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Hotel Riu Playacar

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Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Playacar
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Hotel Riu Playacar
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3,094 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

While this may be one of the smaller Riu resorts, it definitely gives a relaxed and cozy feel. The rooms are spread out in different buildings -- none of which are over three stories high. The property is well maintained and rooms are spotless. Entertainment is provided and was well surprised at the quality of artists and musicians. We had... More 

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Windsor, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very small hotel in comparison to the other Riu's around the world. We love this hotel and have been vacationing here for at least 15 years, with the exception of two years at a Riu in Dominican Republic. Reason being no beach left after the hurricane. The beach is now bigger , after the restoration, than it... More 

Was this review helpful? Yes 4
1 review
1 of 5 stars Reviewed 2 weeks ago

This was our second visit to Mexico this hotel was fantastic we had a great time food was excellent staff wear friendly and helpful we have not had a bad riu hotel yet this hotel is having a refit so it should be even better we are thinking of returning next year would recommend this hotel to anybody

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Lac La Biche, Alberta, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our 3 Rd stay at the Riu Playacar . We really like the fact that it is Small and close to playa del Carmen .its a 25 min walk to 5 th ave and shopping. The Riu is clean but outdated and needs to have new beds etc. The entertainment staff is really friendly and helpful but we... More 

Was this review helpful? Yes 3
New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Riu Playacar based upon pictures we were able to view on Instagram and I have to say that the pictures are accurate! It is one of the most, if not THE most, beautiful beaches I have seen. The beach itself is very clean and long, both length and width wise, and the water is crystal blue.... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Riu Playacar is a beautifully manicured, authentic Mexican paradise. It is located directly on the beach, the staff is friendly and hospitable, pools are conveniently located and the grounds are well maintained. The food is good, but could be better. The Mexican restaurant is your best and obvious choice. A few recommendations would be to provide daily refills of... More 

Was this review helpful? Yes 3
canada
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were originally booked at the Riu Tequila but were offered an *upgrade to the Playa Car which we took so that we would be beach front. Although the Playacar resort closed for renovation the day after we left, we had a good time. The food at the buffet was plentiful, with a different theme each night. The steak house... More 

Was this review helpful? Yes 3
South Staffordshire
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel before and had enjoyed our previous stays more. We felt the imminent closure showed in all areas of the hotel. The air conditioning was very poor, it was difficult getting the room cool. Many of the sun beds were broken and very dirty. The evening entertainment was abysmal, with the exception of the live... More 

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Cambrdige, ON
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I just got back from Riu Playacar. The last day opened was April 26, but only until 11AM. We had a notice at our door that we had to be out of the room and checked out by 11am. All remaining guests were transferred to other neighbouring Rius, for the day or for the remainder of their... More 

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Gateshead, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Why this hotel was still open and worse still being used by Thomson holidays is beyond me. Sadly we didn't know when booking it was due to close for refurbishment but when they started to remove beds during our second week and emergency lighting on our penultimate day a few enquiries and we found it was due for partial demolition... More 

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