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All 199 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Ranked #70 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
aneeltam90 Helsinki, Finland
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6,777 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,040)
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English first
Helsinki, Finland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed at Sandos Caracol Eco Resort and Spa Select Club with my fiancé around last Christmas. We wanted to write this review ages ago already but now we finally decided to do it as we were just thinking the other day that it was absolutely the best holiday we had so far. We both travel quite a lot but... More

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Blackpool, United Kingdom
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My husband and I went to Sandos Caracol for an all inclusive two week holiday, I like to think i am a very fair person so i will be as honest as possible. We flew by Thomas Cook, and paid the extra for Business Class seats, this gave you slightly wider seats but that was it, they did not even... More

Was this review helpful? Yes 1
Boldon
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Do not book this hotel where do I start , I was in another hotel but it was adults only and we were meeting my family from America with our grandchild so we had to book in for 5 nights they gave us our room it was awful it smelt of damp you could not sit on the balcony at... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I never write bad reviews but feel compelled to as we had a bad experience at Sandos. We are a family of 4, 2 adults, 2 kids (12 & 7). I booked with BA as I assumed a level of quality but I was mistaken. If you book Royal Elite then you are fine but I did not know about... More

Was this review helpful? Yes 7
Vancouver Island, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I don't think I would ever be able to come back to this resort if I didn't go Royal Elite. From normal band to adult select club there's a huge difference and from the adult select club to royal elite there's also a difference. Imagining all the things that one would miss out on! :( Don't get me wrong, there... More

Was this review helpful? Yes 5
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More

Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My now husband and I booked our honeymoon on the recommendation of a friend and we were not disappointed. We stayed in the Adult area and the rooms were very nice; bed was very nice, pillows were good, clean and cool. Every day we got a cute towel animal and our first night there was very special set up. I... More

Was this review helpful? Yes 2
Fort Saskatchewan, Canada
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We will be returning to this resort in November 2014. I love staying at this resort. The best part about this resort is that you are not in town. The only sounds you here are the animals and the people having fun. I visited this resort in 2013 and I am very excited to see the changes that have happened... More

Was this review helpful? Yes 3
Ontario, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed as a couple in March 2014, second trip (first one was as a family) . We have already booked our third trip ( September 2014) to Sandos Caracol and are counting down the minutes. Have stayed in the family section, as well as the select club. The fact that we have met so many others at Sandos who were... More

Was this review helpful? Yes 6
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Took my granddaughter there to celebrity her 13 birthday they made it so wonderful the staff was great we had the times of our lives great food and AWSOME shows wii be back my granddaughter is still talking about it

Was this review helpful? Yes 3
Top Contributor
53 reviews 53 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok so I need to try and say how great this resort is without writing a book :) I'll start with the front desk, they were great and very helpful with anything I.needed. When we arrived they were great and told us a little about things we may want to do after we got settled in. Then we got a... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Main pool(95)
  • Snack bar(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Playa del Carmen #35 Top resorts Hotel in Playa del Carmen #40 Spa Hotel in Playa del Carmen #61 Family Hotel in Playa del Carmen #77 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
956

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sandos Caracol Eco Resort & Spa and other travelers.
14 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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