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Sandos Caracol Eco Resort & Spa

3.5 of 5 Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Sandos Caracol Eco Resort & Spa
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6,995 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Yorkshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Where do I start.... We stayed here for 2 weeks for our wedding and traveled with 48 family and friends including children. We stayed in the adults only section but a lot of the party stayed in the regular section. So here we go I'd like to say that the resort is amazing, staff are excellent, it's very well kept... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staying at sandos has been my favourite holiday I've been on. All the staff members are so helpful and friendly. I miss being there a lot and I've only been away two days. I would recommend the resort to anyone who was thinking of visiting Mexico. Roy the bar man at the theatre bar made my holiday all the better,... More

Was this review helpful? Yes 2
Kirkcaldy, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from Mexico on the 19th Oct 2014 after spending two weeks at this fantastic resort. We had any amazing experience, everyone was so friendly and made you feel warm and welcomed. Food overall was really good, Al a carte restaurants were fab, food excellent. Entertainment staff were exceptional and always had something planned to keep the atmosphere alive.... More

Was this review helpful? Yes 2
Saskatchewan, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time at Sandos Caracol. I was a bit hesitant taking my 8 month old with me, but I had a wonderful experience. We booked through BD Travel - they were phenomenal. Our representative - Andres Velasco - was superb. My 8 month old was constipated for the first 2 days, Andres went into town and got... More

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Grande Prairie, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sandos Caracol is a great resort for all ages. We travelled with our 13 and 16 year old daughters Oct 6-16th 2014. The resort is large but once we figured out our paths and shortcuts we were fine! The golf carts are also available to hop on 24 hours a day and the layout of the resort is very user... More

Was this review helpful? Yes 1
Cartersville, Georgia
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed in the all adult section of the resort. The room was very nice. King bed, sofa, small refrigerator packed with beer, soft drinks, chips and candy. The adult pool was huge and the restaurant in the adult section was VERY Good for lunch and breakfast. With a 5 night stay we got two nights we... More

Was this review helpful? Yes 2
fife
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Returned from here a week ago, loved it so much that we have already booked again for next year. Don't understand some of the negative reviews on here. Staff are always friendly and will go out there way to help you with anything. Our room was lovely and spacious and always kept immaculately clean by the maids. We used the... More

Was this review helpful? Yes 3
Scotland
Contributor
16 reviews 16 reviews
16 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a great holiday at Sandos Caracol last year I booked to return within 1 month of being back in the UK. I was glad I did. The hotel and the service is just as good as last year. All the staff serve you with a smile and make you feel really welcome. Genuinely welcome that is, no fixed grimaces... More

Was this review helpful? Yes 10
Maidstone, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Resort is splendid accomodation/staff/food can't fault it. Bar Palmas brilliant, witress Leticia Garcilazo very attentive and very friendly despite I only speak english with a smattering of spanish and vice versa, being a lone traveller she befriended me and made me feel very welcome. Also like to thank the staff at international Buffet, Jesus (who served me water, but didnt... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

i travelled here for my husband and I 25 th wedding anniversary also my sister got married here the place is amazing ,we where adults only which is well worth the extra section on the beach with snacks and also you can use the al a carte restaurants as much has you want ,I would say though book theses a... More

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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Snack bar(95)
  • Main pool(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Friendly and helpful(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
Number of rooms: 956
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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