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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #40 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
kentcollins Austin, Texas
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4,667 reviews from our community

Traveler rating
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1,492
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (708)
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Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

We took our senior in high school and his friends on a senior trip and the hotel couldnt have been more accomodating. We were on an all inclusive plan and after we figured out the restaurant reservation program, it worked well. The beach was very nice, the rooms were quiet, well-appointed and the staff was accomodating.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

The resort is very nice with picturesque setting and great beach area. It also has alot of wildlife - screaming monkeys, peacocks and others - that are very noisy and can make sleeping a bit difficult. The staff was attentive for the most part and attention to detail was present in many areas, but absent in others. Their internet policy/cost... More 

Was this review helpful? Yes 1
Norwich, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hi, probably on wrong page but just to let everyone know that we are coming back in 4 weeks and cannot wait to see everyone again and join in all the fun. This time my partner has promised he will take part in everything including running across the pool and the mechanical bull. I have never enjoyed myself so much.... More 

Was this review helpful? Yes 4
Milwaukee, Wisconsin
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just spent a week at this wonderful hotel for our honeymoon. The level of customer service, from the maids to the waitstaff, was outstanding. Everyone was attentive, kind, thoughtful and efficient. The StarFriends/Animation Team made our trip even better. They go out of their way to try and get to know the guests and make each... More 

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just got back from the best vacation ever. This resort is beyond amazing! their staff, food, service is excellent. I travel there with my son for a family reunion we spent 6 days and the accommodation was great. they provided us with rooms almost next to each other to make our stay easier. their buffet for breakfast, lunch, and... More 

Was this review helpful? Yes 4
Top Contributor
53 reviews 53 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A very diverse clientele! So many countries represented during our stay over Spring Break. The room was very comfortable - not plush but CLEAN!!! Awesome staff! Making reservations was very easy in the morning and you got a confirmation with the confirmed time. Breakfast was excellent! The on resort activities were well attended and FUN! Loved the nature! Was like... More 

Was this review helpful? Yes 4
Curran
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Rooms: they are comfortable Food: lots of choice and very good. Room service is appreciated. BEACH = WOW never seen any better, the colour is perfect. Only negative, will be the lobby, its surrounded by jungle AND its very nice but there is no ventilation and its very hot.

Was this review helpful? Yes 2
Seattle, Washington
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Just returned from a week vacation. If I just knew............ Pros: mother nature. Cons: everything else. This hotel has the worst management you can imagine! Everything is ruined, outdated, needs to be repaired. Ugly building with leaking roofs, outdated rooms with awful furniture. NO service at all - no one bothered to clean our room every day. No one restocked... More 

Was this review helpful? Yes 5
Carmarthen, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for a week at the end of February 2015. Really pleased with the hotel, amenities, food and customer service. We were celebrating our wedding anniversary and were able to reserve a table in the Italian restaurant in advance by e mail. The hotel is spotless and constantly maintained. It's not a contemporary, modern hotel but is cosy,... More 

Was this review helpful? Yes 4
Saratoga Springs, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a week in mid-match with our children 13 & 10 and everyone had a great time. The tropical feel of the facility is wonderful and the place is wonderfully maintained. The entire staff is friendly, hard working and there for you at all times. We can't say enough about the entertainment team. The offer a variety of activities... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your wonderful family experience and for choosing IBEROSTAR Tucan & Quetzal for the second time. We cannot thank you enough for your overall positive comments regarding your stay. The hotel is tailor-made for guests of every age, especially our tropical garden that joins families together by exploring new animals and plants. Your nice evaluation... More 

Hotel Review Summarization

What travelers say

  • Very good(47)
  • Steak house(32)
  • Great time(24)
  • Lobby bar(24)
  • Star Friends(23)
  • Specialty restaurant(22)
  • Pool area(13)
  • Ice cream(11)
  • Beds are hard(9)
  • Main pool(9)
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5,845 photos of this hotel

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Room/suite (384)
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Bathroom (27)
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Pool/beach area (1414)
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Dining (376)
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Family/play areas (61)
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Hotel & grounds (1215)
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View from room (188)
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Business center/function rooms (33)
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Other (1701)

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Adults' Pool (2)
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Amenities (65)
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Beach (26)
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Junior Oceanfront Suite (60)
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Pool (57)
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Restaurants and Bars (83)
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Sport Pool (4)
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Standard Room (47)
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The Hotel (73)

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Hotel & grounds (4)
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Dining (2)
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Room/suite (3)
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Pool/beach area (3)
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