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Hotel Riu Playacar

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Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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3,151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Riu Playacar
See the most recent reviews
Lac La Biche, Alberta, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 7, 2015

This was our 3 Rd stay at the Riu Playacar . We really like the fact that it is Small and close to playa del Carmen .its a 25 min walk to 5 th ave and shopping. The Riu is clean but outdated and needs to have new beds etc. The entertainment staff is really friendly and helpful but we... More 

Was this review helpful? Yes 3
New Orleans, Louisiana
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 7, 2015

We stayed at the Riu Playacar based upon pictures we were able to view on Instagram and I have to say that the pictures are accurate! It is one of the most, if not THE most, beautiful beaches I have seen. The beach itself is very clean and long, both length and width wise, and the water is crystal blue.... More 

Was this review helpful? Yes 3
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 28, 2015

The Riu Playacar is a beautifully manicured, authentic Mexican paradise. It is located directly on the beach, the staff is friendly and hospitable, pools are conveniently located and the grounds are well maintained. The food is good, but could be better. The Mexican restaurant is your best and obvious choice. A few recommendations would be to provide daily refills of... More 

Was this review helpful? Yes 3
canada
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 28, 2015

We were originally booked at the Riu Tequila but were offered an *upgrade to the Playa Car which we took so that we would be beach front. Although the Playacar resort closed for renovation the day after we left, we had a good time. The food at the buffet was plentiful, with a different theme each night. The steak house... More 

Was this review helpful? Yes 5
South Staffordshire
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 28, 2015

We have stayed at this hotel before and had enjoyed our previous stays more. We felt the imminent closure showed in all areas of the hotel. The air conditioning was very poor, it was difficult getting the room cool. Many of the sun beds were broken and very dirty. The evening entertainment was abysmal, with the exception of the live... More 

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Cambrdige, ON
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 27, 2015

My husband and I just got back from Riu Playacar. The last day opened was April 26, but only until 11AM. We had a notice at our door that we had to be out of the room and checked out by 11am. All remaining guests were transferred to other neighbouring Rius, for the day or for the remainder of their... More 

Was this review helpful? Yes 3
Gateshead, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 25, 2015

Why this hotel was still open and worse still being used by Thomson holidays is beyond me. Sadly we didn't know when booking it was due to close for refurbishment but when they started to remove beds during our second week and emergency lighting on our penultimate day a few enquiries and we found it was due for partial demolition... More 

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Manchester, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 22, 2015

The resort is about to close for renovations for a few months. The rooms could use some updating, but they are very clean. The staff was very attentive, we had a problem with the toilet our first night, and they had someone there within a hour an hour to fix it. The food was ok, I've had better and I've... More 

Was this review helpful? Yes 3
Ohio
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 20, 2015

Family of 3 (child age 9) had a fantastic first time stay in PDC and at the Riu Playacar! Beautiful open air lobby, very friendly desk attendants who brought our glasses of orange juice upon our arrival. Luggage stayed in the front desk area for a couple of hours until our room was ready. We enjoyed the lunchtime buffet until... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

My husband & I just got back from a 5 night stay. Staff was nice but not helpful at all. Pool was very old & water was luke warm- NOT what you want when it's 88 degrees outside. Pool is small. Website says 2 but i would consider it 1 pool. Very loud at pool during the day. Plenty of... More 

Was this review helpful? Yes 2
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