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All 199 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Ranked #13 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Rich E Santa Monica, California
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2,323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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English first
Santa Monica, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Had a great experience in PDC at this resort. Everything you could possibly need was available to you, including bottled water on demand, any quantity, which we all know is vital in Mexico. Welcoming staff, clean pool and dining areas, great room layouts, and ample opportunities to get in the water steps from the resort. Special shout out to Anallely... More

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Lisbon, Portugal
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently spent one week at this hotel with my husband and our 7 years old son. The hotel is absolutely stunning with a very beautiful and exquisite decor with a nice, relaxed and sophisticated spa atmosphere. Yet it is very kids-friendly and one can see many guests with children of different ages. There is an adjacent sister hotel, LA Perla,... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, It is magnificent for us receive positive feedback from our tourists, especially when they communicate every detail during their vacations, just like yours. We are proud that you have had a terrific stay at Paradisus Playa del Carmen La Esmeralda while you enjoyed the special benefits and amenities of being a Family Concierge guest, our beautiful facilities, spacious... More

montreal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It always amazes me how 2 people in the same place at the same time can have completely opposite views .... So i try to state the facts . We traveled in august 2014 . The Esmeralda is 3 years old , so everything is like new , rooms are spacious , clean , hotel is modern in it's design... More

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Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for your taking the time to share your point of view on Trip Advisor. It is great to read that you enjoyed our beautiful facilities and the delicious food at our top class restaurants. We appreciate your comparison ,we are sure that future guests will take them in consideration. Annette Koelemeij Hotel Manager Paradisus Playa del... More

nyc
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Im giving the Resort 4 stars only because I dont want to take away from their award. We stayed at the resort and I must say how immaculatly clean it is kept. The staff is very accomodating. The food has a little to be desired. I ate spoiled veggies several times, the breakfast buffet is the same, but if you... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for sharing the details of your experience and we apologize for not meeting your expectations in some aspects, moreover, we are pleased to read that you could enjoy the facilities in general and the attentive service from the staff. We appreciate your point of view and we hope you give us the opportunity to host you... More

New York
Contributor
13 reviews 13 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This vacation at Paradisus La Esmeralda was our third incredible experience in 3 consecutive years. We stayed in a large swim-up suite from August 30 thru September 6th. The accomodations were beautiful, spacious, immaculate and luxurious. The cuisine at both the buffet restaurant (Hadar) and the Market, the Grill, Mole,Fuego, La Palapa, and the Asian Fusion Restaurant were five star,... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, First of all we want to thank you for your preference to Meliá hotels International by being members of our Club Meliá. We are pleased to read you finished your vacations with a third incredible experience after taking advantage of your suite comfort, tasted a lot of delicacies at our casual and specialty restaurants and of course, the... More

1 review
4 of 5 stars Reviewed 5 days ago NEW

We went celebrating our anniversary in oct (weather was nice with a breeze but still enough sun to get a tan) upon arrival we expressed that we were celebrating our anniversary while checking in they even asked for a copy of our marriage certificate (which I so happen to have) and they still didnt even offer to upgrade. thats ok... More

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Playa Del Carmen
1 review
4 of 5 stars Reviewed 6 days ago NEW

My family and I stayed here with our 10 month old bay for 7 nights from 9/2 to 9/9/14. The resort and staff were very accommodating to our baby's specific needs. For instance, they provided both our rooms with baby cribs and microwaves for sanitizing bottles. We were really impressed that they were able to provide us with raw veggies,... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for reviewing your recent experience at Playa del Carmen La Esmeralda. We are pleased to know you enjoyed the facilities in general and the attentive service provided by Rui. He will be advised about your kind words in order to motivate him to continue pampering all of our guests the same way they did it with... More

Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

It is clear that Paradisus La Esmeralda have done nothing about their lethal slippery floors in spite of having been advised about them. See recent review by TR entitled "slippery dangerous floors". I spent 7 nights at this resort at the end of February 2014 and on the third evening slipped and fell on a wet marble floor. It had... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We would like to thank you for your observations. In Paradisus Playa del Carmen we believe that it is only through listening carefully to the comments and suggestions of our customers, is how we can keep the constant improvement. This situation will be reviewed internally to prevent it from happening again. We’re truly sorry to know that you... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We arrived at the resort Monday September 1. After checking in, my husband and I (with our baby) decided to upgrade to a swim out junior suite room. Everything was great, lovely grounds, nice food, etc.. However I noticed that when it rained, the ground floors were extremely dangerous and slippery.The floors look to be a polished marble, not exactly... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, First of all, we would like to thank you for letting us know about your recent experience at Paradisus Playa del Carmen La Esmeralda. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinions. Your notes about the floors all around the Resort are... More

Ciudad De Mexico, México
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Special thanks to: Jose Luis, David, Danura and Jose (Pool Bar and Sunrise); Reyes, Paula and Chef Alexander (Fussion); the 3 Hectors and Chef Jorge (Vento); Romina and Chef Roberto (Mole). Best Crew.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are happy to know that you were able to live the Paradisus experience and you loved it. José Luis, David, Danura, José, Reyes, Paula,Chef Alexander, the 3 Hectors ,Chef Jorge , Romina and Chef Roberto have been informed about your recognition to their outstanding service. All of them are a true example of the warm service we... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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