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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #50 of 199 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 2 days ago
Mricha1111 Edmond, Oklahoma
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5,255 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmond, Oklahoma
Top Contributor
61 reviews 61 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our first all-inclusive trip to Mexico was 13 years ago at Gran Porto Real. We have been to various cities in Mexico since but thought we would try GPR again for old time's sake. When we arrived, the front desk personnel were friendly and quickly arranged our Junior Suite reservation. When we got to our room (#107), there was a... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had the best holiday ever!!! The staff at Gran Porto Real were amazing there were all so friendly and helpful and made our stay 100 times better. The entertainment staff were loads of fun always keeping us busy Arturo Josue Eric and Hugo, but we love Arturo, he is so nice and friendly! We were also upgraded by the lovely... More

Was this review helpful? Yes 2
Calgary, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Upon our arrival it was evident that the staff was going out of their way to make our stay great, the standard room are small and not very spacious I would recommend a room upgrade. The food in the buffet was very good with a lot to choose from, the Mexican restaurant was our favorite and you did not need... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Other than the construction, our check out, and some truly rude guests that were staying there, this was the perfect place. Best place to be if you don't want to spend your vacation only on the resort. Fifth Avenue was a blast!!! Close to everything, including excursions:) We went out of our way to dine when FRANKLIN was serving in... More

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Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On arrival upgraded to junior suite with sea view,room was very impressive and immaculate ,we had room service twice daily all staff were extremely helpfull and attentive.Food in mexican restaurant was our favourite place to eat ,swimming pool area was for our first week a hive of activity for all the right reasons which quickly and without any prior notice... More

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Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Can't fault this hotel, especially the staff!! We had a very stressful holiday as sadly my husband was in hospital for a day and a half, but the staff were so quick to react and care for my him, the first aider attended instantly , the porters helped, doctor arrived within minutes, they looked after him until ambulance came. They... More

Was this review helpful? Yes 1
Thunder Bay, Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Once again I have just returned (Sept.14-21) from my 7th time at the Gran Porto Real. Seriously I cannot express how much I love this hotel I call home. Upon arrival welcomed by my friendly bellboys Alexis and Jonathon with huge welcome home Juanita (my Spanish name) lol. Then to reception with my other wonderful friends. Roberto, Enrique, Elizabeth, Christian,... More

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

Place is very nice and good hospitality. The restaurant marias was very good. Chef juan estaban and waiter joaquin provided excellent service. Sever was super friendly and recommended good dishes and even provided a special platr off the menu. Chef juan esteban introduced himself and provided good very tasty dishes. If you use to fine dining dont write a review... More

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear guest, Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran Porto Real... More

Bethel, Connecticut
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My friends & I stayed at the Gran Porto earlier this month. The hotel was beautiful, the rooms were luxurious and comfortable and the service was superb. The chief concierge Mayela helped us in so many ways; pulling off a surprise 50th for our later arriving friend & arranging for a special cake during his birthday dinner, complete with balloons... More

Was this review helpful? Yes 1
york,sc
1 review
4 of 5 stars Reviewed 4 days ago NEW

My wife and I travel to Mexico every year to celebrate our anniversary. This was our first stay at this resort and we were both very pleased with the entire trip. Maricruz at the front desk was one of the friendliest and most helpful people we came in contact with. She set the tone for a staff that, I must... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • So friendly(18)
  • Entertainment staff(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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