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Viva Wyndham Azteca

Certificate of Excellence
3.5 of 5
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Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
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Viva Wyndham Azteca
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Ranked #75 of 201 Hotels in Playa del Carmen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
UrsulaNewYork New York
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2,595 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

The hotel is small but makes it up being a very friendly and cool place to stay. The staff are great, always willing to interact with the guests with a smile on their faces and full of energy. The shows they perform at night are brilliant. Cesar and Mario deserve a special mention making us laugh non stop and being... More 

Was this review helpful? Yes 3
New York
5 of 5 stars Reviewed 1 week ago NEW

We stayed in Azteca from July 2nd to July 10th. We are from New York, We go with my husband three times a year, only to all-inclusive hotels since 15 years. Only Caribbean, but I would say 90% of our trips are to DR, Mexico and Jamaica. Our rule is never go to the same hotel and we use hotels... More 

Was this review helpful? Yes 6
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, First of all, we would like to thank you for your comments and the time you invested in writing your detailed review about your experiences at the Viva Wyndham Azteca. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to our staff. We are thrilled to know... More 

Mission Viejo, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My husband and 2 daughters (18 & 16) stayed at the property for 7 days. The check-in staff is friendly and very helpful. You are approached by the concierge desk as soon as you arrive to go on a vaction club sales pitch, which is a little annoying. Especially after having just arrived after an overnight flight. You don't have... More 

Was this review helpful? Yes
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for sharing your comments on your recent family vacation at Viva Wyndham Azteca. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our beautiful grounds and the excellent food... More 

Derby, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Okay, So we read all the reviews as normal, AND spoke to several people who had been to the area in general. The majority of the reviews I read before visiting were I felt somewhat on the negative side. Now to the review. Yes, as every other reviewer has said the only a/c is in the rooms and (as far... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We would like to thank you for sharing your review with other travelers on TripAdvisor. We truly appreciate you choosing Mexico and especially our Resort for your recent vacation. We are thrilled to hear you had an excellent time and hope that your detailed review will help other visitors to choose us. Your comments about the friendliness of... More 

Washington DC, District of Columbia
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is an average 3-stars hotel. I suppose one could call this hotel an "eco friendly" resort because because it claims that straws are not served -- to save the environments. By the same token, it doesn't have AC anywhere outside of your room from the hotel lobby to buffet restaurant, theater and gym. It's difficult to enjoy the food... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear Customer, Thank you so much for your valuable comments on your vacation at Viva Wyndham Azteca. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back to the Riviera Maya in the future. Sincerely, General Manager Viva Wyndham Azteca More 

Rockville, Maryland
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall I gave it a 3 because they give you the bare minimum, compared to other resorts. We have been to both small and large. It is a smaller resort with one average size pool and no swim up bar. It would have been fine if they improved on a few negative points. Just go with low expectations and you'll... More 

Was this review helpful? Yes 1
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We sincerely appreciate your review about your vacation at Viva Wyndham Azteca. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this and that the animation team and the activity program was the highlight of your stay. We look forward to welcoming you... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was part of a group with Sunwing (whose rep at the hotel only seemed interested in selling their excursions, but was quite unhelpful and curt when asked questions such as how to go about purchasing premium seats on the flight back, or when would they post pick-up time to go to the airport on day of departure). Front Desk at... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the Resorts services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them... More 

Rowlett, Texas
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a really good time at the Azteca. The check-in process was very simple and the front desk staff were polite and helpful. We upgraded to an Ocean Front room and we were very pleased. The beach and pool were just steps from our room. We had a corner room on the first floor and lucked out with 2... More 

Was this review helpful? Yes 4
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for taking the time to write your feedback regarding your stay at Viva Wyndham Azteca. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are very pleased to know that you enjoyed your visit to our beautiful Resort and that you enjoyed the all-inclusive services... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The beach was terrible, way too many seaweeds. Just terrible, I did not see a machine or a real tool to clean up all those seaweeds. Your staff was trying to clean it by hand which was so sad to watch. It was also so sad to watch how hard your animators worked to make the place a happy place.... More 

Was this review helpful? Yes 2
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. It is our priority to satisfy all of... More 

Yateley
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

great flight Premier class on the Thomson Dreamliner. coach took about an hour and 15 minutes to get there and check in was painless. e-mailed them 2 weeks before and asked for a top floor room which we got. the room was clean and had a fab air con unit, it had a shower but no bath and we were... More 

Was this review helpful? Yes 3
VivaWyndhamAzteca, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your... More 

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