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All 198 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Ranked #75 of 198 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 2 days ago
Nikola Milwaukee, WI - USA
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6,199 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Milwaukee, WI - USA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We are a married couple in our late 30's with 3 kids (11, 9 & 7). Been to Riviera Maya 3 times without kids (Iberostar Tucan & Paraiso & Barcelo Maya) and once with kids (El Cid). Just returned from a 7 night vacation with the family. Overall trip was good but I probably wouldn't go back to the same... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

One obvious thing that sets this resort apart from most other like it in Cancun area is how well it is integrated into its natural environment. You get to experience luxury service while, at the same time, feeling like you are deep in the jungle. One such example is the natural water reservoir, the sinkhole, where you can swim and... More

Was this review helpful? Yes 1
Springfield, Manitoba
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Our number one priority when selecting an all-inclusive resort was the wellbeing of our 14 year old son who is anaphylactic. With his life threatening allergy to dairy and peanuts, previous reviews on how the resort dealt with these issues was what drew us to the Sandos Caracol. We contacted staff by email and received prompt responses from Alex Nova... More

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Winnipeg, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff at the hotel was always friendly and eager to please. There was a mix-up with the rooms of some guests as they were initially overbooked with some of our guests receiving rooms that were definitely showing their age (poor water temperature, lack of air conditioning), but I hear those rooms will be torn down next month. On our... More

Was this review helpful? Yes 1
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at Sandos Caracol from 22nd of March till 5th of April. After a longhaul flight and a pitstop in Cuba we and especially our 2 year old toddler were quite exhausted. Canada transfers (we aranged on internet before we left) brought us quickly and safely to the hotel. Check in was quick and they brought us and our... More

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Prince Albert, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently returned from our second trip to Sandos Caracol, March 25 - April 1, 2014 with our daughter and son-in-law. The resort is large with 900 plus rooms but it doesn't take you long to get around and there are maps along the paths to help you figure out how to get to where you are going if you're... More

Was this review helpful? Yes 6
Aldergrove, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was our 2nd time to this resort. However this time we brought 3 of our kids plus14 friends for our wedding. Everyone loved it. The service was great. Not everything was perfect, however each time we complained about something it was taken care of immediately. We had help from the hotel wedding planner (Marine) and her entourage. They were... More

Was this review helpful? Yes 1
Mexico City, Mexico
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

The whole hotel was very nice, the location, jungle inside, Tycoons everywhere, Cenote inside, even the snack bar bar opened 24/7. But as my second visit to this paradise the first one was better; they changed the whole animation team, the soul of the hotel & as a guest that was my very firts reason to get there again. Last... More

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Branford, Connecticut
1 review
4 of 5 stars Reviewed 4 days ago NEW

Four adult couples from Connecticut that travel together every winter stayed in Building 72 of the adult select section from February 19, 2014 to March 1, 2014. First and foremost, the staff and management are the friendliest we have ever encountered in all of our trips. Isobel and Nikki are just out of this world! The resort is super clean... More

Was this review helpful? Yes 2
Tovey, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We booked this trip based primarily on price and location to 5th Avenue. The title says it all. Isobel's assistance is what pushed our trip over the top. Our personal concierge arranged a stay on the 3rd floor. An amazing room! Great food, pools, nicely stocked bar, decent entertainment, and a short cab ride to 5th Ave. We will return.... More

Was this review helpful? Yes 4

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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Snack bar(96)
  • Main pool(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#60 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
Reservation Options:
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Also Known As:
Sandos Caracol
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort
Sandos Caracol Beach Resort Spa
Sandos Caracol Beach Resort & Spa
Sandos Caracol Beach
Sandos Select Club
Caracol Village
Sandos
Sandos Caracol Eco Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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