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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,552 Reviews from our TripAdvisor Community

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Traveler rating
    4,098
    1,436
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1,903
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,180)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Gran porto resort & spa Ìt is very nice place and good services. The reception and buffet is very good.. service is fast and the staff is kind. The room is clean and quiet..so we selft like a log. Very close to xcarlet and xplore... We've stayed very well and all the family was good impression...

Was this review helpful? Yes
Clarkston, Michigan
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is quite nice and in a great location. The activities staff of Manuel, Cesar, Aldo, Pato, Beto, Eric and Verlain were fantastic. Always energetic and upbeat, they sought to get the guests involved but were smart enough to know when people just didn't want to participate. Very friendly and they seemed to enjoy their work, which is half... More 

Was this review helpful? Yes
Lancaster, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've been home a week since visiting GPR with my parents and my younger sister. We all feel like we have had a fantastic time in the hotel and after our hectic five days in New York, it was a relief to relax knowing the staff were able to help us with everything we needed. When we arrived, we expected... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Eloise H, Thank you from the bottom of our hearts for your review. Nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable experience. We will make sure to tell all the staff members you mentioned in your review your kind and encouraging words. The government is proactively working... More 

San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Gran Porto Real for a wedding. The stay was truly amazing and we loved all the amenities. Traveling with kids is tough at times and the Kid Zone in this hotel was truly a life saver. After spending a few days with all three of my girls in the Kids Zone I really got to watch the... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jaime J, Thank you very much for your kind comments. We are very glad to hear that you and your family enjoyed your recent stay with us. It will be absolutely our pleasure welcome you back to your home away from home and we will always be honored of hosting such distinguished and kind guests as you are.... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

We really enjoyed our 9 days at the resort. We have been to many hotels, cruises and all inclusive resorts around the world. We picked this hotel based on reviews that we had read. We had stayed at the Royal before and we looking for a teen friendly resort especially with activities they would keep our teenage son busy. I... More 

Was this review helpful? Yes 4
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Chris C, Your kind words to our wonderful team has left me speechless. I feel really proud that our beautiful animation team has made your stay unique and unforgettable experience and of course especially of your son Brett. It will be really amazing to have you back in this your second home. I'm pretty sure that all the... More 

Bedford, New Hampshire
1 review
5 of 5 stars Reviewed 3 days ago NEW

The restaurants were terrific and the room was spacious, clean and the view of the ocean was beautiful! The staff couldn't have been more friendly and attentive! The only drawback was that evidently, in April there is a current that brings a TON of seaweed into the harbor where the hotel is located which meant swimming in front of the... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. oneillerink, Thank you very much for sharing with us and all others your experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. The Gran Porto resort remains committed to the environment, protecting the beauty of our natural resources, and the enjoyment of our guests. The government is... More 

Sulphur Springs, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Love the GPR !! Best service ever !! Could not ask for better location, food was Awesome.. always something to choose from. The staff was so friendly, I cant say enough about the Gran Porto Real, I had my doubts about this place by reading the negative reviews here.. Im glad I booked here knowing that it was a Royal... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. opalprice, Thank you so much for give us the opportunity to be your host this time. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. We sincerely hope to keep having the privilege to welcome you and to provide you with a truly unique vacation experience. I remain... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at Gran Porto Real for our honeymoon last month. Our stay was absolutely perfect! The staff was very friendly and accommodating, and made every effort to make sure our stay was perfect and romantic. And the food was amazing!! I wasn't sure what to expect from an all inclusive resort, but I was completely blown... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. dwm788 Thank you for your wonderful comments about our facilities and the service. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. We really hope to see you for your next vacation so we can pamper you here at your home away from home. Cordially,... More 

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 4 days ago NEW

Awesome Birthday trip and first international trip for my mom. From the day I got there everyone on the staff made this trip worth every penny. The lead concierge took car of my mother and I and treated us very well. The chefs dinner was awesome Chef Fernando was so nice he even did a special dinner for us on... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Melanie E, It is our true pleasure to read that you truly enjoyed our beautiful resort. It is great to know that your mom enjoyed her 1st international trip and of course it is pleasure to know that was with us. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Cordially,... More 

Stockton, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

I was here for a wedding, but Sophia at the front desk took care of me with the equivalent of southern hospitality. I felt like a superstar. Carla in house keeping made returning to my room special. She made these animals out of the towels and both of them added that extra touch. Thanks for the wonderful time!!

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. aircobb2015, Thank you kindly for your review! We're so delighted to hear everything went great during your stay with us. We have passed on your comments to Miss Sofia and Miss Carla, who were very happy to hear that they were mentioned by you in particular. We look forward to welcoming you back soon! Cordially, Edwin Barragán General... More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,930 photos of this hotel

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Pool/beach area (706)
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Dining (244)
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Room/suite (368)
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Hotel & grounds (656)
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Family/play areas (31)
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View from room (163)
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Bathroom (43)
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Business center/function rooms (30)
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0:14
Videos (3)
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Other (1124)

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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

Management photos: Courtesy of the property manager

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Room/suite (16)
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Pool/beach area (6)
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Hotel & grounds (9)
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Family/play areas (4)
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Dining (8)
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Business center/function rooms (2)
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Other (41)
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