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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #31 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed today
704TKW704 Colorado Springs, Colorado
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4,093 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (567)
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English first
Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed today NEW

THE BEST PART - beautiful & clean with warm/welcoming staff. Beds are firm but surprisingly comfy. Nice mix of beach and jungle in one resort. Felt safe in the Playacar area. Great shopping on 5th Ave. Lots of activities for everyone. Environmentally conscious. The entertainment staff works really hard and are there long hours. The shows are a little hokey... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had 10 days at the Iberostar Tucan, with 6 in our group, which included 3 of our children in their mid-twenties. We were on an all-inclusive holiday booked through First Choice/Thomson in the UK. The hotel is arranged in a large, long U-shape, with each arm being the blocks of rooms for virtually identical sister hotels (one arm is... More

Was this review helpful? Yes 5
Croydon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have just returned from 12 days in the Iberostar Toucan in Playacar and wished we had booked for longer. This was a great holiday. Everyone just wants you to enjoy your holiday. The entertainment team work their socks off so that you have fun day and night and their energy is boundless. All the staff are polite from the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Stockholm, Sweden
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It's a hotell that suites everyone, solotravellers, couples and familys. The jungel is awsome,especially in an early morning walking down to the pools and beach. The buffe resaturant is good. Always a lot to choose from. The staff is great. Always smiling and eager to help. I do recommend this hotel. I will go back in january 2015.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Liberty
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great all-inclusive. Definitely family friendly (kids are 10,12, & 14) and full of fun. check in was seamless. We needed two rooms and requested them next to each other AND in building 12 or 13 (best spot for the monkeys). Our request was pleasantly accommodated with swiftness and kind help. Our luggage was transported directly to our... More

Was this review helpful? Yes 7
Manheim, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

we first came to this resort in 2011 and enjoyed it so much that we returned and again, enjoyed the whole experience! the landscaping, scenery, music,entertainment, the beach, and the food was incredible We HIGHLY RECOMMEND staying at the Iberostar Tucan!! the only downside we can say is the rooms are not very soundproof. we had noisy neighbors who were... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was our first time at the Iberostar Tucan. The resort is well laid out and beautifully maintained. The standard room that we were in was accommodating and comfortable (except for the bed base). Here is a list of my concerns...if these don't bother you then I highly recommend the resort. 1) The pool closes at 7pm every night. Our... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I do not recommend this all inclusive hotel for 2 main reasons: The rooms are uncomfortable, and the food is not good. I have experienced other all inclusives (this was my 4th one). The general decor is Mayan, including in the rooms, which apparently they did not used drawers. It turns out that for a family of 4 for 7... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we want to thank you for taking the time to write your holiday experience at our resort. Regarding the rooms, we are really sorry about the discomfort due to the lack of drawers. We would also like to apologize if you did not feel the air conditioner was cold enough. We would like to mention... More

Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our first trip to Mexico and we are ready to book for next year. The staff was great...polite, helpful, and ready to please. The accommodations were outstanding and the resort is beautiful. We felt it to be kid friendly and plan to take our girls back next Summer.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Just a short note to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your sunny holiday in the beautiful Playa del Carmen. Thank you for praising our outstanding staff, comfortable room and beautiful grounds. It was a honor for us to have welcomed you on your first time in Mexico. Our resort is family-oriented and... More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are beautiful and the walk to the pool through the jungle is so worth it. Every morning we saw monkeys, Tucans and peacocks!! Room service is wonderful as well as the hotel itself. My only complaints are that our ice machine was broken all week and the mini bar was hot and only filled when completely empty. Would... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for your holiday in Playa del Carmen. We value your kind comments regarding our beautiful premises, tropical atmosphere and its fauna. In addition, we are glad that you enjoyed your room, our large pool area and that you had a good culinary experience. Please... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

4,976 photos of this hotel

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Pool/beach area (3)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Family Hotel in Playa del Carmen #19 Top resorts Hotel in Playa del Carmen #21 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #26 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Number of rooms
350

Questions & Answers

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