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Caracol Suite Hotel

Av.10 entre 24 y 26, Playa del Carmen 77710, Mexico (Formerly Hotel Playa Suites)
Hotel amenities
1 room 1 adult
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Caracol Suite Hotel
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83 Reviews from our TripAdvisor Community

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Winnipeg, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went with 4 people during the busy xmas time. Location is Excellent and doesn`t get any better. That would be the only reason to stay here. We stayed on the third floor which had a leaky roof over the bathroom as it had just rained. Bathroom smelled mouldy but was functional. Fridge worked, but stove did not and in fact... More 

Helpful?
Thank Marrcoooo1
Manchester, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I made the mistake of pre-booking this hotel and paying what I think turned out to be way over the odds at 1000MXN a night. The rooms are tired and dusty, although the shower was ok. The roof had a leak in the hallway right belong the bottom of a staircase and unfortunately for us it rained the first day... More 

Helpful?
Thank HelenOnTour79
London, United Kingdom
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 stars Reviewed January 1, 2016 via mobile

This place is pretty special! Really you should only consider it as a last resort or if they're offering the room very cheaply. For me it was the former. I was staying in Playa over new year and hadn't booked anywhere and this was the only place left with room. The location is excellent. Just one road back from 5th... More 

Helpful?
Thank CSPET

Travelers are raving about these Playa del Carmen hotels

Ljubljana, Slovenia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 13, 2015

If you want value for your money stay away from this place. Bathroom is all moldy. The sheet looked as somebody slept there already. We asked them to change them, the nice girl at the reception said yes but when we came back a couple of hours later they were not. So we asked them again, after a while a... More 

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Thank Janez Z
Holly Springs, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed February 15, 2015 via mobile

Service was fantastic that's the only reason for the one. Everyone especially the lady at front desk is so helpful upbeat and made a horrible situation bearable. Hotel is in dire need of updates and repair. Towels, sheets, walls, curtains stained. No water pressure at all i unfortunately paid for all 4 nights-over $300 and had to stay. I dreaded... More 

Helpful?
1 Thank jupata
Issaquah, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 5, 2014 via mobile

I arrived on March 28th and supposed to stay until April 6th. Well everything was going fine except starting the night of April 4th. Arrived to hotel from night time excursion at Xplorer and found that hotel is closed and all my stuff have been cinfiscated by the police because hotel is having "legal" problems with goverment. My stuff have... More 

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3 Thank Andre V
Monticello, IL
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 28, 2014

At first glance this was a little rough. The toilet seat was too small for the toilet, bathroom wall was crumbling near the faucet, electrical covers missing, the room was dimly lit, etc. Not a great first impression. However the bed was great, A/C worked great, location was perfect. There is a very nice inexpensive restaurant across the street where... More 

Helpful?
1 Thank sagamon
Boston, Massachusetts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 15, 2014

I have stayed at hotels and hostels all over the world and this was by far the worst. I arrived at 1PM and asked if my room was ready. The man at the front desk said yes but would not let me in the room until 3pm. I asked why and he was rude and kept on repeating that check... More 

Helpful?
2 Thank spow84
Sao Paulo, SP
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 12, 2014

We stayed at this hotel in dec 2013 and it was the worst hotel of our lives! The sheets were stainned, the floor was dirty, there was dirt everywhere, the bathroom was ugly and full os stains (see the photos below)! The room was humid, and had fungus everywhere! The staff doesnt know the city! We asked for suggestions for... More 

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3 Thank Fasznifer
Stockton, Ca
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2014

We just returned from Playa Del Carmen for New Year's and stayed at the Playa Suites from Dec 26-Jan 2. 2013/2014. This was a clean and a very friendly staff (Alberto & female didn't get her name) but very nice... So were the other gentlemen. We stayed in room 4, very simple and basic, clean and great if you just... More 

Helpful?
2 Thank KAJ65
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