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All 199 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Ranked #15 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
cristiane229 Sao Paulo, SP
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2,117 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
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English first
Sao Paulo, SP
1 review
5 of 5 stars Reviewed yesterday NEW

This has been an excellent experience since our first day. All the guests have a family concierge who can help you in every possible way: making reservations for the restaurants, spa (wonderful massage and area), getting a doctor (for our daughter), giving you any kind of information. They are really helpful and nice! Orion, our concierge, did an exellent job!... More

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Garden City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Ten moms and their 11 teenage daughters spent 4 days at the Paradisus Playa Del Carmen this July. Both moms and girls had a great time due in large part to the professional and proactive staff for teens. Jonathon the paradisus teen director was excellent. He was proactive in making sure all the girls were involved involved whether playing beach... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned from Paradisus, and for the first time, I felt compelled to write a review. This was our fourth time to the Cancun/Riviera Maya area, and the third time we brought children with us. Previously we have visited (with children) Sandos Luxury Experience, and Dreams Riviera, and Paradisus far surpassed both of those as far as children's activities... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Fabulous stay - 1 week at this stunning resort. Thoroughly recommend you book this hotel Not only is the decor calming and stunning, but the staff aim to please (genuinely) especially Rui, Andrea (pool restaurant), and eider (also at the pool bar. Nothing is too much trouble. Also recommend the scuba dive. Thanks to Jamie(Hamie?) and Edwardo who are real... More

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort is truly Paradise. The Resort itself is beautiful, the staff is amazing,the beach is gorgeous and the food is great. I would highly recommend this hotel to anyone looking to have an amazing vacation. This was our first trip alone with our two young children. Our daughter is 22 months and our son is 3 years old. Because... More

Was this review helpful? Yes 4
Los Angeles, CA
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A little bit of background. My family has traveled to Mexico for vacation before (Puerto Vallarta, Playa del Carmen, Cancun) and we like to stay in all inclusives that feel luxurious, but also ones that cater to kids. Paradisus Playa Del Carmen La Esmeralda fit the bill perfectly! We do extensive research before we choose a place (meaning we read... More

Was this review helpful? Yes 6
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, First of all thank you for posting a detailed review form your last stay at Paradisus Playa del Carmen La Esmeralda. We are sure your experience will inspire another tourist to visit us, wiling to have the same feeling form our property. Some of the benefits our Family Concierge guests have are: access to a swimming pool reserved... More

The World, The World
Contributor
19 reviews 19 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good well -run resort that reflects the strengths and weaknesses of Cancun in general. (Better food and service than the islands, but not as nice beaches) Pros: Food is good to very good. Buffet is plentiful and fresh, a la carte restaurants give a good variety and generally provided a proper 4 star eating out experience. The Clay Pot lamb... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Your opinion for us is as important as all our previous guests’ reviews. We are sorry to read we were not able to succeed your expectations due some aspects. As for the Kids Zone service, you may feel assured that we took good notes from your particular observations, in order to provide all our little guests unforgettable experiences.... More

Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We visited Paradisus La Esmeralda in July '14 we had an amazing family vacation and I would recommend anyone w a family or not to stay at his resort. The staff was amazing and the grounds were well kept. I give it a 9/10.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We're delighted to hear you enjoyed your overall stay and we will gladly share your kind comments with the entire team. Thank you for your recommendation and your kind words. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More

Calabasas, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just spent the last week at The Paradisus Playa Del Carmen, and had the best time. We traveled with our 3 children and had a great experience. The food was excellent, the rooms were beautiful, the resort was immaculate as well as the service. The staff was so friendly and helpful especially our concierge, Jamie. We will absolutely return!

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We feel proud to learn that you and your family members have had a great stay at Paradisus La Esmeralda Playa del Carmen and that our service went beyond your expectations, we are glad to know the service provided by Jaime was excellent and personalized, always focused on your total satisfaction. Thank you again for taking the time... More

Port Chester, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We were originally to travel to the Dominican Republic to the Paradisus there which I would give the full 5 stars. There seems to be some mosquito epidemic there so we changed our destination. This hotel is great, as are all paradisus hotels. The rooms are beautifully laid out, beds are a little questionable, kinda hard and difficult to move... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest , Thank you for your taking the time to share your point of view about your stay at Paradisus La Esmeralda. We have contradicted feelings after reading your notes: from one side we are pleased to read you had a great time while enjoying the facilities, the pool area, good food at the restaurants and attentive staff service.... More

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Top resorts Hotel in Playa del Carmen #12 Family Hotel in Playa del Carmen #12 Spa Hotel in Playa del Carmen #13 Luxury Hotel in Playa del Carmen #14 On the Beach Hotel in Playa del Carmen #17 Business Hotel in Playa del Carmen #25 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Number of rooms
512

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