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Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,429 reviews from our community

Traveler rating
    2,229
    812
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681
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Niagara Falls, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here and it was just amazing. The food was great, the rooms were well kept and clean and the staff were very friendly. The beach is beautiful and there are tons of chairs at the beach and pool.

Was this review helpful? Yes 4
Kingston, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at this hotel February 9-19. We had a fantastic time. The majority of our experience was positive. We had just a few negatives. We arrived at the hotel about midnight and much to our disappointment we were not greeted or welcomed by any staff member. There was one fellow at the front desk and he... More 

Was this review helpful? Yes 7
Kitchener, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

*Parents of babies: (I traveled with my 7 month old daughter) -the resort will provide a playpen for your baby to sleep in. It is modern and safe. There is no need to bring your own from home -the staff are very accommodating of babies. They would always quickly bring us a high chair and boiling water so I could... More 

Was this review helpful? Yes 10
Belfast, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

spent 2 weeks here our honeymoon after spending a week in vegas. The hotel is lovely there's no doubt about it but there are a few things that it also lacks. Entrance to the hotel is lovely and check in was fairly straightforward although they didn't give me the room i requested nor the honeymoon arrival pack that was promised... More 

Was this review helpful? Yes 4
new york
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My girlfriend and I stayed at the riu palace mexico for five days from feb 20th till the 25th and as the title of the review states we were blown away by the service. From the moment we were dropped off the resort and the bellman said welcome to my palace till the moment we left it was as if... More 

Was this review helpful? Yes 6
Paris - France
Top Contributor
92 reviews 92 reviews
71 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We staid here 1 full week last June, after a 2 week road trip through Mexico. I have to say this is one of the most fabulous all inclusive resorts we ever staid in. Our room was on the top floor, we enjoyed the decor and atmosphere. On the 1st night, for whatever reason the AC went down, the only... More 

Was this review helpful? Yes 2
Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Upon arrival we were upgraded to a full suite with tower, jacuzzi, fantastic view of the ocean!!! As it was our second stay we knew what great offerings awaited us by way of food, service and amenities but thanks to the amazing staff our expectations were by far surpassed! In particular Abraham who took care of us during the day... More 

Was this review helpful? Yes 3
rosmalen
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is great, the staff, the restaurants everything is ok. The rooms are large, they were cleaned twice a day! Roomservice is perfect. Everythins you want the fixed it. Only the restaurants (speciality) you don't need to reserve, because the main restaurants have much choice and fresh.

Was this review helpful? Yes 2
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel as attending family wedding. The whole wedding party all booked in too. Initial impression 'wow' fantastic reception and staff were lovely and accommodating when asked for a room which wasn't on ground floor. The room was just as within brochure. Cannot commend staff for cleanliness and restocking minibar in room enough, cleaned about 3 times daily!!... More 

Was this review helpful? Yes 5
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third visit to this Riu. Beautiful resort, great food and great service. Traveling with two teenagers was very easy when staying at Riu. Not far from fifth ave. Starbucks is across the street and area is in gated community. Will truly miss this resort until our next visit.

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Great time(8)
  • Pool bar(8)
  • Musty smell(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#26 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen

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