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Iberostar Tucan Hotel

3.5 of 5
Avda Xaman-Ha, Lote Hotelero, No.2 | Playacar, Playa del Carmen 77710, Mexico
Hotel amenities
Ranked #29 of 186 hotels in Playa del Carmen
4.5 of 5 stars 2265 Reviews
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2,265 reviews from our community

What travelers say about this hotel
  • Very good(76)
  • Steak house(40)
  • Great time(39)
  • Lobby bar(37)
  • Pool area(35)
  • Star Friends(33)
  • Specialty restaurant(27)
  • Ice cream(26)
  • Room service(24)
  • Other resorts(23)
Traveler rating
    1,426
    588
    143
    70
    38
Only show reviews for Family (557) | Couples (675) | Business (15)
Date Rating
GloriaChicago_Il_
Chicago, Il.
1 review
4 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
4
people found this review helpful

We have traveled all over Mexico for the past 18 years staying at low budget and high end properties but this resort was our absolute favorite. This was our first time at an Iberostar and we were really impressed with their concern to details. The rooms were comfortable and the food wonderful. There was always something for everyone. The tropical... More

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ikider
Philadelphia, Pennsylvania
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
1
person found this review helpful

Celebrated my bday there Food was great, clean hotel More

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scottymo
1 review
3 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW
3
people found this review helpful

Had a blast with great friends. Beach is top-notch. Fun, active sports. Rooms excellent, but beds pretty firm. Service outstanding, star friends very entertaining. Dance club was very fun. Japanese rest 5/5. Steakhouse 4/5. Tropical rest 3/5. Buffet ok but lots of variety. Bfast by pool&beach vnice, great omelettes. Pool bar could be a little warmer. Snorkeling was ok. Jetskis... More

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SECAM
CHESTERFIELD, UK
1 review
2 helpful votes
5 of 5 stars Reviewed February 9, 2012 NEW
2
people found this review helpful

Returned from 2 weeks at the Tucan on 31st. January 2012. My wife and I had a great holiday mainly due to the excellent staff. Look up Ivan and Henry in the Lobby Bar. The hotel grounds are superb and the 'jungle' in the centre of the 2 hotels has some great wildlife, monkeys, tereques, peacocks, iguanas etc. The rooms... More

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coffebrk
Reading, Pennsylvania
1 review
3 helpful votes
4 of 5 stars Reviewed February 8, 2012 NEW
3
people found this review helpful

Stayed at the Tucan Nov 21 for 5 days. First thing that stands out is the friendly staff who really make every effort to satisfy guests, even the demanding ones. Rooms were always immaculatly kept. Beds were hard but 3 inch toppers were available on request. Food at the buffets was good and varied. Ala cart restaurants were about on... More

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Travis E
Cochrane, Canada
1 review
3 helpful votes
3 of 5 stars Reviewed February 7, 2012 NEW
3
people found this review helpful

Iberostar Tucan is a decent resort but there are some big holes that take it from an excellent resort to a fair resort. The short review is that the grounds and beach are EXCELLENT, the food is POOR to FAIR, the pillows and mattresses are HARD and the service is generally very good with some bad apples thrown in. The... More

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annatCanada
canada
2 reviews
12 helpful votes
4 of 5 stars Reviewed February 7, 2012 NEW
11
people found this review helpful

Went with family January 2012, 2 adults, two teenage girls. I had to put my own ‘package’ together last minute but all worked very well – booked hotel directly with Iberostar hotels, transfers with ‘USA Transfers’ (they were very accurate and prompt with pick up times, fees and promised service, found them via Tripadvisor!), we flew to Cancun with Delta... More

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seb929
Boston, Massachusetts
2 reviews
12 helpful votes
3 of 5 stars Reviewed February 4, 2012 NEW
7
people found this review helpful

My boyfriend and I stayed at the Iberostar Tucan from January 13-January 22, 2012. We had stayed at the Iberostar Dominicana in the Dominican Republic last year and had such a great experience, that we knew we had to book Iberostar for our next trip! Aside from a few minor bumps in the road, we had a wonderful and memorable... More

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krukab
Senior Reviewer
7 reviews
45 helpful votes
4 of 5 stars Reviewed February 4, 2012 NEW
1
person found this review helpful

Spent three nights here with a family of five, including three young adults. Let's just say the stay improved as the stay went on. I must admit that the check-in was pleasant and went well. The outdoor lobby is welcoming with the birds and the front desk clerk. They let us check in prior to 3pm which was helpful. The... More

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yveEngland
Leamington Spa, United Kingdom
Contributor
19 reviews
81 helpful votes
5 of 5 stars Reviewed February 2, 2012
6
people found this review helpful

Stayed at the Tucan for 9 nights in December and although we were not traverlling with children i would say it is still perfect for couples. It has a lovely beach and great adult only swim up bar although sometimes we were the only two there but the drinks were strong and the bar staff as everywhere in the hotel... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Tucan Hotel, responded to this review
February 4, 2012

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Tucan. I am delighted to know that you enjoyed your stay with us and you liked the location and our surroundings. Strolling along the paths around the Iberostar Tucán is like walking through a wood or an enchanted Mexican forest,... More

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Iberostar Tucan Hotel Also Known As

  • Iberostar Tucan
  • Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Mexico
  • Iberostar Tucan Playa Del Carmen
  • Playa Del Carmen Iberostar
  • Iberostar Tucan Quetzal
  • Iberostar Tucan Playacar
Address: Avda Xaman-Ha, Lote Hotelero, No.2 | Playacar, Playa del Carmen 77710, Mexico

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