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ClubHotel Riu Tequila

Certificate of Excellence
3.5 of 5
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Avenida Xaman-Ha, Manzana 3, Lote 19 | Condominio Playacar, Playa del Carmen 77710, Mexico
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Ranked #38 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Denzil G Hereford, United Kingdom
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5,129 reviews from our community

Traveler rating
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    416
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hereford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a great hotel, our first time in Mexico. Could not have chosen a better place to stay. Loved every minute of our two weeks.From the moment we checked in the staff could not have been more fantastic. Beautiful grounds immaculately kept,low rise blocks hidden in the trees.The main restaurant was excellent both for breakfast and dinner, a wonderful selection... More 

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Herefordshire, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel in gorgeous surroundings. Room lovely with a great view of the golf course. Staff very friendly, food varied and always of a good standard and well presented. Near a white powdery beach with palm trees. My husband celebrated his birthday while we were there and our room was decorated with balloons by the housekeeping staff. The swimming pools... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Just returned today after another amazing two weeks at this wonderful hotel. Our second trip here and my sister and I will definitely be making next year our third. It is an absolute credit to every member of staff at the hotel that they have so many repeat guests. Virtually everyone we spoke to had been numerous times and those... More 

Was this review helpful? Yes 1
grimsby
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

we were really impress with this hotel, although the rooms were a bit outdated they were really comfortable and got cleaned everyday and they always left a cute towel animal . one tip wev learnt is we always take our own pillow as theres nothing worse than having a pillow like a brick .it was my sons birthday while we... More 

Was this review helpful? Yes 1
england
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and my husband stayed here for 10 days in March and absolutely loved it!! Although this has a 5* rating my husband had read a lot of the reviews and kept telling me to lower my expectations so that I wouldn't be disappointed but I can honestly say I was anything but!! The pools, bars, restaurants, rooms and reception... More 

Was this review helpful? Yes 2
Northamptonshire
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is my 3rd visit to the Riu Tequila. We were upgraded to a suite which is situated at the very back of the complex. The suite was a good size but had a damp smell (no extractor fan at all in the bathroom!) I am not sure if this was do to there being no fan or becasue no... More 

Was this review helpful? Yes 1
Bethesda, Maryland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A group of 10 (5 Couples) stayed here first week of November. I have been wanting to try this resort for some time based on the number of positive reviews and price. Check-in was a breeze with very courteous and friendly staff. Although we requested rooms near the lobby, are rooms were at the far end, since they were completely... More 

Was this review helpful? Yes 1
Wick, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Airport: Nightmare going through customs, be prepared for long queuing. Fill in forms properly on plane. Hotel: This place is great, hot food, clean & tidy everywhere. pool area kept spotless. staff out early every morning attending to what was needing done. Plenty sun-loungers only problem a lot of area's are far to shaded. We did have one problem, we... More 

Was this review helpful? Yes 1
Scunthorpe, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our 3rd visit to this hotel and our friends 7th!!! All the facilities are fine - there was talk of a refurb in the future but it will be a shame if they go all mod with the colour like at the yucatan - it no longer has a Mexican feel like The Tequila. The grounds are lovely... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is in urgent need of renovation to the rooms, they are very worn and tired. There was a musty smell in the rooms, it even stayed on our clothes when we unpacked our cases at home, every item of clothing had to be washed. The hotel & rooms are kept clean. The bed was comfortable, bedding was good... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(74)
  • Steak house(48)
  • Pool area(32)
  • Short walk(30)
  • Bar staff(29)
  • Great time(26)
  • Main restaurant(24)
  • Entertainments team(20)
  • Golf buggy(15)
  • Thomson rep(15)
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