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All 201 Playa del Carmen hotels

Mahekal Beach Resort

3.5 of 5 Hotel   |   Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Mahekal Beach Resort
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Ranked #68 of 201 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Dominic D Stoney Creek
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1,332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stoney Creek
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Get ready for a special treat!!! My husband and I are Shangri-la, Mahekal junkies....we love this resort as we love our own home..even MORE!! Mahkeal has been our oasis for many, many years. It is the place we come to for relaxation, enjoyment and that little silce of paradise that keeps us returning year after year after year!! With that... More 

Was this review helpful? Yes 9
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Dear Dominic and Christine, As always, it was or pleasure to welcome you back in our resort. We are really glad that your first impressions about the outcome of the renovation and re-imagination were so positive, as one of the most important factors that we kept in mind upon the planning phase was the expectation of our repeat guests, like... More 

Top Contributor
91 reviews 91 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 19, 2014

We had booked this property based on the website and were unfortunately disappointed when we arrived. For honeymooners we were placed in a room adjacent to the kitchen so we were woken for two mornings in a row at 5:30am. Not ideal. The pool was directly in front of us too so we had screaming children echoing through our room... More 

Was this review helpful? Yes 2
Athens, Greece
Contributor
19 reviews 19 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 30, 2014

This is a small scale hotel with a superb beachfront location, with little cabanas right at the beach and two modest pools. Arts and craft activities, and a great play room with ping pong and pool billiard, where our kids met plenty of other kids to play with. Hotel includes breakfast and either lunch or dinner. Breakfast has a good... More 

Was this review helpful? Yes 3
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 11, 2014

Our rooms were right on the beach, friendly Manuel could deliver drinks and food all day long. All staff were friendly, and happy to be there. Food was great - although we would have liked to have seen some authentic mexican in there every night. Live music in the bar was awesome - my younger brother loved the pool tables/ping... More 

Was this review helpful? Yes 2
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for your creative comment. We are glad that your entire family enjoyed staying with us and I hope that we gave you a good reason to return to Mexico soon. Best regards, Emilio Palazuelos - General Manager Mahekal Beach Resort and Hotel Las Palapas More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 7, 2014

My partner and I stayed here in November last year for our wedding, and loved it! They had organised a beautiful flower decoration on the bed on our arrival ant the staff went above and beyond to make sure everything ran smoothly on the day. Our room was a penthouse overlooking the ocean and pool area, with a sunbed and... More 

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Thousand Oaks, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

Best place in PDC. Since I've discovered Mahekal, I can't imagine staying anywhere else. If you're looking for big resort-style, all-inclusive hotels, this is not it. This place retains some old-time charm, it's not only ON THE BEACH, but the best beach in PDC in my opinion. Rooms are basic, no frills, but comfortable. It's on the northern end of... More 

Was this review helpful? Yes 2
Santa Barbara, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2014

it's difficult in this day of overdone hotels to find a property on the beach which still retains the wonderful charm of old Mexico, but still is clean, well run, and comfortable. The location can't be beat, right on a coral sand beach with the warm, clear Caribbean in front, and the unspoiled town just outside the entrance. The staff... More 

Was this review helpful? Yes 2
New York
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 15, 2014

A beautiful setting and comfortable palapas make for a comfortable stay, no doubt. And I understand they are renovating some rooms, so I'm sure the property is going to be even nicer. Manuel runs drinks and food, seemingly to every corner of the property. A great guy and an amazingly hard worker. The ladies in the spa are also wonderful.... More 

Was this review helpful? Yes 2
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Dear Guest, thank you for sharing your experience with us. We are obviously upset that we could not fulfil your expectations, and I would like to answer all your concerns. I understand that it might be uncomfortable for you to carry your towels each day from the beach to the reception desk, so we are considering adding a towel station... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

The hotel is very nice and probably has one of the best beaches around the area. Room are quite spacious and clean. Breakfast is good but lunch and dinner can be at time average. Service is perfect and very friendly staff. One thing we were not happy with is that on the last day we have been asked to pay... More 

Was this review helpful? Yes 1
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for your comments. The beach of our resort indeed is the best in Playa del Carmen, with its extensive size, clean sand, turquoise water and comfortable sunbeds. We do receive very good feedback on our staff and we are really proud of them, as they are the ones that can really make the difference. I am sorry that... More 

Santa Barbara, California
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 21, 2014

We had an amazing experience at the Mahekal. Fantastic. Arrived with several in our respective families for an on-the-beach wedding ceremony. We may have had 40 of us staying in the hotel; it was perfect for the gathering. Several other returning families were there, too, with their children. It's a great place for families and children--perfect level of child-friendly and... More 

Was this review helpful? Yes 2
EmilioPalazuelos, General Manager at Mahekal Beach Resort, responded to this review

Thank you for sharing your experience with the Tripadvisor community. Weddings and family celebrations are special for you and for our assisting staff members as well. I have forwarded your message to our wedding organizer, Sofia. She does an imazing job and I am sure that your words will give her even more motivation to serve our future wedding couples.... More 

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(15)
  • Very good(13)
  • Ocean view room(12)
  • Friendly and helpful(11)
  • Short walk(9)
  • Wait staff(6)
  • Thatched roofs(5)
  • Front desk staff(4)
  • Fresh fruit(4)
  • Wedding coordinator(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#17 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen

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