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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #49 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 3 days ago
machiko s New York City, New York
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5,256 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

I'm so happy that my sister had a wonderful 5days stay in Mexico. This was first time for her. Room is very clean and quiet, very friendly staff, excellent service and perfect location. My sister doesn't speak English and Spanish but Arturo is doing best to communicate with her. Thank you Arturo! I will come back with my husband.

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Edmond, Oklahoma
Top Contributor
61 reviews 61 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our first all-inclusive trip to Mexico was 13 years ago at Gran Porto Real. We have been to various cities in Mexico since but thought we would try GPR again for old time's sake. When we arrived, the front desk personnel were friendly and quickly arranged our Junior Suite reservation. When we got to our room (#107), there was a... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Mricha1111 Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had the best holiday ever!!! The staff at Gran Porto Real were amazing there were all so friendly and helpful and made our stay 100 times better. The entertainment staff were loads of fun always keeping us busy Arturo Josue Eric and Hugo, but we love Arturo, he is so nice and friendly! We were also upgraded by the lovely... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jaimek1991 First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We hope to see you for your next vacation... More

Calgary, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Upon our arrival it was evident that the staff was going out of their way to make our stay great, the standard room are small and not very spacious I would recommend a room upgrade. The food in the buffet was very good with a lot to choose from, the Mexican restaurant was our favorite and you did not need... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. SDupuis Please rest assured that we will share your valuable feedback with our team for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran... More

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Other than the construction, our check out, and some truly rude guests that were staying there, this was the perfect place. Best place to be if you don't want to spend your vacation only on the resort. Fifth Avenue was a blast!!! Close to everything, including excursions:) We went out of our way to dine when FRANKLIN was serving in... More

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Cookie33333 Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor, and the most important thank you for your kind comments and observations as these are always taken very seriously. We hope to have the opportunity of hosting you in the very near future! Sincerely, Edwin Barragán General... More

Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

On arrival upgraded to junior suite with sea view,room was very impressive and immaculate ,we had room service twice daily all staff were extremely helpfull and attentive.Food in mexican restaurant was our favourite place to eat ,swimming pool area was for our first week a hive of activity for all the right reasons which quickly and without any prior notice... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. KEVIN P We want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it, which is why we truly appreciate your willingness to share your impressions. We will be delighted to host you once... More

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Can't fault this hotel, especially the staff!! We had a very stressful holiday as sadly my husband was in hospital for a day and a half, but the staff were so quick to react and care for my him, the first aider attended instantly , the porters helped, doctor arrived within minutes, they looked after him until ambulance came. They... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Jackie H Thank you from the bottom of our hearts for your review. . It will be my pleasure to pass your wonderful comments to the members of our staff who exceeded your expectations and provided you with remarkable service. We remain at your service and Once again thank you and we are looking forward welcoming you back... More

Thunder Bay, Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Once again I have just returned (Sept.14-21) from my 7th time at the Gran Porto Real. Seriously I cannot express how much I love this hotel I call home. Upon arrival welcomed by my friendly bellboys Alexis and Jonathon with huge welcome home Juanita (my Spanish name) lol. Then to reception with my other wonderful friends. Roberto, Enrique, Elizabeth, Christian,... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Juanita Thank you for your lovely and detailed comments about your most recent family vacation here at Gran Porto Real & SPA. It is indeed our pleasure to hear that you enjoyed our resort and in particular the service provided by our people. We have passed on your comments to all the staff that you kindly mention, who... More

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Place is very nice and good hospitality. The restaurant marias was very good. Chef juan estaban and waiter joaquin provided excellent service. Sever was super friendly and recommended good dishes and even provided a special platr off the menu. Chef juan esteban introduced himself and provided good very tasty dishes. If you use to fine dining dont write a review... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear guest, Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran Porto Real... More

Bethel, Connecticut
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

My friends & I stayed at the Gran Porto earlier this month. The hotel was beautiful, the rooms were luxurious and comfortable and the service was superb. The chief concierge Mayela helped us in so many ways; pulling off a surprise 50th for our later arriving friend & arranging for a special cake during his birthday dinner, complete with balloons... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Rsalvo1395 Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit. Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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