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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #36 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Amy A
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4,304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I just got back from a stay at Iberostar Tucan, the facilities were nice and well kept, there was a lot of options for eating and the pool and beach were well kept also. The wildlife on the grounds was pretty awesome, everywhere you turned there was an animal there greeting you. The monkeys are fun to watch, but they... More

Was this review helpful? Yes 3
Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Overall, I enjoyed my time at the Iberostar Tucan though there were a few disappointments, there weren't nearly enough to ruin my stay. The buffet meals were good and offered an enormous variety of foods, though it wasn't extraordinary. The restaurants were fantastic, especially the hibachi restaurant. The mixed drinks were weak, to say the least, and incredibly watered (or... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We go to Playa Del Carmen regularly, and try to make sure we mix up the resorts. So we tried the Iberostar Tucan, which by the way is the Iberostar Tucan/Quetzal, they are one property any way you want to slice it, almost all the food is on the "Tucan side" there is one pool between the "two" resorts, one... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just wrapping up a stay here at iberostar Tucan. Great hotel. Arrived early and checked in. Took a walk through the jungle on the way to our room. Watched the monkeys and other animals. At the other end of the jungle was the pool and beach. Nice very large pool. The hot tub was not heated which was sad because... More

Was this review helpful? Yes 2
Stockport
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Tucan and its adjoining sister hotel, the Quetzal, are located in Playacar. This is an area adjacent to, but quite distinct from, the town of Playa del Carmen. Playacar has been populated by a sizeable number of high end hotel complexes, housing, and a golf course. Walking to town takes about 40 minutes along the tree lined street. The... More

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

Everything was fantastic hotel staff,food,location and everyone was so friendly. The activities were fantastic so much so we did not do all of them because we only had 10 days to try them all. WE WILL BE BACK.........ASTA LUAGO

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Nottingham, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My daughter and I stayed here between 1st - 8th October. We arrived late afternoon after a 10 hour flight.The check in was quick and easy,with everything explained to us about the hotel.We were then taken to our room by one of the bell boys.The room was very spacious and had 2 double beds,as we requested a jungle room the... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First, we would like to thank you for your taking the time to write such a fantastic review about your recent stay with us at IBEROSTAR Tucan & Quetzal. There is nothing that makes us happier than a guest that leaves feeling glad and renewed. We appreciate your nice words about our Front Desk Team, delicious food, spacious... More

Middlesbrough, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third time at this hotel. I had emailed a few weeks before to request a room on the tucan side rather than the quetzal which we had previously stayed, and our request was made we arrived at our room, building 14, top floor, jungle facing brilliant. The room had two double beds and the room was had... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for your great comments. It is an honor for us to have welcomed you for the third time, thank you for your loyalty. We value your comments about our Entertainment Team, Housekeeping Team, gastronomy, wonderful beach and the spectacular wildlife roaming... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Iberostar Tucan.. Excelente!!! We just got back from our two week vacation at the Iberostar Tucan, and we miss being there already. We have been to the Riviera Maya many times and this is by far our favorite hotel. Location is perfect, only 35 min from Cancun airport, Playacar is the best beach in Playa del Carmen, also not far... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your wonderful review. We were delighted to read that you enjoyed your vacation at our resort IBEROSTAR Tucan & Quetzal. We are grateful for your taking the time to highlight our perfect location, food, well maintained grounds, wonderful jungle with the exotic wildlife and above all our helpful and friendly staff. It is always motivating... More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved every second of the trip. I made amazing friends, had a blast, and miss every second of it. The beach was beautiful, the staff was very pleasant, the other guests were friendly, andoverall the experience was beyond all of my expectations.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for your taking the time to share your comments about your stay at IBEROSTAR Tucan & Quetzal. We are very happy to know that you had a great time with us. We really value your comments about our stunning Caribbean Sea and friendly staff. We hope to have the... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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