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All 197 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Iberostar Tucan Hotel
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Ranked #29 of 197 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 2 days ago
Andiejj Katy, TX
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4,041 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (552)
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English first
Katy, TX
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just back from 9 nights at this resort. We have stayed at several AI's. So let's start with the postives. We went with our kids and this is definitely a family friendly resort. The beach is wonderful!!! Nice sand, beautiful water and the entry is smooth. We loved walking through the jungle path and seeing the animals - my kids... More

Was this review helpful? Yes 3
Lima, Peru
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went with my family to spend a few days of relax and fun at this wonderful hotel. People made everything in order to provide a full fun vacation!! Great food, restaurants, drinks, rooms!! I strongly recommend this hotel, and will be back soon for sure!!!

Was this review helpful? Yes 4
Los Angeles, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is definitely a hotel that is family oriented. The staff is AMAZING. In particular Azul and Andrez. Our 4 year old daughter would not leave them alone, we felt apologetic because she would gravitate towards these guys whenever she saw them, but they aways made her feel special and welcomed. The same people are in the nightly shows, which... More

Was this review helpful? Yes 3
Riverside
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved the once in a lifetime experience of being in the jungle at this resort. The resort was accomadating to my request for a upper story room facing the jungle. Lots of activities on site and close by. Moses is the best taxi driver!

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
milton keynes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went Here 8 June 2 Weeks, will keep this short .. Family of four all Adults, we had at great time so much fun . We were all Sad to leave, the service and Staff were Outstanding . Thank you all so much for a lovely Holiday Hope to see you all again next year. mossy1

Was this review helpful? Yes 3
Columbia, Missouri
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend's family and I took a trip to Iberostar Tucan Hotel arranged through The Tropical Travelers booking agency. We used Stephanie Lockhart as our travel agent and nothing could have been smoother (minus a little hiccup of our first plane out of STL... no one's fault!). From the time I e-mailed Stephanie to stepping onto Mexican soil we had... More

Was this review helpful? Yes 8
Olathe, Kansas
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed at Iberostar Tucan June 25th-July 3rd. This was our third time at this resort, have stay at 2 others but prefer this resort. 5th ave shopping is close and the beach here is amazing!!! Only thing I would love to see is maybe a little more air conditioning used in the restaurants. Staff is VERY customer service oriented.... More

Was this review helpful? Yes 1
Springfield, Virginia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My family just returned from Iberostar Tucan in Playa del Carmen and we couldn't wait to tell everyone how much we loved it there. If you love a spectacular beach with soft white sand and excellent swimming in warm blue water, if you love great food that changes every day and is available somewhere on the property, pretty much 24/7,... More

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thrilled to receive such a great review, thank you for choosing our resort IBEROSTAR Tucan & Quetzal. We are very excited to know that we were able to offer an outstanding vacation experience for you. Thank you for praising our paradisiacal beach, large pool area and beautiful tropical jungle and wildlife; as well as your compliments... More

Playa Del Carmen
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I had a great vacation in this first time to the region. The property was very well maintained and the staff was courteous and attentive. The variety and quality of the food was top notch. The only negatives were they should have had fans in the main bar, clocks in the room and someone at front desk... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First and foremost, on behalf of the General Management of IBEROSTAR Tucan & Quetzal we would like to thank you for your observations regarding our resort. It is an honor for us to have welcomed you and your family on your first time in this part of Mexico. Thank you for your great remarks on our beautiful property... More

Herriman, Utah
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The only thing that stopped me from giving a great review is the food. The beach is beautiful! Crowded, but beautiful! The staff was very nice, they had a lot of actives for you to do (Zumba on the beach, kayak, paddle board) and things you could pay extra for (parasailing, scuba diving, jet skis). The best thing about this... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing our resort IBEROSTAR Tucan & Quetzal for a sunny holiday at the beautiful Riviera Maya. We appreciate your praise of our beach, amazing staff and fun activities offered by our entertainment team “Star Friends”. Thank you very much for your great remarks on our tropical jungle and... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

4,932 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Family Hotel in Playa del Carmen #19 Top resorts Hotel in Playa del Carmen #20 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #26 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Number of rooms
350

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