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Hacienda Paradise Boutique Hotel by Xperience Hotels

Certificate of Excellence
10 Ave. Between St. 20 & St.22, Playa del Carmen 77710, Mexico
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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Ranked #26 of 201 Hotels in Playa del Carmen
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
flashman2015 Toronto, Canada
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976 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I did not want to stay at a big resort nearby Playa Del Carmen. Instead I decided upon the Hacienda Paradise Boutique Hotel which was more in the town of Playa and within my price range. My first impression of the place was very pleasant as the staff was very friendly and the room was quite nice. However as I... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador. Thank you for the review about your stay in November 2014. We sincerely apologize for the issues described, as the incorrect programming of your television; it is concerning to read that you experienced some inconveniences with the concierge in time. This is certainly not consistent with the standard of Infinite Hospitality we are known for and proud of;... More 

Durham, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is situated in the heart of the activity but far enough away that the noise doesn't get on your nerves. It is within walking distance to shopping and restaurants. The staff made the stay great. They were always helpful and available. They helped with booking excursions and did all of our follow up calls. Great stay. My friends... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We would like to thank you for having chosen and given us the opportunity to be your preferred host in Playa del Carmen. Thank you for your excellent review! It feels great to know that we have met your expectations because our high quality in service is a result of a deep commitment to our Ambassadors’ (guests’) absolute... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one week at Hacienda Paradise in June 2015. We absolutely loved our experience and will definitely recommend this gem of a hotel to family and friends. To start off, the customer service is excellent! From the moment we arrived, to every time we left or returned to the hotel, staff would greet us and ask if we needed... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, Your review was a delight to read for all of us, we thank you for taking the time to share your thoughts and feelings. Every day we search for opportunities to further perfect our Ambassadors’ (guests’) experiences, as we are passionate to serve! By knowing your preferences, we can now offer the services that you deserve with a... More 

Santa Rosa, California
1 review
5 of 5 stars Reviewed June 27, 2015

The staff was very friendly and helpful. The hotel was very clean and the breakfasts were amazing! The hotel is one short block to the main area with shops and restaurants and 3 blocks from the beach. This is a wonderful hotel!

Review collected in partnership with this hotel

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Dortmund, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015

I have enjoyed everyday small talks and care from staff members. They were always there eager to help and ready to give us good tips where to go and what to see. They were always greeting us with a smile.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
New Orleans, Louisiana
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

We stayed for three days after staying four days in Cozumel. Overall we enjoyed the hotel and staff very much. There is a nice pool area with plenty of shaded areas and lounge chairs. The hotel is well staffed and very, very clean. Nice sized rooms open onto the pool on the first floor and balconies overlooking the pool on... More 

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed June 8, 2015

Amazing experience, made our vacation so much better by everyone being so nice and attentive. Very knowledgeable staff and very friendly all of them specially Charlie the concierge that was very helpful making our vacation more memorable recommending the best tours, restaurants and beach clubs, look for him if you want to have a great time in Playa eel Carmen.... More 

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Coffs Harbour
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 30, 2015

Stayed here this week because of favourable reviews, it didn't dissapoint. Perfect location very close to everything, ADO bus station, 5th Avenue, beach etc. My room was lovely, the entire hotel was spotless, tea, coffee, water available 24/7 and excellent wi fi which was free. I had a ground floor location opening onto the pool area. The staff were always... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

I spent here 3 nights with my husband, the staff is very friendly and their service is great. I needed the iron as I hanged up the phone they were knocking the door to handle it to me. Location is great, room cleanliness good. The laundeu service is very efficient as well.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2015

Location Location Location. One block from the middle of 5th st. Fabulous restaurants and all the souveniers you could ask for. Hotel itself was quiet at night for a restful sleep. Staff was phenominal. Maintenance staff incredible. Room cleaned & bed made everyday. Booked 2 excursions at hotel which cost less than online. Great place to stay.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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