Stayed there March 28th to april 4th 2013.Stayed on the 3rd floor facing the inside of the resort Room 1732. Very clean resort and room was just okay. Needs updated.But I did not go on vacation to stay in my room. I loved the jungle feel of this resort. The resort is compact which I like because you get more... More

I purchased a deal via Living social for 5 nights and have been trying for 2 weeks to book a room with zero success. Their US number does not work,and I've had to call international several times to a constantly busy dial tone. After emailing every possible email on their website, I finally got their director to respond. She forwarded... More

Arrived on June 1st late in the evening in a horrible rain storm. When we arrived at the resort they gave us towels to put over our heads to take us to our room in the pouring rain.The resort is not on flat grounds so it is not like a golf cart can pick you up that can drive you... More

I read reviews for over a month so I thought I had a pretty good idea of what to expect when I arrived. However at first sight the resort left me wondering if I made a bad choice. Not because it was dirty or run down because the staff there really does an amazing job keeping it clean. We have... More

First, I can't believe this hotel is not higher in the rankings. My parents and 6 month old baby and I went for 5 days Memorial Day week and can't say enough kind words about this place. We come to the Riviera Maya for the water and we pick a hotel and come back over and over because of the... More

My husband and I stayed here the first week of May. We had a wonderful experience and would not mind going back again.I had a lot of questions prior to going that I couldn't find answers to. I am going to include a very in depth review. Be prepared :) Travel: We used USA transfers to get to/from the hotel... More

Great hotel for the price and location. You can walk to downtown in 20 minutes, or better yet take advantage of the free bike rentals. An upgraded wristband is highly recommended, it gives you access to premium bottles and the beach bar. Food was mediocre and didn’t change much from day to day, but if you’re creative there’s plenty to... More

The whole vacation was made by the amazing staff. Mary Rodriguez at chiulavista breakfast buffet was unbelievable she had our drinks on the table before we could even order them and say good morning to her. She has the best customer service I have seen in a while I would stay at the reef because of her and the other... More

This was our 4th time at "The Reef" and it just keeps getting better! The location, the beach and the employees are the best there is anywhere. The food was very good, especially Botticelli's . I can't understand how any one can complain about this place. There is nothing to complain about! It's only been 3 days since we were... More