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Ocean Maya Royale

3.0 of 5 Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
Ocean Maya Royale
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Ocean Maya Royale
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3,927 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paisley, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We travelled from Scotland and enjoyed an excellent 2 week stay for our honeymoon in July. The hotel has beautiful grounds, pools and is spotlessly clean. The staff are all very welcoming and helpful! There was a wide variety of restaurants to chose from. Our favourite was the Japanese were we received excellent service from Karalina. We were a little... More 

Was this review helpful? Yes 1
Calgary, Canada
14 reviews 14 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We arrived bright eyed and smiley faced to a very welcoming staff. That's about the extent of my review of the physical place. When we told them our names we were taken to the front desk to be informed that they were overbooked for the week and they would have to transfer us to ocean coral for the remainder of... More 

Was this review helpful? Yes 3
Pittsburgh, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We arrived at Ocean Maya Royale late Saturday afternoon, Dec 6th. Ready for a great vacation, we checked into our rooms (my husband, my adult son and me in one room; my husband's 87-year-old mother in another room). We then met by the pool for drinks. It was a bit chilly, so my mother-in-law headed back to her room to... More 

Was this review helpful? Yes 5
Onoway, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from our second trip to Ocean Maya Royale this year, Dec 2-9. Once again we had a fabulous time. The grounds are spectacular and the wildlife you see on a regular basis makes a walk very special. The resort is very clean and well kept, the staff is great and the food is delicious. It is... More 

Was this review helpful? Yes 3
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Fantastic!! We loved everything about the resort!! Staff were very nice & happy to help. Food was beautiful with loads of choices. Maid service every day & rooms were beautiful!! Beach was lovely & kept clean of seaweed by the beach boy!! Will defo be going back

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

My first trip to Mexico and was recommended this resort by my travel agent. I loved it! Very welcoming entry way and the grounds are kept well. Was not aware of the separate privilege beach but not a big deal. The most beds and chairs are on the general side and board walk. Lots of beds and chairs and early... More 

Was this review helpful? Yes 2
Dukinfield, England, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First Class in every way, can't find any faults in any department. 5***** star, staff could not do enough for you, It is an adult only Hotel which makes it little quieter than other Hotels but it still as all the fun of an enjoyable holiday.

Was this review helpful? Yes 5
Milford, New Hampshire
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I just spent a week at this resort in the Privilege Section and here is our review Food: Overall it was good. The buffet was just your average run of the mill foods. The specialty restaurants were better than the buffet. We liked Dolce Vita the best and ate there twice. One thing to keep in mind... More 

Was this review helpful? Yes 3
Stow, Ohio
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We once again visited the Ocean Maya Royale with another amazing experience. The hotel seemed to step it up a notch from last time we visited. The check in process was quick and easy and we were on the beach by 11:00am. The food delicious! The fish dishes outstanding. Hibachi is worth the wait especially with our chef, J.A. Orozco.... More 

Was this review helpful? Yes 2
Saint John, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We booked a Xmas family vacation in June of this year .Today only 2 weeks away from our departure date, we were informed that we were being bumped to another resort which was much larger and not an adults only resort because they had overbooked. we can't believe they would do this after we booked 6 months ago. I suspect... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(104)
  • Very nice(64)
  • Pool bar(61)
  • Great time(44)
  • Beach area(43)
  • Japanese restaurant(37)
  • Italian restaurant(35)
  • Room service(25)
  • Coco bongo(16)
  • Free shuttle(15)

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#34 Family Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen

4,267 photos of this hotel

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Business center/function rooms (8)
View from room (189)
Room/suite (405)
Pool/beach area (1109)
Dining (413)
Hotel & grounds (1011)
Bathroom (51)
Family/play areas (16)
Other (1011)

Management photos: Courtesy of the property manager

All management photos (55)
Room/suite (14)
Hotel & grounds (10)
Dining (8)
Pool/beach area (10)
View from room (2)
Other (11)
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