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Viva Wyndham Maya

3.0 of 5
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Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
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1 room 1 guest
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4,807 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We visited the resort and the costumer service was not helpful. Their website says free wifi and it's only in the lobby! The food isn't as good as some other resorts I've been to in Mexico. You can only visit 2 of the restaurants on the resort no matter how long you are staying! Each time we were in a... More 

Was this review helpful? Yes 2
Newfoundland and Labrador, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed several times at this all-inclusive resort because it has everything one could ask for. i especially like the activities offered, and the three speciality restaurants. The staff are very friendly, the place is clean and well-maintained. Easy walking distance to town or you can borrow their bikes. If you want ot visit historical sites or natural wonders... More 

Was this review helpful? Yes 3
Waterbury, Connecticut, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just stayed at Viva Wyndham Maya August 24-29, 2015. It was a family trip celebrating my Mothers 70th birthday. 11 of us went ages 7- 70. Ok, We had a good time and the negative reviews are over exaggerated. This place is not a dump, so if you already booked this place and can't change it, don't stress it, you'll... More 

Was this review helpful? Yes 1
Cohutta
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Well to get started we arrived 3 hours before check in , which wasn't the resorts fault .But we sit around in 95 degree weather very miserable. Rooms were very clean and sufficient for the stay , cleaning ladies did a fantastic job.The main buffet restaurant was very hot mourning , noon and night and I do mean extremely hot... More 

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VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We appreciate your review and your remarks about your stay at the Riviera Maya. It is very rewarding to know that the cleanliness and comfort of our rooms exceeded your expectations. We are also happy to know that our Entertainment Staff contributed in making your vacation with friends full of fun. We furthermore appreciate your comments and observations... More 

West Haven, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our second time at Viva Maya. The resort is awesome that's why it has such a high rating across the boards. The staff and service crew was highly knowledgeable and attentive. Best shows and animation crew. Great location in Playacar and 10 min walking distance from 5th avenue in Playa del Carmen. Will definitely go back again.

Was this review helpful? Yes 1
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We sincerely appreciate your positive review about your second vacation at Viva Wyndham Maya Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back soon at our Resort. Thank you for your preference for Viva Wyndham... More 

Aurora, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

on august 14 thru 17 we visit the "viva wyndham maya",we had a fantastic time. the property and grounds were great food/staff was fantastic,what we realy like was the patio in the center of property ,with bar?coffee shop.staff was great.we went to the maya on a request from juilo mendez,y no nos arepentimos...gricas next time va ser 7 o 10... More 

Was this review helpful? Yes 3
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. Thank you for recommending Viva Wyndham Maya. Please do not forget that we will be pleased to welcome you back at anytime. Best regards, General Manager Viva Wyndham... More 

New Jersey
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

My mom and I just got home from Viva Maya and it was the best vacation I've every been on. When I was planning this vacation, I scoured the internet. I just finished school and to treat myself, I was going to somewhere tropical. I'd heard mixed feelings about Mexico, but when I saw the Viva Maya on Cheap Caribbean... More 

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VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you so much for your valuable comments on your mother/daughter vacation at Viva Wyndham Maya and your first visit to Mexico. It is very important for us to receive feedback from our estimated guests and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham... More 

Birmingham, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a FANTASTIC time and I would recommend this resort to anyone. Resort/Staff - This resort is beautiful, very clean, and the staff is very friendly. Everyone works very hard and is always smiling. Make sure you tip your bartenders and waiters!!!! The bartenders are wonderful…especially Eder!!! He is Fantastic!!!!! We also loved Andrea and Jesus from the animation... More 

Was this review helpful? Yes 6
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. We are grateful for your positive remarks and objective observations regarding our services. We are especially happy to know that you had a memorable vacation at our Resort. Thank you for recommending Viva Wyndham Maya and please do not forget that we... More 

San Secondo Parmense, Italy
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

It is the third time we stayed at this resort and we would definetely go back. Lovely staff, beautiful garden, deliciuos food, nice room. It was a pity that breakfast at the bar near the beach was not possible this year (there was a buffet before),it was one of my favourite moments, quiet and with a beautiful view. The hotel... More 

Was this review helpful? Yes 2
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor and for giving us a five star qualification. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please do not forget that we will be pleased to welcome... More 

Maineville, Ohio
2 reviews
3 of 5 stars Reviewed 1 week ago

Grounds - The grounds well maintained and nice. The grounds are not luxurious and aren't really beautiful, but they are pretty. If beauty and luxury are of high importance to you, you may want to look elsewhere. The beach was not enjoyable. If this vacation is about beach time to you, then you may want to try a different resort.... More 

Was this review helpful? Yes
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya. We are glad to know that you had the chance to enjoy your vacation at our Resort and it is a pleasure to know that the good value of our services and facilities met with your expectations. Best regards, General Manager Viva Wyndham Maya More 

Hotel Review Summarization

What travelers say

  • Very good(28)
  • Snack bar(27)
  • Great time(15)
  • Entertainment staff(11)
  • Pool area(8)
  • First day(6)
  • Nightly shows(6)
  • Flat screen TV(6)
  • Buffet food(5)
  • Ocean views(4)
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Beach (20)
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The Hotel (39)

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Hotel & grounds (6)
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Dining (2)
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