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All 199 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Ranked #71 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
rubster5 London
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6,848 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

My partner and I stayed here for one week from London. We booked through Expedia. On arrival (11pm after our flight was delayed by 5 hours!), we were very tired and just needed a bed. We were checked in and shown to our room 7023 in the adults only area swiftly, our room was luckily right by the lobby area... More

Was this review helpful? Yes 4
rochester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here with my husband and 2 children aged 8 & 6 for 2 weeks 28th aug to 11th sept....Firstly the hotel is set in a huge complex in a jungle...This was fantastic as there were animals roaming round freely...monkeys,iguanas,peacocks,racoons and lots more...We stayed in block 76 and had the deers right outside our room...The monkeys swinging in the... More

Was this review helpful? Yes 1
Big Lake, British Columbia Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband & I went Feb. 2014 - he referred the resort to a cruise ship on land. The service was excellent. We celebrated our 29 wedding anniversary at the Japanese restaurant, made to feel like royalty - champagne, special dessert, sang to us + the food was above average! We cannot wait to go back again. I love that... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Sandos Caracol from 22 August to 2 September. We paid for an upgrade to a junior suite but the facilities were not to standard-the jacuzzi didn't work, there were ants all over the bed and there was only one bed despite it being a family room for 4! After complaining 3 times and being 5 days... More

Was this review helpful? Yes 4
1 review
3 of 5 stars Reviewed 4 days ago NEW

We visited for the 1st time with friends to celebrate my 50th birthday and what a birthday it was to remember everyone did their best to make it special for me thanks to Fatima for sorting this before we arrived . rooms big but we thought they could have been better for the amount we paid bed huge and comfy... More

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Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Mrs. Fox, The opinion of every traveler helps us to maintain or in this case to improve experiences in our resort and we want to thank you for your time in leaving us your view on our resort. Every opinion shared it's very important for us and taken very seriously and it is thanks to this reviews that we... More

Monterey, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had an amazing stay at this Sandos resort. Enjoyed all the amenities including all the restaurants with Los Lirios being our favorite. Food was exceptionally great at this restaurant but all the ala cart restaurants were good with plenty of different entrees to choose from. Celebrated 2 birthdays while we were there and they decorated our dining tables and brought... More

Was this review helpful? Yes 5
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More

Cincinnati, Ohio
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A group of 10 of us vacationed in the Adults Select area of Sandos Caracol Eco Resort the first week of September 2014. We had a wonderful time with excellent service and well above average food. I want to say thank you to Fatima Medina, in the web relations department. Every request I made in advance was respected and carried... More

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Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Laura, Thank you very much for choosing our Resort as your new regular vacation spot. Every time we hear that we have another happy guest it feels nothing but rewarding and encouraging for the hard and sincere effort made every day by our 900 staff in the hotel that works every day to make our guest happy and comfortable.... More

Rocky Mountain House, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The resort itself is very nice, lots of rain forest, cenotes, wildlife (the 4 legged variety), trails, ruins,pools and ocean front. It is HUGE, with lots of forest and buildings between the ocean and main body of the resort, so not much cooling ocean air gets in. Our room was said to be mid-resort, so close to everything, still a... More

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Came here with my family in 2007 and have always wanted to go back. Decided this year i would go with my girlfriend and loved every minute of our stay. We stayed in the select club area. Room was great, cleaned daily to a high standard and fridge stocked up daily too. We feel the select club extras were definitely... More

Was this review helpful? Yes 2
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lots of 12 room complexes spaced out with nice walking paths amongst the jungle filled with animals, both captive and wild. Lots of pools, restaurants and entertainment buildings. Good and plentiful food and very nice and attentive staff. Cost $1000 pp A/I for regular room 1 week. Select club looked nice and probably worth it, but we were ok with... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Guest, Thank you for choosing the Sandos Caracol Eco Resort & Spa. We appreciate the time you have taken to leave your positive comments on the tripadvisor travel site. We will definitely pass on your kind words to our entertainment team and kitchen staff, members who work very hard every day to impress our visitors with their specialties. In... More

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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Snack bar(95)
  • Main pool(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Friendly and helpful(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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