We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Porto Real Resort and Spa

Hotel website
Constituyentes No. 1, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Gran Porto Real Resort and Spa
Professional photos View all
Browse nearby
Gran Porto Real Resort and Spa
Write a Review

6,244 reviews from our community

Traveler rating
    3,872
    1,382
    466
    310
    214
See reviews for
1,762
1,960
89
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,114)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (6244)
  • Mar-May only
    (1801)
  • Jun-Aug only
    (1211)
  • Sep-Nov only
    (1534)
  • Dec-Feb only
    (1698)
All months
austin, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

What a great time!!! This place is awesome. I felt like a king. Patrick and the guys down at the pool went out of their way to make sure we had a blast(Thanks again for the reef swim). I would definitely return and do it all over again, next time with the kids.

Was this review helpful? Yes 3
Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 7 nights in May, 2014. As we plan our upcoming vacation to another site in Mexico, good memories from this hotel come to my mind. Hotel was very nice and well maintained overall with the limitation that the beach wasn't swimmable at all. Food was similar to most all inclusive hotels, premium drinks were just ok and nightly... More 

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. mirna77, Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. I remain at your service, Edwin Barragán General Manager Hotel Gran Porto More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

This place is the BEST!! Alexis, Pablo, Jesus, Juan, Emma, Emma and Maria to only name a few went out of their way to make sure all of our memories are great! Everyone was so friendly and fun! We will be back next year!!

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jerri P, We want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the good work! Once again, thank you for your kind comments... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

IL pescatore was my favorite restaurant. My room was clean everyday and the best of service. I went kayaking tour with Eric and it was amazing. The foam party was amazing and thanks for the rest of the crew alexis,kika,ema,joss thanks for everithing.😘👅🌅🌞👄😻🌊🌴🐋🐳🌼☺🐟🐠😊😎👒🐙😀😀😀

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. shantellRenee19, We would first of all like to thank you for taking your valuable time to share with us such an enthusiastic review. As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom I`m sure did everything out of love in order... More 

Fountain Valley, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

When I book a 4 or 5 star hotel, I expect the amenities to be such. However, what takes this place over the top for me is the friendly service. Everyone from the bell, to servers, to activity folks in the pool area, to the front desk staff were terrific. There is a gal named Sofia at the front desk... More 

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Tim H, Thank you very much for sharing with us and all others your experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. We look forward to welcoming you again in the near future! Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

Indianapolis
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Travel dates 5/10/2015 thru 5/17/2015 Loved the Gran Porto Real! I will admit I was a little skeptical because of the 3 ½ stars. I normally only book 4 and 5 stars. But in my research, I compared The Royal and the Gran Porto Real and just could not justify the difference in the cost for the extra to stay... More 

Was this review helpful? Yes 7
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. IndianapolisMiller, On behalf of Gran Porto we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest joy knowing that we exceeded... More 

Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We loved every minute of our vacation here! The entertainment staff made every day so much fun! Alexis and Eric are so awesome and friendly! Every day we loved talking to them and dancing with them!! Our room was amazing! We got an oceanfront room and it is breathtaking!! Guadalupe at the front desk helped up get the best room... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Katelyn V, Thank you from the bottom of our hearts for has trusted and believed in us and having given us the opportunity to host you. It will be my pleasure to pass your wonderful comments to the members of our staff who exceeded your expectations and provided you with remarkable service. We hope to host you soon... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

If you don't like to travel much for happeing places and this is it ...very nice and clean best people to entertain you food is alright inside but outside 2 good mexican restraunts included in all inclusive was good...had a ocean side view room on 2 floor ...it was nice and quite....we had our special dinner right on the beach... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Guest, Thank you very much for your kind comments. We are glad to hear that enjoyed your stay. Your kind review is truly appreciated. We do hope to have the opportunity to host you again on your next visit to the Riviera Maya to pamper just as all our distinguished guests deserve. I remain at your service, Edwin Barragán... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

Pablo was fantastic :) We were there at the end of march/ the first week of april. Pablo took care of us all week while we were on the beach :) He was so friendly and great service and had a wonderful personality -Erin

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Erin W, Greetings from Gran Porto! Thank you for taking the time to share with us your experience. Your kind review is truly appreciated. We do hope to have the opportunity to host you again on your next visit to the Caribbean to pamper just as all our distinguished guests deserve. Cordially, Edwin Barragán General Manager Hotel Gran... More 

Tucson, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The resort and grounds are beautiful. Our room was spacious, luxurious, and over looked the beach and Caribbean. All inclusive is fantastic and being able to walk a few minutes to blocks and blocks of bars, restaurants, and shopping was great. The price was an awesome deal since it included all our meals and lots and lots of beverages. The... More 

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Corinne M, It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Edwin Barragán General... More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,782 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3245)
Viewed
Pool/beach area (683)
Viewed
Room/suite (353)
Viewed
Hotel & grounds (646)
Viewed
View from room (159)
Viewed
Dining (235)
Viewed
Bathroom (42)
Viewed
Business center/function rooms (30)
Viewed
Family/play areas (30)
Viewed
0:14
Videos (3)
Viewed
Other (1064)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (476)
Viewed
Amenities (67)
Viewed
Beach (22)
Viewed
Grand Walkout Suite (53)
Viewed
Jacuzzi Terrace (12)
Viewed
Junior Suite Ocean View (61)
Viewed
Master Suite (Honeymoon Decoration) (60)
Viewed
Pool (39)
Viewed
Restaurants and Bars (97)
Viewed
Sushibar Pool (4)
Viewed
The Hotel (61)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Room/suite (10)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (7)
Viewed
Family/play areas (3)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (34)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay