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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #51 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
David G Oxford, England, United Kingdom
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5,206 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Oxford, England, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

I really think this holiday will be very hard to beat. The hotel was stunning with a fabulous pool and outside bar, (as well as inside) where drinks were brought to your sun lounger (spoilt!). The weather was wonderfully warm, even with the odd shower. The food was delicious, the Chefs, waiters and waitresses worked so hard and food was... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

I'll start with the negative and that would be the sand bags along the beach. Though a short walk away and you are in the clear, so it wasn't that big of a deal. The food was excellent, the staff went well above and beyond to make sure our stay was enjoyable...especially Avila, Miguel, Hector and Cesar who worked the... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. BF247 Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit. Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The food was really good, and the employees were always happy to help. The rooms service was very good and when my grandmother lost one of her rings they sent two officials to help look for ring (which they found in her suitcase). They have an open bar (I'm not an active drinker) but my family did took advantage of... More

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jose A It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Edwin Barragán General... More

Geldermalsen, The Netherlands
1 review
5 of 5 stars Reviewed 2 days ago NEW

we really love this hotel and the people who work there. The rooms are great. Food is good but not very special. One thing we didn't like. You can hear everything in the hotel... I really liked Pablo at the pool. He was always very friendly and fun.

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. margriet n Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything is Great. The food, the rooms, the hospitality. But overall, Franklin Aguilar made our holiday from great into excellent! Thanks for everything Franklin, for thuis kind of service you offer I want to come again to Porto Real!

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. LauranVeld On behalf of Gran Porto Real Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our services and staff. We look forward to welcoming you again in the near... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited this hotel in February 2014 and I'm just getting to the review now. This was our second visit here and not much has changed. This hotel is beautifully decorated, very spanish , it is not a Hugh resort but just the right size. We upgraded to an ocean front room and what view, we could lie in bed... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Tanned12 First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We hope to see you for your next vacation... More

Annapolis
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The resort was fairly nice. The beach was lousy, unusable. We were hit upon by the resort employees immediately upon arriving in the lobby, trying to lock us into a "free breakfast", but in reality you were being coherced into an hour and forty-five minute sales pitch on their sister hotel across the street. I didn't like this sneaky tactic.... More

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Baygirl74 Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

For the first time in Mexico we went to this great resort. So many friendly people working here. Verlaine, Eric, Cristobal, but my favorite is Arturo (King Arthur 😎) and Jose (thanks for the drinks at the poolside 🍹🍺). Lots of things to do, games to play, shows to see. Food was good. Every day different choices. Really a place... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Ellen D On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep... More

Buxton, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

we have just returned from Mexico. it has been the best holiday i have ever had. We would highly reccomend this hotel and resort, we could not fault it. the hotel is very clean, the rooms are gorgeous and the staff are extremely friendly, they cannot do enough for you. we would like to thank Jordy for upgrading us to... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. LYNETTE C Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran... More

Fair Lawn, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We had a great vacation at the Gran Porto Real! The staff was attentive and very nice. We were upgraded to a junior suite with a partial ocean view upon check in at no additional cost. I had a massage by Juliana and she was wonderful. We also had amazing food prepared by Chef Juan and our favorite server, Elias,... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Katie G Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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