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All 199 Playa del Carmen hotels

Hotel Riu Palace Mexico

4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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Ranked #23 of 199 hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
kim s Arlington, Texas
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2,969 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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English first
Arlington, Texas
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The hotel bars are very good. Restaurants are by reservation. You must sign up each morning by 10:00 am in person. Japanese restaurant is less than desirable but the others are pretty good. The Mexican is by far the best- they are open for lunch as well. Hotel is kept very clean and the staff are helpful. Definitely request a... More

Was this review helpful? Yes 2
Manchester, United Kingdom
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

What is not to love about this hotel. It has been renovated and it is absolutely fabulous. The food is out of this world, really first class. This really is a five star hotel. The staff are so attentive. The reception area is always deserted which seems to indicate that everyone is happy and got nothing to report. There were... More

Was this review helpful? Yes 5
4 reviews 4 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a fantastic 2week honeymoon at this wonderful hotel, we also took our 3year old son, if any are looking to take kids This hotel is hoestly fantastic and from the moment you arrive the hotels fantastic staff make you feel very very welcome and cannot do enough for you!!! We attended the welcome meeting and... More

Was this review helpful? Yes 16
Nottingham, United Kingdom
11 reviews 11 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Absolutely wonderful stay at the Hotel Riu Palace Mexico. The weather was great, the staff were very friendly and the food and drink plentiful and free flowing. The rooms are very modern which suited our tastes, we did not use the jacuzzi bath but the wet room was very big and always plenty of hot water for showers. We love... More

Was this review helpful? Yes 9
London, United Kingdom
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My first stay in Mexico was definitely one I will remember for the rest of my life. The hotel was amazing in every aspect, from the location right on the beach to the friendly, hard-working staff. The variety of activities available during the day are fantastic, and the animation team that organises them are a great laugh, particularly Jesus, Enrique,... More

Was this review helpful? Yes 16
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time at Riu Palace Resort. The first Riu was the Riviera Maya. The attention to detail is extraordinary. I got to meet several chefs. it was impressive how each has their own specialty. Food prepping whether it is sculpting ice or fruit or seasoning meats begin early. They are up and at work by 4 to... More

Was this review helpful? Yes 22
Glasgow, United Kingdom
18 reviews 18 reviews
15 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 2weeks 22nd June – 5th July We had a great time and thoroughly enjoyed our stay. As everyone else has previously stated the hotel is lovely, the staff are absolutely without a doubt the crowning glory for this hotel, we did not meet one member of staff who did not seem happy to work there, they were all... More

Was this review helpful? Yes 18
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Where do I start? Beautiful hotel and grounds, rooms are immaculate fitted with your very own optics (all included) spa bath in the middle of the room which is great to watch movies while relaxing in the tub! Staff are so friendly and go out of their way to make your stay special - make sure to tip the wait... More

Was this review helpful? Yes 17
Brooklyn, New York
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

A group of my friends stayed here to celebrate a 30th birthday. We had 3 different rooms a total of 7 of us. Upon discovery one of the rooms safe was broken. Maintanance came to check it out that night but stated it couldn't be fixed until the next morning. We all went out the next morning for our excursion.... More

Was this review helpful? Yes 10
Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I will never go to any Riu Resorts again thanks to the manager Ildikò Polgàr from the Riu Palace Mexico. She didn't even show any remorse or sympathy for our money being stolen out of our room. She didn't even put me in a cab like she had promised the night before. Thank God for my friends. She claim they... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Beach bars(11)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Steak house(10)
  • Great time(8)
  • Musty smell(8)
  • Pool bar(8)
  • Riviera Maya(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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Pool/beach area (637)
Dining (218)
Bathroom (42)
Room/suite (359)
Hotel & grounds (669)
View from room (114)
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Family/play areas (23)
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All expert photos (177)
Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

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Other (5)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Top resorts Hotel in Playa del Carmen #19 Luxury Hotel in Playa del Carmen #21 On the Beach Hotel in Playa del Carmen #27 Family Hotel in Playa del Carmen #31 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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