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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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4,906 Reviews from our TripAdvisor Community

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Traveler rating
    3,023
    1,346
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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KISSIMMEE
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

great staff and service clean and beautiful we wanted to stay longer animation team really good a lot of entertainment dint have to go any were and we went whit my son 1 year old great time great shows

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Everything was great. The food was awesome, poolbar was relaxing, beach was gorgeous. Due to the storms that had gone through before we got there the seaweed had overtook the waters edge. We laid on the beach and enjoyed the massive pool. The staff was super friendly. Hector at the buffet and Enrique at the steakhouse were the best. Our... More 

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Bo'ness, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Me and my boyfriend travelled here for two weeks 9th June - 23rd June. We had high expectations, especially since we were travelling 10 hours from Scotland so we were hoping for the best. When we first got to the hotel, the staff were welcoming, and took our bags to the room for us. We stayed in block 15, which... More 

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Highlandville
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed at the Tucan in Cancun. Loved the resort. We are not big partners and we do not drink. Great family atmosphere. Had trouble with the safe and refrigerator but they were quick to make it right. Friendly staff. We will use it again.

Review collected in partnership with Iberostar

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Aylesbury, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is rather late as we visited this hotel for the second time in April. We flew with Thomson on the Dreamliner but were not impressed. As we had been to Mexico before and had experienced Cancun airport and coach transfers we decided to book a taxi service through holiday extras, this was a god send . If you... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The property location is amazing. The property is amazing as well. Room was always clean. Stuff is very helpful. Food was not spectacular but was very good. Anyway, we did not go there for food, we went for the beech and the beech was wonderful. Location of the hotel is very good too-10 min taxi ride from Playa Del Carmen.... More 

Was this review helpful? Yes 2
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The food is good at the buffet. The room oceanfront is good but small. The staff is friendly. But if you want clear water on the beach or to be able to see fish or your own feet or your own hands or anything underwater this is not the place for you. The seaweed problem is enormous. There is no... More 

Was this review helpful? Yes 1
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband, young adult daughter and I stayed at the Iberostar Tucan in Playa del Carmen recently. It was our first time at an all-inclusive hotel and we weren't disappointed. The rooms were spacious, safe and minibar in the room. The pool is large with a lot of lounge chairs and shade, although you have to get there early to... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Byron, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

Loved this resort! It was very clean and the employees were exceptionally nice!!! Every one was very accommodating. They had several activities to do throughout the day, WiFi should be free for as much as the trip costs.

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Kansas City, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great hotel and restaurant staff. Spa, not so much. Had complementary "relaxation massages" and were told we could upgrade to deep tissue and just pay the difference, only they wanted to charge over three times the difference from their regular displayed price. I have no patience for price gouging tourists. Besides the spa, a good value for the money property... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal. It is a pleasure to read, that you are having a good time thanks to our wonderful facilities and staff, especially our restaurant working team. On the other side, we regret that the situation mentioned with the Spa. We have already... More 

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