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Reef Playacar

3.5 of 5 Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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2,305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I traveled here with our 11 month old daughter for two weeks in December.   We are both experienced travelers and have been to various resorts across the Mayan Riviera (this is our 7th time). This resort, compared to other 5 stars we have been to, has many positives as well as a few negatives.   Staff ... More 

Was this review helpful? Yes 3
Victoria, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I wrote a review of this resort quite awhile ago but it was never posted so I will try again. My husband and I booked a last minute vacation. We love Playacar. This was our fifth visit to Playacar but our first to this resort. We loved it from the beginning. Willie greeted us warmly and showed us to our... More 

Was this review helpful? Yes 4
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We are experienced travelers who stay here every year for at least one week. It is a small resort with a beautiful garden/jungle area in the middle so it is cool and shady on your walk to the lobby or the road. We like the smaller size and the fact that it is a 20 minute walk into town on... More 

Was this review helpful? Yes 1
Ajijic, Mexico
Senior Reviewer
6 reviews 6 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to this all inclusive hotel for a Day Pass on a weekend. Price was $50.00USD each. We went to the swim up bar to get a beer. Unfortunately for us, the pool was ICE COLD so we could not tolerate sitting in the water at the swim up bar. So we went to the beach area which was... More 

Was this review helpful? Yes 3
Paris, France
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Upside: well located (Playacar, 15mn walk from 5th street), nice jungle decor, amenities Downside: Worst Check-In and Welcome I've ever seen, no King Bed available in Superior Rooms unbelievable for such a big complex (reserved to time-share members), poor quality of food (mostly frozen) except at the Mexican Grill (worth the extra charge), no service (WIFI, activities, buffet, bars, shuttle),... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Victoria, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We expected to have a good holiday but were pleasantly surprised to find the experience was even better than expected. We had booked last minute and took advantage of huge savings. We thought this might mean we got an inferior room location but this was not the case. We had a beautiful room overlooking the pool and beach. Every single... More 

Was this review helpful? Yes 3
toronto
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

December 14th 2014 Review of THE REEF ,PLAYACAR. This review does not have a hidden agenda .I have not been upset by anyone on the staff here and neither am I out for blood etc. It is an honest view of what the hotel is like and it is my earnest hope that it will go further to improve the... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

In this resort, the contents of "All-inclusive" varies with the type of room. For example, if you stay in standard room, you have to pay additional fee for some restaurant/Bar, and room-safe and WIFI are not included. Be careful to check what are included in the room. We booked PREMIUM ROOM thru this resort official site, so WIFI was free,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Tuusula, Finland
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hi all. we went to spend our 20 years anniversary trip to Mexico. We enjoyed our stay a lot, until we paid a visit to Reef time share presentation. We were stupid enough to purchase a time share for an exchange to our RCI time shares. We are honest and simple people from Finland and believed what we were presented.... More 

Was this review helpful? Yes 8
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice small resort. Seemed to be a little run down. Rooms could use an update. The food was good not great. The best was at the gourmet al carte. Italian not so much. Ordered a creme brulee, which costs extra and had to return it, it was terrible, I am not even sure what it was, definetly not a... More 

Was this review helpful? Yes 3
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, Thank you very much for sharing your experience with us and future guests on Tripadvisor. We are happy to hear that you were satisfied about the beach and our Mexican Gourmet Restaurant. We made a note of the improvement points that you mentioned and we will definitely take them into consideration. Please let us know, if you plan... More 

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Additional Information about Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Cheap Tickets, HotelTravel.com, getaroom.com, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Reef Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#63 Family Hotel in Playa del Carmen
#84 Romantic Hotel in Playa del Carmen

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