As soon as we walked in the door we were approached by 3 different men to get our bags, get us drinks, and one man introduced himself as our hotel representative. Before giving us the room keys he had us sit and talk to him about different activities that we could buy from him at a lesser cost than other... more

We stayed at the Reef May/June 08 and would not hesitate to return . The food , drinks staff , entertainment and overall atmosphere was brilliant . Disregard any bad revues as some people make a career out of whinging . Hooray for Jorge , Eddie and the rest of the staff ! more

Great Hotel, we had no complaints and really enjoyed ourselfs, friendly personal and i give two tips: get a massage at the spa because that really relaxes and get a tan with the tanning specialist! He helped me really good when i was burned and he's honest and gives you good advice. The sun is burning really hard over there,... more

First, I need to say that some of the reviews on this website were so off! I don't know if some of these people are either completely stuck or just feel the need to complain about everything. If that's the case, spend a few hundred bucks more and go somewhere else. I can't understand why you'd want room service when... more

Well upon arrival they acted as they were going to check us in to the hotel though they then said they had overbooked the hotel/room we booked. They said that we could stay across the street for a night until they had a room for us. They said it was part of the reef hotel but really is called Paseos... more

i was so dissapointed by the service of staff at the reef. The resort it self was beautiful but i couldnt enjoy by stay there. On my second day i fell down the lobby stairs due to the rain. i strongly recommend anybody who stayes there to be extra careful when walking around the resort its very slippery. the staff... more

We arrived at the Reef on Wed, 7/21. First impression. BEAUTIFUL. Resort is gorgeous, food was great, grounds well kept. Then the nightmare began. There was a total of 26 people in our group split among 7 rooms. 3 out of the 7 rooms had major thefts. I had 150 dollars stolen one day, 20 dollars the next. 2 other... more

This was my second visit to The Reef and I enjoyed it even more....especially because of the extended beach,,,,that the whole playacar area has now. The staff was wonderful, rooms were clean, and the food was good. I would recommend this hotel to everyone , no matter what your age is.....It's not as big as the other resorts in the... more

We stayed at the Reef July 8 through July 11 2010. I was traveling with my wife and two children 15 and 12. We had a great time! Hotel: The resort was beautifully landscaped with lots of foliage and sort of a jungle feel. It was well maintained and very clean. We arrived at 11:30 (4.5 hours before check-in time)... more