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All 200 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #35 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 4 days ago
allison7238 Middlesbrough, United Kingdom
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4,293 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middlesbrough, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our third time at this hotel. I had emailed a few weeks before to request a room on the tucan side rather than the quetzal which we had previously stayed, and our request was made we arrived at our room, building 14, top floor, jungle facing brilliant. The room had two double beds and the room was had... More

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Iberostar Tucan.. Excelente!!! We just got back from our two week vacation at the Iberostar Tucan, and we miss being there already. We have been to the Riviera Maya many times and this is by far our favorite hotel. Location is perfect, only 35 min from Cancun airport, Playacar is the best beach in Playa del Carmen, also not far... More

Was this review helpful? Yes 3
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I loved every second of the trip. I made amazing friends, had a blast, and miss every second of it. The beach was beautiful, the staff was very pleasant, the other guests were friendly, andoverall the experience was beyond all of my expectations.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Centennial, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Upon arrival we were greeted at our shuttle with friendly staff. Check in was really easy and painless. Our room looked great and was a little warm, but that's because the AC stays off while no one is in the room (great energy saver). It kicks on immediately and cools the room within 5 minutes. We received a king size... More

Was this review helpful? Yes 2
Alexandria, Virginia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had a wonderful time at the Iberostar Tucan hotel. It was our first visit there. The food was very good. There is great variety at the buffet, something for everyone. We also visited all of the specialty restaurants. Our favorites were the Italian, Tropical, and steak house. The drinks were very good too. They were not... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your nice review with other travelers, we are grateful for your visit at IBEROSTAR Tucan & Quetzal. It is lovely to read that you had a great stay and that you enjoyed our facilities, our delicious and variety of food at the restaurants especially Italian, Tropical and Steak House restaurant. Moreover, we appreciate your... More

Tyler, TX
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The resort is great, beautiful, and lush. You will be able to find different native wildlife there such as monkeys, tucans, peacocks, flamingos, other birds, agouti, etc. The grounds were always immaculate and the staff is very friendly, kind, and helpful. The spa was absolutely amazing. Tried two of the restaurants while we were there and they both were really... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your review about your stay. We are delighted to read such positive feedback. We appreciate your praise about our Spa and our tasteful food options, especially at the Japanese restaurant. Additionally, we are very pleased to know that... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Wonderful staff and accommodations. Food was excellent. Pools were very clean and kid friendly. All the animals (monkeys, tucans, peacocks, tzereques, iguanas, parrots, turtles, raccoons, etc) were just amazing to see up close This was our 2nd time and we will definitely be back again

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for your loyalty toward IBEROSTAR resort by choosing again our hotel to spend your holidays. We would like to thank you for your kind words about our delicious food, wonderful staff, accommodations, pools and the beautiful jungle with its wildlife our resort is built in.. We are very happy... More

West Jordan, Utah
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

All that I can say is AMAZING! Check in was a breeze, our rooms were ready and they tried to accommodate as many of your requests as possible. Our rooms were in building 19 on the Tucan side, which was right next to the lobby, if I had one recommendation it would be to try to get rooms on building... More

Was this review helpful? Yes 3
Bristol england
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our 5th visit to this lovely hotel. I am left with mixed feelings about our stay, on arrival as usual we were made to feel very welcome with the usual welcome fruit drink, however as I said this was our fifth stay and on previous return visits to Iberostar Hotels this has always been recognised with bottles of... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

wonderful. no issues at all. great staff and accomodations. staff could not do enough to please us. Food was very good. everyone was very pleasant. check in was a breeze as well as check out. Room was always clean. nice appoinyments and comfortable bed

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Just a short note to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your great remarks about your holiday experience. We are delighted to read your praise to our exceptional staff. Furthermore, we appreciate your nice words about our delicious gastronomy, Front Desk service, cleanliness of our rooms and comfortable beds. We hope... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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