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Sandos Caracol Eco Experience Resort

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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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8,150 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We have recently got back from the caracol and had a fabulous holiday there the staff were really friendly, the jungle part of the hotel was so different and interesting which we loved we did think was more suited for families which we wanted. The evening shows were excellent a lot of effort was put in to them really enjoyed... More 

Was this review helpful? Yes 1
Great Falls, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

My family and I spent our Spring break here with our friends. Great place for children of all ages. Staff was very kind, and helpful Especially the onsite Manger Rina. She went beyond what we expected to make this a memorable trip for my family and friends. The Restaurants were great and resort offered lots of activities for our children.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed yesterday NEW

Overall, I really did enjoy my stay at Sandos. A few things I would change, but mostly it was amazing. Best: the setting. Truly beautiful! It’s spread out, which I LIKE, but some may not. Set in a jungle, lots of trees, and animals. We had coati, raccoons, monkeys and birds of all kinds. You never knew what you might... More 

Was this review helpful? Yes 2
Thunder Bay, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here from May 21st to 28th with our son who is 18 and Sister,Brother in Law and their 2 Children ages 10 and 17. We all had an amazing time in the Cenotes Parasailing Jet skiing and Snorkeling. The food was absolutely amazing ....no complaints at all. Wonderful resort for Families. A big Hello to Alejandro in Customer Services.....sorry... More 

Was this review helpful? Yes 2
Lexington, Kentucky
Contributor
12 reviews 12 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The beach at Sandos playacar is much better but other than that I really loved the adult only select part of Sandos Caracol. At midday you could go out past the rocks and seaweed and their was a nice sandy part of the ocean with lots of colorful fish to look at. Must have been nice snorkeling as many people... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We liked our first visit here. Animals. Trails. Etc. But we bought into it and next visit we got a room we did NOT buy. Room would not even fit my family of 4! Had to bring a cot up for 1kid. They sold me on what was not..the room we looked at or said we wanted! Service was horrible... More 

Was this review helpful? Yes 2
MEXICALI
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for my honeymoon and I really enjoyed the stay! Let's go by categories Hotel appereance: The hotel is very beautiful it is literally in the middle of the mayan jungle, it has natural cenotes, mayan ruins on site and wild life in there, nothing dangerous, such as racoons, coati, cats and many birds. You interact with them... More 

Was this review helpful? Yes 6
Canterbury
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a lovely holiday at Sandos which was helped by the staff and the surroundings. We will be definitely returning to this resort in a couple of years. We also spoke to lots of other holiday makers who return time after time. to Sandos Caracol. We stayed in Select Club for 2 weeks, arrived on 7th May 2015. The... More 

Was this review helpful? Yes 6
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent our honeymoon at this amazing resort!! The reservation restaurants were superb and excellent quality food! So much to do on this very big resort. We thoroughly loved Playa Del Carmen and would love to return again. The staff at Sandos were amazing, Rufo was always happy and smiley he always helped us with local knowledge... More 

Was this review helpful? Yes 2
Newquay, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed here 3 years ago the whole atmosphere was awsome, the weather great, warm seas, very friendly staff, good food, I also had my 60th birthday while we were there, the staff made it an occasion not to forget, also the wild life on the resort, was worth seeing, monkeys, iguanas plentiful, we AI, went on a trip to... More 

Was this review helpful? Yes 2
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