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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,225 reviews from our community

Traveler rating
    3,858
    1,379
    466
    310
    212
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1,756
1,951
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at the hotel from Dec. 22 - 29, 2014 and had a great time. The weather was great and the water warm. The beach was pretty nice with white sand, however, the waves pushed a lot of seaweed towards the beach which the staff cleaned up throughout the day. The water is very shallow for at least 50... More 

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Birmingham, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is stunning throughout with great access to the beach, and 5mins walk from the main shopping strip. Me and my girlfriend went in September, and the hotel was being renovated but had no effect on us at all as they were so professional with their works. The facilities are excellent, and very good selection of foods at the... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My family and i have just returned from an amazing one week trip to this hotel. Upon first arriving, the check-in was fast and painless. We stayed in a standard room which faced the street with a beautiful sitting area in front. The room was smaller than most resort hotels i have been to, however cozy, clean and well decorated.... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband I just came back from 1 week from may 9- 16 in The Grand Porto Real and it was just awesome. We want to thank the staffing of the hotel, the service is outstanding ! Special thank to Monterey, Avila, Emma , Pablo, Jesus, Jose, Guadalupe, Daniela, Aaron, Gabriel and Robert, I would definality go back . Food... More 

Was this review helpful? Yes 2
Fruit Heights, Utah
1 review
5 of 5 stars Reviewed 3 days ago NEW

The service at the Gran Porto is outstanding! We really felt that they cared about our stay and did everything we requested. The food at the Maria restaurant was outstanding with special dishes created special for us. Roberto, the Chief Concierge was awesome. He really cared about what we needed and requested. Overall, an outstanding time at this resort.

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Richard S, It is such a delight to hear from you and to read your amazingly kind words. It is the details that make a hotel great! And having Roberto as a true ambassador of our hotel makes our job definitely easier! Thank you very much for your comments and remain at your service. Cordially, Edwin Barragán General... More 

Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed 3 days ago NEW

The food was not good at this resort. The worst dinner was the one I ordered at the Mexican Restaurant right outside the hotel's lobby entrance. I will admit though, the food at the Italian restaurant was fantastic! The members of staff are very nice, however, I felt as if some were not trustworthy to their word. Example, we were... More 

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Susan L, Allow me to express my sincerest apology for the impression caused by our staff at guest services. It is our goal as a Resort to provide the greatest service and care as well as attending all of our guests’ needs with love and appreciation. Please rest assured that we will pass your comments to staff involved... More 

2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I stayed at the Gran Porto May 18-23 to relax before our first baby arrives in October. Overall we had a great time. The resort was beautiful and clean. Our room was cleaned and our fridge was stocked everyday. The staff went above and beyond to meet our needs. Jesus and Pablo were very attentive when it... More 

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Deena W, Thank you for allow us the opportunity to address your concerns. I would like to apologize for the unaccommodating service from The Real Club concession and in general for all the situations occurred during your stay that avoid you to fully enjoyed your holidays with us. We truly hope you give us the opportunity to regain... More 

Frankfurt, Germany
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had to wait at the Hotel for a pickup to a tour. When we sat down at one of the benches in front of it, one of the staff (juan) came, to tell us, that they are only for the Hotelguests. So we had to stand next to the empty bench. Guess they are more polite to guests, but... More 

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Stefanie F, Thank you for taking the time to share your feedback. Your comments are truly valuable and please rest assured that we will take the necessary corrective actions to improve our resort according to your kind observations. Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

Eagle Grove, Iowa
1 review
5 of 5 stars Reviewed 4 days ago NEW

while I was kind of upset that the first time in Many trips to Playa we had rain.... It did not spoil Me and my girlfriends first trip there.... the staff there are top notch and go above and beyond to make you feel special I wanna give special shoutouts to Elizar who greeted us every morning for breakfast.... Frolian... More 

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Joe C, It is with great pleasure to have received your kind words commending our different staff members. We work on a daily basis with all our staff to have our guests experience a wonderful time here at our resort and I am most happy to see that many made your stay a more enjoyable one! Once again... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

The resort and rooms were beautiful. Very clean. The entire staff was very attentive. Don't get sucked into the timeshare presentation. All the food was good. Drinks were flowing. If you want to get into the water I recommend water shoes. I wish the water was easily accessible. It is oceanfront but there are large sandbags acting as a barrier.

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. JeRoVal, On behalf of all the staff at Gran Porto, I would like to express our gratitude for staying at our hotel and provide us the privilege to serve you. I appreciate you have taken the time to share your impressions with us and we want you to know that we take our guests´ comments very seriously as... More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,777 photos of this hotel

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Hotel & grounds (646)
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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Sushibar Pool (4)
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The Hotel (61)

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Pool/beach area (4)
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Hotel & grounds (7)
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Dining (2)
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Business center/function rooms (1)
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Other (34)
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Amenities