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Sandos Caracol Eco Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort
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8,519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here in July 2015 after a week in Orlando. Great hotel, but a few negative issues which I'll give below. On the positive side, it is a lovely spot. The place is very green and there are spider monkeys, raccoons, coaties (plus lots of babies) running wild. The room was pretty basic, but ok. However, a long way from... More 

Was this review helpful? Yes 2
Dallas, TX
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

When I read reviews I look to see what people are complaining about and then I decide if I can vacation with those “issue” so I will tell you our experience at Sandos so you can decide for yourself. We look for a vacation spot based off a few things. 1. Kids Club 2. Adult Only Time 3.Scuba Diving if... More 

Was this review helpful? Yes 4
San Clemente, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had an amazing time at Sandos Caracol. We loved the vegan restaurant, the rooms are simple but perfect. The guest services are very helpfull and polite. Our highlight was the daily yoga classes we followed early morning, the yoga instructor Juan Carlos is such a pleasure and a great guide into yoga! He is very inspiring... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here from July 15-21, traveled with my bf and father and we all had a great experience! Much better than expected particularly after reading some of the reviews. 1) Check-in: was fairly easy. When we mentioned that we had booked our room request and dinner reservations with Alan Medina in advance, he went to the back and brought out... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I started vacationing in Mexico a few years back. We have stayed on the Riviera Maya, Cancun, Cabo, and now Playa Del Carmen. What drew me to the hotel was the family atmosphere I had read about on Trip Advisor. This year was the first time we have taken our daughter, who is 7. Regarding the check... More 

Was this review helpful? Yes 6
Sheridan, Wyoming
1 review
5 of 5 stars Reviewed 3 days ago NEW

The yoga instructor, Carlos, is a knowledgeable and inspirational instructor. He provided a high quality class for beginners and experienced yogis. The practice takes place on a beautiful outside deck, in the shade, overlooking a mangrove. The instructor was able to correct issues my sister has been doing in her hometown studio for a year. He also taught us new... More 

Was this review helpful? Yes 4
Cleveland, Ohio, United States
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My best advice is to read all TripAdvisor reviews about this resort so you will be informed on what to pack. The beds were hard and comfortable. Bring your own pillows. We had an upgrade Adult Only-Select Club room included in our vacation package. We had a room with a jacuzzi, which we didn't use. I closed the blinds near... More 

Was this review helpful? Yes 5
Little Rock, Arkansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is not a 5 star resort but we were very happy with our stay. They don't go over anything when you check in so we had to figure out everything on our own. We also found that we should have called in advance and made reservations for restaurants. Since we didn't, we were only able to eat at alacarte... More 

Was this review helpful? Yes 1
Lakewood, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first inclusive resort visit and I loved it. The activities kept me busy plus food and atmosphere were wonderful. Family friendly with a kids free area for adults. Highlight of the stay was yoga with Juan Carlos every morning. Great for beginners and established yogis. Perfect setting over the pond with the turtles coming out to sun... More 

Was this review helpful? Yes 2
Kearny, New Jersey
1 review
4 of 5 stars Reviewed 3 days ago NEW

I just recently visited Sandos Eco with my wife and 2 daughters (8 & 3 yrs old) and we had a wonderful experience. The service was great. The rooms were clean and spacious (deluxe with jacuzzi). They had many activities at the pool and beach every day. The Kids Club was a great feature that gave my wife and I... More 

Was this review helpful? Yes 2
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