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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,607 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oban, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent 11 nights at the Hotel Riu Palace Mexico and this was our third visit to Playa Del Carmen, with Thomson's. The hotel was excellent, the staff were amazing, it was lovely and quiet, the food was something for everyone and amazing quality, the beach was sandy (with a hint of seaweed) but it was perfect.

Was this review helpful? Yes 1
Salem, New Hampshire
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been here sin May 16th, (leaving 23rd...sadly) From the minute we got off our Transfer from Airport (USA Transfers Private, highly recommend) Manual the greeter welcomed us and took our bags, we checked in and they a room ready for us it was about 2 pm. (Tip traveling on weekend Customs is terrible, lines backed up for 3... More 

Was this review helpful? Yes 7
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I loved my experience at Riu Palace Hotel.. Everything was wonderful. Great staff, kind people and great modern and beautiful hotel. Very easy to get to hotel . It was amazing i do sure i probably will choose again the Hotel.. I recomend it definitly. ;-)

Was this review helpful? Yes 2
Norwich, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Having read good, bad and indifferent reviews I can say the riu palace mexico exceeded all expectations. I travelled with my husband and friends and we were made to feel so special from the minute we arrived. Our rooms did not have the damp, musty feel others have commented on, the cleanliness is second to none, the turn down service... More 

Was this review helpful? Yes 7
Nottinghamshire, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My Fiance and I plus 28 others went to the Riu Palace Mexico for my Daughters wedding. This hotel is the best we have ever stayed in for a holiday. we have travelled to many places and very rarely go to the same hotel twice. But I have to say I would return to this hotel tomorrow. The staff make... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we stepped foot into the Rui Palace till the minute we left we were treated to pure luxury! The food was plentiful, the service excellent and the resort clean, beautiful and perfect! Our room was always spotless and the maids even noticed I didn't like the chocolates they left when they turned the bed down and switched... More 

Was this review helpful? Yes 2
North Brunswick, New Jersey
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We do not have a bad thing to say about our time here at RIU Palace Mexico. The staff was accommodating from check-in to check-out, some of the best and most attentive staff I have ever experienced on a trip. The only downfall was our 1st floor room, it got so damp that we were nervous we would slip on... More 

Was this review helpful? Yes 3
Hastings, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What makes a great hotel is the staff I just hope that some of the staff go on trip and see how they are appreciated ,this caters for management down to the gardeners ,location ,food,cleanliness spot on. Any down side YES leaving the hotel. Back on 10/9/15 for 3 weeks.and Yes we do go other places in the world, but... More 

Was this review helpful? Yes 6
canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We are currently staying at the hotel. Quality of food in the buffet has declined from Feb. ( I guess its they low season). We ended up eating at all cart restaurants every night. Gone are the ice sculptures and veg. fruit designs. I have eaten better in a 3.5 star hotel. The beach is amazing, with some sea weed,... More 

Was this review helpful? Yes 2
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Thank you for your wonderful remarks about our service, which we have shared with our staff. However, we are sorry that we failed to live up to your expectations regarding our food at the buffet. We do not wish to make excuses for your unhappiness with the food during your holiday, as it is very important that the... More 

Lincoln, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have recently returned and the hotel was ok. We were lucky to get an upgrade to an internal facing room, the room was ok but as others have said was very fusty smelling. The hotel is a large package deal type place loads of people, food and drink. As well as a wedding conveyer belt, one day we saw... More 

Was this review helpful? Yes 4
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