We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Gran Porto Real Resort and Spa to your Saves list
Gran Porto Real Resort and Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
83%
Ranked #56 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 days ago
Trish B
  • Overview
  • Reviews (5,125)
  • Photos (2,812)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (870)
  • Location
  • More
true
Write a Review

5,125 people have reviewed this hotel

Traveler rating
    3,074
    1,150
    406
    294
    201
See reviews for
1459
1632
67
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (870)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I am writing this while staying in the GPR. Firstly this is the friendliest hotel I have been to. Nothing is too much trouble, all staff are excellent, from the checking in desk to the waiters on the beach. thanks to jordy who arranged a private beach meal for us which was wonderful, we felt very special, this to compensate... More

Was this review helpful? Yes 1
st helens
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

before we came I contacted jordi the front desk manager to ask fot rooms next to each other when we arrived he personally met us to explain that he didn't have the rooms so he upgraded us for the first night to ocean view,the next day we were given two next to each other and as compensation for this he... More

Was this review helpful? Yes 1
Lubbock, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

this was our second yr to go to gran porto, and as always it was awesome. The resort is amazing. We love love hanging out at the pool, the main reason is bcuz of the staff they have there. Arturo, Verlain, Eric, Chris, and Omar are THE BEST. Chef Mauricio treated us to the best meal ever, with real Mexican... More

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was my second visit to Gran Porto Real and this was even more enjoyable than the first. The new GM (Mr. Barragan) has raised the bar to ensure that all guests are viewed as VIP's. The facility and beach are being continually improved and the hospitality is second to none. Arturo, Verlin and other members of the guest entertainment... More

Was this review helpful? Yes 1
Austin, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family really enjoyed this hotel. The rooms were very clean and on the large size. The service was excellant and all the workers were very friendly and accommodating. The pool was amazing and the all inclusive food and drinks were great, too. The manager Jordan was very helpful and provided great service to us!

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. CWendel2014 First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We hope to see you for your next vacation... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was our 25th anniversary family vacation. When we arrived we got a warm welcome from concierge Mayela she right away made you feel at home. She even arrange a special dinner with chef Maurico the food was delicioso. All the restaurant served excellent food. Then there was Eric who's in charge of the entertainment and made my husband get... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Maria F On behalf of Gran Porto Real Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed in Gran Porto Real Hotel for a week with my family It was really fun, i loved the activities and the drinks and everything was really cool i made a lot of friends and it was a great experience, i'd love to come back really soon, and play Waterpolo with the sport & entrainment team (( Verlain, Omar,... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Dreams C On behalf of Gran Porto Real Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest... More

Barnsley, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Myself and my daughter have just returned from this amazing resort .They have the most warm and friendly staff .We visited all the restaurants and all are outstanding and the italian is definitely worth a book.On one particular evening it was 9pm people were still in the pool ,and there was a bazaar selling local products around the pool area.... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Patreesha18 First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you. We hope to see you for your next vacation... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Let's start by saying that renovations have taken place and you can easily notice them in the Lobby. Checked in with Concierge since it was my second time in this resort. They make you feel at home. Thank you girls. Great food in all restaurants. Great drinks especially in the lobby bar. Pool was crowded but there where plenty of... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Wheretogothismonth It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Sincerely, Edwin Barragán General... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Made good friends with the staff during pool volley ball. Activities are amazing. Great food, great shows like the white beach party and the mexican show. Moguel the lifeguard helped me with my cut and nursed me back to health. I want to thank King Arturo, verlan, chris, omar and eric for keeping everyone so entertained. King Arturo is my... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Darian240 We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! We are overjoyed knowing that you fully enjoyed our beautiful resort. As for the staff members you have mentioned in your review, we will make sure to pass... More

Owners: What's your side of the story?
If you own or manage Gran Porto Real Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Gran Porto Real Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Tingo, Caribbean Online Mgt Corp., Hotels.com, BookingOdigeoWL, Priceline, Otel, Agoda and Venere so you can book your Gran Porto Real Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

2,812 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2777)
Viewed
Pool/beach area (546)
Viewed
Hotel & grounds (527)
Viewed
Dining (168)
Viewed
Room/suite (303)
Viewed
View from room (135)
Viewed
Bathroom (40)
Viewed
1:51
Videos (4)
Viewed
Business center/function rooms (26)
Viewed
Family/play areas (28)
Viewed
Other (1000)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (33)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa del Carmen with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Top resorts Hotel in Playa del Carmen #33 Spa Hotel in Playa del Carmen #38 On the Beach Hotel in Playa del Carmen #59 Family Hotel in Playa del Carmen #61 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
287

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Gran Porto Real Resort and Spa and other travelers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Gran Porto Real Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer