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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Ranked #34 of 199 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Cindio631 Brentwood, California
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4,227 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brentwood, California
1 review
3 of 5 stars Reviewed yesterday NEW

We returned yesterday from 7 day vacation with 2 other couples. After reading the reviews we were anticipating a great vacation. I had emailed the hotel and requested our rooms be in the same building and when we arrived the front desk could not put us all together. They put one of the couples in a separate building and when... More

Was this review helpful? Yes 1
Southend-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stay at the complex after reccommendations from friends and were NOT dissapointed, from the booking in to the booking out at reception. It is a very clean and friendly hotel where the staff are always on hand if you need them. The rooms were clean and more the adequate for our needs and the room service was very efficient.The... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Allentown, Pennsylvania
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I brought a girlfriend who'd never been out of the country for a long weekend and Iberostar really fit the bill for the occasion. This was my 3rd Iberostar and while I trend to smaller hotels these days, I still appreciate the consistency of the product they deliver. Clean if basic rooms (wish they'd ditch the bedspreads), a few decent... More

Was this review helpful? Yes 3
Canal Winchester, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Six of us ranging in age from late 20's-50's just returned from Iberostar Tucan and we all are in agreement that we want to return! The rooms are comfortable and kept clean daily. The bed was comfy and the maid always restocked our fridge and towels. We had rooms right next to the beach and pool which was great for... More

Was this review helpful? Yes 1
California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been to the Iberostar Tucan/Quetzal 9 times over the past 12 years. Needless to say, we really like the resort, location, and that gorgeous beach! It has to be the best beach in all of Riviera May - no rocks, calm, blue, clear water! We stayed in Bldg. 10, which was a nice upgrade for us. Not much... More

Was this review helpful? Yes 6
Bristol, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Amazing beaches, the bluest sea, should be paradise. After having avoided all inclusive resorts since my children were little, I was persuaded to go to the Tucan Hotel. Nothing wrong with the hotel or facilities just no longer my type of holiday. Same thing everyday, breakfast, beach, lunch, drink, dinner, drink, sleep, repeat, repeat, repeat......... Themed restarants very hit and... More

Was this review helpful? Yes 3
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Best hotel in the world? I would think so! Two visits this millennium and many many more I hope. Fantastic location, great food and good staff. I can't recommend it highly enough. Please pay them a visit.

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucán and Quetzal for your recent vacation in the Riviera Maya. It is our pleasure to know that your stay was wonderful and that you enjoyed our facilities, good location, food and helpful staff. Your nice words are much appreciated. We hope to have the opportunity to welcome you... More

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

My wife and I just returned from a long weekend at the Iberostar Tucan. I was a little apprehensive at first since this property was one of the lowest priced properties I could find but the thought of spending $500 a night for an all-inclusive in Mexico was just more than I could take. But the reviews were predominantly positive... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 10
Glen Ellyn, Illinois
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Food was ok - little lower quality than other Iberostar Grounds - peaceful and pretty Beach - just beautiful, prettier than Iberostars DelMar/Lindo/Grand. We even liked it more than Iberostar Punta Cana. Wonderful for long walks. Staff - excellent, always smiling and helpful. Not being able to get room with King size bed is a deal breaker for us -buliding... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing us and for sharing your holiday experience with other travelers. Your comments on our peaceful ground, beautiful beach and excellent staff are much appreciated. Your encouraging words about our nice staff will help us to keep working hard for our guests’ satisfaction. We regret to know that you were... More

Minneapolis, MN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A group of 8 adults and 5 kids stayed at this hotel the first week of April. We visit Playacar area every year but mainly stayed at the Riu resorts. This was our first stay with Iberostar and we enjoyed it very much. The hotel was great, the rooms were specious and clean. The service was amazing. Hotel Grounds: Clean,... More

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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