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Mahekal Beach Resort

3.5 of 5 Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Certificate of Excellence 2014
Mahekal Beach Resort
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Mahekal Beach Resort
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1,381 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

Mahekal does not disappoint! We stayed in a beach front bungalow and LOVED it. I would not recommend this with a large family as there is not much room, but every attention to detail is paid. The food was nice, nothing spectacular but still good. Everyone at this resort treats you wonderfully and takes good care of you. Would recommend... More 

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1 review
3 of 5 stars Reviewed 2 days ago NEW

I wish I could be as enthusiastic as others, but I was really appalled at the service level of the reception staff, and the rest of the staff just lacks experience and seems frustrated with the management. We had a lot of hotel errors through our four night stay and the reception staff did almost nothing to make up for... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Heated pools, softer beds, adorable rooms and the best service from Carlo Cesar and Manuel Maas made it the perfect 10 days. The newly updated lobby and restaurants feel modern yet true to the areas Mayan culture. Even though the hotel was full, you often feel like you are the only people there due to the excellent layout of rooms... More 

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Metro Minneapolis-Saint Paul, Minnesota
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our daughter and new son-in-law were married in a beautiful beach ceremony at Mahekal Beach Resort in February 2015. After months of planning through emails with charming event planner, Helia Corona, the event was everything promised and hoped for. The night before the wedding we had a "Welcome Dinner" for our guests. The event was set in a sandy area... More 

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Fairport, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our recent stay at The Mahekal Beah Resort was a fantastic experience and we are already talking about a return visit.Having traveled to many other resorts in the States as well as Mexico and Central America, we found Mahekal to be second to none. The Resort offered everything we were looking for ... a clean and comfortable room with a... More 

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Breath taking view at breakfast. Unless more tables are needed. Remarquable kindness of all the staff, all of them. You can borrow free bicycles to visit close shopping street, but far enough to be quiet. Very beautiful roooms.

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear MadOnline- Thank you for the stellar review on TripAdvisor. We are glowing!! Pretty neat you had the chance to take one of brand new Mahekal bikes out for a spin. Yes, they are free for guests to use, if they want to leave the peace of the beach!! Hope you did some shopping on Quinta Avenida while you visited.... More 

Parker, Colorado
1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and I needed to unplug from the stress of our daily lives and get some much needed rest and relaxation. I've always wanted to stay right on the beach and Mehekal Beach resort delivered on this and so much more! Less than 50 steps from the front door of my palaypa to my lounge chair on the beautiful... More 

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Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I hardly know where to start. Or end. By all online appearances the Mahekal Beach Resort appeared to be just what we wanted: A smallish, personal, and intimate vacation resort without the trough-eating herd mentality of an all-inclusive. The modified plan -- including breakfast and lunch or dinner -- encouraged us to walk the few block to Playa del Carmen... More 

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Bellevue, Washington
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We got home last night from an amazing week at the Mahekal Beach Resort. This was our first time as a family in Mexico. The resort is small, clean and beautiful. The staff is excellent and really work hard to make sure your stay is happy. We loved the delicious breakfast and lunch around the pool. Dinner was our least... More 

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Phoenix, Arizona
17 reviews 17 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The really good: The staff are excellent! Friendly, helpful, warm, efficient... Everything you hope for when you are out of your element. I was surprised that throughout the town many service people spoke very little English, and depending on their position that went for the resort as well. No matter, as they always found a way to make things work.... More 

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Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Kaytowa- Greetings from the Mahekal Beach Resort! We sincerely appreciate the time and attention you gave reviewing our tropical resort. I am so glad you enjoyed the beach, pools and swimming in general. The caribbean sea is a divine place. Quinta Avenida has over 350 food and beverage establishments! For a small beach town that is a crazy amount... More 

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(12)
  • Very good(10)
  • Ocean view room(9)
  • Short walk(7)
  • Wait staff(5)
  • Friendly and helpful(5)
  • Front desk staff(4)
  • Would highly recommend(3)
  • Wedding coordinator(3)
  • Thatched roofs(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#16 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen

1,620 photos of this hotel

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Room/suite (267)
Pool/beach area (338)
Hotel & grounds (263)
View from room (115)
Dining (113)
Bathroom (31)
Family/play areas (6)
Business center/function rooms (2)
Videos (1)
Other (438)

Management photos: Courtesy of the property manager

All management photos (46)
Hotel & grounds (12)
Dining (5)
Pool/beach area (13)
Family/play areas (2)
Room/suite (7)
View from room (4)
Other (3)
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