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Sandos Caracol Eco Resort & Spa

3.5 of 5 Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Sandos Caracol Eco Resort & Spa
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7,012 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Love the fact they keep the natural habitat of the location. The resort had a lot of trees and vegetation. Don't be surprise to see monkey, iguanas, turtles, coaties walking around you. Buffet restaurant was excellent. Mediterranean restaurant was disappointed. Must try : Seafood restaurant. The resort has a lot for kids and teens and really interesting shows about Mayan... More

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Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I never write a review but thought I should about this hotel we had an amazing time there is so much to do and it caters for everybody the staff are so friendly and always busy we decided to get married here and marine the wedding planner is amazing she sorts out everything for you to make your day special... More

Was this review helpful? Yes 2
San Ramon, California
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My family with a child of 4 yrs old booked this place for the aqua park and also the cenote on site. My baby girl enjoyed the aqua park and the cenote very much so that was great. However, since it is an eco-resort, there are lots and lots and lots of mosquitoes and the bites are quite horrible. The... More

Was this review helpful? Yes 6
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Opted for the select club (a must for a honeymoon, trust me) and it was certainly quiet and my wife and I enjoyed the amenities that came along with that. It's a beautiful location, and the staff is very friendly. The food was just not great. There was little variety, with International night looking exactly like Tex-Mex night at the... More

Was this review helpful? Yes 5
North Yorkshire, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Where do I start.... We stayed here for 2 weeks for our wedding and traveled with 48 family and friends including children. We stayed in the adults only section but a lot of the party stayed in the regular section. So here we go I'd like to say that the resort is amazing, staff are excellent, it's very well kept... More

Was this review helpful? Yes 8
Sandos_Caracol, Public Relations Manager at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. It is always an honour to host such a memorable even as a wedding! I will make sure to let Marine know about how her help made your holiday a... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Staying at sandos has been my favourite holiday I've been on. All the staff members are so helpful and friendly. I miss being there a lot and I've only been away two days. I would recommend the resort to anyone who was thinking of visiting Mexico. Roy the bar man at the theatre bar made my holiday all the better,... More

Was this review helpful? Yes 4
Sandos_Caracol, Public Relations Manager at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays. Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will... More

Kirkcaldy, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from Mexico on the 19th Oct 2014 after spending two weeks at this fantastic resort. We had any amazing experience, everyone was so friendly and made you feel warm and welcomed. Food overall was really good, Al a carte restaurants were fab, food excellent. Entertainment staff were exceptional and always had something planned to keep the atmosphere alive.... More

Was this review helpful? Yes 4
Sandos_Caracol, Public Relations Manager at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More

Saskatchewan, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We had a great time at Sandos Caracol. I was a bit hesitant taking my 8 month old with me, but I had a wonderful experience. We booked through BD Travel - they were phenomenal. Our representative - Andres Velasco - was superb. My 8 month old was constipated for the first 2 days, Andres went into town and got... More

Was this review helpful? Yes
Sandos_Caracol, Public Relations Manager at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More

Grande Prairie, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Sandos Caracol is a great resort for all ages. We travelled with our 13 and 16 year old daughters Oct 6-16th 2014. The resort is large but once we figured out our paths and shortcuts we were fine! The golf carts are also available to hop on 24 hours a day and the layout of the resort is very user... More

Was this review helpful? Yes 2
Sandos_Caracol, Public Relations Manager at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Thanks for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages them... More

Cartersville, Georgia
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed in the all adult section of the resort. The room was very nice. King bed, sofa, small refrigerator packed with beer, soft drinks, chips and candy. The adult pool was huge and the restaurant in the adult section was VERY Good for lunch and breakfast. With a 5 night stay we got two nights we... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Main pool(95)
  • Snack bar(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Friendly and helpful(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
Number of rooms: 956
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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