We are a family of 9 (6 adults and 3 kids) and we stayed from Jan 31 to Feb 7. We booked 3 junior suites, all in the same building. I was told prior that they would try, but there were no guarantees. Fair enough. We arrived and were told at check-in that our rooms would be spread out over... More

Don't believe the negative reviews, this was a great time in every aspect. More

We just returned from a 10 day stay at the Sandos Caracol Eco Resort in Cancun. Unfortunately my husband and I were not pleased with our trip this year for a number of reasons. We started off with a 6 hour delay because of a plane break down. Not anyone's fault but disappointing way to begin one's vacation. We arrived... More

My family and I just returned from 10 days at the Sandos. I was a little worried when we booked as it seemed very family oriented. We were travelling with 2 young teenagers and did not want to stay in a resort full of young children. We upgraded our room to select (and kept the kids in standard) and it... More

This Hotel is a blast, everybody is friendly and polite. The restaurant are marveluse, the guys from animation are the best, especialy "Jorge". George the leader is the best. I was amazed, by the Mayan shows, if you go there dont miss the fire show in the jungle. Nuribe the bell boy was incledible. Building 23, which is a great... More

We chose this resort after researching extensively. Our criteria was family friendly(we travelled with 4 children9,7,3,1), yoga offered on site(instructor was amazing Juan Carlos), close to playa del Carmen and finally the Eco concept appealed given I wanted our children to be exposed to an environmentally conscious resort. No complaints at all and we have travelled many times to Mexico... More

We transferred to Sandos Caracol from Sandos Playacar for the second week of our vacation on the Mexican Riviera. Check in was impeccable with Diana, Mairana and Valentina. As we were checking in a fellow was checking out and raved and raved about his room with a view of the pool and beach. We asked if we could have his... More

I have never been lied to and treated as poorly as we were treated by the management and guest services at the Sandos. My sister, brother-in-law, my wife and I traveled down for a 5 night get away the last week in January. We paid a little bit extra so we can stay in the "Adults only" section of resort.... More

Personally I would not recommend this resort for the following reasons/ 1. We tried to upgrade our room because we were travelling with an infant and we wanted a seperate room. The one the showed us was NOTHING like the one they put us in. We ended up changing our minds. I'd put the upgrade on my credit card. When... More