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Sandos Caracol Eco Experience Resort

3.5 of 5 Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,236 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Windsor, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed here twice. First time was April 2012 and again in May 2014. The fact that we came back to the same resort shows how much we love it here. Food is great, service is great, entertainment is great. Would recommend to anyone.

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have been to Riviera Maya at least 15 times. This was our second stay at Sandos Caracol as we usually prefer to discover new resorts. Our first stay was just two of us. For our second visit we brought group of friends and relatives, total of 13 people. We enjoyed our vacation! Rhina Lantigua arranged everything for us before... More 

Was this review helpful? Yes 1
Ripon, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second trip to Sandos Caracol in Playa Del Carmen. This time we had our wedding there. We arranged everything online & via email with Marine our coordinator & our day was everything we wanted & hoped it would be, down to every detail. They have everything organized down to a T & will make you special day... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More 

Brooklyn, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my third trip to Sandos Caracol. I went with 3 friends, our primary reason was to practice yoga with the amazing Juan Carlos Rios. He is the real deal as a yoga instructor! We practiced every morning with him and it just got better and better. Not only was it an unbelievable workout, it was a mental and... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What a wonderful time we had. Highly recommended. Plenty to do for the whole family. Staff was excellent. Food was wonderful. The free nightly shows were spectacular. We will definitely be going back. We even joined the VIP membership.

Was this review helpful? Yes 1
San Diego, California
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I had the pleasure of staying a week at this beautiful resort as Royal Elite guests. As "Royalty" we were treated as such by the wonderful staff. The food and drink were superb. The hotel is beautifully maintained and is located in lush, picturesque surroundings. Caracol can be, want you want it to be - tranquil or... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read your review and we are sure this has helped many travelers confirm that Sandos Caracol is the perfect hotel for their vacation. We are pleased that you loved it here; we will share your positive comments with our staff; it encourages... More 

ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We came back from Sandos Caracol 2 days ago. We stayed in Royal Elite section in amazing penthouse with large terrace and jacuzzi. Thank you, Mr. Ramirez! Thank you, Alex Nova and all Caracol staff, for amazing vacation! never been anywhere so warm in December and had difficult time adjusting to view of Xmas trees and Santas all over resort.... More 

Was this review helpful? Yes 1
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, Thank you very much for choosing our Resort as your new regular vacation spot. Every time we hear that we have a new member of the Sandos family it feels nothing but rewarding and encouraging for the hard and sincere effort made every day by our 900 staff in the hotel that works every day to make our... More 

Morrisville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This has been our fifth trip to Sandos Caracol, we normally go the end of August and were very surprised at the perfect weather and no bugs in December, this may be our new favorite time to visit. This property is not just for couples but families as well as college students. The kids have their own water park section,... More 

Was this review helpful? Yes
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We are very proud to read that we accomplished to be the perfect place for your vacations and thank you for sharing your opinion on the tripadvisor website. All of our staff endeavour to deliver that personal touch to all guests in the hotel, and we are delighted that you experienced this customised service. Thanks to the time... More 

Moscow
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was a really unique experience. The hotel resembles a small town, because the territory is pretty huge. So the amount of activities is. The jungles are situated just inside the hotel area. Living side by side with exotic animals is the definite advantage. The hotel has many restaurants with a very special serving dishes. Would suggest to see this... More 

Was this review helpful? Yes 4
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, We appreciate the time you have taken to write this positive feedback about your stay in Sandos Caracol At Sandos Hotels we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to know that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest... More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Date: Dec 10-17, 2015 Price: $3,000 CDN Party: 2 adults, 1 child (6 years) There are 2 categories at this resort, the regular suites and the Elite. You can upgrade to Elite for $90 a day per person. We didn’t because for that price, I would have considered other resorts. This is not a 4 Star! You will be greeted... More 

Was this review helpful? Yes 3
Sandos_Caracol, Director de Relaciones Públicas at Sandos Caracol Eco Experience Resort, responded to this review

Dear guest, While using this occasion to extend you a warm greeting on behalf of all members of the Sandos Caracol Eco Resort & Spa family, I would like to deeply thank for sharing with us your views, comments as well as constructive criticism related to our hotel services during your recent stay through the guest survey you filled out.... More 

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Hotel Summarization (Beta)

What travelers say

  • Select club(162)
  • Very good(126)
  • Main pool(95)
  • Snack bar(95)
  • Aqua park(59)
  • Royal Elite(42)
  • Time share(29)
  • Steak house(26)
  • Great Place(23)
  • Standard room(22)

Additional Information about Sandos Caracol Eco Experience Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sandos Caracol Eco Experience Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#11 Business Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#60 Family Hotel in Playa del Carmen
#76 Romantic Hotel in Playa del Carmen

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