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Mahekal Beach Resort

Certificate of Excellence
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Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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1 room 1 guest
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Mahekal Beach Resort
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1,518 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Napa, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Traveling with my mom and sister, this was the perfect first stop. It's a smaller resort with all the same benefits. It was never crowed which made it that much more relaxing. Our favorite meal was breakfast! They always had really great fruit juices and omelets. Boli at the concierge desk created the ultimate itinerary for us. He really listened... More 

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Shanghai
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel but for the price we paid we expected a better room. We booked an Ocean View palapa and was told we were upgraded but we got an individual bungalow behind another bungalow so our view was blocked. We didn't ask to change to avoid issues. Beach was VERY public so it wasn't a great and quiet stay we... More 

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Paramus, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago NEW

Visited Playa del Carmen for the first time. Mahekal Beach was recommended and exceeded our expectations. Property was authentic and beautifully maintained. Staff was friendly, location was ideal. Enjoyed the pools, beach area, and grounds.

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LA
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is very well styled, low rise, open air, thatched buildings, lots of wood, exposed stucco and Mexican flourishes; nicely done. The website captures the property accurately so it's a good reference point. Palapas are very comfortable, small, basic, but free from TV or phones. Balcony with hammocks is fantastic. Service is very good. Breakfast buffet is excellent and comprehensive.... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hello USBrits, We thank you so much for your gracious review of our Mahekal Beach Resort. Sharing facts with our reviewers and fans will be greatly appreciated. Thank you for the positive comments regarding our architecture, peaceful location, international clientele, tasty breakfast and attentive service. From your notes, we could improve our dinner time meals so I will share this... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Family Vacation with 13 year old and 7 year old. Stayed at Mahekal for 6 nights in Partial Ocean View Room. Good: Excellent location @ walking distance from fifth avenue. Highly recommends Piola Italian restaurant. Staff at Mahekal are awesome and took care of us like their own friends. Boli and Alehandra helped with planning all of our activities -... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I advice everyone who love silent & comfortable place go to this resort , the place give u alot of peice & relaxation , and the food is very amazing , & secure i lose my iPhone 6 Limited Edition and they found for me . They have best helpful & lovely staff , & the best people in reception..... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
4 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I just got back from a 5 night stay. The resort is gorgeous and the service was outstanding. We loved it and would definitely recommend it to family/friends and stay there again. It is a small slice of paradise with the option of walking a few minutes on to the main strip of 5th street if you... More 

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San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've been to this Hotel 4 times over 10 years and sent people here who were happy with it. It has changed. It still looks good and I liked the simplicity and cleanliness of the rooms, the service is still good, the beach is great and the food still mediocre but OK. For the bad parts, forget about special requests,... More 

Was this review helpful? Yes 3
Northeast Texas
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Mahekal Beach Resort surpased all our expectations on our recent family vacation. An all inclusive resort without the crowds, loud beach parties and a place we felt comfortable having our three daughters was found at this lovely resort! The Mahekal is small enough that the staff learns you by name and you feel safe and secure. Convenient to th... More 

Was this review helpful? Yes 4
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear NolanHerefords- Wow! I don't know what to say, except thank you! You really covered everything in your review about our beloved Mahekal Beach Resort for all potential future guests and for that we are most grateful. Thank you for giving your insight on the tours and excursions. We are so happy you and your family had fun. The Quintana... More 

Uster, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Mahekal Beach Resort for 5 days and had an absolutely fantastic stay. The rooms are clean, the staff is amazing and the location is brilliant, directly at the beach and within walking distance to the street where all the action is happening in the evening, but still not directly in the center, which allows you to... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Thank you SMU2015! We are delighted to learn that our resort is one of your best hotel experiences ever! That makes us so happy. I will share your positive comments about our staff members that went out of their way to make your stay enjoyable. I am glad to hear they could bring you dinner even though you arrived late.... More 

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Beach (16)
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Garden View Double Room (48)
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Garden View Palapa King Room (45)
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Ocean View Palapa Double Room (43)
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