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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,543 reviews from our community

Traveler rating
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    830
    223
    109
    64
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708
1,621
29
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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calgary
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is 3rd visit to Playa del Carmen. The whole family came this time (from Apr 11 to Apr 18). Riu has 5 resorts in this area. Riu Palace is the high end among them. The service, the food, the pool and the beach are all outstanding. The weather is hot. We visited Alkumal Beach for sea turtle. We also... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we just visted. the hotel was very clean. the staff was very freindly. the food was great. the pools were clean and the grounds well groomed. this isn't the biggest place i've ever been but i liked it this way. ever thing was close from the front door to the beach. if i had a question is was addressed right... More 

Was this review helpful? Yes 5
Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I reviewed this resort in April of last year and visited in 2005 and 2007. We will certainly be visiting again in the future. The service here is the biggest draw for our family. Everyone works hard to please and the pool bar service was improved over the last year as the resort made some staffing changes there. More smiles... More 

Was this review helpful? Yes 11
Sunderland, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have visited this hotel several times now and we love going back. The Mexican people are always very friendly and welcome you back as if you were family. The hotel is always kept clean and the gardens look fantastic. Hotel staff look after you from the minute you arrive until you depart. Great choice of restaurants and the food... More 

Was this review helpful? Yes 7
Oshkosh, Wisconsin
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is wonderful and clean. The people are very helpful. Rooms are nice. You get charged to use the phone, even if you use a calling card. To be honest it wasn't less than I expected but it also didn't blow me away.

Was this review helpful? Yes 1
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The buffet at this hotel is the best Ive had at an all inclusive. The lobby is gigantic but the real big pluses at this property are the staff and beach area. First of all the beach is palm lined with plenty of chairs. At lunchtime they also do food beachfront at property. Additionally the staff is phenomenal. I was... More 

Was this review helpful? Yes 9
Dunstable, England
Top Contributor
123 reviews 123 reviews
56 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We visited at the same time as last year and enjoyed some wonderful weather and fabulous food. We had up-graded to a suite when booking with Thomson's and decided to up-grade again to a jacuzzi suite and we were so glad we did, for the view alone it was worth it. Our room was at the end of the hotel... More 

Was this review helpful? Yes 10
Chenequa, WI
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here over spring break. First time trying an all inclusive and we were impressed! The staff was so attentive to our every need and the food was excellent! Only down side, the room was open concept so very little privacy to change on a family vacation, other than that it was terrific. Most relaxing family vacation we have taken... More 

Was this review helpful? Yes 2
B.C. Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 11 trip to the RPM, starting in 2003. We had always visited in late November early December our other trips. Last time we stayed was December, 2012 within a couple of days of re-opening after the renovations. Sadly that trip fell far short of out prior trips. Last year we decided to try somewhere different and went... More 

Was this review helpful? Yes 12
Seattle, Washington
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from 9 days at Riu Palace Mexico and WOW, it was so amazing!! The service was outstanding. The food was excellent, we tried every restaurant and they were all good. The steakhouse was our favorite, Krystal 2nd, La Bodega 3rd, Japanese 4th and Italian last. The buffet was incredible. Go on Thursdays for Gala Night and sit... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Steak house(10)
  • Very good(9)
  • Room service(9)
  • Specialty restaurant(8)
  • Pool bar(8)
  • Beach bars(8)
  • Great time(7)
  • Palm trees(6)
  • So friendly(5)
  • Evening entertainment(5)
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4,177 photos of this hotel

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Room/suite (435)
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Pool/beach area (754)
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Dining (307)
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Amenities (10)
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Beach (37)
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Jacuzzi Suite (74)
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Pool (31)
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Standard Room (55)
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Suite (81)
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The Hotel (146)

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