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City Express Playa del Carmen

2.5 of 5 Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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City Express Playa del Carmen
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86 reviews from our community

Traveler rating
    24
    36
    16
    4
    6
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28
19
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for City Express Playa del Carmen
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

Not being familiar with anything in this Mexican beach city, I choose a familiar sounding name and was not disappointed. This was my first stay with City Express and now know they are in many locations and I will be pleased to book with them again.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Pillip. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Calgary, Canada
Top Contributor
64 reviews 64 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 30, 2013

This was my first City Express and it really was a pleasant stay. It's brand new and just seemed to pop up overnite. Located outside the party zone and away from the beaches it is very business traveller orientated - which is great when one becomes burnt out from the hustle and bustle of Playa. It's also just a short... More 

Was this review helpful? Yes 3
ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Playa del Carmen meet your expectations and know that our service standards and quality made ​​him feel very comfortable during their stay. We said goodbye to you, but first thank you for your preference. More 

Punta Cana, Dominican Republic
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 3, 2013

Hi All, the Hotel has a green philosophy and all the plates, cups are done respecting the environment. The staff is not the best. They need more training on how to interact with a customer, smile more (too serious). Few times I asked something to the guy and girl preparing the breakfast and instead of answer, they just close the... More 

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest: Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More 

Alta, Norway
Top Contributor
73 reviews 73 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 31, 2012

This hotell you can see from the highway. the place is good if you have a car or jung legs, otherw you have to use a lot on taxi. The rooms are good and the bed is Very good. bathrom ok. breakfast is ok but not more. This hotel do not have a restaurant. there are no resturante nearby. you... More 

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More 

Cozumel, Mexico
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 9, 2012

Having stayed in same hotel chain but in Cancun, we decided to stay in Playa but Never again. After making arragements with other friend family, pricing was almost double next day. Maybe reasonable because of the high season, but that was just the beginning of a bad experience. We arrive late around 11 pm tired of a busy day and... More 

Was this review helpful? Yes 2
CalidadyServicio, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioning system, the breakfast and the overall service at the hotel. I would like to share with you that we have taken immediate actions to ensure that... More 

Cuernavaca, Mexico
Top Contributor
50 reviews 50 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 8, 2012

We booked this hotel somewhat late in the day as most of the others were already full and we needed a budget option. It is located some way away from the Playa del Carmen attractions, including the beach and restaurants. However, it is a good option if you are travelling by car as it has ample parking. It is a... More 

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Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#80 On the Beach Hotel in Playa del Carmen

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