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All 200 Playa del Carmen hotels

Paradisus Playa del Carmen La Perla

4.5 of 5 Resort (All-Inclusive)   |   5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
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Paradisus Playa del Carmen La Perla
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Ranked #8 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
oliveryvaness Strasbourg, France
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3,466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Strasbourg, France
1 review
4 of 5 stars Reviewed yesterday NEW

I went there with my girlfriend room was incredible with a jaccuzi and everything that you can imagine the real luxe. the food at the beach is also really good the restaurants are excellent it was close to perfection but, but as they wrote in the room , put everything valuable in the safe; i left the room in the... More 

Was this review helpful? Yes 2
Rochester, New York
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We are an older couple who travel to all exclusive places when it is cold in New York. This was our first time here and we paid extra for Royal Service swim up rooms. The rooms made the trip the great success it was but the restaurant experience was a disappointment. We don't eat meat but we do eat fish... More 

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you very much for your review from your stay at Paradisus Playa del Carmen Royal Service. We are sorry to read that your expectations regarding food at our restaurants were not fully covered at all. You may feel assured that we transferred your notes to our Chef´s, in order to provide all of you unforgettable culinary experiences.... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Please ignore all the negative reviews, because clearly some people are impossible to please. All the complaining about the beach? You're in the Caribbean, you will not have Newport Beach style mile long and wide beaches. As for the seaweed? Do you really think the hotel can control Mother Nature? I just got back from a week long stay at... More 

Was this review helpful? Yes 5
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your positive notes. We are thrilled to read that your overall experience at Paradisus Playa del Carmen La Perla was wonderful and you had the opportunity to enjoy our facilities, delicious food, nice beach and the attentiveness of our staff. Thank you for your review, it was a pleasure to host you! Franco Pedone Hotel... More 

Delray Beach, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful but did not live up to expectations. I had the royal services section of hotel. There was supposed to be someone assigned at all times with a cell phone which ran out of juice the first day in. The housekeeping was okay but not a 5 star level. The floors are all marble, even on the... More 

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, We would like to mention that we are sincerely sorry to read your report, and we are very sorry to not being able to completely satisfy you. You can be sure that your comments and concerns are already in the hands of our heads department, as we are always in the pursuit of exceeding your expectations and provide... More 

Leicester, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Beach AWFUL so disappointing Hotel extremely noisey with large parties of people from America not having any consideration for others. Certainly not a chill out place people shouting doors banging consistently. Feels like an 18-30 club not luxury five star Food ok Staff are wonderful friendly and can't help enough Rooms are what you would expect for five star Wifi... More 

Was this review helpful? Yes 4
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your review from your last stay at Paradisus Playa del Carmen La Perla. We are disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies Your observations help us identifying our opportunity areas, we appreciate you have shared them with us and... More 

Chicago, Illinois, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

My husband and I were recently staying there for a friends bday with 8 other people. Half of our friends did the royal service and paid extra money. The facilities and rooms were very nice, but the service was consistently bad. From the restaurant staff, to the butlers getting attitudes with my friends to people constantly smirking at us and... More 

Was this review helpful? Yes 1
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are sorry to read the Royal Service was not what you were expecting. Your notes will be taken into consideration by our Royal Service manager ,who along with her team will take corrective measures in order to improve their service at our most... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

As regular visitors to the Rivera Maya over New Year, we were looking for a change having stayed at the (tired) Blue Diamond the past few years. Despite its size, this hotel wins on every count. There's little to fault if you're looking for a week on the beach: a fabulous setting, great atmosphere, comfortable spacious rooms, a wonderful variety... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

There was just an epic $h1t storm of seaweed like no one has ever seen before. Literally the worst beach I've ever seen! Choppy water, stinky seaweed (so much so that you cannot swim in the ocean at all!) -- see pics! and no one cleans up the seaweed either. :( Great food... nice restaurants...annoying time-share stuff... Overall... Amazing service... More 

Was this review helpful? Yes 3
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for your review. It is a shame that the beach conditions did not suit your expectations. We have a beach cleaning program to remove rocks and seaweed to provide a comfortable relaxing area to our guests. Nevertheless, we will reinforce it in order to maintain our beach in optimum conditions for your enjoyment. Your statements have... More 

County Cork, Ireland
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We were 15 days and what can I say? I only have only 3 words, We loved every single corner, restaurants,service, great staff, our suite was fantastic.Cleanliness all around, everything even the lobby smell so great. Thanks so much for all

Was this review helpful? Yes
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, Thank you for sharing your recent stay with us. We pride on our quality and service, therefore we are glad your overall experience was a pleasant one. We would love to see you back at Paradisus Playa del Carmen. Best regards, Franco Pedone Hotel Manager Paradisus Playa del Carmen La Perla More 

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Resort Review We have been to many all-inclusive's spanning from various locations in the Dominican Republic and various destinations in Mexico. We chose Paradisus La Perla for our destination wedding because we fell in love with the resort during our first trip in March of 2014. The ride from Cancun airport took about 40 minutes and it was a pleasant... More 

Was this review helpful? Yes 2
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear guest, We are thrilled for the opportunity and trust that you gave us by choosing Paradisus for your wedding. Once again, congratulations! It is good to read that you had an unforgettable time and you went home with such great memories. Thank you very much for appreciating all the details, facilities, quality food and drinks, and most of all... More 

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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen

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