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All 199 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Ranked #13 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
JEC92 Detroit, Michigan
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2,256 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (517)
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English first
Detroit, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I spent a week at Paradisus Playa Del Carmen La Esmeralda this spring (May 2014) in celebration of my graduation from Michigan State. I really don't have anything truly bad to say about this place. It's one of those places where anyone can find something to love. My boyfriend and I WILL be back -- If you... More

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and daughter (age 12) stayed over Thanksgiving 2013. The weather was beautiful (tho a little cooler than expected!). The resort is absolutely stunning. It is very clean and impeccably maintained. The rooms are a nice size and very comfortable. We stayed in the Family Concierge building with concierge service. Our concierge was Israel, and he did a wonderful... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for sharing your Paradisus experience with us and with future tourist. It is pleasant to read we surpassed your expectations regarding the Family Concierge service while you and your family were pampered by our friendly staff, especially by Israel. We feel proud and grateful for your positive notes related to his service and attentiveness. Please remember... More

wayne, nj
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

i was skeptical about being at this all inclusive resort with children, but i must say the hotel is fantastic. Been here 2 days and have to tell you how great everything is here. From the pool to the beach to the food, to the service... all is wonderful. And you definitely do not need to spend extra for the... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, As a family friendly resort we cannot be more grateful to read that you all enjoyed a great vacation. Every day more people get surprised and satisfied after experience our LUXExclusive plan. As its name says, it is an all-inclusive full of luxury, where our guests can choose from a wide variety of international culinary delicacies and top... More

irvine, ca
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We originally asked for two adjoining rooms (twice, once by the expedia customer service rep who called them and another time by me via email, well in advance) - we had two swim up rooms and of course we were instead six rooms apart, they had nothing available unless we upgraded .. we booked via expedia and chose the VIP... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for sharing the details of your experience and we apologize for not meeting your expectations in several aspects. We really appreciate your descriptions because that way the managers from all the areas involved know exactly where to focus and take the corrective measures if necessary. It is possible we will not be able to recover your... More

Washington Dc, District Of Columbia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Nice family resort. If you want to go somewhere that will cater to your family needs, Paradisus is a pretty good spot. The food is good, especially the Brazilian restaurant. The staff is also very pleasant and accommodating.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, It is always pleasant to read when our guest´s expectations were completely covered after staying at Paradisus Playa del Carmen La Esmeralda. Please be sure we will keep the hard work to remain this way and continue creating everlasting memories in all our guests. Thank you for your kind notes and consider our Paradisus as your home away... More

Irvine, CA
1 review
4 of 5 stars Reviewed 5 days ago NEW

I spent months researching for the perfect vacation spot for the family, ranging as far away as Asia. The criteria presented to me by the wife and kids were pretty strict - new, clean, great food, clean - and I was able to narrow sites down to 5. Two Melia properties made the cut after this search, and we selected... More

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New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a terrific family vacation at Paradisus Playa Del Carmen La Esmeralda. The property is beautiful, the pools and beach are great! My kids LOVED the kids zone and the woman who worked there were wonderful - they had fun activities for the kids like talent shows and karaoke at night and we felt totally comfortable with the level... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, It makes us so happy to know that you and your family had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We are completely pleased to read we surpassed your expectations about the facilities, pool and beach area, restaurant variety, Kids club activities and helpful staff... More

Westcliff-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a two week holiday in Paradisus La Esmeralda, Playa Del Carmen and are thrilled to say it really did live up to its name and the other great reviews we had read about it prior to leaving. We had a swim up junior suite which was great for a family of four. The hotel was... More

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Elgin, Illinois
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We just returned from a fantastic 5 day trip to Las Esmeralda and we couldn't have had a better time. It was our first time at an AI and first time in Mexico and everything met or exceeded our expectations. From our arrival at the resort we were met with cool towels and ushered to the Family Concierge building where... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Our main goal is the total satisfaction of our guests, we are very happy to learn we accomplished that mission with you during your stay while you enjoyed the facilities, tasted some delicious food at our restaurants, special mention to Mole and Fuego. Likewise, it is satisfactory to read that your experience at Paradisus Playa del Carmen La... More

Hackensack, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I first want to say that the hotel was great. Checking was fast and the room was beautiful and best of all impeccable . The market and mole restaurant were delicious and best of all their restaurants are all kid friendly on the Esmeralda side. The staff was always so friendly and helpful. The kids zone was great I want... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, It is satisfactory for us to read that you had wonderful birthday celebrations at our Resort! At Paradisus we truly enjoy pampering our guests, specially the smallest ones, who´s happiness is reflected in every single smile they show on their faces. We are pleased to know your 6 year old daughter had an amazing time at the Kids... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Tingo, Melia, Travelocity, BookingOdigeoWL, Agoda and Venere so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Top resorts Hotel in Playa del Carmen #11 Spa Hotel in Playa del Carmen #12 Family Hotel in Playa del Carmen #13 Luxury Hotel in Playa del Carmen #13 On the Beach Hotel in Playa del Carmen #17 Business Hotel in Playa del Carmen #25 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Number of rooms
512

Questions & Answers

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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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