We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paradisus Playa del Carmen La Perla

Travelers' Choice award winner
Hotel website
Hotel virtual tour
5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Special Offer
Up to 30% discount
Paradisus Playa del Carmen La Perla
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #15 of 200 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Danielle C United States
Share an Experience

3,792 reviews from our community

Traveler rating
    2,818
    636
    200
    75
    63
See reviews for
307
2,486
47
159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (852)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3792)
  • Mar-May only
    (928)
  • Jun-Aug only
    (910)
  • Sep-Nov only
    (899)
  • Dec-Feb only
    (1055)
All months
United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything about this place was amazing, the food was great, service was top notch and the scenery was beautiful! We had an amazing bartender name Everado that took such good care of us at the adult only pool, along with our waiters Rueben and Santos. I can't wait to go back.

Was this review helpful? Yes
Dallas, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Alfredo at the Royal Service Pool was the best service we have received on any vacation. The restaurants have great designs and offer a variety of cuisines. Spa service was great. Overall we were very pleased with our stay.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW

The beginning of the stay was terrible as we exclusively purchased an adults only room, but they made up for it with an amazing upgrade on day two through the end of our stay. We had massages utilized the Yhi Spa, which was SOOO relaxing! I got the best massage I've ever had! If you go, I recommend trying out... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, It is pleasant for us to know that you have has the best massage ever at our unique Yhi Spa. Be confident that Daniel will receive your recognition to his outstanding service. He will be happy to know that he contributed in your holidays in a good way. Thank you so much for staying with us, and we... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was exceptionally beautiful and Ultra Modern. The maid service was also very good except that different people had different habits, ie: placement of robes/slippers/towels in different places so I had to look for them. Consistency would make the experience even more perfect. I would have loved to see more flowers on the grounds. Not sure if they were... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Perla. It is satisfactory to hear your overall experience was great while you enjoyed the facilities, entertainment, the food exquisite at our variety of restaurants and the courteous service from Wilma, Gilbert, Anahí, Luz, Sonia, Sergio, Francisco at Naos and The Grill restaurants. We appreciate... More 

Shawnee, Kansas
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I were looking for a short getaway to relax and rewind a bit. We have been to many all-inclusives in Mexico and other parts of the Caribbean, including Belize, Dominican Republic, Jamaica, etc. We were excited about the swim-up jr. suite and the opportunity to eat good food, drinks, pool, etc... The breakdown of the hotel is... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you very much for sharing your experience at Paradisus Playa del Carmen La Perla with us and with future tourists on Trip Advisor. We are glad to know that your overall experience was relaxing and you truly liked the facilities, the great food and top notch brands at our restaurants and bars and the services in general.... More 

San Francisco, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I loved my stay at the Paradisus La Perla! Was originally going to be at La Esmeralda, the sister resort next door, but they ended up being overbooked. To make up for this, not only did the hotel move us to La Perla, the adults-only resort, but they also upgraded us to a master suite where you could swim up... More 

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations, while you enjoyed the facilities, the good food at our restaurants and excellent customer service. Thank you for your review, it was a pleasure to host you! Franco Pedone... More 

Idaho
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although over all the hotel was beautiful and clean, it just was missing that something special. The beach was narrow and had seaweed along the shore line constantly. The nightly theater might have been entertaining, if you could get to it. The "theater" was small and always packed with small children. The food was good, but not spectacular. Would have... More 

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for your review from your last stay at Paradisus Playa del Carmen La Perla. We are disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies. Your observations help us identifying our opportunity areas, we appreciate you have shared them with us and... More 

Miami, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visited #Paradisus #playadelcarmen in February of 2015 and I must say, with over 20 countries under my belt and countless resorts, by far this is one of the best resorts I've had the pleasure of staying at. I spent 5 days in paradise aka paradisus. The staff was friendly and curious, service was great (tip: have plenty of singles... More 

Was this review helpful? Yes
State College, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I just spent a week at this Paradisus (after a week at the sister property in Cancun) for the second time and enjoyed our vacation tremendously. The property is very new and well-designed, I appreciate how open the common areas are as you walk through the resort. The food was excellent, with Fuego and Passion being the... More 

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, We would like to express our gratitude for sharing your experience here on TripAdvisor and for choosing our hotel. Thank you very much for your loyalty towards Paradisus Playa del Carmen. We highly appreciate your compliments about our staff, be sure that we will congratulate them and especially Alfredo for being part of your wellbeing. On the other... More 

Northamptonshire
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was a pleasure to stay at this hotel, rooms superb, all services of the Highest standard everywhere. Evening entertainment varied and excellent throughout 10 day trip. Food served some of the best quality tasted, Mexican Restaurant only disappointment in that it was not spicy and traditional enough. Staff went out of their way to make one welcome - especially... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, We are delighted to know you enjoyed our nice rooms ,excellent entertainment, quality food at our restaurants and the attentive service provided by Luz Ramirez. She will be informed about your kind words expressing she was your favorite employee from the whole trip. Thank you for your notes ,we absolutely look forward to having you back at Paradisus... More 

Questions? Get answers from hotel staff and past guests. Ask a question

4,428 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3569)
Viewed
Dining (508)
Viewed
Pool/beach area (722)
Viewed
Bathroom (96)
Viewed
View from room (142)
Viewed
Room/suite (640)
Viewed
Family/play areas (52)
Viewed
Hotel & grounds (670)
Viewed
Business center/function rooms (9)
Viewed
Other (730)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (768)
Viewed
Alberca (45)
Viewed
Alberca Royal Service (22)
Viewed
Amenities (100)
Viewed
Beach (25)
Viewed
Luxury Jr. Suite Swim Up (82)
Viewed
Master Ocean View Room (92)
Viewed
One Bedroom Suite (56)
Viewed
Presidencial Room - Royal Service (141)
Viewed
Restaurants and Bars (52)
Viewed
Royal Service Ocean View (78)
Viewed
The Hotel (75)

Management photos: Courtesy of the property manager

Viewed
All management photos (91)
Viewed
Pool/beach area (11)
Viewed
Room/suite (29)
Viewed
Bathroom (3)
Viewed
Dining (14)
Viewed
Hotel & grounds (23)
Viewed
Business center/function rooms (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question