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All 200 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #35 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
jacdyl Cedar Falls, Iowa
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4,607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedar Falls, Iowa
Contributor
14 reviews 14 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Overall this resort is one of the best we have been to. The beach is huge, clean, and the swimming area is shallow for a ways out. There are plenty of beach chairs but if you want a palapa, you will need to get up early. It says that you can not save them but everyone does. The resort is... More 

Was this review helpful? Yes 3
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is WAY overrated. Cons: The food is horrible! Buffet style food in 80 degree weather is never a good thing. During check-in the front desk guy was extremely rude. Staff is way overworked. In order to get a spot at the beach/pool one has to wake up at 0600 to "save" chairs. The pool bar is very dangerous... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I had been to the Iberostar Tucan 10 or more years ago, and they have updated it greatly since then. This was our 10th stay at an Iberostar all inclusive, and we were given Iberostar shirts, a bottle of tequila and a fruit basket on our second day which was very thoughtful. In the past as past... More 

Was this review helpful? Yes 5
Miami, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from a 4 day vacation at the Iberostar Tucan. We had a wonderful time! From the moment we arrived, every staff member went out of their way to ensure that we were well fed and happy. We were greeted with a friendly smile from every team member. The food was great. I am a picky eater... More 

Was this review helpful? Yes 4
Canton, Michigan
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Part 1, written while at the resort: I am here now. My husband and son already lost two days after getting food poisoning. My 10 year old threw up all over the floor in our room. We had to call twice to have someone bring more towels and clean up-took almost two hours for anyone to arrive. So gross. Last... More 

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Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed on the Tucan side of the resort which is just a mirror to the Quetzal side, so either side would be wonderful. We stayed in the 1100 building which is one buildin away from the beach ans close to the pool. The rooms we were in were full size beds only which did not bother us because of... More 

Was this review helpful? Yes 2
Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Iberostar Quetzal from Feb.18-25 and had a wonderful experience at this hotel.We stayed in room 2432 and did not have to walk far to the get to the restaurants,lobby,pool & beach.Our room was very clean,never a problem for towels and our room was cleaned early in the morning.We had adorable towel creatures everyday on our bed... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for posting this review about our hotel IBEROSTAR Tucan & Quetzal. We are very happy to know that you had a wonderful time with us and you were satisfied with our excellent services, delicious food, beautiful and clean facilities. Our main goal is the complete satisfaction of our guests.... More 

Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife. The gardens are immaculate just stunning, everyone seems to work so hard and are proud of what they do. The first morning we... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It is a pleasure to receive your feedback about your holiday experience at our resort IBEROSTAR Tucan & Quetzal. We highly value your comments concerning our authentic tropical jungle, astonishing Caribbean beach, hard working staff, tasteful food and our wonderful location. It is very nice to hear that you spend time observing at the howler monkeys! We appreciate... More 

Harrow, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming around. I have to mention that all the staff are incredibly friendly and helpful, our maid Martha (1527) was wonderful and left various towel... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal and for sharing your holiday experience. Thank you for loyalty. It is great to read that you were in our hotel eleven years ago. We are very happy to know that you had a fantastic time with us. We value your comments about our... More 

USA
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give any praise to our favorite resort at our forth time visit and I hope not last one. I would not repeat any descriptions... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the staff and particularly the hotel Manager, we would like to express our most sincere gratitude for choosing our resort IBEROSTAR Tucan & Quetzal. We really appreciate your loyalty. We are glad to know that you enjoyed one more time our service and facilities. Thank you for your lovely words about our efficient and helpful... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(52)
  • Steak house(36)
  • Lobby bar(28)
  • Great time(26)
  • Star Friends(24)
  • Specialty restaurant(24)
  • Pool area(15)
  • Ice cream(14)
  • Beds are hard(11)
  • Main pool(10)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen

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