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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #58 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
jimp634 Chino, California
  • Reviews (5,046)
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5,046 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (856)
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English first
Chino, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

We just returned from an 8 day stay at the Gran Porto Real and couldnt be more pleased with the Hotel, food and the SERVICE! My wife, two daughters and additional family (total party of 10) spent the week in Playa del Carmen and LOVED the Gran Porto Real. I would not consider myself a "world traveler" by any means,... More

Was this review helpful? Yes 4
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. jimp634 Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. We have passed on your comments to all the staff members that you mention, who were very happy... More

Westchester County, New York
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel was amazing. The staff were very nice and polite. Eric, Verlin, cristobal, Omar, and arturo made our stay that much better. The bike ride into town, the mini soccer match, and the water aerobics was an awesome touch to the all the inclusive. Cant wait to go back!! Marvin in the opened dining room got me some guavas... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Urane R On behalf of Gran Porto Real Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our services and staff. It is our biggest joy knowing that we exceeded... More

Decatur, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

We vacationed with a large group July 11-15 and had an excellent trip. We had a lot of kids with us and the Entertainment group of Omar, Verlain, Eric, Crystoball and Arturo were outstanding. They had a blast all day with kids and adults alike, from water activities and games to beach volleyball. They really made the trip for all.... More

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. JARottner Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran Porto... More

Highlands ranch
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent a few days at Gran Porto Real to celebrate our anniversary. From top to bottom everything about the trip was exceptional. When we got to the hotel our room was ready and as expected. The ocean view jr suite was very clean and had a nice ocean view. The room backed to a fairly main thoroughfare for beach... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Rgsims Thank you for your lovely and detailed comments about your most recent family vacation here at Gran Porto Real & SPA. It is indeed our pleasure to hear that you enjoyed the natural surroundings of our resort and in particular the service provided by our people. We have passed on your comments to all the staff members... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had a group from ages 5-45 And had a blast! The teens played hours of beach volleyball with the entertainment staff- Verlain, eric, crystoball, Omar and Arturo Pablo was an awesome waiter around the pool They all went above an beyond! Great trip Thank you from Team Texas Andrew Kelli Alisha Dylan Sydney Tyler Jimmy Stef Dylan Addison Mikey... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. 1Texas2 It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Edwin Barragán General Manager... More

Keller, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My girlfriend (now fiancée) and I went to Playa and stayed at the Gran Porto Friday 7/11 thru Mon 7/14. As I wanted to propose to her on a beach, I did a lot of research for an extended weekend in either Playa, Cancun, or Cozumel that was nice but affordable. The Gran Porto and the staff met all my... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. CPALayne First of all we want to congratulate you on your recent engagement! We want to thank your for allowing us to be part of such an emotional moment. Nothing is more satisfying than to know that you received exceptional service! We will make sure to tell all the staff members you mentioned in your review your kind... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

My fiance, daughter (6) and I enjoyed our holidays last week (Jul 4-11) at Gran Porto Real. We found the staff of this resort to be caring, kind, and hardworking. There is a kids club which our daughter always enjoyed spending a couple hours at (you can not leave resort if you leave your child there). We found the property... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. SaraDow On behalf of Gran Porto Real Playa del Carmen staff and myself we want to first of all congratulate you for your wedding! We also want to thank you for taking the time to share your review with us. We want to let you know that the comments and observations we receive from our guests are always... More

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Our stay was from April 4-11, 2014. I recorded all of our review during and post stay however hadn't had a chance to post until now. A girlfriend and myself booked this trip last minute based mainly on location and of course the property itself looked nice as well. After reading many reviews, everything from awful to great we decided... More

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mrs. gymgirl82 Thanks for your comments. General Manager Hotel Gran Porto Real & SPA More

Alvord, Texas
1 review
4 of 5 stars Reviewed 1 week ago NEW

Pablo was of great service around the pool and the entertainment staff was awesome. Rooster, Eric, Omar and the rest of the crew made sure the kids had a blast. The only down side was the rocky beach on this side of the resort.

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. firefightermt Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

Watchung, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Grand Porto Real is a beach front, up to date property nicely located at the center of all in Playa del Carmen. The entire staff is fully committed to cater to your every need and to provide you with the outmost service, they gave their best efforts with all their heart to make sure that our family achieved full... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. sunseeker515 Thank you for your wonderful review and for mentioning the personalized service by our staff. It is wonderful to know that you truly enjoyed your visit. Hoping to be welcoming you back to Gran Porto Real & SPA soon, I send you my warmest regards. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

2,790 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Top resorts Hotel in Playa del Carmen #31 Spa Hotel in Playa del Carmen #39 On the Beach Hotel in Playa del Carmen #59 Family Hotel in Playa del Carmen #60 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
287

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