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Hotel Riu Playacar

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Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
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Hotel Riu Playacar
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Hotel Riu Playacar
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3,074 reviews from our community

Traveler rating
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I visited this resort from 11th April 2015 with my partner on a 2 week holiday. We travelled with Thomson on their 787 Dreamliner. From start to finish this was one of the better long haul holidays I have enjoyed. The only downside was the limited "elbow room" on the Dreamliner (that really was my only minor complaint, as all... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Riu Playacar is a beautifully manicured, authentic Mexican paradise. It is located directly on the beach, the staff is friendly and hospitable, pools are conveniently located and the grounds are well maintained. The food is good, but could be better. The Mexican restaurant is your best and obvious choice. A few recommendations would be to provide daily refills of... More 

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canada
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We were originally booked at the Riu Tequila but were offered an *upgrade to the Playa Car which we took so that we would be beach front. Although the Playacar resort closed for renovation the day after we left, we had a good time. The food at the buffet was plentiful, with a different theme each night. The steak house... More 

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South Staffordshire
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel before and had enjoyed our previous stays more. We felt the imminent closure showed in all areas of the hotel. The air conditioning was very poor, it was difficult getting the room cool. Many of the sun beds were broken and very dirty. The evening entertainment was abysmal, with the exception of the live... More 

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Cambrdige, ON
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I just got back from Riu Playacar. The last day opened was April 26, but only until 11AM. We had a notice at our door that we had to be out of the room and checked out by 11am. All remaining guests were transferred to other neighbouring Rius, for the day or for the remainder of their... More 

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Gateshead, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Why this hotel was still open and worse still being used by Thomson holidays is beyond me. Sadly we didn't know when booking it was due to close for refurbishment but when they started to remove beds during our second week and emergency lighting on our penultimate day a few enquiries and we found it was due for partial demolition... More 

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Manchester, New Hampshire
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort is about to close for renovations for a few months. The rooms could use some updating, but they are very clean. The staff was very attentive, we had a problem with the toilet our first night, and they had someone there within a hour an hour to fix it. The food was ok, I've had better and I've... More 

Was this review helpful? Yes 3
Ohio
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Family of 3 (child age 9) had a fantastic first time stay in PDC and at the Riu Playacar! Beautiful open air lobby, very friendly desk attendants who brought our glasses of orange juice upon our arrival. Luggage stayed in the front desk area for a couple of hours until our room was ready. We enjoyed the lunchtime buffet until... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My husband & I just got back from a 5 night stay. Staff was nice but not helpful at all. Pool was very old & water was luke warm- NOT what you want when it's 88 degrees outside. Pool is small. Website says 2 but i would consider it 1 pool. Very loud at pool during the day. Plenty of... More 

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Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff goes an extra mile or two making sure your stay is the very best. These folks work so very hard making sure everything is right for you. The food was delicious except for the steak house. Entertainment staff is fun and friendly. Beach is gorgeous.

Was this review helpful? Yes 2
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