We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 200 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Tucan Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Iberostar Tucan Hotel to your Saves list
Ranked #33 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sherry H Yarmouth, Maine
Write a Review

4,529 reviews from our community

Traveler rating
    2,827
    1,222
    299
    118
    63
See reviews for
1,446
1,592
49
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (677)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4529)
  • Mar-May only
    (1100)
  • Jun-Aug only
    (1192)
  • Sep-Nov only
    (1090)
  • Dec-Feb only
    (1147)
All months
Yarmouth, Maine
1 review
5 of 5 stars Reviewed yesterday NEW

Everything about this resort was perfect. Our family (two kids 19 and 21) enjoyed our greatest vacation ever. It was the cleanest place I've ever stayed, food was perfect (and we have 4 very different tastes), and the staff was the friendliest most energetic group of people. We felt like we left behind friends. There were so many activities to... More 

Was this review helpful? Yes
Doncaster, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Iberostar Tucan hotel back in Sept 14, we stayed for two weeks, our room was spacious and comfortable, with a huge bed, we believe it was two doubles fastened together, our balcony over looked the jungle part complex, we was very close to the extremely large swimming pool and to the beach, the room was quite... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a great time at the resort. Went in the 3rd week of January and we lucked out with beautiful sunny weather every day! The resort is in a nice quiet area. The walkways to the beach through the "jungle" is absolutely gorgeous. We love looking for the Agoutis, Iguanas and other smaller critters that are all over the resort.... More 

Was this review helpful? Yes
Ontario
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at many 4 and 5 star properties on our travels and some true 3s. The service, location, food, location within walking to downtown was better than expected. My question is, for the price point, why would you want to stay any where else in playa del Carmen?!! We were fascinated by the central 'jungle', the wildlife, the... More 

Was this review helpful? Yes 3
Wisconsin
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Summary using a 5 Star Grid: 1=Poor – 5 =Excellent Service: (5)***** Grounds: (5)***** Rooms: (3)*** Beach: (5)***** Pool: (5)***** Food: (2)** Drinks: (3)*** Entertainment: (4)**** Activities: (5)***** Cleanliness: (5)***** Star Friends: (5)***** Service: Our travel agent booked us through Funjet on a charter flight. Everything went as planned with no issues or delays. A Funjet representative was at our... More 

Was this review helpful? Yes 5
Winnipeg, Canada
Top Contributor
89 reviews 89 reviews
25 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were here for a wedding and attended for the day only. The food was average resort food and the wedding food was great! The staff were very friendly All in all was a great experience. The rooms appeared to be very clean and fairly standard

Was this review helpful? Yes
Winnipeg
Top Contributor
78 reviews 78 reviews
14 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We Were privileged to spend two weeks at the Iberostar Tucan in Playa del Carmen Mexico.the occasion was our daughter's wedding as well as a holiday. The resort surpassed our expectations in every area. They went above and beyond regarding the wedding making it a super success. Our daughter was so pleased with the results. the wedding was like a... More 

Was this review helpful? Yes 8
Portland, Oregon
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent a week at the Tucan. The resort is so clean, the staff is wonderful, the drinks are plentiful but weak. Really everything about the resort was great. Except the food. I just for the life of me can't figure out how a resort in Mexico, with so much mexican art and culture, has so little Mexican food. And... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Mon son (8 yo) and I traveled to the Iberostar Tucan in mid January and we absolutely loved the hotel, location and staff. Transport from Cancun to the hotel took about 1 hour via shuttle (arranged through AAA) and the hotel is beautiful from the entrance all the way to the beach. Check in was very easy and I recommend... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing our family resort IBEROSTAR Tucan & Quetzal and for writing this phenomenal review. It is a pleasure to hear your kind words about our beautiful hotel, facilities and services; especially the service provided by our attentive staff. It will be an honor to have another chance to host you again... More 

Niagara Falls, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is an outstanding property for the buck. The hotel is fine, deserving three stars for the accommodations and five stars for the staff friendliness and service. First the property-it is a little dated. The pictures of the rooms are accurate. We stayed in the middle floor of a three floor complex near the front (lobby) of the building. Saw... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for sharing your comments about your recent stay at IBEROSTAR Tucan & Quetzal. It is good to hear that you liked our relaxing atmosphere with wonderful wildlife and our attentive staff. We would like to mention that our resort has a Green Globe certification and one of the requirements is the control of energy from the... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Iberostar Tucan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(44)
  • Lobby bar(33)
  • Great time(30)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(12)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Expedia, Caribbean Online Mgt Corp., VISIT US, INC. , Hotels.com, Despegar.com and Tingo so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen

5,763 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5334)
Viewed
Room/suite (375)
Viewed
Hotel & grounds (1187)
Viewed
Family/play areas (58)
Viewed
Pool/beach area (1389)
Viewed
Dining (370)
Viewed
Business center/function rooms (33)
Viewed
View from room (188)
Viewed
Bathroom (25)
Viewed
5:43
Videos (17)
Viewed
Other (1692)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (417)
Viewed
Adults' Pool (2)
Viewed
Amenities (65)
Viewed
Beach (26)
Viewed
Junior Oceanfront Suite (60)
Viewed
Pool (57)
Viewed
Restaurants and Bars (83)
Viewed
Sport Pool (4)
Viewed
Standard Room (47)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Hotels you might also like...
Check In Check Out
Price Your Stay