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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ocean Maya Royale
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Ocean Maya Royale
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4,218 reviews from our community

Traveler rating
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    203
    136
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2,521
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff at the hotel really made for a exceptional stay. Everyone was extremely friendly always had a smile on their faces. The pool bartender Nacho came up with some excellent drinks. The Mexican restaurant was very tasty and staff headed by Jorge made great recommendations on what to try. The rooms were clean and comfortable.

Was this review helpful? Yes 2
Maidstone, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a great time with my adult son and his girlfriend, the hotel grounds and appearance were very good, the catering varied and in our opinion catering for all tastes, from snacky lunch meals, evening buffet to a la carte style specialist restaurants. Overall a really nice location. The only minor negative; the activity / poolbar pool became quite... More 

Was this review helpful? Yes 5
Amarillo, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We visited this hotel the first of March. The price was great and I feel like it was well worth. We checked reviews often before we went and were surprised that people are so picky. We did the privilege suite and not sure I would do that again. I think I would have rather stayed closer to the pools and... More 

Was this review helpful? Yes 3
Ontario, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed mid February 2015 for 7 days. The food was great, enjoyed each restaurant, the Italian was my least favourite but was still good. I miss my mayan coffee at El Charo.... The rooms were a great size, minor complaint was they cleaned the rooms late in the afternoon, I understand there are plenty of rooms but at least... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fantastic 2 weeks at this hotel March 2015.. impeccably clean, staff can not do enough for you. Rooms are excellent size, and they are spread over the grounds in blocks of 6.. The grounds are kept immaculate, with wildlife running around free, makes it very interesting everytime you leave your room.. You have the choice of 5 restaurants, and I... More 

Was this review helpful? Yes 5
Centreville, Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

with five other couples. It has almost become a second home...The staff at this resort are wonderful. A special thank you and congratulations to Jorge, who was our waiter two years ago at The Privilege breakfast room, who is now the manager of the Mexican restaurant. We could tell him what night we would be visiting his restaurant and everything... More 

Was this review helpful? Yes 3
Nova Scotia, CANADA
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked here for our first week of a two week vacation. Weeks prior to leaving, our travel agent asked if we would voluntarily switch to OMR's family resort and receive a free week to be used within the year. They obviously were overbooked. We said 'no way' as we choose adults only resorts for a reason (no children). Upon... More 

Was this review helpful? Yes
Northampton, England, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had an amazing two weeks at this hotel made extra special by the fantastic staff especially Claudio on the Libby bar who catered for our every need whatever time of night. The food was gorgeous at all restaurants but I would say the blue moon was my favourite, the rooms were clean and a good size. Seeing all the... More 

Was this review helpful? Yes 9
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall it was a lovely stay and the hotel itself was excellent and the staff exceptional. Especially Claudio the night barman, he was so pleasant an helpful and his cocktail at two in morning were legendary!!! We were however disappointed that we did not have a white sandy beach or torquoise sea to swim in and that we couldn't book... More 

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A group of us stayed at the Ocean Maya Royale from March 13-16. We were there for my cousin's bachelorette. The grounds are beautiful, food was good, and staff were very nice. I especially want to commend Lythai from guest services who helped plan an amazing dinner on the beach our last night there. She was very professional and so... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Entertainment staff(72)
  • Very nice(52)
  • Pool bar(46)
  • Great time(33)
  • Japanese restaurant(28)
  • Beach area(27)
  • Italian restaurant(21)
  • Room service(16)
  • Very good(9)
  • Coco bongo(8)
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Amenities (29)
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Beach (38)
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Junior Suite (45)
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Pool (40)
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Romance Suite (66)
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The Hotel (95)

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Other (11)
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