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All 199 Playa del Carmen hotels

Iberostar Tucan Hotel

3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
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Ranked #34 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Brian J Southend-on-Sea, United Kingdom
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4,224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Southend-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stay at the complex after reccommendations from friends and were NOT dissapointed, from the booking in to the booking out at reception. It is a very clean and friendly hotel where the staff are always on hand if you need them. The rooms were clean and more the adequate for our needs and the room service was very efficient.The... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Allentown, Pennsylvania
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed yesterday NEW

I brought a girlfriend who'd never been out of the country for a long weekend and Iberostar really fit the bill for the occasion. This was my 3rd Iberostar and while I trend to smaller hotels these days, I still appreciate the consistency of the product they deliver. Clean if basic rooms (wish they'd ditch the bedspreads), a few decent... More

Was this review helpful? Yes 2
Canal Winchester, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

Six of us ranging in age from late 20's-50's just returned from Iberostar Tucan and we all are in agreement that we want to return! The rooms are comfortable and kept clean daily. The bed was comfy and the maid always restocked our fridge and towels. We had rooms right next to the beach and pool which was great for... More

Was this review helpful? Yes 1
California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to the Iberostar Tucan/Quetzal 9 times over the past 12 years. Needless to say, we really like the resort, location, and that gorgeous beach! It has to be the best beach in all of Riviera May - no rocks, calm, blue, clear water! We stayed in Bldg. 10, which was a nice upgrade for us. Not much... More

Was this review helpful? Yes 4
Bristol, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Amazing beaches, the bluest sea, should be paradise. After having avoided all inclusive resorts since my children were little, I was persuaded to go to the Tucan Hotel. Nothing wrong with the hotel or facilities just no longer my type of holiday. Same thing everyday, breakfast, beach, lunch, drink, dinner, drink, sleep, repeat, repeat, repeat......... Themed restarants very hit and... More

Was this review helpful? Yes 3
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Best hotel in the world? I would think so! Two visits this millennium and many many more I hope. Fantastic location, great food and good staff. I can't recommend it highly enough. Please pay them a visit.

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucán and Quetzal for your recent vacation in the Riviera Maya. It is our pleasure to know that your stay was wonderful and that you enjoyed our facilities, good location, food and helpful staff. Your nice words are much appreciated. We hope to have the opportunity to welcome you... More

A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

My wife and I just returned from a long weekend at the Iberostar Tucan. I was a little apprehensive at first since this property was one of the lowest priced properties I could find but the thought of spending $500 a night for an all-inclusive in Mexico was just more than I could take. But the reviews were predominantly positive... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 10
Glen Ellyn, Illinois
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Food was ok - little lower quality than other Iberostar Grounds - peaceful and pretty Beach - just beautiful, prettier than Iberostars DelMar/Lindo/Grand. We even liked it more than Iberostar Punta Cana. Wonderful for long walks. Staff - excellent, always smiling and helpful. Not being able to get room with King size bed is a deal breaker for us -buliding... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing us and for sharing your holiday experience with other travelers. Your comments on our peaceful ground, beautiful beach and excellent staff are much appreciated. Your encouraging words about our nice staff will help us to keep working hard for our guests’ satisfaction. We regret to know that you were... More

Minneapolis, MN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A group of 8 adults and 5 kids stayed at this hotel the first week of April. We visit Playacar area every year but mainly stayed at the Riu resorts. This was our first stay with Iberostar and we enjoyed it very much. The hotel was great, the rooms were specious and clean. The service was amazing. Hotel Grounds: Clean,... More

Was this review helpful? Yes 5
tarzana ca.
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent five days here with our grown sons, property was beautiful, to wake up to howling monkeys outside your window in the morning is an incredible experience. Both Tucan and it's next door sister property are special properties. The rooms are comfortable, the staff friendly and eager to help, they have plenty of activities, water sports, archery, air gun,... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Firstly, thank you for staying at IBEROSTAR Tucan & Quetzal and for sharing your wonderful holiday experience with us and other travelers. We are happy to read that you had a fantastic time with your family and that you enjoyed our beautiful facilities and the kindness of our hard working staff. As you pointed out, we provide our... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Steak house(45)
  • Lobby bar(33)
  • Great time(32)
  • Star Friends(28)
  • Specialty restaurant(27)
  • Pool area(18)
  • Beds are hard(15)
  • Ice cream(15)
  • Main pool(13)

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero, No.2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#13 Family Hotel in Playa del Carmen #20 Top resorts Hotel in Playa del Carmen #22 Spa Hotel in Playa del Carmen #24 Romantic Hotel in Playa del Carmen #27 On the Beach Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
Number of rooms
350

Questions & Answers

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32 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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