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Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
Best prices for: 1 room 1 guest
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Ranked #21 of 201 Hotels in Playa del Carmen
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed yesterday
narsinny New York City, New York
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you're traveling with kids, I higly recommend the Family Concierge. We enjoyed all the perks that came with it. The Lobby is cozy and has continental breakfast, snacks, cold and hot drinks that you could just grab at your own convenience. The private heated pool is less crowded and my favorite day restaurant, Olio is just next to it.... More 

Was this review helpful? Yes 3
Miami, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Both Albert at the pool and Jesus Manuel Cohuo Tanai at the kitchen were wonderful and very helpful. We have been here for almost a week and have experienced a wonderful time here at Paradysus. It is a place we would highly recommend.

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Family of six Stayed for 6 nights with kids under 10 years. Hotel property itself is very nice with great pools, highly recommend the family concierge upgrade and you get the private heated concierge pool as well as the other pool areas. Great cabanas, and Luis is amazing at the cabana serving drinks and lunch etc. Selene is very hardworking... More 

Was this review helpful? Yes 4
Cutchogue, New York
5 of 5 stars Reviewed 3 days ago NEW

Our family of 29 adults and children just returned from Mexico having had a fabulous vacation ! All staff are friendly, courteous, accommodating and go out of their way to help . We were particularly impressed and pleased with Hotel Mgmt staffer Ms Lucia Guerrero who intervened on our behalf with regard to accommodations and arranging family dinners. Ms Guerrero... More 

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Irvine, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed from June 23 to 30th 2015. Stayed at the family concierge and would highly recommend this Resort and this service. We felt Pampered the entire time. Buffet food is just ok but the restaurants are great.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Berwyn, Pennsylvania
3 of 5 stars Reviewed 4 days ago NEW

We got back from this all inclusive resort about 10 days ago and would like to share some thoughts. We were in the same resort chain Paradisus Palma Real in Punta Cana, DR, about three months ago and had a great time(definitely recommended), so we decided to give Paradisus Playa Del Carmen La Esmeralda a try in June. The first... More 

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New York City, New York
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just returned back yesterday after staying 6 days at the Paradisus La Esmeralda. We normally stay at Excellence but decided to try a different resort. We arranged private transportation via Best Day, they were wonderful. After about a 40 minute drive we arrived and we were greeted at the front entrance, our bags were taken and we were escorted... More 

Was this review helpful? Yes 4
San Francisco, California, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a swim up suite, which was great. Loved the jacuzzi on the balcony, that was partially hidden by palm leaves, allowing for privacy. The room has a nice layout, with a wet bar area, living room with couch, bedroom, and bath. The only drawback was there was no bathtub, but the jacuzzi more than made up for that.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Paradise La Esmeralda was fantastic! We stayed in a family concierge suite and it was amazing. Our butler for the duration of the stay was Alan and I must say he was absolutely amazing. He did so many things for my daughter that she loved coming back to the room to see what surprise he made her for that day.... More 

Was this review helpful? Yes 3
Houston, Texas
4 of 5 stars Reviewed 5 days ago NEW

Everything was great in the hotel, from rooms to restaurants in terms of variety and quality. The kids club and entertainment in general were a great addition. Ricardo from the entertainment team, in particular, was awesome with my kids.

Was this review helpful? Yes 1
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