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All 201 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #37 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Peter T New York City, New York
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4,436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We had an amazing time at Iberostar Tucan! From the moment we arrived everything was perfect! Marcela at the front desk was extremely helpful and nice! Leticia who is a waitress was excellent in serving our drinks at the beach and the pool! Roberto who is the manager at the restaurants was absolutely fantastic and very helpful - he found... More 

Was this review helpful? Yes
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

So far the best holiday I have I had. I bumped into a number of people at this resort who have been going to the same place for years and I can see why. Good Points: 1. The staff were always friendly and helpful I did not see a frown the whole time I was there. 2. Special mention to... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing us and taking the time to share your experience at our hotel IBEROSTAR Tucán & Quetzal. We hope that you had a pleasant return back home. We appreciate all your wonderful comments regarding our beautiful hotel. We are happy to hear that you enjoyed the service provided... More 

ottawa
Top Contributor
55 reviews 55 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We returned for our second time the ist week of Dec. Same time as last year. The price is very reasonable, before the winter crowds. For a 4 star place, it is much better than a 4 star in Cuba or Dominican Republic. We find especially the men are more respectful of the women than other places we have vacationed... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. We appreciate your loyalty to our hotel. We are very pleased to know that you had another fantastic time with us. We value your comments about our delicious food, beautiful beach, pools and our natural environment with the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I am sat in the lobby of the hotel waiting to be picked up to go home. My husband and my parents came on holiday with me and we have spent two weeks here. I last came to the hotel for my honeymoon 8 years ago. We were taken with this place and gave wanted to return ever since. After... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would to express our most sincere gratitude for choosing our resort again for your vacation. We appreciate your loyalty to our chain. We are pleased to know that you enjoyed our wonderful beach, pools, the food offered at our restaurants, our beautiful flora and fauna and... More 

Windsor, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned December 10th from a 10 day stay and I can say I was quite surprised. The rooms are a little dated but slept well. The a la carte restaurant restaurants were better than most we have stayed at except thr Now Sapphire which is awesome but much more expensive.The beach is gorgeous. The pool is large and there... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our gratitude for your feedback and for choosing our resort. It is a pleasure to read that you felt safe in our hotel. Thank you for your praise to our exceptional beach, pools, our delicious gastronomy and our natural environment. Thank you... More 

Columbus,Ohio
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The Iberostar Tucan is a mixed bag. On the good side: 1) Very friendly,helpful staff 2) Well maintained grounds 3) Nice beach 4) Pleasant main bar with good mixed drinks On the down side: 1) The only place you can get a good mixed drink is at the main bar, or one of their higher end restaurants. The drinks from... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us and other travelers your recent stay at IBEROSTAR Tucan & Quetzal. We are happy to know that you enjoyed your stay. Thank you for your nice words regarding our fantastic grounds, our attentive staff, main bar and our beautiful beach. On... More 

Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

My first impression on arrival wasn't great, after standing a bit in a queue in gloomy lobby and introducing myself reception lady asked me to fill in check-in form and literally turned back and walked away without a word. Not a welcome you would expect after some 12 hours journey from Europe. Some warm welcome and refreshing drink on arrival... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your taking the time to share your recent stay at IBEROSTAR Tucan & Quetzal. We are happy to know that you enjoyed our resort. Thank you for your nice words regarding our fantastic grounds, exotic jungle, pools, rooms and our Entertainment Team “Star Friends” with their different activities. We apologize for the inconveniences you encountered... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first vacation in Mexico and I travelled with my family (7 days Nov 30-Dec5). Great 4 * resort located aprox. 50 min bus ride from Cancun airport. The rooms are in 3 level villas with balconies, I recommend 2nd floor in B13, B14 (close to pools) or upgrade to ocean view B10. Beds are comfortable, rooms are... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for posting your wonderful holiday experience. We truly appreciate your remarks about our rooms, gastronomy, the excellent service, beach, pools and we are glad to know that you spent fantastic days exploring our breathtaking jungle. Moreover, it is lovely to... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 1 week ago

Im ready to go back, the hotel is well maintained and the staff was woderful. The rooms are a bit old, but not bad. my major complaint would be no free wifi, now a days most hotels offer it to guest, at least in lobby.

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing us for your recent visit to the Riviera Maya. We would like to express our happiness when reading how you highlighted the excellent service of our staff. Our aim is the complete satisfaction of our clients and clearly... More 

Moorestown, New Jersey, United States
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Iberostar Tucan over Thanksgiving week. Booked trip through Cheap Caribbean and all was smooth! Took an early morning flight from Philly direct with carry on luggage and a prepaid private transfer for 5 (costs less than bus if you have 5 people) and we were on the beach by noon. No one in line for check in..... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal for your recent family holidays. We appreciate your review about your experience and are glad to read that you had a wonderful time at our resort. Regarding our tropical environment, when creating the resort, the intention was to integrate ourselves in the environment and allow our guests to have a... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen

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