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All 198 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #39 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Megan123311 Chicago, Illinois
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3,228 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Enjoyed our second trip to Ocean Maya Royale. The perfect place for couples who want to spend time together in a gorgeous place, and be treated like royalty. Visited from April 9 to April 14, 2014. Blue Moon restaurant is a new addition, and we enjoyed the food at the Blue Moon martini. We enjoyed the Privilege upgrade and feel... More

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Birmingham, United Kingdom
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My Boyfriend and myself enjoyed 2 perfect weeks at this Hotel. We loved every second of it and was so sad leaving. Lets start with the one negatives that we had; - Entertainment on the evenings was limited, there need to play some music in the lobby once entertainment has ended. Positives; - Check in was easy - Standard room... More

Was this review helpful? Yes 7
Fond du Lac, WI
19 reviews 19 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my second trip to this hotel. First I really liked the room I had on the previous trip. The room was 3308. It is on the second floor with two queen size beds. It was always very clean and the staff always smiled and said Hello whenever you saw them. I also like this hotel because it is... More

Was this review helpful? Yes 5
Grand Blanc, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I had a great 7 day getaway here at the Ocean Maya Royale. The restaurants were great! The service was impeccable. We really enjoyed interacting with the staff! We were very appreciative of the service from Daniel Ava Castro and Gualeio were both excellent! We will recommend it to all of our friends!

Was this review helpful? Yes 2
Denver, Colorado
1 review
1 of 5 stars Reviewed 3 days ago NEW

What does it mean to be a "privileged" guest? It means NOTHING. You pay extra, wear a fancier bracelet and have access to chairs with cushions on the beach. It does not give you better rooms or amenities, better alcohol brands, reservation privileges or better food. We were privileged and yet our rooms were furthest from the pool and beach.... More

Was this review helpful? Yes 1
Chicago, Illinois
1 review
1 of 5 stars Reviewed 4 days ago NEW

The property itself is OK and I may have had a decent time if not for the ABYSMAL customer service. The people who work here (outside of the servers at the one nicer Italian restaurant) could care less about the guests. We had nothing but issues with everything from checking in to to arranging transportation and making dinner reservations. Which... More

Was this review helpful? Yes 4
Aurora, Illinois
1 review
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First, I need to address the most recent negative reviews and remind people that this resort is by all accounts, a lower budget resort. Because of this, there are some things that simply won't compare well to the high-priced places. Next, why in the world would you complain about things that have been commented on OVER AND OVER in the... More

Was this review helpful? Yes 26
Southern Alberta
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My better half and I returned a few days ago from a most enjoyable 10-day visit to the Ocean Maya Royale. The Ocean Maya is about a 40-minute drive from the Cancun airport (which seems more efficient than the last time we were through there a few years back), and within a cheap taxi ride of both Playa del Carmen... More

Was this review helpful? Yes 13
Cincinnati, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from a 1 week vacation at Ocean Maya Royale that was very enjoyable. The grounds are beautiful, staff is very friendly, the beach is great for walking, and very pretty. The entertainment staff asks you to get involved in activities, however they are not pushy. Mario is full of energy and helped make the vacation entertaining. Tony (at... More

Was this review helpful? Yes 7
Cheltenham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent two weeks at OMR in March to celebrate our wedding anniversary. Although a bit sceptical we decided to treat ourselves and upgraded to Privilege, I should not have worried as it was a great choice and we treated well above what we expected. The staff at Privilege, who I shall mention later, were so friendly... More

Was this review helpful? Yes 4

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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Family Hotel in Playa del Carmen
#42 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Official Description (provided by the hotel):
.Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancún. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Effective May 1, 2011 Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for honeymooners, couples and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience ... more   less 
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Also Known As:
Ocean Maya Royale Hotel
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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