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Hotel Plaza Playa

Travelers' Choice award winner
Av 20 entre 25 y 30 | Col. Gonzalo Guerrero, Playa del Carmen 77099, Mexico
Hotel amenities
Hotel Plaza Playa
Best prices for: 1 room 1 guest
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Ranked #63 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 2 weeks ago
Veronica_januzzi
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247 reviews from our community

Traveler rating
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    111
    23
    4
    1
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55
117
16
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

When we first arrived it seems like we were in the hood , upon exploring we realized the neighborhood was not as bad as we thought it was. My husband and I felt very save walking even late at night . The hotel was very clean(brand new building) , the staff was very friendly and the breakfast was great. Make... More 

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New York City, New York
Top Contributor
64 reviews 64 reviews
44 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are simple, but clean. Pay the extra dollar for the breakfast, it's great Staff is friendly 5 minute walk to main strip on 5th ave We stayed for a quick night on the way to Tulum, and it worked out great.

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for taking the time to write a review for us, we are very happy to know that you enjoyed your stay with us, and we hope to see you back soon, and this time for more days. More 

Southington, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I booked this hotel for two nights, and added two more, since we liked it so much. We booked a basic room, since we were out sightseeing most of the day. If you are used to hair dryers, irons,etc., this hotel is not for you. But if you want a clean, quiet place to stay, with an... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you so much for your review!!! We are very pleased that you liked us so much!!! And we hope to see you back soon.... by the way, if you want a hairdryer, an iron, a coffee machine or a microwave, we do have available at the front desk for your convenience. Maybe we should put a little note on... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Excellent rates and outstanding service, the personal is very attentive, always willing to help with recommendations on what to visit, when, they gave us lots of free water bottles (tap water is not potable in this area, and they made sure to leave plenty of water bottles for us in the room and at reception), the rooms were clean, well... More 

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Budapest, Hungary
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 31, 2015

We are a young couple and stayed approximatelly a week in this hotel. The location is not bad, you have to take a some minutes walk till the 5th Avanue, and 10-15 minutes to the beach. The rooms are clean, not noisy, but all together simple. The breakfast is really slight, but you can not begin the day hungry... Some... More 

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London, United Kingdom
Top Contributor
74 reviews 74 reviews
54 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 15, 2015

We spent the first 2 nights of our trip to Central America here and we were very pleased with it. We arrived quite late but received a friendly welcome. The room we were given was a very large corner room with a sitting area - I think we had probably been upgraded. There was a nice bathroom, a fridge, a... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for writting your review about us, we are very happy that you enjoyed your stay at Hotel Plaza Playa, and hope to see you back soon!!!! More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a perfect hotel for a quick stop in Playa Del Carmen. The room was big, clean. The bathroom was big as well. Breakfast was fantastic with fruit, toast, cereal, yogurt etc. That secure parking next to the hotel. This was a fantastic hotel for the price, close to everything, clean huh great service.

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you so much for your nice comments. We are very pleased that you enjoyed your stay with us and hope to see you back soon!! Regards from everyone here!!! More 

Porto Alegre, RS
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 17, 2015

The hotel is very clean, staff is extremelly helpful and friendly and rooms are spacious and well kept. The location is very convenient, only 3-4 blocks from 5th Ave, 1 block to a major supermarket and easy to drive out to the highway if you have a rental car. They have a gated parking lot as well. Good wifi internet... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you very much for taking the time to write a review about us... we are glad you enjoyed your stay with us, and hope to see you back soon. Receive a warm salute from the entire staff of the Plaza Playa Hotel. More 

2 reviews
4 of 5 stars Reviewed February 11, 2015

Is there anyway to contact Tripadvisor? I submitted a review of a condo a week ago and it is still not posted. I would like some explaination?? I did stay at this hotel and it was good for an overnighter before I went to our condo booking. But I did a review of the condo, which was nice in itself,... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for taking the time to write a review. I dont have any information on how you can contact Trip Advisor to see what happened with your review of the condo you stayed after us. On the bottom of their site, there is a ling that says "Help Center", you can find some information there. We hope to see... More 

Rochester, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 6, 2015

My flight happened to be delayed by 8 hours so didn't arrive until about 10pm on New Years Eve. It was odd because the transportation company I used as a shuttle seemed to have no idea where it was. When I arrived there was a woman at the desk who spoke no English who just handed me a key and... More 

Was this review helpful? Yes 1
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