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Hotel Plaza Playa

Travelers' Choice award winner
Av 20 entre 25 y 30 | Col. Gonzalo Guerrero, Playa del Carmen 77099, Mexico
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Hotel Plaza Playa
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Ranked #63 of 201 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 3 days ago
Melanie G
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264 Reviews from our TripAdvisor Community

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Traveler rating
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    118
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57
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We came to this hotel early November. It is a couple blocks away from 5th avenue (which is great because you don't get all the noise from all the clubs and bars) and a couple of blocks away from the beach. The staff was very friendly throughout our stay. When we arrived our room wasn't ready so they upgrade us... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

We are about to check out after a week at this hotel. We have really enjoyed our stay. The family here is all very helpful and accommodating. The hotel is very clean and we'll kept. The location is good, just a short walk to 5th, yet also near the markets. The continental breakfast has been delicious everyday. We really have... More 

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London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything was excellent! The room, the quiet street, the lovely and generous breakfast and the best was the staff who was always happy to assist any request. This place is a real gem. We just loved it!

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel for just one night, but chose it again for our other 5 nights at Playa. Didn't find other hotels at this price range that were so cost effective. The room was very nice and clean, breakfast was really satisfying for just 10 USD. Much better choice than staying on the 5th avenue and paying twice... More 

Was this review helpful? Yes 1
HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you so much for writting your comments. We are vry happy that you enjoyed your stay with us, and hope to see you back soon. Regards!!! More 

Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed May 7, 2015 via mobile

When we first arrived it seems like we were in the hood , upon exploring we realized the neighborhood was not as bad as we thought it was. My husband and I felt very save walking even late at night . The hotel was very clean(brand new building) , the staff was very friendly and the breakfast was great. Make... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review
Google Translation

Muchas gracias por sus comentarios, nos complace haber cubierto sus expectativas, y esperamos de verdad poder tenerles de vuelta pronto.... More 

New York City, New York
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 5, 2015

Rooms are simple, but clean. Pay the extra dollar for the breakfast, it's great Staff is friendly 5 minute walk to main strip on 5th ave We stayed for a quick night on the way to Tulum, and it worked out great.

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for taking the time to write a review for us, we are very happy to know that you enjoyed your stay with us, and we hope to see you back soon, and this time for more days. More 

Southington, Connecticut
1 review
5 of 5 stars Reviewed May 2, 2015

My husband and I booked this hotel for two nights, and added two more, since we liked it so much. We booked a basic room, since we were out sightseeing most of the day. If you are used to hair dryers, irons,etc., this hotel is not for you. But if you want a clean, quiet place to stay, with an... More 

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HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you so much for your review!!! We are very pleased that you liked us so much!!! And we hope to see you back soon.... by the way, if you want a hairdryer, an iron, a coffee machine or a microwave, we do have available at the front desk for your convenience. Maybe we should put a little note on... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 5, 2015

Excellent rates and outstanding service, the personal is very attentive, always willing to help with recommendations on what to visit, when, they gave us lots of free water bottles (tap water is not potable in this area, and they made sure to leave plenty of water bottles for us in the room and at reception), the rooms were clean, well... More 

Was this review helpful? Yes 1
Budapest, Hungary
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 31, 2015

We are a young couple and stayed approximatelly a week in this hotel. The location is not bad, you have to take a some minutes walk till the 5th Avanue, and 10-15 minutes to the beach. The rooms are clean, not noisy, but all together simple. The breakfast is really slight, but you can not begin the day hungry... Some... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
74 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed March 15, 2015

We spent the first 2 nights of our trip to Central America here and we were very pleased with it. We arrived quite late but received a friendly welcome. The room we were given was a very large corner room with a sitting area - I think we had probably been upgraded. There was a nice bathroom, a fridge, a... More 

Was this review helpful? Yes 1
HotelPlazaPlaya01, Web relations at Hotel Plaza Playa, responded to this review

Thank you for writting your review about us, we are very happy that you enjoyed your stay at Hotel Plaza Playa, and hope to see you back soon!!!! More 

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