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All 198 Playa del Carmen hotels

City Express Playa del Carmen

2.5 of 5 Hotel   |   Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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Ranked #146 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars Reviewed March 11, 2014
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59 people have reviewed this hotel

Traveler rating
    16
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    10
    2
    5
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22
13
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
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English first
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed March 11, 2014

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Geelong
Top Contributor
134 reviews 134 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 20, 2014

A little overpriced but clean new looking rooms with great front counter staff made my stay here pleasant BUT as most American breakfast are normally very ordinary this breakfast was great lots to choose from IF you get there early, if you go to breakfast late you may struggle. Overall very surprised at the small but very clean very well... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Brian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Lincoln, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 16, 2014

I am staying in this hotel for an extended business trip. The rooms are very clean and comfortable. The staff here are very helpful with any questions or small problems, there is free wifi in the rooms and public areas. Hairdryers and irons are available from reception if needed. The breakfast, although self service with paper plates is sufficient, including... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed for one night only in Playa Del Carmen and had booked a room at City Express throught Expedia for about 50$. We expected very little but were highly suprised at the facility. Everything was squeaky clean and looked new, like 2013 new. Staff was billangual and very nice, wifi worked flawlessly. The hotel is located 6$(taxi) away from... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Marc, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Newark, New Jersey
Top Contributor
52 reviews 52 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 5, 2013

Nice, clean, good customer service. Conveniently located right off the highway, near a lot of shops and restaurants. The location was busy enough that we felt safe in the evening. It's also not far (driving) from a lot of attractions like Xel-ha. According to the signs there is a beach nearby, probably not walking distance though, or it might just... More

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Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More

Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Not being familiar with anything in this Mexican beach city, I choose a familiar sounding name and was not disappointed. This was my first stay with City Express and now know they are in many locations and I will be pleased to book with them again.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Pillip. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Calgary, Canada
Top Contributor
60 reviews 60 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 30, 2013

This was my first City Express and it really was a pleasant stay. It's brand new and just seemed to pop up overnite. Located outside the party zone and away from the beaches it is very business traveller orientated - which is great when one becomes burnt out from the hustle and bustle of Playa. It's also just a short... More

Was this review helpful? Yes 2
ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Playa del Carmen meet your expectations and know that our service standards and quality made ​​him feel very comfortable during their stay. We said goodbye to you, but first thank you for your preference. More

bavaro
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 3, 2013

Hi All, the Hotel has a green philosophy and all the plates, cups are done respecting the environment. The staff is not the best. They need more training on how to interact with a customer, smile more (too serious). Few times I asked something to the guy and girl preparing the breakfast and instead of answer, they just close the... More

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest: Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More

Alta, Norway
Top Contributor
52 reviews 52 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 31, 2012

This hotell you can see from the highway. the place is good if you have a car or jung legs, otherw you have to use a lot on taxi. The rooms are good and the bed is Very good. bathrom ok. breakfast is ok but not more. This hotel do not have a restaurant. there are no resturante nearby. you... More

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More

Cozumel, Mexico
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 9, 2012

Having stayed in same hotel chain but in Cancun, we decided to stay in Playa but Never again. After making arragements with other friend family, pricing was almost double next day. Maybe reasonable because of the high season, but that was just the beginning of a bad experience. We arrive late around 11 pm tired of a busy day and... More

Was this review helpful? Yes 2
CalidadyServicio, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioning system, the breakfast and the overall service at the hotel. I would like to share with you that we have taken immediate actions to ensure that... More

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Additional Information about City Express Playa del Carmen

Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Kitchenette
Hotel Style:
#75 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
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