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Iberostar Tucan Hotel

3.5 of 5
Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Tucan Hotel
Ranked #29 of 193 hotels in Playa del Carmen
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3,089 reviews from our community

Traveler rating
    1,952
    803
    198
    88
    48
See reviews for
Families
871
 
Couples
1007
 
Solo
26
 
Business
17
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mentor, Ohio
1 review
5 of 5 stars Reviewed May 20, 2013 NEW via mobile

I was there in February 2012 and loved it! The place is beautiful and the service is impeccable!!! The STARFRIENDS are awesome and hard working. The shows were fun and Loved the shows at night!!! The children's show was fun and well coriagraphed by Bluee. I heard they got discontinued. I am thankful for all the friends I made there!!!... More

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Holmfirth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2013 NEW via mobile

I came here with my family for 2weeks. I was totally awed by the settings of both the quetzal and toucan hotels. The sound of waterfalls and fountains everywhere. The walk to the pool/beach through the jungle was delightful,especially when you get the howling monkey family passing through. I loved the agoutis,peacocks and trying to spot the huge iguanas sunbathing... More

Was this review helpful? Yes 2
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2013 NEW via mobile

I've been going to this hotel four the past five years. Always back to the same place. I'm a world traveler, and I must say this is one of my favorite places on the planet. Close to shopping area of Playa del Carmen 5th avenue. A scooter ride away into town, ferry to cuzmel, Back to the hotel, The whole... More

Was this review helpful? Yes 2
Wilmington, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2013 NEW

This was our first trip to an all inclusive resort, and it was really wonderful. This hotel truly fit the needs of our family (me, my husband and our son- who is almost 3). The very large pool was great for both kids and adults, and the beach was beautiful. We enjoyed the food on the buffets. It's not the... More

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 20, 2013

Dear Anna L We would like to thank you for choosing Tucan & Quetzal for your recent stay and for writing this wonderful review. We are thrilled to know that we met your expectations and that you enjoyed the food, pool, and very importantly, the service provided by our fantastic staff, who are the most important asset of our company.... More

Denver, Colorado
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 15, 2013 NEW

I stayed here for a destination wedding and this was also my first trip to Mexico. We had a fantastic time. The good: The hotel is amazingly clean and beautiful throughout. There are fountains and water features indoors. All of the restaurants were decent and I would recommend the hibachi out of the bunch. The pools are big and there... More

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hamilton
1 review
4 of 5 stars Reviewed May 13, 2013

This was my second time to this resort, my first stay was back in 2001. Many changes have been made, most for the better. Overall a great experience, food is ok, not much as far as variety goes at the buffet but defintely something for everybody. We did try two of the specialty restaurants, The Italian and the Steakhouse, both... More

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IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 20, 2013

Dear Guest, On behalf of our Management, we thank you for choosing Iberostar Tucan & Quetzal to enjoy your recent vacations and for posting a review about your experience. We would like to express our satisfaction to acknowledge that your holiday was memorable and that our hotel premises, gastronomy and services surpassed your expectations when choosing Iberostar Tucan & Quetzal.... More

Marshall, Michigan
Senior Contributor
26 reviews 26 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2013

Had an absolutely fantastic time in Playa del Carmen, and I definitely recommend the Iberostar Tucan. I traveled with my 22 year old daughter, and we had a perfect week. We loved the very natural feel of the Tucan – it is not a big high rise plopped on the beach but rather separate buildings, each housing about 40-some rooms.... More

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 20, 2013

Dear Guest, On behalf of all our staff and Management, we want to thank you for choosing Iberostar Tucan & Quetzal for your vacations! We are glad to know that you were able to enjoy all our services. We especially want to thank you for your positive comments regarding our clean grounds, the service of our staff and our good... More

Grand Rapids, Mi
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2013

We just got back on Thursday from a week at Iberostar Tucan. It was a great vacation and I am now trying to find friends to go back next year. From what we understand, this resort is much smaller then some North of Playa which have to use golf carts just to get around. The resort, though, has everything we... More

Was this review helpful? Yes 6
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 18, 2013

Dear Guest, Thank you for your favorable comments following your stay in May. We have shared your positive comments regarding our gastronomy, our clean grounds and our staff with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us. Your experience and the information you are providing may help... More

Aylesbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 12, 2013

Have just returned from this hotel,we were there from the 17th of April to 1st of May and are counting down the days to our next visit. This hotel is just what the doctor ordered and I am most definately going to get it on repeat prescription.. LOL....On our arrival we were greeted by friendly staff and were quickly given... More

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 18, 2013

Dear Guest, First of all we would like to thank you for having chosen Iberostar Tucan & Quetzal for your recent vacations and for having taken the time to post your review regarding your experience with us. We really do appreciate your positive motivating comments regarding our attentive staff, our well maintained rooms and our beautiful grounds. The comment about... More

New York City
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 6, 2013

I have been to many resorts in the Caribbean over the past 10 years and this place was HANDS DOWN one of my favorite. From the food, drinks, room, shows, staff, etc. everything was awesome ! If you love wild life this is the place to be. I had monkeys on my balcony daily. Could be annoying when they start... More

Was this review helpful? Yes 4
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review
May 18, 2013

Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Your positive comments regarding our food, our friendly staff and the clean rooms are much appreciated! Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(101)
  • Steak house(61)
  • Great time(53)
  • Lobby bar(51)
  • Star Friends(47)
  • Specialty restaurant(42)
  • Pool area(36)
  • Ice cream(26)
  • Room service(25)
  • Other resorts(24)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Top resorts Hotels in Playa del Carmen
#14 Family Hotels in Playa del Carmen
#23 On the Beach Hotels in Playa del Carmen
#48 Romantic Hotels in Playa del Carmen
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Tucan
Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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Iberostar Tucan Hotel
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