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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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4,607 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,170)
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West Bromwich, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and my partner went to Mexico in May for 10 days...It was simply amazing! It's an amazing country and we had moments that will live forever in our memories. The hotel...Top notch, we could fault only one thing... The Chinese restaurant is not very good but that is the only fault! The beach is loverly yes it gets seaweed... More 

Was this review helpful? Yes
Festus, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ignacio Miguel and Absulon did a great job again at the pool bar. Quick service with a smile. Last year the main bar in the hotel lobby was not a place where people Hung out but this year Oli and Tiger made Round 2 a pleasant surprise. The overall service was excellent and this is a resort I would definitely... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a wonderful resort. Please visit Oli the bartender. He works nights and is the best bartender. Also, please visit XPLOR. It's fun and exciting. When at XPLOR, do the ziplines first because you don't want to get stuck doing them close to when it's time to leave.

Was this review helpful? Yes 3
Savage, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 10 days in July. Let me start off by talking about if you should upgrade to Privilege or not. DO IT! Anyone saying not to is either jealous or crazy. It is well worth the few bucks to upgrade. Special beach access with server, you can make reservations at the restaurants, others cannot, top shelf liquor, bigger... More 

Was this review helpful? Yes 10
Halifax, United Kingdom
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Flights brilliant plus staff Dreamliner great Totally peed off though with children in premium (ages 2-8) about 6 of them running around on day flight AND night flight... So so not fair!! Mexico airport a breeze. Mini bus to hotel took 30 mins. Staff great and hotel wonderful. Beach terrible masses of seaweed due to back end of hurricane Carlos.... More 

Was this review helpful? Yes 7
Solihull, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

All round fantastic time , I'd definitely recommend going before September as we had about an hour a day of rain however 30 seconds later was not a cloud in the sky , love the fact this hotel keeps the mangrove by the beach always good to see a hotel doing there bit , the device is impeccable and horhare... More 

Was this review helpful? Yes 3
Bicester, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived at the hotel in the afternoon 3rd June for two weeks after a brilliant flight on a Dreamliner and a not so brilliant Cancun airport. All the planes arrive at the same time it creates complete chaos with horrendous queues through the new security scanners the have installed. This is one of the best hotels I have stayed... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

My partner and I are just back from an amazing 2 weeks at the gorgeous Ocean Maya Royale! I was a little sceptical after reading a few negative reviews- mainly about bad food and loud guests! Personally we thought the food was great- it was fantastic to have so much choice with the various restaurants. Blue moon and Yokoso were... More 

Was this review helpful? Yes 7
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We went to ocean maya royale for two weeks and was disappointed with this hotel. Firstly, they can't cope with the amount of guests at mealtimes, there isn't enough tables, crockery or cutlery and its like a free for all trying to find some. The pool was looking dirtier and dirtier by the end of our holiday. Lots of sand... More 

Was this review helpful? Yes 3
Oldham, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great hotel, travelled on Thomson Dreamliner and upgraded which was well worth it. Enjoyed our stay here, shows were pretty good, not too long. We had the dreaded seaweed but you can't blame the hotels for that!...themed restaurants were good and we did try them all...Bluemoon was the best for us. Main buffet restaurant was good for every meal.. No... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
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5,624 photos of this hotel

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Dining (526)
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Bathroom (61)
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Amenities (29)
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Beach (38)
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Junior Suite (45)
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Pool (40)
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Restaurants and Bars (114)
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Romance Suite (66)
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Standard Mayan Deluxe (52)
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The Hotel (95)

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Hotel & grounds (13)
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Room/suite (16)
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Dining (8)
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Pool/beach area (11)
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View from room (2)
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Other (14)
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