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All 184 Playa del Carmen hotels »

Riu Palace Mexico

4.0 of 5
Avenida Xaman-Ha Manzana 3 Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Riu Palace Mexico
Ranked #31 of 184 hotels in Playa del Carmen
4.5 of 5 stars 1926 Reviews
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1,926 reviews from our community

What travelers say about this hotel
  • Very good(56)
  • Very nice(45)
  • Pool area(36)
  • Specialty restaurant(31)
  • Riviera Maya(31)
  • Palm trees(30)
  • Steak house(25)
  • Room service(25)
  • Musty smell(20)
  • Cab ride(19)
Traveler rating
    1,213
    468
    124
    77
    44
Only show reviews for Family (282) | Couples (769) | Business (16)
Date Rating
Toronto, ON
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 27, 2012 NEW via mobile

- Small beach bar, at least 2 people must be there to handle the crowd. Closes at 5 pm when many r still on the beach - 5.30 closure would create more comfort. - more paved tracks leading to the beach would be nice. - beach: positive - nice wide strip, lots of palm trees that create pretty good shade.... More

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bristol
Senior Contributor
40 reviews 40 reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 26, 2012 NEW
6
people found this review helpful

JB Great holiday a few ups & downs which you get with any holiday. A little disappointed intially when shown to our rm it did smell very musty & looked pretty ordinary bed hard two beds pushed together not big enough to share single, pillows too big & hard.huge wardrobe with lots of hangers & ironing board. clothes line on... More

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London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW
2
people found this review helpful

My friend and I have just returned from our stay in the Riu Palace Mexico playa car. The hotel is beautiful and the grounds are immaculate. Staff are very helpful and nothing is too much trouble for them. Food in all the restaurants that we tried was excellent and the staff gave us excellent service. The hotel is getting a... More

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Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW
3
people found this review helpful

This hotel was designed for large groups of people on company paid bonus trips. That is exactly the reason why I vacationed there, so I didn't pay the bills, the company did. At ant rate, you will enjoy the huge buffet line of excellent food, the beef Wellington was so tender it melted in my mouth like butter. The grounds... More

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Truro, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 19, 2012
9
people found this review helpful

This hotel was fantastic. All the staff made us feel special and were so kind and work so hard. I have never seen anyone put in so much effort and work such long hours as all the staff at this hotel. Food was fantastic - how do they get it so right when catering for so many people, too much... More

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Ontario
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed May 18, 2012
4
people found this review helpful

We stayed at the Riu Palace Mexico in December 2011 for our 25th anniversary. We have been to this hotel three times before. We have always been extremely happy with our time at this hotel in the past but this time it was just not the same. We found out that it is under new management so we don't know... More

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calgary
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2012
3
people found this review helpful

We travelled from May 7-14 and it was windy but sunny and hot, got no rain!. This was a family reunion visit and unfortunately my brother-in-law and husband got sick from eating at the Brazilan restaurant. (diarrehea and vomiting). It may have to do with how they serve the meal. There is a buffet for the salad and for the... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 17, 2012
3
people found this review helpful

We went here last May (22/29) for our honeymoon. The Hotel itself is beautiful and the grounds are lovely. The staff is wonderful and very friendly. We played pin pong one day (well my husband played i watched) and the staff playing was hilarious. We would see them working the shows at night and they always recognized us and talked... More

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Tokyo, Japan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 16, 2012
9
people found this review helpful

This is my second time to a all inclusive resort, the first being same caliber and price. Quick sign in, but if you are taking a sunwing etc bus in, may take time for them to hit your stop. We got a 2nd floor room closer to the pool, room is very clean and beds are comfy. My SIS and... More

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New York, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

The hotel is lovely and clean, great rooms with two double beds. The pool area was lovely with amazing views and outdoor beds looking over the sea. Friendly staff and good, clean rooms. The restaurant has average food.

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Additional Information about Riu Palace Mexico

  • Riu Palace
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Palace Mayan Riviera
  • Riu
  • Riu Playa Del Carmen
  • Mexico Palace Riu
  • Rui Palace Mexico
Address: Avenida Xaman-Ha Manzana 3 Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Price Range: PLN: $$

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Riu Palace Mexico
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