Sandos Caracol Eco Resort & Spa (Riviera Maya/Playa del Carmen, Mexico) - Resort (All-Inclusive) Reviews

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#41 Top resorts Hotels in Playa del Carmen

#56 Romantic Hotels in Playa del Carmen

#59 Family Hotels in Playa del Carmen

Price Range: $$

Hotel Class:3.5 star (3.5*)

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Also Known As:: Sandos Caracol; Caracol Beach; Sandos Caracol Eco Hotel; Sandos Caracol Beach Resort; Sandos Caracol Beach Resort Spa; Sandos Caracol Beach Resort & Spa; Sandos Caracol Beach; Sandos Select Club; Caracol Village; Sandos; Sandos Caracol Eco Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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4,859 reviews from our community

See which rooms travelers prefer - 649 traveler tips

Mary S

Monterey, California

1 review

“Unfortunate Experience”

Reviewed May 22, 2013 NEW

Our experience with Sandos Caracol started off on the wrong foot. We booked through a travel agency and when we arrived, we were put in an incorrect section of the hotel (Family, rather than the Adult Select, which we had reserved and paid for). When we noticed the mistake, we asked the front desk staff for our paperwork to show... More

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gatotabbi

vancouver

Reviewer

3 reviews

Reviews in 2 cities

“I was very happy”

Reviewed May 21, 2013 NEW

I loved the food. The Mexican buffet and the international buffet were great. The Italian restaurant had an amazing atmosphere. The service was top notch. The staff seemed to be having a good time working there. I highly recommend this hotel. It's about 15 min from 5th av in playa, about a $12 taxi ride. The place is big but... More

Dear guest, I am extremely happy to read to know that our hotel met your overall expectations and that you and your family had a great vacation filled with fond memories. Indeed as you mention, we all have fun working here and feel that we are not in a work, but at home and that you our visitors, are an... More

Amy830

“Perfect Getaway!! Amazing staff & entertainment!!”

My fiancée and I recently visited Sandos Caracol resort for a much needed mini vacation! Being in the hospitality business ourselves we were pleasantly surprised at how helpful and efficient the entire staff was. Ana in concierge was extremely sweet and helpful with any questions we had about the resort. Roman and the rest of the entertainment crew were the... More

Dear guest, Receive our sincerest appreciation for the time you have invested in sharing this nice review with us and the many readers of the tripadvisor pages. I am particularly happy to know and see that you as a peer of the hospitality industry, got pleasantly surprise with our hotel, services and most important the staff. We definitely look forward... More

R P

Chantilly, Virginia

“Sandos Caracol BEST Vacation Ever!!!!!!”

This was my and my husband’s first trip to Mexico and we stayed at Sandos Caracol Eco Resort for 4 nights. We were there from May 16 to May 20. We definitely made an excellent choice. This is an Eco friendly resort and they have lived up to their words. The property is well managed. You see so many different... More

sara r

Rome, Italy

1 helpful vote

“OUR FANTASTIC WEDDING”

we got married on Sandos at 10th of may..everything was perfect..the most beautiful day of our life ....thank you to the wedding staff in particular to Fernanda and the others girls that organized perfectly all things ..they were so kind....and also thank you to the photo shop staff...fantastic as well....a perfect holiday!!!!!! Sara from Italy

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Dear guests, On behalf of the members of the Sandos Caracol Eco Resort & Spa family I would like to congratulate you both on your wedding and deeply thank you for having chosen our hotel for the celebration of that special and once in a lifetime event. We are very happy to know that our hotel and our staff, particularly... More

TravelBugNH

N.H.

Senior Contributor

26 reviews

12 hotel reviews

Reviews in 16 cities

61 helpful votes

“Great Service - Great Place for Kids!”

Reviewed May 20, 2013 NEW

Located about 45 minutes south of Cancun airport, Sandos Caracol Eco Resort was everything we expected for our family vacation and more. We arranged private round trip transfers from USA Transfers by Entertainment Plus (www.usa-transfers.com) - they were right there when our plane landed and in no time we were at the resort. Our return car arrived right on time... More

See 3 more reviews by TravelBugNH for Playa del Carmen

buffeycat

enfield

2 reviews

“My holiday”

Absolutely stunning resort staff are the politest people food is a great selection clean well looked after hotel the only downside is the timeshare people that grab you straight away when you first get to hotel after a long flight and the people walking up and down the beach with baby animals the actuall stay cannot be faulted

Dear Guest, I am very happy to hear that you had an overall pleasant stay at the Sandos Caracol Eco Resort & Spa. I would like to inform you that as part of our Sustainability Policy we are committed to the NON use of wild animals for tourist or any other form of exploitation. We are aware that there are... More

Deedeejj

“Absolutely paradise”

Reviewed May 20, 2013 NEW via mobile

Perfect beautiful hotel and a pleasure to be at. I am still here and have been here for almost 3 weeks. Spotlessly clean and Ariel who cleaned our room daily was superb. We upgraded to Select as this is adult only and it was good value for money. Raul in the Laguana restaurant was so friendly and polite as were... More

Dear Guest, I am very happy to hear that you had a great time in our hotel and that besides two particular events, you left our hotel with fond memories of our staff and the services. I am very sorry to hear about your experience with the members of the vacation club. Rest assured that I will personally review with... More

Barry B

Bethlehem, Pennsylvania

“Good vacation and resort - Barry & Kathy”

Reviewed May 19, 2013 NEW

Upon check-in we were pleasantly pleased to have our reservations in the al carte restaurants made in advance for us by Marina. It saved us a lot of time. We were put into the adults only select club which was nice since my husband and I were alone on this trip. It was nice to have a restaurant we could... More

Dear guests, I am very happy to know that our hotel, services and staff, particularly Mariana who is indeed one of our finest, delivered a great vacation experience. We want to thank you particularly for the personal time you invest in sharing your personal opinion with the many readers of this important internet site. We look forward to seeing you... More

Kelsey S

Maryville, Missouri, United States

Reviews in 3 cities

“Best Vacation Ever!”

I was a little skeptical about Sandos Caracol before our trip because of negative reviews I had seen, but everything completely exceeded my expectations. This was mine and my family's first all-inclusive experience, and I felt totally like royalty! We stayed in the Select Club section a short walk from the Select Club pool and the Brazillian restaurant. However, the... More

Dear guest, On behalf of the members of the Sandos Caracol Eco Resort & Spa family I would like to deeply thank you for the time you have taken to sharing with us and the public in general your views and comments related to your recent stay in our hotel. We are very happy to see that in your first... More

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Sandos Caracol Eco Resort & Spa Resort (All-Inclusive), Riviera Maya/Playa del Carmen, Mexico

Sandos Caracol Eco Resort & Spa

4,859 reviews from our community

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