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Gran Porto Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Resort and Spa
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7,356 Reviews from our TripAdvisor Community

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St. Catharines, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The fabulous food cooked by Chef Carlos Cruz Guerra; the Capitán Delia Córdova; the Hostess Lizbeth campos and best of all our waiter Ricardo made this restaurant our absolute favorite place to dine. The Hotel and staff were wonderful; very helpful and friendly; I loved the fact that the walls were obviously thick enough that we could not hear other... More 

Helpful?
Thank Anne C
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great food, & staff were very accommodating...shout out too Ceasar at the pool entertainment. You do not need reservations for a la carte restaurants. Italian was amazing. Would recomend hotel too others. Hotel is located steps away from 5th Avenue. We did two day trips to Cozumel and Isla Majures. Botg very nice places to see. My friend ended up... More 

Helpful?
Thank Nicky A
Winnipeg, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location of this resort couldn't be better. As many other reviewers have said, the beach was somewhat disappointing, HOWEVER, you can just walk a little ways up the beach to the left and on the other side of the boardwalk it's great! The resort looks amazing. I found the standard rooms a bit on the smallish side (only my... More 

Helpful?
3 Thank Tracy S
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My fiance and I stayed here for 1 week and we're so glad that we picked this resort. The resort itself was extremely CLEAN, fantastic food, and an exceptional location. It was within walking distance to 5th Ave..which is full of all kinds of shops, restaurants, bars and live music. Also its in one of the safest areas in Mexico... More 

Helpful?
2 Thank Patricia V
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Ms. Patricia V, Thank you so much for sharing such a wonderful review about your recent stay at Gran Porto Resort with all of us. We are overjoyed to know what an amazing holiday you had here with us. This motivates us every day and gives us so much joy which is why your words are greatly appreciated. Thank... More 

Prince Albert, Canada
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here four years ago, things have changed. The food, beverage service was average had to beg for more than one cup of coffee in the morning. There seemed to be a lot of managers. The guys at the Sushi bar provided the best service. Don't waste your time going to the other resort resteraunts,nobody else did. Beach is hardly... More 

Helpful?
1 Thank Saskone
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Mr. Saskone, Thank you so much fo taking the time to share your impresisons about your recent stay at Gran Porto Resort with all of us. We appreciate all of our guest's comments and observations, they are all taken very seriously, as they tell us what we are doing right, wrong and how we can improve it. We understand... More 

Rockton, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second vacation to this hotel, eleven travelers this time. You can't beat the location, centrally located to fifth avenue and on the beach. But, as others have mentioned, if a beautiful beach is your thing, this resort might not be for you. The hotel is clean, the staff is friendly and accommodating. Because we were celebrating, we... More 

Helpful?
Thank Millicent C
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Millicent C, Thank you so much for taking the time to share your impressions about your recent stay at Gran Porto Resort with all of us. We are more than proud to know that we have hosted your holiday for a second time and we are more than happy to know that you fully enjoyed all of our great... More 

Kelowna, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Just returned from 2 weeks here, can't say enough good things about the staff. they are amazing, genuine people. The waiters, Carlos, Saqueo & Luisa, Eliazar, Chucho, Chef Jorge, the pool staff, Fernanda and Teresa, both lovely ladies with a ready smile and anxious to please! Alberto & Filys at the reception were very helpful. Our room was great, very... More 

Helpful?
Thank Nancy T
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Nancy T, Thank you so much for taking the time to share your wonderful review about your recent stay at Gran Porto Resort with all of us. It is truly so rewarding to know that our staff went above and beyond to make your stay incredible. We are so proud of all our team and please rest assured that... More 

Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our family vacation to Playa del Carmen this last January was the perfect get away! Not only was the weather beautiful but we loved the location of our resort. Our daughter played sand volleyball, we walking the super fun 5th avenue in the afternoons, went on a bike ride, lounged by the pool, got massages on the beach, and thoroughly... More 

Helpful?
1 Thank Maria K
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Mrs. Maria K, We would like to thank you for taking the time to share your review about your recent stay at Gran Porto Resort with all of us. We truly are overjoyed to read that your holiday with us was amazing. We take a lot of pride in our hotel and services and knowing that we exceeded your... More 

Winthrop, Massachusetts
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything was excellent, resort was clean, food was good and staff was the best especially Fernanda at Pool 1, she always has a smile, is happy and polite, she does an awesome job. Staff like this makes it easy to return.

Helpful?
Thank Nick T
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Mr. Nick T, Thank you so much for sharing your review about your recent stay at Gran Porto Resort with all of us. We are more than happy to know that our team made your stay an amazing holiday experience. We work hard from the heart to always provide our guests with a remarkable service. We are already looking... More 

Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Genuinely friendly staff - Luis Castro is head chef at il pescatore which is on the same block as the hotel. His food is to die for and his team excepts nothing but perfection. Make sure to book a reservation here when you arrive - you will not regret it! A few people to meet at the resort: Teresa Mesera... More 

Helpful?
Thank Amanda P
Edwin B, Gerente General at Gran Porto Resort and Spa, responded to this review

Dear Mrs. Amanda P, Thank you so much for taking the time to share your impressions about your recent stay at Gran Porto Resort with all of us. We are more than happy to know that you had a great time with us and that our team provided you with such an amazing service and thank you so much for... More 

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