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The Reef Playacar

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Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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The Reef Playacar
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2,726 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I read the reviews before hand and I failed to listen to them. I learned my lesson. All the bad reviews that I read were very true. I don't know which was worse, the terrible rock hard mattresses that you can feel the springs on? ...or the food that was barely edible. Most of the meat was very questionable looking... More 

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Dallas, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

The staff were friendly. The food was horrible. The Dive shop made everything almost worth it. Best dive team I've ever had the pleasure of diving with. It's sad they're attached to such a horrible resort. The other reviews are real!

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Travelers are raving about these Playa del Carmen hotels

Olympia, Washington
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I decided to take an impromptu trip to PDC in May of this year after we both lost our jobs. We booked on a Sunday and left that Friday for 12 relaxing days at The Reef! This trip was much different than our previous Mexican vacations. We REALLY just needed some R&R and time to regroup. We... More 

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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 4 days ago NEW

Outdated rooma bit in a Beautiful place and beach, and the staff is fantastic!! I wish they have explained me the differences in the bracelets colors and the options to upgrade at check in though.....

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

If you are looking for a 5-star resort, this probably won't be your best choice. However, if you are looking for a very clean, family-friendly resort located right next to the beach, then The Reef Playacar is one your best choices in the area. The stuff was very friendly and eager to help, the rooms spacious and clean, there was... More 

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Chateauguay, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was not very impressed with the accommodations. The room was less than average, but was told that because we were on a Pay & Buy package this was to be expected. You would think it would be the opposite. Food was good, but was not crazy about the buffet layout. Service at the buffet dinning room and the lobby bar... More 

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Was this review helpful? Yes 1
Hampshire, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great hotel. Staff was friendly and love the view! All inclusive was a great way to go. Hotel was clean I would recommend to couples and families. The only negative thing was the 90 mins wasted trying to sell the timeshares. But other than that it was incredible !

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Was this review helpful? Yes 1
Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Reef Playacar is a fairly small, unusual resort. There are other resorts in the area that are more luxurious, but we loved the "jungle atmosphere" of the Reef. The drinks were good, and the beach bartender was amazing. He remembered our names and our drinks of choice every day. Our room was nice and big, and while a little... More 

Was this review helpful? Yes 3
dallas, tx
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Went for a destination wedding/vacation and it was nothing but a nightmare from day one. Management is so laid back, even for Mexico standards, that the employees do not care about their job. Is a joke! The hotel lost power in the kitchen as well as some of the buildings the rooms are in. It took 3 days to get... More 

Was this review helpful? Yes 2
Sewell, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I will start with our arrival - we arrived before the check in time of 3:00 pm, around 1:30 pm. We waiting in the lobby, which has no A/C, a rep from the hotel was trying to get us to go to a meeting about their timeshares. We had no choice to listen to him since we were stuck waiting... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Snack bar(38)
  • Ice cream(24)
  • Very good(19)
  • Italian restaurant(18)
  • Time share(10)
  • Lounge chair(9)
  • Rooms are clean(6)
  • Other resorts(5)
  • Air conditioner(4)
  • Very nice(4)
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