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All 199 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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Ranked #14 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed today
Colette Marie R Playa Del Carmen
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2,145 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (496)
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Playa Del Carmen
1 review
5 of 5 stars Reviewed today NEW

Felt very welcomed from the get-go. Anything we wanted, we almost got. Pool/beach was wonderful! My little girl (4) loved the ship, hippo, and shark. Would have been nice to have a few more kids slid's, but she loved it. Pool water was perfect. Not too warm, or cold. Beach was beautiful. Sandy, no rocks around. Food was great, not... More

Review collected in partnership with Melia Hotels International

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Playa Del Carmen
1 review
5 of 5 stars Reviewed today NEW

Great hotel and excellent staff. Really enjoyed the holiday though do wish we had understood more about the Family Concierge option before we travelled. The only negative comment I would make is that our dining options were limited because of an 'adults only' policy in some of the restaurants after 20.00 hrs because we travelled with our son is who... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
Planet Earth
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family and I visited this resort at the start of May 2014. This resort features about 9 different restaurants from an entertaining Asian to a traditional Mexican. This hotel offers a great variety suiting everyones taste buds. This resort has been well thought out as there is an adult's side to the hotel suitable for people seeking a relaxing... More

Was this review helpful? Yes 1
Kingswood, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just spent two weeks at La Esmerelda and had a great time. Had read the odd bad review and have to say that we are fussy / expect high standards and on the whole it was very good. Would definitely recommend having concierge service as apart from making the whole experience that much more relaxing, also ensures you have access... More

Was this review helpful? Yes 5
State of Minas Gerais
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel, very clean, staff are responsive and efficient. Decor very tasteful. The food is excellent and plentiful. The pool is a bit crowded and you need to wake up early to get a shady spot near the pool. The beach is a bit away from the pool, but it is beautiful and there is also a jet ski rental,... More

Was this review helpful? Yes 1
delhi
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We are travelling from Dubai so its a long way to come for a vacation. It was my wife's birthday today and she had a close friend from college in another resort close by. Neither of us wanted to spend 300 USD for the night pass so we requested the Hotel if her friends could visit us after dinner to... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love this resort! We really enjoy our stay in La Esmeralda. The kids had a blast! They loved the water inflatables, the music and the chairs in the pool. One thing we really enjoyed is the family concierge service (VIP service). Our concierge was Daniela and she was always with a nice smile, helping us with our needs. One day... More

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a great stay at the La Esmeralda! My sons (7 & 11 yrs) can't stop talking about the place. The hotel, food and staff were all excellent. Lucy, our family concierge, was great and took care of all the restaurant reservations and met with us every day to review our itinerary. Alberth (sp?), poolside waiter, was very attentive... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are pleased to read that your family vacations at Paradisus La Esmeralda were full of surprises and now your family has an unforgettable great experience. As you stated, we are doing our best to be the best resort in the Riviera Maya and in Mexico and the only way to achieve this is by learning from you,... More

Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Overall, a tremendous experience. Kids (5 & 7 YO) absolutely loved it. Food was above average for an all incluse. Go Family Concierge, we didn't and regretting not having access to some of amentities.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are pleased to read that you and your kids really enjoyed your vacations at Paradisus La Esmeralda, where your expectations on regards food quality were suspased. We wish you will consider staying again with us for your next trip to the Caribbean and remember to book Family Concierge! Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La... More

marlton - NJ
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After me and my friend spent months of researching hotels in Mexico and the Carribean we picked the Paradisus La Esmeralda for our families. I can tell you the research paid off because this place was awesome. Let me start off by saying the ride from the airport was a little long but that was partly our fault for not... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for taking the time to share a detailed review from your stay at Paradisus La Esmeralda – Family Concierge. We are completely glad to read you had a wonderful time here with us, taking advantage of all the resort facilities, aquatic sports, and just being papered by our warm staff, who are always trying to surpass... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Top resorts Hotel in Playa del Carmen #10 Spa Hotel in Playa del Carmen #11 Luxury Hotel in Playa del Carmen #12 Family Hotel in Playa del Carmen #12 On the Beach Hotel in Playa del Carmen #17 Business Hotel in Playa del Carmen #25 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Number of rooms
512

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