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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Porto Real Resort and Spa
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Vancouver, Canada
1 review
5 of 5 stars Reviewed November 29, 2010

David in the lobby bar was my favorite bartender, Lorenzo in the buffet restaurant and also Benito in the buffet restaurant were all exceptional. House keeping was amazing and we were very happy to have the level of service we did. Benito even went as far as to help me with where to buy Don Julio tequilla and which type... More 

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Amsterdam, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 29, 2010

Checking in went smoothly as Rinaldo accomidated us with a room near to daughter & husband coming in from Denver. The food was good at the Albatros and Maria's, but the Al Pescatore was excellent. Reservations are not needed for either. The hotel is within walking distance to shopping on 5th Ave. We would like to acknowledge the following exceptional... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed November 29, 2010

This was our first trip to Mexico in this resort. We didn't really know what to expect with the resort's ambience, food/drinks, staff service and location. The moment we checked in, the service has been efficient, welcoming and informative. Our bell person, Gabriel was very cheerful and welcomed us in the resort ending the encounter with a friendly 'Gracias Senor'.... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed November 28, 2010

The service and detail that was given for our wedding was beyond expectations. The romantic dinner for two blew us away, Samuel our waiter was awesome! Our massages in the spa were very professional and satisifying, thank you Ana! We travelled with 18 of our family and friends. The food was fantastic and being steps away from 5th avenue shopping... More 

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Omaha, NE
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 28, 2010

Great location and cleanliness, average service & value, ok rooms with decent food, and a poor beach. Opinions in comparison to previous vacations at Riu Playacar & Valentin nearby and Grand Velas, Club Velas and others on the Pacific Coast. My party consisted of 4 rooms of couples including one with a child. Every one of use had been to... More 

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noord brabant
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 28, 2010

Just got back from 2 wonderfull weeks at the Gran Porto Real in Playa del Carmen.I could say it in one word FANTASTIC!!! All the people that work there are great and o so friendly,like Alonso,Pablo,Jose,Jesus and all the other waiters on the beach,always smiling always joking. And there is nothing they would not do for you.There is also a... More 

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Mexico City
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 28, 2010

My wife and I recently stayed at the Gran Porto Real and we enjoyed our stay. On arrival, coming over from the beautiful Excellence Riviera Cancun in Puerto Morelos, we were uncomfortable with the somewhat tacky decor and noisy/busy corridors of the Gran Porto Real. However, in the end we adapted to this more family-oriented hotel, which had some nice... More 

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Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 28, 2010

I am fifteen years old and just got back from the Gran Porto Real. I went with extended family and everyone from my grandma to my young cousins had a great time thanks to the Sports/Entertainment Team (especially Alejandro, Chicken, Cesar and Amanda). From bocci and bingo to snorkeling and bracelet making they offered a wide variety of activities for... More 

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Edmonton, Canada
1 review
5 of 5 stars Reviewed November 27, 2010

This hotel overall was one of the best ones ! I loved everything about it . No complaints !

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Pinehurst, Idaho
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 26, 2010

This is my first time staying at an all inclusive resort so I have no other experiences to compare it to. With that said I loved it!!!! The staff is awesome...Alejandro, Pablo, Daniel, Samuel, Chicken......Way to many to name. They all did an exellent job! The sports and entertainment team was our favorite! The waiters in all the restraunts we... More 

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Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
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