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Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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#21 of 199 Hotels in Playa del Carmen
3,076 Reviews 4.5 of 5 stars
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,076 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (519)
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Loveland, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from a very short but incredible trip to this beautiful resort. My wife & I were celebrating our 24th anniversary. We were only here three nights but the stay was none the less unforgettable. We chose this hotel based on the 15 million dollar renovation done just a couple years ago and the many glowing reviews on this... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

This is a fabulous hotel and the best Riu we have stayed in to date. We loved the modern rooms and the decor and the jacuzzi bath. The toilet space is a bit too small but that is the only non positive remark. The hotel was 95% full but it never felt too busy or crowded. The hotel was pristine... More

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Phoenix, Arizona
Top Contributor
69 reviews 69 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been spent several winters here and it is the mist beautiful place. First of all I love Playacar...it is away from the hustle and bustle of Cancun ..beaches are beautiful...and just a perfect retreat. The Palace is just lovely. We come each December before the rush of Christmas at home and the hotel is always spotless....units great..food plentiful... More

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Liverpool, United Kingdom
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is are second time at the riu palace mexico and it just keeps getting better. The staff are brilliant and the service is exceptional the hotel has been refurbished since are last visit and now looks modern and up to date. The food is top notch we tried all of the restraunts and all are very good. The main... More

Was this review helpful? Yes 6
Saint-Jérôme, Quebec, Canada
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Everything was perfect. Great food, great staff, great room, great show...Perfect. Beach was great, some waves for good fun on most of the time I've been there. 20 minutes walk from 5th avenue action. Spend an unbelievable night at the Coco Bongo...wow!!! If you want to relax, that's the right place to be... and if you want some action, it's... More

Was this review helpful? Yes 7
White Plains, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

If you compare the price and the quality of services, this hotel is waste of money!!! low-quality food, wet floors, uncomfortable bed, bath and.... you reserve for eating in restaurants where you have only 2 or 3 choices and buffets are awful. I could only eat breakfast in this hotel. we tried other RIOs also but the situation is the... More

Was this review helpful? Yes 3
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

If you are debating to stay here do it! The staff is great the area is awesome as well. I want to thank Enrique(bartender), Noelia(bartender), Santiago(server), Santoyo(lead server), and Esteban(server). We had a great experience we booked a private dinner on the beach which was awesome thanks to Esteban mentioned above. When we got back to the room it was... More

Was this review helpful? Yes 9
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am sat writing this review in the lobby of the hotel as I just couldn't wait until I got home. To say I am gutted to be going home is an understatement! I am a regular customer of Riu (Riu Tequila Mexico, Jamaica, Cuba, Capė Vėrde) but this experience was much different. I cannot say how much myself and... More

Was this review helpful? Yes 14
Blackfalds, Canada
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've been to Mexico 4 times, Cuba onc, and the Dominican 3 times, and this is the best resort we have seen.The food was outstanding and the staff were very good. The ocean waters got deep very quickly and the waves were a bit rough, so I don`t reccomend going in the ocean unless you are a good swimmer.

Was this review helpful? Yes 9
Burlington, Canada
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wife and I stayed at RPM for one week, September 6-13. Renovations are amazing. I was here in 2010 when it still had the colonial look and it is 1000 times better now. The staff is the best. They made the trip for us. Lucas at the pool bar is awesome. Polite, fast, excellent are the words I would use... More

Was this review helpful? Yes 15
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Great time(8)
  • Riviera Maya(8)
  • Pool bar(8)
  • Musty smell(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

3,424 photos of this hotel

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Hotel & grounds (671)
Dining (220)
Pool/beach area (640)
View from room (114)
Room/suite (359)
Bathroom (42)
Family/play areas (23)
Business center/function rooms (10)
Other (1164)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (177)
Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

Management photos: Courtesy of the property manager

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Other (5)
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