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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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5,135 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (871)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Best hotel I've stayed in, spotlessly clean with friendly staff, entertainment in the day around the pool catered for all ages, team were lovely especially king Arthur, and drinks waiter Jesus, all work really hard an made our holiday one to remember, we will definitely be returning, food was lovely also

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Wales, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel is the nicest one I've ever stayed in. The service from the staff is amazing and they are all so friendly and look after you so well. Every 10 minutes the pool waiters are coming up and asking if you want a drink (especially Jesus!) Our rooms were nice and clean and cleaning staff were very good. Every... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Gran Porto Real in Playa del Carmen and it was wonderful. The costumer service was excellent, from the front desk to the bell boys, pool staff, all the restaraunts and even the cleaning crew. The food was absolutely delicious, not only if their buffet but also in the italian and mexican restaraunts that were included.... More

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Minneapolis, Minnesota
1 review
2 of 5 stars Reviewed 3 days ago NEW

I read all great recent reviews about this hotel and noted that the beach was not great but since everything else was nice and a great selection of restraints, we decided to go for it. Positives-nice room, good hotel location. Negatives- right away after check in opened our in room bar and all bottles fell out, liquor spilled and 1... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The overall hotel is a 5start rating, but best of all with great prizes. I loved everything about the hotel, from the great service to the entertainment crew. They made sure that there was always something happening and the night shows are amazing. I want to specially thank Eric, for making our bike tour so fun. Will definitely recommend it... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is so much better than we expected. The service was top of the line. The entertainment crew always kept us busy, we enjoyed the bike tour and the nightlife shows. We would like to thank the entire crew, (Eric, Omar, Josoe, Arturo, Vercain) for their amazing job with entertaining us. The hotel location is great because is right... More

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new york
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I am writing this while I am here... And want to warn you that if you are a real club timeshare holder beware it means nothing. Managers are non existent. The staff runs you around in circles. I sit here right now with no transportation to get to the airport because no one confirmed a car seat. I've asked for... More

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Leyland, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My self and my wife have just spent two fab weeks at the Gran Porto Real,we were not disappointed.The staff can not do enough for you, and while there are little things that could be improved upon, on the whole we had a great time.

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am writing this while staying in the GPR. Firstly this is the friendliest hotel I have been to. Nothing is too much trouble, all staff are excellent, from the checking in desk to the waiters on the beach. thanks to jordy who arranged a private beach meal for us which was wonderful, we felt very special, this to compensate... More

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st helens
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

before we came I contacted jordi the front desk manager to ask fot rooms next to each other when we arrived he personally met us to explain that he didn't have the rooms so he upgraded us for the first night to ocean view,the next day we were given two next to each other and as compensation for this he... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Top resorts Hotel in Playa del Carmen #33 Spa Hotel in Playa del Carmen #38 On the Beach Hotel in Playa del Carmen #59 Family Hotel in Playa del Carmen #61 Romantic Hotel in Playa del Carmen
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Number of rooms
287

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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