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All 200 Playa del Carmen hotels

Mahekal Beach Resort

3.5 of 5 Hotel   |   Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Ranked #72 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Rhuizinga Victoria, Canada
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1,356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Mahekal Beach Resort promises a space away from the all-inclusives and hotels with expensive restaurants attached. And it delivers in spades. Food: Their two meal plan allows you to eat well, but also enjoy the local fare if you wish. We ate only two meals a day for most days and were never hungry. For something different, we exchanged... More 

Was this review helpful? Yes 5
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Rhuizinga~ Thank you, thank you for the glowing review of Mahekal Beach Resort. We are so pleased you enjoyed your vacation in our little slice of paradise. And thank you so much for your high praise of the food and our warm, effervescent staff. They are the BEST! We agree with your thoughts that this is a relaxing vacation... More 

Beaufort, South Carolina
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from 7 nights here and this is one great getaway location. Only 2 blocks from the north end of 5th Avenue where there are (literally) hundreds of bars and restaurants. We stayed in a penthouse suite, top floor of 3 units and 42 steps up, but an awesome room (#29) with a very large deck, outdoor shower, table... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear RBrad- Lucky you! You were able to enjoy a Penthouse suite at Mahekal Beach Resort. That is a special vacation indeed! We are so thrilled to hear you enjoyed the location, the attentive service of our world famous staff, and the location within walking distance to Avenida Quinta. You are so correct when you say that we aren't like... More 

Seattle, Washington
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for BPM the techno festival in January. It was a great location within walking distance to 5th Avenue. As a solo traveler I felt very safe here, as well. I went to the techno festival at all hours at the day and there was always a night guard on the beach and someone at reception. A few... More 

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Life1is2Short, Thank you for your review regarding our brand newly renovated Playa del Carmen resort. We are so glad you found the location perfect. Yes, our location is in the heart of Playa del Carmen, and that is where the BPM festival was being held at the beginning of January. The music noise was only related to that festival.... More 

Woodstock, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What I love the most about this resort, and what makes it stand about the rest, is the fact that it has some of the convinces of an all-inclusive, but w/o all the annoyances of an all-inclusive. The staff remembers you, you don't feel like part of a heard of cattle like I do in an all-inclusive. The food is... More 

Was this review helpful? Yes 3
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Dew G. We are simply glowing after reading your review of the Mahekal Beach Resort. We are so pleased you enjoyed the intimate setting and boutique charm. We are happy you loved the food. It is divine and definitely authentic. Our staff is brilliant too. They do have a knack for remembering everyone's names. I don't know how they... More 

Minneapolis, Minnesota
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My two 19 year old daughters and I stayed here the first week in January. We had a ocean view Palapa that was incredibly quaint and had a very lovely view. If I had known in advance how loud the ocean was, I would have opted for a garden view as the noise level in the Palapa was really very... More 

Was this review helpful? Yes 3
Milwaukee, WI
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In warning, my review will be very mixed based on my travel throughout the world and many great hotel experiences. We did love the location for walking to town, the beach, the infinity pool and certain standout employees (Carlo at the pool, Luis for dinner). From there, things go downhill. We had booked a garden view deluxe room and requested... More 

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
4 reviews 4 reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great service by concierge Boli, waiter Carlo Cesar and bell boy Gabriel. First day here We were given a room that we didn't pay for. Celebrating our anniversary with two twin beds and not ocean view. Shower head was broken and had fungus on the walls, going back to the receptionist to complain about our room that we paid for,... More 

Was this review helpful? Yes 5
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Newlywedliz- Thank you for choosing the Mahekal Beach Resort to spend your anniversary. Our resort is an ideal destination for romance. Because so many couples choose to visit us, King sized beds are popular and in demand. We can't change all our rooms to kings because then we would not be able to accommodate families, girls getaways, etc. So... More 

Michigan Center, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Mahekal for 3 nights. This is a very chill spot, rooms are palapas and are spread around beautiful grounds. The palapas are very beachy, a little on the small side, but you feel the vibe. Very friendly staff. The location is perfect as the resort is situated on the beach at 38th street, an easy walk to... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our family vacation was very nice to Mahekal. The service was outstanding. Two workers that were very friendly at breakfast, lunch, and dinner were Rogalio and Ignacio. If you are looking for a restaurant or something fun to do, go to Boli because he was very helpful and gave us his honest opinion. We had two palapas, one with one... More 

Was this review helpful? Yes 3
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were looking for a warm place in the middle of northern winter to relax, swim, learn about history and enjoy some good food. We found it - Mahekal in Playa del Carmen just south of Cancun in Yucatan, Mexico. It is is a beautiful very laid back beach resort with just enough "civilization" to make it really-really comfortable but... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(15)
  • Very good(13)
  • Ocean view room(12)
  • Friendly and helpful(9)
  • Short walk(9)
  • Wait staff(6)
  • Thatched roofs(5)
  • Front desk staff(4)
  • Fresh fruit(4)
  • Wedding coordinator(3)

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#16 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen

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