We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Real Playa del Carmen

2.5 of 5 Resort (All-Inclusive)   |   5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Real Playa del Carmen to your Saves list
Real Playa del Carmen
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Priceline.com Travelocity
and 4 more sites!
67%
Ranked #127 of 198 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 5 weeks ago
Granddfather Chadds Ford, Pennsylvania
Write a Review

927 people have reviewed this hotel

Traveler rating
    257
    332
    134
    98
    106
See reviews for
172
378
42
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Top Contributor
72 reviews 72 reviews
7 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The staff English is not a requirement, but it was fun with the hand gestures. My room had a loud a/c, old tv and little hot water. The bed was like sleeping on a board. I was staying all inclusive, the only meal I enjoyed was breakfast and it was limited. 43.00 a night all inclusive Can't say I'll return... More

Was this review helpful? Yes
London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I got bumped here from one of the other Tukan properties so I ended up only paying about $45 USD a night when the going rate is around $75-100 so I cannot really complain. As others have noted the property is pretty worn. The rooms could use a renovation. I had a very small balcony, old style TV, and dated... More

Was this review helpful? Yes
Regina, Saskatchewan, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

>We stayed at the Real Play del Carmen from March 17 to19th > > Real Playa Del Carmen Hotel and Beach Club > Location -# rated 2 _ The beach is far away and shuttles are not as frequent as stated on web sites. Rocky shore. > Sleep Quality rated # 2 - I do not think any rooms are... More

Was this review helpful? Yes
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank You very much for your comments, we really appreciatte it, aslo mentioned our Employees, All your notes are so important for us. Best Regards More

Chadds Ford, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Additional great service from the stay & several individuals not mentioned in my previous review: Pepe (Host) - Maria Marie Restaurant (probably our preferred choice) Yali & Samira (Supervisor) Members Only Club Room Guillermina - Housekeeping (Night Turn-down Service) Selma Nicoli - Spice Restaurant

Was this review helpful? Yes
Queretaro, Mexico
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

The hotel is perfectly located if you are looking to stay in Playa del Carmen during your whole trip. Nice lobby/bar just in front of La Bodeguita del Medio. If you pay a little bit extra of the all-inclusive plan, you get this "VIP bracelet" that includes a better alcohol selection and restaurants along Playa del Carmen. Highlights. Very nice... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank you very much indeed for your comments, we really appreciatte your time and notes, and hoping that you are coming back again soon. Best Regards. More

Maple Ridge, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 7, 2014

Well I just got back from a 2 week vacation to Playa Del Carmen...again. We decided to do an all inclusive this time around and picked the Real Playa Del Carmen because it was situated right where we wanted to be.. on 5th Ave. When booking with my travel agent (who told me it was great) we decided to get... More

Was this review helpful? Yes 3
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we did not exceeded you expectations and we do our best effort to improve facilities and service, we keep in mind all you comments which ar so important for us. I talked already with all Supervisor. Best Regards, More

Burnaby, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2014

We Had to upgrade to a better room upon arrival add an extra $140. usd for 2 weeks,,,,,, and we were also offered use and restaurant of there sister hotels down at the beach these hotels are 5 * $750.00 for my husband and I,,,,,,, we said no ! ,,,, of course!,,,,, while the hotel manager was watching on and... More

Was this review helpful? Yes 2
Playa04, Manager at Real Playa del Carmen, responded to this review

We thank you for your time and comments, which are so welcome, We already wrote down your notes in order to improve and change. We aprreciate your comments. Best Regards. More

Blenheim, Canada
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 22, 2014

My wife and I just returned two days ago from this quaint but tired and dated property. We did our research on this resort by reading numerous and variously rated reviews. We had no misconceptions as to what to expect, so we didn't set ourselves up for disappointment. Before i say anything else I want to commend ALL of the... More

Was this review helpful? Yes 3
Playa04, Manager at Real Playa del Carmen, responded to this review

We really appreciate your commnets, many of them are so important for us, and also we would like to improve and to change. Than You very much mentioned all employees and service. Best Regards. More

BC
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2014

Don't stay here if you need real WiFi. It is 25kbs at its peak. I called ahead to inquire if they had Wi-Fi in the rooms, but I failed to ask if it worked. The staff are great the food is excellent. But they're cheapening out on the easiest solution for a business man. There isn't even an upgrade option... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we could not exceded you expectations, we already write down your comments and mentiones to our System Departament, it is so important for us. We like to improve and always do. Best Regards. More

Blenheim, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2014

We just got home yesterday from a nine day stay at the Real Playa del Carmen. We just wanted to tip our hats to our bell boy Gustavo Martinez and the rest of the staff. Although this hotel is not a five star hotel, by any means, the staff and especially Gustavo, helped to make it feel as though it... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank you very much for yoor comments, aslo for mentioned Gustavo, I already spoke with the Food and Beverage Manager to check ouy what you wrote down in this comment. Best Regards. We really hope that you are coming back again soon. More

Been to Real Playa del Carmen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Real Playa del Carmen

Also Known As:
Real Playa Del Carmen Hotel
Real Playa Del Carmen Hotel Playa Del Carmen
Real Hotel Playa Del Carmen
Playa Carmen
Real Playa Carmen
Playa Del Carmen Real
Real Playa Del Carmen Riviera Maya, Mexico
Address: 5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Top resorts Hotel in Playa del Carmen
#70 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Real Playa del Carmen 2.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Tingo, Venere, Hotels.com and Agoda so you can book your Real Playa del Carmen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Real Playa del Carmen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.