I stayed at Hacienda Paradise during my vacation to Playa Del Carmen. My husband and I were on our honeymoon. The staff at Hacienda was awesome!!! We opened our room to rose petals on the floor, heart balloons everywhere, and a beautiful husband and bride swan towel sculpture. We also had delicious cakes and wine awaiting us as well. Everyday... More

We traveled to Playa del Carmen the last day of our trip to the Yucatan. Our group had reservations at the Hacienda Paradise. The staff was very helpful with planning and worked to have the rooms we needed. When our large group arrived, they had the staff to help move our group through quickly. We have always been pleased with... More

This is a fantastic hotel for those on a budget. It is clean & lovely looking. The staff is helpful. My only critique is that the hotel is dwarfed by the monstrosity that is the Reina Roja, if I have the name correct. It's utter awfulness must be witnessed. Perhaps the Hacienda's charm is increased by its proximity The Nightmare... More

Having just walked several blocks from leaving a disappointing hotel on a very warm day, I wasn't in the best of moods. Upon entering the lobby and approaching the front desk, I was given a chilled towel and bottle of water by Robert the gentleman on duty. What a remarkable way to begin my stay. The check-in was flawless and... More

We were on a business/pleasure trip and spent the first few nights at Paridisous. On our firsy Day I seriously hurt my ankle putting.me in a wheelchair for the next few days! We shifted to Hacienda Paradiseagter a couple of days! These folks were wonderful! They actually went to Walmart to buy me a pair of crutches! The room was... More

We have stayed at all of the Xperience Properties (Aqua Luna & Illusion in Playa and La Palapa in Holbox) and always found service was top notch in all of their properties. Their staff are truly THE BEST and aim to make your stay special. This is our first time at Hacienda. The property is conveniently located near the beach... More

Lots of possitives: Very good hotel, not too big, not too busy (in late March) even though the popular 5th aveneu is only a few steps away, the beach is only a 5 minute walk from the hotel, friendly and plenty of staff, well equiped and decorated room, perfect housekeeping, good selection for breakfast (although for the same price there... More

We were greeted with a cold drink of water and an ice towel to cool down from our long day. An excellent start. Our room was great, the maid service was great. The front desk staff were friendly and always helpful. Great pool and nice and quiet. The only downfall was the breakfast, buffet and not that good. We only... More

This is one of my favorite hotels in Playa. I was hesitant to stay there because it was so inexpensive. I am glad I took the plunge. It is so clean, the staff is Extremely nice and helpful, they have great coffee. The location is great, near everything. It is a block from 5th Avenue so you are close to... More