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Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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#22 of 199 hotels in Playa del Carmen
3,018 Reviews 4.5 of 5 stars
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Hotel Riu Palace Mexico
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3,018 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
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South Yorkshire
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Our second time at the Palace, Can not say enough about this Hotel. The rooms are spacious, well appointed and comfortable. Yes there is a bath next to the bed but really this is a small jacuzzi, the shower is separate and private with a frosted glass door and the toilet may not be roomy but how long do you... More

Was this review helpful? Yes 7
Swansea, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just got back from a two week stay at the palace. My partner and I enjoyed every second of our stay. Firstly if you are looking for a relaxing resort area to stay in whilst in Mexico then I can't think of a better place than playacar. It's safe, has a beautiful beach and you don't get pestered... More

Was this review helpful? Yes 10
High Wycombe, Bucks, UK
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Following our recent visit to this resort we can only add that this hotel, location, staff and food is excellent in every aspect. The food is fantastic and plentiful, of the best quality in its presentation and taste all helped by fantastic staff that could not do enough for you. The Banquet night on a Thursday is the best with... More

Was this review helpful? Yes 8
Wellingborough, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You may well have read some negatives regarding this hotel, we did, but believe me the positives outweigh them by far. To begin with the negatives, or rather 'things that maybe could be better' : I did not and will never get used to the bath being next to the bed :-) There is a musty smell occasionally, come with... More

Was this review helpful? Yes 3
New Jersey
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were originally booked to stay at the Riu Yucatan. After waiting for 3 hours for our rooms to be ready in the extremely humid and hot sun in the un-air conditioned lobby only to find out.... they screwed up!! They gave us a regular room instead of the suite we payed for. To compensate us for the mix up... More

Was this review helpful? Yes 5
avon, ohio
2 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

8/10/14 to 8/17/14 Visit to Riu Palace Playa Del Carmen Mexico!!! It is difficult to describe what a wonderful resort this is. . I have been to Riviera Maya 12 times and visited several all inclusives. This tops all of them !!! Service and staff are 5 star !! Food is outstanding !! Buffet..everything delicious and what a variety !... More

Was this review helpful? Yes 17
New York, NY
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

On my last two days of an eleven day stay and so glad I chose The Riu Palace Mexico. All of the negatives that I read were true, but all and all they seemed very small when compared to the over all experience: The Bad: Yeah, there's a musty smell in the rooms. You get used to is. The tub... More

Was this review helpful? Yes 19
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled with two young children (8&12) and with my elderly parents. My daughter and father have severe life threatening food allergies and therefore every time we travel I have to ensure that Management fully understands what this entails. Well, at RPM I was very satisfied with the Head Chef and his appreciation and understanding of our issues. He was... More

Was this review helpful? Yes 22
2 reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is beautiful! My wife and I have been to three all inclusive resorts in this area and this resort has the largest rooms. The decor is amazing. The food at all the restaurants and the buffet was great! Admittedly I am easy to please with food, but we loved it.

Was this review helpful? Yes 24
New York City, New York
1 review
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

There is a feeling of sadness in our house today, the kind one experiences after returning to the reality that is life, after briefly escaping to a far away place of fantasy. My wife ( mid-40s ), daughter ( 15), son (12), and myself( ( also mid-40s ) just returned from a 9 day visit to such a place in... More

Was this review helpful? Yes 44
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Pool bar(8)
  • Great time(8)
  • Musty smell(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

3,379 photos of this hotel

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Pool/beach area (640)
Dining (219)
Hotel & grounds (670)
View from room (114)
Room/suite (359)
Bathroom (42)
Family/play areas (23)
Business center/function rooms (10)
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Expert photos: Taken by TripAdvisor travel experts

All expert photos (177)
Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

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Other (5)
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Hotel Style
#16 Top resorts Hotel in #19 Luxury Hotel in #20 On the Beach Hotel in #28 Family Hotel in #31 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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