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Sandos Caracol Eco Experience Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,894 reviews from our community

Traveler rating
    3,659
    2,646
    905
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3,148
2,755
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

Just returned from a one week stay and like many of you spent months reading reviews of the resort making sure I had made the right choice for my wife, two 7 year old children and myself. Well if you've made upcoming reservations, or are contemplating making one, you've made the right choice! HOTEL: The hotel itself is the most... More 

Was this review helpful? Yes 4
Chicago, Illinois
1 review
3 of 5 stars Reviewed yesterday NEW

Hotel says they are 5 stars, but they are not. The rooms are in need of updates. The adults only section is at least 1/4 mile from the beach. You pay extra for adults only, but not worth it. Time share in lobby is annoying. Same old two person performance in lobby. Average buffet food - average drinks. Thought I... More 

Was this review helpful? Yes 2
Top Contributor
76 reviews 76 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed here as a last minute winter getaway, for a reasonable price, which made it OK. Would not pay more, and would not come back. Basically it is a standard all-inclusive, with no frills. No reason to stay away if you have a good deal, but don't expect high end. Also millions of little kids- more than any resort we've... More 

Was this review helpful? Yes 5
Wilmington
1 review
4 of 5 stars Reviewed yesterday NEW

This resort is amazing. The monkeys swinging in the trees and little animals running around are amazing. The people are very sweet too and the food is very good. They have all kinds of food from Mexican to vegetarian. The beach is rocky because they have kept it all natural looking

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Saskatchewan, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Travelled with 3 other couples to the sandos for 2 weeks of relaxation Feb 26-Mar 12. check in was short followed by quick golf cart ride to rooms. our requests were somewhat met as in close to beach, but did not have a king bed or ocean view. room was clean and fairly spacious. we had ample hot water and... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

we really enjoyed our stay at Sandos Eco Resort, even if we had an incredible bad weather for half of our stay, we keep a very good souvenir of the stay. We liked the fact that it is split in many houses, many restaurant and in the middle of a parc with lot of vegetation and animals. There are many... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

All inclusive at its best. Great staff made us feel welcomed. Nightly shows are spectacular and the restaurants serve great food including the buffets. Although the beach is a little rocky there are still good spots to cool off and enjoy a nice swim or just enjoy the warm ocean. Love the nature and the forest.

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Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Mukesh C, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol Eco Resort. It is a pleasure for us to hear that we were able to provide you a delightful stay in our resort and that we fulfilled your expectations. We are glad that our gastronomy, your room as well... More 

Nova Scotia, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from Sandos Caracol last night, and I was so sad to leave. We stayed from April 11 - 18th, in the Select Club Adult Only section. Our room was basic, but nice and very clean. Fridge is restocked every other day, but if you run out of anything you can call room service and they will deliver. If... More 

Was this review helpful? Yes 6
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear wfkesben, Thank you for the positives comments you have published on Trip Advisor about your recent vacation and also thank you for choosing Sandos Hotels as your holiday destination and is a pleasure that our hotel and our staff have made your stay enjoyable. We are glad that you liked our entertainment activities, the nature of Sandos Caracol, our... More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying that I might be a little biast because it's hard to let go of a few things that can ruin a trip and if some of these things were done in America it would of been handled quickly. Food: Specialty Restaurants were very nice, not a bad meal at all ( Los Liros, La riviera,... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear JT7173, Our main goal strives in having a great ambience to satisfy our guests’ requirements; therefore we regret the inconveniences you may have encountered during your stay in our Hotel, since I can assure you that it was never our intention make you feel uncomfortable or unattended. Let me tell you that all your comments about the safety are... More 

Hotel Review Summarization

What travelers say

  • Select club(96)
  • Very good(81)
  • Snack bar(55)
  • Main pool(55)
  • Aqua park(25)
  • Royal Elite(15)
  • Steak house(15)
  • Great Place(11)
  • Time share(11)
  • Italian buffet(9)
Questions? Get answers from hotel staff and past guests. Ask a question

8,887 photos of this hotel

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Hotel & grounds (1949)
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Pool/beach area (1724)
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Business center/function rooms (35)
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Room/suite (641)
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Bathroom (90)
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Dining (595)
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Family/play areas (417)
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View from room (154)
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Videos (14)
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Other (2601)

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Amenities (198)
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Beach (34)
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Cenote (15)
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Pool (22)
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Pool Select (23)
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Restaurants and Bars (76)
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Select Adult Only Club Deluxe Room (99)
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Select Adult Only Club Superior Room (70)
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The Hotel (79)

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Pool/beach area (9)
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Hotel & grounds (18)
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Family/play areas (5)
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Room/suite (12)
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Dining (4)
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Other (3)
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