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Blue Diamond Riviera Maya by BlueBay

Certificate of Excellence
4.5 of 5
Hotel website
Km. 298.8 Carretera #307, Playa del Carmen 77710, Mexico
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15% off room rate
Blue Diamond Riviera Maya by BlueBay
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Ranked #45 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Gina S
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869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Blue Diamond Resort was amazing, from the moment we arrived while checking in (fresh nectar in champagne glasses, truffles and cool towels) to the moment we left, we were in awe of how beautiful this place was, how great the food was and most importantly, the level of customer service. It exceeded all our expectations and set a bar for... More 

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Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

We just returned home from a week at Blue Diamond. When we arrived at the resort, we were greeted with a cool hand towel and a refreshing cocktail while checking in. We were escorted to our room and given a tour of the room and details about the resort. There are 3 restaurants on sight, a grill by the ocean,... More 

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first time in an all inclusive resort. Have stayed away from all inclusives as we were concerned about the quality of the experience (food, amenities etc.). We were pleasantly surprised by the Diamond BlueBay as we had a wonderful week. The staff are very attentive to your needs, the food was better than expected and the acccomodations were up... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Although I read all of the reviews on Trip Advisor before we left for our honeymoon to Blue Diamond, I still had to see it for myself before I could believe the hype. Everything that can be said has been said. It’s paradise. The food is great. Our room was super-clean and fun to hang out in. We stayed in... More 

Was this review helpful? Yes 2
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was so excited to travel to Cancun for my 40th, but the hotel really disappointed. The employees were a little hit and miss, mainly hospitable, with a few surly waiters thrown in. We had organised a transfer from the airport to the hotel and they didn't show up, I tried to phone the hotel yet no one answered. When... More 

Was this review helpful? Yes 3
mpls,mn
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is not ocean view, but is very relaxing.. we had a view of the river. This resort is very sprawled out and they offer golf cart rides to and from anywhere in the resort. The food and beverages were very good. The service was mostly excellent.. The best part about this place is NO KIDS!! We ended up... More 

Was this review helpful? Yes 1
Cornwall
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have a basic rule that we never visit the same place twice! However having had a pretty awful Christmas and New Year we needed a 'pick me up.' I arranged for us to take 14 days at Blue Diamond - Palafitos roof terrace the same as last year! All was great and I can thoroughly recommend this hotel to... More 

Was this review helpful? Yes 1
Australia
2 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights in March. Not overly impressed. For some reason the rooms are interconnecting and the door between the two rooms isn’t soundproof. When your super drunk neighbour comes home at 12am and cranks the music you might as well join the party as you won’t be sleeping. Same applies when they are checking out for... More 

Was this review helpful? Yes 9
Cherry Hill, NJ
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property, rooms, food and spa were lovely. Very private, all adult. Some of the service was kind of slow. Our favorite restaurant was Aquamarine. If you listen to the vacation club talk you can get a $200 credit or couples massage, which was lovely. We stayed on site all week and were very pleased.

Was this review helpful? Yes 1
New York City, New York
Contributor
14 reviews 14 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

By looking at pictures and reviews, we had great expectation of the hotel, but it fell short. The check in was very quick and we were given an upgrade, which was greatly appreciated. We stayed at room 516/517. We had an end unit with a small private pool. I would say not to bother to pay for the pool because... More 

Was this review helpful? Yes 7
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