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All 198 Playa del Carmen hotels

Hotel Riu Palace Mexico

4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha Manzana 3 Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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88%
Ranked #24 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
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2,808 people have reviewed this hotel

Traveler rating
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    670
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    55
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516
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Food was amazing quality, plenty of choice for every meal. There are multiple types of restaurants fpr evenings and we tried two of them and were both great. The entertainment team were amazing, there was never a boring moment with activities all day and night, absolutely loved aqua gym definitely a highlight of a holiday doing it. Everything was amazing,... More

Was this review helpful? Yes 3
Boston, Massachusetts
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fantastic Hotel, staff amazing. Louis , Freddy Enrique, beach beautiful and food is top notch prime rib and lobster tails in the main eating area! steak house not so good. but everything else is amazing! would definitely go back here in a heartbeat!

Was this review helpful? Yes 2
Dallas
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A friend and I had the pleasure of staying at the Riu Palace in Playa Del Carmen March 14 - 18, 2014 to celebrate her birthday. It was my first time visiting a Riu, but not my first visit to Playa Del Carmen, I vacation in Mexico twice a year and have stayed at many other all inclusive resorts. Two... More

Was this review helpful? Yes 11
Rochester, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our third stay at the Palace Mexico. We have also stayed at the Palace Riviera Maya and would return to the Palace Mexico, as we have yet to experience such great service. This is our first trip since the updates. The pool was great! We are more of beach people, but enjoyed ending our day at the pool.... More

Was this review helpful? Yes 7
DC
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall this is a solid hotel that most will be satisfied with. The beach is exceptional and everything else is very good. Deduct one star for the Vegas-like decor and lighting scheme. I wouldn't think this would matter at all but it got annoying as described below. Location: Very good. The Playacar area feels very safe and women in our... More

Was this review helpful? Yes 3
Oakville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my 4th stay at this resort and it never disappoints. The updates to the hotel are well done. The leading reason I go back to this resort is largely due to the service. It’s amazing. There isn’t any wait time. Room service is within 10 mins of ordering coffee and fresh fruit in the morning. Service in the... More

Was this review helpful? Yes 4
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a truly wonderful experience. The staff are amazing, nothing is too much trouble. The service at all the bars is truly wonderful. The al a carte restaurants are fantastic, my only comment is that you have to be up very early to book the reservation for that night as the queue tends to be extremely long. The hotel... More

Was this review helpful? Yes 5
Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Mexican staff at this resort are superb - friendly, hard-working, and accommodating. You will receive good service whether you tip or not. Although, if you do tip you will receive excellent attention. Despite the positive work ethic of the local staff, the employees at the front desk are condescending and inflexible. A number of special circumstances surfaced over our... More

Was this review helpful? Yes 5
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I and 7 other couple stayed six nights at the Riu Palace. It was beautiful, clean, rooms were spacious and the staff was wonderful. The evening Buffet was the best dinning choice. It included Lobster and Steak and just about anything you could ask for. They had most premium liquers and the activities at the beach and... More

Was this review helpful? Yes 6
Germantown, Maryland
Contributor
14 reviews 14 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

So I just got back from a 4 night stay at this hotel. Overall I was very happy with my choice. There were a few things that kept me from giving it a 5 star rating. The first thing that I found extremely annoying is that you have to get up super early to reserve the Steakhouse or the Fusion... More

Was this review helpful? Yes 6

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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Specialty restaurant(11)
  • Palm trees(11)
  • Steak house(10)
  • Pool bar(8)
  • Great time(8)
  • Riviera Maya(8)
  • Musty smell(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha Manzana 3 Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#18 Luxury Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Palace Mexico
Riu Palace
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu
Riu Playa Del Carmen
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Rui Palace Mexico

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