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City Express Playa del Carmen

Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
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City Express Playa del Carmen
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172 Reviews from our TripAdvisor Community

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Seattle, Washington
Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Our overall experience here was not the greatest. The room was nice and clean but there was no window. So the ventilation in the room was very poor, our room got very muggy, very quickly. AC had to be turned on at all times. Wifi did not work at all in our room. The only time we had wifi was... More 

Helpful?
Thank ceetee09
Durango, Colorado
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed December 18, 2015

We stayed here one night before we went to our resort. It had a nice room, beds were nice, room was clean, bathroom was nicely equiped. They are doing construction in front of the hotel which didn't look good but didn't have any noise at all inside the hotel. For the price it was good enough. I don't know if... More 

Helpful?
Thank Kryn H
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Kryn H, Thank you for choosing our hotel as your first stop at Playa del Carmen, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit. More 

Bowmanville, Canada
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 28, 2015

I am presently in the middle of a two week stay at City Express and am so satisfied that I am writing my review as I sit in the business center. The rooms are very comfortable and very clean. The morning breakfast is terrific and I look forward to it each morning. The staff is very friendly and Helpful. I... More 

Helpful?
Thank Ken1949
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Ken1949 Thank you for sharing your comments in the tripadvisor community. I am pleased to hear you enjoyed your stay with us. We look forward to your next visit. Kind Regards More 

Boston, Massachusetts
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 24, 2015

The hotel was clean. Everything you'd expect from a franchised hotel company. The pool was relaxing but not very deep to enjoy swimming. The hotel was far away from the active night life of Playacar. We'd have to take a taxi back and forth to the main chopping strip and club whenever we wanted to go out. Hence, we only... More 

Helpful?
Thank Chuck T
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Cancun, Mexico
Level Contributor
167 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 17, 2015

Excellent hotel for the money. Low budget with a breakfast buffet. Affordable hotel that won't kill your wallet, safe, clean, and family friendly. We have found this chain to be consistant in offering affordable rooms with a good breakfast buffet. Safe location and free wi-fi. Stayed one night during a two day excursion in the area. Clean bathroom and room.... More 

Helpful?
Thank A J
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 11, 2015 via mobile

If you're planning a few days in the parks like xcaret and others, you'll spend the whole day in the park, so do not spend the money in a nice and expensive hotel that is not even close to the parks... I highly recomend this hotel, it has breakfast and is very close to the parks... So saving in hotels... More 

Helpful?
2 Thank Antonio R
marlen c, Public Relations Manager at City Express Playa del Carmen, responded to this review

Dear Antonio, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 6, 2015 via mobile

Staff were not very helpful at all. Breakfast was awful and pool was gross. Worst part was the bed was horrendously uncomfortable. Was a bit far out from the main drag (about a 20 minute walk). Overall was just extremely overpriced for what it was. Expected more for our money, or a lower cost for lower expectations. Not recommended

Helpful?
Thank KaitlynRae
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Travelers are raving about these Playa del Carmen hotels

Atlanta, Georgia
Level Contributor
177 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed May 19, 2015

We thought this hotel was excellent. It was clean, the aircon and free wifi worked, and best of all it was cheap. No frills, but functional and we had a very comfortable stay. Most surprising was the excellent hot breakfast that was included in the price. Location was just on the south side of the centro but still very close.... More 

Helpful?
Thank BlueHeeler777
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Niceville, Florida
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 9, 2015

Mahikal is a beautiful Garden of Eden in the midst of Playa Del Carmen. The white sand beach is breath taking, the food is amazing,and the staff are very helpful. You will stay in a little individual palapa with 2 hammocks in front. The resort sports 2 restaurants, one is directly on the beach. The property has been newly remodeled... More 

Helpful?
Thank Joy C
Brantford, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 3, 2015

stayed here for a couple night waiting to get flight home. Room and hotel very clean good continental breakfast compared to other places we've been to. Pool was nice. Not much to do in the area. Mall is a 10 min walk north. Collectivo can be had just out front on the road and a 10 min ride to 5th... More 

Helpful?
Thank rtoniett
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

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