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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #31 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Margaretha A Stockholm, Sweden
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4,088 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (565)
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English first
Stockholm, Sweden
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

It's a hotell that suites everyone, solotravellers, couples and familys. The jungel is awsome,especially in an early morning walking down to the pools and beach. The buffe resaturant is good. Always a lot to choose from. The staff is great. Always smiling and eager to help. I do recommend this hotel. I will go back in january 2015.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Liberty
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great all-inclusive. Definitely family friendly (kids are 10,12, & 14) and full of fun. check in was seamless. We needed two rooms and requested them next to each other AND in building 12 or 13 (best spot for the monkeys). Our request was pleasantly accommodated with swiftness and kind help. Our luggage was transported directly to our... More

Was this review helpful? Yes 5
Manheim, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

we first came to this resort in 2011 and enjoyed it so much that we returned and again, enjoyed the whole experience! the landscaping, scenery, music,entertainment, the beach, and the food was incredible We HIGHLY RECOMMEND staying at the Iberostar Tucan!! the only downside we can say is the rooms are not very soundproof. we had noisy neighbors who were... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our first time at the Iberostar Tucan. The resort is well laid out and beautifully maintained. The standard room that we were in was accommodating and comfortable (except for the bed base). Here is a list of my concerns...if these don't bother you then I highly recommend the resort. 1) The pool closes at 7pm every night. Our... More

Was this review helpful? Yes 3
1 review
2 of 5 stars Reviewed 3 days ago NEW

I do not recommend this all inclusive hotel for 2 main reasons: The rooms are uncomfortable, and the food is not good. I have experienced other all inclusives (this was my 4th one). The general decor is Mayan, including in the rooms, which apparently they did not used drawers. It turns out that for a family of 4 for 7... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we want to thank you for taking the time to write your holiday experience at our resort. Regarding the rooms, we are really sorry about the discomfort due to the lack of drawers. We would also like to apologize if you did not feel the air conditioner was cold enough. We would like to mention... More

Arkansas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our first trip to Mexico and we are ready to book for next year. The staff was great...polite, helpful, and ready to please. The accommodations were outstanding and the resort is beautiful. We felt it to be kid friendly and plan to take our girls back next Summer.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Just a short note to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your sunny holiday in the beautiful Playa del Carmen. Thank you for praising our outstanding staff, comfortable room and beautiful grounds. It was a honor for us to have welcomed you on your first time in Mexico. Our resort is family-oriented and... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are beautiful and the walk to the pool through the jungle is so worth it. Every morning we saw monkeys, Tucans and peacocks!! Room service is wonderful as well as the hotel itself. My only complaints are that our ice machine was broken all week and the mini bar was hot and only filled when completely empty. Would... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your holiday in Playa del Carmen. We value your kind comments regarding our beautiful premises, tropical atmosphere and its fauna. In addition, we are glad that you enjoyed your room, our large pool area and that you had a good culinary experience. Please... More

New York City, New York
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I cannot say enough great things about our vacation. Check in was friendly and easy. The beach was clean and plenty of space - plenty of chairs to lounge in, While I did not personally join in the activities there were plenty from beach volleyball to pool games. The adult pool bar was the perfect hideaway.. The buffet for lunch... More

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your valuable comments regarding your stay at our resort. We are very pleased to know that you had a quick and friendly check-in. Our Front Desk team will be happy to receive your kind words. We also appreciate your compliments... More

Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 6 days here with our two sons 17,15. First time for our sons second time for us, last time we went for our honeymoon, We had a Great time!! Enjoyed the walks to the pool through the "jungle", monkeys, peacocks, chickens, toucans and other wild life made it seem much closer and a very nice shaded area!!! Area... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for visiting us for the second time. We are much honored to have welcomed you and your family and it is great to know that we were able to offer you a wonderful time. We value your comments regarding our beautiful... More

Lynn, Massachusetts
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I completely loved this hotel! the food was not 5 stars and thats why im not giving it to them but everything else was really good. The room was clean (even though they did not clean it one day of our stay) the pool is aamzing and the beach is to die for! The drinks are a little watered down... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your review. We are thrilled to know that you had an awesome stay at our resort IBEROSTAR Tucan & Quetzal. We highly value your compliments regarding our cleanliness, large pool area and gorgeous beach. Thank you for praising our hard working staff, beautiful tropical surroundings and wildlife. Also, we are pleased to know that you... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

4,967 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Family Hotel in Playa del Carmen #19 Top resorts Hotel in Playa del Carmen #21 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #26 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Number of rooms
350

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