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Hacienda Paradise Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 20, Playa del Carmen 77710, Mexico
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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Ranked #24 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Mark B
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932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The place, the location are excellent. The beds are comfortable. The rooms are big. The bathroom is big and nicely finished in tiles everywhere. The staff are friendly and helpful. The free coffee / juice / water at the front desk, 24hrs is a very nice plus. Also, no hassle with getting beach towels everyday.

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Brisbane, Australia
Top Contributor
58 reviews 58 reviews
56 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

A lovely hotel away from the hustle and bustle. Very friendly reception and cleaning staff. My room was very spacious, clean and comfortable. Unfortunately, at 3 am on the second night I was woken by the love-making of the couple next door. Following their love-making they were very loud in their conversation, and I had to request the night manager... More 

Was this review helpful? Yes 1
Buderim, Australia
Top Contributor
575 reviews 575 reviews
63 hotel reviews
328 helpful votes 328 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place was nice to stay in just far enough away from the noisy areas. the room was good, lovely hot shower, lovely staff with good English, nice pool, you need to get the safe key from the office. The bed was nice as to the pillows so we had a nice nights sleep. The breakfast was a nice continental... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ms. Olie, Hacienda Paradise Boutique Hotel by Xperience Hotels would like to thank you for having chosen us and also for giving us the opportunity to be your host in Paradise. I hope you had a very enjoyable time with us, all the staff is always working with the only commitment to offer a high quality service; and above... More 

nashville, tn
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Hacienda Paradise lives up to it's name. Great location, clean comfortable rooms and a staff that bends over backwards to please. The smiling faces on the front desk, the incredible service in the restaurant and the best concierge service I have ever experienced! I highly recommend this hotel. A short Walk to Mamita's beach with use of chairs and umbrellas... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very clean, comfortable. Firm, supportive beds. Nice bathroom, but plumbing leaves something to be desired. Loved the Concierge and the Men and women behind the desk. Best value in Playa Del Carmen. Will go back.

Review collected in partnership with this hotel

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Vienna, Austria
1 review
5 of 5 stars Reviewed 4 weeks ago

As many others mentionned before, the best thing of Hacienda Paradise are the employees. I really felt like home at arrival in this very familiar atmosphere. All our wishes were satisfied immediately. Leaving the hotel felt like leaving good friends. Regarding the location: it's 5min away from the beach and only a few meters away from all the bars and... More 

Review collected in partnership with this hotel

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Annapolis, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 weeks ago

The hotel was everything our rented condo was not... it was clean, well stocked and the staff was available for anything and everything... great hotel not far from the beach. There was a breakfast included with some fares... not ours but we went one morning anyway and enjoyed our cooked to order eggs and fruit. Waking up later in the... More 

Review collected in partnership with this hotel

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Sao Paulo, SP
2 reviews
4 of 5 stars Reviewed February 18, 2015

The best of Hacienda Paradise are the people that work at the Hotel. They are lovely and are always willing to help with any issue. The quality of the facilities and the diversity of the tours are exactly as appears on their website. I have just one suggestion: it would be better if breakfast started a little bit earlier, like... More 

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NY
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2015

Its not the fanciest nor the newest but its worthy of competing with those highly overpriced hotels. The staff is Is by far the best we have experienced. Andrea Reyes is an example of what true customer service is suppose to be. The staff under her leadership reflects her dedication and commitment to customer service. Great location and walking distance... More 

Was this review helpful? Yes 1
XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We would like to thank you for preferring us as your home away from home in Playa del Carmen. We appreciate your feedback, overall because we want you to come back with us. We are so pleased you enjoyed our restaurant, the location, as well as the great value from our staff! Your recommendation is very much appreciated,... More 

Naples, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2015

I stayed last week for three nights at this very welcoming boutique hotel. Reasonably priced, very convenient downtown location but not at all noisy. The staff was over- the-top helpful getting me a last minute tour to Tulum and recommending restaurants. Andrea Reyes, the concierge, bent over backward staying late to be sure my reservations were handled correctly. Check in... More 

Was this review helpful? Yes 2
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