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Mahekal Beach Resort

Certificate of Excellence
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Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Mahekal Beach Resort
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1,474 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Springs, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staying here was such a treat! It's a relatively small beach hotel, populated by a great mix of locals and foreigners. If you're looking for loud, crass, mega resort experiences with an abundance of "western" food options, this is not the place for you. The palapa's are so cute, they're very comfortable and well stocked with all the usual hotel... More 

Was this review helpful? Yes 1
Luxembourg City, Luxembourg
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent a week at the Mahekal Beach Resort and had a wonderful time. The staff is very welcoming and helpful. The beach looks like paradise. The hotel is very clean. The breakfast buffet had everything we needed and the dinners were varied and tasty.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW

This review is for room 5, which appears to be the bottom large picture here: http://www.mahekalbeachresort.com/accommodations/ocean-front We truly had an amazing time. The entire staff was exceptional and beyond warm to my wife and I. We were on a honeymoon and referred by a Mahekal guest. We felt like VIPs and were treated accordingly by each and every member, but... More 

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Charlotte, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort isn't for everyone. If like loud music, american food on the menu, and a party atmosphere, there are better choices in Cancun and in Playa del Carmen. We are not so much into the party scene. What we like is serenity, beauty, activity, variety, rest & exercise in equal measure. Mahekal is the absolute perfect place for us.... More 

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Park City, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I searched and searched for the perfect resort and I honestly feel like I found it at Mahekal! I was so nervous to book our first tropical vacation to a place we had never been but after many hours of research the reviews for Mahekal convinced me and I have not a doubt in my mind I made the right... More 

Was this review helpful? Yes 1
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We didn't want to write this review as we want to keep this hidden treasure to ourselves but the staff and place were too good not to write about. The photos on their website do not do them any justice, the place and pools were much bigger in person which was a plus. The room was phenomenal, we even had... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Minxbk2015- Hey there Minxbk, we won't tell anyone else about our hidden treasure in Playa del Carmen. It will be our little secret, pinky swear. We are so happy to hear we have exceeded your expectations by providing you with a gorgeous palapa garden room, beautiful beach, lively times on Quinta, and scrumptious food. We are so pleased that... More 

Tracy, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I want to respond to her negative portion of her review. I have been staying at this resort for 22 years. I always stay beach front, therefore very much aware of the price (as noted in her review) I have witnessed a lot of poor behavior by guests. Just this last time a family decided to leave two used open... More 

Was this review helpful? Yes 5
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Kim M. We are so grateful to you Kim M. for 22 years of loyal patronage of our beloved Mahekal Beach Resort. You must have some amazing stories and pictures from the early days of the resort! Thank you for reminding us all to mind our manners on holiday, pick up after ourselves, practice a little patience and empathy... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Although the resort lived up to the highest standards, my girlfriend and I booked our four night stay during three nights of high winds and rain. Our room flooded with water, water leaked from light fixtures and all window sills. Although the staff would come and clean daily, the room would fill with debris from the roof and brown water... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Patrick C. Thank you so much for letting us know that the MAHEKAL BEACH RESORT lived up to your highest standards of service! We are so pleased to hear this. Yes, we understand you visited during the tropical depression Bill; the same extreme weather that created havoc, flooding and terrible mayhem for Texas this month. Thank goodness the Riviera... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family of four, with two younger children, stayed here for 8 days. It's a beautiful property, very well maintained. The rooms are nice and the beds were comfortable enough, air conditioners were much needed and worked well. There were two hammocks hanging outside of each unit and were a great way to relax any time of day. The kids... More 

Was this review helpful? Yes 4
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hello Wait4Harry, Thank you so much for choosing to spend 8 days of your vacation with us at the Mahekal Beach Resort. We are so pleased to hear you and your family enjoyed your stay. We are also glad to learn you are now part of Angel's "family". He has quite a few repeat guests in his large family. Indeed... More 

Seabrook, Texas, United States
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is resort is fantastic until it's not. What we like; Beach front villa Palapa roofs Plunge pool Front desk staff Wait staff Attentiveness Location What we dislike; 1.Floors of room never swept, we got splinters in our room. Had to call and ask that they please sweep floors. 2.Beach chairs are stacked 4 deep and start about 2 feet... More 

Was this review helpful? Yes 5
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