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City Express Playa del Carmen

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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City Express Playa del Carmen
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124 reviews from our community

Traveler rating
    29
    48
    25
    11
    11
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37
40
6
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for City Express Playa del Carmen
See the most recent reviews
Saint Louis, Missouri
Contributor
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 6, 2014

convenient to highway 307, clean, free wifi, and very reasonable price. Good choice for an overnight stop before continuing trip further south. They also offer a decent breakfast with fruit, juice etc. I've stayed at similar priced hotels in town and the noise from the restaurants and bars made it impossible to sleep, this hotel was perfect for what I... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jhon, Thank you for contacting us, it is a pleasure to know that your stay at City ExpressPlaya del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Los Angeles
Top Contributor
125 reviews 125 reviews
112 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed at the City Express Playa del Carmen for the first time in a City Express Hotel. The hotel is big, clean and efficient. Check in was fast and easy, the rooms are small but they are clean, no frills, with Ikea type furniture, small closet and bathroom with hard resin plastic counters and soap/shampoo. There is a small flat... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Geelong
Top Contributor
172 reviews 172 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 20, 2014

A little overpriced but clean new looking rooms with great front counter staff made my stay here pleasant BUT as most American breakfast are normally very ordinary this breakfast was great lots to choose from IF you get there early, if you go to breakfast late you may struggle. Overall very surprised at the small but very clean very well... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Brian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Lincoln, United Kingdom
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 16, 2014

I am staying in this hotel for an extended business trip. The rooms are very clean and comfortable. The staff here are very helpful with any questions or small problems, there is free wifi in the rooms and public areas. Hairdryers and irons are available from reception if needed. The breakfast, although self service with paper plates is sufficient, including... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed for one night only in Playa Del Carmen and had booked a room at City Express throught Expedia for about 50$. We expected very little but were highly suprised at the facility. Everything was squeaky clean and looked new, like 2013 new. Staff was billangual and very nice, wifi worked flawlessly. The hotel is located 6$(taxi) away from... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Marc, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Newark, New Jersey
Top Contributor
69 reviews 69 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 5, 2013

Nice, clean, good customer service. Conveniently located right off the highway, near a lot of shops and restaurants. The location was busy enough that we felt safe in the evening. It's also not far (driving) from a lot of attractions like Xel-ha. According to the signs there is a beach nearby, probably not walking distance though, or it might just... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

Not being familiar with anything in this Mexican beach city, I choose a familiar sounding name and was not disappointed. This was my first stay with City Express and now know they are in many locations and I will be pleased to book with them again.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Pillip. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Calgary, Canada
Top Contributor
64 reviews 64 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 30, 2013

This was my first City Express and it really was a pleasant stay. It's brand new and just seemed to pop up overnite. Located outside the party zone and away from the beaches it is very business traveller orientated - which is great when one becomes burnt out from the hustle and bustle of Playa. It's also just a short... More 

Was this review helpful? Yes 4
ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Playa del Carmen meet your expectations and know that our service standards and quality made ​​him feel very comfortable during their stay. We said goodbye to you, but first thank you for your preference. More 

Punta Cana, Dominican Republic
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 3, 2013

Hi All, the Hotel has a green philosophy and all the plates, cups are done respecting the environment. The staff is not the best. They need more training on how to interact with a customer, smile more (too serious). Few times I asked something to the guy and girl preparing the breakfast and instead of answer, they just close the... More 

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest: Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More 

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