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All 199 Playa del Carmen hotels

Viva Wyndham Maya

3.0 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
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76%
Ranked #93 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
Kathy J Alsip, Illinois
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3,570 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
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English first
Alsip, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

At first I was a little skeptical about the hotel with all the different reviews. I arrived on July 13th and the bell hop took our luggage right away so we can check in. The front desk was very busy so we had to wait a little awhile check in. Once we got to the front the staff was friendly... More

Was this review helpful? Yes 2
Lima, Ohio
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Went to this resort last year and was great again. Room service was hit or miss with towels and water bottle even though we tipped every day. Still was good. Plan on going again next year, kids love the place and the staff ( animation and water sports) make them feel at home. Shows are the best around, seriously, THE... More

Was this review helpful? Yes 4
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know we have achieved our goal of offering you a second memorable stay at our Viva Wyndham Maya Resort. Your kind remarks regarding our staff will be passed on to them. Thank you for choosing... More

Terrebonne, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We are just back from 14 days at the Viva Wyndham. Well the beach is just gorgeous, and compete Cuba easely. The site is small so you are not walking for hours which is great. People are very friendly and make you feel welcome. There is alot of chairs at the beach so you don't have to wake up early.... More

Was this review helpful? Yes 1
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, On behalf of Viva Wyndham Maya we would like to thank you for visiting our Resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these areas for improvement to our attention. Your insightful comments are highly appreciated as your experience and the information you are providing will help us... More

Atlanta
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The watersports (Windsurf/Kayak) were great, the beach was nice, they have thatched umbrellas by the beach chairs, and we always were able to get chairs. Room was fine, grounds were fine... Pool was ok but a bit crowded. The food - we didn't expect great, and it was not. The main buffet DID have variety though... chicken, fish, red meat,... More

Was this review helpful? Yes 2
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for sharing your comments on your recent vacation at Viva Wyndham Maya. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our water sport activities and beach facilities. We... More

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

if you are looking for luxary, this is not the resort for you. I chose this resort as my travel buddy was on a very limited budget, and this place fit the bill. the beach is beautiful here. the rooms are clean. the food is typical of all inclusive, nothing to complain about, everyone can find something they like. there... More

Was this review helpful? Yes 4
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your friend at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that in general you enjoyed our services and facilities but regret to hear that not everything was perfect. The incident that you mentioned has been brought to the attention of the... More

Columbus, Ohio
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just like most people writing their reviews on here, my family and I booked our trip way way in advance, so I had quite some time to look up reviews for this hotel. Some said it was great and others said it was horrible, so I was nervous coming here. However once I got to Viva, I did not stop... More

Was this review helpful? Yes 5
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Maya on TripAdvisor. It is wonderful to hear that you thoroughly enjoyed your stay at our Resort. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya... More

Montreal, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I must say that my vacation at Viva Wyndham Maya Felt short of my expectations. I am not a person that finds fault but some aspects of this resort need to be criticized. The food was satisfactory but not fantastic. The accommodations were clean but musty and humid. The air conditioner was not functioning properly. Our room as many many... More

Was this review helpful? Yes 1
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for choosing Viva Wyndham Maya as the destination for your recent vacation. We appreciate the time dedicated to write your opinion about your stay at our resort. We assure you that your feedback will be considered in order to ameliorate our services. Please do not forget that Viva Wyndham Maya will be pleased to welcome you... More

kent
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Having booked the Maya some 6 months back I was getting nervous reading the reviews of others ...in regards to the service and staff ....not a worry !! Checked in at reception by Tatiana who was very friendly with a lovely smile --I asked for a quiet room and that is just what we got we were placed in the... More

Was this review helpful? Yes 7
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, We would like to thank you for sharing your review with other travelers on TripAdvisor. We are thrilled to hear you had an excellent time and hope that your detailed and objective review will help other visitors to choose us. Your comments about the friendliness of our staff are a great motivation to continue providing an excellent service... More

Chester, United Kingdom
Top Contributor
95 reviews 95 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a remarkably good stay, particularly because I had not fully realised I'd booked an 'all-inclusive' resort as it is generally not my style, I like to be independent. However ... well organised, neat and tidy, food was very, very good, in particular the Don Diego 'A la carte' restaurant (not so keen on the the Portofino), breakfast in... More

Was this review helpful? Yes 1
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to express our deepest gratitude for your positive comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your visit to our beautiful all-inclusive Resort. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will... More

Massachusetts, USA
Contributor
14 reviews 14 reviews
13 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second time to the Riviera Maya, last time we stayed at Barcelo Maya. I was a little worried going after reading some negative reviews about this place and also knowing it was a lower class hotel than the Barcelo. My first immediate impression was not good when we got into our room. We were in building 1... More

Was this review helpful? Yes 4
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear guest, We highly appreciate the fact that you took your precious time to write a detailed review. We are thrilled to hear you had an excellent time with your family and that you were able to enjoy all of the services offered at our Resort. Also your special mention of the staff that enhanced the quality of your trip... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(43)
  • Snack bar(38)
  • Entertainment staff(21)
  • Great time(19)
  • Buffet food(13)
  • Pool area(12)
  • Nightly shows(9)
  • Cab ride(9)
  • Many people(8)
  • Mexican restaurant(8)

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Viva Wyndham Maya 3*
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Wyndham Hotel Playa Del Carmen
Maya Viva Wyndham
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style
#40 Spa Hotel in Playa del Carmen #40 Top resorts Hotel in Playa del Carmen #50 Family Hotel in Playa del Carmen #58 On the Beach Hotel in Playa del Carmen #79 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
480

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