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All 184 Playa del Carmen hotels »

Deseo Hotel

3.0 of 5
5a Avenue y calle 12, Playa del Carmen 77710, Mexico
Hotel amenities
Deseo Hotel
Ranked #140 of 184 hotels in Playa del Carmen
3.0 of 5 stars 96 Reviews
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96 reviews from our community

    Trip type
Traveler rating
    36
    22
    9
    13
    16
Date Rating
Philladelphia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 3, 2012
1
person found this review helpful

We were disappointed with the hotel on our first visit. For the price that we paid, there were no amenities and there was never staff around. The rooms have no hair conditioner, lotion or any extras. The breakfast hardly included anything at all. Again, for the price of the hotel, we were disappointed for what it included.

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San Francisco
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 3, 2012

First, the staff is very nice, helpful and professional but the problems with the room and noise were just too much. We had booked our room in advance so we could avoid the stress of looking for a place on our first days to the Riviera Maya. The room was over $300/night so we expected something really special. The room... More

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21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 19, 2012
1
person found this review helpful

My wife 47, and me 40 stayed at Deseo for 3 days between February 8th-11th. However we returned every night between the 11th and 18th for drinks. The room was nice, the bed amazing and the balcony view perfect! The staff are fantastic from the front desk to the bartenders. Why people would discourage others from staying here because of... More

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See 3 more reviews by NewBrunswickChuck for Playa del Carmen
Farnham,UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed February 19, 2012 via mobile

I booked online on the Winter Loving rate. When confirmation came through, it was recorded as Advance Purchase. After many emails I got it changed, but they still drew all the money in advance. We had to cut short our stay and they refused to reimburse us for the nights we didn't stay. The room itself is good, but unless... More

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See 3 more reviews by BobFiona for Playa del Carmen
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2012
1
person found this review helpful

We cancelled our reservation after going for a drink at this hotel. Not only are the rooms surrounded by the loud, loud bar but there is no privacy. We are all up for a party but this place is taking it to a new level, not even fun you just cant escape. After we cancelled and paid in full, we... More

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sydney
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed January 26, 2012

The staff are thieves! We were meant to stay hear and needed to cancel the hotel so went into Deseo in person and paid the cancellation fee in cash. They then charged our credit card and denied ever receiving the mpney in cash. Yes, we should have got a receipt but it did not occur to us they they would... More

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Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed January 2, 2012

I am sad to say this, but our stay at Deseo has been the worst of our hotels stays in Mexico (5 hotels in total). The room looked great at first sight, but too many things did not work properly : leaking air conditioning, inconsistent toilet flush, broken TV remote control and poor TV reception, no hair dryer, very poor... More

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1 review
2 of 5 stars Reviewed November 17, 2011 via mobile

Overall the hotel is nice. Clean rooms, friendly service, centrally located but this is not a hotel for relaxing. Their priority is to have a party atmosphere. Music is playing all day and progressively gets louder through the night. Very annoying. If you like a party scene and not concerned about sleep then this is a hotel for you. Oh... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed November 10, 2011

We LOVED this hotel and will definately be going back. We're 2 girls in our 20's and this hotel was perfect for us, everything about it is great, the rooms, the pool, the location, its really cool and really comfortable. What we loved most were the staff. The hotel managers and the bartenders are all great, really really friendly and... More

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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 30, 2011

We had a great time, the staff at the resort, were great and big mention to Federico the hotel manager who really knows his stuff. The hotel is very clean, the beach in Playa del Carmen was not beautiful but in half an hour you can be in Tulum where the sand was white and the water was excellant. I... More

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Additional Information about Deseo Hotel

  • Deseo Hotel Playa Del Carmen
  • Deseo Playa Del Carmen
  • Hotel Deseo
Address: 5a Avenue y calle 12, Playa del Carmen 77710, Mexico
Price Range: PLN: $$

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