We had a great stay at Fusion last week! In 2007 we stayed in an ocean front and had a great vacation and were excited when our friends choose to stay at this hotel again! Throughout the years we have stayed at many hotels, from all-inclusive’s to chain hotels and B&B’s yet none compared to the Fusion! The Fusion is...
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I've been at the Fusion several times in the last 4 years. I did my research and knew what to expect: a balconey room overlooking the restaurant area and unobstructed view (and sound) of the Caribbean Sea. Looking forward to some great local music, I was prepared for the noise!
I got the duplex room for my family (3 beds,...
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We recently stayed at the Fusion as a stop-over on the way to and from a week of diving in Cozumel. On our first night, after a long day of travel, we requested a garden room so we wouldn't be kept up by the band. But the band wasn't the problem... rather, it was the half-dozen guys shouting and laughing...
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Dear JPTwins,
Thank you for your review.
I am sorry to hear about the noise caused by other guests.
I remember talking to you and after that I talked to the night guard. I took your complaint very serious.
So sorry to hear that on your way back you were woken again by another guest. I appreciate it that you...
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The location is perfect. Right on the beach and 5th ave. in crawling distance.
I agree with earlier post that the beach isn't the greatest but its not a huge thing to get past. The view is beautiful and the water is still just a few more steps.
The Staff is wonderful and will help with anything. I feel the...
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Dear Gulfbay0,
Thank you for taking the time to leave a review on Tripadvisor.
And nice to hear you had a good stay!
I have passed your comments on to the reaturant about adding more promotions.
Always good to have more promotions :)
Have a nice day!
Saludos,
Kim
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Unfortunately there are much more cons than pros, as opossed to my expectations prior to arrival. We stayed there the last week of January, 2012.Here we go:
Pros:
1. The property is located right off 5th Ave
2. Both girls at the front desk were very friendly and helpful
Cons:
1 Horrible beach: Probably one of the most desirable amenities...
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Dear Turista09,
Thank you for your review!
And nice to hear that the girls behind the reception were friendly and helpful =)
I have to agree that we have lost part of the beach over the last month unfortunately.
It seemed to have stabilized and normally we will get a bit of the beach back over the next months. Right...
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For the price this was a nice location. The room was adequate but nothing fancy. I would stay here again for the location. Welcome drink was provided.
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This was about the 5th time we have stayed at the Fusion. For the location and price, it can't be beat. You will not stay here if the room is a priority. They are very small, but we knew that. There is not any place to put your clothing, so don't expect to unpack, except to hang up a few...
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We wanted to stay on the beach for a few days before going to our usual hotel and Fusion fit the bill. We have ate at their outside restaurant and found the atmosphere amazing. We were greeted by the nicest woman and told our room would be ready in 10 minutes, We also were given a coupon for a free...
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Dear Ryannroxx,
thank you for taking the time to write your review.
The last months there has been a lot of humid weather in Playa del Carmen.
We started treating the walls in our rooms since the beginning of this month.
The room you have stayed in has been treated and repainted a few days ago but after you had...
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The first time my wife and I visited Playa del Carmen we stayed in a large, all-inclusive resort...and quickly learned that wasn't our style. What we learned we really wanted was the freedom of a smaller boutique hotel centrally located in town where shopping, local dining options and atmosphere were within arm's reach. Fusion is the perfect answer if this...
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Dear MarkMayster,
Thank you for your review!
We are glad to read that Fusion was what you were looking for!
And very nice te read hat the staff added to a great vacation experience!!
We will be looking forward to welcoming you again to our hotel.
Have a nice day!!
Saludos,
Kim
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ugly, dirty, small, bed bugs
only the location is good
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Dear DrLior,
We are very sorry to hear that you did not like your stay at our hotel.
If you would have notified us at the time in the hotel then most likely we could have made a change in your experience.
Also the review does not give us the tools to improve because of its lack in information.
I...
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617 Reviews
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