We LOVE the Riviera Maya area and vacation here every year. We added a second, shorter trip last year because we can't stand the long wait in between! Gran Porto Real has turned out to be a great value and location for adding that second stay. We don't love the food, but there is certainly no reason to go hungry,... More

This hotel has always been great, from waiter service to the maid service. My stays have always been really relaxing and fun, and of course it's in a great location minutes away from the ever extending fifth avenue. I have always experienced my first night in a different room however as the hotel seems to overbook frequently which is slightly... More

Excellent service, food and hospitality... but OUTSTANDING animation staff: Arturo, Erick, Verlain, Edgar, Omar and Gilberto!!! Thank you for the memorable experience! Not only did you do a great job entertaining, but also made us feel part of the hotel family.

We were planning our vacation long time in advance so i had enough time to find the best property we would like to stay. And it was 100% right choice. I need to say that hotel is really great. Fist of all in terms of location, it s 10 min walking distance from downtown with lost of restaurants, bars, clubs,... More

From the time we arrived, this resort treated us like family. If we had questions about something, they got us the answers as quick as possible. The selection of food was vast, no reason to hungry here. Yes, we have been to many resorts is very near to the top of my list for want to return. If you go... More

I have travelled thruout Mexico and the Mayan Riviera/Cancun. I have stayed at the Bahia Principe (6 times), Grand Sirenis, Palladium, Barcelo (4 times), Sandos Playacar, Club Med Cancun, Gran Caribe, RIU Cancun. We stayed at the Gran Porto Real right in Playa Del Carmen April 26, 2013 to May 3, 2013. We were staying in 2 rooms and I... More

My husband, myself and two daughters ( 4 & 7 ) traveled to this resort for the second time. There is nothing really to say bad about this hotel. Check in was fairly easy, room was ready to go. Staff is remarkably friendly. There was even a few staff members that remembered us from last year and welcomed us with... More

We have just spent Two weeks at this Hotel, from the outside Looks Great but the FOOD and SERVICE from Dining Room was appalling, On booking in we felt railroaded into upgrading our Room, they told us that our room would not be ready until the next day? why was that i wonder? they must of been expecting us? then... More

We just came back for a family vacation with my parents and brothers. I had high expectations about this resort but they did not succed in fullfiling. I think I am not usually very "picky" but the hotel has much to improve. I know that things are not totally good or totally bad, so I will start by mention the... More