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Sandos Caracol Eco Resort

GreenLeadersSilver level
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Sandos Caracol Eco Resort
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9,632 Reviews from our TripAdvisor Community

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Victoria, Canada
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We just came back from our trip 23 till the 30th of January...the resort is absolutely awsome. A lot to do; the love boat ride, all the animal everywhere and the cenote are nice.the food in general is okay; best one was the Brazilian and the steak and seafood. Bartender in the lobby and at the disco were the greatest;... More 

Helpful?
Thank cocorm
Prince Albert, Canada
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had another wonderful stay at Sandos Caracol in January 2016. Our rooms were clean and each day we had new towel art. We found all areas of the resort to be very clean and the staff friendly. The staff are amazing and they do get to know you. We enjoyed breakfast at Los Liros each morning. Samuel, Abneil and... More 

Helpful?
1 Thank Corinne S
Burnaby, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed Feb 1 to Feb 8, 2016. There are definitely some positives about this resort, such as the restaurants (Italian, Japanese, Mediterranean and Vegan), nice beach area (very "eco-friendly" as advertised) and the staff are very friendly and helpful. However, far more negatives for me so that is why I had to rate this resort so low. I wouldn't return... More 

Helpful?
4 Thank luigi_man
Colgate, Wisconsin
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you love nature, this is the resort for you! The grounds are a mix of manicured gardens, mangrove swamp, jungle and of course, beach. There are many trails throughout leading past cenotes, Mayan ruins, enclosures containing rescued animals, rivers and small (man-made, I believe) waterfalls. A bike trail runs through the resort as well. There are many wild animals... More 

Helpful?
2 Thank Deanna-Holger
Bettendorf, Iowa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first time at Sandos Caracol Eco. Yes, they offered us the overview/timeshare pitch after checking in. A simple "We are not interested, thank you" was all it took. I understand that it is their job and the exchange was pleasant. we went and had lunch while waiting for our rooms. We were given rooms across from each... More 

Helpful?
3 Thank aibar2015
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My boyfriend and I visited Mexico for the first time and found a great deal for Sandos Caracol. We arrived around 1 pm and check in wasn't until 3, so we stood awkwardly for around 30 minutes before someone at the desk offered to help us. Once we were helped, we were told our room wasn't ready, but we were... More 

Helpful?
Thank Amelie B
Toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family of four adults had a wonderful time at this resort. It is a beautiful big resort full of nature and greenery. Lot of walking - exercise in an all inclusive is important. This place is not for those who have mobility issues. We had a great time, and would recommend it if you love nature. Is a very... More 

Helpful?
7 Thank Shewana S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Shewana S, Thank you for taking the time to share your detailed experience and feedback with us. We are thrilled you enjoyed your stay with us! This is something that we take great pride in. Again, thank you so much for your kind words and compliments towards our services, facilities and members of our staff who made of your... More 

Oakville, Canada
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We returned from this resort earlier this week, after a one week stay. In short, we had a great time! We received a room upgrade from the standard to the deluxe, which included a massive Jacuzzi tub. The room itself was clean and the maids did a great job of maintaining it and keep the fridge full of drinks. This... More 

Helpful?
3 Thank Sarah D
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Sarah D, Thank you so much for sharing your amazing experience with all of us. We make sure that our customers always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. Hoping to be part of your next memories in the Mexican Caribbean, we will be waiting for your news... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After months of reading reviews, and taking most with a grain of salt (some people are incredibly picky), here is my experience at Sandos Caracol. This place was amazing! The grounds are beautiful. Winding paths through lush foliage, there's something new around every corner. Everything was very clean, but still felt so rustic and comfortable. The staff were all so... More 

Helpful?
7 Thank PurpleMoose77
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear PurpleMoose77, Thank you so much for the five star rating and for sharing this honest review! We are very happy you've enjoyed your time here. Indeed is it a shame that our efforts and regulations are not taken seriously by some, however the goal we have it is something we strongly believe in and we will keep working on... More 

Campbell River, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

There were 35 of us staying at this resort...reason was for my daughter's wedding. The wedding planner was amazing and although the weather decided to uncooperate on wedding day ... Plan B was implemented flawlessly. The dinner was very accommodating to all of our special dietary needs which was impressive. Thank you for an amazing memory. Unfortunately many of us... More 

Helpful?
1 Thank loriryan
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear loriryan, We would like to thank you for taking the time to share your review regarding your latest experience with us. While we are very happy to read your positive comments, we would like to extend our sincere apologies for the inconveniences you had during your stay. We strive to resolve all guests’ challenges with a sense of urgency... More 

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