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Sandos Caracol Eco Resort

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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort
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8,329 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chesterfield, Missouri
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

There are s many things to do at this sandos, beach, pools, great food, jungle experiences and music and shows. We loved the animals and birds. even saw monkeys playing and loved the MAya show set about by fire pits, so authentic! great costumes.

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NJ
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

We went in late June of 2015, with our 2 kids (4 and 2.5). This resort had plenty to do for the kids. I will break my review into sections for an easy reading. Staff: Everyone we encountered was extremely friendly and helpful. They all spoke English well. The entertainment team was fantastic. My only complaint was the timeshare guy... More 

Was this review helpful? Yes 1
Omaha, Nebraska
1 review
4 of 5 stars Reviewed yesterday NEW

Resort catered to families. Check in was beyond a nightmare...almost 3 hours with no way to monitor first in line. There were enough pool areas if you didn't want the ocean for swimming. The scuba center was excellent. Food was good. This was a very relaxing vacation.

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Mankato, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed at Sandos Caracol Eco Resort April 20-27, 2015. I have mixed feelings about the resort, he absolutely loved it. Let me just say, the staff were all amazing! Very kind and concerned about the guests. The resort grounds and layout were everything I had expected from reading other reviews. Our room was always clean and... More 

Was this review helpful? Yes 1
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'll confirm one more time that this is the place for a very nice family vacation. It was our first time to Mexico (after three vacations in Cuba) and definitely not the last. There are plenty of activities to do on the site, good food and wonderful people. I found the pools a little too crowded, but there is enough... More 

Was this review helpful? Yes 2
Denver, Colorado
4 of 5 stars Reviewed 3 days ago NEW

Overall as a family resort, this resort fit the bill. The kids loved the mini water park. I would recommend several cans of bug spray (we went through 3) and Benadryl because these are super large mosquitos. The lemurs are everywhere and adorable. The food was really great, especially at the buffets which is a rarity. The drinks were so... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear mleff, Our main goal strives in having a great ambience to satisfy our guests’ requirements; therefore we regret the inconveniences you may have encountered during your stay in our Hotel, since I can assure you that it was never our intention make you feel uncomfortable or unattended. The mosquitoes you mention are a seasonal thing, usually related to the... More 

Cartersville, Georgia
5 of 5 stars Reviewed 3 days ago NEW

We loved the resort. Everyone was so nice and friendly. The kids had a blast and didn't want to leave. It was so neat seeing the animals everywhere. We were steps from the beach which was awesome. My only complaint is the rocky beach area. But other than that we had a amazing trip and we would be back for... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear boyd30, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More 

Las Vegas
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed 6/18-6/25. This resort is built around the jungle, it is hot, humid, and buggy this time of year. I put insect repellent on when I left the room and would touch up through out the day(complimentary repellent lotion throughout the resort). My friend didn't as often and had about 40 mosquito bites, lots of people did. If you are... More 

Was this review helpful? Yes 5
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear nettlestravels, The opinion of every traveler helps us to maintain or in this case to improve experiences in our resort and we want to thank you for your time in leaving us your view on our resort. Thank you for praising the efficiency of our personel. Every staff member makes it their personal mission to provide a first class... More 

Gainesville, FL
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For the first few hours, I was disappointed in the resort - it was so big we found it difficult to navigate, the beach was somewhat rocky and the whole place was a bit, well, natural (meaning, there was more dirt than I anticipated on the pathways and our porch). Some things were outdated. But then we saw the donkeys.... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear littlerazz, We are so glad that you had such a wonderful holiday, and that you particularly enjoyed the eco aspects of our beautiful hotel. It ‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. It´s great to hear that you thought the food... More 

Orange, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I went to this resort with 10 other friends. It would not have been my first choice as we do not have children and this resort allows children. Our friends picked the resort as they have kids. We had a great time. When staying at this resort you feel like you are living in the jungle. Outside... More 

Was this review helpful? Yes 4
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