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All 199 Playa del Carmen hotels

Hotel Riu Palace Mexico

4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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88%
Ranked #24 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
kim s Arlington, Texas
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2,972 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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English first
Arlington, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel bars are very good. Restaurants are by reservation. You must sign up each morning by 10:00 am in person. Japanese restaurant is less than desirable but the others are pretty good. The Mexican is by far the best- they are open for lunch as well. Hotel is kept very clean and the staff are helpful. Definitely request a... More

Was this review helpful? Yes 5
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What is not to love about this hotel. It has been renovated and it is absolutely fabulous. The food is out of this world, really first class. This really is a five star hotel. The staff are so attentive. The reception area is always deserted which seems to indicate that everyone is happy and got nothing to report. There were... More

Was this review helpful? Yes 15
Reviewer
4 reviews 4 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just returned from a fantastic 2week honeymoon at this wonderful hotel, we also took our 3year old son, if any are looking to take kids This hotel is hoestly fantastic and from the moment you arrive the hotels fantastic staff make you feel very very welcome and cannot do enough for you!!! We attended the welcome meeting and... More

Was this review helpful? Yes 25
Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Absolutely wonderful stay at the Hotel Riu Palace Mexico. The weather was great, the staff were very friendly and the food and drink plentiful and free flowing. The rooms are very modern which suited our tastes, we did not use the jacuzzi bath but the wet room was very big and always plenty of hot water for showers. We love... More

Was this review helpful? Yes 16
London, United Kingdom
1 review
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My first stay in Mexico was definitely one I will remember for the rest of my life. The hotel was amazing in every aspect, from the location right on the beach to the friendly, hard-working staff. The variety of activities available during the day are fantastic, and the animation team that organises them are a great laugh, particularly Jesus, Enrique,... More

Was this review helpful? Yes 24
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time at Riu Palace Resort. The first Riu was the Riviera Maya. The attention to detail is extraordinary. I got to meet several chefs. it was impressive how each has their own specialty. Food prepping whether it is sculpting ice or fruit or seasoning meats begin early. They are up and at work by 4 to... More

Was this review helpful? Yes 30
Glasgow, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 2weeks 22nd June – 5th July We had a great time and thoroughly enjoyed our stay. As everyone else has previously stated the hotel is lovely, the staff are absolutely without a doubt the crowning glory for this hotel, we did not meet one member of staff who did not seem happy to work there, they were all... More

Was this review helpful? Yes 26
1 review
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where do I start? Beautiful hotel and grounds, rooms are immaculate fitted with your very own optics (all included) spa bath in the middle of the room which is great to watch movies while relaxing in the tub! Staff are so friendly and go out of their way to make your stay special - make sure to tip the wait... More

Was this review helpful? Yes 24
Brooklyn, New York
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A group of my friends stayed here to celebrate a 30th birthday. We had 3 different rooms a total of 7 of us. Upon discovery one of the rooms safe was broken. Maintanance came to check it out that night but stated it couldn't be fixed until the next morning. We all went out the next morning for our excursion.... More

Was this review helpful? Yes 11
Brooklyn, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I will never go to any Riu Resorts again thanks to the manager Ildikò Polgàr from the Riu Palace Mexico. She didn't even show any remorse or sympathy for our money being stolen out of our room. She didn't even put me in a cab like she had promised the night before. Thank God for my friends. She claim they... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Pool bar(8)
  • Musty smell(8)
  • Great time(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Caribbean Online Mgt Corp. and Hotels.com so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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Beach (13)
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The Hotel (36)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Top resorts Hotel in Playa del Carmen #20 Luxury Hotel in Playa del Carmen #22 On the Beach Hotel in Playa del Carmen #27 Family Hotel in Playa del Carmen #31 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
Number of rooms
434

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