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The Palm at Playa

3.5 of 5 Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
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Certificate of Excellence 2014
The Palm at Playa
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The Palm at Playa
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281 reviews from our community

Traveler rating
    177
    67
    21
    8
    8
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13
155
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oslo, Norway
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Since there is no separately place to write about the restaurant downstairs I do it here. Just visited the restaurant on the street, and I have to say they have the best service and nicest people in all Playa del Carmen. They are so nice and friendly! And it was very beautiful. I ate a soup and a dish and... More 

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Melbourne, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My partner and I stayed here in October and had a wonderful stay. The hotel room was lovely, very clean and comfortable, the wifi did drop out a fair bit in our room but it was just an excuse to enjoy the view from the roof! The pool area was fantastic, very friendly staff. The location was perfect, you are... More 

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Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at The Palm at Playa over New Years and loved it! Great position, very comfortable and the most amazing roof top pool to relax by which was perfect on windy days when the beach wasn't so accommodating! We loved our time there... Genie at reception was especially lovely so a very big thank you to her! Sandra was... More 

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Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Rotterdam, The Netherlands
1 review
5 of 5 stars Reviewed 3 weeks ago

From the very first moment in hotel Palm at Playa the personnel was outstanding. Everyone is happy and very kind to the customers. Our room is very nice and clean. The cleaners are also very friendly and cleaned up our mess everyday till the room was brand new! The swimming pool and jacuzzi are on top of the hotel; the... More 

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Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean and in a good location. The food is not good. But the rooms are great!! The is a nice pool at the roof. The pool boy is very nice you can ask him a bed in the pool in the mirning and he will save it to you. The breakfast is not good the coffee is sacks.

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Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Chicago
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our family of five enjoyed a wonderful stay at The Palm. We have high school/college-aged children who loved the cool, modern vibe of the hotel and its close proximity to everything...restaurants, shopping, nightlife and the beautiul beaches of Playa. Our two bedroom suite offered lots of space and lovely decor and was kept spotless by housekeeping. The beds are incredibly... More 

Was this review helpful? Yes 1
Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Huizen, The Netherlands
1 review
4 of 5 stars Reviewed 4 weeks ago

This was our first visit to Playa del Carmen and this wonderful hotel The Palm at Playa. We enjoyed the total concept of a relaxing atmosphere and relative small hotel. Our suite was very good established and the service is of a high level. All personnel is very friendly and giving us all service we needed. We hope to visit... More 

Was this review helpful? Yes
Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful grounds, hotel, rooms. Roof top pool and bar with a view you cannot beat. MARCO was wonderful! I cannot wait to return to Playa. Everything the city has to offer coupled with a stay at the Palm is a perfect vacation. I have truly never wanted to return anywhere else so soon and so badly. Great for those in... More 

Was this review helpful? Yes
Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent a week at The Palm over Christmas and absolutely loved it. The location is great, lot's of shopping and restaurants nearby and a very short walk to the beach. The hotel itself was lovely, spotlessly clean and the rooms were spacious and well appointed. The great atmosphere was reinforced by the constantly smiling, friendly and courteous staff. The... More 

Was this review helpful? Yes
Francisco1970, Gerente at The Palm at Playa, responded to this review

Thanks for your great comments about your stay at our hotel, for the entire staff is very gratifying to see that our efforts serve to make a memorable experience for our guests. Waiting for the opportunity to be your hosts again. Regards. More 

Cancun, Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We spent last new year's eve at the roof. Don't do the same misstanke as us! Food is simple and cold after being served as a buffet 😬 Long waiting time even to get the food..... Poor wine selection and even the music sucked!! More people than us were disappoited.

Was this review helpful? Yes 1
Francisco1970, Director General at The Palm at Playa, responded to this review
Google Translation

Estimado Johan: Agradecemos sus comentarios y lamentamos que usted haya tenido esta incomoda experiencia , pero nos gustaría saber si... More 

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Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Palm at Playa 3.5*
Number of rooms: 69
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#70 Romantic Hotel in Playa del Carmen

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