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Mahekal Beach Resort

3.5 of 5 Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Mahekal Beach Resort
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Mahekal Beach Resort
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1,386 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
1 review
5 of 5 stars NEW

we got married here and had an amazing time. everyone was very friendly and helpful. the place is just far enough from town that the beaches weren't too crowded, but close enough to still walk into town. they have pretty good food and a sweet volleyball & pool area.

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Seattle, Washington
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I needed a relaxing vacation and boy did Mahekal deliver! So much so that I'm already dreaming about our next visit. Mahekal was everything we wanted in beach vacation - beautiful location, great service, nice rooms, easy beach and pool access, and a relaxing atmosphere. After spending a blissful week at Mahekal I now understand why so many loyal customers... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Jennifer C- What a nice review of the Mahekal Beach Resort! You can join us in our marketing department with that beautiful and complete review of the resort. It was very lovely and refreshing. We are glad you saved money with the Experience Mahekal package. It definitely saves money on drinks and gives discounts at partnering Quinta Avenida restuarants.... More 

Milwaukee, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We loved everything about Mahekal - location, facility, meal options and staff. We've stayed at giant all-inclusives that were lovely but felt sanitized and impersonal. We've stayed at low-budget, closer to Playa del Carmen all-inclusives that just felt cheap. This was the perfect alternative. I loved having 2 meals included at the hotel and one out, so we can stroll... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Melinda abk- Raising the flag to have another Pina Colada sounds divine! We are so happy you were able to stay at Mahekal Beach Resort and leave refreshed and relaxed. That is what a vacation is all about. Thank you for choosing us as your perfect alternative to the big, impersonal all inclusive behemoths and the low budget inns.... More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I recently had the pleasure of staying at Mahekal. The staff couldn't have been nicer! The service was excellent! The food fantastic! I had one of the best travel experiences ever. The beach was semi private and the villas were spectacular!!! So close to everything in Playa. I will definitely be back!

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Thank you Fred J for your 5 star review of the Mahekal Beach Resort. We are very appreciative of the kind words about our staff and service. We hope to see you in Playa del Carmen again very soon. Affectionately, More 

North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Mahekal does not disappoint! We stayed in a beach front bungalow and LOVED it. I would not recommend this with a large family as there is not much room, but every attention to detail is paid. The food was nice, nothing spectacular but still good. Everyone at this resort treats you wonderfully and takes good care of you. Would recommend... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I wish I could be as enthusiastic as others, but I was really appalled at the service level of the reception staff, and the rest of the staff just lacks experience and seems frustrated with the management. We had a lot of hotel errors through our four night stay and the reception staff did almost nothing to make up for... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear A.B. W. Thank you for writing a very detailed review of the Mahekal Beach Resort. I was pleased to hear that you liked the resort and it's value, atmosphere and location. To win your heart we have a little more work to do; so that is what we are doing. Our department heads have ramped up training on our... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Heated pools, softer beds, adorable rooms and the best service from Carlo Cesar and Manuel Maas made it the perfect 10 days. The newly updated lobby and restaurants feel modern yet true to the areas Mayan culture. Even though the hotel was full, you often feel like you are the only people there due to the excellent layout of rooms... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Moorhej- We are so happy to learn you loved the transformation at Mahekal Beach Resort. We were inspired to improve the resort for our repeat guests who loved the bohemian feel of the resort. Yes we want you to feel at home but even better; away from the chaos and hectic lifestyle. A true escape. We welcome you and... More 

Metro Minneapolis-Saint Paul, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our daughter and new son-in-law were married in a beautiful beach ceremony at Mahekal Beach Resort in February 2015. After months of planning through emails with charming event planner, Helia Corona, the event was everything promised and hoped for. The night before the wedding we had a "Welcome Dinner" for our guests. The event was set in a sandy area... More 

Was this review helpful? Yes 1
Edmonton
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Turns out this had recently been renovated, and what a great job they did! Bungalows are charming, staff are friendly, and food was good. Love the hammocks on each patio, beach access was 20 steps from door, nice pools! Definitely will go back. Internet only available in lobby not reliable. Great place if you want to disconnect. Starbucks about 10... More 

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Fairport, New York
1 review
5 of 5 stars Reviewed 1 week ago

Our recent stay at The Mahekal Beah Resort was a fantastic experience and we are already talking about a return visit.Having traveled to many other resorts in the States as well as Mexico and Central America, we found Mahekal to be second to none. The Resort offered everything we were looking for ... a clean and comfortable room with a... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear TomDoehl- We are pleased to hear that you found your recent experience at the Mahekal Beach Resort "fantastic"! This is especially valuable to us given your travels throughout Mexico and Central America. As an experienced traveler, you know how important it is to feel safe, recognized by staff and at home. We hope to give all our guests this... More 

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(12)
  • Very good(10)
  • Ocean view room(9)
  • Short walk(7)
  • Wait staff(5)
  • Friendly and helpful(5)
  • Front desk staff(4)
  • Would highly recommend(3)
  • Wedding coordinator(3)
  • Thatched roofs(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#16 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen

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