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Paradisus Playa del Carmen La Perla

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
Hotel website
5a Avenida | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
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Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Perla
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5,553 Reviews from our TripAdvisor Community

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Bronxville, NY
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our friend's trip this year took us to the Paradisius in Playa del Carmen. We stayed on the Royal Service side (La Perla) which is the only way to go if you are traveling without children. The staff was excellent and always helpful except for some of the female maitre d's in a few of the restaurants. They were just... More 

Helpful?
Thank Vimaria
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have a terrific travel agent, Alina Laserna at ProTravel International. We wanted to get away from NYC in the cold winter. She suggested this place. The facility was grand, spacious and inviting. The pools were large and warm. Most importantly the staff was warm, friendly and helpful. Alina also managed to get us upgraded to the Presidential Suite. It... More 

Helpful?
Thank Marc J
Dubuque, Iowa
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you are a snorkeler or like to swim in the clear water, stop right here and look for the difference Resort. If you are looking for a good food and service than this is a place to be. The water on the beach is murky most of the time. Service overall is good and the stuff is very attentive.... More 

Helpful?
3 Thank ivanfom
Mexico City, Mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is simply perfect and the service is so great. This All Inclusive is one of the best we have ever been to. We celebrated our 12th Anniversary and we had a wonderful time-dinner at El Fuego Restaurant, La Palapa another EXCELLENT restaurant. The bellboys, front desk and all the waiters were perfect and special, they always called you... More 

Helpful?
2 Thank Veronica M
Carmel
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit to Paradisus La Perla. The staff here is simply tremendous and really contributes to the quality of the stay, The property is immaculately clean and well kept. We'll be back!

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Scott C
Philadelphia, PA
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We returned the Paradisus Playa del Carmen and stayed on the La Perla adult only side after having been on the other side with the whole family last year. We were upgraded to a pool/ocean view room which made a huge difference. Royal service was in fact very royal. Our butler Lorena anticipated our every need and was anxious to... More 

Helpful?
Thank parguy99
Bolingbrook, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a 1 bedroom swim out suite. It was more than we expected. We have been to a lot of All Inclusive in the past 20 years and this was the BEST Resort we have been too. I can't say enough for the service we received .The rooms were excellent.There was a long counter with a sink and small... More 

Helpful?
1 Thank Jane L
San Jose, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Cancun has so many hotels and areas to go and this one is not worth it for one reason: you can't use the pool! We were so excited and even booked the swim up rooms and I don't care what the weather is like (it's colder than normal here right now), but the pool needs to be heated or be... More 

Helpful?
1 Thank Lisa C
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Every single detail of the entire 7 days we spent here, was absolutely perfect. Greeted by name by the bellboys at the entrance, given a double room upgrade on check in, and every single staff member was always smiling and helpful. The room (one bedroom oceanview suite) was HUGE, the balcony overlooked the pool with the ocean in the distance.... More 

Helpful?
2 Thank Stephanie T
Stevens Point, Wisconsin
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely resort, good service, and great food! Special thanks to Aline, Reyes from the beach bar, and Ruben from the pool bar who took such good care of us. Special props to Reyes who worked his tail off serving drinks on the beach. We did not sit in his section one day, which was a mistake! We saw our waiter... More 

Helpful?
Thank Louisemcbean
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