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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Best prices for: 1 room 1 guest
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Iberostar Tucan Hotel
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Iberostar Tucan Hotel
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4,795 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pasadena, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The area is lovely and there is a lot of potential, but we felt cheated, nickled and dimed and poorly treated--which is not what you expect from an Iberostar or an all-inclusive. In particular, the people who greeted us at reception were rude, we had to tip servers to get them to come to us during the day even though... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Long Island, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second vacation to the Iberostar Tucan. What a wonderful resort! Upon arrival we were greeted by the lovely Ewa who gave us a welcome drink. Very refreshing after a long day of travel! We paid a little extra to be closer to the beach and pool, nice location in bldg. 1101-1152. Our room was nice and was... More 

Was this review helpful? Yes 2
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

we spent 5 days, 4 nights for our honeymoon here! We loved the beach, the hotel surroundings, the food and the service. The nightly shows were entertaining. There is so much to do in the resort. They were very accommodating and nice!

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It is a pleasure to have been chosen as your honeymoon destination. We are unable to express our satisfaction to read, that you had an overall fantastic stay rating our grounds, services and entertaining program as very high. Your comments will be shared with the whole team in order to honor the work of everybody! We wish to... More 

Boston
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Went for a wedding with a big group and the place was great, lots of beachfront with volleyball and plenty of chairs. Huge pool area and great pool bar where they let you get pretty rowdy. Great laid back, permissive attitude from all the staff all the time. The forest area where they have all the animals is awesome. They... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for recommending IBEROSTAR Tucan & Quetzal. It was a great honor to host you at our beautiful resort. We are pleased to read that you had a great time with your party enjoying our white sanded beach, the facilities and the service of our very attentive staff. Next to... More 

Santiago, Chile
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went there from April the 20th to the 28th on our honeymoon. The hotel is beautiful, the service is great, mexicans are always the best and caring, but maybe it wasn't the beest option for a honeymoon. Too much noise on the pool and beach, the americans were drinking like there was no tomorrow, they yelled and screamed, they... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management we would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your honey moon. Thank you for rating our beautiful resort as very good and for your honors regarding our friendly staff. We are sorry to read, that your honey moon was not like you expected due to the behavior of... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great hotel for all the family. Entertainment for all age types. I really enjoyed the daily activities either in the pool or on the beach. The location of this hotel I thought was paradise. A short walk through the jungle and you were at the beach and the pool. Great friendly staff who could not do enough for you.... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for spending your time in order to write this summary about your recent vacations at IBEROSTAR Tucan & Quetzal. Our resort is the perfect get away for guests of every age due to the fantastic jungle and entertaining activities which are offered during day and night. Your nice words... More 

Windsor, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Iberstar actually has a brother/sister set up with the Tucan & Kestel hotels. This makes a very large property that share some facilities (pools; restaurants, etc). The center between the proprieties is call the "Jungle". To get to some of the facilities a (long) walk thru the jungle is the shortest way. But the walk way is finished in somewhat... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal and for sharing your experience with others. It is satisfying to read, that you spent some fantastic days. As you already explain our resort is the perfect wedding destination. Thank you for mentioning our mystic jungle which builds the center of the... More 

Folsom, Louisiana
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at the Iberostar on May 9 and checked out on May 16. This was my husband's third trip to this resort and my first. I was blown away by the awesome staff, cleanliness, and amenities this resort had to offer. I want to start off with the food. I read a bunch of reviews online... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to take this opportunity to thank you for publishing this detailed review about your memorable holidays at IBEROSTAR Tucan & Quetzal. It is such an honor to read that you had a perfect time and that you are already planning to return next year. Thank you for pointing out the delicious food offered at every... More 

warwickshire
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just returned from the iberoster tucan on the 14th May having had 16 days, what a fantastic time we had. The hotel rooms are a little dated but once you look beyond that everything else was lovely. The staff from the reception Down to the gardeners are all so friendly and really helpful. The food was exceptional wherever... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal. It is satisfying to know that we met your expectations regarding the delicious food, wildlife and especially the friendliness of our staff. Your compliments regarding the great job of Micaela, will be forwarded to her supervisor for her well-deserved recognition. Regarding the reservations... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I have travelled to many different islands in the Caribbean and always tend to stay at Iberostar resorts. The Tucan in Playa del Carmen is our all time favorite...particularly the staff. They are so accommodating and truly go above and beyond to make your vacation an unbelievable experience. Although the food is consistently good, I feel as... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for being a loyal guest of the IBEROSTAR chain and for writing your fantastic review about your recent vacations. We feel honored to read that IBEROSTAR Tucan & Quetzal is your favorite resort due to our attending staff that anticipates every wish. Your nice words regarding the improved food and the friendliness... More 

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Prices are for 1 room, 2 adults
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Amenities