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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Best prices for: 1 room 1 guest
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Ocean Maya Royale
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4,391 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northampton, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

Like many of the hotels in this area, the Ocean Maya is set back apex a Kilometre from Highway 307, through a 24hr security presence. The grounds along the approach ( and everywhere in the hotel complex) are immaculate, leading to the impressive entrance. After a 10 hrs flight & gruelling 2hrs through Mexican immigration processes, we received a warm... More 

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Livingston, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Lovely relaxing break. Hotel beautiful rooms and the grounds. Food was great with 5 resturants to choose from. Staff are wonderfull cannot do enough. Was stung whilst swimming by a stonfish the lifeguard and rest of the staff were great, knew what to do straight away. Lots of people were getting taxis into playa del carmen. If you walk down... More 

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London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Let me start by saying ignore the negative reviews about this little gem, its a great place to stay and the staff work there backsides off and that means all the staff from the maids to the barmen, always a smile and a Hola signor brilliant just brilliant. I read a couple of reviews before we travelled and some were... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I just got back from our stay here. We were with a group of about 22 people. This was mine and my husbands first time in mexico and we absolutely loved it! The staff is beyond friendly and were happy to help with anything we needed. The resort is beautiful and the rooms are lovely! Super clean.... More 

Was this review helpful? Yes 1
Stevenage, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had booked a Thomson holiday and flew from Gatwick on the Thomson Dreamliner in the extra space seats. The plane is very comfortable with plenty of leg room, they could provide more toilets for customer use. The food was adequate. I do have to say that we were very disappointed with the service provided by the cabin staff. They... More 

Was this review helpful? Yes 4
Windsor, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort was awesome! I never stay at the same resort twice but I would consider coming back to this one. I couldn't get over how clean everything was. There are no cats wandering around to make you sad. We had deer and coatis right outside our room every morning, not begging, just being their beautiful selves. It was so... More 

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked this hotel through Thomson, we flew from newcastle on the dreamliner premium, first of all if you have any kind of dietary needs please take your own meals onto the plane. i contact Thomson 12 weeks before myself and my girtlfriend flew to explain she was allegic to certain types of food, i thought at the time the... More 

Was this review helpful? Yes 6
Inverness, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked through Thomsons who were very helpful. As we had a wheelchair user with us we had to make sure it was wheelchair friendly. Its the best resort we've stayed in for wheelchair accessibility. Only two small points. One was there was no disabled toilet by the pool and the other was access to the beach was not great... More 

Was this review helpful? Yes 4
East Midlands
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Beautiful Hotel, friendly staff, lovely food, amazing weather. would recommend this hotel to anyone looking to escape for a week or so. Lovely bottle of sparkling wine in our room upon arrival. Only draw back is the hotel is a little remote but to us this wasn't an issue.

Was this review helpful? Yes 1
Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I got married at Ocean Maya Royale last month. The whole trip, and especially the wedding, was better than I could have ever imagined. Our wedding planner, Claudia, went above and beyond the entire trip to make sure that not only our wedding was perfect, but that our guests were happy as well. The level of customer... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
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Romance Suite (66)
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