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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Hotel Riu Palace Mexico
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4,243 Reviews from our TripAdvisor Community

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Potomac, Maryland
Level Contributor
147 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Our 1st time here, but 3rd time in Playacar. Smaller, quiet facility. Great service. Beautiful beach. Several pools. Good seating. Nice rooms but all should include robes. Good buffets. A la carte restaurants also very good food but bad restrictive reservation times. Liked coffee bar. Walking distance to actual touristy town.

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1 Thank RonFG
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Staff really friendly, spotlessly clean, good choice of food & 4 speciality restaurants, great beach & pool.Dean Thomson Rep really helpful. Go on trips Hidden Mexico off-road adventure with Sonya & Enrico & Whale watching, exciting speedboat ride & Rhythum of the night.

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3 Thank sombrero69
Espoo, Finland
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here one week in the beginning of the January 2016 in the third floor junior suite. I would rate this hotel 4*. Room was clean and otherwise good basic 4* standard. I would have appreciated slippers and bathrobe from a hotel at this level. The only issue for us was the ac which spread moldy smell. So we... More 

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1 Thank Harri_12
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I just returned from this resort and we truly enjoyed our visit. The staff could not have been any better. Extremely helpful. Resort itself was immaculately clean. Food very good.The beach was great. My only suggestion to them is that you should include robes in ALL rooms. It is a nice touch and other similar reorts do... More 

Helpful?
Thank Jill G
Leicester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here Jan 2016. This is hotel is wonderful, it's modern, clean the rooms are delightful. The food in the brain restaurant is so good we only did 3 Al-la Cartes over he 2 weeks. The staff are Mazing, very one says good morning/good evening from gardeners and maintenance staff to managers and can not do enough for you.... More 

Helpful?
2 Thank LeicesterRuth
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Me and my boyfriend travelled to riu palace mexico on 25th of jan for 10 days! After a long journey from Birmingham we arrived around evening time to be told we were getting a room upgrade due to it being my birthday ... Amazing! The room was spacious clean and no musty smell! we was dissapointed we had 2 beds... More 

Helpful?
2 Thank Megan D
Nanaimo, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have never reviewed a resort/hotel before but because I relied so heavily on others reviews of this resort in my decision to stay here I wanted to add my 2 cents as well :) Pros: - First things first, the staff at this hotel are amazing!!!!! They work so hard to please everyone. I tipped when I remembered to... More 

Helpful?
4 Thank Casey K
f3claire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have visited this hotel for the past 3 summers and will again this year! Rooms are modern and clean. Staff are very accommodating Food is by far the best I have probably had in any all inclusive resort. Entertainment is nothing special but that is not from lack of trying from the animation team, just the shows are not too... More 

Helpful?
8 Thank f3claire
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I are young Canadians, mid twenties, and vacationed at the Riu Palace Mexico from January 20 through the 27. I have been to one all-inclusive approximately 5 years ago in Dominican and this was my boyfriend’s 5th time in Mexico, 4th time in Playa Del Carmen. We were looking for a get away for a couple which... More 

Helpful?
5 Thank Kerri M
Sarnia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just getting around to a review. We also stayed here last year in October 2014 so this was our second visit. We travel a lot and this is my wife’s favorite. She loves the shade blinds at the pool. We were lucky and didn’t see much rain until our second last day. It rained in the morning but stopped in... More 

Helpful?
9 Thank Kateman
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