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Los Itzaes Hotel

Certificate of Excellence
Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
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Los Itzaes Hotel
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Los Itzaes Hotel
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60 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Whitby, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 20, 2015

My husband and I stayed at Los Itzaes in February 2015 and very much liked this bright & inviting boutique hotel. Rooms are spacious & kept very clean. Lobby area is pretty with the hanging plants. Front desk staff are very friendly and helpful. A small continental breakfast is provided, but really, you're in Playa del Carmen - go out... More 

Was this review helpful? Yes
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Wandering, We are happy that you liked Los Itzaes Hotel. We try our best to make the guest fell comfortable. Like you said, we offer a small continental breakfast, but of course you can go and experience real Mexican food. We also offer a buffet on a nearby restaurant for $100 pesos. We are sorry that you didn't like... More 

Vancouver, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 14, 2015

This hotel has surpassed our expectations. This is the kind of boutique hotel that makes you feel like you are living a country, a region, a city, a neighbourhood to its fullest (vs a big hotel with no character). Now, keep in mind it's a small boutique hotel and even if things are not perfect all the time, it's an... More 

Was this review helpful? Yes 1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello David, Thank you for your nice words. We loved that you enjoyed your time here. We try our best to make your stay comfortable and unique and we are glad that you noticed. Hope you both had a safe trip home. Say hi to your dog for me :) Sincerely, Maria More 

Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 8, 2015 via mobile

My husband, daughter and I spent 4 nights at this cute family run hotel in March 2015. Small rooftop pool, but size was not an issue since we had the pool to ourselves pretty much all four days (which our 6 year old loved). Close to numerous restaurants. One minute walk to La Quinta (popular tourist strip) and two minute... More 

Was this review helpful? Yes 1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Gemz20910, We are glad you liked our location, we really like that we are so close to the 5ta and the beach. We will definitly tell the cab driver your comments, he will love to hear them. Offering a good service is our main priority, we are happy that you liked the hotel and our staff. Thank you for... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 2, 2015

Well maintained and quiet hotel by Playa standards. Excellent housekeeping and friendly front desk staff. A shallow, but nice rooftop pool where you can escape beach crowds. Close to a couple of decent restaurants. If really hungry try the all you can eat Brazilian BQ just down 10th. The only downside, no ice buckets nor an ice machine.

Was this review helpful? Yes 1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Jorma H, Thank you for your comments. We always try to be friendly and helpful to give you a nice experience. We will have your suggestions in consideration. Best regards, Maria Ucañan More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

Great place to stay cheap and has all the essentials. Pool was nice to swim in. Beds were comfortable and was a close walk to pretty much everything including the beach. The staff were friendly and most of them spoke good English which was sometimes handy.

Was this review helpful? Yes
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Simon, Thank you for taking a few minutes to leave us a comment. We love our closeness to the 5ta Avenida and the beach and we are glad you liked it too. Hope to see you again! Best regards, María Ucañan More 

Atlanta
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

My brother stayed in Los Itzaes for several days when scuba diving in Playa del Carmen. The hotel is located a couple of streets away from the center of the tourist district making it both quiet and convenient. Public parking is available behind the hotel for $12/day. We found the staff to be very accommodating, the rooms very pleasant and... More 

Was this review helpful? Yes
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Cyt195, We are glad that your brother liked our hotel and its location. That our guests feel comfortable and happy in our hotel is our main commitment. Hope you can come as well, Best regards, María Ucañán. More 

Denver, Colorado
1 review
5 of 5 stars Reviewed February 8, 2015

Great place to stay and location. Front desk had plenty information on what to do and where to eat. Friendly staff and excellent rates. Loved the energy saver feature the hotel has in every room. From the swimming pool you are able to see the town and the ocean.

Was this review helpful? Yes
Maria Eugenia U, Manager at Los Itzaes Hotel, responded to this review

Dear Norma R, Thank you for your comments. We are actually trying to be more environmentally friendly, so we are looking for new ways of doing it. We are definitely happy that you noticed part of it! Best regards, María Eugenia Ucañán More 

Albany, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 7, 2015

Hotel is centrally located on Avenidas 10 which is a short 3-4 minute walk to the beach ( blocks are very short) and just around the corner from the main drag Avenidas 5. No restaurant but there are enough options close by and you can get some great authentic Mexican dishes on Avenidas 5 and a handful right on Avenidas... More 

Was this review helpful? Yes
Maria Eugenia U, Manager at Los Itzaes Hotel, responded to this review

Dear ShopChic, We are pleased that you enjoyed our close location to the 5ta Avenida. Hope you had Mexican food and did some shopping over there! Best regards, María Eugenia Ucañán More 

New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 18, 2015

This is my third time staying in playa but our first at Los itzaes...the rooms, entryway and roof deck pool are absolutely beautiful and for those reasons we will likely stay here again. However just so other travelers are aware the beds are very uncomfortable. I felt like I was sleeping on a cardboard box. Also the breakfast is basically... More 

Was this review helpful? Yes 1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Robyn, Thank you for your comments. We are pleased you've enjoyed our facilities and are happy that you would come back. We appreciate your feedback on the beds. We have never received a complain so we weren´t aware of this situation. Your comments help us improve and give you a better service. Best Regards, Maria Ucanan More 

Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

The hotel is situated in the middle of Playa del Carmen, only a few steps far from the 5a avenida. the main street in Playa. It was renovate and refurbished only two years ago. The pictures shown on the webpage are real and give you the exact view of the hotel. Vicky - who managed the reception desk - and... More 

Was this review helpful? Yes 2
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Joe, Thank you for your review. We are glad that you enjoyed the hotel and it's location. We just renovated the hotel a year ago, to make it more comfortable for all our guests and we appreciate that you noticed the renovations. Vicky, Jose and Juan were happy to assist you and hope you come back! Best regards, María... More 

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