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Hacienda Paradise Boutique Hotel by Xperience Hotels

Certificate of Excellence
Calle 20, Playa del Carmen 77710, Mexico
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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Ranked #26 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
ETldn London, United Kingdom
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937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The location of the hotel is fantastic, just steps away from the 5th Avenue where all the shops and restaurants are; about 10 minutes walk to the beach and the Mamita's Beach Club which is a great place if you want to spend a day on the beach. The room was nice and clean with 2 large beds and extremely... More 

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Saugatuck, Michigan
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Really good location (only thing better would be beachfront, but not at this price) close to 5th Avenue but far enough away to be quiet at night. Room was nice sized, very clean, well-maintained and included a fridge and safe. The a/c worked great which is something you don't think about until it doesn't. The bed was very comfortable and... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

The place, the location are excellent. The beds are comfortable. The rooms are big. The bathroom is big and nicely finished in tiles everywhere. The staff are friendly and helpful. The free coffee / juice / water at the front desk, 24hrs is a very nice plus. Also, no hassle with getting beach towels everyday.

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Brisbane, Australia
Top Contributor
59 reviews 59 reviews
56 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 14, 2015

A lovely hotel away from the hustle and bustle. Very friendly reception and cleaning staff. My room was very spacious, clean and comfortable. Unfortunately, at 3 am on the second night I was woken by the love-making of the couple next door. Following their love-making they were very loud in their conversation, and I had to request the night manager... More 

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Buderim, Australia
Top Contributor
575 reviews 575 reviews
63 hotel reviews
340 helpful votes 340 helpful votes
5 of 5 stars Reviewed March 10, 2015

This place was nice to stay in just far enough away from the noisy areas. the room was good, lovely hot shower, lovely staff with good English, nice pool, you need to get the safe key from the office. The bed was nice as to the pillows so we had a nice nights sleep. The breakfast was a nice continental... More 

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XperienceHotels, Director de Relaciones con Clientes at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this review

Dear Ms. Olie, Hacienda Paradise Boutique Hotel by Xperience Hotels would like to thank you for having chosen us and also for giving us the opportunity to be your host in Paradise. I hope you had a very enjoyable time with us, all the staff is always working with the only commitment to offer a high quality service; and above... More 

nashville, tn
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 5, 2015

Hacienda Paradise lives up to it's name. Great location, clean comfortable rooms and a staff that bends over backwards to please. The smiling faces on the front desk, the incredible service in the restaurant and the best concierge service I have ever experienced! I highly recommend this hotel. A short Walk to Mamita's beach with use of chairs and umbrellas... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed March 4, 2015

Very clean, comfortable. Firm, supportive beds. Nice bathroom, but plumbing leaves something to be desired. Loved the Concierge and the Men and women behind the desk. Best value in Playa Del Carmen. Will go back.

Review collected in partnership with this hotel

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Vienna, Austria
1 review
5 of 5 stars Reviewed February 25, 2015

As many others mentionned before, the best thing of Hacienda Paradise are the employees. I really felt like home at arrival in this very familiar atmosphere. All our wishes were satisfied immediately. Leaving the hotel felt like leaving good friends. Regarding the location: it's 5min away from the beach and only a few meters away from all the bars and... More 

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Annapolis, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

The hotel was everything our rented condo was not... it was clean, well stocked and the staff was available for anything and everything... great hotel not far from the beach. There was a breakfast included with some fares... not ours but we went one morning anyway and enjoyed our cooked to order eggs and fruit. Waking up later in the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sao Paulo, SP
2 reviews
4 of 5 stars Reviewed February 18, 2015

The best of Hacienda Paradise are the people that work at the Hotel. They are lovely and are always willing to help with any issue. The quality of the facilities and the diversity of the tours are exactly as appears on their website. I have just one suggestion: it would be better if breakfast started a little bit earlier, like... More 

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