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Mahekal Beach Resort

Certificate of Excellence
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Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Mahekal Beach Resort
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1,491 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

WE LOVED IT!!! We will definitely be back, we traveled with our 2 teen girls and had a blast, the service of the employees was amazing they treated us like we were family. I could ask for a better hotel

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Irvine, California
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed here 11 years ago on my honeymoon and still think about it at least once a week. Since then I have traveled around the world and stayed in amazing resorts and I still really think this is one of my favorites. Our room didn't have a radio, phone, t.v. Just a really good AC unit and a most... More 

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San Jose, California
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This resort is located as close to "12 Avenue" (Downtown Playa del Carmen) as you can get. Located right on the beach and only a 2 minute walk and you are on the one of the coolest Streets in the World! Free Internet throughout the entire hotel, a friendly staff, breakfast and one other meal included each day all make... More 

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New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Mahekal Beach Resort exceeded our expectations! The staff were all warm and welcoming from the moment we arrived until the moment we checked out. I would describe the resort as rustic luxury. The decor is beautiful. Mahekal really stands out amongst the larger modern resorts. It is very unique with it"s palapa roofs and airy feel. There are no televisions... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hi Lovingcsa- So happy to learn you loved your magical Mahekal vacation! The idea of Mahekal is to unwind and relax. That is why we have no tv's and hammocks for each room. We want our guests to feel like they have escaped the city life and to rest, relax and recharge. Yes, our staff at Las Olas and Cocina... More 

Stevenson Ranch, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We hadn't been to this resort since 2008, which at that time it was called Shangri la Caribe. The remodel was beautiful! We stayed in and ocean view this time and love room #49. It was so great to see some staff from the other resort. I love that you can choose lunch or dinner now. Breakfast was always great,... More 

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New York City, New York
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago

We just returned from our yearly trip to Playa del Carmen. Each year we stay at Mahekal because we loved it so much. Our first trip was in 2010 and the latest was last week. Well to our dismay the hotel has been bought out and is expanding to the neighboring Las Palapas hotel. Although Mahekal was never a 5... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Gypsy26- Thank you very much for sharing your comments about the Mahekal Beach Resort. We take each guests comments very seriously; both positive and negative. When we have an unhappy guest we try to do our best while the guest is still at the resort to fix the problems before departure. Clearly, we were unable to make your vacation... More 

2 reviews
2 of 5 stars Reviewed 1 week ago

I went to the hotel with my family to take a day pass and enjoy the beach. I got into the beach area to take a look of "camastro's" availability and was not clear for me whether they had free spots or not, so I went to ask the beach supervisor and he told he did not know, he sent... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Juan Miguel P- Thank you for choosing the Mahekal Beach Resort to spend the day at the beach with your family. Our beach is very beautiful and many people like to visit for the day and to enjoy our power white sand, calm sea and exceptional, award winning service. Typically our front desk attendants do not know about the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My girlfriend and I chose the Mahekal because it's a departure from the big hotels, near the beach and shopping, unlike the large all-inclusive resorts. It delivered on many levels but fell short in orther areas. The rooms were not as modern as we had expected….it seemed they could stand to be updated. The water pressure was very poor, the... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Dig4Dug01- Thank you for your positive review of our beloved Mahekal Beach Resort. I will let Angel know how special he made your holiday. When you read other reviews, you will see it is our staff that people comment on the most, followed by our location. You liked both so that pleases us very much. Mahekal Beach Resort is... More 

Ashburn, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second time visiting Mahekal with our kids. After searching for a vacation spot for summer 2015 for a while, I found myself right back at Mahekal. Our family of 4 (kids ages 6 and 3) stayed in an ocean view palapa (room 43) for 5 nights. They made some changes to the property since our last visit... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hi Ellis E and Family! Thank you so much for choosing the Mahekal Beach Resort AGAIN!! You are a repeat guest now and in our distinguished family of repeat guests. We are so happy to welcome you and your young family back to Playa del Carmen and the Mahekal Beach Resort. Thank you for sharing your experiences with our TripAdvisor... More 

Beaumont, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Mahekal and absolutely LOVED it! If I ever get to go back to Mexico, I will stay here again! The staff is incredible. Views are amazing. Food is to die for. You will never top the place. We toured several properties and nothing beat the Mahekal. We stayed in Palapa 67, right next to the Spa.... More 

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hi Holly R! We absolutely LOVED having you at the Mahekal Beach Resort! Thank you so much for your 5 star review of the resort! We sure do appreciate your glowing comments on the staff, the views and our food. I hope our future guests will read your comments about how easy it is to walk to town or ride... More 

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Garden View Double Room (48)
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Ocean Front Double Room (43)
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Ocean View Palapa Double Room (43)
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