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Ocean Maya Royale

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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ocean Maya Royale
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4,503 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,150)
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2 reviews
3 of 5 stars Reviewed yesterday NEW

This resort in my opinion is for a couple who doesn't like to do much but laying on the beach or around the pool. The resort shuts down around 12 p.m . There is no night life at all. No clubs, they do have a theatre that substitutes as a club. The bar in the lobby is open 24 hrs.... More 

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Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This two week all inclusive adults only holiday break was the first vacation my boyfriend had had for 5 years, so as you can expect our expectations were pretty high. We were not disappointed. We paid the extra for premium seats on Thomson new Dreamliner and it was worth it for the extra legroom and comfort for the 9 hour... More 

Was this review helpful? Yes 3
OH, USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Overall I thought the hotel lived up for what we paid. Only warning I will give you is when you arrive one of the hotel employees will grab you to tell you about the hotel - they also try to get you to this VIP breakfast which is really a 1 hour presentation - I think you might get like... More 

Was this review helpful? Yes 2
cornwall
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort is a great place to go and have fun and relax. We checked in at approx 11 a.m and had our room by 2p.m. When checking in the told us our concierge would explain the resort to us, so we sat with him to find out he's all about timeshares. We quickly left him behind. Rooms are very... More 

Was this review helpful? Yes 4
North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived and were immediately greeted with a refreshing icy drink. The server said there was no alcohol in the drinks and saw our looks of disappointment, so she came right back with frozen margaritas for everyone without us even asking. Checki-in was a breeze. We opted to upgrade to Privelige service, but not room. Our room was awesome. Claudia... More 

Was this review helpful? Yes 4
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are still at the hotel with only a few days left of our two week stay. This hotel is beautiful. The gardens, pools, hotels rooms are all perfect. There are deer, coati's and iguanas everywhere, it's like staying in a zoo and this was one of my favourite parts of staying at Ocean Maya. We also saw a snake... More 

Was this review helpful? Yes 4
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This resort is very nice. The rooms were clean and the staff was friendly. The resort was not too large, so it was a short walk to all areas and restaurants. The food was average. Breakfast buffets were amazing. Anything you could want for breakfast, including made to order smoothies and omelettes made this meal one of the best.This trip... More 

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Ann Arbor, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was about 35 minutes from Cancun airport. It is right between Blue Bay Esmeralda and Secrets. We have been to 4 other resorts in Riviera Maya, but this was our first adults only. The resort is smaller, only 330 rooms, but it doesn't feel too small. There are 4 specialty restaurants that are first come, first serve from 6:30-10:00,... More 

Was this review helpful? Yes 3
N. Ireland
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a lovely hotel surrounded by trees it also has many wild animals roaming in the grounds Staff here generally aim to please and a little tip here and there is welcomed The food is excellent if you can't find something you like in one of the five restaurants there would be something seriously wrong The coffee shop has... More 

Was this review helpful? Yes 4
Whitehaven, United Kingdom
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great food excellent staff food was sublime rooms were luxurious ,easiest the nicest place I've ever stayed in my life!. Nothing was too much trouble for this hotel I can't really explain how good they were!

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
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