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All 198 Playa del Carmen hotels

Reef Playacar

3.5 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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Reef Playacar
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Ranked #97 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
Tovsen Saint Paul, Minnesota
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Saint Paul, Minnesota
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Champagne right when we walked in the door! Had are room ready in no time, the room was clean, smelled nice, it's perfect for a week long stay. Food was good, I would suggest the Italian restaurant at least twice during your stay, but the buffet is great too. Staff is very friendly and is always smiling. Avoid the sales... More

Was this review helpful? Yes 1
Salt Lake City, Utah
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had high expectations for this hotel because all the online pictures looked so good. We were not disappointed. It was Beautiful. It is an older hotel, but very well maintained. The grounds are very impressive. The rooms overlook a beautiful jungle. ALL the staff were awesome. We couldn't have asked for any nicer people. The food is good. About... More

Was this review helpful? Yes 1
Amherst, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived March 27th -April 3rd, we were a group of 6, and we all had a fabulous time. The rooms were spacious, clean, and comfortable. Food is a great variety food at the buffet, snack bar, evening dinner. The location is in walking distance of 5th Ave. we all when down a number of times. I found the people... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Do not stay here and support the scam, they scam hundreds of innocent people into buying their timeshare that gives you money back, you don't get your money back you don't even get to stay at the resort, nothing is ever available. Staff may seem nice until the salesman comes out in them. Do not Stay here and get scammed!

Was this review helpful? Yes 4
Quispamsis, New Brunswick
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful time at the reef the week of March 9th. As always the surroundings were wonderful and it goes without saying the people are fantastic. I have to thank Humberto whom year after year makes our time fantastic with his awesome drinks at the swim up bar and going out of his way to make us feel... More

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, ´thank you for taking the time and writing this amazing review about our hotel and your stay here is March. We are happy to hear that you came back for the third time already and of course we hope to see you more often. That the hotel was all booked when you were planning to come again is... More

Frederick, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled to Reef Playacar for the 2nd time in a year. This time, I was with my mom, 17-month-old daughter and 2 best friends. I have to say that the first visit was better hotel-wise but staff-wise it was just as wonderful as my first visit last year. As always, Willy greeted us with his great smile, and many... More

Was this review helpful? Yes 1
Stockdale, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at The Reef Playacar for our honeymoon and received excellent service. Everyone was very friendly and helpful. They even knew us by name. The only complaint that we would have is that the beds were a little too firm for our liking but that is just personal preference. We loved the property and the staff... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, We are so happy to hear that you enjoyed your special time here with us and it is really appreciated that you share this experience with us and other guests. Indeed the staff is a great resource of our hotel and they are very enthusiastic and hard working to make a great experience for all guests. Furthermore thank... More

East Meadow, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The wife and I took a chance at this place last year and I must say, it was fantastic! So fantastic we came back again with another couple this year. We ALL loved it. The staff was friendly, professional and courteous and we are already looking to book next year, with more couples. Some of the noteworthy friendly faces -... More

Was this review helpful? Yes 2
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, We are happy to hear that you returned to the Reef for your second stay and that you shared this experience with friends of yours. We are happy you shared this experience with us. It is so appreciated to hear all these compliments about the food, the staff, the rooms and the grounds. Thank you for this. Moreover... More

La Habra, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We loved the reef but I can't believe we had to pay for wifi services!! Now days there is wifi everywhere! A hotel like this should have complimentary wifi...the staff was very friendly and willing to help all the time.

Was this review helpful? Yes 2
Groveland, California
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The Reef sales organization will try to sell you a timeshare in their great resort and that they will have Resort Marketing Solutions (RMS) (or some successor company which is of the same ilk) market the weeks you purchase for $2,000 per week guaranteed. That is basically untrue. The RMS representatives in the US told us when we returned that... More

Was this review helpful? Yes 2

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Additional Information about Reef Playacar

Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
#63 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
Official Description (provided by the hotel):
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food, domestic drinks and a variety of international drinks included, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
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