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Paradisus Playa Del Carmen La Esmeralda

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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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1 room 1 guest
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Paradisus Playa Del Carmen La Esmeralda
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3,883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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new jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I rarely write reviews but this was an outstanding family vacation experience. I booked 7 rooms in the Family Concierge section to celebrate my father's 80th birthday. We had 4 generations with us, including kids ranging from 9 to 2. The first thing you notice is how friendly and helpful virtually all of the staff are at this resort. We... More 

Was this review helpful? Yes 2
Herndon, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is not doing as good as a job as others in keeping the beach clean from seaweed (which is a big problem in Playa del Carmen in 2015). Also, the beach is pretty rocky for play. Also be prepared for a long walk from the hotel to the beach and back.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
Haledon, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our family couldn't be happier with our vacation on 8/25-9/1/15 at the Paradisus in Playa del Carmen. We became part of the Club Melia family in July, 2014 and are very happy with our decision! Even prior to arriving we had the help of Erika Encarnación Garzón in Family Concierge with arranging our reservations and requests for our family! Upon... More 

Was this review helpful? Yes 1
Chicago,Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are here family of four *boys 10 and 7) for last 3 days. Highlights are as follows : 1. Exceptional service and attentive staff. Hands down. 2. Great kids club, pool area, obstacle course in the pool 3. Life guards with first aid kit. Awesome. 4. Great food at Fuego and La Palapa 5. Elvis show "so-so". Too loud.... More 

Was this review helpful? Yes 1
New York City, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

We stayed at the resort for 8 days with our 3 small children and another family with 3 small children. We decided to use the family concerge for the first time and it was awful we had to make our own reservations and handle our own issues. Allen was never around. He was gracious to offer us the buffet service.... More 

Review collected in partnership with Meliá Hotels International

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California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a 6 night stay at Paradisus Esmeralda with our family of 15 from Aug 20 to Aug 26, 2015. This is our first visit to PDC. I wanted to be fair to the hotel and write an objective and helpful review for those who plan on visiting. Staff – Well mannered, well-groomed, polite, courteous, and friendly. Always do... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family (my husband, mother, and three kids aged 9,7, and 5) just returned from a week at Paradisus Playa Del Carmen La Esmeralda. Overall we had a wonderful, fun trip. The kids even asked if we could just live there instead of returning home. :) That being said, I spent over a year researching hotels in Playa Del Carmen... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 4
Mexico City, Mexico
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a Melia membership guest and I stay in this hotel every year, this last summer was awful! the hotel received a Volvo company group and the hotel was packed, lack of personnel so you could see dirty glasses and plates from the day before with rests of food, it was so unpleasant. I was actually swiming around these... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was there for a surprise birthday. An absolutely amazing experience and highly recommend. Staff excellent and helpful. Vania Sangeado did us all proud and took great care of us. I cannot wait to go back. Check out the Moët bar and the great restaurants.

Was this review helpful? Yes 1
West Chester, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel once you get through the front entrance. We had some issues with our room upon arrival, but were resolved by a room upgrade with the help of Luisa Salgado in guest services. She was a real jewel, helping us on many occasions. What a great asset to the hotel. We enjoyed every day in the pool. Carlos catered... More 

Was this review helpful? Yes 1
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