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All 186 Playa del Carmen hotels »

Sandos Caracol Eco Resort & Spa

3.5 of 5
Carretera Cancun-Chetumal | Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Ranked #69 of 186 hotels in Playa del Carmen
4.0 of 5 stars 3026 Reviews
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3,026 reviews from our community

What travelers say about this hotel
  • Select club(154)
  • Main pool(78)
  • Very good(76)
  • Time share(66)
  • Snack bar(64)
  • Steak house(56)
  • Aqua park(47)
  • Italian buffet(41)
  • Free shuttle(31)
  • Golf cart(31)
Traveler rating
    1,081
    1,076
    381
    277
    211
Only show reviews for Family (1031) | Couples (1105) | Business (16)
Date Rating
HollyCarrothers
Drayton Valley, Alberta, Canada
1 review
5 of 5 stars Reviewed February 13, 2012 NEW

This is a fantastic resort. We were there for a week this January and our stay was not long enough. We did not get to see the whole resort or experience all it has to offer. This resort is picture perfect. Everywhere you look is a picture. The staff are incredible, we made many friends who we still stay in... More

Was this review helpful? Yes
Missylou_03
Ottawa, Canada
1 review
5 of 5 stars Reviewed February 13, 2012 NEW
1
person found this review helpful

We are a family of 9 (6 adults and 3 kids) and we stayed from Jan 31 to Feb 7. We booked 3 junior suites, all in the same building. I was told prior that they would try, but there were no guarantees. Fair enough. We arrived and were told at check-in that our rooms would be spread out over... More

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Bronger32
1 review
5 of 5 stars Reviewed February 13, 2012 NEW
1
person found this review helpful

Don't believe the negative reviews, this was a great time in every aspect. More

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pysankakid
Alberta
Reviewer
4 reviews
17 helpful votes
3 of 5 stars Reviewed February 12, 2012 NEW
3
people found this review helpful

We just returned from a 10 day stay at the Sandos Caracol Eco Resort in Cancun. Unfortunately my husband and I were not pleased with our trip this year for a number of reasons. We started off with a 6 hour delay because of a plane break down. Not anyone's fault but disappointing way to begin one's vacation. We arrived... More

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BCShel
Kelowna, Canada
Contributor
18 reviews
3 helpful votes
4 of 5 stars Reviewed February 12, 2012 NEW

My family and I just returned from 10 days at the Sandos. I was a little worried when we booked as it seemed very family oriented. We were travelling with 2 young teenagers and did not want to stay in a resort full of young children. We upgraded our room to select (and kept the kids in standard) and it... More

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Milagros C
Bowie, Maryland, United States
1 review
5 of 5 stars Reviewed February 12, 2012 NEW
3
people found this review helpful

This Hotel is a blast, everybody is friendly and polite. The restaurant are marveluse, the guys from animation are the best, especialy "Jorge". George the leader is the best. I was amazed, by the Mayan shows, if you go there dont miss the fire show in the jungle. Nuribe the bell boy was incledible. Building 23, which is a great... More

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Katie G
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed February 12, 2012 NEW
3
people found this review helpful

We chose this resort after researching extensively. Our criteria was family friendly(we travelled with 4 children9,7,3,1), yoga offered on site(instructor was amazing Juan Carlos), close to playa del Carmen and finally the Eco concept appealed given I wanted our children to be exposed to an environmentally conscious resort. No complaints at all and we have travelled many times to Mexico... More

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Barbara H
Whiting, New Jersey
2 reviews
5 of 5 stars Reviewed February 11, 2012 NEW
1
person found this review helpful

We transferred to Sandos Caracol from Sandos Playacar for the second week of our vacation on the Mexican Riviera. Check in was impeccable with Diana, Mairana and Valentina. As we were checking in a fellow was checking out and raved and raved about his room with a view of the pool and beach. We asked if we could have his... More

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percifieldj
New Berlin, Wisconsin
1 review
2 helpful votes
2 of 5 stars Reviewed February 10, 2012 NEW
6
people found this review helpful

I have never been lied to and treated as poorly as we were treated by the management and guest services at the Sandos. My sister, brother-in-law, my wife and I traveled down for a 5 night get away the last week in January. We paid a little bit extra so we can stay in the "Adults only" section of resort.... More

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Lilfirecrackergirl
1 review
2 helpful votes
2 of 5 stars Reviewed February 10, 2012 NEW
4
people found this review helpful

Personally I would not recommend this resort for the following reasons/ 1. We tried to upgrade our room because we were travelling with an infant and we wanted a seperate room. The one the showed us was NOTHING like the one they put us in. We ended up changing our minds. I'd put the upgrade on my credit card. When... More

Was this review helpful? Yes
Sandos Caracol Eco-Resort & Spa, Manager at Sandos Caracol Eco Resort & Spa, responded to this review
February 12, 2012

Dear guests & tripadvisor contributor, I am extremely sorry to see as per your review the very poor impression you took of our hotel as a result of your overall vacation experience during your recent visit to the Sandos Caracol Eco Resort & Spa. In our hotel some mistakes happens, some of our employees may not always exhibit the right... More

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Sandos Caracol Eco Resort & Spa Also Known As

  • Sandos Caracol
  • Caracol Beach
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Beach Resort
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Beach Resort & Spa
  • Sandos Caracol Beach
  • Sandos Select Club
  • Caracol Village
  • Sandos
Address: Carretera Cancun-Chetumal | Km 295, Solidaridad, Playa del Carmen 77710, Mexico

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Sandos Caracol Eco Resort & Spa
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