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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #50 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 6 days ago
Harvey B Queretaro, Mexico
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5,255 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Porto Real Resort and Spa
See the most recent reviews
Queretaro, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

My Wife and I stayed at the family Gran Porto Real just across the street from the adults only hotel. It was great!. The room was perfect and really clean. The Staff was fantastic. The breakfast food was good at the buffet. They make exactly the way I liked it. The attached Mexican restaurant MARIAS was truly a pleasure. Our... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Harvey B Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit. Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This vacations was so Fantastic,for i did too many funny things with the entertainment staff but specialty with Hugo the big boss,erick the boy of aerobics in tha pool and Artur the king of the playa del carmen.. the kayak tour with Hugo was so fantastic and almost the bike tour with Erick was nice.. the service of the waitress... More

Was this review helpful? Yes
Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is excellent the rooms are luxury beds are so comfortable like sleeping on feathers white linen superb ocean front suite was lovely the service for our room by Simona was superb she looked after us so well an excellent employee and lovely person thank you once again The buffet was very good the food was for everyones taste... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Shirley F Thank you very much for sharing with us and all others your experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Please rest assured that the staff members you have mentioned in your review will all know what an outstanding job they are doing for... More

Calgary, Alberta, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Just spent a week in grand Porto real and had a fantastic time! The entertainment team was hilarious, we laughed a lot,drank a lot and we did many activities. The water aerobics were a blast, our instructors were very motivational. Eric, Arthur, Hugo and josue were high spirited and did a great job. We learned how to make tropical drinks... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Sonia K We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! We are overjoyed knowing that you fully enjoyed our beautiful resort. As for the staff members you have mentioned in your review, we will make sure to... More

Victoria, British Columbia, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I recently stayed at the Gran Porto Real from Sept 7-14. The staff and everyone working at the Gran Porto Real Resort and Spa are so wonderful. Always showed their respect and were helpful when something was needed. The rooms were clean and the A/C was amazing. The pool was the perfect temperature and so clean, it... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jenelle K On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep... More

San Francisco, California
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this place is awesome!!! our room was extremely clean and organized, every time we returned from our outings. The bars and restaurants attendants were super nice. When we arrived we were welcome by an attendant asking how was our ride and what we would like to drink.

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. trecker72518 On behalf of Gran Porto Real Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our services and staff. It is our biggest joy knowing that we exceeded your... More

Evansville, Indiana
1 review
4 of 5 stars Reviewed 1 week ago

We recently returned from a 5 day stay at this beautiful resort. We had a wonderful time. So many of the employees were so kind and helpful. The resort was clean and attractive. The following employees were especially helpful: Arturo, Eric, Verlain, Josue, Pablo and Emmanuel. There were many more but these were the ones who we dealt with the... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Sylvester S Thank you very much for sharing with us and all others your experience. It is always so rewarding to know that our staff went above and beyond to make your anniversary memorable. Please rest assured that the staff members you have mentioned in your review will all know what an outstanding job they are doing for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Gran Porto real is the best resort I have stayed in ever they are nice they listen and they are friendly I would recommend going there. The sport and entertainment and stuff a specially King Arthur and Josue. The T.V has everything from family to sports and it's very nice.

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Benjamin B Thank you very much for your comments. It is very motivating for us to hear how much you enjoyed your stay with us. In particular, thank you for mentioning the friendliness and the service of our staff as well as our food & beverage offerings. We all hope you will be back soon. Sincerely, Edwin Barragán... More

Oxford, England, United Kingdom
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really think this holiday will be very hard to beat. The hotel was stunning with a fabulous pool and outside bar, (as well as inside) where drinks were brought to your sun lounger (spoilt!). The weather was wonderfully warm, even with the odd shower. The food was delicious, the Chefs, waiters and waitresses worked so hard and food was... More

Was this review helpful? Yes 6
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. David G Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manage Hotel Gran Porto Real & SPA More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I'll start with the negative and that would be the sand bags along the beach. Though a short walk away and you are in the clear, so it wasn't that big of a deal. The food was excellent, the staff went well above and beyond to make sure our stay was enjoyable...especially Avila, Miguel, Hector and Cesar who worked the... More

Was this review helpful? Yes 4
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. BF247 Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit. Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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