We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Hotel website
Hotel amenities
Special Offer
Up to $1000 Resort Credit
Save Saved
You added Paradisus Playa Del Carmen La Esmeralda to your Saves list
Paradisus Playa Del Carmen La Esmeralda
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
89%
Ranked #15 of 198 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
rsabrin home
Write a Review

1,738 people have reviewed this hotel

Traveler rating
    1,232
    326
    112
    40
    28
See reviews for
1102
242
9
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
home
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from a week at this resort. It was one of our best trips. First of all, the staff was extremely friendly. You could not pass a resort employee without them looking at you and saying "hola" or "Buenos Dias" or some other greeting in Spanish or English. The staff was extremely helpful with anything you needed.... More

Was this review helpful? Yes
Playa Del Carmen
1 review
5 of 5 stars Reviewed 2 days ago NEW

Love Paradisus! Truly an amazing place to bring your family on vacation. Luxurious design, Great food, Great beach, Great employees, Great property and close proximity to culture and water amusement/activities.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Quincy, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Paradisus La Esmeralda in Playa Del Carmen this past April with our 2 kids (Age 3 & 4). Our experience with the hotel and friendly staff was perfect. I honestly can't find anything to complain about! Upon reaching the resort we were kindly greeted by Erika from Club Melia, She walked us through the checking in... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, First of all, thank you very much for posting such an optimistic review from your awesome stay at Paradisus Playa del Carmen La Esmeralda. We are glad to learn that you enjoyed the facilities in general and your little ones took advantage of the kids zone while you and your husband had time to enjoy yourselves with a... More

Halifax, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just got back from a one week stay at this resort, and wanted to express our gratitude to the wonderful staff that made our trip extra special. It was our first time staying at a Paradisus in Mexico, and we were very happy with the spacious, one bedroom suite we stayed in. The property itself was very impressive the... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Allow us to express our gratefulness for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay with us. It is a pleasure for us to know you have a fabulous memories from your holidays and your comments made us even prouder of our staff, we recognize those who put everything to their... More

London, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent a wonderful week last week at the Paradisus resort and couldn't have been more pleased. We had a junior suite in the Family Concierge section with my husband and 8 year old son and wanted our all inclusive experience to be special..and it was! First the resort the beautiful and clean and everyone there was so friendly. We... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, We are pleased to read that your family vacations at Paradisus La Esmeralda – Family Concierge were full of surprises and now your family members have an unforgettable great experience. We appreciate your kind words directed to Dorian, please be sure that your notes will be transferred to him as he deserves to know his daily effort is... More

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in April with our 2 boys (ages 3 and 7). One of the reasons we picked this resort is for its 1 bedroom master suite and the room did not disappoint! It was very spacious and beautifully decorated. The boys camped out on the sleeper sofa and an additional rollaway bed in the living room and the parents... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you very much for sharing your experience at Paradisus Playa del Carmen La Esmeralda with us and with future tourists on Trip Advisor. We are glad to read you had an overall pleasant stay with us while you enjoyed our LUXEclusive plan with the variety of restaurants, the beach area, the beautiful view from your room, and... More

Greensboro, North Carolina, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Ok...so I travel a couple of times a year with a large group of people who get together at really fun places to have our workshops. Our group pretty-much filled the La Esmeralda "side" of the La Esmeralda/La Perla resort which worked perfectly to give us gathering places around the pool and restaurants on "our" side of the resort. When... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you for your gracious words and kind feedback! We are ecstatic to hear that you had a wonderful experience while visiting with us. Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel pleased to know we did it with you. Our LUXEclusive plan were well appreciated for you,... More

Atlanta, Ga
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful resort, spacious and comfortable rooms/suites, attentive staff, clean and well maintained grounds. Nice pool and food was great at all restaurants. My only complaint, which is minimal, is that we cannot directly see the ocean. The beach is narrow but nice. I would love to have a beautiful ocean view from our room and from the pool area. Otherwise,... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We would like to thank you for your kind compliments toward our staff. It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests, we will gladly pass on your compliments to each one of them, especially Selene, whom we are sure did everything out of love... More

Highland, Utah
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I spent hours reading the reviews for this resort before choosing it for our 7 day family (children ages: 14,12,10,3) vacation. So glad we chose to stay here. We just returned today and we are already planning our next visit. It is truly paradise! Service: When we travel, we always stay at very nice places. The service at the Paradisus... More

Was this review helpful? Yes 4
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you very much for taking the time to share your Paradisus Playa del Carmen/Family Concierge experience with us and with future visitors. We are pleased to read we surpassed your expectations about the decoration, service, restaurant variety, comfort in your room, and the most important thing, that your kids had a great time at the pools while... More

Bergen county
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

There was a problem with the AC in our room, our room wasn't ready on their most crowded weekend of the year. Now what?? They gave us an awesome room upgrade, gave our travel friends the same upgrade- 9 of us in all!! As we were leaving to go home, and experiencing our post holiday blues, we decided to book... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, We would like to thank you for visiting us and recommending us to future travelers. Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to... More

Been to Paradisus Playa Del Carmen La Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Official Description (provided by the hotel):
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, BookIt.com, Caribbean Online Mgt Corp., Melia, Tingo, Amex, Venere, TripOnline SA, Cheap Tickets, Hotels.com, Agoda and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Paradisus Playa Del Carmen La Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.