We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 200 Playa del Carmen hotels

Viceroy Riviera Maya

4.5 of 5 Resort   |   Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Hotel website
Hotel packages
Hotel amenities
Special Offer
Save 35% Plus $100 Credit
Save Saved
You added Viceroy Riviera Maya to your Saves list
Viceroy Riviera Maya
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ranked #21 of 200 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Thelmaequi london
  • Overview
  • Reviews (647)
  • Photos (1,310)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (157)
  • Location
  • More
Write a Review

647 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have just returned from a 12 night stay at the viceroy. I stayed in room 14 and I had friends in room 18. Check in - Great staff made the check in process very simple, a quick tour of the hotel and you are left to enjoy your experience. Room - I booked the Royal villa, good sized room,... More

Was this review helpful? Yes
Toronto, Canada
3 reviews 3 reviews
3 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Viceroy from August 11-15th with a friend. We opted to do the all-inclusive option. If I could, I would give this hotel 3.5 stars. 3 is too harsh and 4 is too generous. First I will outline the pluses of this resort: - Service: I cannot say enough. I have never been treated with such attentiveness... More

Was this review helpful? Yes 4
Austin, Texas
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I just returned from 5 nights by myself at the Viceroy. As a solo traveler, I never once felt awkward, uncomfortable or less important than the other hotel guests who stayed as couples. (From my experience, this can't be said about every hotel or restaurant.) In fact, the Viceroy staff were extremely thoughtful to me as a solo traveler. When... More

Was this review helpful? Yes
Merida, Mexico
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I went on a long weekend to this hotel in March and on the last night someone from the staff went inside my room while I was sleeping and stole my Rolex Watch. Since this is a small hotel the staff know when you will depart and waited until my last night to steal my watch, I did all the... More

Was this review helpful? Yes 7
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Thank you for raising this issue with us. We strive to provide a safe and secure environment for all of our guests and take feedback like this very seriously. Our reputation as one Mexico's finest resorts is extremely important to us. We apologize for your experience and we will continue to make every effort to ensure that all practices and... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just got back from 5 days in this little piece of heaven. We were a bit on the fence given some of the negative reviews (mosquitos), the bad press Mexico has gotten in the recent years, and some of our previous experiences in Riviera Maya and Cabo San Lucas. We have visited other Viceroy properties in... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I went the last week of July. Everything was perfect including the free room upgrade. The food was so delicious. The personal service is impeccable. They know who you are once you arrive. Pepe is the sweetest server. I wanted to take him home! If you are looking for serene and total relaxation, this is the place.... More

Was this review helpful? Yes 1
Bentonville, Arkansas
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Resort offers a great place to get away for just the two of you. No children. Nice size rooms. Small ocean front with swimmable beach. The resort size is small, so overcrowding is not an issue! Wonderful staff, waiting to accommodate your needs.

Was this review helpful? Yes
Lakewood, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

We were looking for a quiet, secluded resort and we found it! We felt spoiled from the moment we got there. From the sweet arrangements of flowers towels and candles in our villa to the pampered service on the beach we felt like we really were able to get away and relax for a quick getaway. Francisco served us on... More

Was this review helpful? Yes
Rogers, Arkansas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I just returned from a 5 night stay at the Viceroy for our 10 year wedding anniversary. We’ve traveled all over the Caribbean and I researched the location and resort for this surprise trip for her for well over a month. The Viceroy exceeded our expectations in all facets and now ranks as the very best resort... More

Was this review helpful? Yes
Melbourne, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband I and spent almost 2 weeks at the viceroy for our honeymoon. From the moment we arrived everything was wonderful, (the open air reception is a great first experience with Mayan Inscense and drink) so relaxing as everything was taken care of, umbrellas on every second corner in case of spot showers, bug repellant in quiet areas for... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Viceroy Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Viceroy Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Viceroy Riviera Maya 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Amex, Orbitz, Tingo, Hotels.com, HotelTravel.com, Despegar.com, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico

1,310 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (613)
Pool/beach area (121)
Hotel & grounds (88)
Room/suite (146)
Videos (3)
Dining (54)
Bathroom (17)
View from room (10)
Other (174)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (668)
Amenities (186)
Beach (35)
Ocean View Royal Villa (99)
Pool (37)
Presidential Villa (126)
Restaurants and Bars (43)
Royal Villa (93)
The Hotel (49)

Management photos: Courtesy of the property manager

All management photos (30)
Room/suite (13)
Hotel & grounds (5)
Dining (2)
Bathroom (1)
Pool/beach area (3)
Business center/function rooms (2)
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Playa del Carmen with
any amenities


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#9 Business Hotel in Playa del Carmen #15 Top resorts Hotel in Playa del Carmen #17 Spa Hotel in Playa del Carmen #18 Luxury Hotel in Playa del Carmen #19 On the Beach Hotel in Playa del Carmen #22 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Viceroy Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer