We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mahekal Beach Resort

3.5 of 5 Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Hotel website
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Mahekal Beach Resort
Professional photos View all
Browse nearby
Mahekal Beach Resort
Write a Review

1,381 reviews from our community

Traveler rating
    785
    416
    98
    52
    30
See reviews for
298
740
20
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1381)
  • Mar-May only
    (403)
  • Jun-Aug only
    (292)
  • Sep-Nov only
    (227)
  • Dec-Feb only
    (459)
All months
North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

Mahekal does not disappoint! We stayed in a beach front bungalow and LOVED it. I would not recommend this with a large family as there is not much room, but every attention to detail is paid. The food was nice, nothing spectacular but still good. Everyone at this resort treats you wonderfully and takes good care of you. Would recommend... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 days ago NEW

I wish I could be as enthusiastic as others, but I was really appalled at the service level of the reception staff, and the rest of the staff just lacks experience and seems frustrated with the management. We had a lot of hotel errors through our four night stay and the reception staff did almost nothing to make up for... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Heated pools, softer beds, adorable rooms and the best service from Carlo Cesar and Manuel Maas made it the perfect 10 days. The newly updated lobby and restaurants feel modern yet true to the areas Mayan culture. Even though the hotel was full, you often feel like you are the only people there due to the excellent layout of rooms... More 

Was this review helpful? Yes
Metro Minneapolis-Saint Paul, Minnesota
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our daughter and new son-in-law were married in a beautiful beach ceremony at Mahekal Beach Resort in February 2015. After months of planning through emails with charming event planner, Helia Corona, the event was everything promised and hoped for. The night before the wedding we had a "Welcome Dinner" for our guests. The event was set in a sandy area... More 

Was this review helpful? Yes
Fairport, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our recent stay at The Mahekal Beah Resort was a fantastic experience and we are already talking about a return visit.Having traveled to many other resorts in the States as well as Mexico and Central America, we found Mahekal to be second to none. The Resort offered everything we were looking for ... a clean and comfortable room with a... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Breath taking view at breakfast. Unless more tables are needed. Remarquable kindness of all the staff, all of them. You can borrow free bicycles to visit close shopping street, but far enough to be quiet. Very beautiful roooms.

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear MadOnline- Thank you for the stellar review on TripAdvisor. We are glowing!! Pretty neat you had the chance to take one of brand new Mahekal bikes out for a spin. Yes, they are free for guests to use, if they want to leave the peace of the beach!! Hope you did some shopping on Quinta Avenida while you visited.... More 

Parker, Colorado
1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and I needed to unplug from the stress of our daily lives and get some much needed rest and relaxation. I've always wanted to stay right on the beach and Mehekal Beach resort delivered on this and so much more! Less than 50 steps from the front door of my palaypa to my lounge chair on the beautiful... More 

Was this review helpful? Yes
Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I hardly know where to start. Or end. By all online appearances the Mahekal Beach Resort appeared to be just what we wanted: A smallish, personal, and intimate vacation resort without the trough-eating herd mentality of an all-inclusive. The modified plan -- including breakfast and lunch or dinner -- encouraged us to walk the few block to Playa del Carmen... More 

Was this review helpful? Yes 1
Bellevue, Washington
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We got home last night from an amazing week at the Mahekal Beach Resort. This was our first time as a family in Mexico. The resort is small, clean and beautiful. The staff is excellent and really work hard to make sure your stay is happy. We loved the delicious breakfast and lunch around the pool. Dinner was our least... More 

Was this review helpful? Yes
Phoenix, Arizona
Contributor
17 reviews 17 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The really good: The staff are excellent! Friendly, helpful, warm, efficient... Everything you hope for when you are out of your element. I was surprised that throughout the town many service people spoke very little English, and depending on their position that went for the resort as well. No matter, as they always found a way to make things work.... More 

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Kaytowa- Greetings from the Mahekal Beach Resort! We sincerely appreciate the time and attention you gave reviewing our tropical resort. I am so glad you enjoyed the beach, pools and swimming in general. The caribbean sea is a divine place. Quinta Avenida has over 350 food and beverage establishments! For a small beach town that is a crazy amount... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mahekal Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Happy Hour(12)
  • Very good(10)
  • Ocean view room(9)
  • Short walk(7)
  • Wait staff(5)
  • Friendly and helpful(5)
  • Front desk staff(4)
  • Would highly recommend(3)
  • Wedding coordinator(3)
  • Thatched roofs(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Cheap Tickets, BookIt.com, getaroom.com, Hotwire, TripOnline SA, Odigeo and Tingo so you can book your Mahekal Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#16 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen

1,620 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1574)
Viewed
Room/suite (267)
Viewed
Pool/beach area (338)
Viewed
Hotel & grounds (263)
Viewed
View from room (115)
Viewed
Dining (113)
Viewed
Bathroom (31)
Viewed
Family/play areas (6)
Viewed
Business center/function rooms (2)
Viewed
2:41
Videos (1)
Viewed
Other (438)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (12)
Viewed
Dining (5)
Viewed
Pool/beach area (13)
Viewed
Family/play areas (2)
Viewed
Room/suite (7)
Viewed
View from room (4)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay