Just got back from Sandos and had a great time! The grounds were beautiful! The pools great! We found the adult pool and it was terrific! So quiet!!!! We were afraid if we went to one of the adult only resorts it would be just honeymonners so the having an adult only pool worked out great! The staff was so... more

I stayed at the hotel for 2 weeks. The room was very clean, and the mini bar stocked regularly. The reception was extremely helpful, curtious, and friendly. THE FOOD WAS FABULOUS. I ate in the a la carte restraunts, which were good, but could match the quality and choice of the main buffet. All the bar and waiter staff were... more

After reading some of the reviews on Tripadvisor about this hotel (after we'd booked), we were quite worried but we think the people giving bad reviews must have been talking about a different hotel. We booked a junior suite and we were not disappointed. We were in block 1 and had views of the beach and pool and were close... more

After booking this holiday in the aftermath of the swine flu outbreak, we felt we had landed ourselves a bargain and actually relished the shock on people’s faces when they were told we were off to Mexico! After weeks of weighing up pro’s and con’s of various hotels, we kept on returning to the notion of the charming Sandos Caracol... more

My partner and i have just returned from 2 weeks at the Sandos Caracol resort and having read so many reviews on here I felt i had to also add one. I saw someone else wrote about the Sandos4U club, which we joined through the hotel website and this entitled us to a free upgrade on our room so we... more

me and my wife stayed at the sandos caracol for two weeks in june and had a great time, first the staff; all the staff were helpfull and friendly nothing seemed too much for them and that was'nt because we tipped them we only tipped now and agian, just avoid the women at the front of reception they say you... more

A friend of mine that we were traveling with had his cell phone stolen out of their locked room. The staff was unresponsive to his situation and HE was asked to apologize to the staff for his upset behavior! Their exact response was "You're in Mexico not the United States" The resort later accepted responsibility because the only other people... more

My husband and I were very pleased with our stay at Sandos Caracol. After one night we paid a small fee to upgrade to a room with a balcony and a jacuzzi tub. The property is very large and we lucked out by getting a room near the pool, ocean, and all the restaurants. We had a few problems with... more

Having been to this part of Mexico several times before and loving it, we booked in March 2009 having over come hesitation with the drug issues. We then were hit with the swine flu (ok H1N1) panic which made us jumpy. We were a group of 8 traveling around the same time with our friends. Both our families had 2... more