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Los Itzaes Hotel

Certificate of Excellence
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Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
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20% off room rate
Best prices for:1 room 1 adult
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Los Itzaes Hotel
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75 Reviews from our TripAdvisor Community

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Michigan
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are still here and loving it!! Rooms are spotless and staff is super friendly and helpful-Location is excellent! In the middle of everything but our room is very quiet at night. Rooftop pool is pristine and feels very private. Excellent choice in a tiny boutique hotel.

Helpful?
Thank jozeejo
United Kingdom
Level Contributor
148 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked Los Itzaes hotel fairly last minute after finding out the hotel we planned to stay at had major construction in front of it. We were pleasantly surprised with our choice! The hotel is located centrally just 1 road behind 5th avenue, and although it was full we rarely saw other guests, and had the rooftop pool to ourselves... More 

Helpful?
1 Thank Pyramid160
long island
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

we're still here...wanted to share my thoughts while enjoying this lovely hotel. great location, just one block off la quinta. very clean, thanks to Deanna, our wonderful ama de llaves. excellent bathroom, shower, AC, towels, toiletries and a hair dryer. the staff is extremely friendly and helpful... will arrange whatever you need. the rooftop pool is perfect...like a private club.... More 

Helpful?
Thank foxeym
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thanks for these comments. It was a pleasure having you here and we were all more than happy to help you out. We know we will see you again, hopefully soon so you can practice more spanish :) ¡Hasta pronto! Maria Eugenia More 

Wadsworth, Illinois
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ask for Maria, if you want service and all your questions answered. We were in contactf during the two months before our trip. If I had a question, it was answered promptly. She booked our tours for us and recommended things to do. The room was vet comfortable. The beds were firm, as one reviewer stated, but I like a... More 

Helpful?
1 Thank dutto11
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for the nice comments. I am glad that you liked the hotel and the service we gave you, we try very hard to make every guest feel welcome. I know you said that you usually don't go to the same place twice, but I hope to see you again soon. Best regards, Maria Eugenia More 

Toronto, Canada
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very nice hotel. Central but quiet location, one block from the action. Rooms are large and airy (as the photos here show). Fridge and in-room safe. Clean bathroom. Friendly and helpful staff. Rooftop pool is small and shallow, but has tables and lounge chairs. Breakfast is the only thing below par (white bread toast and a banana is not "continental)

Helpful?
Thank ScreenNameMissing
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Thank you for your comments. We are happy you liked our facilities and staff. We are trying to improve our breakfast, that is why we also have yogurts and cereals. We are listening to all your comments so we can improve even more. Best regards More 

Stockport, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

Stayed one night whilst staying nearby Riviera Maya. It's only a couple of blocks from beach area and 5th Ave. Hotel rooms are bright and comfortable and surprisingly quite as its on a road. Rooftop sun deck and swimming pool are brilliant for sunbathing and cooling off, we used it all afternoon to ourselves. Check in was 3 but they... More 

Helpful?
1 Thank eddy w
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Eddy W, Thank you for taking the time to writing us a review. Hope next time you are in Playa you will choose us again. Best regards, Maria More 

London, United Kingdom
1 review
5 of 5 stars Reviewed October 21, 2015

This hotel's location is the best! We had a good 5 night stay and the staff were amazing! Hotel is very neat and located just a few minutes walk from all the action, yet maintains a very quiet ora. One of the best hotels I have stayed in so far!

Helpful?
Thank HappyUK2015
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear HappyUK2015, Thank you for your nice comments. We are happy that you enjoyed our hotel so much. We do think that our location, our great staff (and spacious rooms) are our best assets. Hope to see you again soon, Maria. More 

Tel Aviv, Israel
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 16, 2015

To anyone who is looking for a nice, clean and convenient hotel in the center of attractions this is the hotel for you ! we came for a honeymoon and was looking for a cheap but yet decent hotel to stay on and we found Los Itzaes. Maria from the reception desk was very very nice and gave us recommendations... More 

Helpful?
4 Thank Siv1505
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Siv1505, Thanks for all your comments. We are happy that you liked our service and accommodations and that you chose us for such an special occasion. We hope to see you again. Maria Eugenia More 

Whitby, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 20, 2015

My husband and I stayed at Los Itzaes in February 2015 and very much liked this bright & inviting boutique hotel. Rooms are spacious & kept very clean. Lobby area is pretty with the hanging plants. Front desk staff are very friendly and helpful. A small continental breakfast is provided, but really, you're in Playa del Carmen - go out... More 

Helpful?
1 Thank wanderingvan1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Wandering, We are happy that you liked Los Itzaes Hotel. We try our best to make the guest fell comfortable. Like you said, we offer a small continental breakfast, but of course you can go and experience real Mexican food. We also offer a buffet on a nearby restaurant for $100 pesos. We are sorry that you didn't like... More 

Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 14, 2015

This hotel has surpassed our expectations. This is the kind of boutique hotel that makes you feel like you are living a country, a region, a city, a neighbourhood to its fullest (vs a big hotel with no character). Now, keep in mind it's a small boutique hotel and even if things are not perfect all the time, it's an... More 

Helpful?
5 Thank david_corinthians
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello David, Thank you for your nice words. We loved that you enjoyed your time here. We try our best to make your stay comfortable and unique and we are glad that you noticed. Hope you both had a safe trip home. Say hi to your dog for me :) Sincerely, Maria More 

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