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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Best prices for: 1 room 1 guest
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Iberostar Tucan Hotel
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Iberostar Tucan Hotel
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4,805 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver
1 review
5 of 5 stars Reviewed yesterday NEW

The monkeys feed in the trees just outside the balcony on the second floor, at 4am and 4pm. Be forewarned, they are loud! Great pictures. I watched 5 monkeys in a row jump from the roof of the hotel into the nearby trees. The beach was beautiful. We attended a wedding on the beach and the weather was perfect. The... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

I am a young woman (23) who went here for vacation in March with her parents. Needless to say, I was pretty sure I was in for a relaxing, if not a little boring, trip because I wasn't traveling with a younger crowd. Well, as it turns out the Iberostar team really gets you involved (especially if you are like... More 

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Beverly, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed at the Iberostar Tucan for a ten day vacation. This was our second stay at an Iberostar Resort - previously at the Iberostar Cozumel. First the Good: The check-in went well and we were provided directions to our room number 2011, a short walk from the lobby. The room was excellent (we had a... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I'm writing this after 3 calls to guest services in the last 2 hrs trying to get a functioning hair dryer. Ours did not work at all, our neighbors turns on but does not get hot. Nobody has showed up to help Check-in took over 45 minutes when we got here. Staff would just disappear and not come back and... More 

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Beverly, Massachusetts
1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed at Tucan Iberostar for 10 days. The grounds are beautiful and the staff is wonderful. I was sick the forth day into the trip due to, I presume, to eating green leafy vegtables and large amounts of pineapple. I have been home now for ten days and this is the first day that I have felt normal. To... More 

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Providence, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I recently traveled to this hotel for a nice vacation. It was our first experience at an all-inclusive resort and it was amazing. The staff was friendly and helpful. The drinks and food were delicious. Our room was clean and nice and had a beautiful view of the jungle. A monkey even walked across our balcony! We... More 

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East Alton, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Iberostar Tucan from May 11th- 16th, 2015. Four adults & one child. This was our first family(non-adults only) vacation to Riviera Maya in 13 yrs. All other yearly vacations were adults only. I have mostly pros regarding this resort w/ a couple cons. Check-in: Quick & easy. I emailed the resort w/ a building request & was... More 

Was this review helpful? Yes 1
Pasadena, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The area is lovely and there is a lot of potential, but we felt cheated, nickled and dimed and poorly treated--which is not what you expect from an Iberostar or an all-inclusive. In particular, the people who greeted us at reception were rude, we had to tip servers to get them to come to us during the day even though... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your recent vacations at the Riviera Maya. Our guests´ evaluations are very important for us to maintain or improve the quality of our services and in order to satisfy all our beloved guests. We would like to inform you that we forwarded... More 

Long Island, New York
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second vacation to the Iberostar Tucan. What a wonderful resort! Upon arrival we were greeted by the lovely Ewa who gave us a welcome drink. Very refreshing after a long day of travel! We paid a little extra to be closer to the beach and pool, nice location in bldg. 1101-1152. Our room was nice and was... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for returning to IBEROSTAR Tucan & Quetzal. It is so satisfying to read, that you had again a fantastic time from the moment you checked in. We will forward your honors regarding our mentioned employees in your review to all heads of the departments. Our Chef will be more... More 

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

we spent 5 days, 4 nights for our honeymoon here! We loved the beach, the hotel surroundings, the food and the service. The nightly shows were entertaining. There is so much to do in the resort. They were very accommodating and nice!

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Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It is a pleasure to have been chosen as your honeymoon destination. We are unable to express our satisfaction to read, that you had an overall fantastic stay rating our grounds, services and entertaining program as very high. Your comments will be shared with the whole team in order to honor the work of everybody! We wish to... More 

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