We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.0 of 5 Hotel   |   5a Avenida y calle 12, Playa del Carmen 77710, Mexico
Hotel amenities
Deseo Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Deseo Hotel to your Saves list
Ranked #86 of 201 Hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed November 10, 2014
YaBe1212 Athens, Greece
Write a Review

187 reviews from our community

Traveler rating
    85
    48
    15
    18
    21
See reviews for
2
67
15
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (50)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (50)
All months
Athens, Greece
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

The hotel is really nice (as it looks on the pics...) and very clean! Rooms are very good size and very clean as well! The bar and the pool are amazing! I cannot find anything negative about this hotel! The location is perfect to be close to everything! Definately to go back when i visit again... Value for money hotel... More 

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed October 18, 2014

My bf & I visited Playa del Carmen two weeks ago. Although we didn't lodge at Deseo, I gotta say that we had a blast at their rooftop bar! So much so that we returned two more times for drinks after our first visit the day after we arrived. The rooftop is really relaxing, with a white 'Miami-like' decor &... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 17, 2014

This hotel exceeded my expectations! I was only able to book one night here based on their availability which at first I was bummed about, as we had to get a different hotel on either side of the stay. I mentioned in the comments while booking online that we were going to Mexico for our honeymoon, and when we arrived,... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed October 16, 2014

Great hotel in the heart of Playa del Carmen´s 5th Avenue. Exceptional service, great areas and Pool Lounge. Service is awesome from the arrival with Jaime at front desk, Paco in maintenance and Josue at the poolbar who are very helpful, Mary our lovelly housekeeper and Ivan the General Manager. Without a doubt this is a place i would recommend... More 

Was this review helpful? Yes
New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2014

Staff was really friendly and helpful. Rooms are basic and minimal - the a/c works well and an electronic safe in the room, beds are comfy - so not much else you need in a beachtown. Good design and I loved the balcony with the hammock in the suite! Being right in the middle of all the action was great... More 

Was this review helpful? Yes
Stuttgart, Germany
1 review
5 of 5 stars Reviewed September 4, 2014

The hotel has a great atmosphere and the service provided makes you feel like home. I came looking for a chill time during the day and having fun at night. Deseo offers the guests what they are looking for. I would like to come back an bring my girlfriend here.

Was this review helpful? Yes
miami beach
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2014

I recently stayed at Deseo and enjoyed my time there immensely. Upon arrival I was greeted by Jonathan and Jaime and felt like I was at home. I was personally escorted to my room and shown the pool, public space, breakfast area, etc. The first thing asked was if I needed recommendations. Being my first time in Playa I depended... More 

Was this review helpful? Yes
Marina del Rey, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

Deso was great. It was my first time in Playa del Carmen and I was very impressed by this hotel. The staff was super friendly and went over the top to please. I did some research before I arrived on fun things to do during the day and where to go out at night. But no matter how much research... More 

Was this review helpful? Yes
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 21, 2014

Loved the place and the way it was designed (all white on white rooms).. No doubt about it the architect of this Hotel went to town.. Just beautiful but I do have to agree with some of the other guests. One of the rooms the A/C temperature control didn't work properly. You couldn't adjust it, was only "On" or "Off".... More 

Was this review helpful? Yes
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2014

Staff was very attentive and relaxed from the start, we could sense the chill beach vibe. Grand stone staircase takes you to the pool area and rooms. Breakfast is very complete and has many options to choose from. Room is very simple and is meant to be used only to sleep and shower, because most of they day you are... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Deseo Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Deseo Hotel

Address: 5a Avenida y calle 12, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Deseo Hotel 3*
Number of rooms: 15
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Cheap Tickets, Despegar.com, TripOnline SA, Travelocity, Odigeo, Jetsetter and Tingo so you can book your Deseo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Deseo Hotel Playa Del Carmen
Deseo Playa Del Carmen
Hotel Deseo
Deseo Hotel Riviera Maya/Playa Del Carmen, Mexico

83 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (84)
Viewed
Pool/beach area (13)
Viewed
Hotel & grounds (26)
Viewed
Dining (6)
Viewed
Room/suite (16)
Viewed
View from room (1)
Viewed
Family/play areas (1)
Viewed
Bathroom (2)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay