We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.0 of 5 Hotel   |   Av 20 entre 25 y 30 | Col. Gonzalo Guerrero, Playa del Carmen 77099, Mexico
Hotel amenities
Hotel Plaza Playa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hotel Plaza Playa to your Saves list
Ranked #52 of 200 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed 3 weeks ago
Wendy M Rochester, New York
Write a Review

205 reviews from our community

Traveler rating
    96
    86
    19
    3
    1
See reviews for
47
90
15
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (47)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (49)
All months
Rochester, New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My flight happened to be delayed by 8 hours so didn't arrive until about 10pm on New Years Eve. It was odd because the transportation company I used as a shuttle seemed to have no idea where it was. When I arrived there was a woman at the desk who spoke no English who just handed me a key and... More 

Was this review helpful? Yes 1
Fort Smith, Arkansas, United States
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was a place to sleep, but not much more!! We liked that it was centrally located to what we were doing in Mexico. The air conditioner made a lot of noise, but at least it had one!! we would stay again because it was cheap and close!!

Was this review helpful? Yes
Split, Croatia
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 29, 2014

Simple hotel, 5-10 minute easy walk from 5Ave. Good value for money in Playa del Carmen. Wifi is good but only in public area. Staff at reception is very friendly. Rooms clean, with big beds. Breakfast was good with few options. There is also a big supermarket near hotel and some good restaurant.

Was this review helpful? Yes 2
HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review
Google Translation

Agradecemos se haya tomado un tiempo para enviarnos sus comentarios, esperamos poder servirles en un futuro próximo. Saludos de todo... More 

2 reviews
5 of 5 stars Reviewed November 19, 2014 via mobile

We stayed in October/November. Hotel was about 5min by taxi from ADO station ($50) and around 10min walk to the beach and 5th avenue. Rooms were very clean with good air condition. Staff was extremely helpful, especially the owners(always at the breakfast) and even surprised me with bottle if tequilla in our room for my birthday. All English speakers. Breakfast... More 

Was this review helpful? Yes
HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you so much for taking the time to write a review from us. We hope to see you back soon!!! Best regards from the entire staff of the Plaza Playa.... More 

Rio de Janeiro, RJ
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 29, 2014

it´s a new building, with large rooms and bathrooms. The room was always cleaned and the staff was always helpful. Breakfast is served in a tiny shop under the hotel, and is quiate fair: scrambled eggs, coffe and milk, sausages, breads and fruits. It doesn´t have the Mexican breakfast extravaganza - which is a good deal for foreign tourists who... More 

Was this review helpful? Yes 2
HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for your comments, we hope to see you back soon!!!!!! Best regards from the entire Plaza Playa staff!!! More 

Israel
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 21, 2014

The hotel doors are not sealed and therefore we heard noise all the time. The sheets were stained and there was no wifi in the room, only in the recepcion. Poor hotel, far from the center and the people in the reception did not speak English. Avarage breakfast ...

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 5, 2014 via mobile

We chose Plaza Playa as our final place to stay during our one month backpacking trip through Mexico and liked it so much we prolonged our stay twice. Next to the perfect cleanliness (the maids observably cleaned every inch of the room every day), the included breakfast and the calm area it was the large and modern rooms that made... More 

Was this review helpful? Yes
HotelPlazaPlaya01, Web Relations at Hotel Plaza Playa, responded to this review

Thank you so much for all your comments, we are very pleased with them and we hope to see you back soon!!!! More 

Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 2, 2014

In Playa you need a clean place to sleep, bath and get out to the beach, no need for extravagant amenities. This hotel is in a new building, has large rooms and A/C, cable TV, a minifridge, very clean bathroom with very hot and cold water, and good pressure. What else you can ask? In my case I choose it... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2014

Just over 5 minutes walk from the main tourist drag of Playa del Carmen, Hotel Plaza Playa is a modest, well-appointed, friendly and completely unpretentious hotel. There is no beach or pool, but the rooms are quiet and comfortable and the included breakfast is authentic, varied and surprisingly good. The staff were very helpful and when the aircon in our... More 

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 17, 2014

Good location within walking distance to beach & many eateries. Staff is helpful especially Fabiola. Room is spacious, clean & tastefully decorated. Breakfast & car park within private compound is provided. Free wifi but poor connectivity. Pillows are very thin & uncomfortable. Room is also noisy. Stayed 3 nights & was woken up by loud booming noise outside hotel every... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Plaza Playa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Plaza Playa

Address: Av 20 entre 25 y 30 | Col. Gonzalo Guerrero, Playa del Carmen 77099, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Playa 3*
Number of rooms: 34
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Despegar.com, Hotels.com, Travelocity, HostelWorld, Odigeo and Tingo so you can book your Hotel Plaza Playa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Plaza Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#9 Best Value Hotel in Playa del Carmen

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (55)
Viewed
Room/suite (29)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay