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All 199 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Ranked #13 of 199 hotels in Playa del Carmen
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5 of 5 stars reviewed yesterday
loripos Montreal
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2,270 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (519)
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Montreal
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for a week in July and had a great time! Our room was a king suite which was spacious and clean. We needed a seperate room as our daughter goes to bed at 7pm and did not want to be confined in the same room. Nothing negative to say about it. The family consierge we... More

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Livingston, New Jersey
1 review
3 of 5 stars Reviewed yesterday NEW

One of the things that will make us think twice about returning to this resort was a particular event that happen during our last few days on the resort. On our way to the beach my family and I happen to walk through the (Family concierge) where they had food and snacks. My kids wanted some popcorn and the staff... More

Was this review helpful? Yes 1
Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our family with three children (aged 12, 9, 9) stayed in a "2br master suite". It turned out to be a 1br suite attached to a 1br master suite. Beautiful, luxury...more than we needed but we used every inch of it. At one point we were all watching the simpsons on 3 different big screen tv's. We ended up switching... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are delighted that we were able to offer you a memorable experience that surpassed your expectations. It is pleasant for us to know that you enjoyed your stay at our resort, the comfortable rooms, great food, nice pool, funny activities for the kids and that you appreciated the friendliness and service of our staff. Especially the service... More

livingston, nj
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I stayed 7 days at this resort. The staff was very cordial for the most part. Pool was great. There are a few restaurants at the resort but a good number of them only cater to adults so if you are going with kids you are limited to a few of them unless you want to unload... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for your taking the time to share your point of view about your stay at Paradisus Playa del Carmen La Esmeralda. We are sorry that your beach experience was not as you expected. We think it is important to let our tourists know, that Paradisus is committed with society and the natural environment. That is why... More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for a week in August and the resort was first class. Really clean and plenty to do for the children and the adults. The food was also top notch, particularity the Mole restaurant and the show tappanyaki. Staff were really friendly and helpful. Ariel one of the hotel concierge staff was very helpful to us. We had... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We are delighted that your family holiday was such a success and all enjoyed their time in our exclusive area that is Family Concierge. By your complete review, we can see you have taken advantage of all the benefits and special facilities of being a Family Concierge guest, have tasted some delightful meals at our restaurants, especially at... More

Brooklyn, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

Pros: Beautiful resort, extremely clean. Looked just like the pictures on the website. Friendly staff, great service. Five-star restaurants. Enjoyable nighttime entertainment. The beach was small and clean with crystal clear water. Everyone on staff was extremely friendly but I'd like to take this time to mention a few who were exceptional. Monica at the front desk, Abraham and Diana... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for taking the time to share your memories from your stay at Paradisus Playa del Carmen La Esmeralda on Trip Advisor. It is pleasant for us to know that you enjoyed your stay at our resort and that you appreciated the friendliness and service of our staff. Especially the service provided by Monica at the front... More

Upper Saddle River, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Just back from a great week at the Paradisus! We've been to the Palma Real a couple of times, had high expectations, and the Esmeralda did not disappoint. The facilities, master suite, and restaurants are top notch! Special thanks to Alejandro Sarabia who served us at Naos for breakfast and lunch daily. He made every meal even better and learned... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for choosing the Paradisus Playa del Carmen La Esmeralda. We appreciate you being a loyal guest of Paradisus brand. After reading your notes, we are glad to know our LUXEclusive plan fitted your expectations in many aspects like: our great facilities , funny activities at the Kids Zone, but most of all for the attentive service... More

Detroit, Michigan
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I spent a week at Paradisus Playa Del Carmen La Esmeralda this spring (May 2014) in celebration of my graduation from Michigan State. I really don't have anything truly bad to say about this place. It's one of those places where anyone can find something to love. My boyfriend and I WILL be back -- If you... More

Was this review helpful? Yes 11
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for writing such a detailed review of your recent stay with us at Paradisus Playa del Carmen La Esmeralda. It is satisfactory to read that you had an amazing overall experience. We trust that our concept, our service philosophy, our LUXEclusive plan, modern facilities, and the professional care provided by our staff are meaningful attributes to... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and daughter (age 12) stayed over Thanksgiving 2013. The weather was beautiful (tho a little cooler than expected!). The resort is absolutely stunning. It is very clean and impeccably maintained. The rooms are a nice size and very comfortable. We stayed in the Family Concierge building with concierge service. Our concierge was Israel, and he did a wonderful... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for sharing your Paradisus experience with us and with future tourist. It is pleasant to read we surpassed your expectations regarding the Family Concierge service while you and your family were pampered by our friendly staff, especially by Israel. We feel proud and grateful for your positive notes related to his service and attentiveness. Please remember... More

wayne, nj
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

i was skeptical about being at this all inclusive resort with children, but i must say the hotel is fantastic. Been here 2 days and have to tell you how great everything is here. From the pool to the beach to the food, to the service... all is wonderful. And you definitely do not need to spend extra for the... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, As a family friendly resort we cannot be more grateful to read that you all enjoyed a great vacation. Every day more people get surprised and satisfied after experience our LUXExclusive plan. As its name says, it is an all-inclusive full of luxury, where our guests can choose from a wide variety of international culinary delicacies and top... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Top resorts Hotel in Playa del Carmen #11 Spa Hotel in Playa del Carmen #12 Family Hotel in Playa del Carmen #13 Luxury Hotel in Playa del Carmen #13 On the Beach Hotel in Playa del Carmen #17 Business Hotel in Playa del Carmen #25 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Number of rooms
512

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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