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Gran Porto Real Resort and Spa

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Constituyentes No. 1, Playa del Carmen 77710, Mexico
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Gran Porto Real Resort and Spa
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Gran Porto Real Resort and Spa
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6,384 Reviews from our TripAdvisor Community

Traveler rating
    3,971
    1,406
    473
    316
    218
See reviews for
1,830
2,007
89
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,152)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

It was the fourth time in the hotel and we were glad to see almost the same personnel working in the hotel. The staff members are always willing and happy to serve. The girls working in the kids club are very nice with my daughter, that is the best place of the hotel for her. The chef in the Restaurant... More 

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Bowling Green, Kentucky
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

We took the whole family to Mexico for our vacation this year. Our stay was mediocre at best. The hotel was clean. Our room was not bad other than the water in the shower couldn't get warmer than lukewarm. The food was average in the Buffett. They didn't seem to change up what they offered. The soup and the dessert... More 

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I usually give hotels glowing reviews. I am very easily pleased if I don't have to cook or clean. Unfortunately I was so disappointed with this hotel. We stayed for 6 nights and from the moment we arrived we had nothing but trouble. We prebooked our room - a family junior suite ocean front, as we thought we would be... More 

Was this review helpful? Yes 2
Drayton Valley, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

All restaurants were great. Room was superb - clean --very large -- lots of room. Pool was very nice -- warm & service was right-on! Check in and check out was fast. They a before or after bar hours room - so you can get a snack or drink --ANYTIME ! Every waiter was courteous and beyond friendly. 5th. Ave... More 

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austin
1 review
5 of 5 stars Reviewed yesterday NEW

Our 9 day stay at the Gran Porto was fantastic. We have stayed here before and as always we consider the the Resort our second home along with the Royal across the street. Chief Concierge Roberto Venegas treated my wife and I like Royalty. And Edwin's entire staff are so very pleasant and professional. The room was wonderful had a... More 

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Missouri
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a great time, the service was excellent and we had so much fun with the entretainment team and activities. Thank you Alexis, Daniel and Eric, as well as the kids club girls for making us feel special. In overall everyone at the restaurants, bars and room service did a great job. I came back to work relaxed and... More 

Was this review helpful? Yes 1
Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

The facilities were immaculate!! The staff was so kind and helpful. We did not have to lift a finger, they really spoiled us! Really enjoyed the free activities at the resort...Daniel, Alexis & Eric were awesome. Food was outstanding...Elias, William & Franklin were great. We will be back to Playa...love how much pride that is taken in the city...beautiful trip!!!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

First off I would recommend this hotel for family's .couples or party animals..!! Do all inclusive forsure as you will have access to the most amazing restaurants at your beck and choice. Buffet, 24hr snack bite size grab and go, 3 star and 4 star restaurants. The staff aim to please without expectation of tips...beautiful personalities from the staff. I... More 

Was this review helpful? Yes 3
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Jenn C, Thank you so much for this amazing comment. For me will be a pleasure to share your great words with Alexis and Daniel from the entertainment staff whom I am very sure make their job with the heart with the only purpose of make your stay unforgettable. We really hope to have the privilege of be... More 

Memphis
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We came here three years ago and absolutely loved the place. We didn't feel quite as strongly about it this time. One had nothing to do with the hotel. It is hot and HUMID in Mexico in June. Only the rooms have AC and all of the common areas are open air. The heat was oppressive to us. The positives:... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. PDD1216, We really appreciate you detail comments, all the opinions from our guest are really value for us cause these tell us the thing that we are doing right, wrong and of course the way we can improve it. Of course we will share all your comments with the entire staff. We would like to express our most... More 

Rochester, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I went to the Gran Porto Real for the 6th consecutive year 2015 in March.Fantastic trip>Staff was great,meals and drinks super.We were selected to experience the special private dining with four other couples .The menu was exquisite and a real gourmet delight.Under the new leadership of Mr Branagan ,the staff is refreshing inspired by him.There have been... More 

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Gregory and Ms. Denise, We would like to thank you for taking the time to share all these amazing impressions with us and all the readers of TripAdvisor. I will pass your lovely comments to all the people that made your vacations unforgettable. See you very soon! Cordially, Edwin Barragán General Manager Hotel Gran Porto More 

Hotel Review Summarization

What travelers say

  • Very good(31)
  • Italian restaurant(31)
  • Great time(23)
  • Pool area(20)
  • Ocean front(17)
  • Junior suite(16)
  • Lobby bar(16)
  • Entertainment staff(12)
  • Room service(9)
  • Special thanks(7)
Questions? Get answers from hotel staff and past guests. Ask a question

3,870 photos of this hotel

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Dining (237)
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Hotel & grounds (651)
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Pool/beach area (695)
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Room/suite (364)
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Bathroom (43)
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View from room (161)
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Business center/function rooms (30)
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Family/play areas (30)
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Videos (3)
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Other (1094)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (67)
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Beach (22)
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Grand Walkout Suite (53)
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Jacuzzi Terrace (12)
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Junior Suite Ocean View (61)
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Master Suite (Honeymoon Decoration) (60)
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Pool (39)
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Restaurants and Bars (97)
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Sushibar Pool (4)
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The Hotel (61)

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Hotel & grounds (9)
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Room/suite (16)
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Dining (8)
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Family/play areas (4)
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Pool/beach area (6)
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Business center/function rooms (2)
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Other (41)
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