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All 199 Playa del Carmen hotels

Viceroy Riviera Maya

4.5 of 5 Resort   |   Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
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Ranked #24 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Salman N
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657 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have done my homework on best honeymoon spots and destinations, this hotel by far has the best deal. 24/7 butler, pool in your villa, the hotel is a jungle, the spa is outstanding, and the food was amazing. Do not hesitate taking this hotel, you will defiantly impress your couple.

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Senior Contributor
26 reviews 26 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 3 nights earlier this month in Villa 56. Although it is called an "ocean view" villa, it really is an Ocean glimpse. The resort is amazing and the service, generally outstanding. Special mention to Pepe at the pool bar/restaurant for always keeping us well hydrated. The beach cabanas were the nicest we had ever encountered. Loved that... More

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Palm Beach, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Driving to the resort feels a little like heading to a beach that only a few know about. It was exclusive without being stuffy and service is approachable but on point. The spa treatments were incredible and the grounds are stunning. Our room was a serene sanctuary with a thatch roof and all the modern amenities. There is a private... More

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Leeds, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Viceroy for 3 nights and on many fronts the hotel is superb, lovely rooms, amazing service and very good food. The hotel is expensive so if you are looking to stay then consider an inclusive plan otherwise expect to monitor your purchases. Check In was swift and painless after which we were led to a beautiful... More

Was this review helpful? Yes 1
Jeanerette, Louisiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Where do I begin counting the endlessly amazing things about not only this place but the staff!! It began from the moment we drove up, we were greeted and treated like royalty. Omar was the highlight of our stay. He went over and beyond for us and far exceeded our expectations. He is a gem! Every hotel/resort needs someone like... More

Was this review helpful? Yes 2
Beverly Hills, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the perfect boutique luxury eco chic hotel in Playa Del Carmen area. With 40 individual villas; it is NOT one of the ginormous multi-tiered hotels that dot the beaches nearby. Also, with 40 villas, the service level is immaculate, and the staff to guest ratio is noticeable. The food..wow, was amazing. Usually resort food is just resort food.... More

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3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just returned from an eight night stay at this luxurious hotel. Special thanks to Pepe and Francisco at the pool who went above and beyond to accommodate our every need. The food and food service were also above our expectations. Alberto and Natalia, job well done. We will most definitely recommend your beautiful hotel to our acquaintances.

Was this review helpful? Yes 2
Oakland, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Wow, this place is so creepy. My husband and I were honeymooning on the Yucatan Peninsula and decided to split our time between Tulum and The Viceroy. Seemed like a good idea at the time. The place we stayed in Tulum (The Beach Tulum) was heaven on earth. Paradise. They treated us so well with the kind of genuine friendliness... More

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VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear kgima, We were truly surprised and sincerely sorry to read your review. When guests are disappointed with any aspect of their stay, we act immediately to resolve the situation – and we certainly would have done the same with you if you had advised us of any of these concerns while you were at our resort. Our #1 goal... More

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have just returned from a 12 night stay at the viceroy. I stayed in room 14 and I had friends in room 18. Check in - Great staff made the check in process very simple, a quick tour of the hotel and you are left to enjoy your experience. Room - I booked the Royal villa, good sized room,... More

Was this review helpful? Yes 3
Toronto, Canada
3 reviews 3 reviews
3 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Viceroy from August 11-15th with a friend. We opted to do the all-inclusive option. If I could, I would give this hotel 3.5 stars. 3 is too harsh and 4 is too generous. First I will outline the pluses of this resort: - Service: I cannot say enough. I have never been treated with such attentiveness... More

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Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico

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Presidential Villa (126)
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Royal Villa (93)
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Room/suite (13)
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Other (4)
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#9 Business Hotel in Playa del Carmen #17 Top resorts Hotel in Playa del Carmen #18 Spa Hotel in Playa del Carmen #20 Luxury Hotel in Playa del Carmen #22 On the Beach Hotel in Playa del Carmen #22 Romantic Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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