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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,390 Reviews from our TripAdvisor Community

Traveler rating
    3,976
    1,407
    473
    316
    218
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1,832
2,009
89
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,152)
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Moore, Oklahoma
2 reviews
5 of 5 stars Reviewed yesterday NEW

Gran Porta entertainment team provides great entertainment from 10 am until after 9 pm everyday. Alexis on the entertainment team is fantastic. High energy extremely friendly and loves to visit. Alexis speaks 4 languages.

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

everEvrything awesome the drinks. And thank you joss,maggie,kika,gina and ema. And the pool the kids club the activity all is magic i love my week at here and go to this hotel is the best hotel ever if you love pool and some drinks

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Denver, Colorado
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

July 2013. I love this hotel! They really do go out of their way to "exceed your expectations." They certainly did mine. We have stayed at this property twice: once in July 2012 and again in July 2013. Obviously, our experiences were not identical, but both times were excellent. All of the restaurants are amazing, but two stand out: Il... More 

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Moore, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been to this resort numerous times over the last 5 years and will go again. This year the beach area was very poor, no fault of the resorts, due to natural erosion and seaweed. We had to spend most of time at the pool. I tend to want to stay on the beach. I was a little disappointed... More 

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Charlotte, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our group really enjoyed staying here with the exception being the beach, which is pretty much non-existant due to some errosion problems. From what I understand this may be more of a regulatory problem with the government than anything else. That said, the property was clean, the service was prompt and always with a smile, food was good and drink... More 

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5 of 5 stars Reviewed 2 days ago NEW

It was the fourth time in the hotel and we were glad to see almost the same personnel working in the hotel. The staff members are always willing and happy to serve. The girls working in the kids club are very nice with my daughter, that is the best place of the hotel for her. The chef in the Restaurant... More 

Was this review helpful? Yes 2
Bowling Green, Kentucky
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We took the whole family to Mexico for our vacation this year. Our stay was mediocre at best. The hotel was clean. Our room was not bad other than the water in the shower couldn't get warmer than lukewarm. The food was average in the Buffett. They didn't seem to change up what they offered. The soup and the dessert... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

I usually give hotels glowing reviews. I am very easily pleased if I don't have to cook or clean. Unfortunately I was so disappointed with this hotel. We stayed for 6 nights and from the moment we arrived we had nothing but trouble. We prebooked our room - a family junior suite ocean front, as we thought we would be... More 

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Drayton Valley, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

All restaurants were great. Room was superb - clean --very large -- lots of room. Pool was very nice -- warm & service was right-on! Check in and check out was fast. They a before or after bar hours room - so you can get a snack or drink --ANYTIME ! Every waiter was courteous and beyond friendly. 5th. Ave... More 

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austin
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our 9 day stay at the Gran Porto was fantastic. We have stayed here before and as always we consider the the Resort our second home along with the Royal across the street. Chief Concierge Roberto Venegas treated my wife and I like Royalty. And Edwin's entire staff are so very pleasant and professional. The room was wonderful had a... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
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3,871 photos of this hotel

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Dining (237)
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Hotel & grounds (651)
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Pool/beach area (695)
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Room/suite (364)
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Bathroom (43)
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Business center/function rooms (30)
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Videos (3)
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Other (1095)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Room/suite (16)
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Dining (8)
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Family/play areas (4)
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Pool/beach area (6)
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Business center/function rooms (2)
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Other (41)
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