We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Ocean Maya Royale

3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Ocean Maya Royale to your Saves list
Ocean Maya Royale
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
81%
Ranked #39 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jennifer B Burlington, Ontario, Canada
Write a Review

3,679 reviews from our community

Traveler rating
    1,789
    1,183
    382
    194
    131
See reviews for
351
2172
30
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (899)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Burlington, Ontario, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed two weeks at the Ocean and the reviews we read on trip adviser were spot on. The staff are very friendly and accommodating. There was a small glitch upon our arrival regarding our request for a 2nd floor room, however after speaking with the front management team, we were moved the next day from the 1st floor to... More

Was this review helpful? Yes 2
SUNDERLAND
Contributor
12 reviews 12 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

fantastic holiday.resort was spot on no children.running about.just adults .enjoying them selves beautiful gardens.with very tame.animals.which you can feed [great].food spot on five restaraunt .japanese buffet mexican mediteranean.and our favourite the blue room.fantastic interanational cuisine..bar was very good give my regards to olie.[great little man] entertainiment very good they all tried. very good..swimming pools very good.mexican restaraunt.to eat from at... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second trip to Ocean Maya Royale. We came in February for a week and were so impressed, we came back for our summer holiday too. The whole resort is immaculately presented. Every member of staff, whether it be at the restaurant, by the pool or just walking around acknowledges you and says hello - right down to... More

Was this review helpful? Yes 2
Stratton Saint Margaret, null, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

this was myself and my partners first holiday to Mexico and to ocean Maya royale and we wasn't let down this resort is outstanding if you plan to travel as a couple or honeymooners (adults resort only) then go here the staff go above and beyond for you especially Jorge who works on the privilege side lovely bloke and he... More

Was this review helpful? Yes 2
Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went to Ocean Maya Royale for a getaway! Fernanda (Fernie) the entertainment staff made our stay so enjoyable. I looked forward to getting to see her everyday and do the jewelry making, water aerobics, pool volleyball, and nightlife. Ayavell, Poncho, Fernie, and Daniela from the entertainment staff were so friendly. They hosted many fun games and... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 2 weeks from end August to middle September, and we are very pleased indeed we did ! It was excellent, we could barely find any faults. The staff were so friendly and helpful always with a smile. Big shout out to Anna who works really hard but always with a smile, she served us drinks on... More

Was this review helpful? Yes 6
Carbondale, Illinois
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I went to Ocean Maya Royale the beginning of September with 2 other couples. We had a great time! Hotel is beautiful and spotless. Staff really work hard to keep it this way. Staff are very friendly always saying hello! Food: Was great, best restaurants were Italian and Mexican. Least favorite was the dinner buffet. The Buffet... More

Was this review helpful? Yes 6
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just got back from the most amazing honeymoon at the Ocean Maya. We paid the extra to stay in the honeymoon suite and it was totally worth it!! We were greeted on arrival and were taken to a priority check in desk. The room was incredible and as it was their quiet season, there wasn't anyone... More

Was this review helpful? Yes 12
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for sharing your experience on Tripadvisor. We are really happy to read that after choosing us to spend your honeymoon, you have had a wonderful time here with us. We would like to thank you for all the great comments you have made, specially about making the right choice on booking Privilege. We hope to see... More

Westminster, Colorado, United States
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Tony, Miguel and Nacho are the best bartenders! The rooms and restaurant staff were great too! Overall such a wonderful experience we are already looking to book this place again. The only things we would change is the music at the pool-- too much electronic music, and the fact that someone tried to give us a sales presentation and was... More

Was this review helpful? Yes 11
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for writing a review on Tripadvisor. We are really pleased to read that you both had a great time. Thank you also for mentioning our bar tenders, they work very hard everyday in order to give the best service to all our guests. We hope to see you back soon!! Kind regards, Maria Lopez... More

Grand Rapids, Michigan, United States
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from a six-day stay at the Ocean Maya. Everything was perfect! The food was the best we've ever experienced at an all-inclusive. Ignacio Hernandez Nunez at the pool bar was fantastic each day! The staff was all extremely friendly and everything was spotless. We will be back next year and would recommend to anyone looking for a... More

Was this review helpful? Yes 12
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. It is great to read that you have had such a great time here with us for your honeymoon. I will make sure that Ignacio knows how special he has been for you both. Thank you for all the complements you have given to the Resort. We hope to see... More

Owners: What's your side of the story?
If you own or manage Ocean Maya Royale, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Ocean Maya Royale? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Tingo, Priceline, Expedia, Travelocity, Booking.com, Agoda, BookIt.com and Odigeo so you can book your Ocean Maya Royale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

3,918 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3864)
Viewed
Room/suite (346)
Viewed
Pool/beach area (969)
Viewed
Dining (322)
Viewed
Hotel & grounds (823)
Viewed
View from room (163)
Viewed
Business center/function rooms (7)
Viewed
Bathroom (45)
Viewed
Family/play areas (15)
Viewed
Other (1174)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (10)
Viewed
Dining (8)
Viewed
Pool/beach area (10)
Viewed
View from room (2)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities