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Sandos Caracol Eco Experience Resort

3.5 of 5 Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,426 reviews from our community

Traveler rating
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    2,465
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just came back from Mexico, and felt I had to write a review. We had such a great time. Two families, (4 adults, 4 kids) stayed at the Sandos Caracol Eco Resort. Everything we hoped for and even a few pleasant surprises! The food was fantastic, booked right away at the a la carte restaurants (Japanese, Mediterranean, Steak House, etc.)... More 

Was this review helpful? Yes 1
dominoeffect4
1 review
5 of 5 stars Reviewed yesterday NEW

We have been Royal Elite members since 2009. The resort has an amazing staff and great grounds. We originally book at trip in 2009 for our family. What attracted us to the resort was the water park for the kids and the reviews. Through the years the resort has made some updates and continue to work on the rooms and... More 

Was this review helpful? Yes 2
Orange County, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in the Adult Select Club section. First time to this resort and didn't know what to expect. I have stayed at other resorts in the area (12 in all over the last 5 years) and I have to say BY FAR this was the best vacation ever. The resort looks big on a map but actually you can walk... More 

Was this review helpful? Yes 5
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a fantastic week at the Sandos Caracol Eco Resort & Spa. Our wedding was absolutely amazing! We had 66 guests attend our wedding week and we enjoyed every minute of our stay. We chose the Emerald Breeze package and decided to have the ceremony on the beach instead of in the gazebo, which I would strongly recommend. Our... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 11 days at this resort and it was the best time ever. From the bartenders to the people that clean the rooms the restaurants everything in that resort was top notch in my book I recommend this resort to anybody that wants a beautiful time in Mexico.

Was this review helpful? Yes 2
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read how... More 

2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are currently still on vacation and just wanted everyone that is considering the sandos as a vacation destination that's it's a wonderful place! I'm not sure why some people need to complain( over the years I know most people that pick things apart are never happy 😊) we just bought our first timeshare and look forward to spending the... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More 

Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed 2 days ago NEW

Really nice place with plenty of wildlife and an amazing yoga teacher. I've stayed there for 10 days and did yoga for 8 days in the morning. I can recommend this (and the resort) to everybody! Though the food was pretty salty almost everywhere and they put a lot of suger in the cocktails, the nature is amazing and the... More 

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort is amazing, great food, nice hard working people, the grounds are very beautiful and well kept. Being in the jungle surrounded by wildlife keeps you on your toes, always something to see. The romantic boat ride with Jesus was incredible.He was smart, spoke English, made you feel really comfortable, friendly, great guide, very knowledgeable about the surroundings. We... More 

Was this review helpful? Yes 4
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More 

Littleton, Colorado
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just finishing our 7th day at the resort. It's been a wonderful vacation, this all inclusive resort has many strengths and is an outstanding value. You can tell this is a well managed resort, it impacts your experience in many ways. The extensive grounds are immaculate, beautifully cared for and totally spotless. The staff are very friendly, very courteous and... More 

Was this review helpful? Yes 7
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a group of 27 staying here Jan 15 - 22 and I personally this resort. We stayed in the Adult Select Club and enjoyed the "extras" that were provided. We asked for and were given a room facing the pool to avoid the mosquitoes that other reviewers mentioned - great idea! The room was spacious and tended to... More 

Was this review helpful? Yes 7
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Your comments regarding your recent stay in the Sandos Caracol Eco Experience Resort are very much appreciated by the entire team of workers you recently met during your holidays. Thanks to the time you have invested in leaving your experience on the tripadvisor travel site, lots of other people who are thinking about the Riviera Maya will read... More 

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Hotel Summarization (Beta)

What travelers say

  • Select club(151)
  • Very good(117)
  • Main pool(89)
  • Snack bar(83)
  • Aqua park(49)
  • Royal Elite(36)
  • Time share(24)
  • Steak house(23)
  • Great Place(21)
  • CUSTOMER SERVICE(20)

Additional Information about Sandos Caracol Eco Experience Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Experience Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Travelocity, BookIt.com, Expedia, Booking.com, Cheap Tickets, Caribbean Online Mgt Corp., Agoda, Despegar.com, Otel, Hotels.com, Odigeo and Tingo so you can book your Sandos Caracol Eco Experience Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#33 Top resorts Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#60 Family Hotel in Playa del Carmen
#76 Romantic Hotel in Playa del Carmen

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