April,2013 From check-in to check-out, my friends and I were treated like "royalty.“ Tommaso Nieli / Guest Service/- provided outstanding service. We stay in Royal Elite Haciendas. Georgina Ramirez /Reservations Supervisor/ did a great job of booking - all as promised. We look forward to renewing our friendships with these wonderful people! Amazing resort! So much to see and do.We... More

My Girlfriend and I origianally had reservations at the Grand Oasis Tulum (Don't every stay their see review titled **must read must read** around april 14th.) Grand Oasis Lost our reservation along with about 4 other couples who booked through different travel agencies. just while we were trying to check in. Bookit.com whom we have used for the past 4... More

We went as a family of 12 for the Christmas break. The resort is very clean, well maintained and beautiful. The beach was great and you could walk for miles either way on the sand. The water was beautiful and fun to play around in the waves-didn't see any seaweed so perhaps it was regularly cleaned off the beach area.... More

I visited Sandos Playacar with my adult daughter for 9 days in early March 2013. To say the least, we enjoyed every moment of our stay. Adjacent Playa del Carmen was a short bike ride away (bikes are offered by the hotel), Cozumel is an hour by boat, and the Mayan ruins of Tulum and Coba are nearby as well,... More

This was our first trip to Sandos Riviera Beach Resort and Spa, it was also our first family vacation outside of Disney. My wife and I have traveled all over Mexico and other islands prior to children. We arrived at the Cancun airport a little late, the flight was delayed due to de-iceing. We got through immigration with out any... More

The resort was beautiful. We were received immediately and gracefully. It hosts an amazing beach that was well maintained. The attendants in the hotel, in the restaurants, and on the beach were attentive and very accommodating. The rooms were clean and cared for daily. I felt very happy with my resort selection. The only poor aspects of the hotel was... More

We paid the extra for the adult only experience this has been disappointing to say the least. Private pool area good . breakfasts lunch in exclusive area good.rooms good . Beach nice but children everywhere supposed to be for adults only but shrieking children. Not what we came for. Extremely annoyed to find no exclusive area for adults in the... More

Love love loved it. Gold wrist band with Adults only pool and private little lounge area that had premium liquor, free internet, even a big screen was the best thing ever. Went there every day or night to visit the helpful bartender to get a little snack, check emails quickly, grab a drink to go. Excellent set up with The... More

Upon our arrival at Sandos Riviera on December 5, 2012 - December 11, 2012, we were greeted with a drink at the check-in. After check in, we were told that a staff member will tell us more about our stay, this is false!!!! This is a way to get you to agree to come to a 'Welcome' Breakfast the next... More