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Hacienda Paradise Boutique Hotel by Xperience Hotels

Certificate of Excellence
10 Ave. Between St. 20 & St.22, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Hacienda Paradise Boutique Hotel by Xperience Hotels
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988 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stockholm, Sweden
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel for a week and were amazed by the welcoming and professional staff. They were very accomodating to our needs and helped us plan trips. The location is great as well as the rooms.

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Austin, Texas
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed this hotel so much. The location is perfect, within easy walking distance of the beach, all the touristy spots on Quinta Avenida, and shopping for anyway. We walked up to the Mega for groceries, and the Quinta Alegria mall is just two blocks away. The staff are very friendly and went out of their way to help us... More 

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La Puente, California
1 review
5 of 5 stars Reviewed 1 week ago

Overall we loved it! The hotel was one tiny block behind 5th Street where all the action is so it was very convenient to walk to the beach, restaurants and strip.... which we did daily! For the price, FANTASTIC! This is not a hotel you say "great, it's only $85 nightly average so I will get what I pay for"...... More 

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Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I just returned from spending four night at the Hacienda Paradise Boutique Hotel. It was a wonderful place away from the hustle of 5th Avenue but plenty close to all the restaurants and the beach without the annoying noise. The room was clean and well appointed with nice high ceilings. The bed was comfortable and the bathroom... More 

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Buenos Aires, Argentina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hacienda is a cozy oasis in the middle of PDC. With a very friendly staff, lush pool, lovely decor, its just right. Not to big, not too fancy, not too expensive. But very comfortable and pleasant.

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Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 19, 2015

I did not want to stay at a big resort nearby Playa Del Carmen. Instead I decided upon the Hacienda Paradise Boutique Hotel which was more in the town of Playa and within my price range. My first impression of the place was very pleasant as the staff was very friendly and the room was quite nice. However as I... More 

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador. Thank you for the review about your stay in November 2014. We sincerely apologize for the issues described, as the incorrect programming of your television; it is concerning to read that you experienced some inconveniences with the concierge in time. This is certainly not consistent with the standard of Infinite Hospitality we are known for and proud of;... More 

Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

This hotel is situated in the heart of the activity but far enough away that the noise doesn't get on your nerves. It is within walking distance to shopping and restaurants. The staff made the stay great. They were always helpful and available. They helped with booking excursions and did all of our follow up calls. Great stay. My friends... More 

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We would like to thank you for having chosen and given us the opportunity to be your preferred host in Playa del Carmen. Thank you for your excellent review! It feels great to know that we have met your expectations because our high quality in service is a result of a deep commitment to our Ambassadors’ (guests’) absolute... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 7, 2015

We spent one week at Hacienda Paradise in June 2015. We absolutely loved our experience and will definitely recommend this gem of a hotel to family and friends. To start off, the customer service is excellent! From the moment we arrived, to every time we left or returned to the hotel, staff would greet us and ask if we needed... More 

Was this review helpful? Yes
XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, Your review was a delight to read for all of us, we thank you for taking the time to share your thoughts and feelings. Every day we search for opportunities to further perfect our Ambassadors’ (guests’) experiences, as we are passionate to serve! By knowing your preferences, we can now offer the services that you deserve with a... More 

Santa Rosa, California
1 review
5 of 5 stars Reviewed June 27, 2015

The staff was very friendly and helpful. The hotel was very clean and the breakfasts were amazing! The hotel is one short block to the main area with shops and restaurants and 3 blocks from the beach. This is a wonderful hotel!

Review collected in partnership with this hotel

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Dortmund, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015

I have enjoyed everyday small talks and care from staff members. They were always there eager to help and ready to give us good tips where to go and what to see. They were always greeting us with a smile.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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