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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
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Oulu, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent one week in Riu Place Mexico in January. We celebrated our 20 years anniversary. We really enjoyed our stay. Service was excellent in every restaurants and bars. And also by the pool and on the beach. Waiters walked all day long with the smile on their face. They were never tired. Had always time for little joking. We... More 

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Toronto, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the riu palace mexi co in Feb 2015 lets start with the staff ! That's the best thing the hotel has going for itt ! The staff were all very friendly and helpful ! Made me laugh at least once a day ! Food - food was just ok! Stayed at a riu in ocho rios Jamaica and... More 

Was this review helpful? Yes 1
Nottingham, England, United Kingdom
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow,fantastic hotel, great staff, great service, great choice of food.hardest decision of the holiday was what to eat from the vast selection. superb room and to top it all QUIET at night- heaven. 15 minute walk to 5th avenue and only a short drive to xcaret. Pool bar could be hectic in the afternoon but great social occasion whilst u... More 

Was this review helpful? Yes 4
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent service from everyone at RIU Palace Mexico ! We stayed five nights and the staff was amazing. The food was incredible and everyone was so friendly. We have stayed at all inclusive resorts in Jamaica, Turks and Caicos and Dominican Republic and nowhere had the staff like RIU. The animation staff was amazing and kept everyone involved, The food... More 

Was this review helpful? Yes 3
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 4 days ago NEW

My wife and I spent a relaxing week at the RIU exercising,reading, relaxing and enjoying the good food. Rooms were well done but slight mildew smell as week progressed due to humidity. Staff responsive and welcoming. Entairtainment did not quite meet my wife's expectations. All considered a welcomed winter retreat.

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Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I have been to several Riu Palace resorts and unfortunately the Riu Palace Mexico should not be classified as a "Palace" level property. We were both in dire need of a relaxing vacation, what we got was inconsistent service and quality not worthy of the Palace brand. THE ROOM Our problems started upon arrival in our room.... More 

Was this review helpful? Yes 3
Montreal, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

WE STAYED AT THE RIU PALACE MEXICO FOR ONE WEEK , FROM MARCH 5, TO MARCH 12. The hotel and the premises are extremely clean and well kept. The food is excellent (no comparison with Cuba, so much better ). The staff is friendly beyond imagination.Now, some not so good points: the bathroom is open to the bedroom, you wonder... More 

Was this review helpful? Yes 1
Lincoln, Nebraska
11 reviews 11 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Beach, sun, pool, hammocks in the shade, food a stone's throw anytime of day and ice, cold margaritas, pina coladas and mojitos brought to you by a friendly server. I have never been to an all inclusive resort but I loved this place. It's got that old world charm. Grounds are well kept and the staff is very friendly. The... More 

Was this review helpful? Yes 5
Manchester, England, United Kingdom
13 reviews 13 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Let me start by saying ignore the negative reviews. Just returned from the riu palace after 10 wonderful nights there, 4th till 14th march. On arrival to the hotel after a long long day travelling we were greeted with a bell boy sorting out are cases and then at reception a nice cold soft drink check in was very quick... More 

Was this review helpful? Yes 13
Lawrenceburg, Indiana
16 reviews 16 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had an amazing 7 nights/8 days at this wonderful resort. Our Superior Junior Suite was very nice, the mini fridge was always well stocked and we had a nice sized balcony overlooking the fountains. We had a comfortable king sized bed (not two pushed together like at other resorts), and our room was kept clean daily. The service at... More 

Was this review helpful? Yes 10
Hotel Review Summarization

What travelers say

  • Very good(14)
  • Room service(12)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Beach bars(11)
  • Steak house(10)
  • Riviera Maya(8)
  • Pool bar(8)
  • Great time(7)
  • Musty smell(7)
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4,118 photos of this hotel

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Room/suite (434)
Pool/beach area (747)
Dining (303)
Hotel & grounds (820)
View from room (126)
Bathroom (53)
Family/play areas (33)
Business center/function rooms (13)
Other (1092)

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Amenities (10)
Beach (37)
Jacuzzi Suite (74)
Pool (31)
Restaurants and Bars (44)
Standard Room (55)
Suite (81)
The Hotel (146)

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All management photos (19)
Hotel & grounds (2)
Room/suite (1)
Dining (1)
Other (15)
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