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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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3,879 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from this hotel ,rooms very clean staff very friendly and helpful in particular Hiram, Anmiel,Jaoquin food excellent , good to management staff out and about the hotel areas every day meeting guests and also eating in same restaurants as the guests this us something you don't see often the only down sides I had was children in pool... More 

Was this review helpful? Yes 2
west midlands
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

5* in every way possible, the best hotel we have ever stayed in, by far. The staff and management could not do enough for us to make our stay memorable. The reception staff started the wonderful service on our holiday and were most helpful. Rooms are very spacious with hydro-bath, minibar, optics with a choice of 4 spirits and rainfall... More 

Was this review helpful? Yes 9
Dayton, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is perfect for a week or 3 days. The food is plentiful, good, nice variety, and fresh for an all inclusive. Love being able to walk across the street and shop or walk the beach to Playa and shop, great location. Like the added benefit of being able to use the other Riu's all within walking distance.

Was this review helpful? Yes 9
Sunderland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went to Mexico for a friends wedding and also our annual holiday. Not a lover of long haul flights but wow the hotel made up in spades for it. The ultimate experience in being totally pampered. You can do as little or as much as you like at or around the hotel. Whilst me and hubby just like to... More 

Was this review helpful? Yes 9
Glasgow, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I cannot praise this hotel enough. We stayed in August 2015 to celebrate our honeymoon and were overwhelmed by the excellent service of the brilliant staff. They are the ones that make this hotel very special although the facilities are also wonderful it has to be said. The choice and quality of food - excellent. The quality of drinks /... More 

Was this review helpful? Yes 6
Manston, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment we arrived the service we received was fantastic, nothing was too much trouble for the staff. With regards to the facilities and amenities, spotlessly clean everywhere even the areas where you expect problems ie swimming pool areas fantastic. Restaurants; plenty of choice from a la carte to buffet style all of which were of very high quality.... More 

Was this review helpful? Yes 5
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great service. Loved the décor. I was not crazy about the pools. The vibe at the beach was not inviting. The food was so good. One night they had steak and cold lobster. The food servers were the best. The fancy mixed drinks were the best. The coffee bar was the best. I was there alone, but the entertainment girls... More 

Was this review helpful? Yes 4
Santiago, Chile
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The good thinks: The main feature of this hotel is the high standard of all employees, and that is very important for us. We went in a group of five marriages and these employees always were concern to give us the best of the service, mainly in the main bar. As all - inclusive hotel they offered us excelent and... More 

Was this review helpful? Yes 6
Nottingham, United Kingdom
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 1 week ago

How can anyone give this hotel less than a 5* rating. From the moment we arrived we knew this was going to be one of our best holidays ever. The suite rooms are incredible and anyone moaning about small toilets or open plan bathrooms need to get a life-the rooms were ideal and the beds very comfy. Only niggle was... More 

Was this review helpful? Yes 10
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second visit to this lovely hotel. My wife and I are 48 & 50, we stayed from 12 -26 August . The Hotel is situated on a clean sandy beach which has plenty of shady palms and beds should it be needed. The beach overlooks the lovely clean turqoise Caribbean sea with lots of water activities to... More 

Was this review helpful? Yes 7
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