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Viva Wyndham Azteca

Certificate of Excellence
3.5 of 5
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Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
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1 room 1 guest
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2,640 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mansfield, Texas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have to be honest, I have absolutely nothing negative to say regarding our most recent return the Viva Azteca August 18-23, 2015. We arrived late afternoon, to the always pleasant guest services desk (not sure why there are so many bad comments, we’ve always been treated wonderfully) where thing got off to an outstanding start. Free upgrade! We were... More 

Was this review helpful? Yes 2
Wanaque, New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Unfortunately this resort falls short. We requested an ocean view room on an upper floor with a king size bed and got a view of a bar on the ground floor with queen size bed. We spoke to a couple on their honeymoon from Germany and they purchased the honeymoon package and were stunned to learn they were given two... More 

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Minneapolis, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Cons: -Concierge a bit rude and tried to cheat us out of our ocean-view room + tried accuse us of not booking for our 5th person which was listed. Also placed our rooms on different floors although we requested conjoining rooms. -Beach cleaned only once a week, by second day, scratchy seaweed overran the beach and your beach photos were... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, On behalf of Viva Wyndham Azteca we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve... More 

Andover, Massachusetts
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I had heard good reviews and I agree with them. The pool is right next to the beach, so you can go between the two really easily. There weren't many loungers next to the pool, but there was always plenty free on the beach - the pool was too hot anyway, with no sea breeze. The courtyard really made the... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca. We are glad to know that you had the chance to enjoy your vacation at our Resort and that you specifically enjoy the beautiful courtyard. It is a pleasure to know that our services and facilities met with your expectations and we sincerely appreciate... More 

Lincoln, Nebraska
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a group of 4, 2 senior citizens and 2 in their 20's. We all had a GREAT time. Upon our arrival, we were a little early for check in so while we waited for our room, we went to the buffet for a meal. The waiter offered us shots of tequilla to welcome us, which we really loved!!... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for the fantastic review! It is wonderful to hear that you thoroughly enjoyed your stay at our Resort. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Azteca and we are thrilled to see that yours exceeded your expectations. It would be our pleasure to... More 

Chatham, Illinois
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of 4 stayed 7 nights at this all-inclusive property. It was our first visit to Mexico & staying at an all-inclusive resort. Overall, our stay was very good & here's why.. Good price for the accommodations. Felt like our package per person was reasonable for what the resort offered. I would recommend the resort to other families. The... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our All-Inclusive Resort, its services, facilities and price/quality relationship was positive. Thank you once more for your detailed feedback and we hope that we will be able to welcome you back to the Viva Wyndham Azteca in the near future. Kind regards, General Manager... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel on our fourth trip to the Cancun vicinity and can say that I have never been so disappointed and frustrated while on vacation. I went there along with a large group of family members to attend a wedding. DON”T HAVE YOUR WEDDING HERE!!!! This hotel cannot accommodate groups larger than four people. They will NOT... More 

Was this review helpful? Yes 5
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation at our resort. We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travelled in June/July with my boyfriend. It was our first time in Mexico, my first time staying at all inclusive resort. The bad - We were allocated room close to the bar and the night entertainment, the music from the entertainment area wasn't really heard in the room however what kept me awake was the entertainment from the neighbouring... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to our staff. It was our pleasure to have you stay with us at the Viva... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sorry, this is such a late review....... I traveled solo and spent 2 weeks here last November (2014)......I'm now thinking of another trip to Mexico so it brought back memories of my trip to the Viva Azteca...... The room I was originally assigned was terrible! I immediately returned to the front desk and was told I would be assigned a... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for the positive review! It is wonderful to hear that you thoroughly enjoyed your stay at the Viva Wyndham Azteca. We truly appreciate it when our guests take the time to inform us about their experience and we are thrilled to see that yours exceeded your expectations. It would be our pleasure to welcome you back... More 

Aurora, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay in Cancun was from Jul 29th to Aug 5th. I have to say our stay at Viva Wyndham Azteca was amazing. I read a previous review where they mentioned cockroaches on the ovens at the 24 hour snack bar- NOT TRUE! We were there quite a bit, and I was surprised how clean and insect free it was.... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind and honest review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to the cleanliness of our rooms and installations and the comfortable rooms and kind service in the buffet restaurant.... More 

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