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All 198 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #69 of 198 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Pepito10 Saskatchewan
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4,351 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saskatchewan
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5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have been to this hotel four times, this time we were a group of 11. It's a smaller hotel, so it can get a little crowded around the pool area, but there are lots of lounge chairs on the beach. The reason we keep going back is definitely the staff. They are all friendly and helpful, but I have... More

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Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

I came here for a friends wedding. Everything was so good! They have great food and the staff was very friendly and accommodating. I would definitely go back!!!!! Also David the bartender in the hut by the pool is adorable and the mango tango drink is delicious! Had a great time!

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Brooklyn, New York
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I went to mexico to be specific in playa del Carmen and i stayed in gran Porto real and all the staff were amazing and outgoing. the waiters treated everyone greatly, the entertainment crew got everyone up doing activities, and everyone had lots of fun. We love Arturo because he is a really nice guy. Angie is so cute. Verlan... More

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Kansas City, Missouri
1 review
4 of 5 stars Reviewed yesterday NEW

If enjoy rest and relaxation around the pool, make sure to locate the best pool server I've had in all my trips to Mexico. His name is Pablo and the service he provided was topnotch!! He was very attentive, personable, and took the time to answer questions about the Playa area. The rooms were very clean and well cared for... More

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Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We just returned from 4 nights at the Gran Porto Real in Playa del Carmen. The hotel is nice, the staff very friendly, the food is good. There is NO beach. Big sandy cliff, sandbags covered in algae. Cannot walk out in the water because it is gross with old sandbags. No boogie boarding offered - they said its too... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Keller A We are truly sorry to read that you did not experience our remarkable service and hospitality, on behalf of all of the staff at Gran Porto Real Playa I would like to express my sincere apology if our service did not fulfill your expectations; as we are deeply committed to assist our guests at all times and... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I had our stay at the Gran Porto Real from April 10 to 17. The trip began with our check in going smoothly. We were approached by the time share employee(s) as we read in previous reviews. However, the guy we spoke to was pleasant, funny, and not pushy at all. I told him that we just... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Paul M Thank you very much for sharing with us and all others your experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Please rest assured that the staff members you have mentioned in your review will all know what an outstanding job they are doing for our... More

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I booked this hotel myself after reading really good reviews and basing on the Tripadvisor's rank and also taking information from the official site. It was our 6th trip to Mexico, 4th to Mayan Riviera. We love this area very much and so far we had been lucky in our choice of hotels (always a 5-start, and well worth it).... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Liubov O We really appreciate this review. We are truly sorry to read that you did not experience our remarkable service and hospitality. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real. More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

my first trp to mexico was a wonderful experience due to the lovely service received at this hotel. The hotel staff was very friendly and helpful. The waiters and cook staff in restaurants were awesome, especially our favorite server, Ramiro Avalantes. The room were nice, clean, and cool, and well cared for by our maid Amelia. The views and room... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear hortonsmith On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the... More

Rapid City, South Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Very friendly helpful staff. Great resort! Snack bar open 24/7. Close location to shopping, and activities. Luila, Alex and Nicolas were very friendly at pool bar! We will be back again! Only complaint was the beach was small and dirty, but great beaches around

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Taylor H On behalf of GRAN PORTO REAL Playa del Carmen we want to thank you for taking the time to share your review with us and all other TA readers. Nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable experience. Once again thank you and we look forward... More

New Berlin, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We finally came back here after being gone for too many years. We immediately remembered why we loved this place. It's big enough that there's plenty to do, yet small enough that it still feels personal. We love the main pool, and the walk north on the beach can go on forever. The main pool activities are a lot of... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Kelly K First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We sincerely hope to have the privilege to welcome... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • So friendly(18)
  • Entertainment staff(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real
Grand Porto Real
Gran Porto Real Playa Del Carmen
Gran Porto Real Resort
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Gran Porto Real Resort & Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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