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The Reef Playacar

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Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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The Reef Playacar
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2,666 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Patton, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Overall it was a very good trip. The only complaint we had was we booked three rooms and two of the rooms the air conditioner wasn't working as good as it should have. The staff at the reef did their best to make her stay as special as I always do, expecially Willy,Humberto at the swim up bar, Daniel at... More 

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Was this review helpful? Yes 1
Muncie IN
1 review
4 of 5 stars Reviewed 5 days ago NEW

I visited The Reef Playacar for my honeymoon. My husband and I were very happy with the overall resort and amenities included. The staff was friendly and helpful and the rooms were clean. The ONLY complaint that we had was regarding the marina. On our last day we decided to pay for a catamaran trip with a guide. IT WAS... More 

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Was this review helpful? Yes 1
Santa Rosa, California
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was very nervous about this trip knowing that the seaweed problem was a major issue on the usually pristine Playa Del Carmen beaches---and yes, it is unsightly. The first day the beach was clean and lovely, however by the second day the beach was transformed by mounds of seaweed. The Reef Playacar has workers out all day raking it... More 

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

I love The Reef Playacar!!! The staff and accommodations are great! I was a bit taken back with the new time share reps that were there and how there were little to no day activities at the resort. We will for sure return :)

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3 of 5 stars Reviewed 1 week ago NEW

My boyfriend & I just returned from our 7 day, 6 night stay at The Reef. This was my first all inclusive trip & our first trip together. We were nervous about staying here after reading some of the reviews, but overall thought we got our money's worth. The staff was the most amazing part of this resort, by far.... More 

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San Diego, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Before I break down my review, I’d like to thank the entire staff at Playacar. Every single employee was courteous and greeted us each time with a smile. My wife and I celebrated our honeymoon here for 7 night’s mid-July. Weather was extremely humid during this time. TRANSPORTATION: We booked private round trip transportation directly through hotel. We were picked... More 

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Albuquerque, New Mexico
3 of 5 stars Reviewed 1 week ago

They worked on our building the entire time starting at 8am. There was no sleeping in late nor was there any quiet time for an afternoon nap. Vacations are supposed to be restful. They did not move us. Our room had an ant problem. Beaches were full of seaweed although the pictures showed no seaweed. Food selection was very limited.... More 

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Los Angeles, California
4 of 5 stars Reviewed 1 week ago

The resort is nice and family friendly. The staff is very friendly and attentive. They serve yummy gelato and Mexican coffee in the afternoon. The property has two restaurants, and the food is good - not the best, but good.

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Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been to The Reef, and have thoroughly enjoyed ourselves with the size of this resort. It is small enough to be extremely comfortable navigating around the resort, but large enough to have numerous activities and relaxed atmosphere! The staff are extremely helpful, happy and also knowledgeable about the area as well as Playa Del Carmen. We will be... More 

Was this review helpful? Yes 1
Houston, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I would have to say our experience was good..we stayed 8 days and 3 of the days we were on tours but the rest we had fun relax time food was good but basically same everyday..snack bar was great but a little unorganized in regards to ordering and receiving your food. .the shows were good but seating was limited..had to... More 

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Hotel Review Summarization

What travelers say

  • Snack bar(38)
  • Ice cream(24)
  • Very good(19)
  • Italian restaurant(18)
  • Time share(10)
  • Lounge chair(9)
  • Rooms are clean(6)
  • Other resorts(5)
  • Air conditioner(4)
  • Very nice(4)
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