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City Express Playa del Carmen

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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City Express Playa del Carmen
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124 reviews from our community

Traveler rating
    29
    48
    25
    11
    11
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37
40
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17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a no frills, no fuss, great value experience for me in Playa del Carmen. At first I thought the hotel was quite far away from the main drag in Playa, but in fact it is only about 10-15min walk. Breakfast is included but it is very simple, enough to get you going in the day. The room &... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Puerto Vallarta, Mexico
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a reservation but they didn't keep it so they sent me to a sister hotel and they didn't get my reservation so they made me pay rack rate checked out the next day, Didn't get all my money back and had to pay more and wasted a whole day talking to head office with no results.

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Port-Cartier, Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Great place, clean and pleasent hotel with friendly staff. They have a very good breakfast. A large well lit parking lot, The pool area has a cosy atmosphere. Well situated for visiting the different attractions along the highway. The only negative is that the room card that also opperates the elevator would malfuction regularly. We will reserve here on our... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the room keys service, this kind of comments help us to improve... More 

Nottingham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 19, 2015

If you're looking to stay here as part of a holiday/vacation, don't. The location itself was fine, as we are walkers we liked the 15 minutes or so walk to town everyday. The hotel is on the highway however the traffic cannot be heard from here. It seemed to us that we were the only British people here, and 99%... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception and the noise as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action... More 

Vancouver, British Columbia, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 15, 2015

The hotel is cheap ($70 at Christmas season) and the service is good (they give two free bottles of water everyday). There is travel agency inside the hotel. The rooms are comfortable. The drawback is the location. It is a bit far (5mins taxi) to downtown of Playa del Carman. There is no restaurant nearby and very isolated.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Regina, Canada
Top Contributor
84 reviews 84 reviews
28 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed February 12, 2015

My partner and I stayed one night at this budget hotel, essentially we just needed a place to sleep. We checked in late, at nearly 11:00PM, and our cab driver had some trouble finding the hotel and we had some trouble locating it on Google Maps as the address confuses the system for some reason. The front desk check-in individual... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 26, 2015

The towels were in bad shape, they looks dirty, like they haven't been washed in several months. There wasn't hot water in the room. The bed sheets were with stains. To be an international Hotel brand, they left to much to desire in this hotel.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Andres, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the towels and the problem of hot water as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

Great hotel. Close to beach. Super friendly. we visited xcaret xplor and other parks that were really close to the hotel. they had a beach club with a nice restaurant señor frogs. it was fuuuuun! good breakfast in the morn and i liked the gym and pool as well.. all aound great little hotel

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Fabian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Beaumont, California
Contributor
19 reviews 19 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 1, 2014

We stayed here for one night and paid about $68 per room for 3 people in each room. It is located close to the main road. Check in was super fast and easy. The customer service was good and helpful. We got free Wifi and even used the business center to print our boarding passes. The rooms were clean, the... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs. More 

Kitchener, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed at this hotel for 2 nights while visiting Playa del Carmen after a few days in Cancun. I booked this hotel from Hotwire and was a bit disappointed with the location, which is just off of the highway from Cancun. We paid $50 per night and that included a buffet breakfast which was pretty good and included fresh... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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