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Reef Playacar

3.5 of 5 Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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2,273 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Foley, Alabama
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I are time share owners of another resort in Playa del carmen and will be staying at The Reef for the first time and also have friends from England that are owners of the same resort we are meeting us at The Reef . It will be our first time in playa to stay at another resort... More

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Kansas City, Missouri, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hard beds, mediocre food, limited times for food. The food was pretty disappointing. They offered almost the same meals every day. We always had to check the times since restaurants were constantly closed. We even got kicked out of the VIP area that we paid for because the owners were coming and we were in their seats.

Was this review helpful? Yes 2
Bogota, Colombia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to the Reef on my honey moon. Let me start saying that was an awesome time. The whole atmosphere was fantastic. The idea of a rustic style, the wood made bridges and all vegetation inside the hotel makes me felt like in real Mexico. You can spot even birds and other animals; it´s just beautiful. Staff were incredible... More

Was this review helpful? Yes 2
South Bend, IN
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel and staff are great. The entertainment commity needs 100% improvement. Having stayed at various hotels in the same area, I must say that its location and general ambiance was well within our expectations. The major problem was the entertainment staff. There was little or no interaction with the guests. They seemed more interested with meeting at the towel... More

Was this review helpful? Yes 4
Peterborough, Ontario
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the REEF, last February 2014, for the 18 th time and is still our home away from home.We made a trip with Gray line to the ruins of Uxmal and stayed at the Hacienda in Uxmal. Highly recommended ! ( If you are interested in history and archaeology) Our stay at the REEF was very relaxing and... More

Was this review helpful? Yes 5
Weymouth, Massachusetts, United States
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed at the Reef Playacar last year and had a great time. It wasn't until we stayed at another all inclusive (in another country) that we realized what a gem this place is. First off, the food at Reef Playacar was excellent. We never got sick, and there was always delicious and fresh options to choose... More

Was this review helpful? Yes 9
San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We went for a family wedding and this is the hotel the couple picked, although the wedding itself was somewhere else. The hotel was very nice, the food was good, and the staff provided great service. The management seemed to have issues with changes in location of where meals would be served with no good information being supplied to guests.... More

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Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Reef October 26th-31st for our honeymoon. We really loved being there and though the property was stunning! Upon arrival, a very nice man named Manolo brought us wine and explained the layout of the resort and different amenities offered. He explained the wifi prices, but we were not worried about it because who... More

Was this review helpful? Yes 5
Cozumel, Mexico
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

1st of all, there is no sign outside so unless you ask people where exactly it is you won't find it. spent 15 minutes driving about. Then checking in, they were rude, we didn't have a printed receipt, so I had to go on my computer to get my e-mails, but the internet is not free so I had to... More

Was this review helpful? Yes 9
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Awsome vacation came for my birthday had an asome thd room was nice great staff ice dream was great the lay out was nice small eady to get to everything nice and relaxinb will be returning in jan eleven weeks cant waite oh location is perfect you can walk up and shopping go to star bucks no one botheres you... More

Was this review helpful? Yes 1
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear brenda p, Thank you for taking the time to write this review of your vacation in our resort. We really appreciate your nice comments about our friendly and helpful staff and our relaxing atmosphere. Please contact us before you arrive, so you will receive a little surprise from the hotel as our repetitive guests. We are looking forward to... More

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Additional Information about Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
Number of rooms: 200
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico

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