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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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83%
Ranked #57 of 199 hotels in Playa del Carmen
A recent review
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5,059 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (860)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Wow! I had such a great time on my trip. I spent a week with my family at the grand Porto real. It was the best trip of my life. The sports and entertainment made sure I always had something to do. Omar, Arturo, Jesus, Cris, josue, Eric, and verlain are the best and are so much fun. Great music... More

Was this review helpful? Yes
Dighton, Kansas
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel was nice and clean. Food was ok but I've had better. The beach was a big disappointment. Sand bags were falling apart and were hard to walk on and through. The swimming area was awful. Fishing boats lined the shores. Very very rocky. It was alittle easier to walk if you had some kind of water shoes on,... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. rher Please rest assured that we will share your valuable feedback with our team for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran... More

Spring
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As members of realclub, we have enjoyed our stays at this hotel, with our children and grandchildren, also at the Royal by ourselves. However, we have tried to get a refund for a cancellation, since June 8. We are still told that it is in process..that is unsatisfactory. The club also requests that we pay often a year in advance,... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. skipnmichele Accept our most sincere apologies for the inconvenient , please feel free to contact me directly to review your case. (gpragerencia@realresorts.com), It will be a pleasure to assist you. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

Hobbs, New Mexico
1 review
2 of 5 stars Reviewed 3 days ago NEW

Do not book here if you want a nice beachfront to walk out on. We were very disappointed in the beach that is very rocky, eroded, and the water is a brown color. I read several reviews that led me to believe this was a beautiful place to stay with a beautiful sandy beach. If you want to go to... More

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Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mrs. Jena C Thanks for comments. Hotel Gran Porto Real & SPA More

Fort Smith, Arkansas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at the Gran Porto Real twice.The rooms are nice and clean. I would've given this resort and excellent score if it wasn't for the beach. The nicest part of the beach has fishing boats docked. The part of the beach that is left for the guests has sand bags, and is very rocky in the water. My family... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mrs. Christie P Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

Crystal City, Missouri
1 review
2 of 5 stars Reviewed 4 days ago NEW

We've taken a few days to contemplate where to start, the more time we have had to reflect back on our honeymoon/vacation the more we realized just how truly disappointed we are. Keep in mind, we spent nearly $8000 for this trip! Although early, both the arrival and departing flights, including transfers at both St. Louis and Cancun Airports were... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jason E Thanks for your comments. Good luck on your future trips. Hotel Gran Porto Real & SPA More

allentown
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My 18 year old daughter and I just returned yesterday from a 5 day vacation at the Gran Porto Real Playa del Carmen. The location of GPR, just steps off of Playa del Carmen's 5th Avenue, is perfect for those who are looking for the benefits of an all inclusive resort, but who still wish to experience the nightlife, shopping... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. xanderAllentown It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We certainly hope to able to welcoming you back soon and wend you our warmest regards. Sincerely, Edwin Barragán General... More

Bloomington, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We loved staying at this Resort! Very friendly people. The only thing we were disappointed with was that the beach. It wasn't very good, so we walked to the public beach. They greeted us with a glass of champagne Would stay again.

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Missy B Thank you very much for your kind comments. We are glad to hear that you enjoyed your stay. We are looking to pamper you soon in your second home, GRAN PORTO REAL Playa del Carmen! Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

Charleston, South Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful family vacation at Grand Porto. It was a return trip after a family reunion in 2013. Pablo and Jose spoiled us with poolside drinks. The staff are very hospitable, from housekeeping to concierge, everyone makes eye contact, says "hola" and smiles. The grounds are excellently maintained. The activities directors do a great job in planning events that... More

Was this review helpful? Yes
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Stephanie B Thank you for staying with us. We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacations unforgettable. As you will know, at “GRAN PORTO REAL Playa del Carmen” our mission is to... More

Edmond, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and 5 children stayed at the resort in July 2014. We had a fabulous time. It was our 3rd time at this hotel. I would like to give special recognition to Daniel and Sarain, who made Mayan coffee at Maria's during the week. It was delicious!

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. lesl m Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. We sincerely hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Sincerely, Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

2,808 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Top resorts Hotel in Playa del Carmen #33 Spa Hotel in Playa del Carmen #39 On the Beach Hotel in Playa del Carmen #59 Family Hotel in Playa del Carmen #60 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
287

Questions & Answers

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