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Paradisus Playa del Carmen La Perla

Travelers' Choice award winner
GreenLeadersPlatinum level
4.5 of 5
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5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Paradisus Playa del Carmen La Perla
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1 room 1 guest
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Ranked #12 of 201 Hotels in Playa del Carmen
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A recent review
5 of 5 stars reviewed 2 days ago
Ausar Jersey City, New Jersey
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Jersey City, New Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent 3 days at the Paradisus Playa del Carmen in July 2015. Despite a few minor hiccups, the experience was superb - I would have to rank this as the best all-inclusive I have ever experienced. Upon arrival, check-in was friendly and efficient. We opted for the Royal Service and so were checked in at a... More 

Review collected in partnership with Meliá Hotels International

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Miami Shores, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at La Perla in Playa feel Carmen. The hotel was amazing, clean & comfy! Staff was polite & helpful. Food was varied-delicious! Pool was sparkling, entertainment, activities were well planned!

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Boston, Ma
1 review
5 of 5 stars Reviewed 3 days ago NEW

The resort was beautiful, clean & well maintained. The décor was stylish and very sheik. The staff was very friendly. All of the restaurants were fantastic. I do not have one negative comment about the La Perla, It was a lovely vacation we cant wait to back there again.

Review collected in partnership with Meliá Hotels International

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I visited La Perla at the beginning of August as it was out honeymoon. On entering the hotel, we were greeted with a lovely beverage & we were provided with an upgrade which really added to our stay. Our room was located on the first floor, opposite but close to the Hadar and M Bar. If you... More 

Was this review helpful? Yes 5
Aurora, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

on august 17 tru.21 we stayed at the "paradisus la perla" excellent service!!!food/staff GREAT.pure luxury resort.to bad the beach was not the great(seaweed) the days we did the beach was good the food service on the beach is great,the pool area fantastic service love it.

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, We are delighted to read that you spent a great holiday at Paradisus. It is rewarding to know that found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, amazing food at our restaurants without excluding the friendly service from our personnel who made you feel pampered and... More 

Hitchin, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The term 'All Inclusive' fills me with dread but at La Perla, the food is outstandingly good with options that you would rarely see as part of an all inclusive package. There are 14 restaurants here so there is plenty of choice. Although La Perla is an adult only hotel, it has a family option next door (Esmeralda) and the... More 

Was this review helpful? Yes 5
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you so much for your wonderful comments, especially regarding our service. We appreciate your full description of our facilities including rooms, restaurants, bars, pool area and beach. We take special attention to detail and we want all these details to transmit our Pure Freedom philosophy to all our guests. This would not have been possible without our... More 

Ellenville, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed for 8 nights and 9 days in August 2015 in La Perla's Royal Service section. The hotel itself was absolutely beautiful and very modern looking. The entire staff was fantastic and so helpful. They pay excellent attention to detail and keep the hotel exquisitely clean and in great condition. My observations on the Royal Service,... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your visit and for your comments about your stay at Paradisus Playa del Carmen. We are delighted to read that you had an amazing time with us while you enjoyed the special amenities and facilities of this exclusive area, tasted some delightful dishes at our a la carte restaurants and were pampered by the attentive... More 

Lodi, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First and foremost, there needs to be more control over temperature in the eating establishments. La Palapa has such a great kitchen and an amazing staff and to sit there and eat feels like torture. There is no air circulation and the mosquitos are everywhere. A net and some fans would go a long way if there is no plan... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, First of all, thank you for sharing with us your opinion and part of the experience you had at Paradisus La Perla. We are sorry that all these inconveniences did not let you fully enjoy your stay at Paradisus, especially during your lunch time at La Palapa and Olio. Our guests opinions and suggestions are very important for... More 

Charlotte, North Carolina
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My company booked this hotel for our yearly President's Club trip and it was a truly great week! The hotel room I got was the One Bedroom Suite with fridge, sitting area and a hot tub out on the balcony. My view was right over the Sunset Grill and the pool. The staff was very helpful with getting the rounds... More 

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your feedback from your recent stay with us. It is rewarding to know that you found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, the amazing food at our restaurants without excluding the warm service from our personnel who made you feel indulged and... More 

Miami, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Since the moment you arrived to the moment you leave....everything is luxury, excellent service in a beautiful resort. I had a One Bedroom Swim Up Suite...incredible!!!! open your door into the pool, but if you want you can have privacy also with sound proof sliding doors...Room service top notch. Every employee had a smile on their face...I want to go... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Many thanks for taking the time to write a review. We are glad to know that your overall experience was fantastic and you truly liked the facilities, the restaurants, our nightly entertainment and the friendly service of the staff. Will be a pleasure to host you again. Franco Pedone Hotel Manager Paradisus Playa del Carmen La Perla More 

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