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Paradisus Playa Del Carmen La Esmeralda

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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa Del Carmen La Esmeralda
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3,721 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

Sadly the beach is full of seaweed. We expressed our concern and will be moved to paradisus CanCun, hopefully less seaweed. Food is good and people treat you very well. Last week of July is very packed! Lots of people :( Pool has a lot of chlorine and have no ocean view, one thing Paradiaus CanCun does have. You can... More 

Was this review helpful? Yes 3
Highland Heights, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This trip went as well as it did because of an excellent travel agent, Rocco Tabor. He aligned everything for 17 people and we had a flawless experience. The resort was truly family friendly, providing experiences that toddlers to grandparents could enjoy, and we did!!!!

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Whittier, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

First review on Tripadvisor. Just returned from the resort. We stayed there four nights. We chose this resort because of the kids amenities (we have 6 yr old twin boys) we had read online. The resort was truly amazing. The pools did not seem over populated for the busy time of the season. We booked the family concierge (FC) package.... More 

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Liberty Hill, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay at the Paradisus in Playa Del Carmen. The room was very nice, the food at the resort was great, and the all inclusive experience was quite nice. This is a nice place for families or couples as they have sectioned off some areas as adult only. The staff is very helpful and hospitable.

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for your opinion. We are happy to know we achieved your complete satisfaction during your stay, and you were able to enjoy our facilities as well as our many restaurants, but most important our friendly and accommodating Service. Best regards. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Southlake, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We went to this resort as a family of four. The resort grounds, rooms, pools and food are all fantastic! The best food and service that we have encountered at an all-inclusive. The reason we will not return is due to it's location. There are protected Mangrove trees between the resort and the beach. The walk to the beach around... More 

Was this review helpful? Yes 4
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We appreciate your review and comments. We are sorry you did not find our Paradisus very appealing, especially with our protected mangrove barrier, however it is rewarding to know you all still had a wonderful time enjoying our delicious restaurants, spacious rooms and overall grounds. As a service oriented company our main gold is to achieve our guest... More 

Bronx, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great resort food good for all inclusive passion restaurant 7 course emeal a little pricey but nice experience seaweed on 😟beach not there last year excursion loved water park many things to do there

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for sharing your thoughts. We are pleased to know that you had an overall great holiday and you indulged yourselves with PASSION. This year seaweed was very uncommon, however we keep up the good work cleaning every day to our guests’ complete satisfaction. Best regards. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda More 

Wantagh, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Paradisus La Esmeralda falls short of Paradise So let me preface by saying that this was a special getaway for my daughters sweet sixteen and we had been waiting with great anticipation for this trip. There were a total of nine of us and we booked 3 swim up one bedroom suites. Only the adults knew about this as we... More 

Was this review helpful? Yes 4
San Jose, CA
1 review
1 of 5 stars Reviewed 2 days ago NEW

This review is only regarding the policy not the hotel. We stayed at Paradisus Playa Del Carmen La Esmeralda last year when we had a 12 and a 14 year old. Everyone had a fantastic time. This year when we were thinking about vacation the whole family thought it would be great to go back. What a difference a year... More 

Was this review helpful? Yes 1
Queens, New York
5 of 5 stars Reviewed 3 days ago NEW

Overall we were very satisfied with our stay. Food, level of service and entrainment were great. If we were able to use the beach the trip would have been perfect. Not the resorts fault but too much seaweed, however everything about the resort made up for it. Best meal was at Bana restaurant special thank you to our waiter Adelaido... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, Thank you for reviewing your stay at Paradisus. Knowing that you were indulged by our friendly and attentive service is the best reward we could have. We are glad to read you enjoyed Bana restaurant and had a lot of fun with our activities and shows. Adelaido will receive your recognition for his great work. Best regards. Annette... More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were four adults but stayed at Esmerlda side instead of La Perla which is adult only . I've been to other resorts and been to this one twice and it's literally a paradise. The design and architecture of this resort is extraordinary and looks so romantic at night with all the candle lights. And there's always a calming scent... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear guest, We appreciate your detailed review. It is great to have you here for the second time, and to know we were still able to deliver a great stay to you. Our people is always eager to provide our guests with out of this world experiences, as well as unique and tasteful recipes in our many à la carte... More 

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