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Hotel Riu Palace Mexico

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Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Hotel Riu Palace Mexico
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3,859 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed yesterday NEW

How can anyone give this hotel less than a 5* rating. From the moment we arrived we knew this was going to be one of our best holidays ever. The suite rooms are incredible and anyone moaning about small toilets or open plan bathrooms need to get a life-the rooms were ideal and the beds very comfy. Only niggle was... More 

Was this review helpful? Yes 1
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is our second visit to this lovely hotel. My wife and I are 48 & 50, we stayed from 12 -26 August . The Hotel is situated on a clean sandy beach which has plenty of shady palms and beds should it be needed. The beach overlooks the lovely clean turqoise Caribbean sea with lots of water activities to... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Let me preface this review by saying I have not been back to this hotel since 2009 and the last year in a half I had been battling brain cancer so I was overdue for a vacation. While I have traveled numerous times in the past to this hotel (hence my screen name Miss Riu Palace, it was my husband... More 

Was this review helpful? Yes 1
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Okay, so to start off with the pros: It is beautiful: the building, the beach, the rooms, everything. There's a huge variety when it comes to food, the buffet is amazing. But it is hard to believe that this place is a 4.5 star resort. There's barely any wifi throughout the resort, you can only get it in the lobby... More 

Was this review helpful? Yes 1
Lytham
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You should visit this place. This was my 5th visit to Mexico and the 3rd to a RIU hotel having stayed at the RIU Palace Las Americas and the RIU Palace Riviera Maya previously. Travelling with my wife and 2 daughters, on entry we were made to feel very welcome by the staff and received a free upgrade to a... More 

Was this review helpful? Yes 8
Wakefield, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I visited Riu Palace Mexico last October with my family. As soon as you stepped through the door, you were greeted by friendly smiling staff that offered you free drinks and took you bags up to your room! The evening and breakfast buffets were filled with variety and I was astonished at how many different foods were presented to the... More 

Was this review helpful? Yes 6
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family of four (myself my husband and two daughters aged 15 & 12) have just returned from this resort and have all had a fabulous holiday. The quality of the resort, the friendliness of the staff, the food, pools, overall cleanliness and decor are first class. However it is the level of service that really sets this hotel apart,... More 

Was this review helpful? Yes 10
Grimsby, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from an 11 night stay at this wonderful hotel 6th - 17th August. My goodness from the moment we stepped in we knew it was going to fantastic. Nothing was too much trouble for all the staff and the cleanliness of the hotel was second to none at all times. I would like to congratulate the manager of... More 

Was this review helpful? Yes 7
Ellon, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Another great stay at the Riu Palace. The Staff are absolutely amazing and these are the people that make this hotel. But.. for me a I think standards are slipping - dirty pools, not cleaned the whole 2 weeks we were there, pool areas dirty covered with spilled drinks and god knows what else!!! and I know this is not... More 

Was this review helpful? Yes 4
Lake Charles, Louisiana
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife, 9 y/o grandson and I were at RPM from 7/16--7/25. He was with us there last year and it was our 4th year in a row to be there. It just keeps getting better each year. Since we know nearly all of the waiters, servers, entertainment crew and Hotel staff, this was like coming home for us. From... More 

Was this review helpful? Yes 9
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