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Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
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4.5 of 5
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
Best prices for: 1 room 1 guest
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Ranked #23 of 200 Hotels in Playa del Carmen
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed yesterday
RichCBostonMa_ Boston Ma.
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3,225 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston Ma.
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I rarely write a lengthy review but It's necessary in this case to help travelers make the right decision. In short, I loved this place and would recommend it to anyone, but like any review read closely. Arrival was efficient and quick although we arrived early and our room wasn't available, they found us a great room quickly overlooking the... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We vacationed at this resort just 1 week ago. By far, this is the best resort we've stayed in a long time. Immaculate rooms, immaculate grounds, unconditional service, immaculate pool facilities and eating areas. Even though it's a big resort - family and adults only areas - everyone had something special. We didn't travel with kids but saw what a... More 

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Zelienople, Pennsylvania
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are not even there yet. We will arrive on Saturday, May 2. But after I made my reservations on the Melia website, the transfer company contacted me within hours. But, the best part so far has been the email communication. Maria, the E-Concierge with the Family Concierge has been incredibly responsive to all of my questions and requests. She... More 

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Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

Wonderful vacation destination whether your family or couples! Impeccible surroundings. Staff were very friendly and helpful. Always smiling! Restaurants were outstanding- fresh and wide variety of offerings. Already planning our family vacation at this resort.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Pottstown, PA
2 reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at La Esmeralda last May for 10 days. My husband, myself, and daughter (who turned 4 while on the trip) absolutely loved this resort! We have been to the Caribbean and Mexico over a dozen times and never have gone back to the same resort until now. When it came time to book our vacation for this year,... More 

Was this review helpful? Yes 4
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great resort, but very crowded during holiday's. We just went the week after Easter, it was very difficult to get any chair\umbrellas by a pool unless you you go before 7 AM. The ocean is very rocky in front of the hotel, however this is similar in most hotels in the area. The beach is very clean, large, and plenty... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

You pay for what you get, top of the line service. I had the best time staying here. The staff was extremely helpful and attentive. My husband and I spent alot of time at The North Bar, a waiter by the name of Jose Manuel Mena Menu was very attentive and kind. The staff at the Gabi Bar were also... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Bethlehem, Pennsylvania
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Let me start off by saying that I read a lot of reviews about this place both before and after booking. I had the highest hopes that we would love this place and for the most part we have. We are a family of 5 with three kids ages 1, 5, and 7 The good: We went for the family... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Carlos Morales is an excellent and very attentive server at Naos Restaurant. He made sure we were very comfortable and always made sure we were very content and he had our drink glasses always full. He cleared our plates and folded our napkins every time we went for food and my kids love him. Thank you Carlos for making our... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We loved the friendliness of the staff. They were great. Especially Damaris our waitress in restaurant NAOS. Everyday she took care of us. I loved that the hotel makes families with small children feel welcomed. All restaurants were great. Very clean. The staff was the best.

Was this review helpful? Yes 1
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