We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Tucan Hotel to your Saves list
Iberostar Tucan Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
90%
Ranked #30 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Fluntster Lincolnshire, United Kingdom
  • Overview
  • Reviews (4,173)
  • Photos (5,061)
  • Similar Hotels
  • Amenities
  • Q&A (14)
  • Room tips (587)
  • Location
  • More
true
Write a Review

4,173 people have reviewed this hotel

Traveler rating
    2,614
    1,117
    274
    109
    59
See reviews for
1295
1465
43
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (587)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lincolnshire, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Absolutely fabulous... First time in Mexico and what a choice of hotel to make, from stepping off the transfer bus you are made welcome and for the first time in years I felt I was on holiday every day. The staff... It has been said before, but they work tirelessly to make your stay special, nothing is too much trouble.... More

Was this review helpful? Yes 6
New York City, New York
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our 6th visit to the Riviera Maya. We have stayed at the Iberostar Lindo at Playa Paraiso, Barcelo Colonial, Grand Palladium Colonial, and twice at Iberostar Tucan. We are a family of four and have two teen sons. We love the Playacar area most of all. The beach is the best in the Riviera Maya and it's very... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful, but we were checked in quickly and taken to our room on the Quetzal side, dropped off and nothing was explained where why or when. The beach was beautiful. The sidewalks with all the wildlife weren't very clean. The buffet had a lot to choose from. Housekeeping was always late afternoon, I mentioned our room had... More

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We are staying at the Iberostar Tucan since August 19th. We are here until Sept 2nd. The resort if very nice. The beach is beautiful and the hotel grounds are beautiful. My daughter loves all the wildlife walking around. The Star Friends are "excellente" and they keep you busy and active if you want to be. Everyone is extremely friendly.... More

Was this review helpful? Yes 5
Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Iberostar Tucan for 5 days in August 2014. This resort is very well laid out and clean. Check in took quite a bit longer than I would have expected, but wasn't bad. The staff is very friendly and accommodating. We received good service at the lobby bar on both sides (you can also go to the... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your observation. We value your comments about our well-maintained grounds, unique tropical wildlife, excellent service and friendly staff. Our stunning beach is the perfect place to relax and enjoy the beautiful Caribbean ocean; we are very pleased to... More

Exeter
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We loved staying in the Iberostar! The hotel as a whole had a wonderful atmosphere! We were lucky enough to wake up the first night to see a monkey on our balcony. You could often see Agouti, Peacocks and a variety of other birds around the hotel which added charm and was a delight to see. The pool is a... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for choosing our resort for your holiday in the Riviera Maya. We are delighted with your great remarks about our resort and especially our beautiful tropical wildlife; it is truly a privilege to have howler monkeys at your balcony and we... More

Sioux City, Iowa
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We were at your resort August 21 thru August 25th. When we arrived we got checked in right away and taken to our room. We were given a map of the resort. After that we were on our own to find everything !! No one ever mentioned anything that was going on at the resort so while my husband was... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, we would like to thank you for your valuable feedback, this will allow us to improve constantly our service and enhance our guests’ holiday experience. We are thankful for your praise about our wide selection of food at the buffets but we are deeply sorry to learn about your disappointment regarding your stay with us.... More

Pittsburgh
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I usually travel alone and stay loyal to the Grand Palladium resorts, but this year we decided to switch it up. We traveled with 2 other couples (6 of us total) and had a great time at the Iberostar Tucan. We stayed in building 18 which was the farthest from the beach, but the walk proved to... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your taking the time to write this detailed review about your holiday experience. We are thrilled to read your review and discover that you and your friends had an extraordinary time at our resort. We appreciate the trust you placed... More

Cheshire, England.
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is our 4th visit to the hotel in 7 years. The hotel is very good overall and maintained to an excellent standard Our prior request for a high floor with pool view was fulfilled with a nice room in block 12. it is good to see the hard bed issue has being solved with new super comfy Sealey mattresses... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management of IBEROSTAR, we would like to thank you for your review and for your loyalty towards our hotel. It was a great honor for us to have welcomed you for the 4th time at our resort IBEROSTAR Tucan & Quetzal. Our Front Desk team is always looking to fulfill our guests’ requirements whenever... More

Houston, Texas, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an amazing experience at this hotel! The place was beautiful, clean, and it exceeded my expectations. I went with my family of 4 on a vacation for 6 days. Honestly, I would say Iberostar made our vacation the best one yet!! We got a garden view room which was wonderful because you could see all types of animals... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for spending your family holiday at our resort and for the trust placed in us. We are thrilled to read that you and your family had a wonderful time at our resort. We are very pleased to know that you enjoyed... More

Owners: What's your side of the story?
If you own or manage Iberostar Tucan Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Tucan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Tingo, VISIT US, INC. , getaroom.com, Hotels.com, Venere and Otel so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

5,061 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5050)
Viewed
Room/suite (345)
Viewed
Hotel & grounds (1073)
Viewed
Pool/beach area (1245)
Viewed
View from room (175)
Viewed
Dining (331)
Viewed
5:43
Videos (17)
Viewed
Bathroom (25)
Viewed
Family/play areas (41)
Viewed
Business center/function rooms (30)
Viewed
Other (1768)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Family Hotel in Playa del Carmen #19 Top resorts Hotel in Playa del Carmen #21 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #25 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Number of rooms
350

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Tucan Hotel and other travelers.
14 questions
Ask a question

See all questions (14)

Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer