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Iberostar Tucan Hotel

Certificate of Excellence
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Iberostar Tucan Hotel
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5,089 Reviews from our TripAdvisor Community

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Traveler rating
    3,104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

First of all we would like to thank Laura and the team for making our stay an enjoyable experience .. Block 14 lived up to all our expectations, visiting monkeys on to our balcony every day. Ursula our room maid made an exceptional job of looking after our room. The food was fresh, plentiful and well presented .. Daniel made... More 

Was this review helpful? Yes 3
Carmarthen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Beautiful resort, great wildlife, great beach. Fantastic Animation Team Only negative was repeated electronic keycard failures necessitating repeated trips to reception. Caesar salad on room service was 4 lettuce leaves, 3 tomatoes, & 2 anchovies.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This was my second time staying at Iberostar Tucan and for the most part we had a great time. The grounds are beautiful and the beach was awesome!! The beach was the reason for the second trip. The food was average, and the drinks were good. The rooms are ok, they could use some updating but the beds were comfortable... More 

Was this review helpful? Yes 1
Grand Rapids, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort was gorgeous! I went with my boyfriend and brothers and just got back. The rooms were beautiful and well maintained. Not only were they very clean, spacious, and comfortable, but the maids re-stocked the mini bar daily, which I have not experienced at other resorts. The resort itself is incredibly beautiful, with marble, statues, and reliefs meant to... More 

Was this review helpful? Yes 4
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First of all, let me start off by saying that we did not want to leave and currently feel like we are in mourning because we're no longer at this resort. We stayed from 8/22-8/26, and everything was great from the beginning to end. The resort and grounds are well taken care of, and we absolutely loved the jungle in... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our family of six recently stayed here for 10 days. We were loyal to Dreams hotels but I was tired of going to the same place. So we went here instead. Firstly, I want to address the good stuff! The jungle atmosphere and the animals were just beautiful. My kids loved that. The maid service provided towel art every day... More 

Was this review helpful? Yes 3
Pennsylvania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Five months ago we stayed at the Tucan for the 2nd year in a row. We will never ever book during Easter week again. We had booked 2 rooms and asked for adjacent rooms. At check-in we were not even in adjacent buildings and were also not given 2 double beds as requested in our reservation. We booked our rooms... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Tucan & Quetzal once again for your vacation. We would like to thank you for your warm words regarding our beautiful grounds and for highlighting the great work from our staff. Rest assured that they will receive your compliments. On the other hand, we are saddened... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Recently returned from Iberostar Tucan in Cancun, Mexico. It was an outstanding trip- with praises going especially to our concierge, Karla! She was the most pleasant professional and helpful woman that we could've hoped for. Karla was always asking if there was anything she could help with to make our stay even better. Thanks Karla!! Also special praises for our... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, First of all, we would like to thank you for staying at IBEROSTAR Tucan & Quetzal. Thank you for your compliments regarding our helpful and very friendly staff. Please be sure that we will forward your very kind words to Karla. Our staff is the heart and soul of our organization and work hard to make your holiday... More 

Feasterville, Pennsylvania
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We visited this resort on August 22, 2015 just for a day. We stayed in Iberostar Del Mar and just wanted to check out the other hotels. We took a taxi from Del Mar for 395 pesos and the ride was about 30-35 minutes. We arrived at around 11:00 am. On arrival we were given new wrist bands and went... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for sharing your experience with us. Thank you for choosing IBEROSTAR Tucan & Quetzal in order to spend your day. It is nice to read that you enjoyed our wonderful beach with is clear water, our big pool and is nice bar. Your evaluation is very motivating... More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

We had the pleasure of staying at the Iberostar Tucan for five days in August. Everything about it exceeded our expectations. The staff -- every one, including front desk, servers, bartenders, housekeeping, and managers -- were outstanding, hardworking, pleasant, welcoming, engaging, and highly capable. The resort itself was pristinely beautiful and clean at all times. The floors were gleaming, there... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are grateful for have been chosen as your vacation destination and for the time you took to share these special holiday moments. Furthermore, we are glad to know that we met our internal goal to provide our beloved guests with memorable holidays by means of the tasty food at all buffets and restaurant. Thank you as well... More 

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