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Sandos Caracol Eco Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Sandos Caracol Eco Resort
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8,678 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Englewood, New Jersey
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very relaxing. There were many mosquitos, as it is an ecoresort. Mexican buffet was the best of all the buffets. The food was much better than other resorts overall. Lively place, great for family or romance as they have a great facility for the kids and and adult only section. I was a little disappointed not to have a tub... More 

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience at the resort with our family. Impressed with the friendliness of the staff and cleanliness. The public bathrooms were cleaned regularly throughout the day and the pool we hung out at was scrubbed every day. Our kids (2 and 4 years old) enjoyed the Kids Splash Park, snorkeling in the cenote, boogie boarding and all... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Better late than never!! I was very nervous about having a destination wedding but Sandos went above and beyond! It was stressful getting to the hotel since I was flying in the day of my wedding (bad idea) but they worked with us. They did my hair and makeup steamed my wedding dress and my husbands tux, my bouquet was... More 

Was this review helpful? Yes 2
Pueblo, Colorado
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A fun resort but too many things need to be repaired or better managed to make it a resort I'd return to. First, great and polite staff. Decent buffet food/selection. Good to better than average specialty restaurants (try the fish in any restaurant or the Salvia vegan restaurant). The main pool was filthy and either a brown/green or brown/yellow color... More 

Was this review helpful? Yes 1
leavenworth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice and clean resort! Staff were awesome, Seve made us awesome bloody Mary's every morning, and Andre made sure our adventures to town were safe. Cesar made sure we had the low down on what shows were going on and fun events like zumba on the beach. We did fun excursions really recommend CoCo bongo in town for an excursion.... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We're just back from a great two weeks holiday. We were in block 72 top floor right next to reception and select club which we used both the pool, cleaner than main pool and the restaurant. Favourite restaurants in evening were Mediterranean and Japan, don't miss this experience. Best buffet in evening for us was international, too warm in Mexican!... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

I would like to extend the most warm regards on behalf of the Sandos Caracol family, and thank you for the time invested into posting your impressions and experiences of our hotel. It fills us with joy to know that you and your family had an excellent time on the two weeks you spent with us and that our facilities... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our family of four booked a room at family section. This was a BIG mistake. First of all, after we paid for our stay, we discovered that family section does not have a 24 hours room service as was advertised on Expedia. Not a pleasant surprise. The room was nothing as pictured online and it was very disappointing. Some of... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Alenushka18 Thank you very much for taking the time to leave us your opinion and your suggestions regarding your recent stay. Indeed we have nine different room types and three different sections in the hotel, and our website shows images of the possibilities to all our future visitors. We apologize if the amount of options may have caused some... More 

Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here with the family last year (June, 2014). Loved every minute of our vacation in this beautiful place. So much to do in this resort.... Food was really good - drinks, were watered down a bit... We upgraded to an Ocean view suite - our room was very modern with king bedroom, living room couch/bed, two bathrooms. Room serves... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear ksu6a77, On behalf of the Sandos Caracol family, I truly wish to thank you for commenting about the experiences lived while staying in our hotel. It fills us with joy to know that you and your family loved every minute of your time while on vacation, and that the facilities, and variety of services exceeded your expectations. We value... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My lady and I wanted to take a nice long weekend getaway and Playa Del Carmen was a place neither of us had been before. We chose Sandos based on the price and the reviews. We stayed in June from Wednesday to Saturday. It was awesome! We both didn't want to leave. The Resort had everything you needed for a... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Guest, I would like to extend warm and cordial regards on behalf of the Sandos Caracol Eco Resort, I sincerely appreciate the time invested into writing your experiences during your stay of our resort. We are really glad to know we contributed to you and your lady having a great gateaway trip, and it pleases me to know that... More 

Playa del Carmen, Mexico
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I stayed there for 4 nights and 5 days is a Deluxe Suite Select Club Adults Only. The resort is great for families with kids (they are going to have a blast) and not so good for honeymooners. We decided to stay in the Select Club Adults Only section. If you don't have kids PLEASE do so,... More 

Was this review helpful? Yes 6
Sandos_Caracol, Director General at Sandos Caracol Eco Resort, responded to this review

Dear Andrea F, We cannot thank you enough for adding such great an detailed review about your stay at Sandos Caracol Eco Resort. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent stay at our resort. Allow me... More 

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