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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Shealeen Montreal, Canada
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4,598 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Iberostar Quetzal from Feb.18-25 and had a wonderful experience at this hotel.We stayed in room 2432 and did not have to walk far to the get to the restaurants,lobby,pool & beach.Our room was very clean,never a problem for towels and our room was cleaned early in the morning.We had adorable towel creatures everyday on our bed... More 

Was this review helpful? Yes 3
Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife. The gardens are immaculate just stunning, everyone seems to work so hard and are proud of what they do. The first morning we... More 

Was this review helpful? Yes 5
Harrow, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming around. I have to mention that all the staff are incredibly friendly and helpful, our maid Martha (1527) was wonderful and left various towel... More 

Was this review helpful? Yes 4
USA
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give any praise to our favorite resort at our forth time visit and I hope not last one. I would not repeat any descriptions... More 

Was this review helpful? Yes 5
Boston, Massachusetts
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are a family of four (two adults and two children, ages nine and eleven) and visited the Iberostar Tucan with a family friend during the week of February 13th - 20th. We chose the Tucan because 1) it was relatively affordable, 2) it appeared to have a fantastic beach (we're beach people, spending much of every summer at the... More 

Was this review helpful? Yes 10
crescent beach, british columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and me have stayed at all-inclusive resorts in the Playa area about half a dozen times and are well familiar with most parts of Mexico through another 20 or more trips. We have experienced everything, including being robbed in Vera Cruz, gas-tank empty in Baja, stranded in the desert in Bahia de los angeles facing an 11km hike... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Tucan & Quetzal, we would like to thank you for taking the time to share your holiday experience. We appreciate your loyalty to our hotel. We are very pleased to know that you enjoyed our clean and comfortable hotel, tropical wildlife, pools, beach and our privilege location. On the other... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I went to Iberostar Tucan at the end of October so my review is a little late - however, I thought the hotel was absolutely brilliant - and great value. We went to all the speciality restaurants - in fact only ate in the buffet 2 nights - because we asked, and there was availability. We had fabulous meals in... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We just checked into our room earlier this afternoon and it's now midnight. I was about to go to bed until I realized the sheets in our bed were covered in little hairs from every inch of the mattress. It's absolutely disgusting and I've now been waiting for 30 minutes for someone to change my sheets instead of going to... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all we would like to thank you for writing a review about your vacation in our hotel IBEROSTAR Tucan & Quetzal. Please accept our sincere apologies for the inconvenience you encountered. Our Public Relations Department assisted you as soon as they received your report. All this matters are very important for us, as our main goal... More 

Massachusetts
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

With all of the reviews I had read before going, I wasn't expecting much. We have stayed at the Lindo twice before which also lowered expectations. I would stay here again for the price over the Lindo. The food in the buffets were up to and beyond other resorts we have stayed at. We only ate at one restaurant, the... More 

Was this review helpful? Yes 5
Canton, Michigan
2 reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

I am here now. My husband and son already lost two days after getting food poisoning. My 10 year old threw up all over the floor in our room. We had to call twice to have someone bring more towels and clean up-took almost two hours for anyone to arrive. So gross. Last night we went to the steak house.... More 

Was this review helpful? Yes 20
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to share your comments about your current stay at IBEROSTAR Tucan & Quetzal. We are very concerned to read about your son's and husband's health problem. We would like to inform you that IBEROSTAR follows strict internal and external health and safety controls. We have a Health &... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(53)
  • Steak house(39)
  • Lobby bar(29)
  • Great time(28)
  • Star Friends(25)
  • Specialty restaurant(24)
  • Pool area(16)
  • Ice cream(14)
  • Beds are hard(11)
  • Main pool(11)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen

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