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All 201 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #35 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Linda D
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4,396 reviews from our community

Traveler rating
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    1,181
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    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived on 11/15 around 3:30 pm. The check in was very fast and the people were very informative and professional. We got to our room and had not one complaint. We asked for block 1300 a couple of times via email but they didn't have a room with double beds (we had our kids with us) so they put... More

Was this review helpful? Yes 6
taguy47
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed at the Tucan/Quetzal 6-8 times in the past. The food is still good and rooms ok, but somehow things have changed. It's obvious if you are English speaking, you are not their preferred guest. Service from check in (an hour) to rooms (not cleaned by 6:00 one day, no towels one day, no coffee/creamer replacements twice) to general... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we thank you for your loyalty to our hotel IBEROSTAR Tucan & Quetzal, and for sharing your comments about your holiday experience. We appreciate your positive opinion about our food and our rooms, which are a motivation for many guests to return. We offer you an apology if you felt that our team did not... More

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time at the hotel. The food was fine, beach location was great. The staff was accommodating, pleasant, and friendly. We loved the experience with the monkeys. I followed up on recommendations from other reviews to request building 14, third floor, and a room facing the trees. The monkeys came to our balcony each morning and had... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, we would like to express our gratitude for choosing our resort IBEROSTAR Tucan & Quetzal. We are thrilled to know that our resort was one of the best you have ever been and we are very pleased to know that you had a wonderful time here with us. Thank you for your great remarks about... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

I definately recommend this hotel. Service was amazing,and the people are friendly. The amenities are clean and comfortable. The pool was beautiful, and there was always something fun happening. The beach was clean with soft sand. The Ocean was warm with Blue water. Two thumbs up for this hotel. I would go back there again forsure.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we highly esteem your comments regarding your vacation experience at our resort. We are very excited to know that we were able to offer you a wonderful holiday. Your kind words about our excellent service, friendly staff, and beach are appreciated; also we are pleased to know... More

Liverpool, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived the hotel in the afternoon , check in at the lobby ( very gloomy ) was not a very good experience , staff did not speak the best English and were not very cheerful . After a fifteen / twenty minute check in experience we were eventually taken to our ground floor room via some rather dodgy dark and... More

Was this review helpful? Yes 3
Silver Spring, Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved the hotel, as well as the resort. The room was rather big and came with a balcony. Very good cleaning service and friendly personnel. My husband was a bit disappointed in neither finding any English speaking news channel nor any newspaper. We liked 2 of the shows during our one-week stay. It would be nice, if they could... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are so grateful to be part of your last holidays at our hotel IBEROSTAR Tucan & Quetzal in Mexico. It is nice to read your compliments about our gastronomy, nightly shows and our beautiful jungle, including our large pools area, beach and our friendly staff. On the other hand, we apologize about the English channels and newspaper;... More

Koszalin, Poland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, full of animals. Kids were in love and didn't want to leave. Beach and pool also very good. Food just perfect. But the best ever is the entertaining team - we joined their show every evening. And it was really the show I could easily by tickets for. Also they daytime sports and all activities just the best... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for posting your wonderful holiday experience. We truly appreciate your remarks about our beach, pools, food and we are glad to know that you spent some fantastic days exploring our breathtaking jungle. Moreover, it is lovely to read that our... More

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Had a wonderful vacation. The grounds are beautiful with lots of little critters running around. One of the funniest moments was watching how silly some humans behaved to get the attention of the monkeys in the trees. Stayed in Bldg 13 which was close to the pool and it wasn't too noise there. I loved the stone paths thru the... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are very pleased to receive your feedback about your holiday experience at our resort. We are glad to know that you enjoyed your stay with us and you had wonderful vacations. Thank you for your lovely words about our wildlife, stone paths, stunning blue watered Caribbean Sea, friendly staff and delicious cuisine. We are sorry for the... More

Ontario
Contributor
16 reviews 16 reviews
7 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Iberostar Tucan Oct 27th- Nov 3rd with my daughter. It was her graduation present from college. This was my 6th time at this resort and my 9th time staying at the Iberostar chain including the Maya, Grand, Quetzel and one in Cuba. (I hated that one...it was Cuba!). We took Canada Transfers and Jorge was our... More

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to express our most sincere gratitude for choosing our resort. We really appreciate your loyalty to our chain. We are thrilled to know that you had a pleasant holiday in our resort, thank you for your praise about our comfortable rooms, beach, pools, gastronomy,... More

Kitchener, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as a couple. Overall, loved the resort... this was my first time at this resort and my boyfriend's second time. The rooms were spacious and the beds were comfortable; however, unfortunately, we were unable to get a queen or king-sized bed and had a room with two double beds instead (kind of disappointing since we were travelling... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are very pleased to receive your feedback about your holiday experience at our resort IBEROSTAR Tucan & Quetzal. Thank you for your comments about the comfort of our rooms, gastronomy, entertainments pools and the stunning Caribbean beach. We are very pleased to know that you had a pleasant experience with our fauna and flora. Our goal is... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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