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Reef Playacar

3.5 of 5 Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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2,342 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hopkins, MN
1 review
4 of 5 stars Reviewed yesterday NEW

We have stayed at Reef Playacar 3 times now and we have never been disappointed. We always stay for 2 weeks, so the restaurants get a bit tiresome, but the food is fine. The staff are wonderful too. The grounds are small, so everything is easy to get to around the place. We LOVE the cenote coffee bar in the... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Reef for 9 days. We had a wonderful time, the staff is so friendly and helpful. We traveled with twins that celebrated their 1st birthday at the resort and the hotel was very accommodating. Our favorite bartender Humberto was so nice to our 6 year old and the service was great. It's not a huge resort... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My first stay at the reef was meh, second one better, this third one back to meh. So why go again, you ask? 1) Laziness on my part! It's a known quantity. 2) Location. Nice walk into town (or $7 cab ride) and far enough away from the noise of 5th Ave. I've stayed right downtown at much nicer hotels... More 

Was this review helpful? Yes 1
Guadalajara Metropolitan Area, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed in The Reef Playacar over a week for our honey moon. This was our first time in Playa del Carmen and the service we got was very good. The food was good, specially the dinners in the Botticelli restaurant and the Terraza Grill. The beach was not clean so I believe this was the only concern I can... More 

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Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in the reef over Christmas Dec 22 to the 29 th. The staff was very helpful. Orlando at the beach bar - thanks for the special drinks. Doadie in the restaurant thank you for your kindness. The tuna steaks were great. We never stay in the same place twice but we certainly recommend this resort !

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, It is great to hear that your stay with us was satisfying for you, moreover we appreciate that you also shared this experience. We are always happy to hear when guests enjoy our drinks and the food. We will share your comments with Daidy and Orlando. Thank you for recommending us. We wish you happy future travels! More 

West Fargo, North Dakota
Reviewer
4 reviews 4 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok everyone, so I read a bunch of reviews on this hotel before making the trip to The Reef in Playacar and I have to say I was a bit concerned. There was plenty of people who said the service sucked, the rooms were crap, The food wasn't good at all.... blah blah blah. Keep in mind, I am a... More 

Was this review helpful? Yes 16
Santa Barbara, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well we traveled to Playa July 2014 for our anniversary. Neither of us had been to this part of Mexico before. Playa is beautiful and we are planning on returning sometime this year, but to another AI. When we arrived to Reef Playacar we were informed that they had overbooked and sent us to their sister resort the Reef Coco... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Reef Playacar for a week over New Year's and had a wonderful time! The setting is lovely, with a sort of "rain forest" type setting in the middle of the resort, several pools, a beautiful beach and azure waters. The room was pleasant, though not luxurious, in an old Mexican style of architecture. We did some... More 

Was this review helpful? Yes 2
columbus, oh
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Reef this past June and had a great time! It is such a beautiful resort and the perfect location. We like to stay at a smaller scale resort rather than a mega resort. The grounds are very tropical and romantic. We are a family of 3 with our son which was 9 when we stayed. He... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is not a 4 star. To say this is a 2 star would be a stretch. Not an all in. They look for $ from you at every turn. I've never been to an all in that you have to pay to eat at the a la cart. They hound you to pay for the extras. Massage, excursions romantic... More 

Was this review helpful? Yes 6
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Additional Information about Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
Number of rooms: 200
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#44 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#63 Family Hotel in Playa del Carmen
#84 Romantic Hotel in Playa del Carmen

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