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Viva Wyndham Azteca

3.5 of 5
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Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
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Viva Wyndham Azteca
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Ranked #65 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed today
Kim H North Berwick, Maine
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2,435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Berwick, Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

My husband, 14yr old daughter and I just returned 3 days ago from our 2nd trip to Playa del Carmen. We returned again this year because we love the area & have had great experiences. For the past month, I have been reading reviews of other travelers and most seemed positive. Our stay wasn't bad but rather really disappointing given... More 

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Bentley, Alberta, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from a week at this resort. We were in room 1217. We stayed from the 15th of April, 2015 to 22nd of April, 2015. The staff were very nice. No complaints about that. Rooms were average but very clean. We had an incident the first two nights with an employee who was trying to... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'll start with the positive- great place to stay! Very good food. We could always find something we really liked! Loved the grilled food like the pork chops, steaks and fish. The Italian restaurant was wonderful! Very clean resort! Great service from everyone there! We loved that it was small enough that it was quick to walk anywhere, not loud... More 

Was this review helpful? Yes 3
Heywood
Contributor
12 reviews 12 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was a bit unsure ! untill we arrived wow what a place . Truley magical place with lots to do during day and evening.visit alux resturant its a most short taxi ride. The hotel is awesome right down to the staff who go way beyond there duties to help you. Dont let resent rewiews about food put you off ,... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for your review regarding the Viva Wyndham Azteca. It is very nice to read your good remarks about our services provided by our motivated staff and the facilities. We look forward to your next stay at our Resort and thank you for recommending us. Kind regards, General Manager Viva Wyndham Azteca More 

Warsaw, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from another wonderful, relaxing week at the Azteca. We have been going to this same resort for approx. 12 years and will continue to go there for years to come. The people and the service are amazing. Everyone is friendly and they are there to make your stay as enjoyable and trouble free as possible. Over the... More 

Was this review helpful? Yes 3
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are extremely honored to hear that you are part of our group of loyal guests, whom year after year honor us with their preference. It would be our pleasure to continue providing you with memorable, relaxing and enjoyable... More 

Fredericton, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from spending a week at the Viva Wyndham Azteca , and I will say we really enjoyed it. The beach is very nice , the property is kept clean . There is always lots to eat and drink , and the staff is friendly and attentive. The entertainment crew does an outstanding job and they sure... More 

Was this review helpful? Yes 5
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations. Your special mention of our energetic animation team and some of our bar staff is greatly appreciated and very rewarding. We look forward to welcoming you back to the Viva Wyndham... More 

Staten Island, New York
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Our recent stay at this Resort was a little different from a previous stay at another Hotel. This Hotel is an Italian Based & owned Company. Being informed of that, you will come in contact with many tourist from Western Europe (Italy-France-Germany). The Place is a small enough Resort where all is a very short walk to all your needs.... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at the Viva Wyndham Azteca during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. We would like to thank you once more for your preference and for having taken the time to publish your review on TripAdvisor. Best regards, General... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Hotel was so so, food was horrible, if your looking for service you ain't gonna get it, we had visit Cancun four times before and our experience was always awasome,we really liked Playa del Carmen therefore we decided so stay at that viva windham Azteca resort and we were really dessapointed, the only good thing I could say is that... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately... More 

Elkhorn
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of 4, kids ages 6 and 10, stayed at this resort over spring break. We booked last minute (1 week prior) and got a pretty good deal. On arrival check in was good, the only complaint was we had to pay $2.00 US per day in order to use the safe which wasn't told to us at the... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that your last-minute vacation was a success! We appreciate your special mention of our Kids-Club staff and the quality of our evening shows. Your suggestions and comments are also very much appreciated as they show us our... More 

Corner Brook, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are a family of five, three kids aged 8, 11, and 13 and just returned from a week at the Viva Azteca and wanted to share our experience while it is still fresh. First of all the staff were excellent. They are pleasant, helpful, courteous, really great. Everyone from those serving at the desk, helping with your luggage, cleaning... More 

Was this review helpful? Yes 5
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Client, Thank you for your positive feedback regarding your recent family vacation to the Viva Wyndham Azteca. Your comments about the friendliness of our staff are extremely motivating and rewarding! We are sorry to hear that the beach did not meet with your expectations. The sea in this region can either be flat like a mirror or it can... More 

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