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All 200 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #34 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
James T Marshall, Texas
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4,538 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marshall, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Went here with my older sister in January, 2015. I ha stayed at The Iberostar in Punta Cana, DM a couple of years ago ( with two other sisters!) and enjoyed it immensely. I am also a big fan of Playa Del. Carmen, but get tired of paying cab fares to go back and forth to the resorts. We have... More 

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Carmel, Indiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

At first when we were offered a deal to go to this resort we actually got very excited because of the reviews we've read here. And obviously had high expectations upon arrival. Well,don't believe the hype. Yes, it is a nice place,but upon a check in (it takes a long time to even check in by the way. Took us... More 

Was this review helpful? Yes 1
Edmonton, Canada
Top Contributor
100 reviews 100 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

After doing much research and impressed with the reviews I decided to give this resort a try so both myself and my parents booked rooms for a week. Upon arrival, I was taken aback by the very open and welcoming lobby area which integrates perfectly with the beautiful garden and jungle theme of the resort, however when I went to... More 

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Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing our resort for your vacation and for taking the time to share your recent experience with us. We appreciate your positive words regarding our natural environment, beautiful grounds, gorgeous beach and the service provided by several members of our staff. On the other hand, we are sorry that your stay was not up to... More 

Georgia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the most relaxing vacation I have had in a very long time. The check in process was easy and fast for Mexico. The welcome drink was much appreciated. We had two hotel rooms for our family of 4. Perfect. We were able to book all our dinners the first night. Our favorite is the Japanese restaurant. The chef... More 

Was this review helpful? Yes 3
bel
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Reviews on this site explain the resort accurately: Beautiful grounds with OK food. I've been three times now with a large family group and would consider a fourth but with this resort room location is EVERYTHING. The resort is wedged between two other resorts and the TUCAN has its rooms right against the border to the other properties. Many of... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

After reading many reviews on this resort, I have to say as a whole we agree with all the positive feedback. We were here with a group of 8. It's an older resort, but I say that as a positive. Its what makes it so great, because they've learned what it is to make the guest experience special. The service... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our hotel IBEROSTAR Tucan & Quetzal for your sunny holiday in the beautiful Playa del Carmen. We appreciate your wonderful words to our beach, delicious gastronomy and our attentive staff. To ensure a memorable stay to our beloved guests is one of our guiding principles at IBEROSTAR. Thanks to recommending... More 

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I went away with my friend for her birthday. I usually stay at all adults only properties but decided to try this one since it gets pretty good reviews. I was so amazed at all the wild life on the property. Enjoyed watching all the monkeys, feeding the peacocks and other animals that would come to our patio. Food was... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for taking the time to write such a fantastic review about your stay at IBEROSTAR Tucan & Quetzal. We are delighted to know that you had a wonderful experience with us. It is truly a privilege to get in contact with a tropical jungle with exotic fauna in your holidays. We are happy to hear that... More 

Yarmouth, Maine
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything about this resort was perfect. Our family (two kids 19 and 21) enjoyed our greatest vacation ever. It was the cleanest place I've ever stayed, food was perfect (and we have 4 very different tastes), and the staff was the friendliest most energetic group of people. We felt like we left behind friends. There were so many activities to... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, thank you for staying at IBEROSTAR Tucan & Quetzal and for sharing your wonderful holiday experience with us and other travelers. We are happy to read that you had a fantastic time with your family and that you enjoyed our beautiful facilities and the kindness of our hardworking staff. As you pointed out, we provide... More 

Doncaster, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Iberostar Tucan hotel back in Sept 14, we stayed for two weeks, our room was spacious and comfortable, with a huge bed, we believe it was two doubles fastened together, our balcony over looked the jungle part complex, we was very close to the extremely large swimming pool and to the beach, the room was quite... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of IBEROSTAR Tucan & Quetzal, we would like to thank you for your feedback about your stay of September 2014 in our property. We would like to express our happiness when reading how you highlight our facilities, the excellent service of our staff, rooms, gastronomy and our tropical jungle. Indeed, it is truly a privilege to... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had a great time at the resort. Went in the 3rd week of January and we lucked out with beautiful sunny weather every day! The resort is in a nice quiet area. The walkways to the beach through the "jungle" is absolutely gorgeous. We love looking for the Agoutis, Iguanas and other smaller critters that are all over the resort.... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal for your recent family holidays. We are glad to read that you had a fantastic time at our resort, where children are able to explore and get in touch with exotic animals and nature. We appreciate your nice words concerning our facilities and services. We really appreciate your comment about... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(44)
  • Lobby bar(33)
  • Great time(30)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Room service(12)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen

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