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The Reef Playacar

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Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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The Reef Playacar
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2,492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Littleton, Colorado
1 review
4 of 5 stars Reviewed yesterday NEW

Love the hotel and everything it had to offer, except for the quality and variety of the food. I am usually not a complainer, as I am not a big foodie, but the selection and overall variety was not there. Seemed like they just used the leftovers from the day/night before and just changed up the ingredients a little. Did... More 

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Grants Pass, Oregon
1 review
5 of 5 stars Reviewed 2 days ago NEW

Within walking distance of nearby Playa Del Carmen, this is a great place to stay. We went here for our son's wedding. They made a great choice and it could not have been a more beautiful location. The resort offers Great accommodations and the food, and countless drinks were excellent with more choices then you can make. The staff was... More 

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New Braunfels, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a very relaxing stay here! For the most part, staff is friendly. We were hassled somewhat when wanting to exchange our money at one point, they wanted passports but didn't ask the time before that for them. One employee was VERY pushy trying to inform us of all the activities offered there. Other than that disapointment, rooms were clean.... More 

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New Berlin, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Recently returned from a family vacation at the Reef(2 adults and 2 college students). We stayed in a timeshare suite so I can't comment on a regular guest room. Overall I would rate the resort a little less than average. On the plus side the majority of the staff are friendly and helpful. The swim-up bar pool and the guest... More 

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Massachusetts
1 review
3 of 5 stars Reviewed 4 days ago NEW

First impressions mean a lot. When we arrived at the Reef check in was fast and efficient. Staff was friendly and helpful "if they could understand English or you spoke fluent Spanish". Communication could be a barrier at times as most of the daily cleaning crew knew no English. The feel of the resort was a lush tropical feel with... More 

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My family and I have stayed at multiple resorts in the Cancun/Playa area over the years and this was by far our least favorite resort of them all. The beds were so uncomfortable I could hardly sleep for 10 days there. The food was below average with not many choices. The entertainment team was non existent except for the 10... More 

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Travelers are raving about these Playa del Carmen hotels

Menomonee Falls, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I brought our three adult children to the Reef for a 10 day vacation. I loved the resort. The beach was awesome, the drinks were great and the staff was excellent. The proximity to 5th ave is a added bonus. No taxis needed. I would definitely and will go back to The Reef!

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Vancouver, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Checking out today after a week of pure enjoyment. I cannot say enough good things about the resort. Great food, great room, and even better staff taking care of me and my family. I will be back soon.

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Baltimore, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is the first poor review I have written for any place. Stayed in building 500. Bell hop took almost 20 minutes to show up to take the bags to the room. Mini fridge empty on check in, took 2 trips to the front desk and 2 days to get it stocked. Mattress leaning against wall in hallway for 30... More 

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Buffalo, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I honestly don’t even know where to begin to tell you how amazing The Reef Playacar was. We just returned like three days ago and I already want to go back, call me crazy but I already started planning to return back there next year. Everything was perfect from the room, to the food, to the activities. The view was... More 

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