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Hotel Plaza by Phocea

calle 10 entre 1era y quinta, Playa del Carmen 77710, Mexico
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Hotel Plaza by Phocea
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100 Reviews from our TripAdvisor Community

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Lewis Center, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights. It was nice, but it is a budget type hotel, so don't look for tons of amenities. We were there to dive, so we weren't looking for the $200-$400 a night resorts. The Hotel Plaza is owned by Phocea Mexico, the Dive Shop we were diving with for the week, so it made it... More 

Helpful?
Thank Chris C
Bogota, Colombia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We arrived and it seemed OK, until we saw some stains on the walls. The room was fine, but they only gave us two towels instead of four. When we asked for the other two they said the hotel was fully booked thus there were no more towels. For us the noise we complain about doesn't come from the night... More 

Helpful?
Thank Erin R
Santiago, Chile
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

We stayed here while diving with Phocea Mexico. It was booked through the dive shop and paid for at the same time as we paid for the dives (at the end). The room was clean, the bed was comfortable, and they provided an eggs and toast breakfast that was always ready in time to make our morning dives (although never... More 

Helpful?
1 Thank FrequentIndia
A TripAdvisor Member
1 of 5 stars Reviewed January 2, 2015 via mobile

We paid 804 USD via Expedia to stay here. When we arrived they told us they had no rooms and were not able to check Expedia to help us. Expedia happily organised a refund but the blame clearly lies with the hotel. The same thing happened to another couple the same day. In fairness, the girl at the counter helped... More 

Helpful?
Thank A TripAdvisor Member
liverpool
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 9, 2014

We initially booked to stay here for 3 nights but enjoyed it so much we stayed an extra 3. The room was spacious, the setting perfect, a short trot to the beach and the shops restaurants and bars also really close. The staff were helpful and really nice. We would definitely stay here again.

Helpful?
2 Thank nancy14330
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed February 26, 2014 via mobile

If you are looking for a place to sleep with out much comfort this place would be fine. There is nothing special about the hotel, it is just convenient t to the dive shop and the beach. However, staff are friendly and it is in a convenient location.

Helpful?
Thank Tony F
PlazaPhocea, Gerente at Hotel Plaza by Phocea, responded to this review

Thanks for your comment, it helps us improve our services. Sure it is not a luxury hotel but we try to do the best in order to satisfy our clients. I am glad you appreciated it. See you soon ! More 

Gothenburg, Sweden
Level Contributor
4 reviews
4 of 5 stars Reviewed February 4, 2014

Stayed here for 17 nights. It's a nice basic hotel, if you look at the price/quality-ratio for the location. Very close to the beach, nightclubs, restaurants and the big 5th Avenue. Bright and clean room, with basic equipment (AC, roof-fan, fridge, lcd-tv with cable, and a safe). But I didn't feel insecure there, even left the balcony door open a... More 

Review collected in partnership with this hotel

Helpful?
Thank N_Sageland
PlazaPhocea, Gerente at Hotel Plaza by Phocea, responded to this review

Mr Sageland thank you so much for your coments about the Hotel. We are glad you spend a nice stay with us. Regarding the noise we do our best to eliminate the problem. Thanks again. See you soon! More 

London, United Kingdom
1 review
5 of 5 stars Reviewed January 22, 2014 via mobile

We stayed just over a week in this hotel for Christmas and New Year and although it is a simple hotel the atmosphere created by the staff was simply fantastic! There was a little bit of noise due to some renovations but will be exciting to see it all done up in our next diving trip to playa del Carmen!... More 

Helpful?
Thank Anthonylancaster
PlazaPhocea, Gerente at Hotel Plaza by Phocea, responded to this review

Thanks Anthony for this great opinion. We are happy you spend a nice stay with us. We hope to see you again very quickly. Renovations are not finished, we are always improving our services and equipments so that our clients spend the most enjoyable stay. See you soon at the Hotel Plaza by Phocea! More 

Guadeloupe
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed January 14, 2014

We picked this hotel because of the positive reviews of Phocea dive centre and it being right across makes it really convenient for my husband who is a dive enthusiaste.On arriving after a long day of travel around 7pm, no smiles at reception and were asked to pay the total booking of 3 days upfront in only cash . Felt... More 

Helpful?
1 Thank Bambou971
PlazaPhocea, Gerente at Hotel Plaza by Phocea, responded to this review

Thanks for sharing your experience, it is important for us. I am so sorry about what happened during your stay, it is unusual. My priority is to deal with these problems so that this situation does not happen again. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed July 20, 2013

A really nice hotel with a good price-quality ratio, well situated, between the beach and the 5th with shops and restaurants. Our room was quite large, with 2 double beds, TV, A/C, fridge. It is a friendly hotel, no luxury, just simplicity. The most important : our room was really clean, every day. For divers, there is a dive center... More 

Helpful?
Thank Lisa r
PlazaPhocea, Gérant at Hotel Plaza by Phocea, responded to this review

Hola Lisa, Thanks a lot, we are happy you spend a good stay with us. See you soon ! More 

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