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All 201 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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Ranked #14 of 201 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
icarriere23 Ottawa, ON
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2,568 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, ON
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first trip to an all-inclusive resort with our 9-month old baby. We have been to many 4 to 5 stars all-inclusive resorts before. We stayed in a junior suite. Pros - beautiful resort, clean, spotless - very good food at the à la carte restaurants (Olio, Market, Bana) - very family-friendly (there are strollers everywhere and you... More

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Macungie, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled with our two small children (2 and 4) in November. We stayed in a one bedroom suite on the Family Concierge side. The whole trip was wonderful and the staff and service were excellent. One benefit of the Family Concierge was having access to the heated pool which was a big plus this time of... More

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Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We feel proud to learn you have had a fabulous stay at Paradisus Playa del Carmen La Esmeralda-Family Concierge and that our service went beyond your expectations. It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests, we will gladly pass on your compliments to each... More

Vancouver, Washington
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying that the facility is beautiful and almost all of the staff was very friendly and helpful! My wife and 13 y.o. daughter stayed for a week from the 16th to the 23rd and it was a great vacation. What Paradisus did well - Greetings; it seems everyone who worked there was polite and said at... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have one day left at this wonderful resort and I'm compelled to write a review to share my experiences thus far. 1st of all let me start by telling you who made this trip magnificent for my husband and I along with our daughter (age 2). Gilmer our family concierge was ON HIS GAME! He knew exactly how to... More

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Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are very glad that you have experienced a marvelous vacation at our exclusive area that is Family Concierge! Thank you also for mentioning Gilmer, Adrián, Danura, Israel and Daniel, We will make sure they get your comments. Please remember that in Family Concierge you will find your home away from home in front of the Mexican Caribbean.... More

Montreal, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is totally worth it's 5 Diamonds! Very nice, beautiful Architecture and design. Food is out of this world , Amazingly god!!!! Service was outstanding!The only reason they lost a Star from me is that i was bored as a solo traveler, perfect to rest and relax, wedding, couple and honeymooners but when comes time to have fun... this... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for taking the time to share your Paradisus experience and for letting us know your opinion about some aspects that you liked and some others that dislike during your stay. Our Activities Manager is now aware of your opinion regarding activities and entertainment, be sure that your notes will be taken under consideration as all our... More

Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wow, what can we say. We arrived at this hotel and what a welcome. We will never forgot the service that we received when we arrived. It all started when the doors of our taxi opened and the bell boy took our luggage. We were taken to reception and were checked in, what a smooth process that was. After checking... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you so much for your wonderful comment, especially regarding our service. Let us state that we are completely proud of the attentive and caring staff that we have at the resort. As you experienced and is mentioned in all the reviews from other travelers, the service provided by the personnel is what they really treasure from the... More

New York
Top Contributor
52 reviews 52 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pros: - Beautiful rooms. Looks much nicer than the pictures. We got a master swim-up suite. It was very spacious, with a nice living room and kitchen area, two rain showers, big bathtub and outdoor jacuzzi - Drinks. I appreciate that they use real lemons and mints to make mojitos instead of gross syrups. - Food. Generally better than other... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We appreciate taking the time to share your experience at Paradisus Playa del Carmen. Thank you for both, the positive and negative comments, this priceless feedback is what makes us keep always improving. That is why we will work on some of the aspects you have mentioned in order to provide our guests the best service and great... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Beautiful Resort - Excellent Service. We visited Playa del Carmen in mid November, and had a wonderful week at La Esmeralda. Great pool and beach, numerous dining options - arrangements by the concierge were perfect, staff was excellent everywhere - Special thanks to Israel [our concierge] and Israel [our main man at the pool!] A memorable vacation for the entire... More

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Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Paradisus. We are glad we did it this time with you and your family. Thank you for your comment regarding the excellent service provided by our two Israels. We will transfer your comments to them, whom surely will be... More

Highland Village, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our vacation included our extended family which included 5 small children between 8 and 18 months, their parents and a grandparent. We had a fantastic time and highly recommend Paradisus Esmerelda. We stayed in the family concierge portion of the resort. I believe that the family concierge experience was a huge bonus in this vacation, particularly because we traveled during... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, It is magnificent for us receive positive feedback from our tourists, especially when they communicate every detail during their vacations, just like yours. We are proud that you and your family members have had a terrific stay at Paradisus Playa del Carmen La Esmeralda while you enjoyed the special benefits and amenities of being a Family Concierge guest,... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Every year my job hosts a conference and this is the location picked for 2014. I have very few "complaints" about the hotel and it's services. I will say that upon arrival, I thought we were going to be left stranded. Most the hotels you pass on the way have big and beautiful entryways, this one not so much. We... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We would like to thank you for your observations. In Paradisus Playa del Carmen we believe that it is only through listening carefully to the comments and suggestions of our customers, is how we can keep the constant improvement, surpass guest´s satisfaction and exalt the service quality that characterizes us. Please accept our most sincere apologies about check... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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