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All 186 Playa del Carmen hotels »

Ocean Maya Royale

3.0 of 5
Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Hotel amenities
Offers & Announcements
Free Transfers
Ranked #56 of 186 hotels in Playa del Carmen
4.0 of 5 stars 1468 Reviews
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1,468 reviews from our community

What travelers say about this hotel
  • Very nice(44)
  • Entertainment staff(30)
  • Japanese restaurant(30)
  • Pool bar(25)
  • Beach area(25)
  • Great time(19)
  • Black bracelet(17)
  • HOT WATER(15)
  • Other resorts(13)
  • Free shuttle(12)
Traveler rating
    481
    535
    216
    140
    96
Only show reviews for Family (205) | Couples (659) | Business (9)
Date Rating
TAGJR_11
Manasquan, New Jersey
2 reviews
1 helpful vote
5 of 5 stars Reviewed February 10, 2012 NEW
2
people found this review helpful

Traveled with two other couples. The entire staff made us understand what "privileges" are all about! Thanks to Luis Castillo, Claudia Espinosa (guest services), we felt Very Special. We had a private dinner with Executive Chef, Deyanira Gonzalez that was Fantastic! Ivonc served our drinks at the "Privilege Section" of the beach and was the perfect host. It's true she... More

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69inMexico
Kincardine, Canada
1 review
3 of 5 stars Reviewed February 10, 2012 NEW

Have had great beaches along the Myan before. this resort has no swimming beach, just a break wall. The small piece of beach is not suitable for swimming as it is murky and filled with seaweed and garbage with a foul odor. Get used to the pool... More

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Marissa1976
Vancouver, Canada
1 review
1 helpful vote
2 of 5 stars Reviewed February 9, 2012 NEW
1
person found this review helpful

This resort looks great but it is no 5 star. My husband and I whent Privalege if you are thinking of this option save your money. I had read reviews of previouse guests bad and good and thought we would take our chances. We had simalar problems like the other guests. 1. They didn't have our room we booked we... More

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COstorga
Saint Joseph, Missouri
1 review
3 helpful votes
3 of 5 stars Reviewed February 8, 2012 NEW
5
people found this review helpful

I took my mom to this resort for her 50th birthday, as her first ever trip to Mexico. She was so excited as we made our way to the beach the first morning...only to find that the water was a nasty brown. While this isn't the resorts fault, it is a definite turn off. There were many things we liked... More

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judithWarrington
warrington
Reviewer
5 reviews
11 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW
3
people found this review helpful

We stayed at this hotel 3rd to 17th January and had a wonderful time. We upgraded to privilidge and particularly enjoyed the comfort and service at the beach area (Yvonnes' service was fantastic - within two days she knew our names, what drinks we liked at which time of the day) The staff are certainly the best asset of the... More

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dwirick
South Amboy, New Jersey
Reviewer
3 reviews
18 helpful votes
3 of 5 stars Reviewed February 6, 2012 NEW
11
people found this review helpful

My boyfriend and I stayed here from Jan 24-Jan 31. I am going to write this review in two sections. The first section will cover the "not so good qualities of the resort," whereas, the second section will highlight the "good qualities of the resort." I am reviewing in this way, because I want to demonstrate that the good does... More

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Christina B
Dearborn, Michigan
1 review
2 helpful votes
4 of 5 stars Reviewed February 6, 2012 NEW
2
people found this review helpful

Having read a number of reviews on trip advisor prior to our trip jan.24 thru feb 2, i will say the hotel was noticebly adressing the concerns which we had read about. For example, they had workers on the beach shoveling seaweed from the beach from sun up till sun down, i actually felt really bad for those poor guys... More

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jtournour
Bracebridge, Canada
2 reviews
4 helpful votes
5 of 5 stars Reviewed February 5, 2012 NEW
3
people found this review helpful

Great resort. We stayed there from Jan 26-Feb 2. We loved everything about the resort. Nothing to say negative. We really loved the size of the resort. It was on the smaller size, very compact has everthing you need, but we Iiked how the pools were right beside the ocean and beach. It was the best of both worlds. You... More

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12talbot
Newmarket, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed February 5, 2012 NEW
2
people found this review helpful

My friend and I stayed here from Feb. 12th -19th, our holiday was more than we had hoped for. What made it particularly enjoyable was the totally hospitable and friendly, warm feeling we got from all of the staff. Because it is one of the smaller hotels everything is more personal and we both felt comfortable and part of everything... More

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pardyx5
ontario
Senior Reviewer
7 reviews
12 helpful votes
5 of 5 stars Reviewed February 4, 2012 NEW
2
people found this review helpful

We decided it was time for an all adult vacay and were not dissapointed at all! We were a group of 16 most of us had never been to mexico so were a bit uneasy. Once on the resort we quickly realized we were in great hands at this resort. Every detail the staff were sure to take care of... More

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Ocean Maya Royale Also Known As

  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Hacienda Maya
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico

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Ocean Maya Royale
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