We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.0 of 5 Hotel   |   5a Avenida y calle 12, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Deseo Hotel to your Saves list
Deseo Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #100 of 197 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 weeks ago
  • Reviews (173)
  • Photos (71)
  • Amenities
  • Room tips (8)
  • Location
  • More
Write a Review

173 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New Orleans, Louisiana
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

My wife and I have visited several Habita hotels, two in Mexico City and one on Puebla. All three were absolutely amazing! Unfortunately, we didn't have quite the same reaction to Deseo in Playa del Carmen. Yes, like all Habita hotels, it tries awfully hard to be ultra chic. It's got hip features like writing on the bottom of the... More

Was this review helpful? Yes
17 reviews 17 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in there for a long weekend and it was a really nice experience. Great design and service, but the room wasn't in the best conditions. The air conditioner wasn't working properly so you couldn't change the temperature, it was freezing inside! The shower just had cold water and the balcony door didn't close.

Was this review helpful? Yes
San Antonio, Texas
Top Contributor
87 reviews 87 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Let me start by saying, I did not stay overnight at the hotel. I have, however, stopped by to enjoy the atmosphere every time I have been in Playa del Carmen...over 10 times to date. I have also had many friends stay there but I'll stick to my experiences. Deseo is sultry, cool, chill. It's a great place to stop... More

Was this review helpful? Yes
Los Angeles, California
1 review
5 of 5 stars Reviewed May 30, 2014

I just visited Playa del Carmen for a wedding and we all stayed at the Deseo. I was so impressed with everything there. I travel with work frequently, so have a lot of experience judging hotels. The Deseo is in a great location and the rooms are quite pleasant. I would recommend staying on fifth street, as everything is right... More

Was this review helpful? Yes
IvanContrerasC, Gerente at Deseo Hotel, responded to this review

Dear guest, Thank you so mcuh for recommending our Hotel, We are so happy our staff made your day. We look forward seeing you soon. Sincerely, More

Rancho Santa Fe, California
Top Contributor
85 reviews 85 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 9, 2014

Located in the party corner of 5th av and 12 st., Hotel Deseo is the spot to be if you want to party all night. Large rooms with a nice pool Playa style modern achitecture and only 1 block from the ocean. Playa del Carmen is getting better and better !!! Don't expect much sleep !!!

Was this review helpful? Yes
London, England, United Kingdom
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 12, 2014

best thing was the staff. young, pleasant and very friendly. rooms very very comfortable, minimalistic and clean. very nice open bar and pool area. only remark is if you are planning for a quite place this would not be the place for you as it is close to clubs which are open until 4 am during 3-4 days. Rea

Was this review helpful? Yes 2
IvanContrerasC, Director General at Deseo Hotel, responded to this review
Google Translation

Buenas tardes, Fue un gusto recibirla en Hotel Deseo, en nombre de todos mis Colaboradores, le agradezco el vernos favorecido... More

Taranto, Italy
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2014

Overall this hotel is a really beautiful one, great location and the staff are really nice, especially Eduardo. However, this is a Hotel + Lounge which from the website you don't really understand what that means until you get there. The lounge is in the center of the hotel, the rooms are in a court around it. In the lounge... More

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 14, 2013

Sadly as Basico is no longer, this was my first choice for a repeat trip to PDC. Great to look at, but wouldn't recommend it as a place to stay - whether one is stylish or not... PDC has moved on and there are far better choices out there now. The staff need some serious customer care training - A... More

Was this review helpful? Yes 1
Brooklyn, New York
1 review
5 of 5 stars Reviewed September 23, 2013

The place fits perfectly the definition of what Playa means: - Beautiful to look at - Great to rest and disconnect - Friendly-vibe all the way - Amazing service and rooms - Perfect location - Fair price for what you get

Was this review helpful? Yes
Calgary, Alberta, Canada
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2013

People walking down the street would never know that this very chill very cool lounge is only a few steps above them. Black and white movies are projected on the building next door, and the pool and unique seating with the lounge music in the background make for a great place to relax away from the craziness on the street... More

Was this review helpful? Yes 1
Juan M, Director General at Deseo Hotel, responded to this review

Dear Mike, It is a pleasure to know that you enjoyed Hotel DESEO so much. It is very important for me and all the staff to know that our customers leave so happy. I will let my team know about your comment. We all hope you come back again soon. Best regards. More

Owners: What's your side of the story?
If you own or manage Deseo Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Deseo Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Deseo Hotel

Address: 5a Avenida y calle 12, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Deseo Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Booking.com, Priceline, Tingo, Despegar.com, Jetsetter, BookingOdigeoWL, Expedia and Venere so you can book your Deseo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Deseo Hotel Playa Del Carmen
Deseo Playa Del Carmen
Hotel Deseo
Deseo Hotel Riviera Maya/Playa Del Carmen, Mexico

71 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (72)
Pool/beach area (7)
Hotel & grounds (24)
Room/suite (15)
Bathroom (2)
Dining (5)
Other (19)


Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool
Hotel Class
Number of rooms

See which rooms travelers prefer