Upon our arrival (10 a.m.) A room was not made available to us. I have MS and was dead tired after having travelled all day. We should have made arrangemnts for that I guess. Kind of wierd I thought as this Hotel did not appear to be full. I think this is done on purpose so the Sunwing timeshare salespeople... more

A total of 12 people went on this vacation. We were all couples from work. One couple had visited the Viva Wyndham Maya a few times before and suggested we take our vacation there. Glad we did. We are from New England and needed a break from the chilly weather. The weather was about 70-75 degrees. We anticipated Tropical Storm... more

Staff made you feel welcome from the moment you stepped onto the property and were there to meet your every needs. Meals at the main dining facility were outstanding and variety was great. Service at the pool side bar was entertaining and bartenders very accommodating to drink requests. I found the bed to be somewhat uncomfortable (very hard) and was... more

We just returned from the Viva Wyndham Maya and thoroughly enjoyed six days at this resort. The resort is conveniently located in the Playacar community within walking distance to Playa del Carmen’s 5th Avenue. We taxied to Quinta Avenida to eat and shop a couple days for about $5 US each way. The food at the resort was plentiful, readily... more

My husband and I went to the Viva Maya and we had such a great time!!! I would definitely go back! Our room was great, very spacious and huge bathroom with shower stall and jacuzzi tub! Balcony overlooking adult pool! I absolutely LOVED the evening performances put on by entertainment/hotel staff. They did an awesome Madonna Tribute, Traditional Mexican dancing,... more

My husband and I went to Mexico to scuba dive and visit with a friend that was meeting us there. Upon check-in, the room we were given had dirty walls and the bathroom was mildewy and disgusting. The towels had stains and were yellow-ish, not to mention ratty around the edges. The service was poor, and even though we were... more

So we found an incredible deal - 5 nights all inclusive with air - less than $500 - admittedly I wasnt expecting much for a 3 star resort - and it met just that a 3 star resort. Its not awful - but its not fabulous either. I was pleased with our room - it was clean - but the... more

This was our first vacation. We had the time of our lives. The staff was great they went beyond expections for us. The entertainment shows at night are spectacular. The food was ok (very repetative but able to eat healthy) This is a great resort for kids!! I would definately make this trip again if I wasnt so fearful of... more

Flight: Sunwing, nothing impressive. Had to stop in Quebec on the way there and on the way home. Made for a 12 hour trip. Staff on the way down very nice, on the way home, not very impressive. They served pate chinois at 4 a.m. Who does that? Hotel: Check in: Smooth and pretty quick (especially at 4:45 in the... more