We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Hotel website
Hotel packages
Hotel deals
Special Offer
Early Winter Specials
#20 of 199 Hotels in Playa del Carmen
3,094 Reviews 4.5 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Certificate of Excellence 2014
Hotel Riu Palace Mexico
Professional photos View all
Browse nearby
Hotel Riu Palace Mexico
Write a Review

3,094 reviews from our community

Traveler rating
    2,014
    722
    202
    98
    58
See reviews for
596
1,388
25
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3094)
  • Mar-May only
    (811)
  • Jun-Aug only
    (846)
  • Sep-Nov only
    (632)
  • Dec-Feb only
    (805)
All months
Houston, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just returned from Riu Palace Mexico. Overall - agree with most of the positive reviews about the rooms, services, cleanness and personnel. Food is above average in buffets, BUT - average in all restaurants. The Japanese was probably the biggest disappointment of all (we also visited Krystal, Steak, Mexican). We were served "sushi" to share (!) that were pre-selected for... More

Was this review helpful? Yes 1
Sunderland, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely Hotel staff very friendly grounds and rooms very clean but if you don't smoke its no good for you there are non smoking areas but not many people take any notice and smoke anyway and no one seems to enforce them.

Was this review helpful? Yes 7
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My stay at the riu palace has been excellent. The staff go above and beyond to accommodate you. Michele (from the pool), alber at the bar area + 2 others who's name I forget we're brilliant! (The guys who take the drink orders, they always knew what I wanted!) Frank and Luis from the restaurant were so warm and nice... More

Was this review helpful? Yes 13
Halesowen, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Reading some reviews about this hotel I was a little bit worried but after visiting the Riu Palace Mexico resort for 10 days from 12th September there is really no truth in any of the bad reviews. Firstly the reception staff are brilliant and it took all of 5 minutes to get checked in and we also had a welcome... More

Was this review helpful? Yes 8
san diego
Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel everything we expected from a Riu Palace. They gave us the opportunity to check in early, the room was very nice and in good condition. Bar service was quick and they will make any kind of drink you can think of. Buffet breakfast and lunch had good variety and the food was better than expected at a buffet.... More

Was this review helpful? Yes 15
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to our neices wedding and we all stayed in this lovely hotel. It has a fantastic lobby and wonderful hard working genuine people there. The food and service were wonderful. Nothing was too much trouble for the staff. The downside was as all inclusive there was no choice on the beer just their local brew. My wife drinks... More

Was this review helpful? Yes 9
Baltimore, Maryland
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We are in Riu 4-th day. Everything is so good,all the service people so nice and pleased. If you have problem or question find Ildiko Polgar(subdirectora) and you will be ok for the rest of your vacation. Ocean is great,beach is super

Was this review helpful? Yes 16
Bristol, United Kingdom
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We came back from holiday last week and are still pining to go back. We all had the most wonderful stay...the staff are really the top seller..Fransisco,Roberto,Noe and Edwar in the Breakfast/dinner buffet restaurant stand out for us and deserve special thanks. Didn't catch the names of the waiters in the steak and crystal restaurant but equally courteous and attentive.... More

Was this review helpful? Yes 14
Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just come back from a two week holiday with friends staying at the Riu Palace Mexico. The hotel is right on the beach and within walking distance from the other surrounding Riu Hotels. So when not out on an excursion or adventure; the walk to the other Riu for a after lunch drinkie or three...:-) was great. The beach... More

Was this review helpful? Yes 20
Loveland, Colorado
2 reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a very short but incredible trip to this beautiful resort. My wife & I were celebrating our 24th anniversary. We were only here three nights but the stay was none the less unforgettable. We chose this hotel based on the 15 million dollar renovation done just a couple years ago and the many glowing reviews on this... More

Was this review helpful? Yes 26
Do you own or manage Hotel Riu Palace Mexico?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Riu Palace Mexico? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Specialty restaurant(11)
  • Beach bars(11)
  • Palm trees(11)
  • Steak house(10)
  • Riviera Maya(8)
  • Great time(8)
  • Musty smell(8)
  • Pool bar(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Caribbean Online Mgt Corp. so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

3,450 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3269)
Viewed
Hotel & grounds (671)
Viewed
Dining (220)
Viewed
Pool/beach area (640)
Viewed
View from room (114)
Viewed
Room/suite (359)
Viewed
Bathroom (42)
Viewed
Family/play areas (23)
Viewed
Business center/function rooms (10)
Viewed
Other (1190)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (177)
Viewed
Amenities (26)
Viewed
Beach (13)
Viewed
Jacuzzi Suite (32)
Viewed
Junior Suite (24)
Viewed
Pool (8)
Viewed
Restaurants and Bars (38)
Viewed
The Hotel (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay