Some of the friendliest staff I have encountered whilst travelling in a large number of hotels worldwide. Located in the right end of town - away from the majority of hustlers and touts, and with a laarge number of nicer restaurants nearby. more

Our only regret is that we could not stay longer in this excellent hotel. Great service, professionalism, value for our money more

We couldn't believe how awesome Hacienda Paradise was. We spent less staying there than we would have at a Motel 6 or other cheapy roadside motel in the States! The staff was excellent, from the front desk to the housekeepers. The beds were comfortable, the bathroom was super nice. There is a hotel being built/renovated next door but we have... more

Stayed here for a week recently and I have to say the staff were second to none. They couldn't do enough for us. The room itself was great, lovely personal touches - towel animals shaped on the bed, flowers on the pillows etc. Shower and bathroom were lovely. They leave a complimentary fruit basket when you arrive too. There is... more

We stayed in the mastersuite which was delightful -light,spacious,characterful with mexican wooden furniture, lovely balcony overlooking the garden and pool, superb large comfortable bed and great bathroom - especially the jacuzzi complete with candles. All of this was rendered even more romantic by the artistic use of flowers and petals to decorate the bed and bathroom, together with delightful creation... more

We spent an entire week here and it was great! The room was very spacious and clean, with a very convenient small refrigerator. All the rooms are overlooking the interior garden with a swimming pool and beautiful tropical plants. The location is very convenient, only one block from 5th avenue with all its boutiques and restaurants, and 3 blocks from... more

I can't say enough good things about this hotel. This was my first visit to Playa del Carmen, and I wasn't sure what to expect, so chose this hotel based on the ratings here on Trip Advisor. Boy, did I choose well ! This hotel is perfectly situated. It's just a block from Fifth Avenue (where everything happens), but far... more

I spend months debating which hotel to stay in while in Playa and the Hacienda Paradise was perfect for us! We were treated like kings and queens upon our arrival! The place was just like your home away from home! The staff was always there to greet you with a huge smile and wait on your every need! The breakfast... more

A first stay for me at Hacienda Paraside but it won't be the last! From the moment we walked in the door at check in to the moment we had to say goodbye, the staff could not have been more attentive! The rooms are beautiful! Comfortable beds, clean, nice bathrooms with hot water all the time! The complimentary full breakfast... more