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All 200 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #30 of 200 hotels in Playa del Carmen
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4,146 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had wonderful time at Iberostar Tucan! The beach is one of the best beaches I saw in Mexico: wide, white sands and turquose calm waters. Absolutely no rocks or seaweed. The hotel is not as posh and luxury as other Iberostars I have been before, but its own jungle with animals makes it unique! Food was great too. The... More

Was this review helpful? Yes 2
Palm Beach Gardens, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We traveled to Playcar to celebrate my Mom's 75th birthday with all her granchildred - so there was 11 of us. The resort was very accomodating. I planned dinners in advance through email and everthing was set when we arrived. The front desk accomodated my email request to group us all together with no troubles. The resort itself is beautiful... More

Was this review helpful? Yes 3
Bayonne, New Jersey
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This hotel was completely disappointing. We got placed in an ant infested room. After complaining, they sprayed pesticides all over our room and all over our personal belongings. The odor was too unbearable and we had to argue for an hour to let us switch rooms, which was ridiculous since the staff should have been very accommodating and just let... More

Was this review helpful? Yes 2
Philadelphia, PA
15 reviews 15 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked the Quetzal Resort, but checked-in and stayed at Tucan - they are the same resort. This was our 6th time in Riviera Maya and 4th time staying in Playacar, so a lot of my experiences are based on comparisons to other resorts. Really, the only complaint we had was regarding bike rentals. Playacar is a great community and the... More

Was this review helpful? Yes 4
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had a group of about 20 at the IB Tucan for a wedding. Overall, a great time. Pros: Natural setting in the middle of Playacar; above average food; accommodating staff; facility is kept pretty clean; beds were comfortable and seemed softer than those typically found in Riviera Maya resorts; hand-dipped ice cream on the beach was a nice touch;... More

Was this review helpful? Yes 2
Cologne, Germany
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel end of July. Hotel including rooms was well kept. We loved the jungle and the beach. Animation Team is great - you are not forced to participate, but they do a great job. Restaurants were not what I expected though. Food was okay, but in the main and beach restaurant almost the same each day... More

Was this review helpful? Yes 2
19 reviews 19 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just returned from this hotel after a great holiday and wedding , 21 of us altogether. The hotel is beautiful with great rooms and stunning grounds,all kept in pristine condition by brilliant staff. The food is never ending with a good selection at all times. The selection of al a carte restaurants were also good. The amazing beach... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for sharing your comments about your holiday experience. We are very pleased to know that you had a wonderful time at our resort. Your compliments about our well kept grounds, cozy rooms and amazing staff are highly appreciated. Additionally, our Executive... More

Tampa, Florida
1 review
4 of 5 stars Reviewed 1 week ago

1st time in Mexico, booked at the last minute but my wife and I were NOT disappointed! The 'jungle' experience was terrific and you should 'go to know'. We stayed on the Tucan side and had a fantastic time. We are from Tampa-Florida so were are spoiled with good beach and weather, this resort did not disappoint. Nice beach, large... More

Was this review helpful? Yes
Hillsborough, New Jersey
3 reviews 3 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I travel quite a bit, and we are not high maintenance people. We take 3-4 vacations a year and were excited to be headed back to Mexico for a family vacation. We had a great direct flight from NY and landed around 1pm. We arrived at the hotel around 3:45 and went to check in. Prior to... More

Was this review helpful? Yes 13
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Super place to stay for honeymoon and with family too. Extra service they take care of you all the time, nice food - a big variety. We had a room with a fantastic view for the sea. Beach beside the hotel really nice. A lots of entertainment for visitors. Lovely jungle around - you can be surprised by monkey at... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for having taken your time to write your comments regarding your vacation experience at our resort IBEROSTAR Tucan & Quetzal. We highly value your praise about our excellent service, outstanding staff and astonishing flora and fauna in our property. We are happy to know that you had a comfortable... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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Hotel & grounds (1073)
Room/suite (345)
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Dining (331)
Videos (17)
Bathroom (25)
Family/play areas (41)
Business center/function rooms (30)
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Hotel & grounds (4)
Dining (2)
Room/suite (3)
Pool/beach area (3)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
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#13 Family Hotel in Playa del Carmen #19 Top resorts Hotel in Playa del Carmen #21 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #25 On the Beach Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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