We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandos Caracol Eco Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sandos Caracol Eco Resort
Professional photos View all
Browse nearby
Sandos Caracol Eco Resort
Add Photo Write a Review

8,515 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    3,980
    2,843
    972
    431
    289
See reviews for
3,426
2,972
112
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,444)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (8515)
  • Mar-May only
    (2648)
  • Jun-Aug only
    (2022)
  • Sep-Nov only
    (1557)
  • Dec-Feb only
    (2288)
All months
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here from July 15-21, traveled with my bf and father and we all had a great experience! Much better than expected particularly after reading some of the reviews. 1) Check-in: was fairly easy. When we mentioned that we had booked our room request and dinner reservations with Alan Medina in advance, he went to the back and brought out... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I started vacationing in Mexico a few years back. We have stayed on the Riviera Maya, Cancun, Cabo, and now Playa Del Carmen. What drew me to the hotel was the family atmosphere I had read about on Trip Advisor. This year was the first time we have taken our daughter, who is 7. Regarding the check... More 

Was this review helpful? Yes 6
Sheridan, Wyoming
1 review
5 of 5 stars Reviewed 2 days ago NEW

The yoga instructor, Carlos, is a knowledgeable and inspirational instructor. He provided a high quality class for beginners and experienced yogis. The practice takes place on a beautiful outside deck, in the shade, overlooking a mangrove. The instructor was able to correct issues my sister has been doing in her hometown studio for a year. He also taught us new... More 

Was this review helpful? Yes 5
Cleveland, Ohio, United States
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My best advice is to read all TripAdvisor reviews about this resort so you will be informed on what to pack. The beds were hard and comfortable. Bring your own pillows. We had an upgrade Adult Only-Select Club room included in our vacation package. We had a room with a jacuzzi, which we didn't use. I closed the blinds near... More 

Was this review helpful? Yes 4
Little Rock, Arkansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is not a 5 star resort but we were very happy with our stay. They don't go over anything when you check in so we had to figure out everything on our own. We also found that we should have called in advance and made reservations for restaurants. Since we didn't, we were only able to eat at alacarte... More 

Was this review helpful? Yes 1
Lakewood, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my first inclusive resort visit and I loved it. The activities kept me busy plus food and atmosphere were wonderful. Family friendly with a kids free area for adults. Highlight of the stay was yoga with Juan Carlos every morning. Great for beginners and established yogis. Perfect setting over the pond with the turtles coming out to sun... More 

Was this review helpful? Yes 3
Kearny, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

I just recently visited Sandos Eco with my wife and 2 daughters (8 & 3 yrs old) and we had a wonderful experience. The service was great. The rooms were clean and spacious (deluxe with jacuzzi). They had many activities at the pool and beach every day. The Kids Club was a great feature that gave my wife and I... More 

Was this review helpful? Yes 3
1 review
2 of 5 stars Reviewed 2 days ago NEW

Ok I will start with the good. The resort is beautiful and well maintained. Property and rooms are clean as can be..no issues there. Beautiful VIEWS of the ocean and plenty of wildlife to view and photograph. Plenty of nice well maintained pools to swim in although if crowds are not your thing then forget about enjoying the pools. It... More 

Was this review helpful? Yes 4
Buckingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was disappointed at the cleanliness and standard of my room. There were children's handmarks on the doors from the previous occupants. The room just needed a good clean. The air conditioner leaked water, the furniture was damaged. Not enough storage space we had to live out of our suitcases, which I don't like to do. The toiletries are provided... More 

Was this review helpful? Yes 3
Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just got back after stayng 10 nights in this Resort with my wife and two boys (aged 6 & 13 months). We had a fab time. The service was Fantatsic and room (a delux junior suit) was Top. The Aqua Park was by far the best in any hotel i have ever stayed in - for the kids o f... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

9,540 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8868)
Viewed
Hotel & grounds (2135)
Viewed
Pool/beach area (1840)
Viewed
Business center/function rooms (42)
Viewed
Dining (644)
Viewed
Room/suite (681)
Viewed
View from room (169)
Viewed
Family/play areas (439)
Viewed
Bathroom (98)
Viewed
1:43
Videos (14)
Viewed
Other (2806)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (616)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Restaurants and Bars (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Hotel & grounds (19)
Viewed
Pool/beach area (10)
Viewed
Family/play areas (5)
Viewed
Room/suite (13)
Viewed
Dining (4)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.5 mi away
The Royal Haciendas All Inclusive
The Royal Haciendas All Inclusiv...
#52 of 201 in Playa del Carmen
4.5 of 5 stars 1,832 reviews
5.5 mi away
Sandos Playacar Beach Experience Resort
Sandos Playacar Beach Experience...
#61 of 201 in Playa del Carmen
4.0 of 5 stars 8,079 reviews
3.2 mi away
BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
#123 of 201 in Playa del Carmen
3.5 of 5 stars 6,252 reviews
Show Prices
Show Prices
Show Prices
7.4 mi away
Occidental Grand Xcaret & Royal Club
Occidental Grand Xcaret & Royal ...
#82 of 201 in Playa del Carmen
4.0 of 5 stars 8,380 reviews
2.2 mi away
The Reef Coco Beach
The Reef Coco Beach
#126 of 201 in Playa del Carmen
3.5 of 5 stars 2,213 reviews
0.8 mi away
Grand Riviera Princess All Suites Resort & Spa
Grand Riviera Princess All Suite...
#102 of 201 in Playa del Carmen
4.0 of 5 stars 4,746 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay