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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,126 reviews from our community

Traveler rating
    3,798
    1,350
    459
    307
    212
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,081)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

The hotel is very good with nice and big rooms, good services. The restaurants are good and have different types of food. The animation team ( ceasar, pato, eric, beto ) keeps you entertained the whole day, with bingo, crazy games, watervolleyball and more. Only the sound of the clubs near the beach at night is pretty loud that's not... More 

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ABQ
2 reviews
4 of 5 stars Reviewed yesterday NEW

I lost my wallet with quite a bit of money in it by the pool area. Security found it and turned it in to lost and found. Everything was still there. I felt I could completely trust the staff at GPR. It was definitely worth the upgrade to ocean view suite facing the other hotel. The bathroom was huge, which... More 

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Marseille, France
2 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel  exceeded my expectations.! From the delicious food to the complete facility, but what make it so comfortable is all the personal specialy from the girls of front desk maricruz and Elizabeth who were amazing from the moment of my arrival till the moment I left.. And I'm already looking forward on my return!!! Gracias !

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Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from our 2nd visit here. They have the nicest staff, Pablo our pool waiter always with a smile and a hustle to be sure you always had a drink. The chefs didn't seem to mind accommodating my allergy to gluten. I brought my own buns for when I needed a cheeseburger, and they had no problem preparing my... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived yesterday and have been extremely impressed with the level of expert service so far. Enrique at check in was top notch to us, our guests and other family members that came in today. The resort is very clean and believe me I'm a neat freak. Having traveled to many resorts in the past we wanted to try something... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We came to the Gran Porto on a family-style girls trip and had a blast! The hotel staff are so friendly, the food is delicious, and the view is magnificent. This location is in walking distance to restaurants and shops so it's really easy to do lots of activities. This hotel is so much fun and the staff really made... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I completely enjoyed my visit at this hotel. The service at the front desk and concierge (Guadalupe) was outstanding. Everyone was helpful with all my requests. The food at the buffet was at best "buffet food" but still very good. The location of the hotel is a short walk to shopping and bars. The only thing I have to say... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Overall it was a wonderful vacation, there were a few downfalls like the noise at night from hotels down the road and the seaweed problem they are having but besides that I loved it. We stayed in a junior suite ocean front and the view was absolutely beautiful! Right on the ocean! Breakfast was definitely my favorite every day! Thanks... More 

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Midwest City, Oklahoma
1 review
5 of 5 stars Reviewed 5 days ago NEW

We leave this beautiful place tomorrow!! This is our second time here at porto and we love it!! The absolute best thing about this place is the staff!! Everyone is so nice and always do their best to do whatever to help you. I want to give a very special thank you to Pablo for being the absolute best!!! He... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The Gran Porto Real is an excellent vacation spot. The food is amazing and the view was great. Laying by the pool was so relaxing and you don't even have to get up to get your drinks thanks to Pablo! He was truly excellent, halarious, and made our stay great! Overall one of the best vacation spots I've been to... More 

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Hotel Review Summarization

What travelers say

  • Italian restaurant(31)
  • Very good(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • So friendly(7)
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3,741 photos of this hotel

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Hotel & grounds (638)
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Dining (235)
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Pool/beach area (667)
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Room/suite (345)
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Bathroom (42)
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Business center/function rooms (30)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

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Room/suite (10)
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Pool/beach area (4)
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Hotel & grounds (7)
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Family/play areas (3)
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Dining (2)
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Business center/function rooms (1)
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Other (34)
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