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All 201 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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Ranked #15 of 201 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
kathyd6302014 Albertson, New York, United States
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2,639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albertson, New York, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I was at this hotel for 7 days for my cousins wedding. The resort is beautiful and the staff is amazing. everything was amazing, the only thing is the beach is not flat its a bit uncomfortable to walk on and once you went in the water there were rocks, etc. But overall the stay was great, food was amazing... More 

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Denver, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

If you want to stay in an all-inclusive resort, check this place out. It feels like a small village there's so much to do. The rooms are gorgeous, the property is stunning. The beach is a stone throw away. It's great!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
New York
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We returned this past weekend from a week stay at this resort. My husband, myself and my 8 & 6 year old stayed in a Master Swim Up Suite. From reading past reviews regarding family concierge we upgraded and added this to our vacation which is defiantly not worth the money whatsoever. for an extra $1800 the only difference was... More 

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, First, thank you for taking the time to share your Paradisus experience, and for letting us know your opinion about some aspects we have to work on. You can feel assured that the managers of the various departments involved have been informed of your particular observations and appropriate measures will be taken in order to avoid this kind... More 

Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

AMAZING! I unfortunately lost my phone during my stay at the hotel, but the help that I received after I asked for assistance... outstanding! Yes, the resort is beautiful, but the people who work there everyday... they're the reason I'll come back. Thank you for the amazing experience!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We feel gratified to learn you had an amazing stay at Paradisus Playa del Carmen La Esmeralda .Thank you very much for highlighting the attentive service you received from our staff. We are proud of them because they are the resort soul and they transmit to our guests our caring and customer oriented philosophy. Please remember that in... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Family with 1,3 and 4 year old. Blown away by quality and attention to detail. Claudia of the pool staff was amazing catering to all of our needs (awesome juggler btw) and the Baby Club was the primary reason why we were so impressed. It was impeccable and Emily, Luisa and Yessenia were terrific with the three children and gave... More 

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you very much for sharing your experience at Paradisus Playa del Carmen La Esmeralda with us and with future tourists on Trip Advisor. We feel proud to read that you were impressed by the service provided by our attentive personnel at the Baby Club. We will inform to all of them about your recognition to their amazing... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The food and service made for a very relaxing week - much better than previous stays in the area. All the staff seems willing to help, even bringing food and drinks to our swim up terrace. The pools were cold for the kids, but they liked to splash in the jacuzzi on the terrace after a swim. The food at... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you so much for selecting us as a destination for your vacation. We are satisfied to hear the service and the delicacies offered in our LUXEclusive plan were beyond your expectations and you really enjoyed our appealing restaurants specially Vento restaurant ; and you were pampered for our warm staff. We will transfer your recognition to Hector,... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were thoroughly impressed with this resort!!! What ever your celebration or if you just want a good family holiday, you won't be disapointed with this resort. The restaurants were outstanding my favorite being Mole,contemporary Mexican cuisine at its finest. Definately order the guacamole it's the best I have tasted!! My kids 16 & 14 had a blast!! They enjoyed... More 

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are pleased to know you enjoyed the food quality and variety in most of our restaurants especially at Mole; the facilities in general and our friendly staff. Thank you for your kind notes, we hope you will visit us very soon to experience the Pure Freedom to Just Be. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Generally a very good resort with good amenities and good food. The place to stay to unwind and enjoy people's company. Well taken care of both the facilities and the guests. Definitely a come-back to place!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We appreciate your concrete review from your experience, affirming that you had a pleasant time with us while you enjoyed everything offered at our “Paradise”. We would love to host you again in the future. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Joined my family for a holiday get away. Parents are in their 60's, Adults are in their 30's and we traveled with a 3 month old. The experience was WONDERFUL!! The property includes an Adult Only and Family offering. Our service from the moment we checked in was great. Resort is only 40 minutes south of Cancun airport. Property is... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda. The “pure freedom” atmosphere you noticed around the resort is reflected in your comments. At Paradisus we want to let know all our guests they deserve to feel pampered while they enjoy every area from the resort, even just walking around, getting a tan... More 

Miami, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Me and my family decided to spend 10 days at Paradisus Playa del Carmen, La Esmeralda for our family vacations during Thanksgiving holiday. It was the best decision we ever! Everything from the infrastructure, to the staff and service, to the food was all outstanding!! I have 2 daughters ages 5 and 8 yo and they had so much fun... More 

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Our main goal is the total satisfaction of our guests, we are very happy to learn we accomplished that mission with you during your stay while you enjoyed the special amenities and facilities of Family Concierge and now your daughters have unforgettable memories. Our staff works very hard to provide our youngest guests a great experience through little... More 

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#11 Family Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#12 Spa Hotel in Playa del Carmen
#14 On the Beach Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#16 Business Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen

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