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All 199 Playa del Carmen hotels

Hotel Riu Palace Mexico

4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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Ranked #21 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ashley B Glasgow, Scotland, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (511)
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English first
Glasgow, Scotland, United Kingdom
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We visited the Riu Palace on the 2nd August 2014 for two weeks.Myself, fiance, daughter and in-laws. What a holiday!!! The hotel is absolutely breathtaking! We received a warm welcome from the reception staff and were promptly shown to our room. Our room was lovely and clean. There are 3 pools, enough room for everyone, I liked that the pools... More

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Jersey City, NJ
2 reviews
4 of 5 stars Reviewed yesterday NEW

Just got back 2 days ago & this is by far one of the most beautiful resorts I have stayed at & I have traveled to the Caribbean & Mexico many many times. Good food & drinks & very nice staff, which are extremely attentive & make sure you are taken care of at all times. However to be a... More

Was this review helpful? Yes 1
East Kilbride, Scotland, United Kingdom
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Having read some of the reviews I was a bit concerned about holidaying with my daughter and privacy issues etc Yes the bath is in the middle of the room - but there is a curtain you can pull over. The shower also had a frosted glass door so unless you're planning on pressing yourself against it again no issues... More

Was this review helpful? Yes 1
Phoenix, Arizona, United States
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just wrapped up a long Labor Day weekend at the palace mexico, stayed for 5 days. The service was great, the food was great, drinks were great, the rooms were nice and roomy, Cold AC, and comfortable beds. Also very clean. The do a great job of keeping the grounds groomed, beach area and pool clean. Well done over all.

Was this review helpful? Yes 9
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a find! We visited the other Riu hotels while here ( including Thomsons a la carte Riu Palace Riviera Maya- the most expensive) The Mexico was definitely the nicest BY FAR! The palace RM was dirty around the pools with wasps everywhere. The Yucatan was refurbed but hot and stuffy at night with no extras like waiter service. The... More

Was this review helpful? Yes 5
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Was a bit dubious about travelling to Mexico at first but when we arrived was greeted with champagne and our room was also upgraded free of charge.The staff were wonderful and couldn't do enough for us. I cannot think of one bad moment at the hotel really loved the whole two weeks here

Was this review helpful? Yes 6
Austin, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife, son (16 years old) and I visited this hotel for five nights in July 2014. This visit was our 13th annual trip to this hotel. The hotel is spotless. The staff is constantly cleaning everything. Every year, we encounter a little something in the room that needs attention (burned out bulb, clogged sink), but nothing serious that the... More

Was this review helpful? Yes 11
Sint-Lievens-Houtem, Belgium
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in the Riu Palace Mexico, Playa del Carmen, for 12 days and is was perfect. The staff is extremely friendly. The hotel rooms have been renovated last year and the result is astonishingly beautiful. Food is very good, as in all Riu- hotels. The beach is very well maintained and there are enough seats for everyone. Their biggest... More

Was this review helpful? Yes 7
Kneesall, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here on a Family holiday in August 2014. Great hotel, staff were absolutely superb. Nothing was too much trouble. The hotel itself was very spacious, a lovely reception area and bar upstairs. The bedrooms were large with plenty of storage space. The bathroom was a bit dated and the hot water sometimes a little unreliable, but not a... More

Was this review helpful? Yes 6
Santiago, Region Metropolitana, Chile
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Wonderful Hotel! We weren't sure about staying here or at Riu Palace Riviera Maya, but we made the right choice! Riu Palace Riviera Maya is more classic in design and more oriented to families with children, so at times it is a little untidy. Riu Palace Mexico was perfectly clean at all times, everyone was nice and the food buffet... More

Was this review helpful? Yes 10
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Pool bar(8)
  • Great time(8)
  • Riviera Maya(8)
  • Musty smell(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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Dining (219)
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Room/suite (359)
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Family/play areas (23)
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Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Top resorts Hotel in Playa del Carmen #18 Luxury Hotel in Playa del Carmen #19 On the Beach Hotel in Playa del Carmen #28 Family Hotel in Playa del Carmen #31 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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