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All 200 Playa del Carmen hotels

Viceroy Riviera Maya

4.5 of 5 Resort   |   Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
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Ranked #21 of 200 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Thelmaequi london
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647 people have reviewed this hotel

Traveler rating
    474
    100
    38
    21
    14
See reviews for
20
428
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
london
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have just returned from a 12 night stay at the viceroy. I stayed in room 14 and I had friends in room 18. Check in - Great staff made the check in process very simple, a quick tour of the hotel and you are left to enjoy your experience. Room - I booked the Royal villa, good sized room,... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Viceroy from August 11-15th with a friend. We opted to do the all-inclusive option. If I could, I would give this hotel 3.5 stars. 3 is too harsh and 4 is too generous. First I will outline the pluses of this resort: - Service: I cannot say enough. I have never been treated with such attentiveness... More

Was this review helpful? Yes 4
Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I just returned from 5 nights by myself at the Viceroy. As a solo traveler, I never once felt awkward, uncomfortable or less important than the other hotel guests who stayed as couples. (From my experience, this can't be said about every hotel or restaurant.) In fact, the Viceroy staff were extremely thoughtful to me as a solo traveler. When... More

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Merida, Mexico
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I went on a long weekend to this hotel in March and on the last night someone from the staff went inside my room while I was sleeping and stole my Rolex Watch. Since this is a small hotel the staff know when you will depart and waited until my last night to steal my watch, I did all the... More

Was this review helpful? Yes 7
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Thank you for raising this issue with us. We strive to provide a safe and secure environment for all of our guests and take feedback like this very seriously. Our reputation as one Mexico's finest resorts is extremely important to us. We apologize for your experience and we will continue to make every effort to ensure that all practices and... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just got back from 5 days in this little piece of heaven. We were a bit on the fence given some of the negative reviews (mosquitos), the bad press Mexico has gotten in the recent years, and some of our previous experiences in Riviera Maya and Cabo San Lucas. We have visited other Viceroy properties in... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I went the last week of July. Everything was perfect including the free room upgrade. The food was so delicious. The personal service is impeccable. They know who you are once you arrive. Pepe is the sweetest server. I wanted to take him home! If you are looking for serene and total relaxation, this is the place.... More

Was this review helpful? Yes 1
Bentonville, Arkansas
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Resort offers a great place to get away for just the two of you. No children. Nice size rooms. Small ocean front with swimmable beach. The resort size is small, so overcrowding is not an issue! Wonderful staff, waiting to accommodate your needs.

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Lakewood, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

We were looking for a quiet, secluded resort and we found it! We felt spoiled from the moment we got there. From the sweet arrangements of flowers towels and candles in our villa to the pampered service on the beach we felt like we really were able to get away and relax for a quick getaway. Francisco served us on... More

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Rogers, Arkansas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I just returned from a 5 night stay at the Viceroy for our 10 year wedding anniversary. We’ve traveled all over the Caribbean and I researched the location and resort for this surprise trip for her for well over a month. The Viceroy exceeded our expectations in all facets and now ranks as the very best resort... More

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband I and spent almost 2 weeks at the viceroy for our honeymoon. From the moment we arrived everything was wonderful, (the open air reception is a great first experience with Mayan Inscense and drink) so relaxing as everything was taken care of, umbrellas on every second corner in case of spot showers, bug repellant in quiet areas for... More

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Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#9 Business Hotel in Playa del Carmen #15 Top resorts Hotel in Playa del Carmen #17 Spa Hotel in Playa del Carmen #18 Luxury Hotel in Playa del Carmen #19 On the Beach Hotel in Playa del Carmen #22 Romantic Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
Number of rooms
41

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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