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All 200 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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Ranked #16 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Worldlyg
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2,769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I am not one for writing a lot for a review but We had a wonderful time. We stayed at the family concierge which the heated pool made all the difference. We have a very restrictive dietary needs and the entire hotel was very eager to please us . There are some honorable mentions that need to be made aware... More 

Was this review helpful? Yes 2
Cary, NC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

we spent a family vacation (8 of us) here in January 2015. Very pleased with every aspect of the stay. Jaime (with Melia) was a great help and would be one of the reasons for a return trip. Carlos by the pool was also an example of the outstanding staff here. Keep up the good work!

Was this review helpful? Yes 1
Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I recently stayed at the Paradisus for a long weekend. The resort itself was extremely nice. Nice choice of restaurants, friendly staff and very clean. The only complaint that I have is that we were in room 3201 which faces the service entrance driveway. We were constantly hearing service trucks beeping as they were backing up to... More 

Was this review helpful? Yes 2
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our friends have asked us how our vacation was, and this has become my standard answer: "When you plan a vacation, you have a fantasy version in your head of how you think it could go. That's exactly how this one went." Seriously, transportation was smooth; the weather was great; the resort was fantastic. Pools were beautiful--the beach was plenty... More 

Was this review helpful? Yes 4
Cheltenham, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have just enjoyed two wonderful weeks in the adult only section of this excellent hotel complex. We went for rest, relaxation and winter sunshine and received all of these in generous measure. We had a Luxury Junior Swim-Up room that lived up to its title. The room was well appointed, maintained and spotlessly clean, the only downside was the... More 

Was this review helpful? Yes 1
Akumal, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great hotel, top luxury, even better location. I got so in love with the hotel, I even went into this presentation they have and was just great. I want to thank Carmen (waitress) for exceptional treatment. This is a must for all travelers in the Riviera Maya

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We feel proud to learn you have had a great stay at Paradisus La Esmeralda Playa del Carmen and that our service went beyond your expectations, we are glad to know the service provided by Carmen was excellent and personalized, always focused on your total satisfaction. Many thanks for your kind comments, it would be a pleasure to... More 

Toronto
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We've been to Punta Cana 15 times, Cuba 3 times, Cancun area 10 times, as well as Jamaica, Antigua, Belize and St. Lucia.... Most of our vacations have been all-inclusive and I must say that this resort and other Paradisus resorts are top of the line. We have visited twice in the past year, July and over the New Year.... More 

Was this review helpful? Yes 6
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are happy to know that your family and yourself were able to live the Paradisus experience and you loved it. Yanela, Alberto, Danura and Olga have been informed about your recognition to their outstanding service. All of them are a true example of the warm service we strive to provide every day in our resort. Thank you... More 

Bellport, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is out second visit to Paradisus Playa del Carmen La Esmeralda. We stayed there for one week at April 2014. This time it was even better than first time. Hotel added some small things, but they was nice such as small coffee place near buffet. Coffee was great there. I think they also updated they shows a little bit.... More 

Was this review helpful? Yes 7
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, First of all, thank you for your preference to our Paradisus brand. We are glad to read that one more time you had a great experience and this time it was even better than first time you visited us. Regarding your comment, particularly when mentioning the service of Virginia, is a wonderful testimony of how passionate the staff... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We just spent 7 days at La Esmeralda, our first all inclusive vacation. Wow, what a beautiful resort. Both La Perla and La Esmeralda were very nice. We enjoyed dinners at La Palapa ( not to be missed) , Philberto was our waiter, super nice! The octopus appetizer was amazing, as well as the pork for dinner and lamb chops!... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are delighted to know the service and the delicacies offered in our LUXEclusive plan were beyond your expectations and you really enjoyed our appealing restaurants specially La Palapa, Mole, Bana and The Grill restaurants and you were pampered for our warm staff. We already communicate your recognition to Filiberto and Ruben. We are sure your notes will... More 

Millburn, New Jersey
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

A beautiful resort, peaceful, beautiful beach, pool areas, rooms and facilities. Restaurants were amazing and the staff was very friendly and helpful. Great for adults and children. Proximity to Mayan Ruins and Tulum. Great evening entertainment.

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Many thanks for your concrete review about the beautiful facilities, relaxing atmosphere by the resort, amazing restaurants, nice entertainment and warm service from the staff, those significant aspects in every tourists´ expectations list. It is a pleasure for us to read we surpass them during your stay at Paradisus Playa del Carmen La Esmeralda. We hope to have... More 

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#11 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#12 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen

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