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Iberostar Tucan Hotel

Certificate of Excellence
GreenLeadersGold level
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Iberostar Tucan Hotel
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5,306 Reviews from our TripAdvisor Community

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Whitecourt, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was our first trip to Mexico and everything turned out beautifully....so much so, that I've left a little piece of my heart at the Iberostar Tucan, until we return next year! First off, the flights were great and our Sunwing rep Jessica was very helpful. Check in was a breeze and the welcome drink very tasty. Vanessa C was... More 

Helpful?
1 Thank Tracy N
Winnipeg, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

This was our 4th trip to this resort & probably our last. In the past, we have always contacted the resort with our preferred room location & they have been very accommodating to our requests. I emailed the resort again this year, 1 month prior our trip, requesting a room close to the beach, facing the pool. Claimed they would... More 

Helpful?
Thank manitobans2016
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from a week long visit, travelling with our 6 month old. We travel quite a bit, however this was our first all inclusive experience. We thought this would be convenient with an infant, and chose this resort on a recommendation of friends who stayed a couple years ago. Some positive notes: The grounds are beautiful. The jungle... More 

Helpful?
Thank Laura G
Lakewood, Colorado
1 review
2 of 5 stars Reviewed 3 days ago NEW

Pleasant weekend stay. The rooms were adequate, the staff friendly, and the grounds were beautiful. However, there were some problems. The switch to turn the overhead fan on was hard to locate on the wall. The thermostat controls were slow to respond -- the room eventually cooled down. The bathroom however was another story. It was very difficult to find... More 

Review collected in partnership with Iberostar

Helpful?
Thank mkien
Windsor, Canada
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First of all I would like to stress that I have been travelling to the Caribbean for years now, and have stayed in a variety of different resorts and locations. Bahia Principie in Punta Cana and Cayo Levantado Secrets Sanctuary in Cap Cana Riu Palace in Aruba and Punta Cana The Royalton in Cayo Santa Maria as well as numerous... More 

Helpful?
Thank beachy026
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Tucan 1/22/16-2/1/16. Our first time at an Iberostar resort and after the second day was nothing but fantastic! We started out in building 18 overlooking the roof of the lobby bar but we were moved to building 13 which is where all the action is - monkeys every day at least twice a day. It is... More 

Helpful?
1 Thank mbrandts7
Kansas City, Missouri
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

For the sixth straight year a group of ten of us returned to the Iberostar Tucan. I will say they got everything back in order after their resent fire. The hotel is still very beautiful and the beach is one of the best around. I was a little disappointed in the fact that we had reserved rooms with king beds... More 

Helpful?
1 Thank cgc54
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just returned from our first time at the Tucan. Loved it. Smaller resort, which was awesome. Love the jungle area with the animals. Staff were all awesome. Especially enjoyed our service in the Tucan Lounge. We always hit the lounge after dinner, to have a drink before the show. Our server was a wonderful lady with name of... More 

Helpful?
2 Thank 376lindan
Rochester, New York
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We traveled with another couple to Mexico and we booked two ocean front Jr. suites but upon arrival the resort upgraded us to a Presidential for free! Exciting and wonderful. Room 1042 on the Tucan side. Room was amazing but located right next to the Steak house so we heard dishes clanging into the late hours of the night and... More 

Helpful?
8 Thank mcmomny
Christiansburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was my second time at this resort. Great beach location. Excellent food, service and entertainment. It is a distance from the airport so be ready for at least a 45 minute drive or longer if others on your transport need to be dropped off at other resorts. Close to town of Playa del Carmen but not close enough to... More 

Review collected in partnership with Iberostar

Helpful?
2 Thank BAliceW
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for once again choosing IBEROSTAR Tucan & Quetzal for spending your recent vacations. We appreciate your loyalty and are glad to know you enjoyed our beautiful pool and beach, delicious food, fun entertainment activities, natural surroundings and amazing staff services. We will be looking forward to your next visit to the Riviera Maya. Warm greetings, Quality... More 

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