island
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A wonderful trip if you like HOT, HOT weather in August(100 during the day and 85 at night). The food was good, The room was fine and clean. The staff was fantastic. Two staff members that stand out were Jennifer and Farah which did a lot of activities during the day.. They always had a smile on running their events... More 

Was this review helpful? Yes 5
Kettering, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I'm a little delayed in writing this review as we returned from our honeymoon in March 2015. None the less this was a fantastic place for our two week break. We stayed in one of the honeymoon suites! Room was fantastic, spotless everyday, mini bar restocked daily, hot tub great! Food was great in all the restaurants, we particularly liked... More 

Was this review helpful? Yes 3
Guttenberg, New Jersey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great place with people working in there. We were welcome by Benji from guest service and gave us our welcome drinks. He explained everything about the Resort and the restaurants. The lobby bar was open 24 hrs and Oli the bartender was great. We had so much fun every night. Our restaurant server Virginia was great for breakfast and lunch... More 

Was this review helpful? Yes 3
Boston, Massachusetts
1 review
3 of 5 stars Reviewed 4 days ago NEW

I was there with my husband from. August 23-28. First when we arrived no welcoming no drink or anything;the front desk tried to get us to pay 120$ more a night for a jacuzzi room but we declined. When we were called for our room we soon to find out we had a room with a jacuzzi anyways; they clearly... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from 14 nights at this hotel and can only say good things about it. Rooms nice, food excellent, staff incredibly friendly and helpful. Several different on-site restaurant options meant you could vary your eating experience every night.

Was this review helpful? Yes 1
london
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our fourth visit to Ocean Maya Royale in 11 months ! We were so impressed on our previous visits that we opted for a 3 week stay this August We flew out with Thomsons on the Dreamliner and can only say what a smooth flight we had , once again ,in both directions and top marks to their... More 

Was this review helpful? Yes 10
Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
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5,785 photos of this hotel

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Pool/beach area (1334)
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Room/suite (465)
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Dining (526)
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Bathroom (61)
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Business center/function rooms (8)
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Other (1375)

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Amenities (29)
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Beach (38)
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Junior Suite (45)
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Pool (40)
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Restaurants and Bars (114)
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Romance Suite (66)
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Standard Mayan Deluxe (52)
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The Hotel (95)

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Room/suite (16)
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Hotel & grounds (13)
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Dining (8)
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Pool/beach area (11)
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View from room (2)
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Other (14)
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