We went from 9 to 23 May which included a wedding on 17th. If you have any reservations about this hotel,don't-just go and enjoy yourselves!! I always read reviews about the hotels I've chosen and 99% of them have been excellent despite some "bad reviews".Some people expect far too much. The only downside to this hotel was the evening entertainment-that's... More

We just came back from a 7 nights 8 days vacation from Sandos Carocol. Positive: 1. The kids club hours is unbeatable compared to others. It is 10am-10pm. There are 2 scheduled actitivies every day at 11am, and 3pm. So if you want to take a break and enjoy a nice dinner or the spa, this is a good option.... More

We booked our two week holiday with Thomas Cook and had this hotel recommended to us by family members that had stayed there previously. Upon arriving at the hotel we were greeted by the porters and we continued to check-in which took around 5 minutes. The hotel reception is very large, it looks impressive when you first arrive. After this... More

We stayed at this wonderful hotel for 2 weeks and what a great stay it was. We had read some bad reviews and can honestly say that we had a truly great time. We went for a "girlie" holiday to celebrate my birthday, myself, my sister and my 16 year old daughter. As she was under 21 yers old we... More

We stayed at the resort from 28th April until the 12th May 2012. We are from the UK and as a single parent I was apprehensive about travelling so far afield with my 10 year old daughter, but the resort was absolutely fantastic for her and I. The room was good and like other reports the standard rooms are on... More

Compare to another resort we stayed last time in Cancun, Sandos Caracol Eco Resort & Spa definitely gave us a much better experience! Every staff members were friendly and helpful. The resort itself is well-maintained with many different animals, which was really nice. The room was nice, clean and comfortable. I also liked the fact that there was a dehumidifier... More

We stayed in the Adults Only Section - a Deluxe Jacuzzi Suite. We were on the first floor, which after reading other reviews I was nervous about. It ended up being perfect. The room was beautiful. Our beds were comfortable, and we are picky about beds and pillows. The mini fridge was always well stocked with soda, beer, chips, and... More

We stayed here for 14 days after our Travel Agent had booked us into this hotel by mistake when we were supposed to be in the Sandos Playacar Resort. Wasnt happy but couldn't do anything. The resort is nice but isn't the best all inclusive ive stayed in. The Playacar is definately the better resort. Food was ok. The buffet... More

I must say our families stay at this resort was nothing but an Elite experience..from the moment walking into the hotel you are greeted with a cocktail...to the fantastic entertainment lead by Jorge Gonzalez sports & entertainment Manager poolside and at the Theatre..cleanliness was impeccable...food was absolutely Amazing...not a complaint in my 8 day experience...total class thru and thru! Thank... More