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Los Itzaes Hotel

3.0 of 5 Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
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Los Itzaes Hotel
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Los Itzaes Hotel
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55 reviews from our community

Traveler rating
    29
    23
    1
    1
    1
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11
14
5
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Well maintained and quiet hotel by Playa standards. Excellent housekeeping and friendly front desk staff. A shallow, but nice rooftop pool where you can escape beach crowds. Close to a couple of decent restaurants. If really hungry try the all you can eat Brazilian BQ just down 10th. The only downside, no ice buckets nor an ice machine.

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Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Jorma H, Thank you for your comments. We always try to be friendly and helpful to give you a nice experience. We will have your suggestions in consideration. Best regards, Maria Ucañan More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay cheap and has all the essentials. Pool was nice to swim in. Beds were comfortable and was a close walk to pretty much everything including the beach. The staff were friendly and most of them spoke good English which was sometimes handy.

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Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Simon, Thank you for taking a few minutes to leave us a comment. We love our closeness to the 5ta Avenida and the beach and we are glad you liked it too. Hope to see you again! Best regards, María Ucañan More 

Atlanta
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My brother stayed in Los Itzaes for several days when scuba diving in Playa del Carmen. The hotel is located a couple of streets away from the center of the tourist district making it both quiet and convenient. Public parking is available behind the hotel for $12/day. We found the staff to be very accommodating, the rooms very pleasant and... More 

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Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Cyt195, We are glad that your brother liked our hotel and its location. That our guests feel comfortable and happy in our hotel is our main commitment. Hope you can come as well, Best regards, María Ucañán. More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place to stay and location. Front desk had plenty information on what to do and where to eat. Friendly staff and excellent rates. Loved the energy saver feature the hotel has in every room. From the swimming pool you are able to see the town and the ocean.

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Maria Eugenia U, Manager at Los Itzaes Hotel, responded to this review

Dear Norma R, Thank you for your comments. We are actually trying to be more environmentally friendly, so we are looking for new ways of doing it. We are definitely happy that you noticed part of it! Best regards, María Eugenia Ucañán More 

Albany, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel is centrally located on Avenidas 10 which is a short 3-4 minute walk to the beach ( blocks are very short) and just around the corner from the main drag Avenidas 5. No restaurant but there are enough options close by and you can get some great authentic Mexican dishes on Avenidas 5 and a handful right on Avenidas... More 

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Maria Eugenia U, Manager at Los Itzaes Hotel, responded to this review

Dear ShopChic, We are pleased that you enjoyed our close location to the 5ta Avenida. Hope you had Mexican food and did some shopping over there! Best regards, María Eugenia Ucañán More 

New York City, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2015

This is my third time staying in playa but our first at Los itzaes...the rooms, entryway and roof deck pool are absolutely beautiful and for those reasons we will likely stay here again. However just so other travelers are aware the beds are very uncomfortable. I felt like I was sleeping on a cardboard box. Also the breakfast is basically... More 

Was this review helpful? Yes 1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Robyn, Thank you for your comments. We are pleased you've enjoyed our facilities and are happy that you would come back. We appreciate your feedback on the beds. We have never received a complain so we weren´t aware of this situation. Your comments help us improve and give you a better service. Best Regards, Maria Ucanan More 

Germany
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

The hotel is situated in the middle of Playa del Carmen, only a few steps far from the 5a avenida. the main street in Playa. It was renovate and refurbished only two years ago. The pictures shown on the webpage are real and give you the exact view of the hotel. Vicky - who managed the reception desk - and... More 

Was this review helpful? Yes 2
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Joe, Thank you for your review. We are glad that you enjoyed the hotel and it's location. We just renovated the hotel a year ago, to make it more comfortable for all our guests and we appreciate that you noticed the renovations. Vicky, Jose and Juan were happy to assist you and hope you come back! Best regards, María... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

This hotel is located minutes away from the heart of Playa del Carmen. Whether it is for nightlife, cultural immersion, restaurants, or family vacation this can suit all needs. Also, pretty affordable prices. Only a few minutes away from the beach, the main streets and really good taquerias.

Was this review helpful? Yes 4
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Bianca, Thank you for your review. We do consider our location perfect for shopping, dining, nightlife and relaxing on the beach. Hope to see you soon. Regards, Maria Eugenia More 

Hallandale
Top Contributor
108 reviews 108 reviews
26 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed March 4, 2012

I would rank this hotel a solid "good". The room was spacious, very clean, tastefully decorated and comfortable. The negatives were no elevator and on again/off again status for: A/C, TV and one morning the hot water. Most of the time it all worked but on a few occasions there were issues. Then again, it's Mexico. For the price range,... More 

Was this review helpful? Yes 1
Lubin, Polska
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 1, 2011

Very clean and nice hotel.The staff was also very nice and helpful. I recommend this hotel

Was this review helpful? Yes 1
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Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#42 On the Beach Hotel in Playa del Carmen

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