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All 200 Playa del Carmen hotels

Paradisus Playa del Carmen La Perla

4.5 of 5 Resort (All-Inclusive)   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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Paradisus Playa del Carmen La Perla
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Ranked #6 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed today
drvonetta Brooklyn, New York
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3,103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brooklyn, New York
1 review
3 of 5 stars Reviewed today NEW

Second visit here was to celebrate my bestie's 40th bday. The rooms are always beautiful and clean, the butler service was amazing. the food also amazing. However, we had a big problem with the restaurant Passion, which is a fancy sit down but it's not included. We were originally given a price and when we got our bill at the... More

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Playa Del Carmen
1 review
5 of 5 stars Reviewed yesterday NEW

I traveled with my husband in early September to this resort so this review is long overdue. The property is amazing! The resort is gorgeous and the food was excellent in all of the restaurants. Our favorite was Fuego, but they were all delicious with many fresh options. At Fuego a few favorites were the veal chop, the ceviche and... More

Review collected in partnership with Melia Hotels International

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Dallas, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything here is perfect, the food, the rooms, the atmosphere. The whole hotel is built with sensation architecture in mind, so you smell wonderful things all over like incense, exotic types of perfumes, the visuals are exciting all over. We stayed for one week and we regret not being more at the hotel, the service is perfect, the staff are... More

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed yesterday NEW

Arrived at this hotel after in excess of 21 hours travelling and the first surprise was when I was told that my room had been overbooked and so was shifted onto another hotel for the first night. This was beyond annoying and unfortunately left me with a bad view of this hotel. Finally arrived at this hotel for the second... More

Was this review helpful? Yes 2
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The paradisus is beautiful and modern. The service is great and the food is excellent. A couple of things I noticed that were missing from the pool area was music and entertainment. I've been to other resorts where by the first day the entertainment staff knew me by my first name. It is usually their job to announce all activities... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, First, thank you for taking the time to share your Paradisus experience, and for letting us know your opinion about some aspects that you liked and some others that you disliked during your stay. Be confident that our Activities Manager is now aware of your observations regarding music & activities and be sure that your notes will be... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

the "only" thing that's not good is the beach, everything else is awesome! The service is the best, and the food is delicious, big and fancy rooms, a lot of inside activities, shows and distractions. Definitely you have to come with "royal service", you don't have to worry about nothing.

Was this review helpful? Yes 4
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, It is always pleasant to read when our guest´s expectations where completely covered after staying at Paradisus Playa del Carmen La Perla-Royal Service. Please be sure we will keep the hard work to remain this way and continue creating everlasting memories in all our guests. Thank you for your recommendation and we hope on keep counting with your... More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I loved that the hotel seemed to protect the natural environment of the jungle surrounding it. Facility is beautiful. But, do not come here for a gastronomic experience. Outside of passion, the food was not great. We did not try the italian place, but heard that was good too.The front desk staff could be more friendly, and those assigned to... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for sharing the details of your experience and we apologize for not meeting your expectations in some aspects. Your observations help us identifying our opportunity areas and how can improve, thank you for sharing them with us and we hope we can honor us with your presence again. Annette Koelemeij Hotel Manager Paradisus Playa del Carmen... More

Monroe, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We came here for our 20th Wedding Anniversary. We had a wonderful stay. We chose the Royal Service upgrade with a our private butler service, which is really a glorifies concierge. Location: About a 30 minute ride from the airport. We had transportation arranged by the hotel. We were supposed to be a shared ride, but the girl at the... More

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Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your gracious words and kind feedback! We are ecstatic to hear that you had a wonderful experience while visiting with us and your anniversary celebration was unforgettable while you enjoyed the special benefits of being a Royal Service guest, our facilities, the amazing food at the a la carte restaurants, great nightly entertainment and felt... More

New Jersey, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

We were staying for 6 nights and were part of a group of 4 families, 18 people. This is the 2nd time we are coming to this resort. Food is not what is used to be when we were there 18 month ago, however , it is still above average. the resort is well maintain and very clean. I only... More

Was this review helpful? Yes 1
Mount Airy, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I am a travel agent so I got to travel to this hotel to review for my clients. The hotel is very nice, the rooms, restaurants, everything was very nice and very clean. The staff is very friendly every where we went. The food was pretty good. We were on the adult only side. The other resort allows kids, they... More

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, First of all, thank you for sharing with us your opinion and part of the experience you had at Paradisus Playa del Carmen La Perla. Regarding your comments about rugs in the buildings, music around the hotel and night life entertainment, please rest assured that will be addressed with our management in order to improve and take corrective... More

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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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