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All 199 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Ranked #39 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
amyryan21 Exeter, United Kingdom
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3,705 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel, can't recommend it enough! The service is unbeatable especially the staff. In particular Oli in the lobby bar who really makes you feel welcome... Thanks oli your the best barman ever! He makes sitting at the bar an enjoyable and entertaining experience :)

Was this review helpful? Yes 4
Victoria, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

Firstly the staff was awesome beside that things weren't great. Buffet not adequate. The Italian restaurant was very good. The coffee shop was great but didn't open until 4:00 pm. That was very disappointing. As for my room...construction all around me. It felt like they were going to drill right through my wall. Couldn't sit on patio because you would... More

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Avenel, New Jersey
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I have gone to many all inclusives. We find they are the best value for the money. This Resort was one of the most enjoyable we've been to. The food was good, the drinks were good,and have to say the staff stood out as exceptional. Oscar,AnnaIris,Virginia,Edgar,Guadalupe,Paula, and others that I unfortunately forgot their names,always gave fast service... More

Was this review helpful? Yes 8
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here from August 17 - August 23 and had a wonderful time. The customer service is EXCELLENT! I went with the privilege package and can say it was worth it. Ate breakfast in air condition building with an amazing view of the ocean. I didn't have to save seats because there were always seats available by the ocean,... More

Was this review helpful? Yes 9
yorkshire, uk
Top Contributor
93 reviews 93 reviews
31 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this adults only resort for 3 weeks & had an amazing time! Transfer from the airport took around 45 minutes. Welcomed with a refreshing drink during check-in which was quick & efficient, & meanwhile our bags were delivered to our room. Rooms huge - massive comfortable bed, ample storage, fridge & minibar with a welcome bottle of 'bubbly',... More

Was this review helpful? Yes 12
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Came here with my mom and sister in honor of my mother's birthday. Let's just say she had a lot of fun and remembers very little! The staff were awesome and always seemed to have a tequila shot ready for my mom. It was a very quiet and peaceful area. The beach is a little small but the restaurants more... More

Was this review helpful? Yes 7
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here with 3 of my friends in September 2014 , would not reccomend for friends holiday myself but this would be the only fault I have with the hotel, the rooms are perfect and cleaned everyday, the staff are fantastic and work so hard and look after you so well our favourite was Karolina and Oscar....Karolina always greeted you... More

Was this review helpful? Yes 5
Barriere, Canada
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We went to the Ocean Maya Royale to celebrate our honeymoon/anniversary and from the moment we arrived it was the most amazing experience of our life. We would highly recommend this hotel to anyone that is looking for a fun, friendly adult only experience. Check-in: was very quick and everything went incredibly smooth. We arrived before the 3 o'clock check... More

Was this review helpful? Yes 14
Red Deer, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really enjoyed my stay at this resort. I loved how the rooms were in little villas so it didn't feel so much like a resort. The staff were friendly and the facility was very well kept. The buffet and a la cart restaurants were outstanding! Some of the better food I have had at a resort. The pool was... More

Was this review helpful? Yes 9
maggieroses
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my third time going to this area in Mexico. The hotel was kept clean at all times. The staff was so nice and welcoming. Tila was our favorite waitress. She remembered us every night and remembered our drinks. The bar tenders at the pool were always joking and having a good time with everybody. The one was doing... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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