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Paradisus Playa Del Carmen La Esmeralda

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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Ranked #21 of 198 Hotels in Playa del Carmen
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A recent review
5 of 5 stars reviewed yesterday
Wendy W Forney, Texas
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3,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Forney, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

We spent 6 days at the resort and it was fabulous for our 4 year old, my husband and I, and both of our mothers. Everyone went over and beyond to make sure we were taken care of. I highly recommond the resort. The only negative is that you cannot see the beach and it is a long walk to... More 

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toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We visited Paradisus Playa Del Carmen La Esmeralda 2 weeks ago. I have been to the Paradisus in Punta Cana. We booked Family Concierge at La Esmaralda, keeping the same customer service, luxury and amenities in mind from our last visit. Were we disappointed or what! Pros: Pools, food, rooms, room service, clean facilities Cons: Beach, poor service at the... More 

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canada
1 review
3 of 5 stars Reviewed yesterday NEW

Very disappointed!!! I chose this hotel based on the reviews I read on TripAdvisor and went down expecting a great experience but was sadly disappointed. First my room was not cleaned very well. I have an infant that crawls and I noticed the area rug was dirty. I requested that it be vacuumed, instead it was swept and after the... More 

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Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the La Esmeralda property May 16 - 25, 2015. It was a big trip for our extended family - we live in the US and our family in Chile met us there! Such a great experience. We had 8 children ages 3, 5, 5, 8, 9, 9, 14 and 16 with us. The teens were caught in... More 

Was this review helpful? Yes 3
Aspen, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just spent 10 days in this resort and it was absolutely amazing. We were a group of 16 people (8 kids and 8 adults). We had family concierge and it was worth every penny. Vanessa was our concierge and she was top notch. Always made sure we had everything we needed it, taking care of reservations for dinners, daily... More 

Was this review helpful? Yes 2
Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a great place to take our 3 year old. All she wanted to do you swim at the pirate ship. We got a swim-up room. It was the best upgrade! The wife and I relaxed at the pool outside our room while our kid took a nap. The dinner was really good food. The pool side service was... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Vento is a great restaurant in Paradissus!!! Jose Luis Mendoza, our waiter, was very kind, nice and efficient. Definitely a must do in La Perla 😀 Thank you for this nice experience and yummy dinner!!!

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Thank you so much for the friendly, courteous, magical that every staff added to our trip.....it made it just more than perfect! Hope life gives you back what you offered so generously. We enjoyed the beach, paddleboard, dance lessons, beautiful sushis at Bana, what about Fuego, and the delicious salted crusted beef that Naos had in the buffet at our... More 

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Was this review helpful? Yes 3
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Me and my husband just left the Paradisus Playa del Carmen La Esmeralda Hotel, where we stayed for one week. The experience, overall, was amazing! The staff as kind and friendly as they could possibly be. The resort amenities are unbelievable and perfect, and the rooms are elegant and comfortable. We had a dreamy honeymoon here... About the food... the... More 

Was this review helpful? Yes 2
Eastvale, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We (a family of 7) visited Paradisus Playa Del Carmen La Esmeralda in 2014 for a week and returned again in 2015 because we enjoyed it so much! This place is amazing! The staff is great and very attentive! Jose and Luis took great care of us during the day by the pool all week long. We never had to... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
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