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Paradisus Playa Del Carmen La Esmeralda

Ranked #16 of 200 Hotels in Playa del Carmen
Certificate of Excellence
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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    2,898 reviews from our community

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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (646)
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    Des Moines, Iowa
    1 review
    5 of 5 stars NEW

    We stayed 6 nights with family concierge service and it was well worth it! Upon arrival, we were brought to the family conceierge desk and had fast check in. We were upgraded to an ocean view jr suite, which was quite spacious. The staff advised immediately that it was not a beach front view as there is a mangrove, which... More 

    Was this review helpful? Yes 2
    Sacramento, California
    1 review
    5 of 5 stars Reviewed yesterday NEW

    You literally have everything you need... never have to leave...Everything is close by if you do... the staff is incredible as is the atmosphere! The pools and bars are perfect and the water temp is the same.... perfect

    Review collected in partnership with Meliá Hotels International

    Was this review helpful? Yes 1
    Boston, Massachusetts
    Contributor
    20 reviews 20 reviews
    6 hotel reviews
    22 helpful votes 22 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    Just returned from a 1 week stay at this hotel, and can't wait to return. It was the perfect balance of couple time and family time. We travelled with our 2 1/2 year old, and never imagined it would be so relaxing. We did a swim up room and added family concierge service, both choices were worth every penny. We... More 

    Was this review helpful? Yes 8
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, First of all, thank you for taking the time to share your Paradisus experience with us. We are pleased to hear that you and your family have had a great stay at our exclusive area that is Family Concierge and our attentive service fitted your expectations. All the staff you have mentioned will be informed about your kind... More 

    new york, ny
    Contributor
    20 reviews 20 reviews
    19 hotel reviews
    71 helpful votes 71 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    Was it the most beautiful hotel we've ever been to? No, but it was really nice. Was the food outstanding? No, but we had very good meals. Was the beach gorgeous? Not exactly but there was one small area our kids loved playing in. Was the pool fantastic? No because it was freezing but at the heat of the day... More 

    Was this review helpful? Yes 2
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, We are content to read that your overall experience at Paradisus Playa del Carmen La Esmeralda was good and you had the opportunity to enjoy our facilities, the food at our restaurants, nice entertainment and helpful staff. Thank you very much for your recommendation and please honor us with your presence in a future stay. Annette Koelemeij Hotel... More 

    Brightwaters, New York
    2 reviews
    3 helpful votes 3 helpful votes
    5 of 5 stars Reviewed 3 days ago NEW

    This is a gorgeous hotel and it was a fabulous experience from start to finish. The staff was unbelievably helpful and good. The food is great with lots of choices. We ate at The Market every morning and Rafael Velasco and the other woman there (Anna??)took great care of us. Mole for Mexican food was our favorite - try the... More 

    Was this review helpful? Yes 4
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, Thank you so much for your wonderful comment, especially regarding our service. We are content to know that your family and yourself were able to live the Paradisus experience and you loved it. Rafael, Ana, Laura and Sairy have been informed about your recognition to their friendly and attentive work. All of them are a true example of... More 

    Quebec
    Senior Reviewer
    6 reviews 6 reviews
    4 hotel reviews
    6 helpful votes 6 helpful votes
    4 of 5 stars Reviewed 3 days ago NEW

    We travelled with our kids (3 and 4 years old) and booked the concierge package. Exhausted moms out there book the concierge service. Food was average but concierge made this trip exceptional! Had reserved daybeds on the beach with beach service. Just came back from Cuba and we kept talking about our trip to Mexico. Room was exceptional as well.... More 

    Was this review helpful? Yes
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, Thank you for letting us know about your past experience at Paradisus Playa del Carmen La Esmeralda. It is a real gratification for us to know that you enjoyed all the benefits, services, and special amenities of being a Family Concierge guest. We appreciate also your recommendations and observations about the Family Concierge area and the food at... More 

    Laval
    Reviewer
    3 reviews 3 reviews
    2 helpful votes 2 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    Exceed expectation !!!! Very nice hotel with very good food People are nice One negatif thing is the beach like others in the area a lot of rocks in the water!!!!! Other then that we are aving a very good time with the kids Restaurants are amazing

    Was this review helpful? Yes 1
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations, while you enjoyed the facilities, the quality food at our variety of restaurants and felt pampered by our nice staff. Thanks for your feedback and we look forward to... More 

    Chicago, Illinois, United States
    Senior Reviewer
    9 reviews 9 reviews
    6 hotel reviews
    16 helpful votes 16 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    My family just returned from our second visit to Paradisus La Esmeralda in less than a year. Why we return: the children's activities, the food, the wine, the cocktails, and the rooms. We have visited many resorts in Riviera Maya and we find the food and drinks at Paradisus superior to most other all-inclusives. A couple things we learned this... More 

    Was this review helpful? Yes 15
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, Thank you for choosing the Paradisus and visiting us twice this year. We appreciate you being a loyal guest. It is rewarding to know that your overall experience was great while you enjoyed our beautiful facilities, the amazing food at our restaurants ,especially at Mole and The Market and funny activities for the kids. On the other hand,... More 

    1 review
    5 of 5 stars Reviewed 4 days ago NEW

    the staff and the facility is awesome. Erick was very helpful and polite. I would definitely recommend this place to everyone. The food was great. Staff is very accomodating. Everyone is hospitable. The facility is always kept clean.

    Was this review helpful? Yes
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, We are satisfied to know you enjoyed the great food in most of our restaurants, the facilities and the attentive service provided by Erick. He will be advised about your kind notes in order to motivate him to continue pampering all of our guests the same way they did it with you. Thank you for your recommendation. It... More 

    Chicago, Illinois
    1 review
    5 of 5 stars Reviewed 5 days ago NEW

    Thanks to Javier and the Yhi Spa team for absolutely exceeding my expectations. My girlfriend was going to a friends wedding for a long weekend in La Playa and I was not able to attend. She had a very difficult commute down from Chicago and I knew that she was definitely in need of a nice spa experience. I reached... More 

    Was this review helpful? Yes
    Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

    Dear guest, Thank you for your comment regarding the outstanding service provided by Javier at the Yhi Spa. We will transfer your comments to him, who surely will be happy to read your recognition to his service vocation. We are proud to count with employees like him, customer oriented. We hope you have the opportunity to visit us and enjoy... More 

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    Additional Information about Paradisus Playa Del Carmen La Esmeralda

    Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
    Phone Number:
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
    Price Range (Based on Average Rates): $$$
    Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
    Number of rooms: 512
    Reservation Options:
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    Also Known As:
    Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
    Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
    Hotel Style:
    #11 Family Hotel in Playa del Carmen
    #12 Top resorts Hotel in Playa del Carmen
    #12 Spa Hotel in Playa del Carmen
    #14 Luxury Hotel in Playa del Carmen
    #15 On the Beach Hotel in Playa del Carmen
    #17 Business Hotel in Playa del Carmen
    #24 Romantic Hotel in Playa del Carmen

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    Amenities

    Highlights
    • Beach
    • Room Service
    • Pool
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Breakfast
    About the property
    • Beach
    • Wheelchair access
    Things to do
    • Pool
    • Spa
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    Room types
    • Suites
    • Kitchenette
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Room Service
    • Children Activities ( Kid / Family Friendly )
    • Free Parking
    • Free Breakfast
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Babysitting
    Official Description (provided by the hotel)
    Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
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    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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