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Ocean Maya Royale

Certificate of Excellence
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Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Ocean Maya Royale
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Ocean Maya Royale
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4,358 reviews from our community

Traveler rating
    2,179
    1,393
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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hull
Top Contributor
63 reviews 63 reviews
46 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed yesterday NEW

The last review of this holiday resort is way off the mark. I was there in April and had totally a different experience. I am so glad that I wasn't present when such a miserable person was staying there. Enough to make the even the weather turn. All I can say that I'm glad that when I return next year... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

First holiday in Mexico for my wife and I and we thourlily enjoyed it. The staff were very friendly and professional in all areas with particular mention of mixi at breakfast and lunch and emellio in the Blue Moon a la carte restaurant which should not be missed.We visited this restaurent several times and never disappointed.Evening entertainment was varied and... More 

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St. Catharines, Canada
Top Contributor
62 reviews 62 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is a two-star resort trying to be a four-star and failing miserably at both. Unbelievable is really all I can say. I will identify one good facet in this review as the resort messed up so bad even prior to check in. Upon arrival, we were told there were no rooms available and that we would have to spend... More 

Was this review helpful? Yes 4
Kentucky
Contributor
16 reviews 16 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from the OMR and had such a wonderful time. Both of us being in our 60's this is a small resort and Adults only. We scheduled our vacation last year and after reading some of the review was kind of worried with our choice. Once we got there our minds changed very quickly. We... More 

Was this review helpful? Yes 2
Kalamazoo County, Michigan
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was great. Stayed here in May 2015. We had the most amazing experience with one particular employee. Mixi was a host and server at multiple restaurants and was the most friendly, welcoming, sincere, has a contagious personality, great spirit, professional , and the list goes on. and on. Her presence during our stay made the vacation so much... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I had a wonderful stay at this resort. The staff were all so friendly. They all went above and beyond to make our stay in Mexico wonderful. Ollie and Tiger the bartenders were funny, positive and upbeat everyday. Beach was nice with plenty of chairs and beds to relax. Meals were all very delicious. We will be... More 

Was this review helpful? Yes 3
Tavistock, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow, what a great time. Staff were excellent. Room was amazing. Wildlife around the hotel were delightful. It was in a perfect location (the beach was average), but that didn't hinder us. Loads to do. The entertainment was superb. Food stunning.

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just arrived back from a two week holiday to the ocean maya. The hotel is very well maintained, our room was spacious and well equipped with a lovely view. The air conditioning was very effective although on one occasion it cut out and was dripping water, however on reporting this to reception it was fixed immediately. The staff are genuinely... More 

Was this review helpful? Yes 5
Burton upon Trent, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a couple, we stayed at the Ocean Maya for 2 amazing weeks and can honestly say we wouldn't fault it at all. The attention to detail in the resort really makes this place extra special, the groundsman work really hard to keep the place looking great, the staff in the restaurants and bar make you feel welcome everyday and... More 

Was this review helpful? Yes 3
Warwick, Rhode Island
Contributor
12 reviews 12 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First I would like to start off by saying thank you to Michelle Ortiz of guest services. She was instrumental in making our vacation better than usual. This was our 5th visit to Ocean Maya. We are never disappointed in our trip. the staff from top to bottom is fantastic. The buildings are two story. Each room has either a... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Entertainment staff(64)
  • Pool bar(45)
  • Very nice(44)
  • Great time(30)
  • Japanese restaurant(25)
  • Beach area(22)
  • Italian restaurant(16)
  • Room service(15)
  • Very good(9)
  • Free shuttle(7)
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Beach (38)
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Romance Suite (66)
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Standard Mayan Deluxe (52)
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Amenities