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All 199 Playa del Carmen hotels

Gran Porto Real Resort and Spa

3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico
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83%
Ranked #58 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Missy B Bloomington, Illinois
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5,050 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (859)
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English first
Bloomington, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We loved staying at this Resort! Very friendly people. The only thing we were disappointed with was that the beach. It wasn't very good, so we walked to the public beach. They greeted us with a glass of champagne Would stay again.

Was this review helpful? Yes
Charleston, South Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

Had a wonderful family vacation at Grand Porto. It was a return trip after a family reunion in 2013. Pablo and Jose spoiled us with poolside drinks. The staff are very hospitable, from housekeeping to concierge, everyone makes eye contact, says "hola" and smiles. The grounds are excellently maintained. The activities directors do a great job in planning events that... More

Was this review helpful? Yes
Edmond, Oklahoma
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and 5 children stayed at the resort in July 2014. We had a fabulous time. It was our 3rd time at this hotel. I would like to give special recognition to Daniel and Sarain, who made Mayan coffee at Maria's during the week. It was delicious!

Was this review helpful? Yes 1
Roanoke, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our family of five vacationed at Gran Porto Real July 8-13 and we all had a great time. The food was good, the hotel was clean and most of the service was outstanding. We would definitely go back. I’ve listed some of the Cons, Pros and the Absolutely Negative points below. The Cons: It started out a bit rocky with... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. LisaJ_TX It is our true pleasure to read that you truly enjoyed our beautiful resort. Thank you in particular for mentioning the attentiveness of our staff as they are our key factor in creating a most memorable experience. We want to let you know that the comments and observations we receive from our guests are always taken very... More

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We scheduled a week long family trip to Gran Porto Real. We ended up cutting our stay short due to our frustrations at the resort. The Gran is no place for beach goers, the beach was totally eroded and there were sand bags throughout making the beach look even worse. In order to get some beach time in we had... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. ccmama24 We would like to apologize for the inconvenience and in general for all the situations occurred during your stay that avoid you to fully enjoyed your holidays with us. We would like to mention the construction you mentioned is not part of our beautiful property We will be delighted to host you once more and exceed you... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great resort! Good sport and entertainment staff With King Arturo Verlain Jesus omar Erik josue eliseo David Jesus, that makes the hotel more Active and they make it easy to get to know other people and get people together, they're always in a good mood and always ready for a challenge, the all inclusive makes everything easy and fast, as... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Ms. Maddiemee Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. Thank you for taking the time and hopefully your travels will soon bring you back to Gran Porto... More

Benicia, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I just returned from a family vacation at Gran Porto Real in Playa Del Carmen. I had a wonderful time. I have stayed in Cancun a few times and this was my first in Playa Del Carmen. I will be coming back for sure. This resort was extremely clean, and not over occupied. I vacationed from July 14th - 20th.... More

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. regmilliot Thank you very much for your recent visit to GRAN PORTO REAL Playa del Carmen and we really appreciate you have taken the time to share your impressions We want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right,... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We spend one week at gran Porto real and was amazing doing activities with the sport and entertainment staff. Arturo Erick Omar Verlaine Jesus Chris and the djs Eliseo Jesus and David with nice music at the beach in the white party. We really enjoy it this time in Mexico. We come back next year.

Was this review helpful? Yes 1
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Jscgweis Thank you for your positive Comments about your stay, especially about the food. We have passed your feedback to the whole team, as it is highly motivating to all of us. Hoping to be seeing you back at Gran Porto Real Edwin Barragán General Manager Hotel Gran Porto Real & SPA More

Chino, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from an 8 day stay at the Gran Porto Real and couldnt be more pleased with the Hotel, food and the SERVICE! My wife, two daughters and additional family (total party of 10) spent the week in Playa del Carmen and LOVED the Gran Porto Real. I would not consider myself a "world traveler" by any means,... More

Was this review helpful? Yes 4
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. jimp634 Thank you for your wonderful comments about our facilities and the service and recognition by our people. It is indeed our most important mission to create lasting memories and feedback like yours is truly encouraging for all of us. We have passed on your comments to all the staff members that you mention, who were very happy... More

Westchester County, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was amazing. The staff were very nice and polite. Eric, Verlin, cristobal, Omar, and arturo made our stay that much better. The bike ride into town, the mini soccer match, and the water aerobics was an awesome touch to the all the inclusive. Cant wait to go back!! Marvin in the opened dining room got me some guavas... More

Was this review helpful? Yes 2
Edwin B, Gerente at Gran Porto Real Resort and Spa, responded to this review

Dear Mr. Urane R On behalf of Gran Porto Real Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our services and staff. It is our biggest joy knowing that we exceeded... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Italian restaurant(55)
  • Great time(37)
  • Lobby bar(32)
  • Pool area(31)
  • Ocean front(30)
  • Junior suite(29)
  • Entertainment staff(18)
  • So friendly(18)
  • Kid Club(15)

Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Top resorts Hotel in Playa del Carmen #32 Spa Hotel in Playa del Carmen #39 On the Beach Hotel in Playa del Carmen #59 Family Hotel in Playa del Carmen #60 Romantic Hotel in Playa del Carmen
Hotel Class
Number of rooms
287

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