I will start of by saying that I am an African Male (with a dark complexion) since this will become relevant very soon as you read through my experiences. I recently went on a 5-night vacation trip to Playa Del Carmen, Mexico. Due in part to a previous stay at an Iberostar resort in Punta Can, Dominican Republic and my... More

I really want to give this place a full 5 stars. I have stayed here 4 times and got married here in September 2011. The actual Iberostar staff is amazing. Let me say that. Every single time I've been here (and I've been going since 2005, we actually have our family reunions there), the hotel staff has been the best!... More

Me and my wife spent 2 weeks at the Iberostar Quetzal/Tucan for our honeymoon. We had booked to stay at the Quetzal through Thomas Cook but ended up on the Tucan side which was no problem as it is basically 1 hotel. On our Journey to the Quetzal/Tucan we passed a number of very grand looking hotels, this hotel when... More

We stayed at the Tucan for the first two weeks of May. There's not much more I can say that has not been said before but I would very much like to say "Thank's to all the staff" throughout the resort for making my holiday so perfect in everyway, the jungle in the centre of the hotel is such fun,... More

This place is so beautiful and so much fun. The rooms and grounds were outstanding. The food was delicious. The performances were great. The beach and pools were beautiful. Also located within walking distance to village with access to the bus to visit the ruins and other nearby attractions.

The rating on this hotel is wrong, it is no better than a 3 stretching maybe to a 4 tops. It is old and in direr need of repair, the adult pool they should be ashamed of, all the tiles are missing and it was dirty. I ended up with a bacteria eye infection the day after going in this... More

We emailed the hotel a few weeks before departure to request interconnecting rooms facing the jungle on the 3rd floor. We received a quick response from the hotel that they would try their best but no promises. Check in was quick with a few forms to sign, we were given a nice cool drink while we went through the process.... More

Stayed at Tucan May 2011. The staff work very long hours and work extremely hard yet remain cheerful and always helpful. Special thanks to Michelle who runs the kids club - what a star! The hotel is spotless and the food great. We had a wonderful break and would recommend it. I believe Eduardo is one of the managers there... More

I stayed for 5 nights in May 2012. It's good all inclusive resort. Safe - yes, it's very safe. You don't need anything. Food - it's good. I went 2 speciality restaurnats, Japanes and Caribian one. If you prefer 5 star with expensibe wine, it may not work, but buffet food was very good and I loved it. Service -... More