We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Los Itzaes Hotel

3.0 of 5 Hotel   |   Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Los Itzaes Hotel to your Saves list
Los Itzaes Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
89%
Ranked #86 of 199 hotels in Playa del Carmen
A recent review
  • Overview
  • Reviews (39)
  • Photos (62)
  • Amenities
  • Q&A
  • Room tips (2)
  • Location
  • More
Write a Review

39 people have reviewed this hotel

Traveler rating
    21
    14
    2
    1
    1
See reviews for
9
9
4
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located minutes away from the heart of Playa del Carmen. Whether it is for nightlife, cultural immersion, restaurants, or family vacation this can suit all needs. Also, pretty affordable prices. Only a few minutes away from the beach, the main streets and really good taquerias.

Was this review helpful? Yes
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Bianca, Thank you for your review. We do consider our location perfect for shopping, dining, nightlife and relaxing on the beach. Hope to see you soon. Regards, Maria Eugenia More

Playa del Carmen, Mexico
Contributor
19 reviews 19 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 4, 2012

This hotel is closed right now. The construction on 10th street is completed and looks great. But this hotel didn't survive. Too bad because when our friends stayed there a few years back it was very nice. The rooftop pool was just the right size too. Hopefully it will reopen soon.

Was this review helpful? Yes 1
Hallandale
Top Contributor
109 reviews 109 reviews
27 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed March 4, 2012

I would rank this hotel a solid "good". The room was spacious, very clean, tastefully decorated and comfortable. The negatives were no elevator and on again/off again status for: A/C, TV and one morning the hot water. Most of the time it all worked but on a few occasions there were issues. Then again, it's Mexico. For the price range,... More

Was this review helpful? Yes 1
Lubin, Polska
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2011

Very clean and nice hotel.The staff was also very nice and helpful. I recommend this hotel

Was this review helpful? Yes 1
boston
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 25, 2010

I hate to say we did not enjoy our stay. I had such high hopes for Los Itzaes because of the TA reviews. But to our dismay, none of them held true. We were on the third floor - no elevators. So if you have luggage, just plan on this. Tip: travel light so you don't have to lug suitcase... More

Was this review helpful? Yes 2
Bell City, Louisiana
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2010

Me and my friend decided to not stay at one of the large all-inclusive resorts but wanted a more intimate experience with the people of Playa del Carmen. We lucked out and picked this charming,clean and centrally located hotel. Located on 10th Avenue just 2 blocks from beach and only 1 block from the busy 5th Avenue. We had a... More

Was this review helpful? Yes
Sarasota, Florida
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2010

A fabulous experience, and one of the nicest Hotels in town. Close to everything, safe to walk around even late night. The Wal-Mart was just 3 blocks away to stock up on water and supplies.. Awesome service, very clean and comfy. Loved the roof-top pool. Noone was ever there, so "no tan lines". The pool was a bit cold, but... More

Was this review helpful? Yes 1
oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2010

The hotel entryway feels like a courtyard surrounded by hanging gardens and our room had french windows that opened onto a breezy balcony. The shower never warmed up much, but the room was very clean and had a fan and A/C, as well as a mini fridge, a safe, and a blowdryer. The hotel is located close to the Quinta,... More

Was this review helpful? Yes
bloomington, in
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2010

My wife and I first stumbled on Los Itzaes about seven years ago when we did a day trip to Playa from Cancun. Since an ice storm was coming in on the weekend, we extended our stay a week and moved to Los Itzaes from Cancun never again to return to Cancun. We stayed there on our trips to Playa... More

Was this review helpful? Yes 1
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2009

I stayed at Los Itzaes Hotel on August 9-10, 2009. As other reviewers have said, the hotel is centrally located and close to so many places you will want to be. It’s just a short stroll to the bus station, great restaurants, shops, and the beach. The hotel is also a participant in Mamitas Beach Club, which would permit access... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Los Itzaes Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Los Itzaes Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Los Itzaes Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and BookingOdigeoWL so you can book your Los Itzaes Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (4)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Room/suite (11)
Viewed
Family/play areas (6)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Dining (4)
Viewed
Other (9)

Amenities

Beach Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style
#54 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 
Number of rooms
16

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer