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All 201 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #48 of 201 Hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed September 7, 2006
soonerfan41 Oakville, Ontario
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5,470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Porto Real Resort and Spa
See the most recent reviews
Oakville, Ontario
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 7, 2006

AMAZING!!! That is how I would describe our stay at the Gran Porto Real. The view, the rooms, the service, the food, the activities and the shows were AMAZING!!! And the hotel was clean...clean...clean!!! We traveled with our teenage kids and had so much fun. In fact, we loved it so much that my husband and I are planning to... More

Was this review helpful? Yes 11
toronto
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 6, 2006

Good. Great hotel, good food clean room nice pool. overal good staff Bad. Front desk poor customer service Hasseld at the front desk to upgrade standard room to junior suite on arrival. Family adjesant room is a pain to get they even said there is none. Construction starts at 6 AM at the north end they will try and fill... More

Was this review helpful? Yes 3
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 6, 2006

I had always been rather weary of the AI (All Inclusive) - which for me as a sci-fi fan had always and was only ever intended to mean Artificial Intelligence, rather than for the more mundane All Inclusive as in holidays. So notwithstanding my natural reluctance in my various travels all these years, I chose to jump into a hassle... More

Was this review helpful? Yes 14
SF Bay Area
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 3, 2006

My wife and I just returned from a 5 night all-inclusive trip here. This was my 3rd trip overall to Playa, which I love. 5 of 6 of us got sick eating resort food. On our first morning we were awakened by jackhammering on the roof?? I could not believe it. After complaining and requesting a room change, were were... More

Was this review helpful? Yes 10
Mississauga, Ontario
1 review
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 15, 2006

The Gran Puerto Real in the Mayan Riviera had to have been the best place to visit, the people, meaning the employee's were tremendously friendly and helpful. The food was great at the a la carte restaurants, Mexican and Italian restaurants, the buffet in the hotel could have been changed up a little daily for the breakfasts, other then that... More

Was this review helpful? Yes 13
Oklahoma
1 review
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 7, 2006

My husband & I loved the Gran Porto Real. The Staff is very friendly and even called us the next morning of our first night to make sure all was well in our room. Maria's (the Mexican Restaurant in the hotel) had wonderful food and the staff were all very sweet. We decided not to upgrade to the sister hotel... More

Was this review helpful? Yes 16
Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 24, 2006

I just got back from 7 days at the GPR in Playa. I took 34 family members (half kids, half adults). Everyone had a great time. The hotel was very nice, exceeding our expectations and the staff bent over backwards to make sure that we had everything we wanted or needed during our stay. We were a little concerned about... More

Was this review helpful? Yes 48
St Louis, Mo
1 review
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 21, 2006

The Gran Porto Real was wonderful. Just got back today 7/21/06 after 7 wonderful nights in room 323 Jr Ocean view suite. Will post pics soon! Here is my report: THE BAD.. (not much) 1. Had trouble with card not activating the electricity or air cond. Was moved from room 327 to 323 (a better view) immeadiately so not a... More

Was this review helpful? Yes 24
Burleson, TX
Contributor
14 reviews 14 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 18, 2006

We went to the Gran Porto Real Resort July 2-6th. We had 29 people traveling with us and we had all read the different reviews before we went. We were also warned about the over booking problem & were scared that would happen to us & we all wanted to stay together at the same hotel. When we arrived we... More

Was this review helpful? Yes 16
Los Angeles
1 review
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 15, 2006

We just got back from our vacation to Cozumel and Playa del Carmen and the experiance with the hotel was horrible at playa del Carmen. After staying at a three star hotel in Cozumel (el Cozumeleno) where we were treated like royalty our expections were higher for the Gran Portal Real since it was a five star hotel. Before making... More

Was this review helpful? Yes 16
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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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