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Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,202 reviews from our community

Traveler rating
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    751
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    59
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618
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quebec City, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a beautiful place, so clean and comfortable, I travel allot, at less 4 times a year, and i have to say this place is for sure a 5 star, the beach is so nice, soft white sand, and blue water, the food is very good so much choice, the service is what makes the place they just do a... More

Was this review helpful? Yes 7
Alameda, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For my wife and my first visit to an all inclusive experience we could not have been happier. The buffet was fantastic and the food in the pool area were great. We made one reservation for an 830 pm sitting at the one Italian restaurant on the property. Upon arrival we were confronted with some issues. The wine was terrible,... More

Was this review helpful? Yes 3
Barrie, Ontario, Canada
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am a well travelled person having spent much of my time vacationing in Mexico. My family discovered the Riviera Maya about 12 years ago and it has been the destination of choice since this time largely due to it southern location and more predictable, better, weather. This November our trip was with another couple. Our favorite hotel was being... More

Was this review helpful? Yes 6
Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently stayed here with our 2 year old son and mother in law. We had a wonderful stay. The hotel grounds are beautiful and the beach is great. There were no rocks or seaweed, the sand was very smooth. We loved that there were so many trees on the beach to provide ample shade. There were not a lot... More

Was this review helpful? Yes 2
Hamsterley, United Kingdom
Top Contributor
64 reviews 64 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recently refurbished, beautiful reception, bedroom, grounds, pool and beach. There are five other Riu hotels within walking distance that you can use for drinks, lunch and entertainment. You can walk along the road (totally safely) or along the beach, and also into Playacar where there's designer shops, local shops and restaurants. There are five a la carte restaurants you book... More

Was this review helpful? Yes 5
East Troy, Wisconsin
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice resort. Beautiful setting-sandy beach, blue ocean. Lot of activities. Many good food selections. Service way above average. Clean, comfortable rooms. No reason to leave the resort! Would stay here again.

Was this review helpful? Yes 6
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely beach! Instead of relaxing under an ordinary umbrella you can enjoy palms! They have placed the lounge not under the umbrellas but under the palms! It looks like paradise! Beautiful big beach! The food and the drinks are good. The service is good. The design of the rooms with the bath in the middle of the room is questionable.... More

Was this review helpful? Yes 3
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this resort 9 years ago. I was sort of ok going to this place again, but my friends talked me going into this hotel again. I have no idea how they did it, but owners have done an amazing job here. Basically to tell the story short 9 years ago it was a 2 stars hotel, but... More

Was this review helpful? Yes 10
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned yesterday from an incredible week at the Riu to celebrate my 65th birthday with my family and friends. 11 of us all together. The Riu Palace Mexico is a very beautiful hotel recently renovated. It has a few shortcomings that the owners need to work on (more on that later) but the service, food, accommodation and entertainment was excellent.... More

Was this review helpful? Yes 10
Montreal
Contributor
17 reviews 17 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there last week from Oct. 29 to Nov. 5 and here are some observations I got: 1- The front entrance of this hotel is design like some modern Arabic palace with large entrance gate, elevated circular drive and large veranda with lots of sofas for clients to sit while waiting for transportations. The hall and reception area is... More

Was this review helpful? Yes 10
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Palm trees(11)
  • Beach bars(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Musty smell(8)
  • Pool bar(8)
  • Great time(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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