First, the staff is very nice, helpful and professional but the problems with the room and noise were just too much. We had booked our room in advance so we could avoid the stress of looking for a place on our first days to the Riviera Maya. The room was over $300/night so we expected something really special. The room... More

My wife 47, and me 40 stayed at Deseo for 3 days between February 8th-11th. However we returned every night between the 11th and 18th for drinks. The room was nice, the bed amazing and the balcony view perfect! The staff are fantastic from the front desk to the bartenders. Why people would discourage others from staying here because of... More

I booked online on the Winter Loving rate. When confirmation came through, it was recorded as Advance Purchase. After many emails I got it changed, but they still drew all the money in advance. We had to cut short our stay and they refused to reimburse us for the nights we didn't stay. The room itself is good, but unless... More

We cancelled our reservation after going for a drink at this hotel. Not only are the rooms surrounded by the loud, loud bar but there is no privacy. We are all up for a party but this place is taking it to a new level, not even fun you just cant escape. After we cancelled and paid in full, we... More

The staff are thieves! We were meant to stay hear and needed to cancel the hotel so went into Deseo in person and paid the cancellation fee in cash. They then charged our credit card and denied ever receiving the mpney in cash. Yes, we should have got a receipt but it did not occur to us they they would... More

I am sad to say this, but our stay at Deseo has been the worst of our hotels stays in Mexico (5 hotels in total). The room looked great at first sight, but too many things did not work properly : leaking air conditioning, inconsistent toilet flush, broken TV remote control and poor TV reception, no hair dryer, very poor... More

Overall the hotel is nice. Clean rooms, friendly service, centrally located but this is not a hotel for relaxing. Their priority is to have a party atmosphere. Music is playing all day and progressively gets louder through the night. Very annoying. If you like a party scene and not concerned about sleep then this is a hotel for you. Oh... More

We LOVED this hotel and will definately be going back. We're 2 girls in our 20's and this hotel was perfect for us, everything about it is great, the rooms, the pool, the location, its really cool and really comfortable. What we loved most were the staff. The hotel managers and the bartenders are all great, really really friendly and... More

We had a great time, the staff at the resort, were great and big mention to Federico the hotel manager who really knows his stuff. The hotel is very clean, the beach in Playa del Carmen was not beautiful but in half an hour you can be in Tulum where the sand was white and the water was excellant. I... More