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Ocean Maya Royale

4.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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4,153 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed today NEW

I had such great hopes for our stay. There were many great things about this hotel, but it was just the little things... The grounds, rooms and pools were beautiful. The oceanfront was murky. The staff was friendly, when you could find them. Service was often slow, only once in our 5 days did we have poolside service and there... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just got home last weekend from a wonderful week at the Ocean Maya Royale where we were treated like royalty!! Everyone was fabulous there and we couldn't have asked for a more wonderful, warm, sunny getaway!! All the resort staff were wonderful, especially Luis, Sosa and the rest of the entertainment staff. Oli, the main bar bartender was so... More 

Was this review helpful? Yes 1
Dorr, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at this resort from Feb 21-28 with a large group of friends. I found this resort to be just as I imagined. The grounds were beautiful and since it is a smaller resort it was very easy to find the rest of our group. Carolina at the Mexican restaurant needs special recognition as she was so very friendly... More 

Was this review helpful? Yes 5
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great resort, the best part was that it was adults only. We had a great time as a group of 7 meeting others from around the globe and having a blast at the pool bar and if we wanted to relax more we just slid over to the quiter pool and drank from the bar at the Mexican restaurant. The... More 

Was this review helpful? Yes 7
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is everything it advertises. The food is above average for a resort as reasonably priced as this. The rooms are modern and well taken care of. There is plenty of room around the pool and in the sand. Past reviews regarding waiting long for bar service were certainly not my experience. The bars always had multiple bartenders that... More 

Was this review helpful? Yes 6
Ottawa
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed from Feb 21-28 with 6 other people and had a wonderful time. I've read some reviews from other's about the loud drunk people at the pool bar and I have to say that I met some wonderful people at the pool bar who paid to be there the same as everyone else and were having a great time. If... More 

Was this review helpful? Yes 9
michigan
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I along with a group of friends stayed at this resort Feb. 21-28. We all had an amazing time! The grounds of the resort are well kept. We got to see all kinds of wildlife everyday as well. The food was pretty good as well. They resort offers a nice variety-Italian, hibachi, Mexican as well as the... More 

Was this review helpful? Yes 4
Limoges France
Top Contributor
113 reviews 113 reviews
34 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We visited the Ocean Maya Royale, Cancun – Mexico in February 2015 having made the arrangements through Thomson Holidays. From the brochure description it looked ideal but unfortunately it did not meet expectations. The hotel is a delight, really well laid out and maintained. The accommodation comprises blocks of eight rooms surrounded by grounds that are immaculate. The hotel is... More 

Was this review helpful? Yes 7
Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There were 10 of us from 30's to early 60's. We had a GREAT time. Weather was perfect, resort was stunning and service was top notch. Loved the fact that it was adults only and had our fair share of fun at the swim up bar. Food variety was nice and very tasty. No lines always able to get into... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Amazing bar tender at the main bar, Oli remembered our names every time we came it & always welcomed us with a smile. "Lilly" @ Privileged beach,took care of us even day & even taught us Spanish. Overall great experience, highly recommend staying here.

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(77)
  • Very nice(57)
  • Pool bar(51)
  • Great time(36)
  • Japanese restaurant(33)
  • Beach area(33)
  • Italian restaurant(26)
  • Room service(17)
  • Free shuttle(11)
  • Grounds were beautiful(9)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Family Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen

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