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All 199 Playa del Carmen hotels

Reina Roja Hotel

3.5 of 5 Hotel   |   Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
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Ranked #101 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed 1 week ago
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272 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

KESHI is just great proffessinal advaiser for spend the best valuable time. His recomandations was perfect and eccellence. I am so happy that l left all my freind recomandation and qet kashi, because l anjoy every moment. He recomanded on a great and butifull places and very good and cheap restorant.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2014

Hi ! Let me tell something about this place where I stayed for two days. Location is good, it close for the 5th Ave. Overall service is good, GREAT breakfast!! My room was awsome. There weren't noisy and drunk people staying in. The rooftop has a pool, great view to get some drinks!!

Was this review helpful? Yes 1
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 19, 2014

We stayed at this hotel from 04/09/14 till 04/14/14. The first few days we didn't allow anybody to enter the room because we read in TripAdvisor that they had stolen at this hotel recently. On 04/11 we tried to open the safety box and we couldn't so someone from security came to open it for us. I counted how much... More

Was this review helpful? Yes 8
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2014

I don't know why so many reviewers speak about bad service… I found EVERY SINGLE PERSON in the hotel were nice and went well out of their way to assist us as guests. Granted, we were not being loud, drunk and obnoxious idiots like so many other guests so that might've helped… The hotel is perfectly located, the rooms were... More

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 25, 2014

This hotel has a fun decor and the location is very convenient. The breakfast at the hotel was pretty plain and not interesting...the worst part was we could not bring in our friends to our room at night for drinks since they assumed that our friends would stay over and that would require extra charge...very disappointed....there are much better hotels... More

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3 reviews 3 reviews
4 of 5 stars Reviewed March 23, 2014

We stayed here for five days and loved the welcoming of the team at the reception and they were so helpful. The rooms are spacious with confi beds and nice bathroom. Can be a bit noisy because of location but you can ask for a room at the back( we had to change room as those facing the main street... More

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New York City, New York
Top Contributor
56 reviews 56 reviews
50 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed March 16, 2014

I booked this hotel because we got such a fantastic rate on Expedia for a last minute trip from NYC. Yes, we were just there for the holidays but the pesky polar vortex was not going away and I had to thaw my insides for a few days. I knew what to expect as I had walked by this red... More

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ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear Roxxygirl, Thank you for such a complete feedback about our hotel, in Reina Roja we work hard to exceed your expectations, first of all, our staff work together to keep the concept and the style as something unique and chic. Second of all we want to apologize because we didn’t have the room facilities you were looking for, by... More

London, United Kingdom
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

Friendly staff, comfy beds, nice bathroom products, fun decor, a great location and great food! I really liked this hotel and would recommend it to any couple of group or friends staying in Playa del Carmen.

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear Jennyelise We love to hear you had a pleasant stay and enjoyed our perfect location next to the 5th avenue. Thank you for your excellent feedback and be sure we will be more than glad to host your next visit to Playa del Carmen. Sincerely, Nimbe Velazquez Sales and Reservations Manager More

New York City, New York
Top Contributor
55 reviews 55 reviews
34 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed March 6, 2014

All guests have to wear a tacky neon-yellow plastic wristband throughout their stay. I found that mildly insulting. It's not like this is an all-drinks-included resort that needs to separate customers from not. I'm deducting one point for this. The wifi works, the breakfast tasty, and parking is free. The decor is very unique and fun, but some light fixtures... More

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear BlueWhirl In Reina Roja Hotel We are very committed to assist our Guests with an exceptional service. Reports like yours are necessary to improve and maintain our standards. We want to express our apologies if your expectations were not well fulfilled in this occasion. As right now we are remodeling partially the hotel we extend you a kindly invitation... More

Edmonton, Canada
16 reviews 16 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 27, 2014

Hotel was quirky and fun. As a 27 year old couple with no kids it was perfect. fun and eclectic hotel. NOT FAMILY FRIENDLY bed was nice, room was clean and large. nice balcony, staff was helpful and friendly would definitely recommend to young couples, rooftop pool is awesome the shower was impossible to maintain temperature (only negative)

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear matt s We are very pleased to read you enjoyed you stay in Reina Roja Hotel as you said our hotel is directed to couples who are looking for a vacation away from the city. Reina Roja hotel´s mission is to make you feel comfortable like if you were at home. Please receive our apologies about the problems you... More

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Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
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Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

114 photos of this hotel

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Family/play areas (10)
Dining (10)
Room/suite (18)
Hotel & grounds (25)
Bathroom (4)
Pool/beach area (2)
Videos (1)
Other (27)

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All management photos (18)
Pool/beach area (1)
Hotel & grounds (5)
Room/suite (8)
View from room (1)
Other (3)
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Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#88 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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