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Viceroy Riviera Maya

4.5 of 5
Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
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Viceroy Riviera Maya
Ranked #34 of 184 hotels in Playa del Carmen
4.5 of 5 stars 334 Reviews
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334 reviews from our community

What travelers say about this hotel
  • Plunge pool(14)
  • Very good(7)
  • Thatched roofs(5)
  • Dirt road(4)
  • So wonderful(3)
  • Would highly recommend(3)
  • Total privacy(3)
  • Tequila tasting(3)
  • Staff member(3)
  • Own private(3)
Traveler rating
    232
    57
    20
    15
    10
Only show reviews for Family (7) | Couples (185) | Business (3)
Date Rating
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2012 NEW
1
person found this review helpful

Outdoor shower, beautiful beach, an incredibly attentive staff, great food, great friends. I had my first cuban cigar, and took a naked plunge in my private pool. It doesn't get any better than this on the Riviera Maya. This is a great property for honeymooners and couples. I suggest the Mayan Ritual Spa Treatment for getting into the spirit of... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed May 21, 2012 NEW

magic in the rainforest would be the best way to describe this hotel. my favorite place at the hotel was my outdoor shower....the hotel is primitive in the most luxurious way. you really feel that you are a thousand miles away but every amenity you can imagine is there. food was delicious and the service is very attentive. I would... More

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Dallas
1 review
5 of 5 stars Reviewed May 21, 2012 NEW

From the Airport pick up to the Zen feel of the spa this property is outstanding. The additions and updates make this one of the nicest resorts that I have ever stayed in. Without question I look forward coming back. More

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Walnut Creek, California
1 review
5 of 5 stars Reviewed May 20, 2012 NEW

My wife and I spent six nights on our honeymoon at the Viceroy Riviera Maya (then The Tides) in April 2011. We enjoyed our trip so much that we decided to return one year later and spent another six nights there this May. We had stayed in Villa 36 which was tucked well away from the beach on our previous... More

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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
1
person found this review helpful

I have been to this amazing hotel twice already. I love it so much, I am going back in August for a third time. Even with all the places in the world I could go -- and I have traveled my whole life; Been everywhere multiple times -- there is nowhere I feel more relaxed and pampered than the Viceroy... More

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New York City
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 12, 2012
2
people found this review helpful

It's not often that my girlfriend and I get a chance to get a true beach vacation, so it goes without saying that we had high expectations for the Viceroy Riveria Maya. After spending five days at the resort this spring, we couldn't be happier with our experience. The Riviera Maya property is undeniably beautiful with a secluded rain forest... More

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Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2012
2
people found this review helpful

We just finished a 5 night stay for our Honeymoon and had the most amazing experience at Viceroy Riviera Maya. Oscar and Victor were incredibly attentive and made sure to keep us relaxed and at ease the entire week. The luxury villa's are so private and spacious they made you feel like you were on a deserted island (except with... More

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Viceroy Riviera Maya, General Manager at Viceroy Riviera Maya, responded to this review
May 22, 2012

Dear Greg M, I appreciate that you have taken the time to post your comments regarding your recent stay at Viceroy Riviera Maya. I am really glad to read that our staff was great and that you really enjoyed your stay with us as it is our goal to deliver a consistent luxury experience for you and our future guests.... More

1 review
5 of 5 stars Reviewed May 8, 2012

I've been a repeat guest in this hotel and always amaze me the top quality service. It is interesting that Viceroy Riviera Maya takes the concept of luxury into a very intimate environment. Among other hotels that I have stayed this one is among the the best culinary experiences that I have had. I definetly recommend this hotel for a... More

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Viceroy Riviera Maya, General Manager at Viceroy Riviera Maya, responded to this review
May 22, 2012

Dear JerryGuad, I would like to thank you for your feedback. We are working really hard to achieve the excellent service you all deserve and I am certain that next time you come to visit us you will be very satisfied and will receive an excellent culinary experience as well. This is one of the experiences that we promote among... More

Kingsport, Tennessee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012
2
people found this review helpful

I visited the Viceroy Riviera Maya the last week of March 2012. The weather was perfect. There were no mosquitos, despite being in the jungle, perhaps because of the time of year. Each villa is secluded for the ultimate amount of privacy. Each villa has a private pathway leading to its entrance. The villa's private plunge pool was big enough... More

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Austin, Texas
2 reviews
5 of 5 stars Reviewed May 7, 2012

I just got back from a week at The Viceroy in Playa del Carmen & the trip was flawless! We found the staff very professional, helpful and a lot of fun - I've been all over the world over many years and this place is in my Top 3 All Time for sure - very well run, caters to your... More

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Viceroy Riviera Maya, General Manager at Viceroy Riviera Maya, responded to this review
May 22, 2012

Dear Oliverk3, Thank you for choosing our jungle retreat in this last visit to Mexico and for taking the time to give us your comments. It is a pleasure to provide the best service to all our customers and is even more satisfying when we receive comments like this, especially when our staff is one of our pillars. On behalf... More

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Additional Information about Viceroy Riviera Maya

  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Tides Riviera Maya
  • Ikal Del Mar
Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Price Range: $$$$

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