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Viva Wyndham Azteca

Certificate of Excellence
3.5 of 5
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Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
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Viva Wyndham Azteca
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Ranked #67 of 201 Hotels in Playa del Carmen
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Dave M Saint Louis, Missouri
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2,540 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

Beach and water were great. No A/C in any of the restaurants/buffets making it very uncomfortable to eat in there. Rooms were nice, except we had a ground floor unit that smelled of sewer gas most nights, woke us up one night it was so bad. Most of the staff was friendly and the drinks were poured nicely and freely.... More 

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Dendermonde, Belgium
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are staying here for the moment and from the moment we arrived, we were really impressed by the high level of professionalism by the staff (all of them, from the cleaners to the staff at the 3 a la carte restaurants) ... being frequent travellers and visited a lot of 4 and 5 star hotels all over the world,... More 

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write this excellent review during your stay at the Viva Wyndham Azteca. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like... More 

Ottawa, Canada
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay at the Azteca, it was clean, pool was nice (smaller but nice) and the beach front location was gorgeous. The food here was really good (the buffet inside was great, pool side buffet was mediocre) i liked that we could visit their sister hotel (Maya) anytime we wanted and could eat there. There was more to... More 

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We would like to thank you for sharing your review with other travelers on TripAdvisor. We truly appreciate you choosing Mexico and especially our Resort for your family vacation. We are thrilled to hear you had an excellent time with your family and that you have enjoyed the services and facilities at our Sister Resort ‘Viva Wyndham Maya’... More 

Ashley, Pa
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed week of June 16 with family & friends, seven days of sunshine. E-mailed in advance for first floor pool rooms & received a large, clean room. Loved everything about this resort; food was good (no ac at buffet), people were nice, excellent service. The beach was beautiful. First 5 days, seaweed was so bad but the last two days... More 

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive and that you gave us an excellent qualification regarding our price/quality relationship. However we regret that not everything was perfect. Please be informed that the seaweed we have been receiving at the beaches of the Yucatan... More 

Shawnee, Kansas
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Great small resort, rooms small, but very clean. Food was above average, needed more of a selection of fruit, same everyday, could have had strawberries, grapes and apples once in a while, otherwise great. They had ice cream every night, two different flavors, never chocolate. The staff was always pleasant and hard working!!! The bartenders at the snack bar, Louis... More 

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to our staff. The Housekeeping staff in particular will be delighted to hear how much you... More 

1 review
5 of 5 stars Reviewed 1 week ago

I recommend .. Will return .. Food is ok, city is close, beach is fantastic ... Small resort, any room is OK .. For night entertainment you can walk to Maya hotel or to city.. The most tourists are from Europe, old couples .. no young Canadians - no party .. And it was another plus for family vacation.

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham Azteca. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this during your recent visit. We look forward to welcoming you back soon at our Resort. Thank you for choosing to... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The team of animation is PERFECT. Good ambiance all the week. The beach is beautiful. Near of the 5th avenue. Food is good and there is variety. Clean hotel. A very good place to go with friends or family!

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VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, It is really rewarding to read your positive comments and receive your 5 star qualification on TripAdvisor. We are glad to know that your stay at Viva Wyndham Azteca was enjoyable. Thank you for choosing our resort and we would be delighted to welcome you back in the near future. Kind regards, General Manager Viva Wyndham Azteca More 

Webster, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

- Mediocre food in special restaurants. The Italian was best. - $35 wifi only for one device. No disclosure prior to payment. Wifi is available in lobby free of charge. Sufficient enough for Skype. - Make sure you don't mistakenly sit at a table in VIP area. No open tables at busy time. Additionally, looks the same as regular area.... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and especially we are happy to know that you had a memorable and enjoyable vacation at our Resort. Your constructive feedback is also highly appreciated and will be taken into consideration. Thank you for your preference and we hope to have the chance to... More 

Jonesville, North Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a week at the Azteca. We always use Trip Advisor when we plan our trips so hopefully I can share a few things that will be helpful to anyone looking at staying here. The resort is about a 45 minute ride from the airport if you use a private transfer. I would highly recommend USA Transfers. $120... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham Azteca. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. Thank you for choosing to stay at Viva Wyndham Azteca. Best regards, General Manager Viva Wyndham Azteca More 

Pittsburgh, Pennsylvania
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We (2 adults, 2 kids ages 11 and 7) stayed at the Azteca for 1 week starting June 12. This is a great resort for families. We like the smaller, intimate atmosphere. Check in and out was easy. We knew in advance about the safe fee. Like another poster said - I wish they would just incorporate it into the... More 

Was this review helpful? Yes 3
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you so much for your comments on your family vacation at Viva Wyndham Azteca. It is very important for us to receive feedback from our guests regarding their experiences. We are thrilled to know that you and your entire family had a pleasant vacation and we would like to thank you for your positive qualification of our... More 

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