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City Express Playa del Carmen

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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1 room 1 guest
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City Express Playa del Carmen
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City Express Playa del Carmen
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151 Reviews from our TripAdvisor Community

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Traveler rating
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    58
    27
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    15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Portuguese first
  • Spanish first
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English first
  • All months
    (151)
  • Mar-May only
    (42)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (55)
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Boston, Massachusetts
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was clean. Everything you'd expect from a franchised hotel company. The pool was relaxing but not very deep to enjoy swimming. The hotel was far away from the active night life of Playacar. We'd have to take a taxi back and forth to the main chopping strip and club whenever we wanted to go out. Hence, we only... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Cancun, Mexico
Level Contributor
155 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel for the money. Low budget with a breakfast buffet. Affordable hotel that won't kill your wallet, safe, clean, and family friendly. We have found this chain to be consistant in offering affordable rooms with a good breakfast buffet. Safe location and free wi-fi. Stayed one night during a two day excursion in the area. Clean bathroom and room.... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 11, 2015

If you're planning a few days in the parks like xcaret and others, you'll spend the whole day in the park, so do not spend the money in a nice and expensive hotel that is not even close to the parks... I highly recomend this hotel, it has breakfast and is very close to the parks... So saving in hotels... More 

Was this review helpful? Yes 1
marlen c, Public Relations Manager at City Express Playa del Carmen, responded to this review

Dear Antonio, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 6, 2015

Staff were not very helpful at all. Breakfast was awful and pool was gross. Worst part was the bed was horrendously uncomfortable. Was a bit far out from the main drag (about a 20 minute walk). Overall was just extremely overpriced for what it was. Expected more for our money, or a lower cost for lower expectations. Not recommended

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Travelers are raving about these Playa del Carmen hotels

Atlanta, Georgia
Level Contributor
135 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed May 19, 2015

We thought this hotel was excellent. It was clean, the aircon and free wifi worked, and best of all it was cheap. No frills, but functional and we had a very comfortable stay. Most surprising was the excellent hot breakfast that was included in the price. Location was just on the south side of the centro but still very close.... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Niceville, Florida
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 9, 2015

Mahikal is a beautiful Garden of Eden in the midst of Playa Del Carmen. The white sand beach is breath taking, the food is amazing,and the staff are very helpful. You will stay in a little individual palapa with 2 hammocks in front. The resort sports 2 restaurants, one is directly on the beach. The property has been newly remodeled... More 

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Brantford, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 3, 2015

stayed here for a couple night waiting to get flight home. Room and hotel very clean good continental breakfast compared to other places we've been to. Pool was nice. Not much to do in the area. Mall is a 10 min walk north. Collectivo can be had just out front on the road and a 10 min ride to 5th... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Johannesburg, South Africa
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 23, 2015

This was a no frills, no fuss, great value experience for me in Playa del Carmen. At first I thought the hotel was quite far away from the main drag in Playa, but in fact it is only about 10-15min walk. Breakfast is included but it is very simple, enough to get you going in the day. The room &... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Puerto Vallarta, Mexico
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 15, 2015

I had a reservation but they didn't keep it so they sent me to a sister hotel and they didn't get my reservation so they made me pay rack rate checked out the next day, Didn't get all my money back and had to pay more and wasted a whole day talking to head office with no results.

Was this review helpful? Yes
Port-Cartier, Canada
2 reviews
4 of 5 stars Reviewed March 28, 2015

Great place, clean and pleasent hotel with friendly staff. They have a very good breakfast. A large well lit parking lot, The pool area has a cosy atmosphere. Well situated for visiting the different attractions along the highway. The only negative is that the room card that also opperates the elevator would malfuction regularly. We will reserve here on our... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the room keys service, this kind of comments help us to improve... More 

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