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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Gran Porto Real Resort and Spa
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6,261 Reviews from our TripAdvisor Community

Traveler rating
    3,884
    1,385
    467
    311
    214
See reviews for
1,769
1,967
89
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
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    (1818)
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    (1211)
  • Sep-Nov only
    (1534)
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    (1698)
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2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Beach is crap. Mostly gone Food is poor The drinks are watered down and the beer is warm. The Restaurant that you need reservations for took two hours to get all our food. There were only four other people in the restaurant. If you don't know the exchange rate The stores in that area will cheat you blind and the... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time, me and my husband Leandro.. Definatelly going back... A big plus to Pablo and Jesus by the beach and the pool waiters, and a Luis Pasquale from the pescatore restaurant...!!! Greattttt customer servece.. The besttt!!!!! We loved it... 5 starssssss

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New Hartford, Connecticut
1 review
4 of 5 stars Reviewed 2 days ago NEW

The Gran Porto Real resort was chosen by the happy couple in November and all information given to make arrangements ahead of time. Once we arrived in May it was all set so RELAX and FUN were the order of the week. The resort was clean and staff ready and able to accommodate your every need. My room was spacious,... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

What a great resort! The hotel is beautiful and well kept. The staff is fantastic: all smiles, very helpful and friendly. Special kudos to the entertainment staff...especially Alexis! Highly recommend!

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Miss. Harp70, Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff and hotel was amazing! Everyone was very friendly and ready to help at any time. The food was great, lots of options for every meal. There were activities going on at the hotel all day with great shows at night. Very clean rooms and facilities too with great views of the beach. Alexis was great, he had so... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Miss. KatieV93, Thank you from the bottom of our hearts for has trusted and believed in us and having given us the opportunity to host you. It will be my pleasure to pass your wonderful comments to the members of our staff who exceeded your expectations and provided you with remarkable service. I remain at your service, Edwin Barragán... More 

San Diego, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great relaxing week, it was a beautiful resort! Great service and friendly staff! From the moment the resort picked us up at the airport, down to every single detail of our wedding, to our in-room massage and breakfast in bed, every single detail of this resort is carefully thought out and planned out. Would definitely come back!!

Was this review helpful? Yes
Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful resort, very clean and extremely friendly and helpful staff. The "events" staff entertained us daily with water aerobics, games, lessons on how to make guacamole or the perfect mojito. Food was good. Big thank you to Resorts' life guard, Jesus Zetina who took care of my sprained ankle and checked up on me throughout the week. The beach is... More 

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Atchison, Kansas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I have stayed in Mexico many times. We have even stayed at other real resorts in cancun & cabo. This was by far the best customer service ever!!! We honestly have no complaints at all!! Rooms were very nice & clean. Beds were a little hard but I don't go to Mexico to sleep!! 😂😂 it seemed... More 

Was this review helpful? Yes 1
Vancouver
1 review
5 of 5 stars Reviewed 4 days ago NEW

We've been going to Playa for 20 years, and never stayed at GP before. But we're very glad we did. GP is a smallish all inclusive resort that is just perfect. Situated on the point at the end of playa, it has stunning views. Yes, the beach is eroding, but that's global warming for you. The staff are uniformly excellent... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Rafetraveller, Thank you very much for your comments. It is very motivating for us to hear how much you enjoyed your stay with us. In particular, thank you for mentioning the friendliness and the service of our staff as well as our food & beverage offerings. We all hope you will be back soon. Cordially, Edwin Barragán General... More 

Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I absolutely loved this resort! It was beautiful inside and out and always kept remarkably clean. The staff was always helpful and courteous and answered any questions we had. We had an ocean view room and honestly would never think about getting anything different. We were able to relax on the balcony, watch the ocean and watch... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Sheri S, Thank you very much for your loyalty and sincere and positive comments. We are looking forward to your next visit and please do not hesitate to contact us for anything you might need. Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,783 photos of this hotel

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View from room (160)
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Pool/beach area (683)
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Room/suite (353)
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Hotel & grounds (646)
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Dining (235)
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Bathroom (42)
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Business center/function rooms (30)
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Family/play areas (30)
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Videos (3)
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Other (1064)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

Management photos: Courtesy of the property manager

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Room/suite (10)
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Pool/beach area (4)
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Hotel & grounds (7)
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Family/play areas (3)
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Dining (2)
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Business center/function rooms (1)
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Other (34)
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