We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Iberostar Tucan Hotel
Professional photos View all
Browse nearby
Iberostar Tucan Hotel
Add Photo Write a Review

4,912 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    3,024
    1,351
    338
    129
    70
See reviews for
1,593
1,748
53
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (759)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4912)
  • Mar-May only
    (1319)
  • Jun-Aug only
    (1288)
  • Sep-Nov only
    (1090)
  • Dec-Feb only
    (1215)
All months
San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed for five nights at the Tucan. I was caught off guard at first with the jungle feel and the outdoor reception area and restaurants (no AC) but adjusted and found it to be very nice. We did all inclusive so ate at the buffet a lot. It offered a great variety and would say the food was average.... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Tucan from June 20-27. It is a beautiful property with a wonderful staff and we loved the jungle theme. I will try to break down into categories. Food - Food was good but not fabulous. It is an all-inclusive resort and I wasn't expecting fabulous so I was happy. The best way I can describe it... More 

Was this review helpful? Yes 2
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Travelled in May 2015. This is a fantastic hotel. Not 5 star but a good 4. Rooms are great, lots of colour and well maintained. Bathroom was clean but could have done with a little bit of tlc (seems to be a common theme throughout the Caribbean). Pool is big with plenty of room. Beach is amazing. Cleaned everyday with... More 

Was this review helpful? Yes 3
KISSIMMEE
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

great staff and service clean and beautiful we wanted to stay longer animation team really good a lot of entertainment dint have to go any were and we went whit my son 1 year old great time great shows

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything was great. The food was awesome, poolbar was relaxing, beach was gorgeous. Due to the storms that had gone through before we got there the seaweed had overtook the waters edge. We laid on the beach and enjoyed the massive pool. The staff was super friendly. Hector at the buffet and Enrique at the steakhouse were the best. Our... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for sharing your positive memories about your last vacation at IBEROSTAR Tucan & Quetzal. We are so glad to know that our hotel exceeded your expectations with help of our delicious food, beach and jungle area. Thank you as well as for highlighting the friendliness of the... More 

Bo'ness, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Me and my boyfriend travelled here for two weeks 9th June - 23rd June. We had high expectations, especially since we were travelling 10 hours from Scotland so we were hoping for the best. When we first got to the hotel, the staff were welcoming, and took our bags to the room for us. We stayed in block 15, which... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal. Thank you for taking your valuable time in order to write this informative review. We feel honored to read that your expectations were fulfilled even some days were quite rainy. Thank you for highlighting the wonderful food served at all restaurants.... More 

Highlandville
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the Tucan in Cancun. Loved the resort. We are not big partners and we do not drink. Great family atmosphere. Had trouble with the safe and refrigerator but they were quick to make it right. Friendly staff. We will use it again.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal. We are satisfied to read, that you experienced a fantastic time at our familiar resort. Furthermore, we are glad that our friendly personal was able to fix your troubles immediately. We look forward to welcome you back! Kind regards, Quality Manager IBEROSTAR... More 

Aylesbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This review is rather late as we visited this hotel for the second time in April. We flew with Thomson on the Dreamliner but were not impressed. As we had been to Mexico before and had experienced Cancun airport and coach transfers we decided to book a taxi service through holiday extras, this was a god send . If you... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Firstly, we would like to thank you for returning to IBEROSTAR Tucan & Quetzal and for publishing this detailed review about your second stay at our wonderful resort. We are unable to express in words our satisfaction to know that we were able to provide you with another memorable stay. Thank you mentioning the wonderful facilities and the... More 

Philadelphia, Pennsylvania
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

The property location is amazing. The property is amazing as well. Room was always clean. Stuff is very helpful. Food was not spectacular but was very good. Anyway, we did not go there for food, we went for the beech and the beech was wonderful. Location of the hotel is very good too-10 min taxi ride from Playa Del Carmen.... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal. We are so delighted to read, that you had such a wonderful time while relaxing on the white sanded beach, get served by our helpful staff and tasting the good food. On the other side, we respect your observation regarding the internet service. Your opinion... More 

Pennsylvania
1 review
2 of 5 stars Reviewed 1 week ago

The food is good at the buffet. The room oceanfront is good but small. The staff is friendly. But if you want clear water on the beach or to be able to see fish or your own feet or your own hands or anything underwater this is not the place for you. The seaweed problem is enormous. There is no... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for sharing your holiday memories with other readers. Thank you for choosing IBEROSTAR Tucan & Quetzal. We appreciate your lovely words regarding the friendliness of the staff and the delicious food served at the restaurants and buffets. Nevertheless, we are sorry to read, that you were unable to enjoy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

6,128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5696)
Viewed
Family/play areas (67)
Viewed
Dining (411)
Viewed
Pool/beach area (1464)
Viewed
Room/suite (401)
Viewed
Hotel & grounds (1292)
Viewed
View from room (195)
Viewed
Bathroom (27)
Viewed
Business center/function rooms (35)
Viewed
5:43
Videos (17)
Viewed
Other (1787)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (417)
Viewed
Adults' Pool (2)
Viewed
Amenities (65)
Viewed
Beach (26)
Viewed
Junior Oceanfront Suite (60)
Viewed
Pool (57)
Viewed
Restaurants and Bars (83)
Viewed
Sport Pool (4)
Viewed
Standard Room (47)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (1)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay