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The Reef Playacar

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Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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The Reef Playacar
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2,420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St Thomas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second trip to Playa Del Carmen our first to the Reef . This was a charming little hotel with great rooms and a wonderful property . Beach was beautiful with lots of area for sitting and lounging , this year through no fault of any one the sea weed was bad but the staff were diligent about... More 

Was this review helpful? Yes 1
ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

When we arrived at The Reef it was early morning so our room was not ready till 3:00pm which is regular check in time. Christian the concierge was very friendly and helpful he went over the map so we would know where everything was. The beach at The Reef was incredible, but that's the best part of the whole hotel!!!... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 1 week ago

We just got back from the Reef. The hotel rooms are outdated and dirty. The all inclusive food is of very low and poor quality. Location is very nice though. Beautiful beach. The concierge service, Miguel Angel, was ineficient. We asked for a king room and gave us a twin bed. When asked to move, Miguel Angel assured us they... More 

Was this review helpful? Yes 6
Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our 3-day all inclusive stay was cut short by 1 day. We called ahead and were assured we would be charged for only 2 days. We arrived 24 hours late and our room was not ready. We hung out by the pool until around 4PM when we were able to enter the room -- 28 hours late. To top it... More 

Was this review helpful? Yes 3
Burnaby, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a gated community with other hotels and a shopping plaza that increases your safety on your holiday. At night they're are a number of security personnel all around including eyes on the beach if you care for a midnight stroll. You are within walking distance to a golf course situated in the complex. The hotel is... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here week of March 25th very welcoming staff however time share people when u check in confuses you with u thinking their genuinely there to welcome u, other then that great beach pools location close to 5th avenue however buffet food could be better and the Italian restaurant was not good. We upgraded our wrist bands at arrival and... More 

Was this review helpful? Yes 2
North Vancouver, British Columbia, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

this resort was a let down. We stayed in Dec 2010. Rooms are very old and run down with old huge tv's and stinky everything. Our room door had been kicked in and was sort of repaired, the maid closet was right outside our door and we could hear them like they were in our room. The grounds keepers chatted... More 

Was this review helpful? Yes 3
Las Vegas, Nevada
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our 6th annual return to the reef. We really enjoy the small resort where the staff is happy and treat us like family! The Beach was beautiful although this year we had a seaweed problem. The grounds were beautiful, rooms clean and comfortable, food was ok.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Halifax, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to The Reef Playacar to attend our niece's wedding and for sun and beach. Our flight was delayed with a arrival at the resort around 4:00 AM. The hotel staff got us checked in very quickly and were well organized. We had requested a room on the ground floor but were given one on the second floor. The... More 

Was this review helpful? Yes 1
Battleford
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We selected this resort because it was close to 5th Avenue and because the couple with us did not do well with too much sun -- the gardens and trees looked like what the doctor ordered, and they were. There was a great beach, even with the seaweed which was not the fault of anyone -- it floated in on... More 

Was this review helpful? Yes 1
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