Travelled with Thomas Cook direct flight from Gatwick not the best start being delayed at Gatwick 3 plus hours before the 10 hour flight. On arrival at Cancun no problems at airport very efficent nice welcome from customs "is it your first time in mexico" answer "yes" reply "you gonna love it" and we so did. After a 90 min... more

A group of 30 arrived and were treated like royalty. Me and my fiance were married on the beach on the 30th it was wonderfull. The staff was out of this world. We stayed in the "select club" with a jacuzzi on the balcony. ROOM- Very big, very clean, stocked fridge everyday with water beer, soda etc. Had 3 one... more

I really liked staying in this resort. There were many things to do when your not a trip to some of the great things in mexico. The animation team was so great and enthousiastic. Also the shows and latin party's were very nice to attend. I really want to come back in the near future. Greetings Stef van den Crommenacker more

my tips for any one going here to take with them as much mosquito plug inns sprays for before and after . on the other hand this hotel is probably the best all inclusive we have ever been to. food always on hand beer great choices. id stay away from the brazilian restraunt mexican and italian but go to the... more

We travelled in a party of 10 including chidren for two weeks and all had a fantastic time at the Sandos. We also got married on the beach and this was so well organised by the wedding team and far better than we even imagined. Everything about the hotel was great from the beach, the pools, restaurants and all the... more

We booked our trip through cheapcaribbean.com. No issues. JetBlue non-stop New York to Cancun and Olympus tour transfers waiting when we arrived. The airport in Cancun was very quiet and lines short. We were the unfortunate ones to get the red light, meaning all our luggage was searched. After a short van trip we arrived at the resort and it... more

This holiday was booked as a surprise for my partners birthday, but after reading all those negative reviews i was seriously worried! I need not have been. we had a great week, any problems we had were dealt with within minutes. Overall we found the staff friendly and helpful, service was excellent - with maybe the exception being the swim... more

First and foremost, if you are looking through reviews on the Internet for this resort as you have booked a Holiday at Sandos, as i was a few weeks ago, DO NOT BE PUT OFF BY ANY BAD REVIEWS. I am 31, my partner is 26, we have just returned from a two week holiday here and have had a... more

When my husband and I got to the hotel the first thing they did was sit us down with someone trying to sell a time share for their sister hotel. After much pressuring we agreed to go on Tuesday. Since we had traveled all day we wanted to get to our hotel room . We ended up visiting the desk... more