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All 199 Playa del Carmen hotels

Mahekal Beach Resort

3.5 of 5 Hotel   |   Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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87%
Ranked #62 of 199 Hotels in Playa del Carmen
Certificate of Excellence 2014
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1,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had booked this property based on the website and were unfortunately disappointed when we arrived. For honeymooners we were placed in a room adjacent to the kitchen so we were woken for two mornings in a row at 5:30am. Not ideal. The pool was directly in front of us too so we had screaming children echoing through our room... More

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Athens, Greece
Contributor
19 reviews 19 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 30, 2014

This is a small scale hotel with a superb beachfront location, with little cabanas right at the beach and two modest pools. Arts and craft activities, and a great play room with ping pong and pool billiard, where our kids met plenty of other kids to play with. Hotel includes breakfast and either lunch or dinner. Breakfast has a good... More

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 11, 2014

Our rooms were right on the beach, friendly Manuel could deliver drinks and food all day long. All staff were friendly, and happy to be there. Food was great - although we would have liked to have seen some authentic mexican in there every night. Live music in the bar was awesome - my younger brother loved the pool tables/ping... More

Was this review helpful? Yes 2
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for your creative comment. We are glad that your entire family enjoyed staying with us and I hope that we gave you a good reason to return to Mexico soon. Best regards, Emilio Palazuelos - General Manager Mahekal Beach Resort and Hotel Las Palapas More

Melbourne, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 7, 2014

My partner and I stayed here in November last year for our wedding, and loved it! They had organised a beautiful flower decoration on the bed on our arrival ant the staff went above and beyond to make sure everything ran smoothly on the day. Our room was a penthouse overlooking the ocean and pool area, with a sunbed and... More

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Thousand Oaks, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2014

Best place in PDC. Since I've discovered Mahekal, I can't imagine staying anywhere else. If you're looking for big resort-style, all-inclusive hotels, this is not it. This place retains some old-time charm, it's not only ON THE BEACH, but the best beach in PDC in my opinion. Rooms are basic, no frills, but comfortable. It's on the northern end of... More

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Santa Barbara, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 1, 2014

it's difficult in this day of overdone hotels to find a property on the beach which still retains the wonderful charm of old Mexico, but still is clean, well run, and comfortable. The location can't be beat, right on a coral sand beach with the warm, clear Caribbean in front, and the unspoiled town just outside the entrance. The staff... More

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New York
Contributor
15 reviews 15 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 15, 2014

A beautiful setting and comfortable palapas make for a comfortable stay, no doubt. And I understand they are renovating some rooms, so I'm sure the property is going to be even nicer. Manuel runs drinks and food, seemingly to every corner of the property. A great guy and an amazingly hard worker. The ladies in the spa are also wonderful.... More

Was this review helpful? Yes 1
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Dear Guest, thank you for sharing your experience with us. We are obviously upset that we could not fulfil your expectations, and I would like to answer all your concerns. I understand that it might be uncomfortable for you to carry your towels each day from the beach to the reception desk, so we are considering adding a towel station... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

The hotel is very nice and probably has one of the best beaches around the area. Room are quite spacious and clean. Breakfast is good but lunch and dinner can be at time average. Service is perfect and very friendly staff. One thing we were not happy with is that on the last day we have been asked to pay... More

Was this review helpful? Yes 1
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for your comments. The beach of our resort indeed is the best in Playa del Carmen, with its extensive size, clean sand, turquoise water and comfortable sunbeds. We do receive very good feedback on our staff and we are really proud of them, as they are the ones that can really make the difference. I am sorry that... More

Santa Barbara, California
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 21, 2014

We had an amazing experience at the Mahekal. Fantastic. Arrived with several in our respective families for an on-the-beach wedding ceremony. We may have had 40 of us staying in the hotel; it was perfect for the gathering. Several other returning families were there, too, with their children. It's a great place for families and children--perfect level of child-friendly and... More

Was this review helpful? Yes 2
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for sharing your experience with the Tripadvisor community. Weddings and family celebrations are special for you and for our assisting staff members as well. I have forwarded your message to our wedding organizer, Sofia. She does an imazing job and I am sure that your words will give her even more motivation to serve our future wedding couples.... More

Stoney Creek
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2014

It is so hard to put perfection into words, this is the only way I can do justice to the review that the Mahekal so rightfully deserves!!! My husband and I have just returned from the BEST vacation we have ever shared together.....we wish we could just hit rewind and keep doing it all over again....really, it was that awesome......EPIC!!!... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(15)
  • Very good(13)
  • Ocean view room(12)
  • Friendly and helpful(11)
  • Short walk(9)
  • Wait staff(6)
  • Thatched roofs(5)
  • Front desk staff(4)
  • Fresh fruit(4)
  • Would highly recommend(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

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