We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 201 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Tucan Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Iberostar Tucan Hotel to your Saves list
Ranked #34 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Qino2 Worcester, Massachusetts
Write a Review

4,442 reviews from our community

Traveler rating
    2,779
    1,192
    293
    115
    63
See reviews for
1,403
1,566
48
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (648)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4442)
  • Mar-May only
    (1100)
  • Jun-Aug only
    (1192)
  • Sep-Nov only
    (1090)
  • Dec-Feb only
    (1060)
All months
Worcester, Massachusetts
Top Contributor
56 reviews 56 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from a 5 night stay at this resort. This was my third time at Tucan/Quetzal and hopefully will not be my last. I had originally booked the Tucan side but upon arrival found that my friends had upgraded to a beachfront room on the quetzal side (building 20) so I asked to be near them. No problems with... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Nice resort, best beaches and blue clear water. Good food. Rooms a bit older , but clean. Very nice properties. Very good family resort. Thank you Iberostar Tucan. Definitely recommend to my friends and will go back in 2-3 years

Was this review helpful? Yes 1
Plymouth, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been to the Tucan a few times before .... We always go with 3 other couples. We like the buildings 12-14..This last visit we had room 1243 in building 12 ...If you want to see the monkeys--go to building 14. Our room faced the pool and we did see monkeys on our balcony ... OK lets start with... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had an amazing time at Iberostar Tucan! From the moment we arrived everything was perfect! Marcela at the front desk was extremely helpful and nice! Leticia who is a waitress was excellent in serving our drinks at the beach and the pool! Roberto who is the manager at the restaurants was absolutely fantastic and very helpful - he found... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for sharing your remarks about your stay at our resort IBEROSTAR Tucan & Quetzal, we appreciate your loyalty towards our hotel. We are delighted to know that you had a great time at our resort and enjoyed our wonderful grounds. Furthermore, we want to thank you for praising our cozy rooms, pools... More 

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So far the best holiday I have I had. I bumped into a number of people at this resort who have been going to the same place for years and I can see why. Good Points: 1. The staff were always friendly and helpful I did not see a frown the whole time I was there. 2. Special mention to... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing us and taking the time to share your experience at our hotel IBEROSTAR Tucán & Quetzal. We hope that you had a pleasant return back home. We appreciate all your wonderful comments regarding our beautiful hotel. We are happy to hear that you enjoyed the service provided... More 

ottawa
Top Contributor
55 reviews 55 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We returned for our second time the ist week of Dec. Same time as last year. The price is very reasonable, before the winter crowds. For a 4 star place, it is much better than a 4 star in Cuba or Dominican Republic. We find especially the men are more respectful of the women than other places we have vacationed... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. We appreciate your loyalty to our hotel. We are very pleased to know that you had another fantastic time with us. We value your comments about our delicious food, beautiful beach, pools and our natural environment with the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am sat in the lobby of the hotel waiting to be picked up to go home. My husband and my parents came on holiday with me and we have spent two weeks here. I last came to the hotel for my honeymoon 8 years ago. We were taken with this place and gave wanted to return ever since. After... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would to express our most sincere gratitude for choosing our resort again for your vacation. We appreciate your loyalty to our chain. We are pleased to know that you enjoyed our wonderful beach, pools, the food offered at our restaurants, our beautiful flora and fauna and... More 

Windsor, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned December 10th from a 10 day stay and I can say I was quite surprised. The rooms are a little dated but slept well. The a la carte restaurant restaurants were better than most we have stayed at except thr Now Sapphire which is awesome but much more expensive.The beach is gorgeous. The pool is large and there... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our gratitude for your feedback and for choosing our resort. It is a pleasure to read that you felt safe in our hotel. Thank you for your praise to our exceptional beach, pools, our delicious gastronomy and our natural environment. Thank you... More 

Columbus,Ohio
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The Iberostar Tucan is a mixed bag. On the good side: 1) Very friendly,helpful staff 2) Well maintained grounds 3) Nice beach 4) Pleasant main bar with good mixed drinks On the down side: 1) The only place you can get a good mixed drink is at the main bar, or one of their higher end restaurants. The drinks from... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us and other travelers your recent stay at IBEROSTAR Tucan & Quetzal. We are happy to know that you enjoyed your stay. Thank you for your nice words regarding our fantastic grounds, our attentive staff, main bar and our beautiful beach. On... More 

Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

My first impression on arrival wasn't great, after standing a bit in a queue in gloomy lobby and introducing myself reception lady asked me to fill in check-in form and literally turned back and walked away without a word. Not a welcome you would expect after some 12 hours journey from Europe. Some warm welcome and refreshing drink on arrival... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your taking the time to share your recent stay at IBEROSTAR Tucan & Quetzal. We are happy to know that you enjoyed our resort. Thank you for your nice words regarding our fantastic grounds, exotic jungle, pools, rooms and our Entertainment Team “Star Friends” with their different activities. We apologize for the inconveniences you encountered... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Iberostar Tucan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Caribbean Online Mgt Corp., Despegar.com, Travelocity, TripOnline SA and Tingo so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen

5,572 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5204)
Viewed
Pool/beach area (1350)
Viewed
Hotel & grounds (1154)
Viewed
Dining (357)
Viewed
Family/play areas (49)
Viewed
Room/suite (367)
Viewed
View from room (187)
Viewed
5:43
Videos (17)
Viewed
Bathroom (25)
Viewed
Business center/function rooms (32)
Viewed
Other (1666)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (357)
Viewed
Adults' Pool (2)
Viewed
Amenities (65)
Viewed
Beach (26)
Viewed
The Hotel (73)
Viewed
Pool (57)
Viewed
Restaurants and Bars (83)
Viewed
Sport Pool (4)
Viewed
Standard Room (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Hotels you might also like...
Check In Check Out
Price Your Stay