My wife and I just returned from spending 7 fantastic nights at the Gran Porto Real in Playa Del Carmen. The service and accommodations were outstanding. We would personally like to thank the following individuals for their great attitudes and outstanding service at all times during our stay; Waiters Juan, Camacho, and Chef Enrique at the Albatros restaraunt in the... More

Ourfamily vacation at the Gran Porto Real was a super experience. The staff were exceptional, they catered to all of our needs and made us feel very welcomed. Staff that showed that extra special attention were Juan and Camacho from the dining hall, Teresa from the bar, Tilo from bell-boy service and Addy from our maid service.

We stayed at the Gran Porto for 7 days and had a absolutely awesome time. The staff were so friendly and helpful and would do just bout anything to make your stay even better! Our room was beautiful, the entire resort was clean and the food was great. We especially liked our time spent with Aurelio at the Sushi Bar... More

My wife and I just spent 8 days here and had a wonderful time. The staff makes all the difference in the world! There are too many people to give credit to, but there are some names we have become very familiar with - Jesus & Pablo, Mira, Christian, David, and there were others at poolside. Marco, Eloise were very... More

Went on April 14-22 and I will not return to this resort. Pros was the location and staff. The beach was terrible sandbags, rocky and smelly. No chance of getting in the water at all. Happy for those getting married but felt we had to move daily for all those that used our beach area by our room for each... More

We stayed at Gran Porto Real for 7 days. The staff was so friendly and helpful!! It was clean and the food was good. The Italian place was our favorite at the resort. It was very kid friendly! The outside bar was great bartenders Miguel and Filiberto were awesome!! They were our favorite! At the inside bar Dave and Elizabeth... More

The Service staff at the Gran Porto Real in Playa del Carmen is excellent. The Capitan, Eliazar Gonzales has trained his staff very well. Jose, Camacho and Juan were attentive and reliable but not hovering and the chef -- Rene supervised the kitchen in the preparation of some of the best steaks we have ever eaten on Steak Night. This... More

We were very impressed with our first time to Mexico and the Yucatan Peninsula. The Gran Porto was really a great place for us. The best part was the people and how they treat you. We were met by Marcos who really made us feel special. The wait staff was great especially Juan/Comacho, Rico, Dani and Pablo (the best drinks).... More

I just returned from a trip around america and mexico. we stayed at GPR and enjoyed every moment of it. the staff were fantastic and Jose (on the beach) was the most helpful and funniest man i have ever met. after spending 3 weeks in the US it was a massive change to arrive here. we hadnt felt more relaxed...... More