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Hacienda Paradise Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 20, Playa del Carmen 77710, Mexico
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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Ranked #27 of 199 Hotels in Playa del Carmen
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
rudytr
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955 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Location Location Location. One block from the middle of 5th st. Fabulous restaurants and all the souveniers you could ask for. Hotel itself was quiet at night for a restful sleep. Staff was phenominal. Maintenance staff incredible. Room cleaned & bed made everyday. Booked 2 excursions at hotel which cost less than online. Great place to stay.

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San Francisco
1 review
5 of 5 stars Reviewed 4 days ago NEW

My friend and I recently returned from a trip to Playa Del Carmen in which we stayed at Hacienda Paradise Boutique Hotel. Words cannot explain how fantastic our experience was at Hacienda. The location is prime, located just a block off of the bustling Quinta Avenida, which offers great restaurants, bars, and shopping. The beach is also just around the... More 

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iowa
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Like to stay at different places. Decided to come back to the Hacienda for a second time. Another pleasant stay. Rooms clean and adequate. Staff is great. You get a balcony or patio, dorm size refrigerator, A/C, ceiling fan,wifi, nice little pool, helpful friendly staff,quiet room and great location. We like the second floor better because of the balcony. Got... More 

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Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Been here in April for about a week and the staff was the highlight of our stay! Friendly, helpful and always there for anything we needed to know or to do. Although the lobby is fresh and modern the other areas of the hotel could do with a refurb, including the rooms. The pool area is lovely, the breakfast area... More 

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Warrenton, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this hotel for 5 days as an anniversary present to each other. EVERY member of the staff was very kind and helpful, saying hola! at every encounter. Jacqueline was particularly helpful and friendly. The rooms were modern with a tiny rustic feel and had a ceiling fan and personal A/C unit. Even though the... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Michelle. We would like to say thanks for prefer us as your hotel in Playa del Carmen. We appreciate your feedback, overall because we want you back. We are pleased you enjoyed the location, as well as the great value from staff. Your recommendation is much appreciated, and we are excited for our next chance to accommodate you. We... More 

Sacramento, California
Top Contributor
111 reviews 111 reviews
41 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I don't know how much I can add to the reviews of the Hacienda Paradise. We were very pleased with the hotel. We were in a second floor king bed room with a balcony overlooking the pool. The rooms open from the street but have balconies or patios on an interior courtyard. We had no trouble with noise from the... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location of the hotel is fantastic, just steps away from the 5th Avenue where all the shops and restaurants are; about 10 minutes walk to the beach and the Mamita's Beach Club which is a great place if you want to spend a day on the beach. The room was nice and clean with 2 large beds and extremely... More 

Was this review helpful? Yes 2
Saugatuck, Michigan
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 15, 2015

Really good location (only thing better would be beachfront, but not at this price) close to 5th Avenue but far enough away to be quiet at night. Room was nice sized, very clean, well-maintained and included a fridge and safe. The a/c worked great which is something you don't think about until it doesn't. The bed was very comfortable and... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

The place, the location are excellent. The beds are comfortable. The rooms are big. The bathroom is big and nicely finished in tiles everywhere. The staff are friendly and helpful. The free coffee / juice / water at the front desk, 24hrs is a very nice plus. Also, no hassle with getting beach towels everyday.

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Brisbane, Australia
Top Contributor
59 reviews 59 reviews
56 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 14, 2015

A lovely hotel away from the hustle and bustle. Very friendly reception and cleaning staff. My room was very spacious, clean and comfortable. Unfortunately, at 3 am on the second night I was woken by the love-making of the couple next door. Following their love-making they were very loud in their conversation, and I had to request the night manager... More 

Was this review helpful? Yes 2
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