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The Palm at Playa

3.5 of 5 Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
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The Palm at Playa
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The Palm at Playa
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253 reviews from our community

Traveler rating
    155
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    8
    7
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12
141
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived with no reservation, but the staff couldn't have been anymore accommodating. The room is immaculate. The staff are very friendly and are always on hand to help. I would recommend, The Palm, 100%

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New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

II don't often write reviews as for me most experiences when traveling the accommodations and staff to me seems to be ordinary...BUT this time is an exception and the Palm at Playa's staff and hotel are Extraordinary! I was originally scheduled to stay one week but ended up staying longer due to an emergency surgery I had to have while... More 

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Regina, SK
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a little Diamond In the ruff. The Hotel itself was beautiful and not too big, we were there 2 weeks with a group of 10, we had a suite which was lovely! The pool on the roof top was like other people describe as a little Oasis!! I can't say enough about the staff from the front desk... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

I just spend 2 nights at the hotel with some friends and had a great experience. First of all the room we stayed was very nice with a lot of space and very confortable with a very nice double shower. The rooftop is awseome with a great vibe and good music. Also the location of the hotel is perfect right... More 

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Airdrie
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a BEAUTIFUL hotel - VERY Clean and the Pool area was AMAZING! I can't say enough about the cleanliness! Great hotel if you want to be close to everything. We stayed for a week and the price was very fair! The shower in the one bedroom suite had 2 showers in the same stall - was very neat.... More 

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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from an excellent 5 night stay at the Palm at Playa. It is one of those boutique properties that really feels like a home away from home. The girls at the front desk are so sweet and friendly, the cleaning crew do a great job and the tropical gardens in between the hotel buildings are so special. Our... More 

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Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed there for 5 days, the hotel was very expenssive. The rooms are big, nice and clean. The problem is the noise. Its very noisy outside and also inside if you gonna get a room close to AC. The stuff is nice. The breakfast is ok. The problem is that its overpriced and noisy. Rooms are very cool and... More 

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Concord, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had a great stay, it had a few flaws,but nothing that we cared about, after all it's not a 5 star. The staff bend over backwards to make your stay perfect. We had an inside room,very large and very quiet, however the balcony was looking at a partial wall, but again no big deal. Some days room didn't get cleaned... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel cleaning staff and kitchen(breakfast) definitely put a lot of effort into their jobs. However, the bartenders at the rooftop pool are careless about making costumers happy. They serve terrible expensive drinks which don't even taste alcoholic just pure syrup. When we asked to fixed a mojito that did not taste and looked the same as the one we... More 

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Francisco1970, Director General at The Palm at Playa, responded to this review

Dear Guest: Thank you for taking the time to share your feedback of your recent stay at The Palm at Playa. All guest feedback is welcome and appreciated as it allows us the opportunity to improve our services and facilities. Please be assured that your comments regarding the quality of the drinks and the service of the staff at The... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spent 3 very comfortable nights here. Beautiful foliage, fountains and mural. Quality breakfast buffet was included. Great gym on the rooftop with sweet Latin ambient music. Rooftop pool for sunsets and sunrises. Well located. Look forward to returning.

Was this review helpful? Yes 1
Francisco1970, Director General at The Palm at Playa, responded to this review

Dear Guest: We would like to thank you for your preference and wonderful comments regarding our property and especially about our Roof Staff, whom are always please to hear that their hard work has as a result guests highly satisfied. Looking forward to welcoming you back soon to THe Palm at Playa, we remain. More 

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Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Palm at Playa 3.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#71 Romantic Hotel in Playa del Carmen

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