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Sandos Caracol Eco Experience Resort

Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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Sandos Caracol Eco Experience Resort
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Sandos Caracol Eco Experience Resort
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7,782 reviews from our community

Traveler rating
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3,097
2,711
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rutherford, New Jersey
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Incredible resort! Stayed with a friend in the "Select Club" section, and the rooms were very nice. We even were able to get free wifi in the room. The a la carte restaurants were pretty good, and the buffet had many options. And if there was something we wanted that was not on the buffet, all we had to do... More 

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Saskatoon, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We were at the hotel in March and it was great. We've been to a number of different hotels in Mexico, Jamaica and the Dominican Republic and this hotel was the best for a family with small children. The kids loved the Aqua park and we went there a lot. The wildlife was great on the resort as well with... More 

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Ottawa, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We were there for Ontario spring break and the weather was outstanding. The room was clean and we never had a need to leave the resort, Great shows every night! The staff in the kids club were great with my kids and for the first time, the kids wanted to go hang with the club. They had some great outings... More 

Was this review helpful? Yes 1
Gatineau, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Travelled 19-26 March 2015 & booked in the Select Club (adults only). There are 2 other sections: Family & Elite (families can stay at both). Select Club worth it for the dedicated exclusive reception, Beach Club House (with bar, small area to eat for breakfast & lunch) & beach area with servers. Always plenty of chairs, also hammocks& loungers. Rooms... More 

Was this review helpful? Yes 1
Lloydminster, Canada
Top Contributor
80 reviews 80 reviews
52 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed yesterday NEW

I am writing this review while we wait for our bus to the airport. We stayed in the adult area and it was excellent! The pool was clean and quiet. Always lots of chairs and towels. The room we had was in building 58 which was a close walk to everything. The jacuzzi tub was big and we enjoyed it!... More 

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Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice place, great service! Just came back from a week there, the food was very good, the room was clean, really nice grounds (well kept). The pool side entertainment was outstanding. The only shortfall was the beach area (too many rocks). We would go back!

Was this review helpful? Yes 3
montreal, quebec
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just came back, March 15th to 22nd 2015, weather was fantastic (has nothing to do with hotel). First the rooms: very clean but a bit outdated, no insonorisation, little fridge refilled everyday, lots of hot water and a 5 gallon water bottle in the room to drink and brush your teeth. Restaurants: Forget the Italian very fade... La Riviera is... More 

Was this review helpful? Yes 8
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear HuppeMontreal_Quebec, Thank you for the positives comments you have published on Trip Advisor about your recent vacation. We would like to apology that your stay was not up to your expectations. Our team works very hard to ensure our facilities and services are superior to be the best hotel around. Your satisfaction is our reward; we really appreciate you... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Landscaping and grounds- 5 ***** Service - 5 ***** (Everywhere on resort) Beach - 5 ***** Ocean- 3 *** Restaurants- 4 **** Rooms (Adult)-4**** Gym-5***** Locatiion-5***** Nature-5***** Scuba Libre-5***** (Diving professionals) There really is nothing to complain about this resort everything is excellent , They Advertize a 4 star and that is what you get and more .. So it's... More 

Was this review helpful? Yes 2
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Paragon_cdn, We really appreciated your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It ‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. Your opinion is very important... More 

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our family of four (two parents, a seven-year-old girl, and a four-year-old boy) just spent five days at Sandos Caracol. Since there are thousands of reviews already, instead of being comprehensive I’ll just interview myself on a few topics. Q: Did you like being at an all-inclusive resort? A: We’d never tried this before and I did not really know... More 

Was this review helpful? Yes 11
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear Ferrites, While extending cordial regards from this “Su Casa” Sandos Caracol Eco Resort, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations, thank you for recognizing our hard working staff. I am filled with pride... More 

Forsyth, Montana
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We recently returned from Sandos Caracol. We chose the "Select club" as we were not taking children. The reviews and explanation of this resort is this is an adults only. This is misrepresenting. If you want adults only, do not stay here. We had previously stayed at Sandos Playacar, which was top notch with our kids. We assumed same brand,... More 

Was this review helpful? Yes 7
Sandos_Caracol, Director General at Sandos Caracol Eco Experience Resort, responded to this review

Dear 760missd, Thank you for taking the time to post a review of your recent stay at Sandos Caracol Eco Resort We would like to apology that your stay was not up to your expectations. Our team works very hard to ensure our facilities and services are superior to be the best hotel around. About the food we have 8... More 

Hotel Review Summarization

What travelers say

  • Select club(107)
  • Very good(89)
  • Snack bar(65)
  • Main pool(65)
  • Aqua park(31)
  • Royal Elite(23)
  • Great Place(18)
  • Steak house(18)
  • Time share(14)
  • Entertainment staff(11)
Questions? Get answers from hotel staff and past guests. Ask a question

8,769 photos of this hotel

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Hotel & grounds (1926)
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Pool/beach area (1703)
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Room/suite (629)
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Dining (587)
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Business center/function rooms (34)
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Family/play areas (409)
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Bathroom (88)
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Amenities (198)
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Beach (34)
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Cenote (15)
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Pool (22)
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Pool Select (23)
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Restaurants and Bars (76)
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Select Adult Only Club Deluxe Room (99)
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Select Adult Only Club Superior Room (70)
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The Hotel (79)

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Pool/beach area (9)
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Hotel & grounds (18)
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Family/play areas (5)
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Room/suite (12)
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Dining (4)
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Other (3)
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