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Sandos Caracol Eco Experience Resort

3.5 of 5 Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,602 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aylesford, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Well in October we are off for our 3rd visit to this great resort. All of the staff are fantastic very helpful and always kind. Food my god there is so so much to choose from. Rooms are superb Bars are superb Beach and swimming pools Superb. All in all you guessed it SUPERB. Anyone thinking of going just do... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hi to all , I have to post today and let you know if your planning a trip to Sandos caracol ; Do It!!! I have to to arrive to the Resort but I will be there March 3-9 and Alan Medine from the web relation team has been assisting me get my a la carte reservations set and has... More 

Was this review helpful? Yes 5
Jevnaker, Norway
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My whole family (12 people; 2-60 years old) spent Christmas and New Year at this amazing resort. The service was excellent, and if you come here I recommend spending time getting to know the resort before booking too meny excertions. We jumped straight into booking, and was quite dissapointed in the trips, especially to Chichen Itza... But Sandos had so... More 

Was this review helpful? Yes 3
Winnipeg, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

We travelled here from Feb 16 to Feb 24 and booked through WestJet Vacations and got the Royal Elite Superior Room. Travelled with 19 yr old, 16 yr old and 18 month old So here is my first official review. Resort Absolutely loved the resort. They have so much to do and so much to see. Whether its hanging out... More 

Was this review helpful? Yes 9
Lethbridge, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a one week holiday (February 15-22) and had an excellent vacation. This was my third trip to this resort and there is so much to do. Food was always good at the restaurants and the bartenders at the poolside bar and sports bar were friendly. We enjoyed Zumba on the beach with Hugo and his Friday... More 

Was this review helpful? Yes 6
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear 443trish, While extending cordial regards from this “Su Casa” Sandos Caracol Eco Resort, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride... More 

Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were part of a company 4 day trip. Upon arrival were " upgraded" to the Adult Section on the third floor (note: no elevators available). The room appeared nice but we had a hard time getting hot water from the shower, (which sprays out towards the door, and the handle fell off when trying to adjust the temp.) a... More 

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North Chicago, Illinois
2 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Traveled with 3 kids ages 2, 6, and 8. Found the resort to be very kid friendly especially for this younger age set. Was glad I brought a stroller for toddler since it was very stroller friendly with paved paths and ramps everywhere. My 8 year old loved the Xcalacoco shows but my 2 & 6 year olds were very... More 

Was this review helpful? Yes 11
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear gcsg74, On a behalf of the Staff and Management here at Sandos Caracol Eco Resort we would like to thank you for your review. Our main goal strives in having a great ambience to satisfy our guests’ requirements; therefore we regret the inconveniences you may have encountered during your stay in our Hotel, since I can assure you that... More 

Boston, Massachusetts
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I (husband and 2 kids, 10 and 13) just got back from a trip to sandos caracol and had a wonderful time. We had a large room with a nice deck. We loved the idea of the resort - built into the jungle, with a focus of environmental responsibility and exposure to Mexican and Mayan culture. We... More 

Was this review helpful? Yes 11
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Karen O, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol It is a pleasure for us to hear that we were able to provide you a delightful stay in our resort and that we fulfilled your expectations. Thank you so much for the five star rating and the wonderful... More 

Trenton, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at sandos caracol from 9 February -16 February 2015. Certainly a unique property, they aren't lying when they say all inclusive "er". We went with one set of grandparents and our 4 yr old and everyone had a great time. We stayed in a 1 bedroom suite which was adjoining with the grand parents room, which was perfect. We... More 

Was this review helpful? Yes 7
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear JennyHero, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor . Thank you for your comments. Your feed back is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. We would... More 

Brooklyn, New York
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The only regret I have is leaving before we saw Part 3 of the Xcalacoco show. I was surprised how much my 9 and 4 year-old's loved the first two parts. It's truly an amazing resort, with so much to do, you don't really need to go anywhere. We did though because the weather was a bit chilly for the... More 

Was this review helpful? Yes 6
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Milla18, We would like to thank you for your review published on Trip Advisor. It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. We really appreciate you taking the time to let us know we are providing a good service. We look forward to welcome you back next year for your... More 

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Hotel Summarization (Beta)

What travelers say

  • Select club(127)
  • Very good(104)
  • Main pool(76)
  • Snack bar(73)
  • Aqua park(38)
  • Royal Elite(33)
  • Steak house(20)
  • Time share(19)
  • Great Place(18)
  • Standard room(18)

Additional Information about Sandos Caracol Eco Experience Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Experience Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, BookIt.com, Booking.com, Travelocity, Cheap Tickets, Otel, Caribbean Online Mgt Corp., Odigeo and Tingo so you can book your Sandos Caracol Eco Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#33 Top resorts Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#60 Family Hotel in Playa del Carmen
#76 Romantic Hotel in Playa del Carmen

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Beach (34)
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