We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Sandos Caracol Eco Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Sandos Caracol Eco Resort & Spa to your Saves list
Sandos Caracol Eco Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
80%
Ranked #68 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Nikki Z Chicago, Illinois, United States
  • Overview
  • Reviews (6,756)
  • Photos (7,230)
  • Similar Hotels
  • Amenities
  • Q&A (7)
  • Room tips (1,039)
  • Location
  • More
true
Write a Review

6,756 people have reviewed this hotel

Traveler rating
    3,141
    2,223
    776
    374
    242
See reviews for
2708
2346
87
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,039)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My now husband and I booked our honeymoon on the recommendation of a friend and we were not disappointed. We stayed in the Adult area and the rooms were very nice; bed was very nice, pillows were good, clean and cool. Every day we got a cute towel animal and our first night there was very special set up. I... More

Was this review helpful? Yes
Fort Saskatchewan, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We will be returning to this resort in November 2014. I love staying at this resort. The best part about this resort is that you are not in town. The only sounds you here are the animals and the people having fun. I visited this resort in 2013 and I am very excited to see the changes that have happened... More

Was this review helpful? Yes 2
Ontario, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed as a couple in March 2014, second trip (first one was as a family) . We have already booked our third trip ( September 2014) to Sandos Caracol and are counting down the minutes. Have stayed in the family section, as well as the select club. The fact that we have met so many others at Sandos who were... More

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Took my granddaughter there to celebrity her 13 birthday they made it so wonderful the staff was great we had the times of our lives great food and AWSOME shows wii be back my granddaughter is still talking about it

Was this review helpful? Yes 2
Cancun, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is an excellent resort for young kids, my boys are 15 and 11 the 11 year old had a very good time my 15 year didn't enjoy the water so much as to all the different animals and at night loved all the little shopping stands ,we will definitely come again but the next time we will try the... More

Was this review helpful? Yes 2
Wokingham, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Firstly let me state this is a very good hotel to stay at if you have kids. Mine (7 and 10) had a great time, met other kids their own age and enjoyed the freedom and entrainment the resort provided. We booked directly and that is where we initially had problems as we chose the Royal Elite Superior room thinking... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More

Saskatoon, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

beach not the best, rocky. but lots to do for the entire family. Food is decent, room was over looking the pool which was better and newer than the one we stayed in last year. Stayed at other hotels in the area but keep coming back here. It is one of the best for the price you pay. Great for... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you had a pleasant experience; we will share your positive comments with our staff; it... More

Brighton, Michigan
Contributor
12 reviews 12 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just got back from Sandos where we stayed in the adults only section. It was a fantastic trip and a great way to enjoy an adults only atmosphere in a family resort. This was my third trip to the resort and first time in the adults only. Every time I have returned they have made improvements. Grounds are well... More

Was this review helpful? Yes 4
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays. Thanks to the time you have invested in leaving your experience on the trip advisor travel site, lots of other people who are thinking about the Riviera Maya... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Yup ! We're Brits and first time in Mexico. So we maybe have different ( not vast ammounts of food) Cons first - 1 )Pools looking tired and way too hot ( like a bath ) went to the sea - 2) for me the coscktails were syrupy and taste the same , better of going for the shorts top... More

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Resort & Spa, responded to this review

Dear guest, Your comments regarding your recent stay in the Sandos Caracol Eco Resort & Spa are very much appreciated by the entire team of workers you recently met during your holidays. Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will... More

Senior Contributor
46 reviews 46 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My friends and I travel at least a year to an all inclusive resort. We stayed in the adult only section and was pleased that we did. We had a private check in place. It offered an option for breakfast and lunch other than the buffets. There was a private pool for the adults- there was no swim up bar... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Sandos Caracol Eco Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sandos Caracol Eco Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Main pool(95)
  • Snack bar(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Resort & Spa

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Resort & Spa 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, BookIt.com, Tingo, Hotels.com, Caribbean Online Mgt Corp., BookingOdigeoWL, Agoda, Venere, HotelsClick, Priceline and Otel so you can book your Sandos Caracol Eco Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya

7,230 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7180)
Viewed
Room/suite (548)
Viewed
Pool/beach area (1497)
Viewed
Hotel & grounds (1490)
Viewed
Dining (453)
Viewed
Family/play areas (327)
Viewed
View from room (133)
Viewed
Bathroom (76)
Viewed
1:43
Videos (14)
Viewed
Business center/function rooms (20)
Viewed
Other (2622)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Pool/beach area (8)
Viewed
Hotel & grounds (18)
Viewed
Family/play areas (5)
Viewed
Room/suite (12)
Viewed
Dining (4)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Playa del Carmen #33 Top resorts Hotel in Playa del Carmen #40 Spa Hotel in Playa del Carmen #61 Family Hotel in Playa del Carmen #77 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
956

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sandos Caracol Eco Resort & Spa and other travelers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Sandos Caracol Eco Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer