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ClubHotel Riu Tequila

Certificate of Excellence
3.5 of 5
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Avenida Xaman-Ha, Manzana 3, Lote 19 | Condominio Playacar, Playa del Carmen 77710, Mexico
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ClubHotel Riu Tequila
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Ranked #34 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Lucas L
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5,206 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
16 reviews 16 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed yesterday NEW

We arrived at the resort after midnight. We were welcomed (if you could say that) by the night manager, Fernando. We came in as a group from the bus and he checked us in as a group, and proceeded to "throw" us these nasty containers which contained a small bun, some lettuce, ham and sweaty cheese. We should have known... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Lying by the pool on day 3 of a 4 day stay at the Riu tequila as I type... It has everything I needed from an all inclusive hotel. Plenty of food and drink, a decent pool, swim up bar and sun!! Really like the quality of the food especially the Mexican. The room is stocked with alcohol in case... More 

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back from this hotel and all I can say was brilliant.we couldn't fault any thing the food was lovely something for every one the hotel could do with a bit of a spruce up some chairs in the entertainment room were old and some of the bottom were dropping through chairs .The rooms were spotless and cleaned daily... More 

Was this review helpful? Yes 4
Meols, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just like all the other 5* reviews Very friendly - say hola and make conversation with the staff, they love it Amazing service - small tips go along way Spotlessly clean Nothing is too much trouble, our air con stopped working one day, I called reception, they sent maintenance within 10 mins and 5 mins later it was fixed, happy... More 

Was this review helpful? Yes 7
Contributor
19 reviews 19 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Will try and keep it short n sweet. This place is fantastic. Ticks all the boxes. Food excellent, staff genuinely friendly, attentive and efficient, big shout out to all inc. julio, angel, Edgar and Orlando bloom in the cook house. facilities and rooms spotlessly clean.. Thank you antonia x. Location 5 mins to the beach, air conditioned sports bar on... More 

Was this review helpful? Yes 7
England
Contributor
13 reviews 13 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Firstly, the arrival into Cancun airport following a long-haul flight from Manchester was an absolute nightmare! You need to be prepared for this & keep a drink with you. It took over 2 hours to get through immigration (queuing on airport Tarmac before even entering the building, in the red hot sun!). There were people crying, fainting etc, airlines and... More 

Was this review helpful? Yes 7
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Gorgeous hotel, all staff really try to make an effort with the guests. Beautiful grounds. Ideal location with a short walk to the beach. 20 minute walk into playa del carmen. We went to xcaret and xplor. Easiest to get a taxi there and book these days out before you go. We also hired a car and drove to chicken,... More 

Was this review helpful? Yes 3
cambridge
Contributor
16 reviews 16 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from a two week family holiday at the Club Hotel Riu Tequila in Playa del Carmen, Mexico. It really is an outstanding hotel. From the minute we arrived we were made to feel incredibly welcome. All staff are helpful and polite, greeting you as you walk from pools to restaurants etc. Two main pools, one with... More 

Was this review helpful? Yes 1
Gillingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We were a group of 4 people staying for two weeks in this hotel. My partner and I had been here numerous times before and had always had a good time so we brough my son and friend out with us. This hotel has deteriorated from our last visit, the bookings for the steak house etc have to be done... More 

Was this review helpful? Yes 3
Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

A great hotel amongst the modern and new surroundings . The staff work incredibly hard to make your stay the best ever . The bar staff never stop special thank you to Rosie Ricardo and luis who never failed to serve fabulous drinks . The hotel is spotless and the food in abundance day and night . The rooms are... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(68)
  • Steak house(45)
  • Pool area(29)
  • Bar staff(27)
  • Short walk(27)
  • Main restaurant(24)
  • Great time(23)
  • Entertainments team(20)
  • Thomson rep(15)
  • White sand(14)
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