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Paradisus Playa del Carmen La Perla

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
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5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
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Paradisus Playa del Carmen La Perla
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Ranked #12 of 201 Hotels in Playa del Carmen
GreenLeadersPlatinum level
A recent review
3 of 5 stars reviewed yesterday
rsingleton Scottsdale, Arizona
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4,369 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Scottsdale, Arizona
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed yesterday NEW

First off, the resort is beautiful. It has a Zen like feel to it. We had a One Bedroom Master Suite Swim Up which was the highest category before the Presidential Suite. What I didn't understand was why the Royal Service wasn't available for these Suites. You could only get Royal Service on the lower category rooms. So you got... More 

Was this review helpful? Yes 2
Edison, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Our family stayed at the Paradisus La Perla recently and we are still talking about it - mostly about how much we want to return! From the minute we walked into La Perla, we were treated as valued guests by the wonderful staff! Everyone was so friendly and helpful and went out of their way to make our stay not... More 

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our second time visiting Paradisus La Perla. This time they sent us to Royal Service, so we get there, get the welcome drink, get an upgrade on a nice room and met our butler Luis. The service was nice and we had great food. We enjoyed the place although 2 restaurants were closed due to a fire. Nancy... More 

Was this review helpful? Yes 1
New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't usually review a hotel after I stay in one, however this resort was SUPERB. From the service to the food to the pool and much much more. We had our own butler named Neftali was great. He catered to our every whim. I highly recommend him.The people who work there were very friendly. Anyone who you passed walking... More 

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed yesterday NEW

At first glance our first impression wasn't all that great. I think it's because we had the Royal Service at La Perla and the entrance wasn't as grand as the "main" entrance for La Perla. This was my 2nd trip to an all exclusive hotel but my husbands first experience. As the days went buy, we started LOVING the hotel... More 

Review collected in partnership with Meliá Hotels International

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Milton Keynes
2 reviews
5 of 5 stars Reviewed yesterday NEW

We were staying at the Paradisus resort because we were there for our honeymoon. A very close friend of mine had stayed in this hotel before and she recommended that we looked into this resort as one of the options for our honeymoon. In the past I had stayed in the Hilton and Marriott resorts so I expected it to... More 

Review collected in partnership with Meliá Hotels International

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Warminster, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

our first impression was with meeting our waiter Iran at the sea side grill, an energetic, friendly waiter making the start of our stay great. Then Rudy at the pool side bar, who was happy to serve us. Later in the week we met Nancy and Dorian, bartenders at the M bar, with smiles and laughs. giving us a nice... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you are a skeptic, this is the review for you. I'm a huge skeptic when it comes to booking vacations and trusting the marketing side of websites and misleading advertising. First off, I am a teacher who was looking for an affordable but incredible place to stay for my honeymoon. We found it. The place wasn't perfect, but it... More 

Was this review helpful? Yes 5
tulsa, ok
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Third trip to Paradisus. Stayed in Royal services again. Neftali was an excellent butler, as always. Rooms were great. Service was perfect. Food was top notch. Appreciated the sushi addition to Hadar buffet. The only issue was a large group from Texas (overweight, obnoxious, 50+ yo) staying Royal Service swim-out. They were drunk, loud, rude and partied like it was... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 7
Cypress, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was a second honeymoon for my husband and I. The hotel, pool, service and food was excellent. We could not have asked for a more relaxing and enjoyable stay. Hotel staff, wait staff at the pool (Joaquin and Sylvia), restaurant staff were top notch. We did not upgrade to Royal Service but we were very impressed with the service... More 

Was this review helpful? Yes 1
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