We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Paradisus Playa Del Carmen La Esmeralda

4.5 of 5 Resort   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Hotel website
Hotel amenities
Special Offer
Up to $1000 Resort Credit
Save Saved
You added Paradisus Playa Del Carmen La Esmeralda to your Saves list
Paradisus Playa Del Carmen La Esmeralda
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
89%
Ranked #15 of 198 hotels in Playa del Carmen
A recent review
Write a Review

1,733 people have reviewed this hotel

Traveler rating
    1,227
    326
    112
    40
    28
See reviews for
1099
240
9
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We spent a wonderful week last week at the Paradisus resort and couldn't have been more pleased. We had a junior suite in the Family Concierge section with my husband and 8 year old son and wanted our all inclusive experience to be special..and it was! First the resort the beautiful and clean and everyone there was so friendly. We... More

Was this review helpful? Yes
Atlanta, Georgia
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed in April with our 2 boys (ages 3 and 7). One of the reasons we picked this resort is for its 1 bedroom master suite and the room did not disappoint! It was very spacious and beautifully decorated. The boys camped out on the sleeper sofa and an additional rollaway bed in the living room and the parents... More

Was this review helpful? Yes 1
Greensboro, North Carolina, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Ok...so I travel a couple of times a year with a large group of people who get together at really fun places to have our workshops. Our group pretty-much filled the La Esmeralda "side" of the La Esmeralda/La Perla resort which worked perfectly to give us gathering places around the pool and restaurants on "our" side of the resort. When... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you for your gracious words and kind feedback! We are ecstatic to hear that you had a wonderful experience while visiting with us. Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel pleased to know we did it with you. Our LUXEclusive plan were well appreciated for you,... More

Atlanta, Ga
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful resort, spacious and comfortable rooms/suites, attentive staff, clean and well maintained grounds. Nice pool and food was great at all restaurants. My only complaint, which is minimal, is that we cannot directly see the ocean. The beach is narrow but nice. I would love to have a beautiful ocean view from our room and from the pool area. Otherwise,... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We would like to thank you for your kind compliments toward our staff. It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests, we will gladly pass on your compliments to each one of them, especially Selene, whom we are sure did everything out of love... More

Highland, Utah
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I spent hours reading the reviews for this resort before choosing it for our 7 day family (children ages: 14,12,10,3) vacation. So glad we chose to stay here. We just returned today and we are already planning our next visit. It is truly paradise! Service: When we travel, we always stay at very nice places. The service at the Paradisus... More

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you very much for taking the time to share your Paradisus Playa del Carmen/Family Concierge experience with us and with future visitors. We are pleased to read we surpassed your expectations about the decoration, service, restaurant variety, comfort in your room, and the most important thing, that your kids had a great time at the pools while... More

Bergen county
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

There was a problem with the AC in our room, our room wasn't ready on their most crowded weekend of the year. Now what?? They gave us an awesome room upgrade, gave our travel friends the same upgrade- 9 of us in all!! As we were leaving to go home, and experiencing our post holiday blues, we decided to book... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, We would like to thank you for visiting us and recommending us to future travelers. Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to... More

New Hartford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Walking through the lobby of La Esmeralda is like a dream: beautiful soothing music playing, the smell of lemongrass and floweres wafting through the air and the peaceful gurgle of the water elements surround you and make you realize that you truly are in paradise! We stayed a week here in April and never wanted to leave! The architecture and... More

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, It is magnificent when we know through your notes that our principal goal was achieved, your entire satisfaction after enjoying all that Paradisus offers. By your complete review, we can see that you have taken advantage of all the facilities, tasted some delightful meals at our restaurants, enjoyed the activities, walked by the sandy an unique beach, relaxed... More

Brooklyn, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

My girlfriends and I had a fantastic time at the resort. It's a beautiful place. The food is amazing, (making restaurant reservations may present a bit of a hassle, so just stay on top of it and make your reservations early!), the stuff is very pleasant and helpful, the entertaining in the evenings is really professional and lots of fun.... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We want to thank you for sharing with other tourists and with us your experience at Paradisus Playa del Carmen La Esmeralda. We are glad to read that you really enjoyed the facilities of our resort especially the Yhi Moves, the amazing food in our the restaurants, the night activities and the service of our staff. We will... More

Mullion
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Warm welcome, people that are so friendly that they ought to put on training courses to hospitality staff around the world. I was so stunned at their joy in service, and they truly cared about your happiness. They worked in teams that monitored the environments, the team members were enjoying being part of the team which was reflected in their... More

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, We would like to thank you for taking the time to share this review with us. We are pleased to read you had an amazing overall experience from your stay at Paradisus Playa del Carmen La Esmeralda. We trust that our concept, our service philosophy, our LUXEclusive plan, modern facilities, and the professional care provided by our staff... More

Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The property was beautiful, the staff were very accomodating and helpful, best all inclusive with premium liquors, frozen drinks and tequila. I was surprised though that very limited wine selection available with all inclusive. Beach access was great with food and drink nearby. Definitely more of a property for laid back vacation - not much night life on the property... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you for sharing your Paradisus experience with us and with future tourist. We are pleased to read you had an amazing overall experience from your stay at Paradisus La Esmeralda. We trust that our concept, our service philosophy, our LUXEclusive plan, modern facilities, and the professional care provided by our staff are meaningful attributes to satisfy or... More

Been to Paradisus Playa Del Carmen La Esmeralda? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Official Description (provided by the hotel):
Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Orbitz, Booking.com, BookIt.com, Caribbean Online Mgt Corp., Melia, Tingo, Amex, Venere, TripOnline SA, Cheap Tickets, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Paradisus Playa Del Carmen La Esmeralda, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.