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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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3,762 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I've been to Mexico around 10 times including a study abroad program in Mexico City to learn Spanish several years ago. I've mostly stayed in the Cancun/Riviera Maya area. This is a 3-4 star hotel based on my experience at other hotels in the area including my honeymoon last year. This trip was with my wife's entire family. There were... More 

Was this review helpful? Yes 1
Midgham, United Kingdom
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I stayed at Riu Palace Mexico two weeks in July and it has been the best holiday for us so far. The hotel is really modern and clean. The lobby is amazing and so are other restaurants. We didn´t go to the gym or spa either so I can´t say a word. We were on our own... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been hear 4 times now and it is still the best .The staff go out of there was to please you .Ever one from the cleaners to the management .Thanks to Francesca the manager for making this the BEST

Was this review helpful? Yes 4
Sheffield, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 10 nights for our Honeymoon and were so impressed by the quality of the hotel and the service that we received from the moment we arrived until the minute we left. The bellboys were friendly and delivered our cases to our room on arrival and called taxis for us when we went out of the hotel.... More 

Was this review helpful? Yes 8
Market Harborough, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for 2 weeks from 22nd July, we had an amazing holiday, Hotel beautiful, we had to change rooms after 2 days as our sink leaked, they couldn't have been more helpful, the reception staff very professional and very helpful, especially the assistant manager Iidiko, she arranged flowers in our room balloons all for our... More 

Was this review helpful? Yes 7
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Date of holiday: 27June- 11 July 2015. My husband & I have stayed at Rius twice before & been impressed. We chose this hotel as we wanted to see what it was like to holiday in a renovated Riu. We loved it. From the minute we entered the reception & saw the amazing chandelier , the 'new' purple & silver... More 

Was this review helpful? Yes 3
Best, The Netherlands
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Hotel with well equipped rooms, good food and wonderfull staff all-over the place. Very friendly and helpful. The beach-side is great. And within one day the bar staff knows your favourite drinks and provide you well with it. Only down-side was that the pool-temperature was a little to warm in the afternoon.

Was this review helpful? Yes 5
Cary, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were at Riu five nights ,July4-9. It was a relaxing vacation for our family of 4 including 2 adult children. We arrived early and our rooms weren't ready yet so we dropped our luggage , looked around and went to lunch. When we returned to change one of our rooms were ready. The rooms were next door to each... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just arrived back in the UK yesterday after an unbelievable 10 nights at this hotel!!!! After reading the reviews for the past 3 months and being very nervous and starting to regret booking this hotel after reading bad comments I can't express enough how baffled I am at any negative comments!! You can't fault this hotel, 5* in every single... More 

Was this review helpful? Yes 14
Vancouver Island, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This being my first trip to mexico and my first time to an all-inclusive hotel, I was blown away by Riu Palace Mexico. The hotel was very clean and inviting and very impressive to look at. The food was outstanding, everything and anything you could want at the buffet for breakfast and dinner. We dined at the French restaurant and... More 

Was this review helpful? Yes 5
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