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Hotel Riu Palace Mexico

4.0 of 5 Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Palace Mexico
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Hotel Riu Palace Mexico
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3,134 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here 3rd October for 10 nights for our honeymoon, this hotel is truly amazing the staff are brilliant and can’t do enough for you they work hard day and night to keep the resort clean and everyone happy. The rooms are great very spacious and the beds are extremely comfortable. We ate in the buffet every night as... More

Was this review helpful? Yes 1
Leamington, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just got back from the Riu Palace Mexico and we had a great time. We have stayed at a couple of the Riu's in this area and the Palace Mexico was definitely worth the extra money. It was nice to go during the low-time as it was not busy compared to other times we have visited Mexico. Weather was good,... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is excellent great food great staff lovely resort can't wait to return special thanks to axel who waited on us hand and foot wen we was by the pool all the staff work hard rooms clean go on catamaran for the day brill day out not forgetin Congo bongo brill nite out can't wait to return

Was this review helpful? Yes 2
Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I just returned from a 4 day stay at the Riu Palace Mexico (October 14 thru the 18th). We are already planning a future visit. Everything about this resort is first class. The room was well decorated, clean and very comfortable. We only dined in the buffet, but the food was gourmet and we did not have... More

Was this review helpful? Yes 2
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just finished a week stay and would gladly return in the future. The staff are wonderful and they make the whole experience five star. We spent most of our time at the beach enjoying the sun, sand and warm Caribbean ocean. Make sure you take a banana with you into the water as there are a ton of fish around... More

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Can't fault hotel. Cleanliness impecable. Service excellent. Food fantastic. Staff were so so friendly. The only thing that let them down was the evening entertainment it was very childish. However overall nothing but praise.

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a short review because a lot has already been said. We enjoyed our stay, met some great people and staff. The food was really good and really enjoyed the pool area. My wife really loved that you could pull blinds over the lounge chairs at the pool. You can really sit in the sun, or have a little... More

Was this review helpful? Yes 5
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from a two week stay at this hotel and we absolutely loved it. Rooms are huge ,beds are really comfy and the fridge is restocked every other day with beers,soft drink and water.Staff are amazing,always cleaning and very friendly.Didn't try the speciality restaurants cos they didn't really have veggie options which would be the only small criticism I... More

Was this review helpful? Yes 4
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What can I say ? I have been fortunate enough to travel a lot and have stayed in some excellent hotels. Previously in Mexico I have stayed in The Moon Palace and El Dorado Seaside Suites and thought they would take some beating. This knocked the socks off anywhere I have ever stayed before - anywhere in the world. Room... More

Was this review helpful? Yes 16
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Im going to start off by saying that the first experience of the hostel starts at the reception. They are the nicest people! smiling from ear to ear and very happy to see you. I was there in May and it was my second time. They remembered me and I got a welcome letter in my room. I love the... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(18)
  • Room service(12)
  • Palm trees(11)
  • Specialty restaurant(11)
  • Beach bars(11)
  • Steak house(10)
  • Riviera Maya(8)
  • Great time(8)
  • Musty smell(8)
  • Pool bar(8)

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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Hotel & grounds (673)
Bathroom (43)
Room/suite (361)
View from room (115)
Dining (220)
Pool/beach area (640)
Family/play areas (23)
Business center/function rooms (10)
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Amenities (26)
Beach (13)
Jacuzzi Suite (32)
Junior Suite (24)
Pool (8)
Restaurants and Bars (38)
The Hotel (36)

Management photos: Courtesy of the property manager

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Other (19)
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