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All 199 Playa del Carmen hotels

Reef Playacar

3.5 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
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Ranked #102 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 6 days ago
mtabesira Concord, California
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2,194 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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English first
Oshawa, Canada
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Just returned from two weeks at this resort. Had an issue with the Wi-Fi and the security box, asked to see Paula San Pedro to address my concern. Tried on more than one occasion to get a hold of her but was getting the round around. Finally asked to make an appointment to see her. Told the front desk that... More

Was this review helpful? Yes 2
Concord, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I will take another vacation on this place, I love it!! excellent food, the service was very good no complains. This place exceed our expetations, wished we can stay longer. We hope we can go next year with my family again. thanks, Martha

Was this review helpful? Yes 4
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, Thank you for this positive review about your last vacation here with us in Playa, Mexico. It is always great to hear and really appreciated if guests enjoyed their stay and share it with others. We really hope that you are planning to come back, if you do so please make sure to contact us to make sure... More

Islip, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The week of August 6, 2014, I stayed at the Reef Playacar with my family and grandkids. The experience was the worst I ever had on vacation. Let me start by saying the food was ok, had only two resturants to choose from and a buffet area, the rooms were outdated and need and update. When we first arrived and... More

Was this review helpful? Yes 5
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Food aint good, closes bars 15 min earlier. No free wifi. Rooms are ok but there needs to be better service to clients. Needs to be more waiters at the beach. It really isnt all inclusive because everything has an extra price and very limited schedule for food

Was this review helpful? Yes 6
Cary, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Reef Playacar We are a 15+ year travelers to the Cancun / Playa area and a timeshare owner. We alternate between taking our family of five or just my wife and I and trade to different locations to see other places. Attached is our review of Reef Playacar. Our Highlights - Beach and water are one of the best we... More

Was this review helpful? Yes 5
Westchester County, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The Reef offers a rustic ambiance, with lush tropical foliage and a beautiful beach. All inclusive included kayaks, stand up water boards, and hobie cats. It was so nice to have such easy availability to these water crafts on this beautiful beach. Our standard accommodations were pretty decent and comfortable. I prefer an ocean view but actually enjoyed our 4th... More

Was this review helpful? Yes 5
Provo, Utah
2 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I just got back from a week stay at this resort. We used a groupon voucher which I was a little skeptic about, just cause I've never done it that way before, but we had no problems whatsoever. I have been to Mexico several times, but this was my first to Playa Del Carmen. Checking into this... More

Was this review helpful? Yes 10
Charlotte, North Carolina
1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where do I even begin….I have traveled to Mexico many times on family vacations and I’ve never had a complaint regarding our resort until now. I would NOT go here again as it’s a complete waste of money. Really the only good thing I can say about this place is the location is great. The beach was beautiful. One of... More

Was this review helpful? Yes 15
Fremont, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We just came back from 5 days at the reef playacar and all I can say is that it was a fantastic experience! We did have some little hiccups in the beginning before we left but the office staff was quick to email me back to fix the problem and even upgraded our room for free to say sorry! One... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ReefPlayacarResort, Director of Sales at Reef Playacar, responded to this review

Dear Guests, Thank you for taking the time and writing such a detailed review about the hotel and your experience here. We and other future guests appreciate the effort. Furthermore, we are really glad to hear that you liked the beach, and out activities. And we are glad that you enjoyed our Mexican Dinner. Moreover you also mentioned Oliver by... More

Oslo, Norway
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I can start with the positive things first, as it was some: 1. Friendly and serviceminded staff, at least on the restaurants, breakfast and lunch plus the beach bar(might consider a service and smile course at the VIP bar) 2. Location and beach.....superb 3. Food! Allthough i got a food poisioning(wich the concierge firmly stated was not because of their... More

Was this review helpful? Yes 12
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Additional Information about Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reef Playacar 3.5*
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
The Reef Playacar
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
Reef Playacar Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style
#44 Top resorts Hotel in Playa del Carmen #46 Spa Hotel in Playa del Carmen #62 On the Beach Hotel in Playa del Carmen #64 Family Hotel in Playa del Carmen #85 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food, domestic drinks and a variety of international drinks included, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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