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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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5,007 Reviews from our TripAdvisor Community

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Traveler rating
    3,062
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crowthorne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Everything was ok and that is the problem. I didn't want ok didn't feel I had paid for Ok an have experienced other holidays in Mexico that simply have something extra in all departments than this resort. It was not a bad holiday and this is an ok resort. If you want ok this will suit. If you want outstanding... More 

Review collected in partnership with Iberostar.com

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Fun and relaxing vacation. The hotel star friends are amazing and make this hotel wonderful and an awesome place to stay. The property is older but in good shape, the entertainment staff is amazing! The swim up bar is need of an upgrade - basically they need to redo the entire area - only went once and it is old... More 

Review collected in partnership with Iberostar

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Lemoyne, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

Check - In was great I had sent an email one week before our stay asking to stay in building 11. They accommodated that but no king bed the room had 2 double beds. Not a big deal. Room was clean and the ac was great. Our housekeeper Carmen did a great job. This building is close to the pool... More 

Was this review helpful? Yes 2
herts
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Unlike some of the critical comments from the USA visitors all the British holiday makers including my family thought the hotel and staff were fantastic, maybe some people need to go to Egypt to see how poor all inclusive can be. The hotel was full but never felt crowded, the restaurants numerous with buffet and serviced restaurants, the staff from... More 

Was this review helpful? Yes 2
Scarborough, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is the first time I have left any comment on trip advisor so I thought I would start with the negatives first, the hotel is clean and friendly but is in need of an face lift especially the bedrooms as they are looking a bit tired and you don't even get any draws to put your things in, the... More 

Review collected in partnership with Iberostar

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dripping springs
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The Iberostar is a good example of what all inclusive resorts are designed to do...feed & house a lot of people at one time. The activities and food were standard. Our room was nice and nicely maintained. The problem was trying to check in and check out of the place for us...and other wedding guests...was a nightmare. It took over... More 

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Boston, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

We were at the Occidental Xcaret 5 years ago and I think that was a couple of stars above the Iberostar in terms of food, presentation, evening entertainment and general sense of 'luxury'. (Although the beach was much smaller). That comparison aside…. The Iberostart Tucan was very pleasant. Let’s get the negatives out of the way first. The evening entertainment... More 

Was this review helpful? Yes 2
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

The best hotel in the whole planet Including the excellent staff Cooks, waiters, and above all those people Star Friends Beach & Pool Party and much, much more than at the moment I don't remember ... but I recommend this hotel for everyone Iberostar Tucan & Quetzal - Playa Del Carmen, Mexico.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Bierton
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have such mixed feelings about the holiday as do my family. The bar staff, cleaners and waiters do a great job, are friendly and helpful and can't do enough to make sure your visit is a good one. They are paid very little so as pre opus reviewers say, do tip them whenever possible. However, the staff on reception... More 

Was this review helpful? Yes 3
Stratsburg Pa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Before I start my review, I apologize for the length of my review. I appreciate reading long reviews and I want to do the same for other people. I traveled to the Iberostar Tucan from July 9th to July 16th. Ive been to many other Iberostar resorts about 10 times and this was another great hotel that is managed by... More 

Was this review helpful? Yes 5
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Beach (26)
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Junior Oceanfront Suite (60)
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Sport Pool (4)
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