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Sandos Caracol Eco Experience Resort

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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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8,166 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Everything about this place was wonderful. Great food (many restaurants to choose from), great entertainment, a lovely room, excellent staff, and some fun wildlife. Highly recommend the Hero show for some hilarious fun.

Was this review helpful? Yes 2
california
Contributor
16 reviews 16 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband booked a very good deal package at Sandos Caracol Resort through Vacation Express. My first impression of this hotel was very tropical and homey. You are welcomed by friendly staff immediately when you arrived. Ricardo helped us checked-in and explained us all about the resort. The resort is like apartment style. It has 3 stories and depending on... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We have recently got back from the caracol and had a fabulous holiday there the staff were really friendly, the jungle part of the hotel was so different and interesting which we loved we did think was more suited for families which we wanted. The evening shows were excellent a lot of effort was put in to them really enjoyed... More 

Was this review helpful? Yes 2
Great Falls, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

My family and I spent our Spring break here with our friends. Great place for children of all ages. Staff was very kind, and helpful Especially the onsite Manger Rina. She went beyond what we expected to make this a memorable trip for my family and friends. The Restaurants were great and resort offered lots of activities for our children.

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed yesterday NEW

Overall, I really did enjoy my stay at Sandos. A few things I would change, but mostly it was amazing. Best: the setting. Truly beautiful! It’s spread out, which I LIKE, but some may not. Set in a jungle, lots of trees, and animals. We had coati, raccoons, monkeys and birds of all kinds. You never knew what you might... More 

Was this review helpful? Yes 5
Calgary, Canada
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our family (3 adults & 2 kids 3 & 6) stayed at this resort April 12 - 26 and loved every minute. We bought the Royal Elite membership when we visited in 2013. This was our second time booking with our Royal Elite weeks and everything was perfect. I booked our A la carte meals before arrival and requested the... More 

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Thunder Bay, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here from May 21st to 28th with our son who is 18 and Sister,Brother in Law and their 2 Children ages 10 and 17. We all had an amazing time in the Cenotes Parasailing Jet skiing and Snorkeling. The food was absolutely amazing ....no complaints at all. Wonderful resort for Families. A big Hello to Alejandro in Customer Services.....sorry... More 

Was this review helpful? Yes 2
Lexington, Kentucky
Contributor
12 reviews 12 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The beach at Sandos playacar is much better but other than that I really loved the adult only select part of Sandos Caracol. At midday you could go out past the rocks and seaweed and their was a nice sandy part of the ocean with lots of colorful fish to look at. Must have been nice snorkeling as many people... More 

Was this review helpful? Yes 5
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We liked our first visit here. Animals. Trails. Etc. But we bought into it and next visit we got a room we did NOT buy. Room would not even fit my family of 4! Had to bring a cot up for 1kid. They sold me on what was not..the room we looked at or said we wanted! Service was horrible... More 

Was this review helpful? Yes 3
MEXICALI
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for my honeymoon and I really enjoyed the stay! Let's go by categories Hotel appereance: The hotel is very beautiful it is literally in the middle of the mayan jungle, it has natural cenotes, mayan ruins on site and wild life in there, nothing dangerous, such as racoons, coati, cats and many birds. You interact with them... More 

Was this review helpful? Yes 5
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