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City Express Playa del Carmen

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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137 Reviews from our TripAdvisor Community

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Traveler rating
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    26
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for City Express Playa del Carmen
See the most recent reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed January 26, 2015

The towels were in bad shape, they looks dirty, like they haven't been washed in several months. There wasn't hot water in the room. The bed sheets were with stains. To be an international Hotel brand, they left to much to desire in this hotel.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Andres, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the towels and the problem of hot water as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

Great hotel. Close to beach. Super friendly. we visited xcaret xplor and other parks that were really close to the hotel. they had a beach club with a nice restaurant señor frogs. it was fuuuuun! good breakfast in the morn and i liked the gym and pool as well.. all aound great little hotel

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Fabian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Beaumont, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 1, 2014

We stayed here for one night and paid about $68 per room for 3 people in each room. It is located close to the main road. Check in was super fast and easy. The customer service was good and helpful. We got free Wifi and even used the business center to print our boarding passes. The rooms were clean, the... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs. More 

Kitchener, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed at this hotel for 2 nights while visiting Playa del Carmen after a few days in Cancun. I booked this hotel from Hotwire and was a bit disappointed with the location, which is just off of the highway from Cancun. We paid $50 per night and that included a buffet breakfast which was pretty good and included fresh... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Saint Louis, Missouri
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 6, 2014

convenient to highway 307, clean, free wifi, and very reasonable price. Good choice for an overnight stop before continuing trip further south. They also offer a decent breakfast with fruit, juice etc. I've stayed at similar priced hotels in town and the noise from the restaurants and bars made it impossible to sleep, this hotel was perfect for what I... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jhon, Thank you for contacting us, it is a pleasure to know that your stay at City ExpressPlaya del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Los Angeles
Level Contributor
125 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed at the City Express Playa del Carmen for the first time in a City Express Hotel. The hotel is big, clean and efficient. Check in was fast and easy, the rooms are small but they are clean, no frills, with Ikea type furniture, small closet and bathroom with hard resin plastic counters and soap/shampoo. There is a small flat... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Geelong
Level Contributor
175 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed February 20, 2014

A little overpriced but clean new looking rooms with great front counter staff made my stay here pleasant BUT as most American breakfast are normally very ordinary this breakfast was great lots to choose from IF you get there early, if you go to breakfast late you may struggle. Overall very surprised at the small but very clean very well... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Brian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Lincoln, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 16, 2014

I am staying in this hotel for an extended business trip. The rooms are very clean and comfortable. The staff here are very helpful with any questions or small problems, there is free wifi in the rooms and public areas. Hairdryers and irons are available from reception if needed. The breakfast, although self service with paper plates is sufficient, including... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed for one night only in Playa Del Carmen and had booked a room at City Express throught Expedia for about 50$. We expected very little but were highly suprised at the facility. Everything was squeaky clean and looked new, like 2013 new. Staff was billangual and very nice, wifi worked flawlessly. The hotel is located 6$(taxi) away from... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Marc, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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