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Mahekal Beach Resort

Certificate of Excellence
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Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
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Mahekal Beach Resort
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1,486 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We just returned from our yearly trip to Playa del Carmen. Each year we stay at Mahekal because we loved it so much. Our first trip was in 2010 and the latest was last week. Well to our dismay the hotel has been bought out and is expanding to the neighboring Las Palapas hotel. Although Mahekal was never a 5... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago

I went to the hotel with my family to take a day pass and enjoy the beach. I got into the beach area to take a look of "camastro's" availability and was not clear for me whether they had free spots or not, so I went to ask the beach supervisor and he told he did not know, he sent... More 

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Juan Miguel P- Thank you for choosing the Mahekal Beach Resort to spend the day at the beach with your family. Our beach is very beautiful and many people like to visit for the day and to enjoy our power white sand, calm sea and exceptional, award winning service. Typically our front desk attendants do not know about the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My girlfriend and I chose the Mahekal because it's a departure from the big hotels, near the beach and shopping, unlike the large all-inclusive resorts. It delivered on many levels but fell short in orther areas. The rooms were not as modern as we had expected….it seemed they could stand to be updated. The water pressure was very poor, the... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Dig4Dug01- Thank you for your positive review of our beloved Mahekal Beach Resort. I will let Angel know how special he made your holiday. When you read other reviews, you will see it is our staff that people comment on the most, followed by our location. You liked both so that pleases us very much. Mahekal Beach Resort is... More 

Ashburn, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second time visiting Mahekal with our kids. After searching for a vacation spot for summer 2015 for a while, I found myself right back at Mahekal. Our family of 4 (kids ages 6 and 3) stayed in an ocean view palapa (room 43) for 5 nights. They made some changes to the property since our last visit... More 

Was this review helpful? Yes 1
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hi Ellis E and Family! Thank you so much for choosing the Mahekal Beach Resort AGAIN!! You are a repeat guest now and in our distinguished family of repeat guests. We are so happy to welcome you and your young family back to Playa del Carmen and the Mahekal Beach Resort. Thank you for sharing your experiences with our TripAdvisor... More 

Beaumont, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Mahekal and absolutely LOVED it! If I ever get to go back to Mexico, I will stay here again! The staff is incredible. Views are amazing. Food is to die for. You will never top the place. We toured several properties and nothing beat the Mahekal. We stayed in Palapa 67, right next to the Spa.... More 

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Hi Holly R! We absolutely LOVED having you at the Mahekal Beach Resort! Thank you so much for your 5 star review of the resort! We sure do appreciate your glowing comments on the staff, the views and our food. I hope our future guests will read your comments about how easy it is to walk to town or ride... More 

Trelew, Argentina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in a big group. We all loved the setting, the beach, service. Everyuthing outstanding. Not a huge and anonimous hotel, but a place with nice and dedicated people. Waiters, maids, evryone exceeded our expectations. Location perfect.

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Thank you MilaCastro2013- We are so very happy that you enjoyed our Mahekal Beach Resort and gave us a 5 star review for our staff, location and service. We are glad that you and your group had a nice event and we hope to see you return in the very near future! Best Regards, Karen S. More 

Chicago
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I chose the Mahekal as our babymoon spot and we could not be more pleased with our choice. We chose this beach resort for its awesome location--seemingly private and secluded yet close enough to town to allow us explore it--and beautiful grounds and rooms from the photos. We were not disappointed upon arrival. The online pictures are... More 

Was this review helpful? Yes 2
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Chicago Leeny- Thank you so much for choosing us as the place to spend time with your husband before your baby arrives. We love hosting guests on their babymoons! And we are so pleased we were the choice for his first trip to Mexico! Thank you for all the wonderful & kind words about our staff. I will definitely... More 

New Plymouth, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I spent weeks on TripAdvisor researching where to stay in playa deal carmen. The other resorts don't mention boats moored infront of there beach chairs or red cones disallowing swimming infront of your resort. Those resorts are right in the heart of pdc . Look good sound good but... We wanted to swim in the sea and what a spot... More 

Was this review helpful? Yes 6
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Marise138- After extensive research on TripAdvisor you chose us! Thank you so much! We are honored to be chosen and very happy we exceeded your expectations. Glad to know the food was tasty, that you enjoyed Quinta Avenida...with all it's shops, dining and fun people watching. But most importantly, we are glad to offer you a place to swim... More 

Palm Springs, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staying here was such a treat! It's a relatively small beach hotel, populated by a great mix of locals and foreigners. If you're looking for loud, crass, mega resort experiences with an abundance of "western" food options, this is not the place for you. The palapa's are so cute, they're very comfortable and well stocked with all the usual hotel... More 

Was this review helpful? Yes 4
Luxembourg City, Luxembourg
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent a week at the Mahekal Beach Resort and had a wonderful time. The staff is very welcoming and helpful. The beach looks like paradise. The hotel is very clean. The breakfast buffet had everything we needed and the dinners were varied and tasty.

Was this review helpful? Yes
Karen S, Director of Sales at Mahekal Beach Resort, responded to this review

Dear Dienchen- Thank you for your 5 star review of the Mahekal Beach Resort! We are so glad you had a wonderful time with us and recommended our sea view rooms for future guests. So many of our patrons love the tasty breakfast buffet with a different special touch each morning like smoothies, or hand made waffles or breakfast quesadillas.... More 

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Ocean Front Double Room (43)
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