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All 197 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort & Spa
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Ranked #72 of 197 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
minababy Maryland
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6,596 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryland
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first family all inclusive and I have to say that as I read all the reviews prior to our departure I was a tad nervous, however, with that being said, we were so very pleasantly surprised! The reviews that I did read however, were very helpful in preparations. 1. Service - I did not encounter one service... More

Was this review helpful? Yes 2
albany
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It's was an amazing experienced for my family and friends. We are so pleased and excited of what are we going to do first since we arrived in a busy Saturday afternoon. We don't have any problem of checking- in and locating our Penthouse rooms since there are 5 families in this tripped. The Laguna International Buffet was our first... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Guest, We are more than glad to hear that you and you family had an amazing time with us. Thank you for choosing our resort Sandos Caracol as your vacation spot. Every time we hear that we have a new member of the Sandos family it feels nothing but rewarding and encouraging for the hard and sincere effort made... More

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband, 5 year old son and I stayed at Sandos Caracol Eco Resort & Spa from 6/27/14 thru 7/2/14. This is a WONDERFUL family resort! My husband and I are in our mid/late twenties and have stayed in many of the mega resorts in Cancun in the past couple of years, but wanted to have our first family vacation.... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort it brilliant and definitely needs more credit. I travelled with my boyfriend (both 21) staying in the select club area including a deluxe room with jacuzzi. Room: Cleaned everyday, towels replaced, cool towel art, mini bar with soft drinks, beer, crisps and chocolate, water/coffee, big and spacious and was pleased to see an iron was provided. Pool: We... More

Was this review helpful? Yes 4
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear Guest, Thank you for choosing our Sandos Caracol Eco Experience Resort as your vacation getaway with your couple. We are very glad to hear that you could experience all the amazing things this resort and the particular select club area has to offer. We want to thank you for taking your time to share this detailed review with us... More

Omaha, Nebraska
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort is a great place for a family with younger children who like to have stuff to do. I have two girls (Ages 10 and 8) and it was a good place for their first trip to Mexico. The Eco tours were all just under a hour so they never felt bored. The liked learning about the jungle, seeing... More

Was this review helpful? Yes 4
Edison, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I booked Cancun cab before arrival. Cost me $100 round trip plus tip. This resort is huge. We did a lot of walking around which is good since at all inclusives you tend to eat a lot. We had booked a royal elite penthouse but when we arrived it was not available so we received a 1 bedroom instead. They... More

Was this review helpful? Yes 2
Dyer, Indiana
1 review
4 of 5 stars Reviewed 4 days ago NEW

This is a great resort for a family vacation. The grounds are beautiful and well maintained, great for nature walks looking for wildlife. There is a lot to do and the workers are friendly. The food is pretty good, it is an all-inclusive buffet though. The good: Wildlife (monkeys and coates), having a cenote to swim in and Mayan ruins... More

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Palm Coast
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Ok...maybe I can say more. This was my girlfriend and I's first all-inclusive resort stay ever...so maybe others reading this can take this review with a grain of salt since we cannot compare it to others. But I know what I love and I loved this place. The staff were extremely helpful and friendly, always smiling and going out of... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We would like to thank you for taking your precious time to share with us and the big community of Trip Advisor, this amazing review were you describe the incredible experience you had at Sandos Caracol. Thank you very much for choosing our Resort as your new regular vacation spot. Every time we hear that we have a... More

Long Beach, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second trip to Sandos Caracol - we joined the royal elite vacation club on the first. Our main reason for choosing to return to Caracol was the wonderful 8 am yoga classes every morning taught by Juan Carlos. If you enjoy yoga JC teaches a beginning to intermediate level Asthanga style yoga. He is good at helping... More

Was this review helpful? Yes 1
Powell, Ohio
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My whole family enjoyed the trip it was fun for everyone there were so many things to do little communication problem though. And we did have some issues with our key cards not working from one day to the next. I did enjoy the food... Make sure you go to the Brazil restaurant yummy.

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Snack bar(95)
  • Main pool(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Playa del Carmen #35 Top resorts Hotel in Playa del Carmen #38 Spa Hotel in Playa del Carmen #60 Family Hotel in Playa del Carmen #76 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
956

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