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Sandos Caracol Eco Resort

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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Resort
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Sandos Caracol Eco Resort
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8,343 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

Really nice place to visit. They have different restaurants , but you need to make reservations in advance. Although, some part of the beach is a bit rocky it is still nice place. They have different shows every night , and all of them are amazing!

Was this review helpful? Yes 1
PNW
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Caracol is geared more to families and kids than the other Sandos resorts but to us that was not a strength. Let me start by saying we have one child that is disabled and in a wheelchair. I did not find this resort to be as wheelchair friendly as Playacar. While there are ramps for most of the places, the... More 

Was this review helpful? Yes 2
San Diego
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me first start by saying this is about the 5th resort my family and i have stayed at in the Playa del Carmen area to give you an idea on my other experiences with similarly priced resorts. This resort was a disappointment on pretty much all levels. I will first talk about the positives of this resort as there... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear tmurph99CV, Thank you very much for choosing Sandos Caracol, as your travel destination. I appreciate your comments and feedback on such detailed review regarding the perception of our services and on behalf of Sandos Caracol Eco Resort, let me offer you the most sincere apologies for the inconveniences you have experienced during your visit. Clearly we did not cover... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Celebrated my wife's 50th birthday here with friends. The hotel was super accommodating in making it a special trip. Reservations for a la carte restaurants are made on site, but I wanted to be sure we had a nice table for the night of the birthday. I wrote to guest relations and was promptly emailed back with reservation confirmation for... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Anmo123, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service. Thanks to the time... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

What a nice property! Our group of 11 was accommodated as requested (different levels of rooms/suites) and the transfers, travel and baggage was all managed efficiently. We had children as young as 3, to an oldster over 60 and we could always find something interesting to do. The place was HUGE. About a thousand rooms, good walking paths and signs.... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Terry C, What a great pleasure is to read such wonderful comments; it’s our pleasure to see that you had a wonderful stay with us! Thank you for such a wonderful reviewing detailing your vacation experience. Your kind words mean more than you know and your feedback has been displayed in the hotel for all our staff to see.... More 

New Berlin, Illinois
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this resort for a week in June. It was fantastic. The workers at this resort were so friendly and helpful. We loved that it was an eco-resort and there were many animals to see. So much is included with your stay at the resort, so I recommend when staying there to take advantage of... More 

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Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Taylor M, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol Eco Resort. It is a pleasure for us to hear that we were able to provide you a delightful stay in our resort and that we fulfilled your expectations. We are glad that our gastronomy, your room as well... More 

Baltimore, Maryland
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Sandos Caracol for 8 days, absolutely loved it! Huge territory with a big assortment of animals (coaties, raccoons, spider monkeys, etc.), plenty of activities, good food and amazing service! The beach was nice (maybe rocky a little bit, but you can always find a clear place to enter). We ate at most of the restaurants (except vegetarian),... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Irinap72, Thank you for the positives comments you have published on Trip Advisor about your recent vacation and also thank you for choosing Sandos Hotels as your holiday destination and is a pleasure that our hotel and our staff have made your stay enjoyable. We are glad that you liked our entertainment activities, cleaning service, the nature of Sandos... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent vacation, we had the best time ever!!! This hotel was awesome I would recommend it to everyone I would like to give a special thanks to Rhina, she exceeded our expectations!! That's the kind of people Sandos has working for them!! Thank you guys for making our vacation that much better!!! Sincerely, The Zambrano's

Was this review helpful? Yes 2
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Leo Z, Thank you for the positives comments you have published on Trip Advisor about your recent vacation. Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service. We have shared your positive comments with our guest service manager Rhina Lantigua and have congratulated her for a... More 

Dallas, Texas
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Booked this hotel via Expedia. Currently (as i write this review) staying for 3 nights in the 'adults only select club'. We arrived late (midnight) on the day of our first stay. We were aware that there would not be any restaurants open at that hour but we were planning to make use of the 24 hour 'snack bar'... 'Salmonella... More 

Was this review helpful? Yes 3
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear JazzydogEJ, We would like to take this opportunity to thank you for having chosen us as your holiday destination. Unfortunately, your vacation has been tarnished for to the situation you comment to us, please let me explain you that our main goal strives in having a great ambience to satisfy our guests’ requirements; we regret that we were not... More 

Chesterfield, Missouri
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There are s many things to do at this sandos, beach, pools, great food, jungle experiences and music and shows. We loved the animals and birds. even saw monkeys playing and loved the MAya show set about by fire pits, so authentic! great costumes.

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear mc, On behalf of Sandos Playacar Beach Experience staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future. Best regards, Miguel Vargas General Manager Sandos Caracol Eco Resort webrelations.caracol@sandos.com More 

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