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Viva Wyndham Maya

3.0 of 5
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Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
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Viva Wyndham Maya
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Ranked #89 of 199 Hotels in Playa del Carmen
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4,416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corona, California
Top Contributor
83 reviews 83 reviews
56 hotel reviews
267 helpful votes 267 helpful votes
3 of 5 stars Reviewed yesterday NEW

We exchanged into Viva Vacation Club Wyndham Viva Maya through RCI and stayed from May 7 to 16. We are a childfree adult couple and have vacationed in the Riviera Maya for 22 years and have been to the area 35x with many AI resort stays over the years. We don’t compare this lower end resort with any 5 Star... More 

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Almost unbelievable experiences with the front desk at this hotel. Absolutely ZERO welcome upon arrival. All of the associates offered no eye contact, no "hi & welcome to our hotel," or "hope you have a great stay." They were probably the most rude people I have ever encountered. They offered no instructions, which turned out to be somewhat of a... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a great time, hotel went above and behond to get us what we needed, the sites were amazing if you like to snorkel, or if you like to see sites I recommend Coba it's the last of pyramids you can climb.

Was this review helpful? Yes 1
Whitby, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I went to this resort April 10th-17th and we had a very good time. Since our sunwing flight was late, we arrived at the resort after the main managers were gone. We were given a very small room until the morning. We had the room changed to a ocean view room at no extra charge, since we... More 

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Walsall, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First of all I need to state how sad we are to be home after spending two weeks in this beautiful place! Now I will break it down for you: - Hotel and grounds - The hotel is lovely clean scenic as are the grounds they are lovely to walk around and enjoy the nature and little creatures that wander... More 

Was this review helpful? Yes 6
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that you were able to enjoy your all-inclusive vacation to the fullest due to the enhanced offer of activities, Shows and food & beverage options. Thank you so much for... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

The Hotel is well presented and kept nicely cleaned. The staff are a very amicable lot and very helpful. We holidayed when schools in UK were not on break so the amount of children around was very low, so, can not say what the situation would be in school holidays, presumably a lot more youngsters and noise. The Hotel is... More 

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VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor and sharing your experiences with other travelers. We are delighted to read your positive feedback regarding our beautiful grounds, friendly staff members and cleanliness. On the other hand rest assured that we will take your observations into consideration, as they will assist us in our ongoing commitment to improve... More 

Carvel Alberta
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I can't even think of anything negative about this resort. It is clean, food was very good. Staff is friendly and location is great. After reading some average reviews I was a little hesitant to book but it was above my expectations.

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VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for having taken the time to write this positive review. We are delighted that you selected us after consulting the published reviews on Tripadvisor. We are even more thrilled that you thoroughly enjoyed your stay with us and that we were able to exceed your expectations. It would be a pleasure for us to welcome you... More 

Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is in a great location! 20 minute walk to 5th street and the ferry over to Cozumel $24 round trip. There is also a little shopping place just right across the street from the hotel. Starbucks is also across the street. the food was really good in the hotel and at the pool bar. You can walk down... More 

Was this review helpful? Yes 2
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind review of our Resort. We are very glad to read that everything corresponded to your expectations and that the excellent location of our Resort gave you the opportunity to easily go on daytrips and to the city centre of Playa del Carmen. Thank you so much for your excellent qualification and we assure... More 

Trinidad, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have to be honest when we first arrived and got our room I was a little disspointed that I could not see the beach from our balcony. I was a little confused at first, but after touring the area a little more realized where the beach was and I was ok with it. Our Room was very nice and... More 

Was this review helpful? Yes 1
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We work every day with great commitment to provide quality services to all of our guests. It is a joy to hear that we achieved our constant goal in your recent visit to our property. It is fantastic to... More 

Portland, Oregon
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

After going to Playa del Carmen 10 times we are certain this property is where we want to visit again. The entertainment crew keeps things fun all day long with yoga, horseshoes, sailing, volleyball, pool activities, a kids club, and then a dance production at night. Although we did not participate in all the activities, we observed visitors loving every... More 

Was this review helpful? Yes 2
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you so much for your valuable comments on your family vacation at Viva Wyndham Maya. We sincerely appreciate receiving your feedback and we are glad to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, General Manager Viva Wyndham Maya More 

Hotel Review Summarization

What travelers say

  • Very good(28)
  • Snack bar(27)
  • Great time(15)
  • Entertainment staff(11)
  • Pool area(8)
  • First day(6)
  • Nightly shows(6)
  • Flat screen TV(6)
  • Buffet food(5)
  • Ocean views(4)
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