We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 200 Playa del Carmen hotels

Reina Roja Hotel

3.5 of 5 Hotel   |   Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Hotel amenities
Reina Roja Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Reina Roja Hotel to your Saves list
Ranked #106 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 3 weeks ago
Rubylips_13 Melbourne, Australia
Write a Review

319 reviews from our community

Traveler rating
    141
    103
    34
    21
    20
See reviews for
1
148
15
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (319)
  • Mar-May only
    (83)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (82)
  • Dec-Feb only
    (75)
All months
Astana, Kazakhstan
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It is entirely mystifying how this hotel got a high review rating and why it is a 4 star. In truth, it is awful, horrible, nasty. From the street, it looks like a cool place. Then, you spot the huge advertising board on the side that says: “Come Sleep with Me”. Excuse me? Things get worse as you step inside.... More 

Was this review helpful? Yes 7
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Muchas gracias por el tiempo que ha dedicado en describir el concepto de Reina Roja, esta claro que un hotel... More 

Melbourne, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you walk into the hotel you feel as though you have dropped a tab of acid and been transported to an amsterdam brothel. In a good way. There's just so much going on, every where you look is a potential photo shoot. The aesthetics of the hotel is defiantly it's strongest point. I booked into a junior suite, though... More 

Was this review helpful? Yes
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Nos fascina leer que el concepto de REINA ROJA les agrada, este es el objetivo del tema de nuestro Hotel... More 

Stockholm, Sweden
Top Contributor
58 reviews 58 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Me and my girlfriend booked in advance and stayed here for one week and we wished so many times that we could change hotel. We are simple travellers and had been travelling for 4 months all over the world (all kinds of hotels, B&Bs and hostels) when we reached Mexico and were looking forward to having a nice time in... More 

Was this review helpful? Yes 1
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Muchas gracias por su detallada crónica de su estancia, es de suma importancia el que se conozca todos estos detalles... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We only stopped in for breakfast but it was enough to tell us everything about this joint. Rubbery, cold scrambled eggs, may have been 'Mexican' but had no 'style' in spite of the menu description. Refried beans tasted more like mud at the bottom of the ocean, so salty and gritty were they. The hash browns had the quality of... More 

Was this review helpful? Yes 1
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Parece aber sido una mala experiencia en el desayuno, en Reina Roja estamos trabajamos cada día para mejorar, con un... More 

Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 16, 2014

This hotel is dirty and uncomfortable I found the bed to be rock hard, the pool is disgusting and is not as advertised. Its about ankle deep the whole way. Where on the pictures it looks like a long lap pool.... it is not... if you lay down you wouldn't be submerged..it also was dirty. The ambience of the hotel... More 

Was this review helpful? Yes 2
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

James, gracias por tu tiempo en colocar tus comentarios, en Reina Roja Hotel contamos con un estilo definido y único... More 

reno
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 5, 2014

We stayed three nights at this hotel. Very dark and shady and the staff was rude. After the second night, we left the 'do not disturb' sign on the door, on purpose, so nobody goes in our room for house-keeping. They disregarded the sign and they did the housekeeping, and few of our items went missing (little stuff but important... More 

Was this review helpful? Yes 6
Erick G, Director de Relaciones Públicas at Reina Roja Hotel, responded to this review
Google Translation

Muchas gracias por su tiempo en escribir su experiencia, es importante para nosotros y futuros huéspedes escuchar las diferentes versiones.... More 

Toronto, Canada
Top Contributor
82 reviews 82 reviews
33 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 22, 2014

Well this place is different. The lobby is decorated with a stripper pole and mannequins in cages. It's unique and hip, but I don't think I'll be taking my parents here anytime soon. I stayed here with a few friends and saw a couple suites, both were nice and comfortable. The rooftop terrace needs some TLC, otherwise I thought it... More 

Was this review helpful? Yes
Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

Everything was amazing. The location is perfect. The staff was very helpuf. Thank you so much to Claudia, Astrid, Fabricio, Eric, Uri for your kindness. Mention special for Keshi, incredible to give us the best avdvice. He was the perfect guide. If you need something, you can trust him. He made our trip in Playa. Thank you so much Keshi... More 

Was this review helpful? Yes 1
Galway, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2014

The staff were amazing, best recommendations for food and drink! Look for Keshi, he's a boss, absolute gent! He can make sure even a bad experience can become a good one! They hooked us up with a great deal with quads and the cenotes. Wish we could've stayed longer!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

KESHI is just great proffessinal advaiser for spend the best valuable time. His recomandations was perfect and eccellence. I am so happy that l left all my freind recomandation and qet kashi, because l anjoy every moment. He recomanded on a great and butifull places and very good and cheap restorant.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Reina Roja Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Cheap Tickets, Despegar.com, Splendia, getaroom.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Reina Roja Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#87 Romantic Hotel in Playa del Carmen

145 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (124)
Viewed
Family/play areas (11)
Viewed
Dining (14)
Viewed
Hotel & grounds (28)
Viewed
Bathroom (5)
Viewed
Room/suite (22)
Viewed
Pool/beach area (5)
Viewed
View from room (1)
Viewed
0:40
Videos (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Room/suite (8)
Viewed
View from room (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay