We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 198 Playa del Carmen hotels

Reef Playacar

3.5 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Hotel website
Hotel amenities
Offers & Announcements
Free WIFI
Reef Playacar

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com Booking.com Travelocity
and 9 more sites!
70%
Ranked #97 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 1 week ago
Tovsen Saint Paul, Minnesota
Write a Review

2,070 people have reviewed this hotel

Traveler rating
    614
    786
    313
    202
    155
See reviews for
441
766
35
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Saint Paul, Minnesota
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Champagne right when we walked in the door! Had are room ready in no time, the room was clean, smelled nice, it's perfect for a week long stay. Food was good, I would suggest the Italian restaurant at least twice during your stay, but the buffet is great too. Staff is very friendly and is always smiling. Avoid the sales... More

Was this review helpful? Yes 2
Salt Lake City, Utah
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had high expectations for this hotel because all the online pictures looked so good. We were not disappointed. It was Beautiful. It is an older hotel, but very well maintained. The grounds are very impressive. The rooms overlook a beautiful jungle. ALL the staff were awesome. We couldn't have asked for any nicer people. The food is good. About... More

Was this review helpful? Yes 3
Amherst, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived March 27th -April 3rd, we were a group of 6, and we all had a fabulous time. The rooms were spacious, clean, and comfortable. Food is a great variety food at the buffet, snack bar, evening dinner. The location is in walking distance of 5th Ave. we all when down a number of times. I found the people... More

Was this review helpful? Yes 2
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear guests, Taking the time to write this review is really appreciated by us and other future guests. It is always great to read different impressions. You gave a lot of compliments to certain staff members and to certain locations like Nicos bar. All this will be carried on to the right persons. Moreover it is great to hear that... More

Quispamsis, New Brunswick
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful time at the reef the week of March 9th. As always the surroundings were wonderful and it goes without saying the people are fantastic. I have to thank Humberto whom year after year makes our time fantastic with his awesome drinks at the swim up bar and going out of his way to make us feel... More

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, ´thank you for taking the time and writing this amazing review about our hotel and your stay here is March. We are happy to hear that you came back for the third time already and of course we hope to see you more often. That the hotel was all booked when you were planning to come again is... More

Frederick, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled to Reef Playacar for the 2nd time in a year. This time, I was with my mom, 17-month-old daughter and 2 best friends. I have to say that the first visit was better hotel-wise but staff-wise it was just as wonderful as my first visit last year. As always, Willy greeted us with his great smile, and many... More

Was this review helpful? Yes 1
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, Thank you for taking the time at home after your vacation with us and putting your experience in words. We and future guests appreciate it. It is always great to hear when guests return to our hotel and happily you are planning on returning again. Furthermore you mentioned a few staff members and we will make sure they... More

Stockdale, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at The Reef Playacar for our honeymoon and received excellent service. Everyone was very friendly and helpful. They even knew us by name. The only complaint that we would have is that the beds were a little too firm for our liking but that is just personal preference. We loved the property and the staff... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, We are so happy to hear that you enjoyed your special time here with us and it is really appreciated that you share this experience with us and other guests. Indeed the staff is a great resource of our hotel and they are very enthusiastic and hard working to make a great experience for all guests. Furthermore thank... More

East Meadow, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The wife and I took a chance at this place last year and I must say, it was fantastic! So fantastic we came back again with another couple this year. We ALL loved it. The staff was friendly, professional and courteous and we are already looking to book next year, with more couples. Some of the noteworthy friendly faces -... More

Was this review helpful? Yes 2
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, We are happy to hear that you returned to the Reef for your second stay and that you shared this experience with friends of yours. We are happy you shared this experience with us. It is so appreciated to hear all these compliments about the food, the staff, the rooms and the grounds. Thank you for this. Moreover... More

La Habra, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We loved the reef but I can't believe we had to pay for wifi services!! Now days there is wifi everywhere! A hotel like this should have complimentary wifi...the staff was very friendly and willing to help all the time.

Was this review helpful? Yes 2
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear guests, We appreciate your time to write this respond about our hotel and your experience with us. Thank you. We are happy to hear that you enjoyed your staff and that you were very satisfied about the staff performance. Regarding the Wi-Fi, it is now available for free if you book a superior premium room on the hotel its´website.... More

Groveland, California
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Reef sales organization will try to sell you a timeshare in their great resort and that they will have Resort Marketing Solutions (RMS) (or some successor company which is of the same ilk) market the weeks you purchase for $2,000 per week guaranteed. That is basically untrue. The RMS representatives in the US told us when we returned that... More

Was this review helpful? Yes 3
Milton, Vermont
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to the Reef Playacar 6 times now, and you can guess from that I like it. The resort is just the right size to have everything but not be too large like the one next to it. Lots of fun activities such as beach volleyball, pool volleyball, bocce ball on the beach, shows, etc. This resort also... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear guests, Thank you for taking the time at home and reviewing your vacation with us and future guests, it is much appreciated. It is always great to hear from repetitive guests that they enjoy coming back every time and 6 times are a lot. Thank you for being so loyal to our hotel. Furthermore thank you for the compliments... More

Been to Reef Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reef Playacar

Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
#63 Family Hotel in Playa del Carmen
#85 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
Official Description (provided by the hotel):
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food, domestic drinks and a variety of international drinks included, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, BookIt.com, Tingo, Venere, Priceline, TripOnline SA, getaroom.com, Hotels.com and Agoda so you can book your Reef Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Reef Playacar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Reef Playacar to your Saves list