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Ocean Maya Royale

3.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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3,873 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
19 reviews 19 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

We travel to this resort looking for trying something new "only adults" and it was great... The resort is marvelous, the immaculate landscape is gorgeous you can walk next to dears raccoon and iguanas and they don`t even mind. The food is great at the specialties restaurant we loved the blue moon and the Italian next to the beach. The... More

Was this review helpful? Yes 1
Farnborough, United Kingdom
Top Contributor
115 reviews 115 reviews
31 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed yesterday NEW

After travelling through the chaos that was Cancun International Airport (not for the faint-hearted) we were shown to our coach for transportation to the hotel. The major annoyance I had with this transfer was the request for tips by the courier for himself and the driver for doing there job (If they consider themselves under paid, they should look for... More

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Fort Collins, Colorado
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My wife and I just got back from a stay at Ocean Maya and it was not the best experience. The hotel is beautiful and we really liked the smaller sized buildings that most of the rooms are in. We stayed in one of the nicest rooms, with a great view of the ocean. The room had a strange sewage... More

Was this review helpful? Yes 1
Surrey, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I just returned from a wonderful stay ay at OMR from Nov.11 to Nov.21.It was everything we could have asked for in almost every phase of the experience.I'm going to break it down to different parts of the vacation. Reception The check in process was prompt and courteous and our orientation with Marisol,(Sol Padilla), couldn't have been... More

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Oak Forest, Illinois
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at OMR from November 15-19. From the moment we stepped into the lobby, we were greeted by friendly and helpful staff members. Everyone who worked there whether they were a waiter, bartender (Oli is amazing!), groundskeeper or maintenance, had a smile and an "hola" for you. The grounds are immaculate and have a very tropical feel. We loved... More

Was this review helpful? Yes 8
Sacramento, California
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Intro-My wife and I stayed here on Halloween and the first week of November. The service was amazing! The grounds were beautiful. We have been on 15 AIs and 8 to Riviera Maya. We started staying at adults only places years ago. I can't believe the awesome value we received! What an amazing, romantic and relaxing trip! Staff-They are what... More

Was this review helpful? Yes 7
Middlesbrough, United Kingdom
16 reviews 16 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We visited this hotel in 2012 and decided to go again in November 2014. Everything we loved about this place first time round was still there with one added extra - a new restaurant - The Blue Moon - which became our favourite. On arrival we found that the room we were allocated, 704, was in the same block of... More

Was this review helpful? Yes 9
Lititz, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed from Nov. 8-15, 2014. This is a beautiful, well-kept resort, with great pools, service, and staff. Vicente in the buffet (for breakfast) and at El Charro (lunch), Miguel at the pool bar, concierge Jorge, desk staff...all very friendly and nice to get to know. Our room was nicely appointed with a great location and views (building 7), but... More

Was this review helpful? Yes 5
Sutton Coldfield England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Ocean maya Hotel from 25th October for 16 nights. We travelled with friends who we met at the sister hotel in Dominican Republic Ocean Blue & Sands last October. e really enjoyed our stay, the food was very good and the staff were very attentive. Lindsay the Thomson Rep was excellent, never met a Thomson Rep so... More

Was this review helpful? Yes 6
Union bay,BC
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

First time here loved the hotel. Food was excellent along with the service. The spa service was really good especially massages. They do need to fix there hot tubs, they have poor jets and were Luke warm

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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Room/suite (353)
Hotel & grounds (834)
Dining (328)
Pool/beach area (987)
View from room (169)
Bathroom (45)
Business center/function rooms (7)
Family/play areas (15)
Other (1448)

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Room/suite (14)
Hotel & grounds (10)
Dining (8)
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Other (11)
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