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All 199 Playa del Carmen hotels

Hotel Riu Palace Mexico

4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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Ranked #24 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Barry G Tamworth, United Kingdom
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2,971 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Riu Palace Mexico
See the most recent reviews
Tamworth, United Kingdom
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first visit back to the Riu Palace Mexico since the refurbishments & any apprehensions where quickly eroded after stepping foot into the lobby. Our overall impressions of the hotel have increased having now visited the hotel seven times. The structure of the pools nearer to the beach have greatly improved the atmosphere & there were no difficulties... More

Was this review helpful? Yes 17
Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

just back from 2 weeks at riu palace what a fantastic hotel. cannot fault anything or anyone.food was great rooms amazing staff brilliant would recommend it. hopefully going back next year.right on the beach which was beautiful. staff cannot do enough for you

Was this review helpful? Yes 16
Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent the first week of July here. We have visited this area over a dozen times and usually stay at Riu's. Upon checking in our front desk clerk did not offer us the usual welcome drink while others around us were getting theirs. While not a huge deal, a refreshing drink would have been appreciated. When... More

Was this review helpful? Yes 15
Laramie, Wyoming, United States
13 reviews 13 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went with family here during the first week in July had a really good time. Staff was always cleaning keeping the grounds beautiful. I was very impressed with the food it was very good Frank in the buffet was always so helping and pleasant! Beach was beautiful and pools were nice wish they would have been cooler the water was... More

Was this review helpful? Yes 13
Top Contributor
269 reviews 269 reviews
34 hotel reviews
545 helpful votes 545 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort was a great little getaway for 5 nights of fun in the sun. We felt our stay was not too long but not too short. Here are the highlights: Room-Air conditioning worked great. Fridge stocked daily with water, soda and beer. Liquor cabinet with 4 liquors to choose from. Bed was firm and sheets were on the scratchy... More

Was this review helpful? Yes 14
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I have been to a lot of All Inclusive hotels in Turkey,Dominican Republic,Tenerife,Greece etc.But this one was the best.The hotel looks amaizing.the food is good and the Mexican and Fusion Restaurants A la Carte are great.The best thing about this hotel is the services part.I dont know how they do it but they are the best.If you sit o a... More

Was this review helpful? Yes 11
Temecula, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our six nights here spending the days by the pool and on the beach. Service has been excellent, food has been good as well. We never made a reservation to any of the specialty restaurants as we did not wAnt to be on a timeline. The beach was fantastic with plenty of ocean front. I would recommend an... More

Was this review helpful? Yes 10
4 reviews 4 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm really late in writing this review! I stayed at the Riu Palace for one week in May. The resort is beautiful, clean and modern. The beach is gorgeous, the food was fantastic and the staff were amazing! However, I don't think I would go back (but I rarely ever go back to the same resort) My biggest problem with... More

Was this review helpful? Yes 14
Gateshead, United Kingdom
16 reviews 16 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 3rd visit to this hotel. We stayed 17th June to 01 July. We last stayed here 6 years ago, before the renovations. The rooms are fantastic now, ideal for couples, fantastic rain shower cubicle and 2 sinks so no arguments when getting ready at night. We used the Italian , Mexican, Asian and the Krystal restaurants. We... More

Was this review helpful? Yes 11
New York City, New York
4 reviews 4 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While looking at places to have my destination wedding this hotel stood out. I choose the hotel based on the reviews on and it didn't disappoint. All my guests were very happy with their stay and not one person had any complaints. The food was delicious! Unfortunately I didn't have a chance to make reservations at the restaurants but I... More

Was this review helpful? Yes 15
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Musty smell(8)
  • Great time(8)
  • Pool bar(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

3,342 photos of this hotel

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Pool/beach area (637)
Dining (218)
Hotel & grounds (669)
View from room (114)
Room/suite (359)
Bathroom (42)
Family/play areas (23)
Other (1099)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (177)
Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

Management photos: Courtesy of the property manager

All management photos (5)
Other (5)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Top resorts Hotel in Playa del Carmen #19 Luxury Hotel in Playa del Carmen #21 On the Beach Hotel in Playa del Carmen #27 Family Hotel in Playa del Carmen #31 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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