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All 201 Playa del Carmen hotels

Hacienda Paradise Boutique Hotel by Xperience Hotels

3.5 of 5 Hotel   |   Calle 20, Playa del Carmen 77710, Mexico
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Ranked #28 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Darren H
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882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

Recently spent seven night at the Hacienda. The staff are brilliant very helpull friendly and polite they went above and beyond to help with booking activities at the tours desk which they were not affiliated with. The goods. Big clean rooms with a patio, Air conditioning, Flat screen TV with Satelitte, Lots of storage, Safe in room big enough for... More 

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Camp Douglas, Wisconsin
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I recently spent nine nights at the Hacienda. Even before I arrived I had already been treated as a special guest. I had looked forward as much as staying there as i did anything else on my trip. I was totally overwhelmed by the staff every minute of my stay. It made no difference who was the front desk but... More 

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Athol, Idaho
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had a wonderful stay at the Hacienda Paradise. After looking at many hotels in the area and reading dozens of reviews, we picked the right place. The staff was most excellent and accommodating. The rooms were very clean and comfortable and were furnished nicely including a very comfortable bed. We really enjoyed being on the first floor with direct... More 

Review collected in partnership with this hotel

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London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The thing that really set this hotel apart was the staff - they were extremely helpful and friendly which really enhanced our stay. Other than that it does exactly what you'd hope - it's comfortable and clean, has a perfect location just one block away from the middle of 5th Avenue (where most of the restaurants are) and does a... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Staying at the Hacienda Paradise exceeded my expectations. The location is central, price is reasonable and the property is beautiful and well maintained. Nice modernized room with comfortable bed, contemporary bathroom and a small balcony overlooking the pool/garden. But most of all I so enjoyed the staff, starting with Jorge the GM and Andrea leading concierge services. The Front desk... More 

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Joliet, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just wanted to thank the staff at The Hacienda Paradise for making our stay so fabulous. We were in the middle of multiple trips to Playa, as we are moving there, needing a place to stay. We choose them as we have stayed before and knew it was nice. You can't beat the price, location, amenities and service. To our... More 

Was this review helpful? Yes 1
Chelmsford, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is just a block away from the main 5th Avenue through PDC. We had a good sized room with the usual amenities. The bathroom was good with a strong hot shower. Breakfast was OK but all the bread was hard or stale. The staff were all extremely friendly and helpful. It is a little noisy in the mornings... More 

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Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

No complaints, affordable, friendly, Internet in the lobby. Close to 5th Avenue. Breakfast is good but lunch is best on 5th avenue. We stayed at Hotel Fashion Botique before here..which sucked. This place was way better

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My fiancé and I stayed 5 nights and enjoyed the hotel very much. The staff are great, very friendly and helpful, the breakfast was awesome, the hotel and rooms were very clean and the location was perfect (off the main strip by one block and only 3 blocks from the beach) here's the kicker..... The reason we will not stay... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Mr. Cohen, First of all we are grateful that you chose us and thank you for your valuable comment. No matter how hard we try, sometimes we may find disappointment from our Ambassadors. Nevertheless, we want you to know that it is really important for us to satisfy each and everyone’s needs, and above all exceeding all expectations. Allow... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2014

I had the pleasure to stay at 'Hacienda Paradise' for one night. We checked in very late in the evening and were both very tired. The kind receptionist had a big smile on her face, gave us water and was very helpfull and nice to us. She showed us the room with 2 queen size beds, which were a bit... More 

Was this review helpful? Yes 2
XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, Infinite thanks for contributing with your opinion in improving our hotel’s reputation, and, above all, for being selected as your preferred choice for your holidays in Playa del Carmen. it gives us enormous pleasure to know that we succeeded in making your stay more pleasant and comfortable. As a matter of information to all our tripadvisor readers, we... More 

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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: Calle 20, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#27 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen

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