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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #35 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Debbie W Leeds, United Kingdom
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4,246 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here from 24 August to 7 September 2014. Spent a lot of time reading the reviews before booking this as we were celebrating our silver wedding anniversary and wanted somewhere special. Could not have had a better holiday - our tour company emailed the hotel before we went to express our preference for which block we wished to stay... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 days ago NEW

First time to Mexico wasn't sure what to expect,other than reviews we had read which were a bit of a mix.But we found that we had picked a great hotel with Tucan and it's sister hotel next door. Could not fault room, restaurant or service, best all inclusive we have experienced. excellent variety of food available in buffet restaurant. Grounds... More

Was this review helpful? Yes 4
Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel (tucan side) 9/12 thru 9/20 for the second time and wow, what a change from the first visit. The grounds are beautiful although there was some construction going on we did not mind. The beach was also amazing. What changed from our first visit was the quality and variety of food which in my opinion... More

Was this review helpful? Yes 1
Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I wen with my parents to the Iberostar Tucan from Sep 23 to Sep 28 2014. Was our first time to Mexico and we really had a great time , the only bad experience was at the Cancun airport with the timeshares people , right after you exit the inmigracion and customs.(ignore this people , keep walking... More

Was this review helpful? Yes 5
New York City NY
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A friend & I stayed for 6 days (5 nights) here. We went for a relaxing beach vacation and it fulfilled that plan just perfectly! The pictures do not do this justice, it is outstandingly beautiful. I didn't notice any issues with getting a beach chair but I did see rampant saving of chairs with towels. Pretty much every day... More

Was this review helpful? Yes 5
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We got married here in April, and the wedding staff were all amazing! Alejandra was brilliant and was so helpful! The organisation was fab, the flowers were amazing! Honest reviews - entertainment in the evening was not quite to our taste but instead we sat in the bar (there was over 20 of us anyway!) Bar staff and restaraunt staff... More

Was this review helpful? Yes 3
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I'm a regular to the Iberostar hotels as you always know exactly what you are getting from the minute you arrive to the day you depart. This hotel is romantic as it gets, the photos people have posted do not do justice to the effort and attention to detail that hotel has gone to. The staff are 1st class and... More

Was this review helpful? Yes 4
19 reviews 19 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have visited the Tucan before many times, but had not been back in a couple of years. We were very satisfied with our stay. Check in was quick and we were given a room that we liked. The maid service here is excellent and I urge anyone staying to tip, even though it is not expected. The waiters are... More

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is such a friendly and comfortable resort, one of the very best I have visited. My friends and I were extremely satisfied with the staff, the room, and of course the pool/beach. Our only complaints would be bugs (we were covered in mosquito bites) and the food served in the restaurants (with the exception of the hibachi-it was AMAZING).... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you your taking the time to share your experience with us at IBEROSTAR Tucán & Quetzal. We hope that you had a pleasant return back home. We appreciate all your wonderful comments regarding our friendly and comfortable hotel, and especially your compliments to our helpful staff, large pool and our... More

Newmarket, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first time to Mexico. We were there last week with my friends and the Hotel receptions was very friendly and booked us on the same building. the room very clean, air conditioner cool and quiet. excepted the fan was broken but we got it replaced same day. The buffet quiet nice all varieties foods. excepted same foods... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucán & Quetzal for your recent vacations and for your taking the time to post your feedback regarding our hotel. We really appreciate your kind comments regarding our beautiful premises and our helpful staff. Julie will be thrilled to receive your compliments. The food variety is... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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All management photos (12)
Hotel & grounds (4)
Dining (2)
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