Me and my fiancee travelled to this hotel as a all-inclusive july 4-11 2008. We arrived at 11:30 and were promptly checked in to our king size room (building 8). The room was clean and the air already on. We went down to the pool bar to be promptly greeted by the bar tenders which were fantastic all week. Soon... more

- nicely manicured lawns - friendly staff - it took 45 min to check me and my husband in - we asked for 2 double beds and we got 1 king size bed instead - poor water pressure in shower - constant sewer smell from drain - i asked for certain things like iron, bath mat and extra soap...it took... more

After being to Cuba, the other side of Mexico, Dominican I would say I would definately come back to the Mayan. This resort was very clean. The staff were super nice, and helpful, especially the entertainment group. Bungaloo style rooms. 6 to a building, loved that. Not a big hotel type. The rooms were very big - had not problems... more

Our stay at the H10 was March 25-April 1 2008. The property had just switched it's name to Ocean Maya by H10. My husband and I went to this resort with 4 other couples from our home area.This was our first trip to Mexico, but our friends had been to the Mayan Riviara in the past, so we based much... more

We stayed at H-10 Hacienda Maya week of April 19th. The hotel check in was fairly quick for us. I did hear some people complaining about the time it took to get their rooms or have them switched due to improper accomodations. We thought all was well until we reached our room only to find one king size bed. My... more

i recently stayed here. i got a very good deal on the hotel so for what i paid, i felt ok about the issues. i read the complaints on this forum before i went. it boils down to how much you expect. since the cost was the same as a flight and hotel , the food and booze was a... more

This place has a staff that is completely incompetent. It took us over 2 hours to check in to get the room we booked . Then another hour for our in-laws to check in. Then another hour to switch rooms because we were supposed to get an ocean view room (vista del mar). To make everything worse, we had spent... more

My husband and i stayed here for 2 weeks with another couple for our honeymoon sort of vacation. the hotel location was nice, but it was definatly not a top notch resort. my husband and i requested an ocean view room, and didnt get into an ocean view room until we personally found a couple that was leaving the next... more

This hotel was rated 4 stars where I bought the package. I can assure you that it’s no more than a 3*. The hotel looks like a 4* but the food is even more like a 2 stars. It was mostly greasy staled fast food. The station where you could have your pasta custom made was using old pans covered... more