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Sandos Caracol Eco Experience Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,985 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rotterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Expectations were high based on website, the way it is promoted and presented and the reviews this resort got... I was expecting a great resort (which I would translate in 4* on this site) and possibly even perfect (5*). And the reality is that I do end up at between good and great, but short of a rating of 4.... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

The hotel is old and run down. Rooms don't smell clean, very musty. Beds and pillows are hard. Service for the rooms are a hit and miss. They never seem to fully replace what they take out for towels. The beach is rocky and not what I expected for Playa del Carmen. The beach is also full of seaweed which... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Our group of 8 stayed at the resort for 1 week and we loved it! We all stayed in the adult only section which was a bit of a distance from the beach but the beauty of the resort took away from the distance! Lots to do on the resort for all ages, food was great, rooms were clean, only... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear RaeSlvr21, Thank you for your comments. Your feed back is very important to us. It`s thanks to our guests comments that we can improve our services in order to provide a unique experience and guest satisfaction. It was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the... More 

NS
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sandos Caracol is a beautiful, lush, well maintained resort, which seemed to have something for everyone. I was traveling with a friend/coworker, and we stayed in the Adult Only Section of the Resort, which I would highly recommend for people traveling without children. The rooms were lovely and clean, and the air conditioning a treat during the brief periods... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear finallyNS, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. Thank you so much for your kind comments about our safety, our gastronomy, services and facilities were of your liking. Thanks also for your valued time to make this review... More 

Senior Contributor
49 reviews 49 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This vacation was intended as a surprise for my 70th birthday and so until I got there I did not know where I was going. To be honest, if I was doing the choosing, I probably would not have chosen Sandos Caracol. But what a surprise it was. This resort has been built sympathetically in the mangrove jungle. Everywhere you... More 

Was this review helpful? Yes 5
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Grumpytwo, While extending cordial regards from this “Su Casa” Sandos Caracol Eco Resort, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride... More 

Chateauguay, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

just a short note to give credit to the staff at this amazing resort - all so friendly and readily accommodating. particular mention to the entertainment staff at the Aquafitness pool - very professional and effective to help keep those extra holiday pounds off. Also to Juan Carlos, Yoga Master - what an amazing experience, he was so informative and... More 

Was this review helpful? Yes
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Terry B, On behalf of the Sandos Caracol family, I thank you for commenting about the experiences lived while in our hotel. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Thank you for highlighting the... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is great, specially for families with young children. Every night there s a different show and lots of activities during daytime. Facilities are very nice and very friendly staff. The only thing to think of is that the beach is not the best.. There are rocks and it s not the clearest water you can find in Playa... More 

Was this review helpful? Yes
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Nina D, We would like to thank you for your review published on Trip Advisor. Our resort is an absolute family resort with a wonderful water park, amazing Kids Club, variety of animals, all kind of eco activities, there will not be one family having a boring time in Sandos Caracol Eco Resort. Also do we have an entertainment... More 

South Bend, Indiana
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Sandos Caracol April 20 - 25th. This is a great resort with all kinds of activities. The food at the buffets and reservation restaurants was very good with lots of options to choose from. We ate at the Japanese, Steak and Seafood and Mediterranean restaurant for dinner and the Italian buffet for lunch. The service was great.... More 

Was this review helpful? Yes 4
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Ann F., While extending cordial regards from this “Su Casa” Sandos Caracol Eco Resort, we cannot thank you enough for adding a great review to our list. We appreciate you took the time to share your experience with the trip Advisor community and we are glad to know that we exceeded most of your expectations during your recent stay... More 

Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort is really for those who want to be in the jungle, see nature, and appreciate the Mayan culture. If that is what you are looking for, there is no place better in Playa del Carmen. It's not meant for the 5-star upscale traveller, it's meant for eco-adventure. People who review this poorly often don't get the intent. If... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear PWZ, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service. Thanks to the time... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have only been here 4days and Iam loving it! Very good staff very polite n helpful! I had a very nice taster massage with Zayas and he was very friendly and very good at what he does and brilliant English! I would have to say trips are very expensive for what time you spend on them and the very... More 

Was this review helpful? Yes
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Ayla1989, While using this occasion to extend you a warm greeting on behalf of all members of the Sandos Caracol Eco Resort family, I would like to deeply thank for sharing with us your views, comments as well as constructive criticism related to our hotel services during your recent stay through the guest survey you filled out. At Sandos... More 

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