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All 201 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Ranked #44 of 201 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
6360ds Philadelphia, Pennsylvania
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5,370 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The spa was great with Elizabeth!!! Reuben the bell hop was wonderful!!! And most of all Alberto who was at desk for the vacation club was wonderful!! Loved the hotel food was really good!! I originally wrote a review and the put it under the wrong hotel sorry,can't wait to go back!!

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the resort next door but spent most of my time hanging around the pool here. The pool and outdoor areas seemed to be a little more active and entertaining during the day. Talking about the entertainment staff: Arturo is the best Mexican guy that I have meet here. And also he is doing a great job at... More

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Belle Fourche, South Dakota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just got back from taking 3 of our Grandchildren ages 16,14 and 10 on vacation. As usual we consider this Resort our home away from home. We consider most of the staff our friends. Only down side was we dearly miss not seeing our dear friend Javier in Security who retired and one of bartenders Alex was on vacation.... More

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Fort Collins, Colorado, United States
1 review
5 of 5 stars Reviewed yesterday NEW

A girlfriend and I had originally planned on traveling to Cabo San Lucas but due to the recent hurricane, our travel plans were changed to Playa del Carmen. I could not have been happier! The experience at Gran Porto Real was top notch! The food was excellent and I can not say enough wonderful things about the staff. Being a... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

The staff was amazing. Our waiters by the pool, Jose and Pablo both deserve a raise. Housekeeper Irma Morales did a wonderful job every day. Eric from the entertainment staff was also very enjoyable. My wife and I have visited resorts all over Playa Del Carmen and the most disappointing part of this visit was the nightly shows which were... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Was there for a week in October, and I just can't say enough about the staff at this hotel. Victor Manuel in security is always helpful and a pleasure to talk to. If you want the BEST waiter...ask for Antonio when you eat at El pescatore restaurant Bartenders: Miguel David, Hector, Nicolas and others really make your time there a... More

Was this review helpful? Yes 1
Ohio
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this resort in September and liked it so much we are going back in November!! We have traveled to Mexico numerous times and stayed at all levels of hotels, from Iberostar Grand to Hotel Cielo and this is the hotel that we chose to visit twice in 3 months!! The staff at Gran Porto Real are the... More

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Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Recently enjoyed a week at the Gran Porto Real resort. The hotel is very clean and the staff are exceptional. Our first night we had a room that was not up to expectations. They allowed us to change rooms with no hassle and the second room met all expectations. The food is outstanding at all restaurants in the Hotel. Maria's,... More

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Paris, France
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family spent 8 nights here & thoroughly enjoyed ourselves. Food was very good, drinks were easy to come by & well made & the staff were very friendly at all times. The children loved the kids club & the staff around the pool were very enthusiastic to ensure everyone had an enjoyable time. Aturo was outstanding in his many... More

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Andrew L It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Sincerely, Edwin Barragán... More

Scotland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We returned from this hotel yesterday.The resort is good but be sure to book an 'ocean front' room because ocean view rooms have no views from room at all!! You have to go out on the balcony for a partial ocean view. The food is good but very limited options for vegetarians. The room was big and clean with simple... More

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Neil91 Thank you for taking the time to share with us your experience. Your kind review is truly appreciated. We want to let you know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it, which is... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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