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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,544 Reviews from our TripAdvisor Community

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Traveler rating
    4,092
    1,434
    480
    319
    219
See reviews for
1,896
2,042
90
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,180)
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Bedford, New Hampshire
1 review
5 of 5 stars Reviewed yesterday NEW

The restaurants were terrific and the room was spacious, clean and the view of the ocean was beautiful! The staff couldn't have been more friendly and attentive! The only drawback was that evidently, in April there is a current that brings a TON of seaweed into the harbor where the hotel is located which meant swimming in front of the... More 

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Sulphur Springs, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Love the GPR !! Best service ever !! Could not ask for better location, food was Awesome.. always something to choose from. The staff was so friendly, I cant say enough about the Gran Porto Real, I had my doubts about this place by reading the negative reviews here.. Im glad I booked here knowing that it was a Royal... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at Gran Porto Real for our honeymoon last month. Our stay was absolutely perfect! The staff was very friendly and accommodating, and made every effort to make sure our stay was perfect and romantic. And the food was amazing!! I wasn't sure what to expect from an all inclusive resort, but I was completely blown... More 

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Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 2 days ago NEW

Awesome Birthday trip and first international trip for my mom. From the day I got there everyone on the staff made this trip worth every penny. The lead concierge took car of my mother and I and treated us very well. The chefs dinner was awesome Chef Fernando was so nice he even did a special dinner for us on... More 

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Stockton, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

I was here for a wedding, but Sophia at the front desk took care of me with the equivalent of southern hospitality. I felt like a superstar. Carla in house keeping made returning to my room special. She made these animals out of the towels and both of them added that extra touch. Thanks for the wonderful time!!

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NJ
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First off I have to thank everyone on Trip Advisor that has written about the GPR. There was nothing that was unexpected that we experienced good or bad because of Trip Advisor. Now for my long review sorry. The resort location and the staff are the best. I think even the birds outside our room said hola to us. All... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. hedgemonn, Thank you for your recent visit and for taking the time to share your valuable comments. It is a true incentive and our pleasure, to learn that you enjoyed your stay at our beautiful resort and that our staff caused such a great impressions, we will be very happy to forward your comments. Your suggestions are truly... More 

Monroe, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel was beautiful and everyone was very polite and helpful. The animation team, Rodrigo, Alexis, and Misael made everything enjoyable. They were always active and tried to get everything involved in all activities. The team did many games such as the lazy game and crazy game. We met many people playing sports, like volleyball and water polo. The bike... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. johng4221, It is our pleasure to hear that you enjoyed our resort and in particular the service provided by our people. Thank you so much for your lovely and detailed comments about your most recent family vacation here at Gran Porto. Hopefully your travels will soon bring you back very soon to your home away from home. I... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We just got back from Gran Port like 2 weeks ago and OMG it was AMAZING!!!!! THE SERVICE WAS SOOOOOO AMAZING!!!!!!! FROM THE HOUSEKEEPERS TO THE BARTENDERS EVERY SINGLE EMPLOYEE MAKE YOU FEEL IMPORTANT! our room was soon clean and perfect always stocked with drinks and everything else. the food was amazing loved the Mexican restaurant!!!! and everything else but... More 

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Munozgabby, Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. We are thrilled you were able to enjoy the resort’s location, explore 5th Avenue and see why Playa... More 

Amarillo, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

An absolutely beautiful place to visit! Above our expectations! Clean, comfortable, and a friendly, helpful staff that makes sure your stay is everything it should be! Enjoyed all the food and best Mojitos I've ever had! We were graced each and everyday with rose petals, chocolate, and towel animals in our room! We will be back!

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Slcooper56, Thank you very much for your loyalty, sincere and positive comments regarding your recent stay with us. We have passed your feedback to the whole team, as it is highly motivating to all of us. We all hope you will be back soon. Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I enjoy every day at resort. I am 16 years old and a had a great time. Thank you for play games and they talking with me a lot. They all my best friends. Rodrigo,misael Alexis, and Erick did so much with me and included me in everything. I love all activities volleyball, water polo, black jack, shows and white... More 

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Miss. Brett C, We are so glad to read your nice review of Gran Porto. It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our entertainment staff. We look forward to welcoming you back soon. Cordially, Edwin Barragán General manager Hotel Gran Porto More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,930 photos of this hotel

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Pool/beach area (705)
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Dining (244)
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Room/suite (368)
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Hotel & grounds (656)
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Family/play areas (31)
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View from room (163)
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Bathroom (43)
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Business center/function rooms (30)
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1:51
Videos (4)
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Other (1124)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (476)
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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

Management photos: Courtesy of the property manager

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All management photos (86)
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Room/suite (16)
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Pool/beach area (6)
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Hotel & grounds (9)
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Family/play areas (4)
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Dining (8)
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Business center/function rooms (2)
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Other (41)
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Prices are for 1 room, 2 adults
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Prices are for 1 room, 2 adults
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