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Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
Best prices for: 1 room 1 guest
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Ranked #22 of 200 Hotels in Playa del Carmen
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A recent review
3 of 5 stars reviewed yesterday
Mike11235 Brooklyn, New York
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3,261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

The main reason I only gave it 3 stars is because we did have a couple of issues that caused us to contact their corporate offices. The first was with our concierge who, after being asked to make all of our dinner reservations for no later than 8 PM made each reservation for either 10 or 10:30. The second issue... More 

Was this review helpful? Yes 3
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Like many others after reading the reviews we had our fears about this resort. We have been to the Paradisus (reserve) in punta Cana too. So we went with heavy hearts, especially the fact that people in the reviews had said going to the beach is "impossible". Well, I must say the beach turned up to be the high light... More 

Was this review helpful? Yes 4
Troy, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Typical Melia resort - very nice. If you stay here, with kids, the family concierge package is the only way to do it. You will not be disappointed. But if you want to leave the resort campus, be prepared to pay $. The only thing even close is Playa del carmen, $25 cab each way for 4 people - $100... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
Oakville, Canada
Top Contributor
82 reviews 82 reviews
22 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our second stay after two years from our first. From the start to finish it was perfect as expected. There were definitely some notable differences from our last stay and some areas of further improvement too. FC Services: I reached out to the hotel almost 3 months in advance and although my e-mail got bounced around a bit... More 

Was this review helpful? Yes 8
New York City, New York
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Perfect family vacation 5 adults, 3 children 11,10 and 5. We had the family concierge plan. Our personal concierge was Paulina, a warm friendly young women that was so very helpful anything we needed she was there for us.I highly recommend you request her. Every day there was something special for the children-back pack, hat t-shirt, little cakes, and one... More 

Was this review helpful? Yes 2
Miri, Sarawak
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We travel all the way from Borneo Island the land of hornbills and the moment we check in here we been upgraded to swim up suite.. what can you ask more with excellent service, friendly staffs and beautiful beach. Thank you Yasmin, Pricilla,Eric, Alma and Alfred for making us like home..

Was this review helpful? Yes 2
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This resort is sure to please anyone looking to be pampered. The rooms are clean and spacious. The fridge is restocked daily. Free 24 hour room service. Alfredo was the best concierge ever! Friendly and always willing to assist with our needs. The pool bar attendant Alberto was always smiling and saw to it that even the kiddies had everything... More 

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great place for families and perfect for couples with infants if you reserve a swim up room. This will allow you to spend some time in the pool while the baby sleeps in your room. Bring a baby monitor for more peace of mind. Grounds are well kept and staff is very welcoming and friendly. For an all inclusive food... More 

Was this review helpful? Yes 5
Rockville, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I booked online two rooms for a family visit during Spring Break. When my in-laws had to cancel, I invited my brother to join us and take over the second room. Well... I had to face the Paradisus reservation system both the toll free (answered in Spain?) and the local department in Mexico. What A NIGHTMARE!. First they said yes.... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great hotel! I've been to the Dominican Republic and stayed with Paradisus as well and the service is seamless across countries. Staff is attentive and interactive. Carlos and Alphonso were great in La Perla pool, from Aqua Gym to Zumba, they were able to get folks interacting and mingling. Definitely a repeat customer in us!

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