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Los Itzaes Hotel

3.0 of 5 Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Los Itzaes Hotel
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Los Itzaes Hotel
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47 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

This is my third time staying in playa but our first at Los itzaes...the rooms, entryway and roof deck pool are absolutely beautiful and for those reasons we will likely stay here again. However just so other travelers are aware the beds are very uncomfortable. I felt like I was sleeping on a cardboard box. Also the breakfast is basically... More 

Was this review helpful? Yes
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Robyn, Thank you for your comments. We are pleased you've enjoyed our facilities and are happy that you would come back. We appreciate your feedback on the beds. We have never received a complain so we weren´t aware of this situation. Your comments help us improve and give you a better service. Best Regards, Maria Ucanan More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

The hotel is situated in the middle of Playa del Carmen, only a few steps far from the 5a avenida. the main street in Playa. It was renovate and refurbished only two years ago. The pictures shown on the webpage are real and give you the exact view of the hotel. Vicky - who managed the reception desk - and... More 

Was this review helpful? Yes 2
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Joe, Thank you for your review. We are glad that you enjoyed the hotel and it's location. We just renovated the hotel a year ago, to make it more comfortable for all our guests and we appreciate that you noticed the renovations. Vicky, Jose and Juan were happy to assist you and hope you come back! Best regards, María... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

This hotel is located minutes away from the heart of Playa del Carmen. Whether it is for nightlife, cultural immersion, restaurants, or family vacation this can suit all needs. Also, pretty affordable prices. Only a few minutes away from the beach, the main streets and really good taquerias.

Was this review helpful? Yes 4
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Bianca, Thank you for your review. We do consider our location perfect for shopping, dining, nightlife and relaxing on the beach. Hope to see you soon. Regards, Maria Eugenia More 

Top Contributor
108 reviews 108 reviews
26 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed March 4, 2012

I would rank this hotel a solid "good". The room was spacious, very clean, tastefully decorated and comfortable. The negatives were no elevator and on again/off again status for: A/C, TV and one morning the hot water. Most of the time it all worked but on a few occasions there were issues. Then again, it's Mexico. For the price range,... More 

Was this review helpful? Yes 1
Lubin, Polska
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 1, 2011

Very clean and nice hotel.The staff was also very nice and helpful. I recommend this hotel

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 25, 2010

I hate to say we did not enjoy our stay. I had such high hopes for Los Itzaes because of the TA reviews. But to our dismay, none of them held true. We were on the third floor - no elevators. So if you have luggage, just plan on this. Tip: travel light so you don't have to lug suitcase... More 

Was this review helpful? Yes 2
Bell City, Louisiana
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2010

Me and my friend decided to not stay at one of the large all-inclusive resorts but wanted a more intimate experience with the people of Playa del Carmen. We lucked out and picked this charming,clean and centrally located hotel. Located on 10th Avenue just 2 blocks from beach and only 1 block from the busy 5th Avenue. We had a... More 

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Sarasota, Florida
16 reviews 16 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2010

A fabulous experience, and one of the nicest Hotels in town. Close to everything, safe to walk around even late night. The Wal-Mart was just 3 blocks away to stock up on water and supplies.. Awesome service, very clean and comfy. Loved the roof-top pool. Noone was ever there, so "no tan lines". The pool was a bit cold, but... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2010

The hotel entryway feels like a courtyard surrounded by hanging gardens and our room had french windows that opened onto a breezy balcony. The shower never warmed up much, but the room was very clean and had a fan and A/C, as well as a mini fridge, a safe, and a blowdryer. The hotel is located close to the Quinta,... More 

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bloomington, in
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 19, 2010

My wife and I first stumbled on Los Itzaes about seven years ago when we did a day trip to Playa from Cancun. Since an ice storm was coming in on the weekend, we extended our stay a week and moved to Los Itzaes from Cancun never again to return to Cancun. We stayed there on our trips to Playa... More 

Was this review helpful? Yes 1
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Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 On the Beach Hotel in Playa del Carmen

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