We stayed at Pelicano Inn for 14 days in february. Cheapest hotel in catalog, but the only available. Simple rooms, hard bed, but clean, towels and bed changed every day. Staff were nice. Situated right on the beach. Best vacation for the money ever. We'll be back!! more

Before I left I read the other reviews and prepaired for the worst. However, I was pleasantly surprised. The location of Pelicano Inn cannot be beat. It's absolutely perfect. The staff is great, very friendly with a lot of smiles. Luis at the reseption is awesome. He is so friendly and has a great sence of humor. Had many laughs... more

A friend and i stayed here for 6 nights and were very happy with our stay. Yes, the beds are uncomfortable (pretty hard) but the location can't be beat and the staff is incredible. Luis was friendlier and more helpful than the concierge or manager at any other hotel I've ever stayed and the crew that works at the resto/bar... more

We booked the Pelicano Inn about Bestday.com at the Cancun airport. We paid nearly 80$ per night. Therefor we got free internet access and this is the only positive about the room we got. The room is the ugliest room i ever saw. There is mold everywhere and a really badly smell. The water pipes are in a really bad... more

We are two seniors who have spent holidays a number of times in Playa del Carmen since 1989, as well as in other parts of Mexico. We always stay at small Mexican hotels. We go on holiday to get away from our over-regulated home country. We like having to improvise. We like being in a place where not everyone speaks... more

I must unfortunately concur with the other reviews. Even though I used this site to review the hotel prior to going, we tried to keep a good attitude and hoped for the best when booking here. We have been at the Pelicano three , now four times since 1995. The first time included a free buffet breakfast, new towels each... more

Staff definitely apathetic. They have forgotten that they are in the service industry and at the very least could be courteous. Most services are extra so you would expect them to give you their best to make more money (revenue and tips) but they just don't seem to care. Beach towels were not available during our three day stay (at... more

We have just returned from our third stay at the Pelicano in the past four years. We have never had high expectations of pampering or luxury accomodations and have always enjoyed our stay. The location and the cost can't be beat. The staff unfortunately are the problem. The manager, Mario, seems to be the only one who speaks any english... more

We stayed at Pelicano Inn for the new year because all the nice hotels around town had minimum stay policy. This was the only hotel available for us near the beach, so we picked it up without much expectation. However, Pelicano Inn was the worst hotel we ever stayed in all over the world. I cannot complain about aged building... more