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3.0 of 5 Hotel   |   6th street and the beach | Centre, Colonia Centro, Playa del Carmen 77710, Mexico
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Fusion Hotel
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79%
Ranked #99 of 197 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 1 week ago
Nedra G Homer, New York
  • Reviews (298)
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  • Room tips (39)
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298 people have reviewed this hotel

Traveler rating
    133
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    14
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Homer, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice rooms, super nice staff, good food. Enjoyed the music, too. This hotel is right on the beach, less than a block from the ferry pier, a block or 2 off of 5th Ave. Didn't get the 5th Ave noise, but the music at the hotel, though good, goes into the wee hours of the morning. Will definitely stay there... More

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Nashville, Tennessee
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Cancun at 11:40, long lines at immigration and the best part, only random baggage scans at Customs. It took all of five minutes to walk through and we for the 'Red" light. Cancun transfers were waiting and we arrived at Fusion by 1:15. Check in is always a breeze, towel cards received and complimentary welcome drinks are... More

Was this review helpful? Yes 1
Roxborough Park CO
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 30, 2014

My husband and I stayed one night in Playa before heading south and had a great time. We took the bus from the airport and that was easy and just a few blocks from the hotel. We checked in fast and easily and went to our room. The air conditioner worked great! The room was small and the jungle environment... More

Was this review helpful? Yes 1
FusionHotel, Public Relations Manager at Fusion Hotel, responded to this review

Dear Rachel, Thank you for taking the time to write a review. Sorry to hear about your incident with the restaurant. Their policy with bringing food or drinks into the establishment is quite strict because of previous situations. Also I am curious what the reason was why you couldnt get a beach towel. We have beach towels for hotel guests... More

Chicago
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2014

Spent a week at Fusion a couple weeks back finally getting around to writing a review. I enjoyed my stay, cool hotel, great location. My previous stay was at Playa Palms, though the rooms were a bit roomier and nicer at Playa Palms I enjoyed my stay at Fusion more. Fusion is the perfect location, just off 5th, relatively quiet... More

Was this review helpful? Yes 2
FusionHotel, Public Relations Manager at Fusion Hotel, responded to this review

Dear Guest, Thank you for writinga review on Fusion Hotel! Our hotel has a general safe deposit box in the reception that guests can use. But most of our rooms have a private safe. No coffee maker but guests can get a complimentary cup of coffee at our coffee station that is located on the bar between 7:15 and 12:00... More

San Francisco, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014

My husband and I spent a wonderful week at Fusion. The location is awesome, the staff is helpful and the rooms are clean and air-conditioned. The bar is fun and the entertainment is great (loved the fire show!). We are already planning a return trip sometime next year and we will definitely be staying a Fusion!

Was this review helpful? Yes
FusionHotel, Public Relations Manager at Fusion Hotel, responded to this review

Dear Guest, Thank you for your review!! Great to read that you enjoyed your stay and already planning your trip back. That's the best compliment :) Have a nice day! Saludos, Kim More

Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 9, 2014

My experience is pretty much the same as Jimmy_Slo. Excellent value, huge, clean room. Reception staff lovely and helpful. Breakfast a let down. It's in a great location if you like the buzz of the main shopping street and right on the beach. Live bands were doing covers of popular songs, mainly in English with a few in Spanish -... More

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FusionHotel, Reception at Fusion Hotel, responded to this review

Dear Sarah, Thank you for your review! We wanted to let you know that we upgraded our breakfast for hotel guests. Besides the continental breakfast that we offer, guests can now choose 1 extra plate to complement their breakfast. The options are: - scrambled eggs with toast, - a plate of fresh fruit or - yogurt with cereal We hope... More

Ljubljana, Slovenia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 1, 2014

Location is perfect, rooms are nice and clean, hotel is average. In the offer there is seen that you have breakfast included, but you get nothing else but coffee/tea and some really small cakes with marmelade. But you get also a question: "Which breakfast do you want?" and they bring you a menu! Breakfast is of course payable and quite... More

Was this review helpful? Yes
FusionHotel, Public Relations Manager at Fusion Hotel, responded to this review

Dear Guest, Thank you for your review. The breakfast that is included in the rate is a continental breakfast. This is a regular continental breakfast with coffee/tea, freshly squeezed orange juice, different breads, butter and marmalade. However we have decided that we want to expand the breakfast and give people the option to add 1 of the following options: -... More

New York City, New York
Top Contributor
68 reviews 68 reviews
37 hotel reviews
171 helpful votes 171 helpful votes
3 of 5 stars Reviewed March 31, 2014

I'll try to be balanced here, I've been going to the Yucatan for land vacations maybe 2x a year since 1995. The last few years I've stayed at AI Hotels in Playacar like Sandos and Allegro. This time I wanted something near or in the town of Playa and on the beach. I reviewed lots of reports on TA, but... More

Was this review helpful? Yes 5
FusionHotel, Receptionist at Fusion Hotel, responded to this review

Dear Guest, Thank you for your review! I think future guests will appreciate the details that you describe. May I ask in which room you were? The rooms downstairs with 2 double beds are a bit bigger and they have an extra furniture piece (besides the closet) for folded clothes. Just for your information in case you would like to... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2014

I loved the vibe of this cool hotel. Is right at the beach, with a cool bar that offers live music and small shows almost every night. The service was great, the people at the reception was very helpful and friendly, and also very responsive to our needs. I stayed in one of the garden rooms, it was very quiet... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 25, 2014

Coolest hotel ever with access right to the beach, gorgeous view for morning breakfasts, an amazing bar with live music and dancing under the moonlight in the evenings. Watch out for rooms though some can be very small others are noisy. We took a garden view room (10) and loved it as it was peaceful and quiet at night yet... More

Was this review helpful? Yes 2
FusionHotel, Receptionist at Fusion Hotel, responded to this review

Dear guest, Thank you for your review! Great to read that you enjoyed your stay at Fusion :) Yes, future travelers should consider the following: The rooms upstairs in the garden with 1 queen bed are smaller than the rooms on the ground floor, which have 2 double beds. But the upper rooms have more light coming in and a... More

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Additional Information about Fusion Hotel

Address: 6th street and the beach | Centre, Colonia Centro, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fusion Hotel 3*
Reservation Options:
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Also Known As:
Fusion Hotel Playa Del Carmen
Fusion Hotel Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa
Hotel Style
#45 Spa Hotel in Playa del Carmen #62 On the Beach Hotel in Playa del Carmen #96 Romantic Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Our hotel is located directly on the white sandy beaches and only 50mtrs away from the world famous 5th avenue, Playa Del Carmen's shopping promenade. We promise you a vacation you will never forget with traditional Mexican hospitality, clean and comfortable accommodations and personalized service. Enjoy the calm ocean breeze and fantastic view from our restaurant & bar overlooking the Caribbean Sea while starting the day with a free continental breakfast. Followed by relaxing in the beach chairs or a swim in the Caribbean Sea. ... more   less 
Number of rooms
28

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