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Paradisus Playa Del Carmen La Esmeralda

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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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1 room 1 guest
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Paradisus Playa Del Carmen La Esmeralda
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3,865 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place is spotless, beautiful and a great all-inclusive. The food is beyond excellent. The staff is extremely accommodating. We got the family concierge plan and the private pool /restaurant and location of rooms was well worth it. Rooms 3012-3020 are on the ground floor and have whirlpools on the patios which are private but open out to the private... More 

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Calgary, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

We were not staying here, but at the Fairmount. Access into this resort was horrible and not inviting for any non-guests of the resort. My wife and I were made to wait, close to an hour at the front gate and then were told we had to leave within an hour. On the day of the wedding, (a day later),... More 

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Poughkeepsie, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was just at the hotel from August 23-30, 2015 . The resort itself was beautiful. I was mostly disappointed with the beach. There was a lot of seaweed which made the water a brown color and had an odor, and was a a walk from the room. The staff was very friendly and went out of there way to... More 

Was this review helpful? Yes 1
Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a week at the Paradisus La Esmerelda and it was great! We traveled with two young children, ages 7 and 5, and there was plenty to entertain them. The service, the staff, the ambiance, the restaurants were all wonderful. My only complaint was that the room smelled a little musty at first and we were initially... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was there 2 weeks ago with my family and I reallyyy enjoy this days, the food was amaziiingg and the personal really kind!! i love the family concierge service our conierge was Gabriela, she is amazing!!! he made for my kids a lot of soprises, but our favorite was the hungry rabbit, she hid many paper carrots in the... More 

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New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I don't usually write a review unless I experience something extraordinary. I was compelled to write about this wonderful place and it's wonderful people. From check in to check out, everything was just perfect!!! We got a nice 1 bedroom suite upgrade, courtesy of Gerardo Lizana. He really made our check in process so smooth and he was so helpful... More 

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New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The reviews of the this particular resort is pretty much spot on. It is a great resort like everyone says; without a human friendly beach because the beach is saturated with thick dense seaweed. No joke folks, the seaweed is really bad and you cannot even get one patch of clear ocean to take a dip because it is so... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I went here and I am a club owner. They overcharged my american express card by $980.00 and I am now in litigation to get the fees they said would be credited back in 7 to days 10 refunded to my card; The transportation provider I paid to the hotel did not show up for our departure to the airport.... More 

Was this review helpful? Yes 1
Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have SPG platinum status and travel a lot and usually only stay at SPG hotels but we wanted to come to Playa Del Carmen and thought for once we should diversify our stay with a non SPG resort. It was also our first time at an ‘All inclusive hotel’. We didn’t have an awful time at this hotel but... More 

Was this review helpful? Yes 1
New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed in May 2015 for a week in a 1 BR master suite with family concierge (myself, husband, 5 yo and 2 yo). It was the first time we had ever stayed in an AI because we usually like to explore the local area more. The food was much better than I expected- we only ate at the buffet... More 

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