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Viva Wyndham Azteca

Certificate of Excellence
3.5 of 5
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Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
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Viva Wyndham Azteca
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Ranked #68 of 198 Hotels in Playa del Carmen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Mendez7978 Chicago, Illinois
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2,489 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel exceeded my expectations ! The food is excellent at the buffet and the snack bar is open 24/7 the rooms are very clean the beds are very comfortable the staff is very helpful very close to La quinta avenida only a 20 min walk but prefer the bike ride there its faster, and the best thing is that... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for publishing your positive review about the Viva Wyndham Azteca on TripAdvisor. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please do not forget that we will be pleased to welcome you back at... More 

Bonnyville, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We normally travel to RIU resorts but got a very nice last minute deal for a week at the Viva Azteca, and I’m quite satisfied with the experience, especially compared to regular resorts, not Palace or similar upper level properties. The resort is a very comfortable size, so you can walk from your room to the beach in five minutes.... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca during your recent vacation to the Riviera Maya. It extremely gratifying to know that we were able to meet your expectations as our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our... More 

Camberley, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a fantastic holiday at Azteca. Hotel spotlessly clean, great position near Playa del Carmen . Staff amazing. Food great selection with plenty to choose from. Speciality restaurants were great especially the Italian at the Azteca and the Mexican at the Maya. Would definatley return again.

Was this review helpful? Yes 3
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at Viva Wyndham Azteca during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities and that you particularly enjoyed the food & beverage services offered as part of our all-inclusive package. We look forward to your return visit... More 

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family of three, including an 8 year old, spent one week at the Viva Azteca in Playa del Carmen and the only, small annoyance was that we had to get new key cards after ours suddenly stopped working. Of all of the hotels we've ever stayed in, this has been the best! Every employee we encountered was friendly, helpful,... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We would like to thank you for sharing your review regarding your stay at the Viva Wyndham Azteca with other travelers on TripAdvisor. We truly appreciate you choosing Mexico and especially our resort for your family vacation. We are thrilled to hear you had an excellent time with your family and hope that your detailed review and observations... More 

Kansas, USA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in & Rooms: I will start off by saying I had emailed the resort with a few requests and they were all met at check in. Check in was fast and easy with friendly staff. The rooms were nice and clean and they were cleaned daily to our satisfaction. As others have stated which isn't a huge deal is... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We would like to thank you for sharing your review about the Viva Wyndham Azteca with other travelers on TripAdvisor. We truly appreciate you choosing Mexico and especially our Resort for your family vacation. We are thrilled to hear you had an excellent time with your family and hope that your detailed review will help other visitors to... More 

Halifax, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Let's first talk about the good: Excellent service, very clean (except for the women's washroom near pool grill/bar), rooms fair size and very well maintained. Beach was amazing (exception of seaweed). Nearby 20 min casual walk to Playa Del Carmen and ferries to Cozumel Island. Let's talk about the bad: The "environment friendly" banner that this hotel prides itself with... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the Riviera Maya. We are glad to know that you generally enjoyed the friendly service, the cleanliness and excellent location of our Resort. Your observations are highly appreciated as they will assist us in our commitment to continuously improve in all aspects of our... More 

Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I could not put the experience of this holiday into words, it was by far the best i have ever been on! We stayed for 10 nights and only heard 2 other english couples in our duration but that was not a problem for us at all... The staff work so hard to keep the hotel ship shape and tidy... More 

Was this review helpful? Yes 3
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Azteca on TripAdvisor. Our continuous commitment is to provide quality services to all off our guests and therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. We are delighted to hear... More 

Warrington, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the second time I have stayed in Azteca, and it was an easy decision to choose this hotel again, after a brilliant experience last time. We booked a deluxe garden room but were placed in a room with adjoining door. After being woken up twice by neighbours at 5am we asked to change rooms, which was done without... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. It is even more rewarding to read that you have already had the opportunity to visit one of our other properties in the Domincan Republic and that you were equally amazed. We very much appreciate receiving... More 

Cuero, TX
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If not for the bartenders and waitstaff this place would be sub-par. Ocean view rooms just get a glimpse of the Carribean (the property is not very wide, but it's very long). Review the "pool/beach towel" policy with the front desk. My favorite dining venue was Xul-Ha (Mayan, regional cuisine). The ancient Mayan music with the open air deck and... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We sincerely appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. We... More 

Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family stayed at the Viva Wyndham Azteca April 28 - May 3, 2015. Resort was a lot smaller than places we've stayed at in the past in Riviera Maya (i.e. Barcelo and Grand Palladium). But from reading previous guest reviews and pictures, we kind of knew what to expect. Overall, everything was great! Great beach, good location (30 min... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review about your stay at the Viva Wyndham Azteca. It is fantastic to hear that you were able to enjoy our ‘Couple Retreat Room’ which indeed have a privileged location at our Resort as they are located Ocean Front. We are sure that... More 

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