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City Express Playa del Carmen

2.5 of 5 Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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City Express Playa del Carmen
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109 reviews from our community

Traveler rating
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    42
    23
    10
    8
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32
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17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nottingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

If you're looking to stay here as part of a holiday/vacation, don't. The location itself was fine, as we are walkers we liked the 15 minutes or so walk to town everyday. The hotel is on the highway however the traffic cannot be heard from here. It seemed to us that we were the only British people here, and 99%... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception and the noise as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action... More 

Vancouver, British Columbia, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is cheap ($70 at Christmas season) and the service is good (they give two free bottles of water everyday). There is travel agency inside the hotel. The rooms are comfortable. The drawback is the location. It is a bit far (5mins taxi) to downtown of Playa del Carman. There is no restaurant nearby and very isolated.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Regina, Canada
Top Contributor
84 reviews 84 reviews
28 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My partner and I stayed one night at this budget hotel, essentially we just needed a place to sleep. We checked in late, at nearly 11:00PM, and our cab driver had some trouble finding the hotel and we had some trouble locating it on Google Maps as the address confuses the system for some reason. The front desk check-in individual... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

2 reviews
2 of 5 stars Reviewed January 26, 2015

The towels were in bad shape, they looks dirty, like they haven't been washed in several months. There wasn't hot water in the room. The bed sheets were with stains. To be an international Hotel brand, they left to much to desire in this hotel.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Andres, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the towels and the problem of hot water as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

Great hotel. Close to beach. Super friendly. we visited xcaret xplor and other parks that were really close to the hotel. they had a beach club with a nice restaurant señor frogs. it was fuuuuun! good breakfast in the morn and i liked the gym and pool as well.. all aound great little hotel

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Fabian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Beaumont, California
Contributor
19 reviews 19 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 1, 2014

We stayed here for one night and paid about $68 per room for 3 people in each room. It is located close to the main road. Check in was super fast and easy. The customer service was good and helpful. We got free Wifi and even used the business center to print our boarding passes. The rooms were clean, the... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs. More 

Kitchener, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed at this hotel for 2 nights while visiting Playa del Carmen after a few days in Cancun. I booked this hotel from Hotwire and was a bit disappointed with the location, which is just off of the highway from Cancun. We paid $50 per night and that included a buffet breakfast which was pretty good and included fresh... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Saint Louis, Missouri
Contributor
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 6, 2014

convenient to highway 307, clean, free wifi, and very reasonable price. Good choice for an overnight stop before continuing trip further south. They also offer a decent breakfast with fruit, juice etc. I've stayed at similar priced hotels in town and the noise from the restaurants and bars made it impossible to sleep, this hotel was perfect for what I... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jhon, Thank you for contacting us, it is a pleasure to know that your stay at City ExpressPlaya del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Los Angeles
Top Contributor
109 reviews 109 reviews
105 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed at the City Express Playa del Carmen for the first time in a City Express Hotel. The hotel is big, clean and efficient. Check in was fast and easy, the rooms are small but they are clean, no frills, with Ikea type furniture, small closet and bathroom with hard resin plastic counters and soap/shampoo. There is a small flat... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#80 On the Beach Hotel in Playa del Carmen

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