We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Reina Roja Hotel

3.5 of 5 Hotel   |   Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Reina Roja Hotel to your Saves list
Reina Roja Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #105 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars Reviewed May 25, 2014
Juan F
  • Overview
  • Reviews (257)
  • Photos (112)
  • Amenities
  • Q&A
  • Room tips (21)
  • Location
  • More
Write a Review

257 people have reviewed this hotel

Traveler rating
    112
    86
    25
    20
    14
See reviews for
1
121
11
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed May 25, 2014

Hi ! Let me tell something about this place where I stayed for two days. Location is good, it close for the 5th Ave. Overall service is good, GREAT breakfast!! My room was awsome. There weren't noisy and drunk people staying in. The rooftop has a pool, great view to get some drinks!!

Was this review helpful? Yes 1
NYC
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 19, 2014

We stayed at this hotel from 04/09/14 till 04/14/14. The first few days we didn't allow anybody to enter the room because we read in TripAdvisor that they had stolen at this hotel recently. On 04/11 we tried to open the safety box and we couldn't so someone from security came to open it for us. I counted how much... More

Was this review helpful? Yes 5
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 28, 2014

I don't know why so many reviewers speak about bad service… I found EVERY SINGLE PERSON in the hotel were nice and went well out of their way to assist us as guests. Granted, we were not being loud, drunk and obnoxious idiots like so many other guests so that might've helped… The hotel is perfectly located, the rooms were... More

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 25, 2014

This hotel has a fun decor and the location is very convenient. The breakfast at the hotel was pretty plain and not interesting...the worst part was we could not bring in our friends to our room at night for drinks since they assumed that our friends would stay over and that would require extra charge...very disappointed....there are much better hotels... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 23, 2014

We stayed here for five days and loved the welcoming of the team at the reception and they were so helpful. The rooms are spacious with confi beds and nice bathroom. Can be a bit noisy because of location but you can ask for a room at the back( we had to change room as those facing the main street... More

Was this review helpful? Yes
New York City, New York
Top Contributor
56 reviews 56 reviews
50 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed March 16, 2014

I booked this hotel because we got such a fantastic rate on Expedia for a last minute trip from NYC. Yes, we were just there for the holidays but the pesky polar vortex was not going away and I had to thaw my insides for a few days. I knew what to expect as I had walked by this red... More

Was this review helpful? Yes
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear Roxxygirl, Thank you for such a complete feedback about our hotel, in Reina Roja we work hard to exceed your expectations, first of all, our staff work together to keep the concept and the style as something unique and chic. Second of all we want to apologize because we didn’t have the room facilities you were looking for, by... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2014

Friendly staff, comfy beds, nice bathroom products, fun decor, a great location and great food! I really liked this hotel and would recommend it to any couple of group or friends staying in Playa del Carmen.

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear Jennyelise We love to hear you had a pleasant stay and enjoyed our perfect location next to the 5th avenue. Thank you for your excellent feedback and be sure we will be more than glad to host your next visit to Playa del Carmen. Sincerely, Nimbe Velazquez Sales and Reservations Manager More

New York City, New York
Top Contributor
54 reviews 54 reviews
33 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 6, 2014

All guests have to wear a tacky neon-yellow plastic wristband throughout their stay. I found that mildly insulting. It's not like this is an all-drinks-included resort that needs to separate customers from not. I'm deducting one point for this. The wifi works, the breakfast tasty, and parking is free. The decor is very unique and fun, but some light fixtures... More

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear BlueWhirl In Reina Roja Hotel We are very committed to assist our Guests with an exceptional service. Reports like yours are necessary to improve and maintain our standards. We want to express our apologies if your expectations were not well fulfilled in this occasion. As right now we are remodeling partially the hotel we extend you a kindly invitation... More

Edmonton, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 27, 2014

Hotel was quirky and fun. As a 27 year old couple with no kids it was perfect. fun and eclectic hotel. NOT FAMILY FRIENDLY bed was nice, room was clean and large. nice balcony, staff was helpful and friendly would definitely recommend to young couples, rooftop pool is awesome the shower was impossible to maintain temperature (only negative)

Was this review helpful? Yes 1
ReinaRojaHotel, Gerente at Reina Roja Hotel, responded to this review

Dear matt s We are very pleased to read you enjoyed you stay in Reina Roja Hotel as you said our hotel is directed to couples who are looking for a vacation away from the city. Reina Roja hotel´s mission is to make you feel comfortable like if you were at home. Please receive our apologies about the problems you... More

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2014

This is a fun, modern hotel just off of fifth avenue and the beach. Definitely more suited to the younger crowd, would not recommend for families or older adults. The design is very quirky. It's cool, but very dark. The breakfast was a highlight, huevos rancheros and other larger dishes are included. Comes with coffee, fresh juice, and a great... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Reina Roja Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Reina Roja Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, Tingo, Travelocity, BookingOdigeoWL, Priceline, Agoda and Venere so you can book your Reina Roja Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

112 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (95)
Viewed
Family/play areas (10)
Viewed
Dining (10)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (25)
Viewed
Bathroom (4)
Viewed
Pool/beach area (2)
Viewed
0:40
Videos (1)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (8)
Viewed
View from room (1)
Viewed
Other (3)

Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#88 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 
Number of rooms
63

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer