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All 197 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Ranked #72 of 197 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
shellw40 uk
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6,601 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,005)
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English first
uk
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I have just returned from another wonderful trip to Sandos Caracol. We stayed in the Adults Only Select Club in a Penthouse Suite, as usual the accommodation and the Hotel were wonderful. A HUGE big thank you to Alex Nova who made our stay perfect. Food was wonderful in all the a'lacarte restaurants my favourite has to... More

Was this review helpful? Yes 1
Sugar Land, Texas
1 review
3 of 5 stars Reviewed 2 days ago NEW

This was our first visit to small-inclusive resort in Riviera Maya. There some bad things and good things about the vacation. The bad - Our vacation got off to a bad start due to the personal concierge who promises to make sure that you fall in love with the place by offering some cheap kids beach toys and massages in... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Good food at the all-inclusive buffets. Outstanding service even though no tips. They charge $10 for the catamarans which should be free like the kayaks. Real Mayan temple ruins and cenotes on site (wow!). Some mosquitos at night but not so bad as some say. No loud beach music thank goodness! Plenty of lounge chairs on beach. We will return... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Ill start off by saying we did enjoy our vacation with Sandos Caracol just not as much as I thought. Here are my observations on what was great and what was not. I got a great rate on this resort so my expectations weren't skyward to begin with. We drove from Cancun and had a car at our disposal which... More

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The room was beautiful. The pools were great. Had some negative initial interactions that unfortunately clouded our experience. Other family members went a few weeks later and had an awesome experience.

Was this review helpful? Yes 1
Maryland
Contributor
14 reviews 14 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first family all inclusive and I have to say that as I read all the reviews prior to our departure I was a tad nervous, however, with that being said, we were so very pleasantly surprised! The reviews that I did read however, were very helpful in preparations. 1. Service - I did not encounter one service... More

Was this review helpful? Yes 3
albany
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It's was an amazing experienced for my family and friends. We are so pleased and excited of what are we going to do first since we arrived in a busy Saturday afternoon. We don't have any problem of checking- in and locating our Penthouse rooms since there are 5 families in this tripped. The Laguna International Buffet was our first... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Guest, We are more than glad to hear that you and you family had an amazing time with us. Thank you for choosing our resort Sandos Caracol as your vacation spot. Every time we hear that we have a new member of the Sandos family it feels nothing but rewarding and encouraging for the hard and sincere effort made... More

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband, 5 year old son and I stayed at Sandos Caracol Eco Resort & Spa from 6/27/14 thru 7/2/14. This is a WONDERFUL family resort! My husband and I are in our mid/late twenties and have stayed in many of the mega resorts in Cancun in the past couple of years, but wanted to have our first family vacation.... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort it brilliant and definitely needs more credit. I travelled with my boyfriend (both 21) staying in the select club area including a deluxe room with jacuzzi. Room: Cleaned everyday, towels replaced, cool towel art, mini bar with soft drinks, beer, crisps and chocolate, water/coffee, big and spacious and was pleased to see an iron was provided. Pool: We... More

Was this review helpful? Yes 5
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Guest, Thank you for choosing our Sandos Caracol Eco Experience Resort as your vacation getaway with your couple. We are very glad to hear that you could experience all the amazing things this resort and the particular select club area has to offer. We want to thank you for taking your time to share this detailed review with us... More

Omaha, Nebraska
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This resort is a great place for a family with younger children who like to have stuff to do. I have two girls (Ages 10 and 8) and it was a good place for their first trip to Mexico. The Eco tours were all just under a hour so they never felt bored. The liked learning about the jungle, seeing... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Main pool(95)
  • Snack bar(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Playa del Carmen #35 Top resorts Hotel in Playa del Carmen #38 Spa Hotel in Playa del Carmen #60 Family Hotel in Playa del Carmen #76 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
956

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