We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Viceroy Riviera Maya

4.5 of 5 Resort   |   Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Hotel website
Hotel packages
Hotel amenities
Special Offer
Save 35% Plus $100 Credit
Save Saved
You added Viceroy Riviera Maya to your Saves list
Viceroy Riviera Maya
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
87%
Ranked #20 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
katiekate18 Oklahoma City, Oklahoma
  • Overview
  • Reviews (637)
  • Photos (1,289)
  • Amenities
  • Q&A
  • Room tips (148)
  • Location
  • More
Write a Review

637 people have reviewed this hotel

Traveler rating
    467
    97
    39
    21
    13
See reviews for
20
421
11
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our recent stay at Viceroy was fabulous on every level! Absolutely, loved the location of our ocean view villa #54; it provided such easy access to the pool, beach, and dining areas. Some might worry about the lack of privacy, but it was not a problem for us. Plenty of greenery and landscaping allowed adequate coverage. I noticed a few... More

Was this review helpful? Yes
Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My husband and I looked closely at 5 different top rated hotels in the area before selecting the Viceroy Riviera Maya to celebrate our first wedding anniversary. We could not have been happier with our experience. From the moment we arrived the staff warmly welcomed us and happily accommodated our early arrival so we could begin our vacation. We were... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Gina G, Firstly thank you for sharing your fantastic review about your recent stay at Viceroy Riviera Maya. We are so pleased to hear you describe you experience with such detail and fondness, most importantly that you simply enjoyed your stay for many reasons, our spacious Villas, beach cabañas, our culinary offer and most important the service from our... More

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

I really don't know where to begin. Viceroy Riviera Maya is a very special place. Intimate, beautiful lush surroundings, five-star accommodations and incredible food set this place completely apart from anything in the area. My husband and I stayed here at the end of June to celebrate our wedding anniversary. We were in search of a quiet, rest-filled getaway and... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Jessica D, We were delighted to welcome you to Viceroy Riviera Maya and thank you for your detailed review of your stay. I very much appreciate your mentioning so many aspects of the hotel, including our well appointed and spacious villas, our relaxing “cabañas” at the beach, our secluded location and our natural surrounding that provide a quiet and... More

1 review
5 of 5 stars Reviewed 1 week ago

What a great place for quiet, sun and relaxation. If you are thinking about a 'family' vacation, this is probably NOT the spot. For quiet, relaxation, romance, wine, sun and fantastic service, however, this is THE place in Mexico. Leave the kids at home for this one. TIP: If you want privacy - take almost any villa other than the... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Tom A, Thank you very much for your fabulous feedback about your recent visit and we are very happy that we did succeed in exceeding your expectations in all respects. We always aim to ensure that we can provide every guests of ours with perfect and anticipatory customer service at all times. Our team, among them Pepe, Julie and... More

Roatan, Honduras
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Beautiful boutique villas in stunning Mayan jungle with five star service. The villa's design was charming with our own pool, colonial style furniture blended with Mexican fabrics, candle burners, water carafe, moonlight shower, dressing area with large closets & comfortable high quality beds & linens. Outside of our room every whim was indulged, thoughtful touches like baskets of straw sunhats... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear HummingbirdRoatan, Thank you very much for taking the time to share your comments about your recent stay. Such feedbacks would always help our team to work in the right direction and continue to maintain our standards for all our present and future clients. It gives us great pleasure to say that our friendly and helpful team and extra touches... More

1 review
5 of 5 stars Reviewed 1 week ago

Viceroy Maya is a little slice of paradise...beautiful ocean front hotel that feels like a thatched hut hideway, not a massive resort. Staff is SUPER friendly and take great care of their guests. Quite spot, but near Playa if you want to get into the city. Would go back in a heart beat for a relaxing beach getaway.

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Summer J, Thank you for your great and encouraging words for the team. It gives us great pleasure in knowing the fact that we are able to provide our valued clients with professional and personalized customer service. We look forward to welcome you back at Viceroy Riviera Maya in the near future; we are thrilled that your expectations were... More

London, United Kingdom
Top Contributor
79 reviews 79 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This all private Villa has a very friendly and homy feeling. The service is so genuine and good even though I payed all inclusive with gratuity I kept giving more. The food was surprising and beat my expectations every day and every dish. The Spa was a bit of a disappointment . The daily yoga was amazing on the pier.... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Gregory R, Thank you for posting a wonderful review of your stay at Viceroy Riviera Maya. We very much appreciate your kind words and compliments. We are delighted you enjoyed your stay, and hope we will have the opportunity of offering you a very warm welcome on your next visit to Riviera Maya. Yours Sincerely, Pedro Lara General Manager... More

Sugar Land, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful and very private villas. Exceptional service especially from Pepe who works so hard to ensure the guests are happy and fully accommodated. Pablo was also an excellent waiter. The pier is relaxing but the water can be a little rough depending on the time of year. I would recommend all-inclusive as to get to Playa for meals will cost... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear mjmcmeans, Thank you for taking the time to write us this great review. We are so glad that you enjoyed your stay with us. We appreciate your comments regarding our accommodation, friendly staff and service. We do endeavor to make our guest stay with us the best possible experience that it can be. Hope to see you again in... More

Lufkin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful boutique style hotel! Very quiet & relaxing atmosphere. Truly a get away for couples wanting to unwind! None of the loud music & noise we have experienced at large resorts. The food was excellent! The property is tucked away off the main road. The beach was perfect for swimming. We were always able to have a chair under a... More

Was this review helpful? Yes 1
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear dpmoore, Thank you for taking the time to write your review on your holiday experience at Viceroy Riviera Maya. We try our best to offer our guests an incredible experience, whether they spend time at the beach in one of our palapas, relax at one of our jungle cabin while taking a massage or have a delicious meal at... More

long islland, ny
Contributor
17 reviews 17 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

Beyond amazing service. From check in to check out it was a flawless stay. Special shout out to Manny and David and Chef Paloma for helping us with our dietary restrictions. Service from Pepe at the pool and beach was outstanding. If you are thinking of going don't look any further. They address you by name and know how you... More

Was this review helpful? Yes
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear marissad, Thank you for staying with us and sharing your review of Viceroy Riviera Maya. We couldn't be happier to hear that you had such a wonderful experience and that you appreciated the attention to detail and service from our amazing staff. Our Culinary Team is honored by your kind words and is delighted that they could assist with... More

Owners: What's your side of the story?
If you own or manage Viceroy Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Viceroy Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Tingo, HotelsClick, HotelTravel.com, Travelocity, BookingOdigeoWL, Priceline, Despegar.com, Venere, Otel and Jetsetter so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico

1,289 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (592)
Viewed
Room/suite (146)
Viewed
Pool/beach area (121)
Viewed
Hotel & grounds (88)
Viewed
0:53
Videos (3)
Viewed
Dining (54)
Viewed
Bathroom (17)
Viewed
View from room (10)
Viewed
Other (153)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (668)
Viewed
Amenities (186)
Viewed
Beach (35)
Viewed
Ocean View Royal Villa (99)
Viewed
Pool (37)
Viewed
Presidential Villa (126)
Viewed
Restaurants and Bars (43)
Viewed
Royal Villa (93)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Pool/beach area (3)
Viewed
Other (6)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#9 Business Hotel in Playa del Carmen #14 Top resorts Hotel in Playa del Carmen #16 Spa Hotel in Playa del Carmen #17 Luxury Hotel in Playa del Carmen #18 On the Beach Hotel in Playa del Carmen #22 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
Number of rooms
41

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer