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Deseo Hotel

5a Avenida y calle 12, Playa del Carmen 77710, Mexico
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Deseo Hotel
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Ranked #119 of 200 Hotels in Playa del Carmen
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206 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bray, Ireland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in April expecting and looking forward to a lively hotel, with accommodation to live up to its price tag. Lively we got! The music from the street did not stop until 6 am , the room is not remotely sound proof and there was a huge construction project next door. Unless you are deaf... More 

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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed March 29, 2015

The first time to Playa Del Carmen it was small fishing village with street tacos....and when I saw the beach I knew I had found a GEM....well so did millions of other people...but I am happy to share! Fast forward 25 years and I still love it in spite of the now slick atmosphere! I finally stayed at the UBER... More 

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Dana Point, California, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 25, 2015

I recently stayed at this hotel and it was a great experience. The staff are very friendly and accommodating. I had an issue with the air conditioning in my room and they promptly changed my room. There is a nice roof top pool and bar. They play great music at night, making it a cool place to hang out. This... More 

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Boston
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2015 via mobile

At noon music starts and continues gradually getting louder and louder around 9pm when typically incompetent DJs blast their creations until 12.30am. Then as a guest you get to listen to the town's favorite hot spot "Coco Bongo" more contemporary music which is blasted down the street with mega speakers until 5am. That allows you two hours of rest until... More 

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Rio de Janeiro, RJ
1 review
5 of 5 stars Reviewed February 25, 2015

Honestly, one of the best experiences of my life in a hotel. Beautiful rooms and instalations but mostly, a TEAM TO DIE FOR. The bartenders, room keepers, recepcionists. Super nice, Always aware, ultra professionals, each one of them, very special. Highly recommend deseo!

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IVANCC2005, Manager at Deseo Hotel, responded to this review

Dear Gabriel, First of all, thank you very much for posting such an optimistic review from your stay at Desoe Hotel + Lounge in Playa del Carmen. At Deseo we truly enjoy pampering our guests, as for the staff members you have mentioned in your review, i will make sure to pass on your kind comments to all of them,... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2015

Hotel Deseo is superbly located and prob the best run hotel we have ever stayed at and we travel! The roof top pool is a great suntrap and no issues getting a sunbed (literally bed sized beds by the pool!) Breakfast is basic but fine and in a lovely location poolside. The rooms are kept clean to the highest standard.... More 

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IVANCC2005, General Manager at Deseo Hotel, responded to this review

Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us. Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future! More 

Athens, Greece
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 10, 2014

The hotel is really nice (as it looks on the pics...) and very clean! Rooms are very good size and very clean as well! The bar and the pool are amazing! I cannot find anything negative about this hotel! The location is perfect to be close to everything! Definately to go back when i visit again... Value for money hotel... More 

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New York City, New York
1 review
5 of 5 stars Reviewed October 18, 2014

My bf & I visited Playa del Carmen two weeks ago. Although we didn't lodge at Deseo, I gotta say that we had a blast at their rooftop bar! So much so that we returned two more times for drinks after our first visit the day after we arrived. The rooftop is really relaxing, with a white 'Miami-like' decor &... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 17, 2014

This hotel exceeded my expectations! I was only able to book one night here based on their availability which at first I was bummed about, as we had to get a different hotel on either side of the stay. I mentioned in the comments while booking online that we were going to Mexico for our honeymoon, and when we arrived,... More 

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1 review
5 of 5 stars Reviewed October 16, 2014

Great hotel in the heart of Playa del Carmen´s 5th Avenue. Exceptional service, great areas and Pool Lounge. Service is awesome from the arrival with Jaime at front desk, Paco in maintenance and Josue at the poolbar who are very helpful, Mary our lovelly housekeeper and Ivan the General Manager. Without a doubt this is a place i would recommend... More 

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